Innovative/Best Practices in e District MMP. HCM RIPA, Jaipur, Rajasthan October 2015

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1 Innovative/Best Practices in e District MMP HCM RIPA, Jaipur, Rajasthan October 2015

2 Pre Digital India National egovernance Plan (NeGP) Demographic Diversity Our Journey so far billion population 22 official languages 36 States & Union Territories 670+ districts, blocks, 635,000+ villages 240,000+ Local Govt. Institutions NeGP Vision "Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realize the basic needs of the common man"

3 What is Digital India? A flagship program of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy. IT + IT = IT

4 Nine Pillars of Digital India edistrict MMP is the flagship project of DeitY aimed at electronic delivery of citizen centric services

5 edistrict MMP aims at electronic delivery of identified high volume citizen centric services covering all districts (600+) impacting >1 bn population Project approved by Cabinet Committee on Infrastructure (CCI) on 20th Apr 2011 Total Financial Outlay of Rs Crores Project to be implemented in all Districts (600+) of the country in 4 years from Envisages automation of backend processes, development of applications at the State level as well as digitization of legacy data; leveraging SWAN, SDC, SSDG & CSCs. Electronic delivery of public services at district / sub district level covering 10 categories of high volume citizen centric services - 5 Mandatory categories and 5 Optional categories (States to choose) Key Objectives Efficient delivery of services with improved Service Levels Capacity Building of field functionaries Access to efficient, reliable, transparent and accountable Services Reducing service time & costs for the Government and Citizens Enhancing perception & image of the Government

6 About edistrict MMP It is envisaged that gradually most of the services of edistrict will move to their independent departmental application / MMPs. edistrict is a self-limiting project offering services to the citizens as an interim measure. Thus, edistrict application plays a limited role for miscellaneous services which have been taken under edistrict scheme as they do not have their own workflow and database. Refer sec of Integrated Framework for Delivery of e-district Services Guidelines

7 Innovative / Best Practices adopted throughout the project lifecycle from Conceptualization till implementation.output to Outcome oriented Conceptualization Design Implementation Monitoring & Control Incorporated learnings of Pilot phase Conducted field survey by IIM-A in pilot districts to gauge stakeholder feedback Consultation with States / UTs during Scheme preparation Leveraging of existing infrastructure SDC, SWAN, CSCs, SSDG, etc. Mid-course correction thru release of Integrated Framework and Implementation Guidelines Release of Model edistrict SI RFP, guidelines and advisories States / UTs empowered to take decisions thru Apex Comm. Flexibility to appoint NIC or 3 rd party SI on nomination basis Manpower support provided at State (SPMU) and District (DPM) level NPMU in States facilitated faster communication No vetting of RFPs by DeitY Monitoring based on key milestones

8 edistrict Pilot Phase Pilot phase implemented across 40 districts covering 15 States Key Learnings Lack of consensus across line departments on identification and prioritization of services to be rolled out Slackness w.r.t. adherence to project timelines States aimed to translate the manual processes into IT enabled processes with limited BPR achieving limited value addition to service delivery. Have had limited success with respect to process re-engineering Non constitution of Apex Committees and where created lack of effective guidance, coordination and direction led to lack of ownership Delay in issuance of GOs by line departments Data digitization exercise has been slow due to non-availability of updated data in a form that can be digitized Need to augment capacity of various stakeholders like SDA, DeGs, etc.

9 e-district Project to be delivered by States / UTs leveraging the existing core infrastructure. Efficiency, Transparency and Reliability of such services Affordable costs to realize the basic needs of the common man Government Services accessible to the common man in his locality SDC State Data Center, SWAN State Wide Area Network; SSDG State Service Delivery Gateway; CSC Common Service Centers

10 Integrated Framework for Delivery of Services (mid-course correction ) Key Principles Making e-district project service oriented and transaction oriented Minimizing the Time to Benefit Ensuring the optimal use of Infrastructure Leveraging the existing applications Attempting Rapid Replication Redesigning the e-district Architecture Providing flexibility in implementation Harmonization of Existing Components & Services Infrastructure Components SDC, SWAN & CSC Integration Components SSDG / NSDG, MSDG Interaction Services eforms, State Portal Common Services PayGov, epramaan, Localisation, Aadhaar, etc.

