Changing Needs. in an Evolving Market.

Transcription

1 Changing Needs in an Evolving Market

2 Table of Contents PAGE 2 Summary PAGES 3-7 Five Key Elements PAGE 8 Today s Challenges PAGE 8 Our Commitments PAGE 8 Transparency and Communication PAGE 9 Activity Sectors With OptimiZ, all elements are synchronized in a harmonious solution, tailored to the needs of each client. COFELY OptimiZ is an innovative, flexible, comprehensive and costeffective service package designed to enhance the operations of our customers. It has been formulated in the context of energy price volatility, the demand for comfortable building environment, a need to increase equipment life expectancy, and advisory commitments to reduce carbon footprints. COFELY Services mission is to be a partner and INTEGRATED services provider who is responsible for the management, operation and maintenance of your technical facilities while offering facility management solutions. COFELY 2

3 Five Key Elements COFELY 3

4 1. Cost Reduction With our continuous optimization of maintenance plans, we are extending the life of equipment. By using a preventative maintenance program that considers the criticality of each device, we optimize the use of resources for maintenance and reduce repair costs. COFELY Services even assumes the cost of repairs up to the value of the deductible. COFELY Services assumes the risk associated with unforeseen repairs and their respective administrative tasks. As a member of a large multinational group, COFELY Services can rely on framework agreements that let its customers benefit from its wide purchasing power. Working with COFELY Services enables you to reduce administrative, human resource and payroll management costs. With our multidisciplinary mobile team, you only pay for what you need. 2. Reliability and Continuity OptimiZ focuses on business continuity and reliability by considering the criticality and required maintenance plan of each asset. In parallel, assets of lesser criticality have their maintenance intervals extended so that overall operation and maintenance costs are reduced. Advanced proactive maintenance techniques allow us to establish the condition of critical components and quickly identify any problem before a failure occurs. These diagnostics also help to budget costly retrofits and major repairs. 3. Quality, Health and Safety COFELY Services focuses on continuous improvement to meet clients requirements and comply with current legislation and safety regulations. We incorporate in our operating processes the sum of experiences from other sites, thus resulting in a sharing of knowledge beneficial to all our clients. We closely monitor safety, wellbeing and environmental requirements to avoid physical and environmental damage to our clients, employees and partners. More than Operation and Maintenance COFELY 4

5 Our Customers satisfaction is obvious: most of them have been with us over 10 years. 4. Customer Service and End User Comfort OptimiZ includes a quality management practices and motivational programs for employees to keep customer satisfaction at the heart of day-to-day activities. These programs were created over the years by using improvement opportunities from the field through our ISO 9001:2008 Quality Management System. For example: All COFELY employees receive extensive Customer Service Training and staff members involved in operations are enrolled in advanced CS Training (bi-level training). Training includes a definition of Customer Service that focuses on our customers, staff accountability, and the benefits resulting from this program. Additional stakeholder value comes from COFELY s comprehensive staff training, which now incorporates our innovative 3 e program designed to ensure that all field staff are aware of safety, environmental, and energy efficiency issues. The Excellence and Innovation Program (EIP) aims to promote and support employee excellence and innovation, as well as increase motivation to provide top quality service to our clients. The EIP recognizes every employee s role in developing customer relations and promotes the company s values of service excellence, reliability and innovation, as well as enthusiasm and dedication. Any of us can make a difference. Standardized Service Call Procedures give precise instructions and procedures to be followed for each service call. Weather Alerts are sent by to all COFELY Services technical staff as soon as weather forecasts reach pre-determined conditions in anticipation of intense weather conditions (either hot or cold). This allows the operation team to prepare the building accordingly. We call it Proactive Operations. Air Quality Control and Reporting: There is a direct correlation between a proper preventative maintenance program and superior quality of air. A specialized engineer from COFELY Services assesses air quality inside the building, on a quarterly basis, to ensure compliance with environmental requirements. During these audits, temperature, relative humidity, CO and CO2 concentrations, and dust concentrations are measured. After each audit, we issue a report along with a summary of recommendations. Our Customers satisfaction is obvious: most of them have been with us over 10 years. OptimiZ helps building owners and managers to preserve occupant health, comfort and satisfaction. COFELY 5

6 5. Environmental and Energy Efficiency COFELY Services has developed outstanding expertise in creating a comprehensive energy and environmental management program, offered in 3 Levels. This program differs from regular market as its initial phase requires very little financial investment by the owner, yet immediately generates profits. OptimiZ combines the engineer s theoretical expertise with the practical knowledge of our onsite technicians. Quick Scan The very first step is the energy Quick Scan. This is a qualitative site analysis that identifies improvements from an energy perspective. LEVEL 1 Verifac Utility Bill Verification Service We audit monthly utility bills and check for incorrect meter readings, interpretations or rates. COFELY Services then negotiates adjustments with the respective energy suppliers on behalf of the client. A monthly report is issued to illustrate financial statistics and results. LEVEL 2 Verifac Premium In addition to Verifac, the Verifac Premium package offers extended reporting and administrative support for all energy sources, including a monthly and annual administrative report. These reports contain consumption comparisons, gap analysis and energy forecasts. Level 3 Energy Performance Contracts This Level includes Level 1 and Level 2 and provides an energy performance contract. Thanks to its specialized expertise in energy efficiency, COFELY Services is one of the only firms that can commit to ensure the energy efficiency of the building s operations while ensuring optimal comfort conditions. This principle implies that any negative deviation during the reference year is absorbed by COFELY Services, and a positive variance is shared between the client and COFELY Services. This commitment generates savings from the beginning without any equipment replacement and is a genuine partnership between the manager and COFELY Services. The success of this method has been demonstrated repeatedly with all types of buildings. COFELY 6

