CONTENTS. Page 3 CEOP: Keeping your child safe online A checklist for parents and carers

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2 CONTENTS Page 3 CEOP: Keeping your child safe online A checklist for parents and carers 4 60 Texting Slangs of Teens Parents Should Know 5 CEOP: Risks children face online: Accessing inappropriate websites 6 K9 Web Protection 7 CEOP: Risks children face online: Cyberbullying 8 Cyberbullying Key safety advice 9 11 CEOP: Risks children face online: Online grooming Suggested Facebook Privacy Settings 23 How today s technology can be used 24 When and how to contact the Service Provider Page 2 of 24

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4 60 Texting Slangs of Teens Parents Should Know Are you trying to decode your teen's slang or decipher the text messaging abbreviations you often see? Teens are clever at keeping their private life hidden from their parents and it can be difficult to get information. They are the best at using slang and abbreviations while texting friends in secret code. It's easy for them to get ahead of the game, but they may not realise you can get your hands on some good reference material that can give you a look into what's inside their "technical" lingo. There are hundreds of them, for more details please visit or ASL = Age, Sex, Location 2. ASLP = Age, Sex, Location, Picture 3. BF = Boyfriend 4. BOM = Bitch of Mine 5. BRB = Be Right Back 6. CD9 = Parents Are Around 7. GF = Girlfriend 8. GNOC = Get Naked on Cam 9. G2G = Got to Go 10. HSWM = Have Sex with Me 11. IDK = I Don't Know 12. KMA = Kiss my A** 13. (L)MIL = (Let's) Meet in Real Life 14. MOS = Mom Over Shoulder 15. N/S = No Sh** 16. NIFOC = Naked In Front of Computer 17. NMJC = Nothin' Much, Just Chillin' 18. NMU = Not Much, You? 19. NOOB = code for saying someone doesn't know much about something 20. P911 = Parent Emergency 21. PIR = Parent in Room 22. POS = Parent Over Shoulder or piece of sh** 23. PRON = Porn 24. PRW = Parents Are Watching 25. SR2 = Send to Receive (photos) 26. STFU = Shut the F*** Up 27. TDTM = Talk Dirty to Me 28. Warez - Pirated Software 29. W/E = Whatever 30. ZZZ = Sleeping, Bored, Tired = Oral Sex = One to one = Elite = I love you = I hate you 36. 2c4u = Too cool for you 37. 2h2h = Too hot to handle = Marijuana = I love you = Parent has left 41. A3 = Anyplace, anywhere, anytime 42. Addy or ADR = Address 43. AH = At home 44. Banana = Penis 45. GYPO = Get your pants off 46. IMEZRU = I am easy, are you? 47. KFY or K4Y = Kiss for you? 48. Kitty = Vagina 49. KPC = Keeping parents clueless 50. MorF = Male of Female 51. LMIRL = Let s meet in real life 52. MOOS = Member of the opposite sex 53. MOS = Mum over shoulder 54. NALOPKT = Not a lot of people know that 55. NIFOC = Nude in front of the computer 56. NMU = Not much, you? 57. RU/18 = Are you over 18? 58. WYCM = Will you call me? 59. YOLO = You only live once 60. MPFB = My personal f*** buddy Page 4 of 24

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6 K9 Web Protection A wide open Internet is unsafe for children. Pornography and other adult content are available with ease to curious young minds, and often appear without any explicit action on the part of the child. Social media web sites can impose uncomfortable or offensive interactions with others pretending to be friends. K9 Web Protection is a FREE Internet filtering and parental control software for the home. K9 puts YOU in control of the Internet so you can protect your kids. It will work on any recent version of Microsoft Windows or Apple MAC. There is also a browser app available for Android, iphone, ipod Touch or ipad. K9 Features to protect your children: Web site blocking by category, including pornography, illegal drugs, personals/dating, violence/hate/racism Easy pre-set levels to choose from depending on the age of your children Safe Search enabled on all search engines to show cleaner search results Time restrictions, including Night Guard(tm), to disallow internet access during designated times Custom always allow and always block lists for your personal preferences Ability to override a block with the parent password Tamper resistant for more savvy kids Reports showing activity to categories of web sites Real-time categorization of new web sites Compatible with Windows or Mac machines In addition to filtering the categories or sites you choose, K9 also offers: Real-time malware protection Blue Coat Web Filter helps identify and block illegal or undesirable content in real time, including malware-infected sites. You also benefit from the Web Pulse cloud service, a growing community of more than 62 million users who provide more than six billion real-time Web content ratings per day. Automatic content ratings New Web sites and pages are created every minute, and no one person can possibly rate or categorize all of them. To ensure protection against new or previously unrated Web sites, Blue Coat s patent-pending Dynamic Real-Time Rating (DRTR) technology automatically determines the category of an unrated Web page, and allows or blocks it according to your specifications. Continuous protection that won t slow down your computer Caching is the method your Web browser uses to save frequently used data, which increases efficiency by reducing the amount of information requested over the Internet. K9 uses Blue Coat s unique caching technology, so your Internet experience is always as fast as possible. Page 6 of 24

