EDIN Frequently Asked Questions

Transcription

1 EDIN Frequently Asked Questions January 2017 Author: M Diaz Copyright 2017 IHS Markit Ltd

2 Login / Access 3 User Stats 4 Software Requirements 5 Data Integrity 6 Browsers 7 Settings 8 Data Content 9 Map Interface 10 Spatial Exports 11 Third Party Integration 13 Product Enhancements / Suggestions 14 Training 15 Online Resources 16 2

3 Login / Access Q: I haven t received my password, where can I get it? A: If you have been given access to IHS services you should navigate to the energy home page, insert your username which is your corporate address and then select send me new password. A new password will be ed to you. If your address is not recognized then you have not been registered to our system and in that case please contact your IHS Markit account manager. Q: Are there any restrictions on where I can access EDIN? A: No you can access EDIN from any computer with an internet connection. A notification will be sent to your official account to notify you that any spatial exports you have requested are ready to collect. Please note, however, that you are responsible for any materials that you download to the PC. Q: Can I share my login details with colleagues? A: No your login details are unique & should not be shared with colleagues. If you do, not only will you be breaking the terms of the license agreement with IHS, but you will also experience difficulties accessing the system. If your organization requires additional people to have access to EDIN, please contact your local IHS representative. 3

4 User Stats Q: Does IHS monitor my usage? A: We do not monitor detailed specific usage, but in order to ensure the performance of our systems is maintained and to ensure compliance with the terms of agreements with IHS (such as the number of licenses), we do monitor some system activity. 4

5 Software Requirements Q: Will I need to purchase specialist software to use EDIN? A: You should not need to purchase any additional software to use EDIN on the IHS hosting centre. If you do not already have access to a PDF reader, we provide a link on the EDIN Home to download the free Adobe Acrobat reader. All other EDIN reports require the use of standard Microsoft products (Word &/or Excel). 5

6 Data Integrity Q: How often is the data behind EDIN updated? A: The IHS international E&P and Midstream content within EDIN is updated weekly. Therefore, you can be sure that you are accessing the latest information available. Q: Is the data accurate? A: IHS is committed to providing high-quality information you need to make good decisions. You ve told us that information quality is the single most important asset that IHS delivers, and we ve listened. We publish our quality goals and update our metrics for each goal quarterly so that you can monitor our progress in addressing your quality concerns. To find out more about our Information Quality initiatives and goals for: Correctness, Currency, Completeness, and Consistency, please go to the following website Q: How can we guarantee the content in reports is accurate and complete? A: EDIN report cards contain a bibliography section which can be used to cross check data validity. All entities in the database are tagged with a unique ID which allows us to QC against source information should you have a query around data quality. In most cases where a query arises we will put you in touch with the relevant data expert who will be able to answer your questions and provide clarity around source materials and quality. 6

7 Browsers Q: What browser technologies can EDIN operate on? A: EDIN supports Chrome, Firefox and Internet Explorer 11. Q: Are there any internet settings that can improve performance? A: You may need to remove the pop-up blocker to enable some of the EDIN functionality to operate normally. It may also be advisable to clear the PC caching on a regular basis. Please do not hesitate to contact our Customer Care team if you require assistance or alternatively refer to your local IT support. 7

8 Settings Q: How can I change the number of records displayed in the browse list? A: This can be accomplished by selecting My Settings on the homepage or Data Search screen. Under General Settings there is an option for Records per Page. The options are 10, 20, 50 or 100. Q: How can I check what entitlements I have to data? A: Select My Entitlements on the homepage or Data Search screen. This will display your entitlements for E&P, Basins & Unconventional and Midstream. Q: Is it possible to load a saved project as a default view? A: Yes, by selecting My Settings on the Map Search screen, there is an option to load a default project. This will display all the attributes you have for this project, including labels, filters, etc. and includes the latest datasets. 8

