IBM Unica emessage Version Publication Date: June 7, Release Notes

Transcription

1 IBM Unica emessage Version Publication Date: June 7, 2011 Release Notes

2 Copyright Copyright IBM 2011 IBM Corporation Reservoir Place North 170 Tracer Lane Waltham, MA All software and related documentation is subject to restrictions on use and disclosure as set forth in the IBM International Program License Agreement, with restricted rights for U.S. government users and applicable export regulations. Companies, names, and data used in examples herein are fictitious unless otherwise noted. IBM, the IBM logo, Unica and the Unica logo, NetInsight, Affinium and MarketingCentral are trademarks or registered trademarks of the IBM Corporation in the United States, other countries or both. Other product and service names might be trademarks of IBM or other companies. Copyright IBM Corporation All rights reserved.

3 Table of Contents Preface Contacting IBM Unica technical support IBM Unica emessage System requirements and compatibility...6 New features and changes in emessage...6 emessage is included in every new IBM Unica Campaign installation...7 In-place upgrade of emessage 8.x installations when you upgrade to Campaign New method to connect to hosted services through an implicit FTP connection...8 Integration with the IBM Unica Marketing scheduler for enhanced scheduling...8 Support available for more languages, including GB18030 compliance...8 Staying current with new features and changes...9 Hosted documentation and online help...9 Customer Central... 9 What's New for IBM Unica emessage...9 Revised documentation to reflect changes in IBM Unica emessage...10 Changes to emessage since the previous software release...11 Fixed defects Known issues IBM WebSphere Application Server V7.0 requires fixpack or higher...16 Known limitations Version

4 N10014 Preface N40001 Contacting IBM Unica technical support Contacting IBM Unica technical support If you encounter a problem that you cannot resolve by consulting the documentation, your company s designated support contact can log a call with IBM Unica technical support. Use the information in this section to ensure that your problem is resolved efficiently and successfully. If you are not a designated support contact at your company, contact your IBM Unica administrator for information. Information you should gather Before you contact IBM Unica technical support, you should gather the following information: A brief description of the nature of your issue. Detailed error messages you see when the issue occurs. Detailed steps to reproduce the issue. Related log files, session files, configuration files, and data files. Information about your product and system environment, which you can obtain as described in "System Information" below. System information When you call IBM Unica technical support, you might be asked to provide information about your environment. If your problem does not prevent you from logging in, much of this information is available on the About page, which provides information about your installed IBM Unica applications. You can access the About page by selecting Help > About. If the About page is not accessible, you can obtain the version number of any IBM Unica application by viewing the version.txt file located under each application s installation directory. If the version.txt file is not available, use the command NetTracker admin - buildinfo to obtain the version information. 4 IBM Unica emessage - Release Notes

5 Contacting IBM Unica technical support Contact information for IBM Unica technical support For ways to contact IBM Unica technical support, see the IBM Unica Product Technical Support website: ( Version

6 N1001B 1 IBM Unica emessage N50002 System requirements and compatibility New features and changes in emessage Changes to emessage since the previous software release Fixed defects Known issues Known limitations System requirements and compatibility For a list of IBM Unica Marketing product versions compatible with this product, refer to the IBM Unica Product Compatibility Matrix and any other product compatibility documents posted under Documentation on the Customer Central web site ( For a list of third-party requirements for emessage components installed as part of IBM Unica Campaign, refer to the Recommended Software Environments and Minimum System Requirements posted for IBM Unica Campaign version posted on the IBM Customer Central web site ( Requirements for emessage are included in the recommended software environments document for IBM Unica Campaign, not in a separate document. N60002 New features and changes in emessage Because emessage is a hosted service, IBM delivers many new features between scheduled software releases. For a summary of emessage changes introduced since the previous software release, see Changes to emessage since the previous release. However, some new emessage features require changes to components that operate in your local environment. Making changes of this nature requires that you install new IBM Unica Marketing software. In these cases, IBM provides new emessage features in conjunction with a scheduled software release. The following sections describe emessage features and changes that are being made available in this release. You must install or upgrade to the new software to use them. 6 IBM Unica emessage - Release Notes