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8 Cyber-Bullying Key Safety Advice For Children & Young People 1. Always respect others be careful what you say online and what images you send. 2. Think before you send whatever you send can be made public very quickly and could stay online forever. 3. Treat your password like your toothbrush - keep it to yourself. Only give your mobile number or personal website address to trusted friends. 4. Block the bully learn how to block or report someone who is behaving badly. 5. Don t retaliate or reply! 6. Save the evidence learn how to keep records of offending messages, pictures or online conversations. 7. Make sure you tell: an adult you trust, or call a helpline like Child Line on in confidence; the provider of the service; check the service provider s website to see where to report incidents; your school your form tutor or your Head of Year can help you. Finally, don t just stand there if you see cyber-bullying going on, support the victim and report the bullying. How would you feel if no one stood up for you? Key Safety Advice For Parents & Carers 1. Be aware, your child may as likely cyber-bully as be a target of cyber-bullying. Be alert to your child seeming upset after using the internet or their mobile phone. This might involve subtle comments or changes in relationships with friends. They might be unwilling to talk or be secretive about their online activities and mobile phone use. 2. Talk with your children and understand the ways in which they are using the internet and their mobile phone. See the seven key messages for children (above) to get you started. 3. Use the tools on the service and turn on in-built internet safety features. North Walsham High School can offer parents free computer monitoring software. 4. Remind your child not to retaliate. 5. Keep the evidence of offending s, text messages or online conversations. 6. Report cyber-bullying: Contact your child s school if it involves another student, so that they can take appropriate action. Contact the service provider. If the cyber-bullying is a potential criminal offence, you should consider contacting the police Page 8 of 24

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12 Suggested Facebook Privacy Settings Copyright Linda Garratt and Hilden Oaks School Published under a Creative Commons Attribution/Share-alike license, see This document is updated at regular intervals as facebook changes their settings. For the most recent version, please visit Disclaimer: Facebook changes and updates its privacy system on an on-going basis. Neither the author, the school nor any of its employees accepts any liability or warranty, express or implied, for the advice given in this document. It is your sole responsibility to ensure that your privacy settings are appropriate and up-to-date. Original document: Update for facebook Places: Update for changes to tagging privacy Update for general changes to privacy settings Update for timeline Further updates for timeline Updates for changes to privacy settings Updates for changes Page 12 of 24

13 Suggested Facebook Privacy Settings It can be very hard to work out which Privacy Settings are best for you. What is recommended to keep you safe? Employers and colleges are routinely checking social networking sites, so it is vital that every user of these sites actively reviews their Privacy Settings on a regular basis to ensure that their information is only shared with the intended people and that personal and professional reputations are protected. Facebook s Terms and Conditions contain some very important clauses: 1. For content that is covered by intellectual property rights, like photos and videos (IP content), you specifically give us the following permission, subject to your privacy and application settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Facebook (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it. 2. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others). 3. When you use an application, the application may ask for your permission to access your content and information as well as content and information that others have shared with you. We require applications to respect your privacy, and your agreement with that application will control how the application can use, store, and transfer that content and information. (To learn more about Platform, read our Privacy Policy and Platform Page.) 4. When you publish content or information using the Public setting, it means that you are allowing everyone, including people off of Facebook, to access and use that information, and to associate it with you (i.e., your name and profile picture). 5. We always appreciate your feedback or other suggestions about Facebook, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them). This means that unless you sort your settings out, facebook could use your pictures and information however they choose. If you don t want someone to see your pictures, personal information or innermost thoughts, don t put it on facebook in the first place. Mobile Apps The mobile apps for facebook supplied on mobile phones and tablets is very handy, but trying to find all the privacy setting details can be tricky. It is recommended that you log into facebook using a web browser to ensure you get everything covered in this guide. Location Services The great thing about facebook is being able to tell everyone about where you ve been and Location Services enable you to tell everyone exactly where you are. Please think carefully before you use it. You could well be telling the entire world that your home is empty and available from burglary or telling everyone that you are not at school or work when you should be! Even without using facebook s own location services, every photograph that you take on a mobile phone, tablet, or camera with GPS, will automatically be tagged with your location unless you explicitly turn this off. This feature does help to run down the battery quicker, so you may wish to disable it on your device for that reason alone. If these location-tagged photos are then posted on the internet, anyone then has access to your location via the photo. You may be giving away your home address, the place where your children play on their own, or showing the exact location of a valuable item without even realising. Page 13 of 24

