CITY OF CULVER CITY HOUSING PROGRAMS OFFICE 9770 CULVER BOULEVARD, CULVER CITY, CALIFORNIA SECTION 8 (HCV) WAITING LIST

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1 CITY OF CULVER CITY HOUSING PROGRAMS OFFICE (310) INFO. LINE (310) FAX (310) CULVER BOULEVARD, CULVER CITY, CALIFORNIA TEVIS BARNES Housing Programs Administrator SECTION 8 (HCV) WAITING LIST FREQUENTLY ASKED QUESTIONS Q: When and what time does the waiting list open? A: The waiting list opens at 8:00 a.m. Pacific Standard Time (PST) on Friday, November 18, 2016 and remains open until 11:59 p.m. Pacific Standard Time (PST) on Saturday, November 19, Duplicate applications and/or fraudulent information may result in disqualification. Due to limited funding, not all applicants will be placed on the waiting list. We will accept enough applications to develop a 24-month waiting list. Q: What are the hours that the website will accept applications? A: The WaitListCheck website will accept applications 24 hours a day from 8:00 a.m. Pacific Standard Time (PST) on Friday, November 18, 2016 and remains open until 11:59 p.m. (PST) on Saturday, November 19, Q: Will the agency be available to answer Applicant questions during the time period the waiting list is open. A: Please contact the Culver City Housing Authority Information Line at Q: I don t have internet access at home. Do you know where I can go to complete my application? A: As a courtesy, a limited number of computers will be available at the Julian Dixon Library, 4975 Overland Avenue, Culver City, on November 18 from 10:00 a.m. to 2:00 p.m. and November 19 from 10:00 a.m. to 4:00 p.m. Please contact the Julian Dixon Library prior to November 18 to obtain a required Computer User Card (Computer User Cards are free of charge. Computer User Card applications are at To provide reasonable accommodations for seniors and disabled, a limited number of computers will be available for senior and disabled households at the Culver City Senior Center, 4095 Overland Avenue, Culver City, on November 18 from 9:00 a.m. to 5:00 p.m. and November 19 from 12:00 p.m. to 4:00 p.m. Culver City Employees take pride in effectively providing the highest levels of service to enrich the quality of life for the community by building on our tradition of more than seventy-five years of public service, by our present commitment, and by our dedication to meet the challenges of the future.

2 Page 2 Q: I don t have a computer. How can I complete an application online? A: As a courtesy, a limited number of computers will be available at the Julian Dixon Library, 4975 Overland Avenue, Culver City, on November 18 from 10:00 a.m. to 2:00 p.m. and November 19 from 10:00 a.m. to 4:00 p.m. Please contact the Julian Dixon Library prior to November 18 to obtain a required Computer User Card (Computer User Cards are free of charge. Computer User Card applications are at To provide reasonable accommodations for seniors and disabled, a limited number of computers will be available for senior and disabled households at the Culver City Senior Center, 4095 Overland Avenue, Culver City, on November 18 from 9:00 a.m. to 5:00 p.m. and November 19 from 12:00 p.m. to 4:00 p.m. Q: I don t have access to transportation to that location. Can I complete my application over the phone? A: Applications will not be taken over the telephone. Q: The website is unavailable and I cannot enter my application? A: Please check the status of your internet connection to verify it is working. If your connection is currently down, the waiting list will be available 24 hours a day from 8:00 a.m. Pacific Standard Time (PST) on Friday, November 18, 2016 and remains open until 11:59 p.m. Pacific Standard Time (PST) on Saturday, November 19, Q: Can someone else sign up for me? A: You are welcome to have a friend/family member complete the application for you, however please be advised that you must certify that all the information being provided is true and complete. Q: Can I use my iphone, Android, Blackberry to submit an application? A: Yes, you are welcome to use your iphone, Android, Blackberry, etc. to submit an application. Q: I m elderly, what type of assistance can I get to complete an application? A: 1. You may have a family member or friend use their computer/internet to assist you with the application process. 2. As a courtesy and to provide reasonable accommodations for seniors and disabled, a limited number of computers will be available for senior and disabled households at the

3 Page 3 Culver City Senior Center, 4095 Overland Avenue, Culver City, on November 18 from 9:00 a.m. to 5:00 p.m. and November 19 from 12:00 p.m. to 4:00 p.m. Q: I have a request for a reasonable accommodation due to a disability. What is your Agency s policy on handling such requests? A: It is the policy of the CCHA to provide reasonable accommodations to those persons with disabilities so that they can participate equally in its housing programs. To request a reasonable accommodation, please contact the Housing Authority at Q: I d like to submit a written application instead of using the What is your Agency s policy on handling such requests? A: No paper applications will be hand-given. The application process is ONLINE ONLY. Q: I have limited English language proficiency. What other language types does your application process support? A: The online application is available in English, Spanish and up to 90 other languages. Q: I d like more information about your Agency and housing programs it provides. A: We have additional housing program information available on our website found at Q: I am being asked to enter payment information, is that correct? A: WaitListCheck will never ask for payment information. Please use the direct link published URL rather than a search engine. Please apply at WAITING LIST APPLICATION QUESTIONS Q: Do I have to put all household member s income who will be a part of my household on my application and if I do, will it hurt my chances for being selected? A: Your application should be as true and complete as possible. If you receive benefits and/or income from any household member, then you should include it. Your income will be verified at the time of admission on the program waiting list provided you are selected to enter on the waiting list. Q: If my kids live with me and they are 18 years old or older, do I have to include their income?

4 Page 4 A: Yes, all family member income needs to be disclosed. Q: I was on the website and started to complete my application. I lost the internet connection in the middle. How do I go back in? A: You will need to start the application process from the beginning and resubmit your application if you did not receive a confirmation number. REQUIRED INFORMATION ON THE APPLICATION Q: I do not have an address. How can I submit my application? A: You may create an address during the application process. A link to a free service is provided from the application. Q: What information will I need to fill out the application? A: To fill out the application you will need the names, social security number and date of birth for all members in your household. You will also need to list all income received by all members in the household. WAITING LIST STATUS QUESTIONS Q: How do I check the status of my application? A: On December 1, 2016, you may call to check your application status. Q: What does an active status mean? A: An Active Status means you have been selected for the waiting List. Q: What does an inactive status mean? A: An Inactive Status means you have NOT been selected for the waiting list. Q: What does a hold status mean? A: A Hold Status means the agency has pulled your name and you will receive additional information in the mail regarding your application. ACCOUNT CREATION QUESTIONS

5 Page 5 Q: Should I use the same address that I entered on the application? A: Yes, you should be using the same address. Q: Why do I have to create an account? A: An account must be created to submit your application and it then allows you to check the status of the application. Q: Do I need to enter both my address and phone number? A: No you can use either the address or phone number for your user ID. If you decide to enter both, the address by default will be your user ID. Q: Should I keep my answers to the security questions I used? A: Yes your answers should be kept in a safe place as they will be used if you have forgotten your password. Q: What happens if I forgot my password? A: On the homepage for please click the Forgot Password link and follow the onscreen instructions.