7 New features and changes in emessage emessage is included in every new IBM Unica Campaign installation In-place upgrade of emessage 8.x installations when you upgrade to Campaign New method to connect to hosted services through an implicit FTP connection Integration with the IBM Unica Marketing scheduler for enhanced scheduling Support available for more languages, including GB18030 compliance NB0002 emessage is included in every new IBM Unica Campaign installation Starting with IBM Unica Campaign 8.5.0, locally installed emessage components and tables are automatically installed during the Campaign installation process. This means that every instance of Campaign is now hosted ready. You do not have to install emessage software, system tables, or the emessage report pack separately. For more information about installing emessage with Campaign, see the IBM Unica Campaign Installation Guide. To start using emessage features integrated into Campaign to send personalized marketing , you must subscribe to emessage as a service. When you request a subscription, IBM begins an interactive consultation process designed to help you connect to hosted emessage resources maintained by IBM, begin using emessage in your online marketing campaigns, and establish your reputation as an marketer with leading ISPs around the world. IBM has created a new team of Account Services consultants to provide close support during the initial startup process, and continuing support for your online marketing efforts afterwards. For more information about enabling and configuring emessage after you have purchased a subscription, see the IBM Unica emessage Startup and Administrator's Guide. NC0002 In-place upgrade of emessage 8.x installations when you upgrade to Campaign If you are currently using IBM Unica emessage 8.x, you can upgrade to the latest emessage software by upgrading your IBM Unica Campaign installation to Campaign The IBM Unica Marketing installer automatically upgrades your emessage installation when you upgrade Campaign. During the upgrade, the installer moves the existing emessage file directory and recreates it as a sub-directory to the Campaign directory within the IBM Unica Marketing installation. If you are currently using Unica Affinium emessage 7.x, an in-place upgrade is not available. If the installer detects an Affinium emessage 7.x, it stops the upgrade immediately. Contact IBM Unica Product Technical Support for information about how to move from Affinium emessage 7.x to hosted using IBM Unica emessage Version

8 1 - IBM Unica emessage ND0002 NE0002 NF0002 For more information about how to upgrade your current emessage installation by upgrading Campaign, see the IBM Unica Campaign Installation Guide. New method to connect to hosted services through an implicit FTP connection Installing or upgrading to IBM Unica Campaign modifies the emessage Recipient List Uploader (RLU). These modifications enable the RLU to upload recipient data using implicit FTP, also known as FTPS. Servers in IBM Unica Hosted Services listen for these upload requests on Port 990. Using implicit FTP is optional. To enable it, you must update the emessage configuration maintained in IBM Unica Marketing Platform. For more information about how to enable implicit FTP upload, see the IBM Unica emessage Startup and Administrator's Guide. Integration with the IBM Unica Marketing scheduler for enhanced scheduling emessage uses the IBM Unica scheduler to now offer two ways to schedule a mailing. Schedule a mailing to run immediately after a scheduled run of a flowchart in IBM Unica Campaign. Select this option to use up-to-date recipient data in your messages. When you schedule a mailing to run immediately after running the flowchart used to create the recipient list, your messages reflect the most current recipient data available. Schedule a run of the mailing only. Because this option does not depend on a flowchart run, this option increases your scheduling flexibility. These scheduling options have been available previously to emessage users that have installed IBM Unica emessage patch Now, these scheduled mailing options are available in all emessage installations that upgrade to IBM Unica Campaign Support available for more languages, including GB18030 compliance With release 8.5.0, IBM Unica Marketing products support the following languages. Brazilian Portuguese English French German Italian 8 IBM Unica emessage - Release Notes

9 New features and changes in emessage Japanese Korean Simplified Chinese - including support for GB18030 Spanish N Staying current with new features and changes Because IBM provides IBM Unica emessage as a hosted service, changes and enhancements can appear quickly and frequently. To be in a position to apply the latest developments to your online marketing campaigns, it is especially important to stay current with changes for emessage. IBM provides several channels to get the latest information. N Hosted documentation and online help Documentation for IBM Unica Marketing, including emessage, resides on a remote server hosted by IBM Unica. When you click a help link in Marketing Platform, Campaign, or the emessage Document Composer, you access help content on a hosted documentation server over the Internet. The hosted documentation includes more than the online help. The help links also provide access to additional product information and implementation guidance in PDF format. Because the documentation is hosted, IBM continually updates and adds to the content. You do not need to wait for a software release to access new or updated documentation. Hosted documentation always provides the most up-to-date content. N Customer Central IBM Unica Customer Central is a community-driven website designed to facilitate collaboration and communication among customers, partners, and employee experts. Due to it's highly collaborative structure, it gives you an easy, dependable way to tap into a world-wide community of marketers and enterprise-level marketing management resources. Customer Central maintains various notification pages for service and product updates. You can subscribe to any of these pages so that Customer Central automatically informs you in advance of pending service intervals and new product features. To get started, go to customers.unica.com. The first time you visit Customer Central, you complete an automated process to create your personal login credentials. After establishing your login, enter the site and explore an assortment of resources, including product blogs, instructional videos, customer forums, and product documentation. N What's New for IBM Unica emessage IBM provides What's New for IBM Unica emessage to describe new features and enhancements to emessage, listed according to the date that they were introduced. You can access What's New for IBM Unica emessage in the following ways. Version