14 Part 1: You cannot choose your family, but you can choose your facebook friends. Casual acquaintances are less likely to be careful with your information than close friends. Think carefully about who you accept as a friend on facebook. It is not a competition to see who can have the most friends! You see your colleagues every day at work; do they need to be friends on facebook too? That moment of frustration may be seen by more people than you intended. Teachers and other public figures run the risk of fake accounts being set up in their name. By friending these accounts you allow the fraudster to see things you thought were private. It s a ploy used by bullies too. If you are invited to be the friend of someone whose account could be fraudulent, send an to their work address (which is less likely to be hacked than one like gmail or yahoo) or telephone them (not text) to double check that the invitation is genuine. It could save you being embarrassed by a fraudster or mischief-maker getting access to your profile information. of are people known to your friends. Many of them will be complete strangers to you. If you use this privacy setting, you may as well use Public. Where you can choose who can see or do something to your wall or profile, you have more flexibility now. In addition to Public, of, and Only Me, you will now see Lists (family or friends who share an interest, school or university for example). Click on See all lists to get other lists created by yourself or automatically by facebook. Sometimes the setting you want isn t there (Only Me often disappears), or you wish to hide things from certain people. Click on Custom to get this window In the Custom privacy window, you could allow all your friends to see something, but hide (Don t share) things from one or more specific users or Lists if you wanted to. Using the drop down box allows you to choose different options for visibility or hiding. To be honest, if you use Only Me, the information really shouldn t be there in the first place, BUT it does stop accidents; so do it anyway! Page 14 of 24

15 Part 2: Privacy Settings Login to facebook - in the top right hand corner click on the Cog symbol to the right of the word Home and choose Privacy Settings from the drop-down menu to get the following screen. 1. Who can see my stuff? Who can see your future posts? This one s very simple; click on Edit and choose to limit what you post to your facebook friends by default. Be aware that this is easily changed by accident. When posting a status on your wall, you can change the privacy setting for that post and this changes this default setting for all future posts. Review all your posts and things your tagged in Click on Use Activity Log to go back through all your previous activity and decide, one by one, whether you wish these things to appear on your timeline or not. If the post was originally made by someone else, you cannot change the Privacy Setting, but you can choose whether or not it appears on your Timeline. Limit the audience for posts you ve shared with of or Public? This one will save a lot of time going back through past public posts. If you have tagged someone in a post or picture, the privacy of that post through their timeline is controlled by their privacy setting, not yours. This means any post or picture containing tags will be available to of your ; in other words, it is effectively Public. Use tagging with caution. Page 15 of 24

16 2. Who can look me up? These are the basic settings allowing people to find you in facebook. Who can look you up using the address or phone number you provided? Use Edi to set this to. Do you want other search engines to link to your timeline? This controls how users who are not logged into facebook can see your information, e.g. Google. Controlling your privacy is hard enough already, without letting Google broadcast your world too. Uncheck the Let other search engines box to disable it, ignoring any dire warnings of doom and gloom from doing so. If you are under the age of 18, this will be switched off by default, but it does give you the option to let facebook switch it on for you on your 18 th birthday make sure it s disabled anyway! 3. Timeline and tagging Click on Timeline and Tagging in the Column on the left to get this screen: This group of settings controls tagging and facebook places. Both of these can be great fun, but if you don t know that you ve been tagged or you are checked in to somewhere that you haven t been to, you could end up in a lot of trouble! The minimum recommended settings should be as above. It is very important that you have Review posts turned On so that you are only tagged in things you consider to be appropriate. Tag suggestions are not currently available due to law suits concerning privacy. If they become available again, I recommend that you do not allow them. Page 16 of 24

