Nissan Merchandise Store - Manual

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2 Contents About Sapphire Logistics How to place an order with us Contact Information Payment Methods & Banking Details Support & Returns Reset Website Password Website Registration Request Retailer Information Sheet Website Ordering Procedure Website Ordering Procedure - Part 2 Website Ordering Procedure - Part 3 Website Screenshots - My Account Menu - My Account Page, Login - Navigation Menu - Product Summary Examples on Catalogue Pages - Single Product Page - Single Product Page, Added to Basket - Mini Basket - Basket (Cart) Page - Checkout Page - Payment Options & Place Order Manual Stock Order Form (FAX) Please note that the information within this manual was accurate at the time of release and that while Sapphire Logistics endeavours to ensure all the information is accurate, the information may subject to change without prior notice. For any queries, please contact darryl@sapplogistics.co.za. Contents

3 Sapphire Logistics is a nationwide One-stop logistics supply chain service with branches in Cape Town and Johannesburg. For more information on what we do and who we are, please go to our corporate website Sapphire Logistics provides a complete logistical and manufacturing supply chain management solution to a corporate contracted client base throughout Southern Africa. We have provided this service for over 30 years to our clients. Our one stop shop solution has been implemented in various sectors, including the fuel industry, the banking and financial sector and the motor industry. We have a national footprint in South Africa and extend this throughout Africa. With a team of national Sales Reps that are dedicated to call on you, on site & fulfill your service, gifting and retail requirements. We can proudly state that the Sapphire Solution provides everything that is required to market, promote, retail and activate a brand within its sales network. What Sapphire will supply to you: Branded merchandise, customised lifestyle gifting, clothing & technical uniforms. Other value added services (Developed according to Nissan Brand guidelines) Special custom branded gifts, clothing and products Marketing collateral support (Banners, posters print & DTP, etc.) Merchandise & Display Support for any marketing events Dealership Websites Development About Sapphire Logistics

4 How to place an order with us: You are welcome to place your order with us in either of the following two ways: 1. Via the Nissan Merchandise Store, (Please refer to the Website Ordering Procedure in this manual) 2. Via telephone, fax or . How to place an order with us

5 Our Contact Details Cape Town Head Office: 2nd Floor, Safepak Building, 16 Old Mill Street, N Dabeni, Cape Town South Africa, 7405 Telephone: Facsimile: Cape Town Warehouse: N Dabeni Business Park, 6 Inyoni Street, N Dabeni, Cape Town, South Africa, 7405 Telephone: Facsimile: Client Liaison: Saajidah (saajidah@sapplogistics.co.za) Johannesburg Office & Warehouse: Units 1, 2 & 3, 88 Loper Avenue, Spartan Extension 2, Aeroport, Johannesburg, South Africa, 1619 Telephone: Facsimile: Client Liaison: Nikki (nikki@sapplogistics.co.za) Key Account Manager Brendon Bain( ) Contact Information

6 Payment Methods & Banking Details Payment methods available on On Account (with Order Number) for Nissan Dealers (South Africa) Only On Account (with Order Number) for Head Office Staff Only Submit Order for Quote for International Dealers Only Credit Card for International Nissan Dealers & Public (Payfast Gateway, R payment limit per order - Instant EFT for Public (South Africa) (Payfast Gateway - Zapper Mobile Payment for International Nissan Dealers & Public (Get the APP - ) Banking Details Sapphire Logistics First National Bank (FNB) Account No: Branch Code: Swift Code: FIRNZAJJ Cheques not accepted Payment Methods & Banking Details

7 Support & Returns Website Login Queries, Account Queries, Order Queries, Returns & Payment Issues Please contact our Client Liaison department Saajidah in Cape Town at (021) Nikki in Johannesburg at (011) Returns Please note we do not accept any returns older than 6 months from date of purchase. All returns less than 6 months will be exchanged when supported by proof of purchase (i.e. a copy of your Sapphire invoice or the invoice number). Website Support Darryl (darryl@sapplogistics.co.za) Support

8 Reset Website Password If you are having trouble logging into the website, please follow these steps before contacting your Client Liaison Click on the following link: /my-account/lost-password/ Enter your address Click on the Reset Password button Check your inbox for a message from the Nissan Merchandise Store website (Also check your Junk Mail folder), it may take 10mins or so to arrive. In the there will be a link, please click on it. A new page on the website will open where you can enter your new password, enter it twice to confirm Click Save If successful, you will see a message: Your password has been reset and a link to log in. Website Password Reset