10 1 - IBM Unica emessage N Visit the What's New for IBM Unica emessage page on Customer Central. Subscribe to the page to get the latest updates automatically. Click the What's New link on the bottom of any mailing tab. Find the What's New for emessage page in the online help. Revised documentation to reflect changes in IBM Unica emessage Integrating emessage more closely with Campaign represents a substantial change in how to install and use emessage. Further, the creation of the Account Services team represents a substantial change in the way that IBM supports emessage users. The emessage documentation has been updated to reflect these new ways of working with emessage. The following table lists the emessage documents that have changed. Document Change in Unica emessage Installation Guide Dropped in Installation instructions have been added to the IBM Unica Campaign Installation Guide and updated for IBM Unica emessage Startup and Ad- New for ministrator's Guide This guide describes the steps required to configure emessage for use after you purchase a hosted subscription and how to maintain locally installed emessage components afterward. It also provides an overview of the startup process led by the Professional Services and Account Services teams. IBM Unica emessage Startup Overview whitepaper Updated for to describe workflow changes and the involvement of the Account Services and Professional Services teams. IBM Unica emessage User s Guide and Updated for online help The online help now includes account startup and administrative content in addition to specific product guidance. Unica emessage Administrator's Guide Dropped in Most of the content has been incorporated into the IBM Unica emessage Startup and Administrator's Guide. IBM Unica emessage Transactional New for Administration Guide Includes administrative content for managing Transactional that previously appeared in the Administrator's Guide. 10 IBM Unica emessage - Release Notes

11 Changes to emessage since the previous software release About Release Notes In future releases, the IBM Unica emessage Release Notes will be included in the IBM Unica Campaign Release Notes. Starting with version 8.5.0, standard emessage reports are included in the reports pack for IBM Unica Campaign. See the IBM Unica Campaign Reports Package Release Notes for release information related to emessage reports. N70002 Changes to emessage since the previous software release Since the release of Unica emessage 8.2.0, IBM has introduced significant enhancements to emessage, as described below. For more information on these major changes, and on other, smaller changes and defect fixes, see What s New for IBM Unica emessage on Customer Central. Advanced scripting is available for sophisticated personalization emessage advanced scripting for is a template-based scripting language that you can use to create new ways to enhance and personalize HTML and text-only . With advanced scripts, you can create data tables to create personalized lists in and create multiple levels of nested conditional content for precisely targeted personalization. You add the script directly to the HTML code of an template. When you execute a mailing that uses the modified template, the script output displays seamlessly in the body of the . Support added for personalization fields in the Bcc field emessage now allows you to add personalization fields in the Bcc field of the header to provide expanded flexibility when addressing marketing . Deliverability reports are now available for scheduled mailings Previously, deliverability reports were available only for standard mailings. Now, you can also select a deliverability list when you schedule a mailing. Version

12 1 - IBM Unica emessage N80002 Link and image URLs now display your marketing domain When recipients hover over links and images in your , they see a URL that contains your marketing domain name instead of seeing a generic URL pointing to IBM Unica Hosted Services. This is sometimes referred to as a branded URL. Improved mailing tab does not display the Test Send Unique Permutations link unless this option is enabled You cannot use the Test Send Unique Permutations link to test a mailing's unique conditional content permutations unless IBM has configured a default test distribution for your account. Fixed defects The Fixed Defects section lists defects fixed in version 8.5.0, sorted by defect number then by incident number (if applicable). Except where noted, these defect fixes were introduced since the release of emessage and do not require that you install new software. For a description of other defects that have been corrected since the release of emessage 8.2.0, see entries in What's New for IBM Unica emessage that are associated with an incident number. Defect Description INC56603 INC58818 emessage generated an error and prevented progress if the logged in user was not configured with a first name or last name. Occasional failure to connect to the system tables because the RLU was using the wrong JNDI data source. INC60427 When an emessage process is cut and pasted in a Campaign flowchart, the previous OLT still exists instead of being deleted. INC62322 The emessage RCT required a restart if the local database failed or was restarted. INC64977 Incorrect encoding caused misleading error messages in the Campaign web log. emessage-627 Repairing a corrupted contacts file required restarting the RCT. 12 IBM Unica emessage - Release Notes