17 4. Followers Click on Followers in the Column on the left to get this screen: Followers are people who are not your friends. When they subscribe to your Timeline, they will see all Public posts and photos. To avoid accidents, it is better NOT to allow followers. 5. Apps The apps and websites you access through facebook have permission to use all sorts of information on your profile and then broadcast it. The list of Apps you have ever used can be much longer than expected, click on Apps in the column on the left to get this screen: 5a. Apps you use: Apps are a matter of preference. If you really don t use them or want to use them you can click on Edi to Turn Off platform apps on this screen. You can be in control of the Apps you use, but you do need to check each one individually as they are all different. Click on Edit for each to find out what is happening. Don t forget to make sure that the Posts on your behalf is appropriate. Do you really want all your friends to know every time you use the app? Farmville may only be irritating to them, other apps could raise questions. Notifications are purely a matter of choice how much do you want to know about what s happening in this app? There is also an option to Remove the App and all its permissions and also to Report an app that you think is inappropriate or is doing something it shouldn t. Page 17 of 24

18 5b. Apps others use: Other people use apps too. Use Edi to see the screen below. Uncheck everything and Save Changes. 5c. Instant personalisation: This controls how other selected websites can access your information. Going into this option brings up a video clip telling you how wonderful it is. Close the video! You then get this screen. Uncheck the Enable box and you ll get an Are you really sure you want to do this? box. The only thing that will lose out is facebook s advertising revenue, so Confirm and it is then switched off! 5d. Old versions of facebook for mobile: As long as you keep mobile versions of facebook updated, you should be able to keep up with latest privacy settings changes. However, it is sensible to do this just in case. Page 18 of 24

19 6. Adverts Click on Adverts in the Column on the left to get this screen: Do you find those adverts spookily pertinent to you? Did you realise that facebook accesses your account information to tailor these? Third Party Sites: Facebook says it doesn t give your information away to third parties at the moment, but they very kindly give you the option to opt out now should they change this in the future. The fact that they have this option suggests that they are thinking of doing so in the foreseeable future. Click on Edit and change this setting to No one and then Save Changes, ignoring any messages of doom and gloom from facebook for doing so. Ads & : Your information is being used to promote products to you and other people (even if they are your friends). Again this may reveal information about you that you may not wish others to know. Click on Edit and change this setting to No one and then Save Changes, ignoring any messages of doom and gloom from facebook for doing so. Page 19 of 24

20 6. Security Settings Click on Security Settings in the Column on the left to get this screen: Friend s Name Friend s Name Friend s Name Friend s Name This is where you can have some degree of control over how your account is accessed. These settings enable you to control which devices (computers, phones) are authorised to access your facebook account and how you are notified if your account is accessed from a new device. Login Approvals requires your mobile phone to be switched on this may not be convenient! Part 3: Your Timeline Profile Your profile is where facebook encourages you to enter everything about your entire life and tell the world treat it with care. With timeline it is all neatly indexed by year making things easier to find. Do your friends really want to know? Could your information be open to misinterpretation by someone else? Could the information come back to haunt you in years to come? To get to your Timeline, click on your profile picture to the left of your name in the blue bar at the top. You will then see your timeline. Under the cover picture, click on the Update Info button. Make changes by clicking on the Edit button for the block. Click on the About tab to get to the drop down menu giving you access to the other parts of your profile. Page 20 of 24

21 LESS IS MORE! As you work your way through each of the profile content options, think carefully about what information should be seen by whom. Do you actually need to put that information up there in the first place? For example: Your friends and family probably know your mobile number and address already. If they need to get in touch and they ve lost your number, they can always use facebook messaging to contact you so don t put them in your profile or set the privacy to Only Me. Political and religious views cause an awful lot of arguments and mistrust. Keep them to yourself. Don t put them on facebook, that way they cannot be misinterpreted. If you are looking for a partner, don t broadcast it on facebook where all your colleagues / students / clients can see it if your privacy settings aren t correct, you could be embarrassed. THINK BEFORE YOU POST! IF YOU MUST PUT IT ON FACEBOOK, MAKE SURE THE PRIVACY IS TIGHT ENOUGH! The following tables are the minimum suggested settings for each option. Remember to save after changing them and use more restrictive settings if preferred. Work and Education Employment history College/University Secondary School Living (Edit button) Current city Hometown Family (Edit button) Relationship status Family About You (Edit button) Basic Info (Edit button) Show my sex on my timeline Birthday Interested in Relationship status Languages Religion Political Views Contact Info (Edit button) s Mobile phones Other phones IM screen names Address Website Favourite Quotations (Edit button) Click on the Edit button Who can see your full friend list? About Public Public Only me Only me Check box if you wish to Only me Only me Only me Only me Only me Only me Only me Only me Only me Page 21 of 24