9 Website Registration Request Website profiles are only available to Nissan Staff and Dealerships If you are unable to log in, and you cannot reset your password (see the previous page) please send the following information to your Client Liaison Your full name Your address For Nissan Staff: Your Department For Nissan Dealers: Your Dealership name & code For Nissan Dealers: Completed Retailer Information Sheet (Next Page) Website Registration Request

10 Retailer Information Sheet Nissan Dealerships need to be added to our system as a customer In order to add you to our database, please complete this Information Sheet; Scan and or FAX to the nearest Sapphire Logistics Depot. Cape Town: Facsimile: saajidah@sapplogistics.co.za Johannesburg: Facsimile: nikki@sapplogistics.co.za Please Complete: Name of Dealership: Physical Address: Dealer Number: Contact Person: Telephone Number: Address: VAT Number: Retailer Information Sheet

11 Website Ordering Procedure 1. Go to Type into your browser s address field and press Enter. Once the page has loaded you will see the Nissan logo. Please make sure the website address still shows as at the top. 2. Enter your login credentials (That you received in your welcome ; subject: Welcome to the Nissan Merchandise Store ) Your username goes in the Username field and your Password goes in the Password field. If you are on a secure device, you can check the remember me option. Click the blue Login button to log in. **N.B. Log in to see your preferential pricing! 3. To browse the products, you can click on the Products page On the product tab and product page, products are displayed in brief in a grid layout. If you would like to see more detail, you can click on the product image or title that you are interested in. 4. To save a product to your order, click the Add to Basket button Some products will require that you select a size first, like a clothing or footwear item. To add extra quantity, enter a value in the text Website Ordering Procedure

12 Website Ordering Procedure (continued) box next to the Add to Cart button 6. Browsing You may continue browsing the website and saving products to your basket until you are satisfied that you have everything you need. You may log out and return later, if you wish to complete your order at a later stage. (You must be logged in though!) 7. Cart (Basket) Page This page allows you to review your order before you start your checkout procedure. On this page you may remove items (x) or increase quantities before you are ready to check out. 8. Checkout Page Please complete your address fields completely. You may have a different shipping and billing address, but we ship to the billing address by default. Your addresses will be saved for future use (If you are logged in!) Fields marked with a red * are compulsory. Payment Options For South African Nissan Dealers: On Account, with Purchase Order Number- Prepare your Purchase order first, and at checkout, select the On Account payment option. Enter the Purchase Order code into the field provided. Once completed, you will get an order confirmation and we will ship your order. (South African Dealers Only) Website Ordering Procedure - Page 2

13 Website Ordering Procedure (continued) Payment Options For Nissan Staff: On Account, with Order Number - Select the On Account payment option. On Account, with Purchase Order Number- Prepare your Purchase order first, and at checkout, select the On Account payment option. Enter the Purchase Order code into the field provided. Once completed, you will get an order confirmation and we will ship your order. Payment Options For Nissan International Dealers & General Public: Instant EFT (PayFast) - When you select this option and place your order, you will be redirected to the secure PayFast Payment Gateway where you will need to log into your PayFast account to complete the payment. Once completed, you will get a order confirmation and we will get a Proof of Payment from PayFast and ship your order. (**You will need to set up an account with PayFast with your account details and they will handle the payment on your behalf) Credit Card (PayFast) - When you select this option and place your order, you will be redirected to the secure PayFast Payment Gateway where you will need to enter your credit card information to complete the payment. Once completed, you will get an order confirmation and we will get a Proof of Payment from PayFast and ship your order. Zapper Mobile Payment - Please install Zapper on your mobile device first, and link it your bank account. When you reach the checkout page, you select Zapper as your payment option and scan the QR code with your mobile phone. Once completed, you will get an order confirmation and we will get a Proof of Payment from Zapper and ship your order. Website Ordering Procedure - Page 3

1. Fill in your username (You received this by email when you were registered) 2. Enter your Password (You received this by email when you were registered) 3. Click Login 1 2 3 4.