13 Known issues Defect Description emessage-634 emessage did not track and distinguish individual responses to personalized, conditional links in messages even when logpersonalizedcontactattributes was configured correctly. emessage-1160 When scheduling a mailing, emessage did not use the correct time if Marketing Platform was installed in a different time zone. emessage-1314 emessage did not correctly recognize and process international characters (such as GB18030 characters) in names assigned by users to objects such as personalization fields and campaign names. N90002 Known issues This section lists known issues in IBM Unica emessage. If you are using emessage with IBM Unica Marketing products deployed on IBM WebSphere Application Server v7.0, you must confirm that you have applied a required fixpack to address a security issue. For more information, see IBM WebSphere Application Server V7.0 requires fixpack Issue Issue ID Description In the Content Library, INC63703, After creating a folder or content element in the Content you cannot drag and INC64230, Library, you cannot drag-and-drop in the Content Lidrop content folders INC63676, emes- brary to move it to a new location. sage-956 Non-eMessage login emessage-34 In the Document Editor, an unrelated login screen screen displays when displays when you click the browser screen after the the Document Compos- Document Composer times out. er times out To work around this issue, close the browser and open the Document Composer in a new session. Custom background col- emessage-628 When you define a custom background color in a ors do not render as document using an inline style, the color does not expected in some pre- appear when you preview the document in the Docuview modes ment Composer or when you preview the document from the mailing tab. The background color displays correctly when previewing the document template, when viewing the in the Message Viewer Report, and when you send the mailing. Version

14 1 - IBM Unica emessage Issue Issue ID Description Using single locale emessage-1037 In Oracle databases configured for UTF-8 character scripts to create emes- sets, the database can use up to 3 bytes per character. sage tables in a UTF-8 Single locale scripts limit the column width to 1024 Oracle database can characters. Depending on the size of the column names prevent data from being (for example, defined by personalization field names) downloaded this can result in an error when downloading data. To avoid this issue, if your database is Oracle and is configured for UTF-8, use one of the multi-locale scripts provided by IBM when creating emessage tables. The Message Designer report sometimes does not load properly A non-emessage login screen appears intermit- tently when you open the Message Viewer Report emessage-1258 emessage-1260 This appears to be an intermittent issue. If this occurs, refresh the browser page. Sometimes when you open the Message Viewer Report, a login screen appears. Reload the page in the browser to clear the login screen and continue working. Empty table obscures emessage-1264 If you generate a Message Preview Report after you the Message Preview generate and preview the document, a outline of an Report empty table displays on the output of the HTML or Text tabs. To work around this issue, close the Preview window. An document ap- emessage-1299 This occurs when the head of the HTML document pears to be all gray used as the template for the includes namespace when viewed in the information and metadata (the <meta> tag). To work Document Composer around this issue, remove the namespace information from the document and delete the <meta> tag from the document head. The Unica Installer does DEF When installing emessage on UNIX systems, the Unica not run MKSer- installer does not install the MKService_rct.sh script. vice_rct.sh on UNIX To work around this issue, run MKService_rct.sh with a user that has root permissions or permissions to create daemon processes. Report title in header DEF When viewing a performance report on the emessage does not match report Analytics page, opening another performance report does not refresh the report title displayed in the header. As a result, the report title in the header does not match the content of the report being displayed. 14 IBM Unica emessage - Release Notes