7 Our energy program s primary objective is to improve building performance while ensuring optimal environmental conditions. By doing so, we solve problems while simultaneously improving the electromechanical operation of the facility. Energy Audit Continuous Commissioning Energy Performance Projects COFELY Services starts with an energy audit in order to establish specific goals. This assessment is then followed by implementing performance measure systems and the optimization of operating and maintenance procedures. The onsite team then becomes responsible for ensuring this commitment while relying on technical support from Head Office. COFELY Services implements its ongoing commissioning program that uses resources on the site, supervised by Head Office specialists. Opportunities for improvement are identified and existing electromechanical installations are optimized. These daily small actions applied for several years will keep the focus on energy efficiency. While following the optimization phases, COFELY Services identifies potential equipment retrofit projects based on their impending savings and payback. Each year, COFELY Services successfully executes a variety of capital replacement projects, which may include financing (when necessary) and grants. Daily Monitoring Consumption: What is Measured can be Improved COFELY Services has developed a specific computer program that models a building s energy usage based on historical consumption. This mathematical model is compared to levels of energy consumed daily, and can subsequently be used as a dynamic consumption monitoring tool integrating external factors that influence consumption and equipment performance. COFELY Services has consistently demonstrated that the application of our methods has significantly lowered the cost of operations in all types of buildings. Our optimization approach routinely results in substantial savings without any additional investment. Annual Report Certifications Environmental Certification and Compliance with BOMA BESt and LEED (NB, EB) OptimiZ greatly facilitates sustainable development certification processes. More than 50% of COFELY s clients have benefited from this service. Each year, a detailed report show results versus a baseline year. This report also clarifies any impacts caused by external factors. This daily monitoring system provides to the onsite team and Head Office specialists an accurate picture of results in terms of energy performance compared to predetermined targets. COFELY 7

8 Today s Challenges Building owners and property managers are dealing with increased pressure to reduce operational and capital budgets while their users expect the highest standards of comfort and reliability. Energy costs are on the rise. Tenant retention, business continuity and sustainable development are top priority. There is also significant corporate demand for Green development and environmental LEED and BOMA BESt certifications. The interoperability of today s building technologies requires specific expertise and skilled labor. A building s in-house technical service team is not always informed of latest technological developments. Our Commitment to Helping you Achieve your Goals COFELY Services proposes a partnership based on a commitment to performance with measurable goals that reduce your equipments life cycle costs. We can offer such commitments regardless of the type of facility (offices, industries, airports, malls, etc.), without any capital expenditure. In a market where we find a multitude of service providers, COFELY Services provides a single point of sale for all technical requirements. Our multidisciplinary solution delivers results that meet the immediate requirements and financial situation of our customers. Transparency and Communication are Critical Elements OptimiZ supports this principle by providing you with detailed reporting, periodic operational meetings, and quality control procedures. Quality management is an integrated part of our business and ensures a thorough follow-up of customer requests. COFELY 8

9 Activity Sectors Government Institutions COFELY Services works in close partnership with many local and national public sector bodies, including education, healthcare, prisons, courts, civic offices, and local and central government departments. Commercial Real Estate COFELY Services has long-term relationships with many leading blue-chip organizations, providing comprehensive energy management and maintenance regimes that maximize efficiency, continuity and reliability, and minimize carbon emissions and ensure total compliance with current legislation. Industry COFELY Services currently operates and maintains several utility, manufacturing, and pharmaceutical plants. We have extensive international experience in operating local, renewable energy production and distribution at these facilities. Data Centers As a recognized international operations and maintenance provider, COFELY Services manages the operation of more than 2.3 million square feet of data center floor space worldwide. COFELY Services provides specific solutions to improve operational performance and reliability, and energy and environmental performance (PUE/ Green IT). Airports COFELY Airport Services is a renowned worldwide leader in the Operation & Maintenance of specialized Airport facilities, including: Baggage Handling Systems (BHS) Baggage Security Screening (BSS) Passenger Boarding Bridges Aircraft Guiding Systems Facilities and Energy Saving Management Services Operations and Maintenance Facility Management Energy Management Airport Services Project and Engineering Services District Energy Networks COFELY 9

10 CANADA Montreal (Head Office) 550 Sherbrooke Street West Suite 400 Montreal, Quebec, H3A 1B9 Quebec 2700 Laurier Blvd. Suite 3320 Sainte-Foy, Quebec G1V 4K5 Toronto 2640 Argentia Road Mississauga, Ontario L5N 6C5 Boston Terminal E, Office 1092 East Boston, Massachusetts Newark 67, Terminal B Newark, New Jersey USA Louisville 600 Terminal Drive Upper Level, Door 225D Louisville, Kentucky Vancouver 2799 Gilmore Avenue Unit 112 Burnaby, British Columbia V5C 6S5