The Data Governance Journey at Principal
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1 The Data Governance Journey at Principal DAMA Iowa Meeting 9/20/2016 Andrea Jackson, IT Business Analyst, Sr. Sarah Playle, AD Data Quality & Governance
2 Data governance anyone?
3 Agenda Background Business Case for Change Data Governance and Data Stewardship Operational case study (Sarah) Enterprise case study (Andrea) Lessons Learned Questions
4 Background
5 Background Sarah Playle Andrea Jackson Data Governance Institute
6 Business Case for Change
7 Is this just a tool we can buy?
8 No --Solving for Data Governance is not a technology problem There are many tools in the market that can help us govern data through capabilities such as: Store and communicate defined business rules Tools to measure data quality Tools to identify compliance issues Etc BUT governance is really about the organization, the processes and the responsibilities of specific roles/people --tools are just implemented to make those tasks/jobs easier
9 Why now? Volume of available data Technology can now handle big data Pace of change is increasing Increased regulation
10 Data Governance and Data Stewardship
11 Data Governance and Data Stewardship Data Governance Data Governance is an essential activity to control data by managing the people, processes and technology needed to ensure accurate and consistent data policies exist and are practiced across varying lines of the business. (PFG Data Governance Educational Reference) In practice data governance includes: Applying formal accountability & behavior through a framework of roles & responsibilities to existing and/or new processes to assure the definition, production & usage of data Improving regulatory compliance, security, privacy & protection. Data governance should be transparent, supportive, and collaborative.
12 Data Governance and Data Stewardship Data Stewardship Data Stewardship is the operational aspect of data governance, where the actual day to day work of administering data gets done. Data Stewardship holds Business Data Stewards accountable for managing data resources on behalf of others and in the best interests of the organization.
13 Without Data Stewardship, Data Governance is just a framework of good intentions that never gets implemented. (Data Stewardship: An Actionable Guide to Effective Data Management and Data Governance by David Plotkin)
14 Case Studies Operational Case Study Sarah Playle
15 Our Data Legacy Past Present Trading Trading Perf Acctg DWH CRM GL Trading
16 What Does our DESTination Look Like? Systems Architecture
17 Looking Forward We need a technology strategy that supports the capabilities and qualities required to realize our business goals PGI Target Architecture! We need a data strategy that provides organizational oversight and guiding principles to manage data as an asset across the firm PGI Data Governance!
18 Enterprise C: Our Journey 2014 to Today What is Data Governance? Consultant Round 1 Consultant Round 2 Rinse & Repeat
19 How did we do it? Our Approach STEP 1: Data Governance Organization q Executive Data Council q Data Working Group q Domain Teams STEP 2: PGI Data Governance Program Policies q Organization People, Domain Definitions, Domain Charter q Transparency Data Flow, Business Rules & Processes, SLAs, Metadata q Tracking Issue Tracking, Data Quality, Data Acquisition & Usage, Consumer Rights q Control Data Access, Retention & Audit, Authorized Sources & Distributors STEP 3: PILOT q Interviews. q Prioritization Criteria q Security Master Data was selected STEP 4: REPEAT
20 Where are we at today? Governance-Led Project
21 What s Next? It s a Marathon.not a Sprint Socialization Ongoing Culture Change data governance reviews Performance Management Goals Educating Senior Management Tooling now we re ready to start looking
22 Case Studies Enterprise Case Study Andrea Jackson
23 Enterprise Case Study: Enterprise Case Study Business Driven Enterprise Data Single Data Domain Two Governing Groups
24 Enterprise Case Study How did we get started? After we had business and IT support
25 INTENTIONAL STEPS - Built a vision. Included: Data domain of focus Boundaries Designed data governance framework Defined data governance roles Engaged people in those data governance roles Defined standards Build a roadmap START SMALL with a well defined scope and group of resources. Expand the practice and span of influence from there. 25
26 Enterprise Case Study Data Governance Framework --Data Governance Board --Data Stewardship Council
27 Enterprise Case Study: Data Governance Framework Data Governance Board: Authorized to establish, support and drive data governance 1. Sets vision and strategic direction. 2. Creates data governance principles, standards and guidelines. 3. Be a champion of data governance. 4. Ensures decisions address most relevant, priority needs. 5. Serves as an escalation path for the Data Stewardship Council. 6. Assign replacement Business Data Steward(s). Deliverables: Data Governance Charter, data governance standards
28 Enterprise Case Study: Data Governance Framework Data Governance Board: Roles Role Data Governance Chair (DGC) Business Security Steward Domain Data Steward Business Data Owner(s) Data Governance IT Sponsor BA Support for DGC Brief Description Leadsthe Data Governance Board. Responsible for making data governance and data stewardship efficient and successful. Memberwith a focus on data security. Member representing a data domain (enterpriseperspective). Member representing their respectivenoted business area(s). Memberwho influences technical strategy and architecture implementation around governed data. Assist Data Governance Chair.
