How to Update Account and Information in GoArmyEd

Transcription

1 How to Update Account and Information in GoArmyEd This document of the instructional video provides information on how to update account and information in GoArmyEd. Step 1. Welcome to this video tutorial on how to how to update account and information in GoArmyEd. Screenshot If at anytime you need to stop the video, please select the pause button. Note: Screen images may vary slightly from the current GoArmyEd view. 2. Scroll to the footer section and select the Account Information link. Version 3, Last revised March 2016 Green underlined text designates new information or changes Page 1 of 9

2 3. The Account Information page appears. 4. To update your lost password questions select the Change Password QAs tab. By selecting questions and submitting your answers to these questions, you will be able to reset your password in the event that you forget your password. Version 3, Last revised March 2016 Green underlined text designates new information or changes Page 2 of 9

3 Use the three dropdowns to select your questions and then enter the answers to your selected questions. Answers to these questions should be kept as secure as your password. You must answer all the questions before you can submit the form. Select the Submit button. Version 3, Last revised March 2016 Green underlined text designates new information or changes Page 3 of 9

4 5. On the Account Information tab, you may edit any field in the Mailing Address and Contact Information sections except for your full name. Version 3, Last revised March 2016 Green underlined text designates new information or changes Page 4 of 9

5 6. If you are overseas and entering an APO address, input APO in the City field. Then, select the dropdown arrow in the State field and choose AP, AE or AA. 7. If you are entering a phone number outside the United States or Canada, include the civilian country code with the number. 8. If you are entering a DSN number, include all the numbers needed to call from the United States. Version 3, Last revised March 2016 Green underlined text designates new information or changes Page 5 of 9

6 9. To update your preferred address, first enter the new in the Alternate field. Note: AKO addresses ( s ending with the are not supported. An error message will appear when attempting to enter an address ending in us.army.mil. 10. Next, select the dropdown arrow in the Preferred field to view addresses previously entered, which will now include the address you just entered in the Alternate field. Select the address you wish to display as your preferred The address you selected appears in the Preferred field. Version 3, Last revised March 2016 Green underlined text designates new information or changes Page 6 of 9

7 12. When you have finished editing, select the Update Account Information button, located at either the top or bottom of the page, to save your changes. 13. A pop-up message appears, asking if you want to update your account information. Select OK to proceed with saving your changes, or select Cancel to undo. Version 3, Last revised March 2016 Green underlined text designates new information or changes Page 7 of 9

8 14. The Account Information confirmation screen appears, stating your account information was successfully updated. 15. You may select the Return to Account Information link to continue editing your account information, the Student Record link to view your student record information, or the Home link to return to your GoArmyEd homepage. Version 3, Last revised March 2016 Green underlined text designates new information or changes Page 8 of 9

9 16. Need more assistance? Select the View Reference Documents link in the Training Resources section of your GoArmyEd homepage OR Select the Question Mark icon located on the top of any GoArmyEd screen. Version 3, Last revised March 2016 Green underlined text designates new information or changes Page 9 of 9