AppVantage User Guide

Transcription

1 AppVantage User Guide WFG s Electronic Life Insurance Application Solution WRL Freedom Equity Index Universal Life Created by WFG Training April, 2008

2 Welcome: Imagine sitting at your client s kitchen table with your laptop and gathering financial information. Then, after reviewing the data, you recommend a life insurance product that will replace income in the event of your client s premature death saving the family from financial ruin. With your client s help you complete the Life Insurance Application on your laptop. Your client signs the application with your signature pad and you send the application off to the provider with the click of the Submit button and the best part is you never left the kitchen table. With WFG s AppVantage, this paperless process has become reality. All you need is a Laptop, Adobe 8.0, Air Card, and Signature Pad (you can download drivers from WFG Solutions webpage) and this dream will be a reality anywhere you have cell phone coverage.* Just complete the required fields with the necessary information and you are done. The application is virtually error proof, because if you do not complete the application in its entirety it will not allow you send it. WFG is proud to present AppVantage for WRL s Equity Indexed Universal Life product in this the first phase of its paperless application process. AppVantage is easy to use and this guide will walk you through the simple process. Fast. Straight-forward. Accurate. Welcome to the new way of doing business. * Please note that the AppVantage system is not compatible with Mac computers at this time. 2

3 AppVantage is an important component of WFG Solutions. There are two ways to access it. A link resides in the upper right-hand corner of the WFG online Home Page. Click on the WFG Solutions link shown below to enter the system: OR follow the pull-down menus under the Selling & Building tab. 3

4 The first screen you see when you logon is the Status of Business report (1). This screen shows you all of the applications you have created and their status. You can search and organize them according to different fields for ease of use by clicking on the gray tabs (2). Once you select a specific sort option, that will remain in place until you select another option. To work with an existing application, highlight the client / application and click the edit button (3). The program automatically saves any applications you are working on when you advance to the next page To create a new application, click on the New Application tab (4) across the top of the page. 4

5 The electronic application process functions as a wizard, prompting you to enter all the information needed. Every field with a red asterisk must be completed. Many fields have pull-down menus with the available choices. In the screen shot below, the state must first be entered, so that the program can pull up the products available in that state. Once you select a state, the program provides you the available options and you can populate the additional fields. Then click the Next button in the lower right-hand corner. 5

6 The program automatically checks the validity of your licenses and appointments. If you are not licensed in the Solicitation State you will receive the following message: 6

7 If you are licensed and appointed in the Solicitation State you will be allowed to proceed to the next screen. You may now begin entering the data for your client. Please complete all required fields noted by an asterisk. Pull-down menus give you a choice of possible responses. If there is a Yes or No drop down selection, that may bring up additional fields you must complete. Boxes that are pre-checked and are shaded gray indicate default choices. In the screen shot below, No lapse Guarantee Option and Terminal Illness Rider are checked because they automatically come with every policy for the product you have selected. The unchecked boxes represent available optional benefits. 7

8 Be sure to select the correct ownership of the policy. Ownership by a Trust or Corporation will require additional documents which you can attach later in the application process. If the policy applied for will be a 1035 exchange, select yes and an additional line will appear. Enter the correct amount. Additional information will be needed later. Once you are finished entering all the information on the page, use the navigation arrows at the bottom right-hand corner to move to the next page and continue entering information. 8

9 If you try to advance to the next page without completing the information sometimes the program will not permit you to do so. In those cases, you must fill in all the required fields (highlighted in red) before you move on. In other cases, the information is of a different nature and the program will allow you the option to navigate away, but will prompt you with a warning. 9

10 Depending on the purpose of the insurance and other factors, you may need to enter complete financial information as illustrated on the following screen shot. 10

11 Non-US Birth or Citizenship On the Primary Insured information page, select the correct Birth Country and Citizenship from the pull-down menu. If the citizenship is not the United States, another field opens for Visa information. 11

12 Fields which require dates give you the option of entering the date directly or selecting it from a pop-up calendar. Be sure to enter the proper year. For fields which require a yes or no answer, if you select an answer that requires more detail, the screen expands to show additional required fields. These fields are hidden until needed for ease of navigation. You can add additional fields by clicking on the green Add button. 12