15 Known issues Issue Issue ID Description Breadcrumbs do not DEF046774, When you navigate to an emessage report from the represent the correct DEF47095, emessage Analytics page, the breadcrumbs displayed navigation DEF47205 in the header include the Campaign Analysis page in the path, instead of emessage Analytics. Default mailing name DEF When adding multiple mailings to a campaign using the does not increment, default mailing name, the default name for the second causing an error mailing does not increment as expected. The default mailing name is Mailing 1. Mailing names in a campaign must be unique. To enforce this, subsequent default mailing names should increment, as Mailing 2, Mailing 3,...Mailing N. However, if you accept Mailing 1 as the mailing name and then add a second mailing, the default name does not increment properly and the system displays an error, forcing you to enter a different name. Inaccurate bounce re- DEF In the rare circumstance that emessage receives multisults in reports due to ple bounce responses for the same , the reported multiple bounce re- bounce counts can be misleading. sponses. If the number of bounces exceeds the number of messages sent, emessage can indicate artificially higher bounce counts in reports. Deleting a flowchart DEF In Campaign, you can delete a flowchart that is referlinked to an active mail- enced by active mailings, including mailings enabled for ing is allowed scheduling. After deleting the flowchart, the scheduled job will not run and attempting to open the flowchart from the mailing tab generates an error. To work around this issue, you can edit the mailing tab and select a different flowchart. Deleting a mailing page DEF If you set a particular mailing page as your Home page set as the home page the page is the first page to display when you log in. generates an error. However, if you delete the page after setting it as your Home page, an error page displays when you log in. The default login page does not display. To work around this issue, select a different page as your Home page before you delete the current Home page. Running the rct check command interrupts RCT logging DEF If the Response and Contact Tracker (RCT) is running when you execute rct check, the command correctly indicates that the RCT is connected. However, running this command causes the RCT to stop writing to the log file. To work around this problem, stop and restart the RCT. Version

16 1 - IBM Unica emessage Issue Issue ID Description Continuous RCT restart DEF On UNIX systems, if the RCT is running as a daemon attempts on UNIX sys- and you then issue the rct.sh start command, the tems system continues to attempt to start the RCT. The expected behavior is that rct start should exit when it detects that the RCT is already running. This does not happen on Windows systems. Document Composer DEF052472, The emessage Document Composer does not always does not display proper- INC50419 display properly when using Microsoft Internet Explorer ly when viewed with version 8. Internet Explorer 8 To work around this issue, run Internet Explorer 8 in compatibility mode. emessage supports Internet Explorer 8 in compatibility mode only. Tagging functionality in DEF055040, Although emessage has not implemented the ability to the Document Compos- INC56272 tag documents and landing pages, the Document er does not work. Composer displays the icon associated with tagging . Javascript error displays DEF055043, The emessage Document Composer does not display a after application timeout. INC56283 message that indicates the application has timed out. Instead, it displays a javascript error. emessage menu items DEF With Campaign 8.x and emessage 8.x installed, when missing after upgrading you upgrade Campaign to version 8.2.0, the menus Campaign related to emessage (emessage Mailings, emessage Documents) no longer appear on the Campaign menu. To avoid this issue, you must also upgrade emessage to version so that the emessage menu items appear on the Campaign menu. N IBM WebSphere Application Server V7.0 requires fixpack or higher If you plan to use the IBM WebSphere Application Server V7.0 to deploy any IBM Unica Marketing products, you must apply Fix Pack 17 (also referred to as Version ) or higher to address a security issue. This applies to all WebSphere Application Server 7.0 packages, including the version that is bundled with some IBM Unica Marketing products. You can obtain Fix Pack 17 or higher here: Note that on that page, you must select the correct Fix Pack before you download. 16 IBM Unica emessage - Release Notes

17 Known limitations For additional information about supported WebSphere versions for deploying IBM Unica Marketing products, see the Recommended Software Environments and Minimum System Requirements document for each product. NA0002 Known limitations This section lists known limitations in emessage. Issue Issue ID Description addresses cannot DEF emessage will not send messages that contain a exceed 64 characters To: address that exceeds 64 characters (excluding the domain name). If a mailing contains with addresses over 64 characters long, the individual messages will fail pre-execution validation when you run the mailing. emessage will mark the failed s as having invalid addresses and send the rest of the mailing. SSL handshake error on WebLogic 10gR3 When you deploy Campaign on Oracle WebLogic 10gR3, you can see an error indicating that the SSL handshake failed because the server is not trusted. If you see this error, use WebLogic Smart Update to apply private patch 79YU, using password XAP81D96. For additional information about this patch, contact Oracle. Version