11 Transition Architecture Architecture with Single Database in edistrict for all Departments Move towards Architecture with Department specific databases

12 Final Reference Architecture for e-district Project

13 Cloud Architecture the future of Rapid Replication Department CSC Department CSC Department CSC STATE PORTAL STATE PORTAL STATE PORTAL SSDG SSDG SSDG Common Applications (e-payment, SMS, National Service Directory, language, etc.) NSDG CLOUD BUSINESS SERVICE LAYER DATA ACCESS LAYER BUSINESS SERVICE LAYER DATA ACCESS LAYER BUSINESS SERVICE LAYER DATA ACCESS LAYER GoI Applications (PAN/ AADHAAR/ Electoral DB/ others) RC Cert RC Cert RC Cert RTI PDS RTI PDS RTI PDS LR SW State 1 Lic EMP State 2 Any other SW Service Plus Virtual Machine 1 Virtual Machine 2 Virtual Machine 3 Physical Compute Power in Data Center at Delhi SOAP HTTPS Legends

14 Implementation Guidelines Providing flexibility to the States Areas Flexibility Financial Re-allocation of Grants-in-Aids components amongst the various heads, provided the overall amount sanctioned in the administrative approval is not exceeded Any re-allocation shall be only with the prior approval of the State Apex Committee Unbundling Model SI RFP May unbundle as per guidelines provided in Model SI RFP No changes in general terms & conditions Unbundle / bundle with approval of the State Apex Committee Purchase of Hardware State / UT can procure gap hardware subject to approved limit for that component in DPR; beyond this, State / UT funds may be used Model SI RFP States / UTs have been provided flexibility to change / modify certain sections in the RFP

15 Implementation Guidelines Providing flexibility to the States Area Hiring of edistrict Managers Flexibility State / UT is responsible for the selection of these resources Engage any resource (including existing resources currently working on other e-governance projects) on full-time basis by following the defined selection process Data Entry State / UT s commitment for undertaking the Quality Check on the data entered State / UT to constitute a Data Quality Assurance team and review the scope of the data entry in line with the resources available for the Quality Check Site Preparation & Networking 100% ACA component States have complete control over this activity Follow the guidelines related to site preparation District e- Governance Society Mandatory to be formed in all districts Mandatory for fund release

16 Model SI RFP Bundling / Unbundling of SI Scope States / UTs may decide the best way to implement the project by bundling the entire scope of work to one SI or allow multiple vendors to take responsibility for various components of the Scope of Work Unbundling should be used for fair competition amongst vendors so that they have fair chance to participate in the project (Caution Engagement of too many vendors working at the same time should not become an administrative overhead thus putting pressure on the project aspects of cost, quality and time) # Key Scope Guidelines 1 Systems at SDC These items should necessarily be a part of the 2 Systems Support 3 Hardware 4 LAN Networking and Horizontal Connectivity 5 Tech. Support for 3 yrs. responsibility of a single System Integrator to ensure that a single agency is responsible for the uptime of the entire solution 6 Software for Rollout Unbundled only when the NIC /State agency is to develop the application. 7 Application Support It should be the same agency, which has developed the application 8 Data digitization Given the profile of agencies undertaking the data entry work, the State / UT may decide to unbundle it from the SI s responsibility and undertake a tender at a District / Division level. However in such cases, the State /UT would have to undertake the responsibility for developing the data entry front end application, the database formats, etc. 9 Training General Awareness training can be unbundled from the SI s scope of work. Application Training has to be the responsibility of the agency who has developed the application. 10 Site Preparation Can be unbundled; as it is not a part of the technical solution

17 Guidelines / Advisories Issued Guidelines / Policy Date Issued Remarks Guidelines For National Rollout of edistrict MMP June edistrict Manager Hiring Guidelines June 2012 Feedback from States incorporated ; revised Guidelines issued in Aug 2012 Integrated Framework for Delivery of e-district Services Implementation Guidelines 2012 (Providing Flexibility to States) Guidelines for connectivity to field offices - To enable SI during horizontal connectivity with SWAN Advisory for Operational Expenses of edistrict Manager Advisory for Ration Card Services - To provide clarity on whether Ration Card services should be developed in edistrict MMP or not. Advisory on Implementing Birth & Death services under e-district project. BPR Framework for High Volume G2C Services under edistrict Project (11 High Demand Services) Guidelines for using Handheld devices for edistrict Services June 2012 September 2012 June 2013 February 2014 March 2014 December 2014 February 2015 February 2015 Architecture section updated; revised version to be released. Guidelines approved and uploaded on edistrict DeitY website. Guidelines approved and uploaded on edistrict DeitY website. Advisory approved and uploaded on edistrict DeitY website. Advisory on Implementing Birth & Death services under e-district project. considering the centralized application for the same being implemented by RGI Report approved and uploaded on edistrict DeitY website Usage of Handheld devices for improvement of Business Process of edistrict Services