13 When entering a phone number, enter the digits without the dashes. The program will supply them. Yes responses will yield prompts for further detail. If proposed insured has no income, enter 0 in all related fields and choose Other option. 13

14 Medical History For the medical history, the page begins with just the questions and the yes or no answer options. If you give an answer that requires further information, the screen again expands with additional fields to prompt you, as below. (Change in location on page). These fields have character limitations. Abbreviate if necessary. Adequate space is available via the Agent Comment section (see page 25). 14

15 Fields without the red asterisk are not required. Still, it is highly recommended that you enter the information if it is available. All of the information you send helps the underwriter properly assess and issue the policy. As with previous screens, the hazardous activities questionnaire page begins with just the questions and the yes or no answer options. If you give an answer that requires further information, the screen again expands with additional fields to prompt you. 15

16 On the Beneficiary Questionnaire, you can add additional beneficiaries by clicking the green Add button. You must also indicate whether the death benefit proceeds are to be shared equally among beneficiaries or not. If not, and you have more than one beneficiary, you must enter the percentage to be dispersed to each beneficiary. 16

17 The client has multiple options for payment of premiums. Cash with Application is if you are requesting the carrier to draft the initial premium upon receipt of the application. Scheduled Premiums is for when the client will make regularly scheduled payments, either through direct billing or electronic funds draft Exchange allows the client the option of transferring the funds in a lump sum in the case of a policy replacement. Check all the boxes that apply. Then fill out the boxes accordingly. NOTE: Once the Cash with Application option is selected and the application is submitted, WRL will deduct the premium from the client s account that same night. 17

18 Enter in the appropriate information in the new boxes that appear. Make sure to also choose the appropriate mode and day of the period. Account Owner field should be identical to the name as printed on the check. Likewise, if it is a Commercial account, the name must be the business name as printed on the check. You must enter a valid routing number from the client s bank account. It is also critical that you enter the Account Number correctly. 18

19 When you enter the banking information the Routing Number will be verified automatically, and the Bank Name will automatically populate. Make sure to verify with the client that the bank name is correct before proceeding. You can only change the bank name by changing the routing number. If you indicated at the beginning that the policy applied for would be a 1035 exchange, you will need to enter on the payment screen information about the policy from which the money is coming. Select yes or no to the question indicated below. 19

20 Selecting yes, that the primary insured is the same on both policies, will bring up additional fields that need to be completed. If funds for the 1035 exchange are coming from more than one policy, click on the Add button in the bottom right corner to add additional policies. When you are finished entering all the information, proceed to the next page. 20

21 On the Fund Allocation screen, choose the appropriate fund allocation. Make sure the percentages add up to 100%. On the Agent Report screen, answer all the Agent questions appropriately. If additional boxes appear, fill them out accordingly. 21

22 In the Agent Relationship With Insured field, make sure to enter the amount of time you have known the Proposed Insured, including a number and a mode (days, weeks, months, years). Indicate whether you have ordered Medical Requirements and identify which WRL approved para-med company you used. The Agent Comment section is available to provide additional details to any questions answered Yes within the application. This space may also be used to provide any information normally included in a cover letter. 22

23 Attach additional Documents: If you have additional documents to attach to the application, first check the yes button and then click on the Attach icon. You will be shown a screen that lets you browse your file directory to select the appropriate documents. 2 1 Click on Browse and select the document you want to attach. Then click Upload. The file attachments must be PDF or TIF files only, no larger than 2 MB. 23

24 Once all the information is entered, you will receive a prompt to verify, or double-check, the application for errors or omitted information. Click on the green check mark labeled Validate above the red text. If there are errors, the program will identify them to you. There is a list of errors, and the navigation bar on the left highlights in red the section where the error occurred. Click on that section in the left-hand navigation bar, and the program will take you to that page. 24

25 Once on that page, the errors are listed again. Scroll down through that page and correct the errors, then click the green Validate checkmark again. If there are no more errors, the program will indicate that the application is ready for submission. 25

