Case Study: Pepco Holdings Smart Meter Deployment Dale P. Gant, Pepco Holdings, Inc. AMI Project Team, Manager of Meter Services, Delmarva Power

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1 Case Study: Pepco Holdings Smart Meter Deployment Dale P. Gant, Pepco Holdings, Inc. AMI Project Team, Manager of Meter Services, Delmarva Power (DPL) and Atlantic City Electric (ACE), 1

2 Business Overview Combined Service Territory District of Columbia 23% Regulatory Diversity* New Jersey 20% Virginia 1% Delaware 17% Maryland 39% Diversified Customer Mix* Residential 35% Commercial 46% Government 10% Industrial 9% 2

Utility Business Overview Power Delivery Electric Electric Gas Electric Customers 753,000 513,000 121,000 539,000

Square Miles 2,700 Square Miles District of Delmarva Northern Delaware Southern New Columbia, major Peninsula

3 Utility Business Overview Power Delivery Electric Electric Gas Electric Customers 753, , , ,000 GWh 26,488 13,477 N/A 9,931 M cf (000's) N/A N/A 18,300 N/A Service Area 640 Square Miles 6,000 Square Miles 275 Square Miles 2,700 Square Miles District of Delmarva Northern Delaware Southern New Columbia, major Peninsula Jersey portions of Prince George's and Montgomery Counties Population 2.1 million 1.3 million.5 million 1.0 million 3

4 PHI is one of the first multi-jurisdictional utilities to implement a comprehensive AMI program across its operating companies In 2007, PHI filed its Blueprint for the Future in each of its 5 regulatory jurisdictions that included AMI PHI launched its AMI program in Delaware in 2008 with the vision of increasing customer satisfaction, empowering customers to make more informed energy decisions and improving reliability and services In 2009, PHI received $100 M in grant funding from the DOE to expand its AMI program to its Washington D.C and Maryland territories. Pending approval for Delmarva Power Maryland No approval in NJ to install AMI To date, PHI has replaced approximately 655,000 of its 1.3 million electric and gas meters with deployment expected to complete by December 2012 Additionally, to date, 385,000 meters have been activated to support automated meter reading and additional customer benefits While PHI has achieved many major AMI goals in the past four years, 2012 is a milestone year as they complete meter installation, make significant progress with meter activation, and launch the Dynamic Pricing Program. 4

5 PHI Full Field Deployment Planning Key Project Components: 1. Field Operational Interim processes plan, design and implementation 2. Support Operational Interim processes plan, design and implementation 3. AMI Network Communications planning, design, and implementation 4. End Point Deployment strategy, plan, and implementation 5. Automated Deployment IT System integration 6. Meter / Module ordering, shipping, receiving, and testing 7. AMI Head End and PHI IT development 8. Change and Communication Management 9. Asset Management Key Project Controls: Project Schedule development, tracking, monitoring and reporting Resource planning Risk Management identify, quantify, qualify, track, monitor and reporting Issue tracking and reporting Project Progress and performance dashboard Budget and Cost accounting, tracking, and reporting Contract Management 5 contracts/vendors Customer Communication and Risk management plan 5

6 Project Complexity and Challenges Multiple Vendors and Contract Management 1. Enspiria Solutions/Black & Veatch Procurement and FAT support ESIntial Tool Performance Tracking 2. Silver Spring Networks AMI System Electric and Gas. 3. IBM System Integration 4. GE Electric Meters 5. Landis+Gyr Electric Meters 6. Scope Services Endpoint Installations / Field Deployment 7. Itron Meter Data Management System 8. PA Consulting Process Support 6

7 Delmarva Delaware Field Deployment Delmarva DE Electric 99.4% Complete 309,377 meters exchanged and 308,001 activated Delmarva DE Gas 16% Installed 20,900 Gas IMUs installed and 1,300 will be activated 3/9/12 7

Delmarva Delaware Deployment AMI DE Electric Installations & Activations Cumulative Total (000's) 350 300 250 200 150 100 50 0 177 7 300 304 305

8 Delmarva Delaware Deployment AMI DE Electric Installations & Activations Cumulative Total (000's) Installation Activations 8

9 Gas IMU Installations and Activations 9

10 Pepco Field Deployment District of Columbia 93% Complete 251,042 meters exchanged and 117,598 activated Pepco Maryland 21% Complete 113,753 meters exchanged and 6,766 activated 10