18 Program Management of edistrict Empowered Committee at National Level DeitY State Apex Committee State Government State Designated Agency (SDA) District egovernance Society (DeGS) National PMU State PMU edistrict Manager Program Management : Empowered Committee under Chairmanship of Secretary, DeitY PMUs at National, State and District level National Program Management Unit (NPMU): Prepare Guidelines and Templates; Selection of Consultants for State Program Management Units (SPMU) Preparation of Model RFP for selection of SIs Monitor Implementation State PMU Oversee implementation at State Level District e-governance Society - Oversee implementation at Districts

19 e-district Services a key component for Digital India Initiatives BharatNet

20 e-district Services Integration with etaal Key Observations In Year 2014, 10 States were integrated with etaal and this increased to 12 States in year 2015 Approx. 55% of e-transactions in 2014 and approx. 66% of e-transactions in 2015 pertained to various types of Certificates issued by the States Note: Data for st Jan to 31 st Dec 2014; st Jan to 20 th Oct 2015 Key Takeaways for States / UTs Understanding the service transaction volume trends on a time series Identify high demand services Optimal resources allocation (manpower & compute power) to meet peak loads and increase citizen satisfaction Undertake focused GPR / BPR for high volume services to simplify and reduce service delivery TAT

21 e-district Services Integration with etaal Key Observations for Year % of total e-transactions were done in 3 States Kerala, Madhya Pradesh & Tamil Nadu Approx. 55% of e-transactions pertained to various types of Certificates issued by the States. 6 States accounted for more than 60% of e-transactions pertaining to issuance of Certificates. Note: Data for st Jan to 31st Dec 2014; st Jan to 20th Oct 2015

22 e-district Services Integration with etaal Key Observations for Year % of total e-transactions were done in 4 States Uttar Pradesh, Madhya Pradesh, Kerala, & Tamil Nadu Approx. 66% of e-transactions pertained to various types of Certificates issued by the States. 11 States accounted for more than 60% of e-transactions pertaining to issuance of Certificates. Note: Data for st Jan to 31st Dec 2014; st Jan to 20th Oct 2015

23 e-district Services Integration with DigiLocker Note: Data as of 20 th Oct 2015 Salient Points Citizens can access their digital documents anytime, anywhere and share it online Reduces the administrative overhead of Govt. departments by minimizing the use of paper Makes it easier to validate the authenticity of documents as they are issued directly by the registered issuers

24 e-district Services Integration with DigiLocker Key Observations Issued Documents Income Certificate and Integrated Certificate together constitute 66.21% of the total documents issued. Around 25 types of documents are issued by the 2 issuers. Note: Data as of 20 th Oct 2015

25 e-district Services Integration with DigiLocker Key Observations Uploaded Documents Others and Not defined Document types together constitute 63.56% of the total documents uploaded. Registered users have uploaded their Aadhaar Card, PAN Card, Passport, etc. The issuers of these documents should be targeted to become the Issuer in DigiLocker. Note: Data as of 20 th Oct 2015

26 Open Data Platform Salient Points Making available of the accurate, reliable and unbiased information Enhances government transparency, accountability, and public engagement Enables development of innovative applications around data sets or mash-up from multiple datasets giving different perspectives to government data States adopted NDSAP Policy : Assam, Chhattisgarh, Madhya Pradesh, Odisha and Sikkim Note: Data as of 20 th Oct 2015

27 Open Data Platform Note: Data as of 20 th Oct 2015

28 e-district Services Leverages Infrastructure such as CSCs, BharatNet, Digitize India Platform Leveraging CSCs, lifeline for VLEs and Citizens G2C - Citizen Centric Services provisioned for delivery thru CSCs Convenience to citizens service delivery in his locality Provides a source of earning to VLEs - financial viability for VLEs BharatNet Leveraging BharatNet Citizen Centric Services can be provisioned at Gram Panchayat level Convenience to citizens service delivery in his locality Effective utilization of the BharatNet empowering citizens Leveraging Digitize India Platform Data Digitization of Legacy documents thru crowd sourcing strategy Availability of digitized legacy data for services under edistrict Online access of legacy data - increased citizen satisfaction

29 Way Forward Engage with citizens to assess their issues and enable developer community for innovations to address these issues Emphasize on process re-engineering for efficient and effective delivery of services to the citizens leverage technological innovations Sharing of data on etaal & Open Data Platform will result into information creation and development of innovative apps / solutions by private participation.

30 Thank You