26 CAPTURE SIGNATURES: At this point, make sure your electronic signature pad is connected to and recognized by your computer. If you do not have a signature pad, you will need to print out the documents and have the client sign the papers. Click the yellow Submit arrow above the red text. Once you click submit and choose a document from the Carrier Documents List, the popup box shown below will appear. If you have an electronic signature pad, click Electronic Signature. If you have opted to do a paper application, click Wet Signature, skip the next few pages, and follow the instructions beginning on page 32. The new window will begin the signature process. The program will go through the entire application once for each person who needs to sign. It is strongly recommended that you do not skip around. Gather ALL the signatures from one person before moving on to the next person. The Signer box indicates who is to sign. The Document field contains a list of all the documents that the indicated Signer must sign. 26

27 Indicates who is to sign. Click the pulldown arrow to select the signer. When there is a Juvenile insured, a parent or guardian must enter their name in the Entity Name box above and then Apply Signature. 27

28 Red markers indicate where signatures are required. The blue field on the application indicates where the next signature will be applied. When you are ready to sign, click on the green button in the lower left hand corner reading Apply Signature. A signature pop-up box will appear. When the indicated person signs on the signature pad, the signature will appear in the box. If the signature is correct, click OK. 28

29 A valid electronic signature now exists in the application, indicated by a green font and the check mark as shown below. Navigate to the next required signature by clicking the next button. The program will take you through each required signature for each signer. 29

30 At each new signature, all signers must read the acknowledgement document prior to signing. Each document is signed independently. 30

31 When you have finished signing the first Document, the program will notify you. Click OK to clear the message and move to the next document. You can tell that signatures and forms are completed when they appear in green lettering. When the first Signer has signed for all the required fields, the program will notify you. Click OK and then select another Signer from the Signer pull-down menu. Continue signing until all Signers have signed all required Documents in all Select a Signature to Apply fields. 31

32 When all the signatures are finished, click the Submit button. NOTICE: If you EDIT the application before submitting, the entire signature process will have to be repeated. If you have opted to do a paper application, click Wet Signature. An additional window will open, showing all the documents in the file. Selecting each document will open a PDF of the application which resembles the paper application. If you don t have a signature pad, you must click Wet Signature. You will then be able to print each PDF and have the client sign all the printed pages in all the required places. The completed application is then submitted through the mail as you would any other paper application. 32

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34 CONGRATULATIONS! After clicking Submit, you will be taken back to the Status of Business screen, showing that your application has been submitted. Now go find another client and do it all over again! 34

35 Frequently Asked Questions 1. What am I required to leave behind with the client? In order to be compliant with applicable laws, rules and/or regulations, certain terms, conditions and disclosures, client forms and notices are required to be left with the client upon completion of a life insurance application. A client forms CD will be provided in all sales kits to fulfill this requirement. A form booklet may be used in place of that CD should the client request paper copies. These can be ordered from the WFG Distribution site. 2. What number do I call if I need help with or have questions about the e-app or about downloading the drivers? Call This is the number for WFG Agent Services. They are available from 9:00-6:00 Eastern time (M-F). Regardless of the nature of your question, this is the number to call. 3. When initially logging in, can you input the information and hit Enter? No, you must hit Submit Agent ID. 4. How can you change the size of the screen so that it isn't necessary to scroll back and forth? From your desktop, right click and select "Properties." This will take you to a screen called "Display Properties." The default tab showing will be "Settings." About halfway down the screen, you will see an area marked "Screen Resolution." Use the bar to drag the size of the screen until you get what you want. You can get an idea of the shape/size from looking at the picture of the monitor above. You will need to apply your chosen setting, and then select "OK." 5. Why do you have to manually adjust the screen from left to right in order to see the full picture? Check your computer display options. 6. Does every field need to be completed? Every field with a red asterisk is required information and must be completed. 7. What happens if you omit information? You will be prompted to complete any required information. 8. Why is there a checkbox for the statement defining HIV test results handling? By checking the box, the proposed insured is able to define the address to which HIV test results should be sent. 9. When completing Owner information, what goes in the Entity box? This box is used only if the Owner is a corporation or trust. 35