22 Photos For every separate album choose a privacy level. is the maximum recommended The exception is your Profile picture/cover photo which is automatically public so choose those pictures wisely! Be aware that your camera, phone, ipad or other device maybe recording the location of a photo without you being aware. Posting these photos on facebook means that anyone who has access to a photo can see where it was taken and thus find out where you live, where your valuables are, where your holiday home is, etc. To prevent this, you must turn off location services on the device taking the photo. Map A record of everywhere you have ever been and you can include photos and tag your companions. If you must use it, make sure that you set privacy to maximum of, but be aware how easy it would be to compromise yourself by adding to it. Check locations already recorded by clicking on the map pin. If you are away from home and your house is empty, don t tell others where you are by using this feature; it s very good way of inviting burglars round! Favourites Likes (Edit button) Music, books, movies, television, games, athletes, sports team, favourite sports, activities, interests, inspirational people Other Pages you like By liking pages for companies and products you are giving these pages permission to access your personal information. You are recommended to think carefully before you do this! Do you really want them to have access to your life story? Or don t use these Click on Edit button If you ever use this Subscriptions Notes Only me Everything that you do in facebook can be controlled by privacy settings. Get in the habit of double checking the privacy every time you post to your wall. Part 4: Your Status Updates may be the most appropriate setting most of the time, but sometime you may not want somebody in your facebook friend list to know something. Use the icon to change it, but remember that customisation will be remembered for your next Status Update and might need changing again. Lovely as it is to tell everyone exactly where you are and what you re doing, try not to advertise that your house is empty. Tell your friends when you get home! Almost It can be guaranteed that the look and functionality of facebook will change again. This is what the facebook screens look like on 14 th October 2013! Page 22 of 24

23 The table below explores the range of ways today s technology can be used. Technology Great for: Examples of misuse: Mobile phone Instant messenger (IM) Chatrooms & message boards s Webcams Social network Sites Video hosting sites Virtual Learning Environment Gaming sites, consoles and virtual worlds Keeping in touch by voice or text, taking and sending pictures and film, listening to music, playing games, going online and sending s. Useful in emergency situations and for allowing children a greater sense of independence. Text or voice chatting live with friends online. A quick and effective way of keeping in touch even while working on other things. Groups of people around the world can text or voice chat live about common interests. For young people, this can be an easy way to meet new people and explore issues which they are too shy to talk about in person. Sending electronic letters, pictures and other files quickly and cheaply anywhere in the world. Taking pictures or recording messages. Being able to see and talk to someone live on your computer screen. Bringing far- off places to life or video conferencing. Socialising with your friends and making new ones within online communities. Allowing young people to be creative online, even publishing online music. Personalising homepages and profiles, creating and uploading content. Accessing useful educational, entertaining and original creative video content and uploading your own. School site, usually available from home and school, set up for tracking and recording student assignments, tests and activities, with message boards, chat and IM Live text or voice chat during online gaming between players across the world, or on handheld consoles with people in the same local area. Virtual worlds where users design their own avatars or figure that represents them in the virtual world. Sending nasty calls or text messages, including threats, intimidation, and harassment. Taking and sharing humiliating and/or inappropriate images. Videoing other people being harassed and sending these to other phones or internet sites. Taking photos or video of people without their permission or against their will. Sending nasty messages or content. Using someone else s account to forward rude or mean messages via their contacts list. Sending nasty or threatening anonymous messages. Groups of people deciding to pick on or ignore individuals. Making friends under false pretences people pretending to be someone they re not in order to get personal information that they can misuse in a range of ways e.g. by spreading secrets or blackmailing. Sending nasty or threatening messages. Forwarding unsuitable content including images and video clips, or sending computer viruses. Accessing someone else s account, e.g. to forward personal s or delete s. Making and sending inappropriate content. Persuading or threatening young people to act in inappropriate ways. Using inappropriate recordings to manipulate young people. Posting nasty comments, humiliating images / video. Accessing another person s account details and sending unpleasant messages, deleting information or making private information public. Groups of people picking on individuals by excluding them. Creating fake profiles to pretend to be someone else, e.g. to bully, harass or get the person into trouble. Posting embarrassing, humiliating film of someone. Posting copyrighted material. Posting inappropriate messages or images. Hacking into someone else s account to post inappropriate comments or delete schoolwork. Name-calling, making abusive/derogatory remarks. Players may pick on weaker or less experienced users, repeatedly bulling their characters. Forwarding unwanted messages to other devices in the immediate vicinity. Playing adult rated games. Page 23 of 24

