Frequently Asked Questions eprocess

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1 Frequently Asked Questions eprocess What is eprocess? A system owned and maintained by Cognizant for use by SUPERVALU and Cognizant associates. The primary purpose of the system is to manage document images to ensure that all images received by Cognizant are processed in an accurate and timely manner. A secondary purpose is to function as an approval workflow tool for specific documents and record an audit trail. How is eprocess accessed? How do I obtain a user ID and password? Most users will receive access to the system because they are an authorized approver as defined by the SUPERVALU Expense Authorization policy (generally for Managers and above). If you need to be set up as an authorized approver, send an to central.disbursements@supervalu.com requesting a copy of the form to be filled out. Associates who do not have an individual address will not be able to access eprocess due to security concerns. This is generally limited to store and Pharmacy management personnel that rely on group addresses rather than using an individual address. If you feel you need a higher level of access, contact the process owner for your area located in Boise Accounts Payable, Chanhassen Accounts Payable, Boise Vendor Accounts Receivable or Enterprise Asset Management. Is it possible to get inquiry access to eprocess even if I am not an authorized approver as defined by the SUPERVALU Expense Authorization policy? Yes, a new level of approval has been established with an approval threshold of $0. This level of approval would be used to either gain access to the search functionality by inquiry only of eprocess or allow for individuals to preview documents before they are routed to authorized approvers. Send an to central.disbursements@supervalu.com requesting a copy of the Authorized Workflow Previewer Form. Is it possible to create userid in eprocess which is not a SUPERVALU network login ID? No, make sure that SUPERVALU network ID and eprocess ID should match, else eprocess would not allow to login. What do I do if I forget my password? eprocess login ID and password are same as SUPERVALU network login ID and Password, if you change the SUPERVALU network password your eprocess password also changed. For this you need to contact SUPERVALU identity management team. Access the eprocess log-in screen and click on the link. Followed. The on- screen instructions and a new password will be ed to the address on file in the system. This will require you to enter your log-on ID

2 (Generally the same as your network sign-on). This is an automated process available 24/7. What do I do if the new password is not received? eprocess will not send any password. The password is same as SUPERVALU network password. This likely means that the address on file for your user ID is inaccurate. Send an to eprocesshelpdesk@cognizant.com with your user ID and ask them to verify the address and resend a new password. You will receive a response within one business day. The default password is difficult to remember. Is there a way to change it to something more meaningful? There is no option to change password in eprocess. Contact SUPERVALU identity management team for changing password. Yes, default passwords can be updated using the User Management >> Change Password option from the drop down menus once you sign on to the system. Note that passwords must be at least eight characters long with at least one capital letter, one number and one symbol (e.g.!,@,#,$,%). Passwords expire after 60 days. What do I do if the images are not displayed properly (show as an icon instead of an image)? Images are displayed by clicking on the Case ID number through a pop up box. If you do not get a pop up box look for a message at the top of the window indicating that the pop up was blocked. Right click on the message and allow pop ups for this site. If the pop up window appears, but you have a icon that shows as a red X instead of a document ( ), this indicates that you either do not have SwiftView installed on your machine or you have the incorrect version of the program installed. Click on the link below and follow the on-screen instructions to install or update. If performing the install above does not resolve the issue, please contact the helpdesk at for further assistance. Note document images are purged from eprocess 45 days after they are completed. If you are researching older documents a replacement image describing the purge will be displayed in place of the document image. Purged images are available through NetSearch for a period of at least 7 years. What do I do if the image is not oriented properly (sideways or upside-down)? Single click on the image to ensure it is selected, then press the r key on the keyboard to rotate the image to the desired position.

3 Will I be notified when I have a document t o approve in eprocess? Yes, an will be sent to the address on file for each approver when a document is identified as needing his/her approval. Reminder messages will also be sent if the document is not approved (or denied or designated as not mine ) within a specified time frame. Currently, the time frame is 48 hours from the time of approval and every 24 hours thereafter. These time frames may be adjusted to balance communication with the need to process invoices in a timely manner. Reminder messages will be sent in batch form, meaning that an individual approver with multiple documents to approve will only receive one reminder per day instead of one for each document. The initial notification of a document needing approval will be sent individually, as many documents are time sensitive and need to be processed as soon as possible. Approvers who regularly receive documents for approval are encouraged to use the Out-of Office functionality if they will be unavailable to approve documents for more than 24 hours. What do I do if I will not be available to approve documents for a period of time (e.g. vacation, business trip)? The eprocess Workflow enhancement has an Out-of-Office feature. This feature can be found under the Approver drop down menu. When setting this feature you will designate the first day you will be out of the office, the last day of unavailability and an alternate approver. The alternate approver should be someone at your approval level or above. The Out-of Office feature will deactivate automatically on the return date and stop forwarding documents to the alternate approver. This is important to remember if your leave is extended for some reason. Note that during out of office setup the approver has the option of receiving a cc for all approval messages sent to the alternate approver. The original approver will not be able to approve the documents; however, this is a good way to review the documents that were sent to the alternate approver. What do I do if I need to Change the person I route documents to for approval after me (assuming the invoice is beyond my approval limit)? The eprocess system does not have a static approval hierarchy. Each approver has the ability to route a document to any other authorized person on the signature library. As most associates consistently route documents to one individual (their boss), the next approver will default to the last person a document was routed to.

4 If a document needs to be routed to someone else on an individual or permanent basis, the default approver can be removed by pressing the Remove link shown in the screen shot below. Then simply look up a new approver from the signature library, select this individual and press Continue Routing. What do I do if need to search for a document(s) which were archived from eprocess? If you need to search for an archived documents in eprocess then you will have to raise eprocess archive data access request by sending an to eprocesshelpdesk@cognizant.com. Cognizant will provide a required access in eprocess. Once the access is provided, the user should be able to search for archived document(s) by navigating to the menu Archival>>Archived Document Search in eprocess. User can able to search the documents like any other search page like DCN Number, DCN date range, Invoice number etc., from Archived Document search screen and the results will be shown based on the searched criteria. User can export the data to spreadsheet using Export to Excel functionality. However the invoice image can be viewed only from NETSearch for the archived documents. How do I know the last document archived date from eprocess? You can find the last archived date message in the Process Login page. The archived date is based on the document completion date in eprocess. Do I have to request eprocess archive data access each time I need archived information? No, it is a onetime process.

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