9 Data Content Q: Do you have seismic data like seismic profiles? A: EDIN does not include the physical survey data, navigation data is included as is supporting header information such as ownership, coverage etc. In some instances the images sections of fields and basins will include PDF s of regional lines. Q: Do you have a company database? A: Company information can be accessed via EDIN at an E&P level. More detailed company information can be accessed through related IHS Markit solutions. Q: Does the database include costs information? A: Yes, in some cases where available. For detailed costs data, please refer to our Que$tor product. Q: Do you have any information on planned activities? A: Some planned activities including high impact wells, and planned infrastructure are included in EDIN. All other planned activities are found within our upstream intelligence service. Q: Do you have logs in the well module? A: In some instances you may find log images, but we do not include the digital curves within EDIN. Q: EDIN used to contain a link to Lognet. Where can I find this feature? A: This feature was removed in the Release. 9

10 Map Interface Q: Can I save a default base map? A: Currently this option isn t available. However, we are looking into providing this as an option for a future release. Q: Can I edit symbology in the EDIN map view? A: No, this functionality is not available within EDIN. Q: Can I move label placement? A: Layers that are represented by points, i.e. wells, have various options for label placements. Polygons, such as fields are restricted to always-horizontal. Q: Can we upload shape files into EDIN? A: No Q: Can I save spatial searches? A: No, however you can generate a spatial polygon and upload the entity IDs to create a saved search Q: Can we share our EDIN Map projects with other colleagues in the company? A: Yes, you can choose to share projects with all colleagues within your company or specific colleagues defined by the user. Alternatively, you may wish to keep the projects private. 10

11 Spatial Exports Q: Can I export the information? A: Yes, most data types can be exported in a number of GIS / industry specific formats. These formats include: - File GeoDatabase - ESRI Shape File - MapInfo TAB - Google Earth (KML & KMZ) Information can also be exported as a Microsoft Excel spreadsheet. Reports can also be generated in either Microsoft Word or Adobe PDF formats. Q: I selected the spatial export feature, but can t find the ? A: Please check your junk folder, as sometimes there are business rules in pace that direct these s into that folder. Q: Can I save spatial searches? A: No. However, you can generate a spatial polygon and upload the entity IDs to create a saved search Q: I have received the for the spatial exports, but I am unable to access the data file, as it says my session has expired? A: To retrieve the content for the spatial exports, you have to be logged in to EDIN. The link is valid for 24 hours, after which you will be unable to access the files. Q: What is the maximum number of items that can be exported spatially? A: The maximum number of allowable features for export is 70,000. Under the item count section, items above this will be listed in red. For KML/KMZ the limit is less. For points, it is 5,000 and for polygons it is 1,000. Q: Why is it that every time I try to download content from a spatial export, it says my session has timed-out/is no longer valid? A: This is likely due to the fact that the web browser you are using is not your default browser. For example, when you select the link in the , it tries to access the file using your default web browser. So if you are using Chrome, but your default browser is IE, it tries to start a new session. You can either change your default 11

12 browser, or copy and paste the link into your active web browser. You may also need to clear your cache and login again. 12

13 Third Party Integration Q: Is there a direct link between EDIN and Arc GIS or Petrel? A: No, but in the new release of EDIN you can download our data as a file geodatabase which allows for greater flexibility in the creation of Arc projects. Q: Direct Connect for EDIN doesn t bring in the data it says it does. Why not? A: This will be resolved in the next hotfix of Kingdom and is not an EDIN issue. 13

14 Product Enhancements / Suggestions Q: Can I notify IHS of the features that I d like to see in the product? A: Yes - We want to hear what features & functions you need within EDIN. An EDIN group (edin@ihsmarkit.com) exists on the home page for you to submit your feedback. We would encourage you to submit your feedback as this enables us to validate ideas for future release. 14

15 Training Q: How can I ask for assistance or training? A: If you have any questions regarding EDIN or require assistance, please do not hesitate to contact our customer care team at CustomerCare@ihsmarkit.com (Europe, Middle-East & Africa, Americas, Asia-Pacific). 15

16 Online Resources Q: How can I access the ADM Model? A: There is a link on the home page. This will take you to the Energy Quality Resource Center. Select the Data Module tab. Using any of the subject links available, there is a link to the ADM Glossary. 16