Ease of Doing Business Reference Guide

Transcription

1 Ease of Doing Business Reference Guide For Producer Use Only BPD /12/2012

2 Ease of Doing Business Reference Guide TABLE OF CONTENTS About this Guide... 2 PartnerCenter Website... 3 Quotes & Illustrations...6 Application & Submission Marketing Materials Contact Information BPD

3 ABOUT THIS GUIDE Phoenix is committed to making your experience with us a positive one. This guide is designed to be a handy reference tool for placing annuity and life insurance business with Phoenix. Our goal is to receive as many In Good Order (IGO) applications as possible. IGO applications facilitate customer satisfaction, less follow-ups for both the carrier and partner and allows for prompt payment of compensation. If you require additional support, please utilize the contacts provided in this guide. BPD

4 ACCESSING THE WEBSITE We know how important it is to keep you informed with the most up-todate information. The Phoenix website serves as a tremendous resource for sales tools and information such as application and forms, product information, marketing, company information and statistics, and more. BPD

5 WEB SITE REGISTRATION INSTRUCTIONS You may access basic information without registering for access to the web site, but these steps will guide you through the registration process. This will give you full access to illustrations, applications, forms and more. 1. Go to 2. Select Quotes and then select Life Illustrations. This will prompt you to log on. 3. Click on Register now. 4. Select I am a financial representative interested with an invitation code. Enter the code SIMPLICITYUL in the box that appears below this choice. For Producer Use Only BPD /12/2012

6 BPD WEB SITE REGISTRATION INSTRUCTIONS (continued) 5. Enter your Social Security Number. Note: We ask for the Social Security Number so that we may customize your options. We transmit this number over a secure connection and we do not use it or display it on any future visits to our site. 6. The site will prompt you for a few additional pieces of information and then it will present you with your Username. Please make note of your Username as it will be displayed only one time. 7. Once you have completed the registration, you will be able to immediately access forms, illustrations and more. 8. If you have any questions about the registration process, please call us at , Option 1.

7 BPD QUOTES and ILLUSTRATIONS Accessing Life Illustrations The Phoenix web site includes a dynamic quote and illustration program which will guide you through the design of your illustration or quote. 1. Go to 2. Select Quotes and then select Life Illustrations. 3. Then, select Quote online now! 4. This will prompt you to log on. (If you do not have a Username or Password, please refer to page 4 for website registration instructions.) 5. Once you have logged on, select New Illustration from the menu choices across the top of the screen.

8 BPD QUOTES and ILLUSTRATIONS (continued) 6. Use the menus to help you navigate the choices. 7. Please note that temporarily, the illustration system may show all of the life products. Click on product and choose Simplicity. 8. If you have any questions or if you would like a walk through of the illustration system, please don t hesitate to call our sales desk at , option 1.

9 BPD QUOTES and ILLUSTRATIONS (continued) Accessing Annuity Quotes 1. Go to 2. Select Quotes and then select Indexed GMWB 3. Then select Quote online now!

10 BPD QUOTES and ILLUSTRATIONS (continued) 4. Use the menus to help you navigate the choices. 5. If you have any questions or if you would like a walk through of the illustration system, please don t hesitate to call our sales desk at , option 1.

11 BPD APPLICATION & SUBMISSION Accessing the Application Center The Phoenix web site includes a dynamic application and forms center from which you can download all required forms by state and product.

12 BPD APPLICATION & SUBMISSION (continued) In the application center, select the states of contract signing and owner and annuitant/insured residence, as well as the product type and name. First, identify and select the forms needed for application. Required forms for standard new contract application will already be selected exchanges require additional forms to be selected. Then, choose to open all selected forms as a single pdf and print, or to an address as needed.

13 BPD ANNUITY APPLICATION COMPLETION and SUBMISSION Application Completion Complete the Phoenix annuity application, disclosures, and any state required forms. The required annuity product application is determined by the state in which the owner signs the application, The producer is required to be licensed in the owner signed at state only. Common not-in-good-order (NIGO) issues: Missing signatures Capacity of signature must be identified when applicable A physical street address is required (P.O. Box is not acceptable as the only mailing address) Incomplete beneficiary information Missing date of birth Incomplete replacement questions Missing proper forms Missing data such as: o Line of Business IRA, Roth, 1035 Exchange o Benefit Selection/Rider Option (as applicable) o Asset Allocation Submitting IMO and contact not clear/missing cover sheet Producer contracting delays related to due diligence Suitability Completion Application Submission The Phoenix Suitability Form must be completed and submitted for all application submissions. Other company suitability forms will not be accepted. If the form is not completed, the annuity will not be issued. If the producer does not recommend the sale, the annuity will not be issued. If the source of the premium is a mortgage, reverse mortgage, or a home equity line of credit, the annuity will not be issued Mail: Phoenix Annuity Mail Operations PO Box 8027 Boston, MA Express Mail: Phoenix Annuity Mail Operations 30 Dan Road, Suite 8027 Canton, MA Fax: Contract Delivery The policy package will be mailed directly to the producer.

14 BPD LIFE APPLICATION COMPLETION and SUBMISSION Simplicity Indexed UL Application Completion Complete the Phoenix life application, authorizations, disclosures, and any state required forms. The required life product application is determined by the state in which the owner is signs the application, The producer is required to be licensed in the owner signed at state only. Required along with application and forms submission: Completed HIPAA Form Initial Premium and Temporary Insurance Agreement OR Void Check and authorization to draft Note: These must be submitted in order for case setup to begin. Common not-in-good-order (NIGO) issues: Missing full illustrations and data page Missing signatures Capacity of signature must be identified when applicable A physical street address is required (P.O. Box is not acceptable as the only mailing address) Incomplete replacement questions Missing proper forms Submitting IMO and contact not clear/missing cover sheet Producer contracting delays related to due diligence Application Submission Mail: Phoenix Life Mail Operations PO Box 8027 Boston, MA Express Mail: Phoenix Life Mail Operations 30 Dan Road, Suite 8027 Canton, MA Fax: pnx.newbusiness@phoenixwm.com Contract Delivery The policy package will be mailed directly to the owner.

15 BPD MARKETING MATERIALS The Marketing section of the Phoenix Partner Center contains a complete catalogue of electronic marketing materials that can be downloaded or printed. -

16 BPD CONTACT INFORMATION PHOENIX SALES SUPPORT Phone: (888) option 1 Fax: (860) PHOENIX PRODUCER CONTRACTING contracts@phoenixwm.com Phone: (800) option 3 Fax: (816) PHOENIX - ANNUITY NEW BUSINESS annuity.newbusiness@phoenixwm.com Phone: (800) option 2 Fax: (816) PHOENIX - LIFE NEW BUSINESS pnx.newbusiness@phoenixwm.com Phone: (800) option 2 Fax: (816) PHOENIX - COMPENSATION distribution.administration@phoenixwm.com Phone: (800) option 4 Fax: (816) PHOENIX CUSTOMER SERVICE (POST ISSUE SUPPORT) Phone: (800) option 5 Life Insurance and Annuities issued by PHL Variable Insurance Company (PHLVIC), Hartford, Connecticut and Phoenix Life Insurance Company, East Greenbush, New York. PHLVIC is not authorized to conduct business in Maine and New York. Members of The Phoenix Companies, Inc.