Stocktake instructions

Transcription

1 supplier news November 2012 Stocktake instructions It is important that you read EVERYTHING below. It could mean the difference between an accurate result and being charged for lost crates!!! SAVI Site Name: Site Code: Site Type: Recipients:,,,,,, Remember you are responsible for processing all checkin/dehire, reversal, rejection and correction transactions on your SAVI Account. Ensuring your SAVI balance is correct relies solely on you entering the transactions both accurately and timely with regular reconciliations to ensure that your SAVI balance matches your physical count. You should be doing regular reconciliations, but if you haven t, then with less than 2 weeks until stocktake, it is time to review your transactions and ensure they have ALL been entered in SAVI and have the correct quantities and crate type. To ensure you are prepared we recommend that you compare your SAVI balance/inventory to your physical count and make sure they match. If you need instructions for any processes, you can download the supplier manual from our website Do I need to participate in the stocktake? Yes. If you have received this , you (or one of your colleagues) must submit your response online confirming your physical crate count for the June 2012 Stocktake.

2 What if I don t have any crates onsite at stocktake? Even if you have a ZERO balance, you must still respond to the stocktake confirming your zero count. STOCKTAKE TIME Area Count Time Count Day WA 09:00 AM Sunday 18 th November 2012 SA 11:30 AM Sunday 18 th November 2012 NT 11:30 AM Sunday 18 th November 2012 VIC 12:00 MIDDAY Sunday 18 th November 2012 NSW 12:00 MIDDAY Sunday 18 th November 2012 TAS 12:00 MIDDAY Sunday 18 th November 2012 QLD 11:00 AM Sunday 18 th November 2012 New Zealand 02:00 PM Sunday 18 th November 2012 Any time that the term STOCKTAKE TIME is used it refers to the date and time above in your location. The count you provide is compared to your SAVI balance at STOCKTAKE TIME. Remember that SAVI system is a real time system. So please ensure that all your transactions are up to date at least 15 minutes before STOCKTAKE TIME. If you do not count your crates at the correct time then your count will not correspond to your SAVI balance as at stocktake time - which may result in a bill for lost crates. If you are unsure when to do your count, please contact us FIRST. Q: Can I count my crates and complete my stocktake response earlier than this time? A: Once you have done your last crate movement and entered the last SAVI transaction before STOCKTAKE TIME you can count your crates and submit your results using the link below in this . However, if you have crate movements right up until STOCKTAKE TIME, you must wait until the exact time before counting your crates. Submitting your count to Logtek The stocktake can only be completed online - link to the online survey is in this (below). This is a unique link for your SAVI site. We will NOT ACCEPT s or faxes. Only ONE response per site These are the people that have received this

3 If there are multiple people in your company that have received the communication from Logtek, then you will need to nominate ONE person to submit your stocktake count. When you click on the link below it will open your internet to the website where you can submit your stocktake response. If the link is not active (ie does not automatically open the internet) you just need to copy and paste the link into your web browser. Your Stocktake Link: Your Stocktake ID: Your Site Type: Your SAVI Site Name: Your SAVI Site Code: IMPORTANT: the stocktake ID number links your response to your SAVI Site so it is VITAL that you enter the ID correctly. If you have any problems completing the online stocktake, please don t hesitate to contact us on Monday 19/11 after 7:30am Melbourne time for some assistance (remember, you have until COB Monday 19/11/2012 to enter your stocktake count on the website). Important Information Crate Type is Important recording the wrong crate type will result in account discrepancies. The crate type can be determined by the imprinted Letter on the side of the crate. (A,B,C or E) COUNTS ARE TO BE PROVIDED IN CRATES QUANTITIES NOT PALLET QUANTITIES! The count is to be accurate as at STOCKTAKE TIME Remember to check for crates under tables, tarpaulins and even in the office they can be stored in the most unlikely places! If you are a Grower type site your crate count should: Include DO NOT Include Empty, packed & damaged crates Crates I have borrowed from other suppliers Crates you have loaned to other suppliers Crates already Checked In (dehired) in SAVI prior to stocktake count (even if they haven t left site yet) Crates collected from Logtek (even if they haven t arrived on site yet) Crates at all my sheds, pack-houses, ripeners, coolrooms etc... If you have sent crates to Coles or another DC, but haven t done the Checkin (dehire) yet

4 If you are a DC type site your crate count should: Include DO NOT Include Empty, packed & damaged crates Crates I have borrowed from other suppliers Crates you have loaned to other suppliers Crates where SAVI checkout to grower site has been done prior to stocktake (even if they haven t left site yet) Crates checked in/transferred into my SAVI site (even if you haven t received them yet) Crates at all my sheds, pack-houses, ripeners, coolrooms etc... If you have sent crates to Coles, back to another grower or another DC, but haven t done the transaction in SAVI yet Your site type (Grower or DC) is listed above in this . Crates where SAVI transfer out to DC/Coles has been done prior to stocktake (even if they haven t left site yet) If you are unsure whether or not to include certain crates in your count then please exit the Stocktake Survey and contact Logtek for assistance. Note: Customer Service will not be available on Sunday 18/11 so contact us on Monday after 7:30am (remember, you have until COB Monday 19/11 to enter the response on the website). What does it mean if I am exited from the Stocktake survey and receive a message - XXXX FAILURE XXXX? The online stocktake is designed to ensure that you are completing your response at the correct time and and have all the information you need to complete the response (so that it doesn t time out). It is also designed to ensure that the answers you give will provide you with an accurate result. If you are exited from the stocktake website and are unsure why, then please contact Logtek Customer Service ( ) for assistance on Monday 19/11 after 7:30am Melbourne time for some assistance (remember, you have until COB Monday 19/11 to enter your stocktake count on the website).

5 How will I know if my online response has been SUCCESSFULLY received by Logtek? You will see the following message on the screen. Submission Deadline: Close of business on Monday 19th November 2012 This means that you have until the submission deadline to fill in the online stocktake survey with details of your crate count. The crate count still needs to be accurate as at STOCKTAKE TIME What happens if I don t submit a count? Logtek will inform Coles that you did not respond to the stocktake. We will assume that you have a ZERO physical count. If you have crates on your SAVI account, you will be billed $15 for each crate on your account. What if I make a mistake on my physical count? There is no room for error and there will be no opportunity to re-submit or change your count. Remember that you are billed based on your result and submitting an inaccurate count may result in a bill for crates at $15 each. What happens with my count? Logtek collate all responses from suppliers confirming the physical count and compare this to the balance on SAVI at STOCKTAKE TIME If the count that you provide us is different to the SAVI balance then Logtek will adjust SAVI to match your physical count (and notify you by once this has been done). The results are reported and forwarded to Coles. Logtek must submit this report to Coles on Tuesday 5th June - which is why it is important that you submit your count by the deadline.

6 Coles review the report and any supplier who shows a crate loss will be liable for a bill of $15 per crate. Once the Coles review has taken place, Logtek will you confirming your final result for the stocktake period of 3/6/2012 to 18/11/2012. This is likely to happen within about two weeks from stocktake date. There is no opportunity to dispute this result or resubmit the result is final. Coles have advised us that if you receive a bill for lost crates, but can then subsequently provide evidence that you have not lost the crates, the bill will be reversed - but only at the following stocktake not before. Another incentive for you to spend the time reconciling your account and following the above instructions!!! We wish you all the very best and leave you with these final words... If in doubt please contact us. PLEASE don t leave your preparations to the last minute there are nearly 400 supplier sites, and we cannot help you all at once. Regards, Logtek Customer Service Team cratesrus@logtek.com.au Have you seen our website lately?