FAQ Continental Supplier Portal

Transcription

1 FAQ Continental Supplier Portal The purpose of this document is to address the most frequently asked questions (FAQs) with regards to the usage of the Continental Supplier Portal. FAQ - Table of contents 1. How can I get support? How can I receive a new user ID and/or password? What can I do if I am not able to open any RFx event/response? How can I open/display an RFX event (read-functionality only)? How can I create a response, i.e. quote? How can I transmit / send a quote to Continental? How can I download (all) attachments? How can I add attachments, i.e. upload files? What can I do if error when uploading... appears? How can I add values, i.e add prices? How can I edit an RFx response, i.e. edit a submitted quote, edit values? How to respond on mandatory questions within the RFx Continental AG Page 1 of 12

2 1. How can I get support? Please contact the Continental IT Service Desk in case of any questions via the corresponding service hotline (see Fig. 1) and provide the support agent answering the call with the following essential information: Category Search: SPARC NPM Sourcing Supplier Portal Interaction Contact: UIDR9055 Fig. 1 Help & Support phone numbers For detailed training material access the Continental Supplier Portal and select Training & Support as illustrated in Figure 2 below. A variety of training documents and videos are at your disposal. Fig. 2 Training & Support webpage Continental AG Page 2 of 12

3 2. How can I receive a new user ID and/or password? Navigate to the Continental Supplier Portal and click on the link Forgot your password? (see Fig 3). Fig. 3 Link Forgot your password? Afterwards enter your address, select one of the options and click on the Submit button. You will receive an with the requested information. Please make sure that the is not filtered to your spam folder. Fig. 4 Request a new user ID and/or password Continental AG Page 3 of 12

4 3. What can I do if I am not able to open any RFx event/response? Please make sure your pop-up blocker is deactivated or an exception is maintained. If not, the pop-up blocker of your browser may prevent the opening of the window for the event view or the response creation view. Please add our domain to the exception list and follow the instruction for your specific browser (see links below). Domain: Chrome: Internet Explorer: Firefox: Opera: 4. How can I open/display an RFX event (read-functionality only)? The Supplier Portal generally provides two different modes of interaction, i.e. the Display Event mode as opposed to the Create Response mode. You can only quote, edit data or upload attachments using the Create Response mode! In order to open/display an RFx event (read-functionality only) please select the event number directly (highlighted in blue letters in the event number column; see Fig. 5) or select the box left to the event number and click on the Display Event button afterwards as illustrated below in Fig. 6. RFx event Fig. 5 Open in Display mode by selecting the RFx event directly Fig. 6 Open RFX event using the Display Event button Continental AG Page 4 of 12

5 Fig. 7 RFx event opened in Display mode NOTE: You cannot edit, change or upload any data in Display mode! 5. How can I create a response, i.e. quote? Please select the box left to the event number and click the Create Response button afterwards as illustrated below. Fig. 8 Create Response Fig. 9 RFx event opened in Create Response Mode Please remember that you can only create a response, i.e. enter data in the Create Response mode. 6. How can I transmit / send a quote to Continental? Please make sure you opened the event in the Create Response mode (see chapter 5) and select Submit as illustrated below. Please note that the Save as Draft function (orange-rimmed) does not submit any data to Continental. The RFx response is only saved as draft so that you can continue to work on your response at a later point in time. Continental AG Page 5 of 12

6 Fig. 10 Submit and Save RFx Response Please note that the RFx event status has automatically changed to the Display RFx Response mode. Besides a message indicates that the RFx response has been successfully transferred to Continental as illustrated below. Once the response arrived at Continental a confirmation is sent. This message indicates that the RFx was submitted successfully Fig. 11 RFx Response submitted Furthermore, the RFx Response Status changed to submitted as illustrated below. If your status has not changed automatically please select Refresh. Fig. 12 RFx Response Status 7. How can I download (all) attachments? To download attachment you have to navigate to the Notes and Attachments area of the event. Click in the event overview table on the displayed number of attachments (column Event attachments, see Fig. 13) as illustrated below. Fig. 13: Event overview If you have already opened the event in in the display mode: Select the tab Notes and Attachments as illustrated below (red-rimmed). In order to download all attachments, which were sent by Continental, click the button Download all attachments as illustrated below. All documents of a tender/response will be downloaded in one zip-file. Continental AG Page 6 of 12

7 Fig. 14 Download All Attachments in Display Mode The following message will appear if you try to download all attachments in Create RFx Response: Fig. 15 Download All Attachments error message In the Create RFx Response window you can only download all attachments (from RFx event and quote), once you have uploaded the files into the RFx response. 8. How can I add attachments, i.e. upload files? Please make sure you opened the event in the Create Response mode (see capter 5) and select the tab Notes and Attachment as illustrated below (red-rimmed). Please note that there are two Notes and Attachments sections (red and yellow). The section highlighted in orange is a subsection of the RFx Information section, i.e. information provided by Continental can be found here. Continental AG Page 7 of 12

8 The Notes and Attachments section highlighted in red refers to the RFx response mode, i.e. files and attachments can be uploaded here. Fig. 16 Notes and Attachments In order to upload files, e.g. an Excel file, please select Add Attachment as illustrated below. Fig. 17 Add Attachments Please note that you can only upload/attach files in the Create Response mode. Continental AG Page 8 of 12

9 9. What can I do if error when uploading... appears? If this upload error message appears, as illustrated below, you have to contact the Help Desk (see section 1). Fig. 18 Upload error message 10. How can I add values, i.e add prices? Please make sure you opened the event in the Create Response mode. Please navigate to Items tab, click on the box under Price column and insert the prices as illustrated below. Fig. 19 Add value Check the total value after you enter the prices and click Submit button as illustrated below in Fig. 20. Fig. 20 Submit quote (total value) Continental AG Page 9 of 12

10 11. How can I edit an RFx response, i.e. edit a submitted quote, edit values? In order to open/display an RFx response please select the event number directly (highlighted in blue letters in the event number column; see Fig. 22) or select the box left to the event number and click on the Display Response button afterwards as illustrated below in Fig. 19. Fig. 21 RFx Response Number Fig. 22 Display Response Please note that the RFx is opened in the Display RFx Response mode, i.e. you cannot edit or change any data. In order to edit the existing RFx response please select Edit as illustrated below. Fig. 23 Edit RFx Response For example, if you want to update or to edit the values or quantities, navigate to Items tab, click Details and click on value/quantity and change it as illustrated below. Continental AG Page 10 of 12

11 Fig. 24 Edit Values After you finish editing data please click on Submit button. 12. How to respond on mandatory questions within the RFx When sending a quotation in SPARC, events may contain mandatory default questions which have to be answered by the supplier in order to be able to send the quotation to Continental. Is recommended to always check if the RFx contains any questions defined by Continental to answer. To verify this go to the tab RFx information and then click on the tab Questions: Fig. 25 Respond to questions Answer the questions accordingly and continue with Submit or to edit the RFx information as desired Note: If questions are defined as mandatory from the buyer, the system will not allow the send of the information showing similar error message as below: Continental AG Page 11 of 12

12 Fig. 26 Error messages for mandatory questions Continental AG Page 12 of 12