Panel: The Promise and the Challenge

Transcription

1 Panel: The Promise and the Challenge Moderator: Dennis Delehanty, Former Director, Postal Affairs at U.S. State Department Panelists: Monika Plum, Francotyp-Postalia Craig Reed, VP Global E-commerce, Pitney Bowes Robert Reisner, President, Transformation Strategies, Inc. Elmar Toime, Director, E Toime Consulting Ltd

2 D the German Approach for Secure Electronic Communication Monika Plum, Francotyp-Postalia Holding fp-francotyp.com F Rev. 3.0

3 The Promise and the Challenge The challenge: Why don t we have a secure electronic communication for government purposes? Why don t we have more public-private partnership models? We need multichannel-platforms to link the analogue and digital world! The promise: It s possible just make it happen! D the German approach for secure electronic communication Seite 3 Postal Vision 2020 / 3.0 fp-francotyp.com

4 D the German Approach for Secure A secure communication infrastructure As simple as , as secure as conventional mail Secure secure authentification of sender and recipient Confidential Legally valid encrypted communication transport legally binding delivery options Legislation sets the framework and standards for D (D Law 2011) Business Community implements D Legally regulated accreditation and certification process for D providers Interoperability between D providers FP (Mentana Claimsoft) is first accredited D provider since CeBIT Postal Vision 2020 / 3.0 fp-francotyp.com

5 FP Multichannel-Approach: Digital only is not enough Cost savings up to 80% per letter Seamless communication process workflow integration Future services: earchiving, epayment, eid. Page 5 Postal Vision 2020 / 3.0 fp-francotyp.com

6 Contact: Dr. Monika Plum Head of Business Development & Public Affairs Francotyp-Postalia Holding Tel: Mobil: Address: Triftweg Birkenwerder Germany In the US: FP Mailing Solutions 6 Postal Vision 2020 / 3.0 fp-francotyp.com

7 Panel: The Promise and the Challenge Moderator: Dennis Delehanty, Former Director, Postal Affairs at U.S. State Department Panelists: Monika Plum, Francotyp-Postalia Craig Reed, VP Global E-commerce, Pitney Bowes Robert Reisner, President, Transformation Strategies, Inc. Elmar Toime, Director, E Toime Consulting Ltd

8 Pitney Bowes Global Ecommerce

9 Global Ecommerce A broken promise The promise of international Ecommerce to buy anything from anywhere is broken by the reality of border friction Buyer Needs Low shipping costs Cost certainty Fast shipping times Parcel visibility The Reality High shipping fees Hidden costs Delivery delays Parcel tracking issues Complex customs documentation Import/Export restrictions Carrier restrictions Customer service issues Seller Needs Same process as domestic shipping Low complexity No uncertainty

10 Market Context Merchants are looking to international markets as a source of future growth Global Anywhere-to-Anywhere - Cross Border Parcel Shipping Revenue ($B) 10% CAGR $40 $27 $30 $33 $36 $ Domestic Ecommerce growth rates are expected to decrease to 7% by 2017 Global Ecommerce Sales to reach $1.25 trillion by 2013 European Ecommerce Sales forecast to grow 11%, European Cross Border Ecommerce Sales forecast to grow 38%, China s Ecommerce Sales grew at 130%, Sources: Forrester, IMRG, UPU

11 Pitney Bowes Ecommerce Solutions Pitney Bowes has developed deep experience in cross-border Ecommerce Provided services to over 100 merchants, including 45 of the top 100 Internet Retailers Partnered with some of the world s largest Ecommerce marketplaces and platforms, including ebay Calculated over 500M landed cost quotes Facilitated the sale of over $1.0B of merchandise to nearly 100 countries Developed the deepest, richest, most robust database of crossborder Ecommerce transactions in the industry

12 Panel: The Promise and the Challenge Moderator: Dennis Delehanty, Former Director, Postal Affairs at U.S. State Department Panelists: Monika Plum, Francotyp-Postalia Craig Reed, VP Global E-commerce, Pitney Bowes Robert Reisner, President, Transformation Strategies, Inc. Elmar Toime, Director, E Toime Consulting Ltd

13 Postal Vision 2020 The Promise and the Challenge of Postal Transformation April 2013 Robert A. F. Reisner 13

14 A Common Global Condition Throughout the world there are examples of posts facing challenging economic stresses as mail volume declines and leaders confront the need to cut costs. There are good examples of posts that have focused on bold new initiatives to cut costs and there are many cases where the postal leadership has embraced new service development and innovation. Two tests confront the Innovative Post: 1. Reconciling initiatives and new business models with the mission of the post, and 2. Remaining relevant to the changing marketplace Among the most interesting perspectives on the changing marketplace has the reporting on the emergence of Smarter Commerce from IBM s Institute for Business Value Transformation Strategy 14

15 How Did the Posts Get Here? Competitive Entry Suppliers The Increasingly Competitive Mail Marketplace Customers Professor Michael Porter s 5 Forces Describe our Situation Today Substitution of Products Transformation Strategy 15

16 The Risks Appear on All Sides Alternative Delivery Grows Competitive Entry Two Postal Monopolies The Future of the Mailbox Suppliers Need to Keep Faith in the Future Suppliers The Increasingly Competitive Mail Marketplace The new retail Customers The Appointment Electronic Commerce Becomes Robust and Mobile Substitution Electronic Bill Paying And Presentment Transformation Strategy 16

17 Ultimately Transformation Will Require Creative Balance > New revenue and new initiatives are critical to sustaining value > The issue will be where to spend critical resources? > Cost cutting will be critical > Yet the constituencies will defend themselves > Progress will demand a shared vision Transformation Strategy 17

18 The Emerging Marketplace Empowered, Online, Individualized The New Marketplace Rising Empowered Consumer Individualized Shopping Leads to Interest in Special Offers One quarter of customers seek 3 or more Technologies The Rise of the Showroomers 65% plan to make next purchase online Only half of store purchasers plan to return Decline of the Store Source: IBM Institute for Business Value Transformation Strategy 18

19 The Promise and the Challenge The posts gain natural advantage from the need to target individual messages But the need to integrate Digital Services New Information Sources, and Targeted Messages will all require new facility in the digital media and capacity to individualize digital services Transformation Strategy 19

20 Robert A. F. Reisner Transformation Strategy 20