Aetna International website registration and photo upload steps. Register for (Aetna International s secure member website)

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1 Aetna International website registration and photo upload steps Downloading photos from a device to your computer Aetna International website registration Register for (Aetna International s secure member website) Photo upload through Log in to Aetna International's secure member website Upload and maintain a personal photo Edit or replace an existing personal photo or personal information newuseren.doc/pdf Vers Nat l ID

2 Downloading photos from a device to your computer There are many different ways to get photos from one device (e.g., your camera) to another (e.g., your computer). This includes, but is not limited to, a USB cord, Bluetooth connection, memory card/drive or wireless connection. The best method to transfer the photo is unique to your device. Therefore, please visit the device manufacturer s website for this information. newuseren.doc/pdf Vers Nat l ID

3 Aetna International website registration Step 1 Type in the browser URL address line. Click Go (or Enter). Click Member under Secure login. Step 2 Click Login/Register under Members on U.S. based plans, start here. newuseren.doc/pdf Vers Nat l ID

4 Step 3 Click the Register for online access button. Note: Once you register, you can access the site by following Steps 1 and 2 and then entering your User name and Password and selecting Log in under Member login. Step 4 Choose Aetna International Member from the Aetna International Registration drop-down box. newuseren.doc/pdf Vers Nat l ID

5 Step 5 Verify you are an active Aetna International member. If you have a plastic Aetna International member ID card with a member ID number on the front: Add the member ID number listed on the front of the card in the Member ID field (include the W). Add the following in the Temporary Password field: o The first letter of your first name o PLUS the first 10 letters of your last name o PLUS your date of birth in MMDDYY format Example: John Smith born on May 6, 1967 would enter: JSMITH (Select the i that appears next to the Temporary Password field heading to see these instructions while onscreen) Then select the Register button. newuseren.doc/pdf Vers Nat l ID

6 If you do not have a plastic Aetna International member ID card with a member ID number on the front please refer to your Saudi National ID Number. This is a 10-digit number. The first digit (when reviewing from left to right) usually starts with the number 1. Enter the following in the Member ID field : Drop the first digit from the Saudi National ID Number and enter the remaining 9-digits. Example: If your Saudi National ID Number is: Drop the first digit: 1 and Enter the remaining 9-digits: in the Member ID field NOTE: Use the same 9-digit number that you entered in the Member ID field if you call the Aetna International Customer Service Center and are asked to provide your Member ID. This ID should not include a W when entered. Add the following in the Temporary Password field: o The first letter of your first name o PLUS the first 10 letters of your last name o PLUS your date of birth in MMDDYY format o Example: John Smith born on May 6, 1967 would enter: JSMITH (Select the i that appears next to the Temporary Password field heading to see these instructions while onscreen) Then select the Register button. newuseren.doc/pdf Vers Nat l ID

7 Step 6 Set up your account for future visits to the website. Choose and enter a unique user name. Your User name must: o Be between six and 20 characters, and o Contain no spaces. Choose and enter a unique password. Your Password must: o Contain at least one letter and at least one number; o Be between eight and 20 characters; and o Be different from your user name. (Example: 2be1validpassword) Re-enter your password in the Confirm Password field. Select a Challenge Question from the drop-down box and enter the applicable Answer. We will use this information in case you forget your password in the future. newuseren.doc/pdf Vers Nat l ID

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9 Step 6 (Continued) Enter a valid address. This is required to register for the Aetna International website. Re-enter the address in the Confirm field. Select the Destination Country where you will reside while covered under this Plan. Select the Destination City where you will reside within the Destination Country while covered under this Plan. If your Destination Country is the UNITED STATES OF AMERICA, your Destination City will display OTHER. Enter the City and State in the If Other, please specify field (example: Atlanta, Georgia). Select your Language Preference from the available drop-down. Select the checkbox if you would like to receive Notifications about Aetna International products and services that may be available to you. Select Submit. newuseren.doc/pdf Vers Nat l ID

10 Step 7 View the congratulations confirmation page. This will list your User name and Password. Important note: Please record your User name and Password in a safe place. While the challenge question can be used to assist with password recovery, User names cannot be recovered. If you forget your User name, contact the Aetna International Service Center (at the number on your member ID card) to reset your account. newuseren.doc/pdf Vers Nat l ID

11 Log in to Aetna International s secure member website Step 1 Type in the browser URL address line. Click Go (or Enter). Click Member under Secure login. Step 2 Click Login/Register under Members on U.S. based plans, start here. newuseren.doc/pdf Vers Nat l ID

12 Step 3 Click the Register for online access button (if you have not yet registered for the Secure Member site). Note: Once you register, you can access the site as follows: Follow Steps 1 and 2 Enter your User name and Password and Select Log in under Member login. newuseren.doc/pdf Vers Nat l ID

