Siemens Industry Online Support. Introduction to SIOS
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1 Siemens Industry Online Support Introduction to SIOS
2 Service & Support Portal NEW, Experience the possibilities of - The new Search and Filter Functions - The personal area: My Support - The support-request area - My Products Life Cycle - The CAx download manager - Notifications - Handling Documentation - The personal mailbox - The forum
3 Workshop 1: Before we start, if you re not registered yet, do it now 1. Go to 2. Click on Register 3. All data with * are mandatory fields Handson
4 Register 4. Check mysupport Documentation for your personal documentation 5. Check download of export restricted software to be available to download restricted software 6. Click GO
5 Register 6. Check the acceptance case and click GO
6 Service & Support Portal Experience the possibilities of - The topics view - The new Search and Filter Functions - The personal area: My Support - The support-request area - My Products Life Cycle - The CAx download manager - Notifications - Handling Documentation - The personal mailbox - The forum
7 The Topics : All you want to know in one overview 1 3. Click TIA Portal 2
8 The Topics : All you want to know in one overview
9 Service & Support Portal Experience the possibilities of - The new Search and Filter Functions - The personal area: My Support - The support-request area - My Products Life Cycle - The CAx download manager - Notifications - Handling Documentation - The personal mailbox - The forum
10 SIOS : Search in product support Click on the Home label and select Product Support
11 Search in the product support : (1) via Product Number 4 6 5
12 Search in the product support : (1) via Product Number Number of documents indicated
13 Search in the product support : (2) via Search Text 1. Clear product (red cross) and enter search string Position 2. Enter search string Position 3. Select the most recent document
14 Service & Support Portal NEW, Experience the possibilities of - The new Search and Filter Functions - The personal area: My Support - The support-request area - The CAx download manager - Notifications - Handling Documentation - The personal mailbox - The forum
15 My Support Organize your Navigation Menu: Filters 1. Select mysupport 2. Select Drop-down symbol and create folder HW-Update 3. Tree view of filters.
16 My Support Filter 1. Go back to product support 2. Select standard CPUs of the S Enter filter Firmware and select entry type Download 4. Save filter
17 My Support Filter 5. Enter Filter name FW-Update Select HW_Updates 7. Check notification 8. Save filter
18 My Support Filter - Result Result in mysupport In the Set options you can define how and when you will be notified Select individual notification
19 My Support Filter Use your saved filter 1. Load filter 2. Select the saved filter 3. Load filter
20 My Support Favorites Organize your Favorites 1. Create folder myprojets under My favorites 2. Do the same for myfaq mymanuals mydownloads
21 My Support Tags Create your Tags 1. Use the saved filter FW-Update Select the first Firmware Updates for a CPU e.g.1214c and 1212C 3. Click the drop down menu Actions
22 My Support Tags Create your Tags 4. Save to folder myprojects 5. Select the Enable notification flag 6. Enter a new Tag Name In this example enter 2 tags separated with comma : Project1234, FW_ OK
23 My Support Tags Add FAQ to your tag 1. Keep the Product tree item of previous exercise: 2. Enter the filter Communication Modbus 3. Select the FAQ type 4. Check the first FAQ 5. Click on Actions and select Add to mysupport favorites
24 My Support Tags Add FAQ to your tag 1. Select myfaq 2. Optional: Selection of the flag Notification 3. Select the tag Project OK
25 My Support Tags Result 1. Select My tags on Product Support page 2. Selection of Project Result : All items of product support related to your project Affected tags
26 Service & Support Portal NEW, Experience the possibilities of - The new Search and Filter Functions - The personal area: My Support - The support-request area - My Products Life Cycle - The Cax download Manager - Notifications - Handling Documentation - The personal mailbox - The forum
27 My Support Requests Manage your Support Inquiries View all your Support Requests Create a new Support Request
28 My Support Requests Organize your Requests 1. Click on arrow icon 2. Select New folder 3. Organize your requests
29 My Support Requests Create new Request (1) 1. Create new request 2. Enter product name
30 My Support Requests Create new Request (2) 3. Select product from list 4. Next 3.1. In case of problem with license key check this box. Don t forget to add a copy the COL (certificate of license)
31 My Support Requests Create new Request (3) 5. Select use case 6. Next
32 My Support Requests Create new Request (4) 7. Find out if a solution is already available 8. When this proposal didn t give any answers click Next
33 My Support Requests Create new Request (5) 9. Describe your problem. Eventually add attachments. 10. When all fields are filled out click Next
34 My Support Requests Create new Request (6) 11. Verify/Enter your contact data. 12. Next
35 My Support Requests Create new Request (7) 13. Verify your data. 14. Send
36 Service & Support Portal NEW, Experience the possibilities of - The new Search and Filter Functions - The personal area: My Support - The support-request area - My Products Life Cycle - The Cax download Manager - Notifications - Handling Documentation - The personal mailbox - The forum
37 My Support My Products Manage your Products 1. Create folder Nimbus2000 under My Products
38 My Support My Products 2. Add product(s)
39 My Support My Products 3. Add product(s)
40 My Support My Products 4. View LifeCycle Summary of product list
41 My Support My Products
42 My Support My Products 5. If you want to know what s the life cycle status of each individual product, click here
43 My Support My Products 6. Select Search product to view product list 7. Select Milestone to view products that are affected by that lifecycle status.
