Creating Your User Account. LANDESK Self-Service Support Portal

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1 Creating Your User Account LANDESK Self-Service

2 Notice Civica reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented including but not limited to typographic or arithmetic errors, company policy and pricing information. Civica makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior consent of Civica. Company names, company logos, and products mentioned herein are trademarks or registered trademarks of their respective trademark holders Civica Pty Limited. All Rights Reserved. 2 Commercial in Confidence

3 Contents 1 Creating your Account Customer User Guide Further Information Commercial in Confidence

4 4 Commercial in Confidence

5 1 Creating your Account Access the self-service support portal via the following link and save as a favourite for ease of use Select Reset My Password You need to insert your address into both the Login field and the Mail field. Both fields therefore Note: it is important at this stage that you input your address in lowercase into both the Login field and the Mail field. If you have entered your details correctly after selecting Send, you will see the following message: After approximately 5 minutes you should be sent an with a link which will enable you to create your new password. Note: you must click the link in the within 1 hour of receipt of the or the link will become inactive. If one hour has passed and the link has become inactive, please start the process again. The you receive should look similar to below. Click on the link underneath Reset your Password and you will be taken to a screen which will allow you set your own password. Enter your chosen password into both the New Password field and the Confirm field. Note: the password you choose must meet the following requirements: a minimum of 8 characters must contain at least one upper case character must contain at least one lower case character must contain at least one symbol 5 Commercial in Confidence

6 If your password does not meet the complexity requirements, the following message will display, so please try again with a different password ensuring you follow the complexity requirements. If your password was set correctly you will receive the following message You can now close this window and log in. 2 Customer User Guide The self-service support portal is very intuitive to use, however if you need a bit of help, please refer to the separate Customer User Guide. 3 Further Information If you need any further assistance with setting up your self-service customer support portal account, please telephone your Service Desk. Service Desk Service Desk Phone Number Application Support (Australia) Option (New Zealand) (Norfolk Island) Cloud Solutions or Network Support (Australia) Option (New Zealand) PracticalPlus Commercial in Confidence

7 7 Commercial in Confidence

8 Copyright Civica Group Limited All rights reserved.