13 Upload and maintain a personal photo Step 1 Click the UPLOAD AND MAINTAIN PHOTO FOR ID CARDS link. You will then see a page listing your name and any eligible family members enrolled and approved for coverage. Step 2 Click Upload Photo for you or an individual family member. You will need to repeat the following process for each individual. Note: Family members under five years of age will not have the option to upload a photo (as this requirement does not apply to them). newuseren.doc/pdf Vers Nat l ID

14 Step 3 Enter the following information on the ID Card Photo Maintenance page. Name: This is the name that will appear on the member ID card. It cannot be changed. (Note: if the total number of characters for the first and last name, with a space between the two, exceed 26 characters, the ID card will list the member s first name initial and up to 24 characters of the member s last name.) Telephone number: Enter a 10-digit telephone number and an extension, if it applies. address: Enter a valid address. This must include and a. in the address. Mailing address: o Add address line 1 (required). o Add address line 2 (optional, use as needed). o Add the 5-digit U.S. postal zip code number. This will pre-fill the city and state of your address. o Confirm city and state (based on the zip code entry). Example: 123 Main Street Apt# 14A City, State, (zip code) Select the tip icon next to each entry field for help. newuseren.doc/pdf Vers Nat l ID

15 Once these fields are completed: Click the Browse button. Locate and select the.jpg file to upload (for placement on the member ID card). Click the Open button, once the file name appears in the File Name field. (Or double-click on the file name when selecting the file.) The path to the.jpg file will populate the area that precedes the Browse and Upload buttons. Click the Upload button. newuseren.doc/pdf Vers Nat l ID

16 Step 4 Adjust the uploaded photo to focus on the section that will appear on the member ID card. You can drag the small squares that border the grey frame to focus the border on your face. NOTE: the photos given to you as examples in these instructions are not the ideal photos that we require to be uploaded in the system. Our example images may appear dark and the faces do not look straight into the camera. They were included to be able to provide an image to fill the available image space rather than to act as examples of quality. Please be aware of this when reviewing the photos in this document and when selecting your photo image to upload. Select Save Photo and Information; Create ID Card Preview. You will then receive a confirmation page. newuseren.doc/pdf Vers Nat l ID

17 Step 5 On this confirmation page, you can: Select the Review My Data and View Card Preview link to review your submitted information. Select the Print this Page link to keep a record of the successful upload. Select the Members list link to repeat this process for another covered family member (as needed). Select Welcome to return to the welcome page. newuseren.doc/pdf Vers Nat l ID

18 On the Review My Data and View Card Preview link, you can: Review the image that appears on the member ID card for: o clarity (a clear photo of your entire face); o format (a close, centered photo of your entire face); and o appropriateness (a single image of you; no other people in the photo). Review your phone number, and address information for accuracy. If you want to make changes to this information, select the Edit Information link to return to the ID Card Photo Maintenance page. Select the Return to List of Members link if you are ok with the image and contact information, and wish to upload photos for other family members. The Edit Information link will return you to the ID Card Photo Maintenance page where you can: Remove the pending image and upload a new image (or re-crop the prior photo image); and/or Edit your phone number, and address information. newuseren.doc/pdf Vers Nat l ID

19 Once you make your changes, you can: Click the Save Photo and Information; Create ID Card Preview link to apply any updates/changes. This will repeat the prior process. Click the Cancel button to cancel your updates/changes. o This will prompt a Are you sure you want to cancel and lose any changes made? message. o Click the Cancel button to return to the previous page. o Click the OK button to cancel your updates/changes. newuseren.doc/pdf Vers Nat l ID

20 Edit or replace an existing personal photo or personal information Follow steps 1, 2 and 3 under the Log in to Aetna International s secure member website section. Once logged in, click the UPLOAD AND MAINTAIN PHOTO FOR ID CARDS link in the middle of the page. You will then see a page listing your name and any eligible family members enrolled and approved for coverage. Click Upload Photo next to the applicable family member who needs his or her photo or information changed. The current photo and personal information will then appear on the screen (as well as any Image History). Click the Edit Information link to return to the ID Card Photo Maintenance page. newuseren.doc/pdf Vers Nat l ID

21 The ID Card Photo Maintenance page displays the member s personal information. You can change the telephone number, address and mailing address on this page. Any uploaded photos, not already reviewed and approved for use on the member ID card, will display as a Pending Image. To replace the pending image: o Click the Browse button. o Locate and select the.jpg file to upload (for placement on the member ID card). o Click the Open button, once the file name appears in the File Name field. (Or double-click on the file name when selecting the file.) o The path to the.jpg file will populate the area that precedes the Browse and Upload buttons. o Select the Upload button. o The new image will then replace the previous image. You may also click the Remove link under the image before following the above steps. Follow the remaining steps under the upload and maintain a personal photo section. newuseren.doc/pdf Vers Nat l ID

22 Note: If any prior approved or rejected images exist, a historical images section will show at the bottom of the page. Placing the mouse over this section will provide details on the date/time/status of each image. The color of the border or image background explains its status: grey (image pending approval or rejection), green (approved image/available for use on ID card) or red (rejected image/not available for use on ID card). newuseren.doc/pdf Vers Nat l ID