Driving down Operational Costs Through Intelligent Automation. Hexaware Technologies. All rights reserved.

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1 Driving down Operational Costs Through Intelligent Automation 1

2 Automation & Technology Arbitrage to drive cost down by >70% Automation Arbitrage Eliminate 30-40% of Incidents Infrastructure Services Application Support RAISE IT Eliminate 30-50% of Labour Business Process Services Lean Robotic Process Automation IMS Transform Underlying Infra, Cloud & Hyperconverged ASM Transform Application Landscape BPS Industry/ Process specific STP through Platforms Technology Arbitrage 2

3 Infrastructure Applications Business Process AUTOMATION IN AN ENTERPRISE : HEXAWARE POINT OF VIEW Service Offerings Automation Tooling Guaranteed Impact High volume manual processes with variable unstructured data Mimic human actions Robotic Process Automation, Cognitive Bots, Machine Learning Chatbots All repetitive support work automated using RAISE IT platform Codeless programming thru Modeling & HexCode Generator / Agile Dev platform Design to Execute Test automation Pre-built bots for over 1000 operations tasks Tool based Cloud Migration & Hyper-converged Infrastructure set up & ops 40 to 50% reduction in people performing repetitive tasks Improving accuracy of transactions by over 50% Reduction in cost per transaction 30 to 40% cost reduction in application support thru incident & problem elimination Business Aligned SLA s 25 to 40% reduction in development efforts & cost >40% reduction in QA costs 30 to 40% cost reduction in Operations cost thru incident & problem elimination >30% optimization in infrastructure asset spend Build & release automation 90% improvement in resource provisioning thru orchestration 3

4 Culture Eats Strategy for Breakfast Automation First Culture of automation first; no fear of cannibalization Anti Pyramid Automation of low skilled activities; Slow Rotation of Senior Consultants, non-fte based scale Focussed Growth Aspirations Keep ability to focus on customers: only 2-3 new customers per quarter, globally Bottom-up Innovation Culture of bottom-up, clientcentric innovation Cross Skilling Focus on cross-skilling: e.g. SDETs Fostering Culture of David vs. Goliath Chip on the shoulder attitude 4

5 DEMO of Automation in Operations 5

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9 Where to start? 9

10 Start with an Automation Assessment Inputs Assessment Activities Outcomes Understanding of Application / Technology Application Technology Error Patterns Top Recurring Incidents Automation Assessment Report Application Criticality and Priority Active Business Usage Log Analyzer Identify Automation Use cases Automation Possibilities Application & System Log Files Incident / Service Request Ticket Data Incident / Service Requests Data Analyzer Assessment Questionnaire Automation Feasibility Automation Maturity Assessment Identify Automation Tools Automation Pilot Automation Tools ROI, Investment, Timelines Implementation Roadmap Workshops with support Teams 10

11 SHRINK IT GROW DIGITAL 11

12 DISCLAIMER Any use, republication or redistribution of this content is expressly prohibited without the prior written consent of the Author. Permission to copy and reproduce content may be granted by the author, at their discretion, and by request only. Source: presentation of Vijay Iyer, Hexaware at the 2017 SITA Air Transport IT Summit, Brussels Air Transport IT Summit