AMP for Endpoints Entitlement Guide

Transcription

1 Table of Contents Entitlement for your Product... 2 Licensing Portal... 2 Language Support... 2 Public Cloud Entitlement s- No Existing Cloud account... 3 Existing Cloud accounts - POV conversion to Licensed, License Renewal or ELA license... 8 PRIVATE CLOUD Add Additional Connector licenses - to an existing Private Cloud GLO Ticketing system September 4,

2 Entitlement for your Product You can retrieve the entitlement license for your purchased product via links in either an edelivery or an entitlement . If you do not have access to the edelivery , you may contact GLO (Page 19) to request an entitlement for your order. Licensing Portal The activation URL in the edelivery or entitlement takes you to the Cisco Licensing portal to apply your license. Login credentials are tied to the end user s cloud account; if you received an for a renewal but do not have any existing login credentials, you will need to pass the to another end user who does. Language Support We now support English, Japanese, Chinese and Korean on our Licensing portal when the Asia Pacific data center is selected. Users can select their preferred language from a drop-down menu (which is displayed in English by default). Buttons and important entries are then displayed in the selected language. Only the APJC cloud has the option to be presented in English, Japanese, Chinese or Korean. If you would like to move your cloud to another data center (Americas, Europe, or Asia Pacific), contact your Cisco Sales representative. September 4,

3 Public Cloud Entitlement s - No existing cloud account Scenario: If the entitlement has gone to the reseller, they must pass it onto the end customer to activate. The end customer doesn t have an existing AMP for Endpoints account. They have purchased without an evaluation or renewal license. NOTE: THE 3 CLOUDS ARE SEPARATE FROM EACH OTHER, AND IF YOU CHOOSE TO SPLIT UP YOUR LICENSES BETWEEN AMERICA, EUROPE AND ASIA PACIFIC CLOUDS, YOU WILL NOT BE ABLE TO MANAGE THEM AS ONE. 1. Click the URL provided in the edelivery or entitlement . September 4,

4 2. Click your preferred Cloud Data Center. a) Americas This cloud can be used for all countries. There are no distance-related issues with latency for countries that are far away. b) Europe - This cloud complies with EU Privacy Laws. c) Asia Pacific - This cloud has the capability to select English, Japanese, Chinese or Korean languages. September 4,

5 3. Under New Customers click Create Account to apply the license to the new cloud account for your company. September 4,

6 4. Fill in all the fields: a. First Name b. Last Name c. Login d. Business Name e. Password f. Confirm Password Then click the Sign Up button. September 4,

7 5. Once the cloud has been set up, an from will arrive that verifies the license has been applied and discloses the following information: a) Number of Connectors b) Months of their license c) Login ID: The user s address d) Console portal login link September 4,

8 Existing Cloud accounts - POV conversion to Licensed, License Renewal or ELA license Scenario: If the has gone to the reseller or to a user that does not have an existing account, the should be passed onto a user with an existing account that they want to apply the license to. The steps below are for POV conversions, license renewals or applying ELA licenses to existing cloud accounts. NOTE: THE 3 CLOUDS ARE SEPARATE FROM EACH OTHER, AND IF THEY CHOOSE TO SPLIT UP THEIR LICENSES BETWEEN AMERICA, EUROPE AND ASIA PACIFIC CLOUDS, THEY WILL NOT BE ABLE TO MANAGE THEM AS ONE. 1. The end customer with existing credentials must click the URL provided in the edelivery or Entitlement . September 4,

9 2. Determine if the existing account is located in America, Europe, or Asia Pacific and click the corresponding button. A quick way to verify where the cloud account is located is to look at the login URL you usually sign in with. a. Americas - b. Europehttps://console.eu.amp.cisco.com/ c. Asia Pacifichttps://console.apjc.amp.cisco.com/ Americas - This cloud can be used for all countries. There are no distance-related issues with latency for countries that are far away. Europe - This cloud complies with EU Privacy Laws. Asia Pacific - This cloud has the capability to select English, Japanese, Chinese or Korean languages. September 4,