24 When and how to contact the Service Provider Mobile Phones: All UK mobile phone operators have nuisance call centres set up and / or procedures in place to deal with such instances. They may be able to change the number of the person being bullied. Mobile operators cannot bar a particular number from contacting a phone, but some phone handsets do have this capacity. Action can be taken against the bully s phone account (e.g. blocking their account) only with police involvement. Social networking sites (e.g., Facebook, Twitter, Tumblr): It is good practice for social network providers to make reporting incidents of cyber bullying easy, and thus have clear, accessible and prominent reporting features. Many of these reporting features will be within the profiles themselves, so they are handy for the user. If social network sites do receive reports about cyber bullying, they will investigate and can remove content that is illegal or break their terms and conditions in other ways. They can delete the account of those who have broken the rules. 02: ncb@02.com or Vodafone: 191 from a Vodafone phone or for Pay Monthly customers and for Pay as you Go. 3: Call 333 from a 3 phone or Orange: Call 450 on an Orange phone or for Pay as you Go, or 150 or for Pay Monthly. T-Mobile: Call 150 on a T-Mobile phone or Video hosting sites: Contacts of some social network sites Facebook: The best way to report abusive content on Facebook is by using the Report link that appears near the content itself. North Walsham High School can provide a Facebook Privacy Settings guide. This is an up to date document that gives you recommended settings on how to make your account secure and safe. Twitter: Twitter has a comprehensive Help Centre offering information, advice and guidance. If your issue cannot be resolved you can file an online report. Tumblr: Tumblr has an where you can report both users and blogs for abuse, harassment, illicit content or spam messages. There is also a link right next to the person/blog where you can block them. To report someone on Tumblr, first of all, try to always keep the message that this person/blog has sent you. This is a proof that you can send to Tumblr just in case they ask for it. Sent an to abuse@tumblr.com including the user s name and screenshots of the harassment message. You can also go to enter the username, and right next to it (or below) click on spam, harassment. Video hosting Sites: It is possible to get content taken down from video hosting sites, though the content will need to be illegal or have broken the terms of service of the site in other ways. On YouTube, perhaps the most well known of such sites, it is possible to report content to the site provider as inappropriate. In order to do this, you will need to create an account (this is free) and log in, and then you will have the option to flag content as inappropriate. The option to flag the content is under the video content itself. YouTube provides information on what is considered inappropriate in its terms of service. See Instant Messenger (e.g., Windows Live Messenger or MSN Messenger): It is good practice for Instant Messenger (IM) providers to have visible and easy to access reporting features on their service. Instant Messenger providers can investigate and shut down any accounts that have been misused and clearly break their terms of service. The best evidence for the service provider is archived or recorded conversations and most IM providers allow the user to record all messages. Contacts of some IM providers: MSN: When in Windows Live Messenger, clicking the Help tab will bring up a range of options, including Report Abuse and there is also an online feedback form at: support.msn.com/default.aspx?mkt=en-gb to report on a range of products including MSN Messenger. Yahoo!: When in Yahoo! Messenger, clicking the Help tab will bring up a range of options, including Report Abuse. Chatrooms, individual website owners / forums, message board hosts: It is good practice for chat providers to have a clear and prominent reporting mechanism to enable the user to contact the service provider. Users that abuse the service can have their account deleted. Some services may be moderated, and the moderators will warn users posting abusive comments or take down content that breaks their term of use. Page 24 of 24