14 1. Fill in your username (You received this by when you were registered) 2. Enter your Password (You received this by when you were registered) 3. Click Login If you cannot find or remember your login username and password, click on the lost your password link and enter your address. You will receive an from the Nissan Merchandise Store, with a link you need to click on. 4 This link will take you to a new page where you can enter enter a new password. Website Screenshots - My Account Menu

15 1. This is the website s main navigation menu. Click on PRODUCTS to browse the products on offer. 1 User Name Website Screenshots - Navigation Menu

16 Products are displayed in brief on the product pages as with the examples on the left. 1. This is a simple product, you can add this product to your basket without clicking through to the product detail if you wish. 2. This is a variable product, it has sizes or colour variations, which means you need to select the options first before you can add the product to cart. SKU: This is the product Stock Keeping Unit or Stock Code 1 2 Website Screenshots - Product Summary Examples on Catalogue Pages

17 2 1 User Name 1. Product Title 2. Product Price, excl. VAT 3. Clothing Size (this needs to be selected before the product can be added to your basket) 4. Product quantity; change this value to change the amount of the product you want to add to your Basket. 5. Add to Basket button Add to back order - If an item is out of stock, you can place it on backorder - however, please note that the stock my take some time before it will be available to be shipped. 6 Website Screenshots - Single Product Page

18 1. You will see a notification explaining that the item has been successfully added to your basket View basket link 1 2 User Name Website Screenshots - Single Product Page, Added to Basket

19 This is your mini-basket, click here at any time to see what you have already added to your basket. 2. You can also remove items here, by clicking the red (x) 3. You see your current sub-total 4. This link will take you to see your full basket in detail If you wish, you can navigate straight to the checkout page from here. Website Screenshots - Mini Basket

20 This is the basket page. It displays all the items you have currently added to your basket. If you have logged in, your items will be saved in your basket until you decide to check out. 1. Remove items by clicking the red (x) 2. Image thumbnail Product Title 4. Product Price (excl. VAT) 5. Quantity 6. Total 8 7. Update Basket, click this if you have made changes to your basket like removing an item (1) or updating the quantity (5) 8. Basket Totals, if you don t see shipping options, you need to set your delivery address at checkout (next page) or under My Account Website Screenshots - Basket (Cart) Page

1. Billing Details Form 1 2 6 2. Complete all the required fields, marked with a (*) 3. Don t forget to select your closest depot 4.

21 1. Billing Details Form Complete all the required fields, marked with a (*) 3. Don t forget to select your closest depot 4. Check this box if you want to ship to different address to your billing address 5. Order notes (add any other requests or instructions here) 7 6. Your Order Summary 7. Shipping will be updated once you complete your Address 8. Select your payment option (Next page for detail) * Image to be updated Website Screenshots - Checkout Page

22 * Image to be updated 6 7 Please note that you will only see the payment options applicable to your user profile 1. On Account - with Order number this payment option is visible for South African Nissan Dealers and Head Office Staff. 2. Payfast Credit Card (Anywhere) or Instant EFT (S.A. Only) This payment option is visible for Rest of Africa Nissan Dealers & Guest Users (Private Persons) 3. Submit order for Quote This payment option is visible for Rest of Africa Nissan Dealers Only 4. Zapper This payment option is visible for Rest of Africa Nissan Dealers & Guest Users (Private Persons) 5. Check the Terms & Conditions box 6. Click the place order button to complete your order. You will receive an order confirmation. Website Screenshots - Payment Options & Place Order

23 Stock Order Form Item Code (SKU) Description QTY Size Unit Price Total Price Please Complete the form and enter your order details in the applicable fields on the left. (Browse for the items you are interested in). Scan or fax the completed form to your nearest Depot. Name of Dealership: Delivery Address: Contact Person: Cell Number: Fax Number: Telephone Number: Address: Date (YYYY/MM/DD): Signature: Delivery Charge of R85 if order is less than R1000 Excl. VAT Banking Details First National Bank (FNB) Branch Code: (Claremont ) Account Number: Delivery Charge Sub Total VAT (14%) Total Fax or Scan to closest depot: Client Liaison JHB Lynn: FAX: nikki@sapplogistics.co.za Client Liaison Cape Town Saajidah: FAX: saajidah@sapplogistics.co.za Manual Stock Ordering Form

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