11 Pepco Field Deployment District of Columbia Deployment and Activation Areas 11

12 Pepco Field Deployment Maryland Deployment and Activation Areas 12

13 Installation & Activation Overall Status DPL-Elec DPL-Gas Pepco-DC Pepco-MD Total Total 311, , , ,000 1,260,000 Actual At 12/31/2011 Installed 309,073 20, ,183 65, ,209 Installed % 99% 16% 90% 12% 51% Activated 307,262-57, ,072 Activated % 99% 0% 21% 0% 29% Projected at 12/31/2012 Installed 311, , , ,000 1,252,000 Installed % 100% 94% 100% 100% 99% Activated 311,000 43, , ,000 1,014,000 Activated % 100% 33% 96% 73% 80% Planning for 613,000 Additional Endpoint Installs in 2012, nearly doubling installed base Planning for 649,000 Additional Endpoint Activations in 2012, more than doubling activated base 13

14 AMI Installation Activation and Timeline Q4 O N D J Q1 F M DE Electric Clean-up IMU Testing Q2 A M 2011 DE Load Survey Meter Installs DE Commercial (non MV-90) Installs 2012 Q3 J J A S Q4 O N D DE Gas Field Deployment DE Gas Optimization DE MV-90 Non-Remote Meter Installs 2013 Q1 Q2 Q3 J F M A M J J A S DE Gas Activation DE MV-90 Meter Activation Q4 O N D Pepco-DC Scope Contractor Pepco-DC UTCs by Pepco DOE Completion is June 2012 Pepco-DC Trans Rated by Pepco Pepco-DC Optimization Pepco-DC Activation DC MV-90 Meter Activation Pepco-MD Scope Contractor Pepco-MD UTCs by Pepco Pepco-MD Trans Rated by Pepco Pepco-MD Optimization Pepco-MD Activation December 2012, [DOE Rebaseline is February 2013] MD MV-90 Meter Activation DPL-DE Meter Program Approval CBSI/VEE DPL-DE Mtr Prog - IBDP Pepco Meter Program Approval PHI MV-90 to IEE Project Phases 1 and 2 PHI Load Settlement Project Project Production Ready (Phase 1 July 2012 & Phase 2 November 2012) Production Ready (November 2012) 14

15 Challenges Product availability Meter and Technology provider Plan on issues External Staffing Would rather stay on unemployment Higher wages, higher project cost, delicate balance Weather Strike 70 inches of snow, 2 hurricanes, 2 tropical storms California If its an issue in California it must be an issue here MDMS Was not completed prior to project start Would have been better to have installed first, easier to manage the basic meter data Manage multiple environments 9 Management of data Interval data Meter data 700+ AFE 15

16 Challenges How much information and when do you provide it to the customer Only feed what is needed Customer Escalation Energy Advisors Attempt Process In DC everyone knows someone, or has a title 7 Different contracts No single throat to choke Assign one person to watch each contract Separate vendor to help manage performance monitoring SOW review with representatives on site We promised what??? All need to understand the intent of what was negotiated Know what is available versus in development 5 Different commissions Different rules, requirements, and reporting Understand the impact of HTA/Meter Room What are your going to do Permits, inspection, license, fees Interim process 54 different new process 16

17 Challenges Clean up and exclusion Expect a lot Internal staffing Hired temps to support back office efforts Consider the effort for manual processing and exceptions. Mesh Network Optimization Waiting for the recommended saturation level to validate network Consider the effort for optimizing the Network Opt Out OPC has petitioned the DCPSC to require Pepco prepare economical/operational analysis Pepco filed comments, PSC still to rule Nothing requested by DEPSC Different groups have threatened to take their effort to the DEPSC Maryland Legislative Hearings May 22, 2012 Customer Refusals Health related RF related Privacy related Security related Social Media 17

18 Attempt Process Customer Notification/Communication Process 18

19 ????Quick Questions???? 19

Pepco s Plans for Smart Grid. Rob Stewart Blueprint Technology Strategist

Pepco s Plans for Smart Grid. Rob Stewart Blueprint Technology Strategist Pepco s Plans for Grid Rob Stewart Blueprint Technology Strategist 0 Pepco s Grid Vision Through the Grid, customers will become empowered to make choices regarding their use and cost of energy. It will