36 10. In the Payment Details section, should I choose both Cash with Application and Scheduled Premium? Absolutely! Cash with Application allows the initial premium to be drafted, thus providing the insured with conditional receipt and an immediate initiation of the policy and advance processes. 11. What happens if I try to edit an application after it has been electronically signed? Stop and think before you do this! The electronic signatures will be erased and the signature process will have to be repeated. 12. Why does the agent sign everything first? Does it have to be that way? It does not have to be that way. In the drop-down box marked Signer, the agent may select any of the signers in any order. It is recommended that you have each person sign all the documents before moving to the next person for their signatures. 13. If you forget to sign a document and hit Next, what happens? A prompt will appear to inform the agent that a document is in need of a signature. 14. When there is a juvenile, who signs in the "Entity" box? The entity must be either the parent or guardian of the juvenile. The name must be entered in the "Entity" box exactly as it will be signed. 15. When/where does the agent record comments? At present, the Agent Comment page is located at the end of the application process. 16. What is the signature process for a juvenile AIR? The parent/guardian s name must be typed into the Entity box. That person must then provide the signature(s). 17. How does the agent change ownership from a Trust or Corporation to a Person? The agent must return to the Policy Configuration screen in order to change the identity to Person. 18. Is there a spell check program available for the application? Some spelling errors were noted. No, unfortunately, there is no spell check program. 19. If a client selects a quarterly payment plan, is it necessary to take the quarterly amount as the initial premium? Yes. In order for the agent to get the advance, the initial premium must be in the amount of the intended modal payment monthly, quarterly, semi-annual, or annual. The entire premium must be received before the contract can be issued. If monthly direct is selected, there will be no advance. 36

37 20. If you omit information in the application process, will the system let you know this? Yes, you will not be allowed to proceed to the next screen without completing all required information. You will be prompted with red text (and, often, a red box) for the missing information. 21. If there is a split agent situation, do both agents have to be present to sign? No, only the agent of record is required. 22. Does internet connection impact the speed of processing the application? Yes, as does the need for either cell phone service or plug-in dial-up connection. 23. If you don't like your electronic signature, can you change it? Yes, select "Clear." Your initial signature will go away and you can try again. 24. Why can't you apply one signature to all of the forms that need signing? Legally, we must remind clients to review each document before signing. Therefore, each form needs to be individually signed. 25. What's the timeline for adding the rest of the products? We anticipate that additional products will be added by the end of the year. The process is delayed because we are required by CSO2 to change all of our forms. Some products will be easier to add (e.g. Term), but be assured that we want to get VUL added as much as you do. 26. Can I save an application as a PDF? This is strongly discouraged for security reasons. It is suggested that you print a copy of the application for your records. Ninety days after final resolution, the system will purge the electronic file. Upon issue of the policy, the client will receive a copy of the application and contract. 27. What happens if my computer crashes or I lose internet connection during the process of taking an application? All information on a page is saved when you hit "Next." If you are at the beginning or the middle of a page and lose connection, you will lose the information on that page. 28. What happens if the payor is neither the owner nor the insured? In this instance, you will be required to pick either the owner or the insured in order to move forward. Until this issue is resolved, please explain the situation in the Agent Comment section of the app. 29. Can the application process work without being connected to the internet? No, you must have internet access in order to complete the electronic application. 37

38 30. Why can t I apply signatures within the application form? If your application is still in DRAFT mode, you will not be able to apply signatures until you Validate and Submit. Then you will be taken to the next section within the process to apply the signatures. 31. Why is my E- Signature Pad not functioning? Verify that you have downloaded epad II device drivers from WFG Solutions - FAQ link. Verify that the Signature pad is functioning within Windows first. Look under Programs \ CIC esignature Tools\ esignature Test Utility\ click "Test Signature" button and sign to verify it is working. Next, verify if a pop-up within Internet Explorer is prompting to Install Active X for the recently installed Signature pad software. Allow your computer to install Active X if it is prompting you to do so. You may need to exit out of Internet Explorer and reopen to apply the Add-On software driver within IE. 32. How do I sign the apps? Once the app is drafted, look for the "print/sign" button at top to bring up the documents to apply signature to each form. 33. Why am I unable to submit Apps even after signed? Pull up application that is awaiting signatures and toggle through to verify everything is actually signed. Within this same page, if everything is correctly signed, you should find a green "Submit" button below the green "Previous" & "Next" buttons. Click on the green "Submit" button here to actually submit the application. 34. Why did I lose all my signatures? If you EDIT the application before submitting, the entire signature process will have to be repeated. 35. Why am I unable to view any existing saved applications Clear out your Temporary Internet Files. Log out and back into WFG-Online and go to the URL to login to AppVantage to see if saved applications show again. 38