29 Enterprise Case Study: Data Governance Framework Data Stewardship Council: Support and drive day-to-day data governance 1. Implement data governance principles, standards and guidelines. 2. Accountable for business data use, data quality, issue prioritization and data management practices. 3. Collaborate and champion data governance. 4. Ensure business alignment. 5. Focus on ways to improve how business manages and gets value from analytic data. 6. Recommend improvements/changes to Data Governance Board. Deliverables: Enterprise data definitions; source analysis; quality analysis, decisions, and recommendations.
30 Enterprise Case Study: Data Governance Framework Data Stewardship Council: Roles Role Brief Description Domain Data Steward Leads Data Stewardship Council Business subject matter expert (SME) on data shared across multiplebusiness areas. Builds consensus around domain data usage amongst the business data stewards. Ensures definitions, derivations, valid values and data quality requirements are identified and documented for the data domain. Business Security Steward Memberwith a focus on data security. Business Data Steward (s) Business SME with access to other SMEs Representative for and owner of granular business data definitions and data quality issues for their business area BA Support for Domain Data Steward Assist DomainData Steward (agenda, and facilitation, meeting prep, meeting notes).
31 Enterprise Case Study: Data Governance Framework Business Data Stewardship Support Data Custodian: Technical Subject Matter Expert Knows how systems and code work Associated with systems and models
32 Enterprise Case Study Data Governance Tools --Data Governance Charter --Standards --Other tools
33 Enterprise Case Study: Data Governance Tools Enterprise Case Study: Data Governance Tools Data Governance Charter key elements Strategic Direction Data Principles Data Objectives Data Standards + Definition Guidelines
34 Enterprise Case Study: Data Governance Tools Data Governance Standards q Data Acquisition q Data Issue Tracking q Data Flow q Data Quality q Data Rules and Processes q Data Service Level Agreements
35 Enterprise Case Study: Data Governance Tools Data Governance Standards q Metadata q Data Protection q Data Mastering q Data User Rights and Responsibilities q Data Usage, Retention, Disposition and Audit
36 Enterprise Case Study: Data Governance Tools Business Glossary includes: Data definitions Key business metadata Data ownership Business Glossary Qualities: Is searchable Has an intuitive business user interface. Is easy to use.
37 Enterprise Case Study: Data Governance Tools Other Tools Wiki communication/education Data issue log Metadata Data quality metrics
38 Lessons Learned
39 Lessons Learned Commitment to succeed Align with a project Keep it simple
40 Lessons Learned Right people right roles Get started Leverage learnings
41 Lessons Learned Be creative and evolve Celebrate success Data governance is not easy
42 Questions?
43 Sources Data Governance Institute The Data Admin Newsletter The Data Management Book of Knowledge (DMBOK) A Complete Guide to Data Stewardshipfrom the June 11-12, 2015, DGIQ Conference Workshop by David Plotkin, EMC2 Data Stewardship: An Actionable Guide to Effective Data Management and Data Governance by David Plotkin, Real World Data Governance Slides: Data Governance Framework Components (4/16/ p.m. EST) by Robert S. Seiner, KIK Consulting & Educational Services KIKconsulting.com.
University of Texas Arlington Data Governance Program Charter
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