Online Help in Web 2.0 World Vivek Jain Group Product Manager Adobe Systems

Transcription

1 Online Help in Web 2.0 World Vivek Jain Group Product Manager Adobe Systems

2 Adobe Systems Incorporated Worldwide Offices Key Statistics Adobe FY 2007 Revenue $3+Bn Years in Business 25 Corporate Headquarters San Jose, California Products Products Employees 7,000

3 Two new products

4 Key Web 2.0 Trends

5 Internet Video is experiencing explosive growth

6 Intercom: January 2008

7 Intercom: November 2007

8 Intercom: January 2008

9 Adobe Survey : Most Important Goal for Technical Communication What is the most important goal for your Technical Communication team (choose only one) Deliver best end user experience Deliver correct information in a cohesive manner Improve efficiency and productivity of the team 0% 10% 20% 30% 40% 50% Source : Adobe Survey of Technical Communicators (July-Oct 2008, 600+ respondents)

10 The growth of the Blogosphere

11 Social Bookmarking and Tagging

12 Adobe Survey: End Users to Comment on Online Help Do you agree with the statement - I want my end users to comment on the technical content and make these comments visible to everyone 61% 18% 21% Disagree Don't know Agree Source : Adobe Survey of Technical Communicators (July-Oct 2008, 600+ respondents)

13 Enabling Key Web 2.0 Trends Using Standard Technologies 250 Million PDF files on web Most ubiquitous player (98%) 25 million installations in 6 months

14 What is Adobe AIR? Cross Operating System runtime to build hybrid applications that connect the Desktop and Web Based on Web technologies - HTML, AJAX, Flash and Flex AIR application can be seamlessly deployed across Operating Systems just like Web Applications with strengths of Desktop Can Read and Write local files, which browsers can t Drag and drop files to and from Native applications Maintains local data that syncs with Servers when connected You can generate Adobe AIR output from RoboHelp out of the box using RoboHelp Packager for Adobe AIR 14

15 Use of Adobe AIR 15

16 Now building on Adobe AIR

17 User Assistance Delivered as Adobe AIR Feature Comparison Category Features CHM RoboHelp WebHelp System Requirements Installation, Update and Distribution User Experience Adobe AIR Platform Windows Cross Platform Cross Platform Browsers Built -in Cross Browser Built -in Single File - ease of Yes Multiple files Yes distribution Update Automatically over the Web No Yes Yes Multi tab browsing No No Yes experience Interface Standard Customizable Customizable Skins Standard Tri - Pane Multiple designs Context Menu Yes No Yes Work Off-line N/A No Yes functionality Seamless Online Offline N/A No Yes experience Print Browse Sequence No No Yes Managing Favorites No No Yes

18 User Assistance Delivered as Adobe AIR Feature Comparison Category Features CHM RoboHelp WebHelp Adobe AIR Search Saving Search Results No No Yes Search results with No No Yes Context Navigation Browse Sequence Yes Yes Yes Features Browser History Yes No Yes Breadcrumbs Yes Yes Yes See Also / Related links Yes Yes Yes Mini TOC No No Yes Feedback Feedback - Comments No No Yes at the end of the article based review No No Yes Shared review No No Yes Capabilities PDF / SWF support No Yes Yes Managing Favorites No No Yes RSS feeds No No Yes

19 Q Q Q Q Q Adobe Captivate 2 Adobe RoboHelp 6 Adobe Acrobat 3D Version 8 Adobe FrameMaker 8 elearning Simulations & scenario based training Technical Communication Online Help Systems & Knowledge Bases Engineering Design 3D Design Collaboration Technical Communication Author and Publish Documentation Adobe Technical Communication Suite Adobe Captivate 3 elearning Simulations & scenario based training Adobe RoboHelp 7

20 Help Becomes a Complete Repository of Product Information

21 Integrated Search Across User Forums, Blogs, Help Content

22 Resources RoboHelp Packager for Adobe AIR Technical Communication Blog - Training Videos - Part 1: FrameMaker 8 and Acrobat 3D 8: Embed 3D models in technical and instructional design documents Part 2: FrameMaker 8 and Adobe Captivate 3: Supplement text-based documents with interactive demos and simulations Part 3: FrameMaker 8 and RoboHelp 7: Natively reuse FrameMaker documents in RoboHelp Part 4: Get started with our RoboHelp Packager for Adobe AIR

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