44 My Support My Products Extend product list 1. Create new product list under Nimbus2000
45 My Support My Products add PLCs 2. Add product(s)
46 My Support My Products use PLCs list 3. Use selection in Product Support 4. Select technical data
47 My Support My Products Compare products! 6. Select Search product to view product list 7. Select Compare technical data
48 My Support My Products Compare result Blue lines are different White lines are identical data
49 Service & Support Portal NEW, Experience the possibilities of - The new Search and Filter Functions - The personal area: My Support - The support-request area - My Products Life Cycle - The CAx download manager - Notifications - Handling Documentation - The personal mailbox - The forum
50 mysupport CAx Manager Create request for CAx-engineering 1. Open product list dialogue 2a. Open csv/text list with product numbers (MLFB) 2b. Enter list of product numbers (MLFB) 3. OK
51 mysupport CAx Manager Create CAx Request 4. Check all products you need 5. Continue
52 mysupport CAx Manager Create CAx Request 6. Check all CAx elements you need 7. Continue
53 mysupport CAx Manager Create CAx Request 8. Check all CAx languages you need 9. Continue
54 mysupport CAx Manager Create CAx Request 10. Enter name for your CAx request 11. Create CAx download 12. To CAx download manager
55 mysupport CAx Manager Manage CAx Requests 12. Your CAx request is in progress 13. When finished, you get an with notification. On mysupport you can now download your CAx Data
56 Service & Support Portal NEW, Experience the possibilities of - The new Search and Filter Functions - The personal area: My Support - The support-request area - The CAx download manager - Notifications - Handling Documentation - The personal mailbox - The forum
57 mysupport Notifications Global Settings 1. In mysupport select Filter > Product Support 2. Select Set options 3. Select how you want to receive the notifications 4. Select when/how often you want to receive the notifications 5a. All notifications are sent in one mail/message. Individual settings for subfolders in the filter tree are not possible 5b. Each notifications is sent as one individual mail/message. Other individual settings for subfolders in the filter tree are possible
58 mysupport Notifications Filter : individual folder settings 1. In mysupport select Filter > Product Support > Subfolder HW-Update 2. Select Set options 3. Setting for the selected folder 4. Summarize is selectable if Global settings is not Summarize
59 mysupport Notifications Favorites : Folder settings 1. In mysupport select Favorites > myprojects 2. Select Set options 3. Notifications on Favorites are always immediate
60 Service & Support Portal NEW, Experience the possibilities of - The new Search and Filter Functions - The personal area: My Support - The support-request area - My Products Life Cycle - The CAx download manager - Notifications - Handling Documentation - The personal mailbox - The forum--
61 mysupport Documentation Personal library 1. In mysupport select Documentation > Personal library 2. Select Configure -> Configuration dialogue opens 3. Create folder Nimbus Select optionally other languages for documentation
62 mysupport Documentation Personal library 5. Configure Settings for update settings 6. Create more chapters in the document Nimbus2000
63 mysupport Documentation Add Manual chapters to your library 1. Go to product support and use your saved filter FW-Update 1200 Delete the seach term and entry type 2. Select type Manual 3. In Select manual type fully configurable 4. Select S system manual 5. Open Actions drop down menu 6. Select Add to mysupport documentation
64 mysupport Documentation Add Manual chapters to your library 7. Optionally enter new title 8.Select folder Personal library 10. Go to mysupport And select Configure
65 mysupport Documentation Add Manual chapters to your library 11. Drag&drop chapters Technical specifications to the CPU chapter of the Nimbus2000 (or use Copy Paste on the drop-down-icons) 11. Drag&drop chapters Digital inputs and outputs to the Input and Output moduls chapter of the Nimbus2000 (or use Copy Paste on the drop-down-icons)
66 mysupport Documentation make PDF document 1. Select your document Nimbus Select Create export 3. Select format 4. Select language of document 5. Select template language 6. OK
67 mysupport Documentation get PDF document 1. Select My productions 2. Download
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