10 3. Under Existing Customers, you must apply the license to the existing account by clicking Log In under Please apply with an administrator account and signing in with your credentials. This will apply your license to your existing account, for a license renewal, ELA or a POV conversion. NOTE: IF THE PREVIOUS LICENSE EXPIRED AND YOU ARE NOT ABLE TO LOG INTO THEIR ACCOUNT, CONTACT CISCO GLO AT licensing@cisco.com WITH YOUR NEW CISCO SO# AND LET THEM KNOW THAT YOUR ACCOUNT IS LOCKED OUT AND YOU ARE UNABLE TO APPLY YOUR LICENSE. INFORMATION NEEDED: CISCO.COM ID: PRODUCT NAME: ISSUE/REQUEST DETAILS: CISCO SALES ORDER #: END CUSTOMER BUSINESS NAME: CUSTOMER FULL NAME: CUSTOMER ADDRESS: September 4,

11 4. You will be prompted to sign into your account to apply the license. September 4,

12 5. You must accept the terms of service. If you select Cancel, your license will not be applied to your cloud. September 4,

13 6. Once the cloud has been set up, an from will arrive that verifies the license has been applied and discloses the following information: a. Login ID: The user s address b. Password: As set when applying the license c. Console portal login link. September 4,

14 PRIVATE CLOUD Add Additional Connector licenses to an existing Private Cloud NOTE: A PRIVATE CLOUD IS DEFINED AS AN ON-PREMISE DEVICE THAT THE CUSTOMER HOSTS IN THEIR NETWORK. WHEN CHOOSING THIS OPTION, THE CUSTOMER MUST HAVE PURCHASED THE AMP PRIVATE CLOUD APPLIANCE ALREADY AND BEEN GIVEN A PRIVATE CLOUD LICENSE TO UPLOAD TO THEIR APPLIANCE. THIS BUTTON IS FOR CUSTOMERS THAT WANT TO ADD ADDITIONAL CONNECTORS TO THEIR EXISTING PRIVATE CLOUD LICENSE. IF NO EXISTING PRIVATE CLOUD ACCOUNT IS FOUND, THEN THEIR REQUEST WILL BE FULLFILLED WITH A REGULAR CLOUD ACCOUNT. September 4,

15 1. An end customer with existing credentials must click the URL provided in the edelivery or Entitlement Click the Private Cloud button. September 4,

16 3. A pop-up will warn that you must have purchased a private cloud device to add this license to it. September 4,

17 4. Enter the contact information for Cisco to provide you with the private cloud license. We will contact you to verify the following information of your existing private cloud: a) SO# of existing private cloud purchase b) Business Name c) address 5. Be prepared to provide us a screen shot of your private cloud console to identify the original address and business name that is displayed in the upload license page. September 4,

18 7. A thank you page will appear and notify you that Your order was received and is being processed. You will receive an with your AMP for Endpoints account information. NOTE: IT MAY TAKE HOURS TO GET BACK TO YOU. IF WE DO NOT, PLEASE CONTACT CISCO GLO AT licensing@cisco.com WITH YOUR NEW CISCO SO# AND LET US KNOW THAT YOUR ACCOUNT IS LOCKED OUT AND YOU ARE UNABLE TO APPLY YOUR LICENSE. INFORMATION NEEDED: CISCO.COM ID: PRODUCT NAME: ISSUE/REQUEST DETAILS: CISCO SALES ORDER #: END CUSTOMER BUSINESS NAME: CUSTOMER FULL NAME: CUSTOMER ADDRESS: September 4,

19 GLO Ticketing system In case you get an error message or if you haven t received confirmation within 48 hours of applying your license, contact GLO through their ticketing system. Visit the online portal at After selecting the appropriate technology and sub-technology, select Licensing listed under Type of Problem. This is the preferred method and the most efficient method for customers to open severity 3 service requests. Alternatively, you can send an to Licensing@cisco.com. This will automatically generate a case that will be picked up by one of the GLO team and will be answered within 60 minutes. We ask for the body to include the following: Cisco.com ID: Product Name: Issue/Request Details: Cisco Sales Order #: End Customer Business Name: Customer Full Name: Customer address: Please include as much information as possible. If you did not receive the entitlement , the reason might be that the was not entered into the order when the it was placed under shipping and install. September 4,