Cummins Product Registration

Transcription

1 Works Instructions 1. Introduction Cummins Product Registration is a website used to register Cummins engines. The information is used by Cummins to ensure that we are prepared to meet the service needs of our engines worldwide. Some information is used to meet the United States Environmental Protection Agency s emissions compliance regulations. The contact information is used for campaign purposes, in case we ever need to reach the engine owner. The information you provide with Product Registration is held in strict confidence and will never be sold or shared otherwise. 2. Purpose This work instruction contains the guidelines to be followed in the process for registering Cummins engines though the different methods. It defines the use of the Product Registration website and all data required on each section to assure proper documentation and in each section, provides a step-by-step approach of uploading the information to be registered. Rev 1 November 2017 Copyright Cummins Inc Page 1 of 21

2 3. Table of Contents These work instructions will step through three sections described below. I. Registering Cummins Engines Equipment owners/end-users, Companies and Original Equipment Manufacturers (OEMs) register Cummins engines though three different methods: A. EDI Process - This process is from the OEM side. The OEM updates their system and the date is automatically transferred to the Cummins database. B. Web Form Instructions Low Volume. The web form is intended for equipment owners/end-users who have one engine to register. C. Excel Upload Instructions High Volume The Excel template upload feature is intended for Cummins Distributors, Dealers, or OEMs who will be registering many engines on a regular basis. (1) Requesting Access (2) Registering Engines using the Excel Upload Feature (3) This section describes in detail how to populate the Excel template. II. III. Product Registration Tips Frequently Asked Questions Rev 1 November 2017 Copyright Cummins Inc Page 2 of 21

3 Section I: Registering Cummins Engines A. EDI Process A1. Electronic Data Interface (EDI) is for large OEMs (factory accounts) and is not linked to this Product Registration tool or interface. A2. EDI is a separate and different type of data transaction involving information technology infrastructure on a regularly scheduled timeline. A3. If an OEM wants to pursue EDI by using bar code readers in assembly plants as part of their manufacturing flow, contact your Cummins Account Manager. B. Web Form Instructions B1. To register an engine that you own, or to register on behalf of the engine owner, please fill out the form, completing all mandatory fields indicated by an asterisk (*). B2. The registration is divided into three different sections: Contact Information Product Information Confirmation. Rev 1 November 2017 Copyright Cummins Inc Page 3 of 21

4 Figure 1: Web Form Product Registration Welcome Screen Rev 1 November 2017 Copyright Cummins Inc Page 4 of 21

5 B2.1 Contact Information Cummins Product Registration ** is required so a confirmation can be sent. B Address is GOOGLE search enabled. Begin typing the address number and street and the search engine should create a drop-down list to make a selection. Figure 2: Web Form Product Registration Contact Information Screen (Address) B Once the address is selected; City, State/Providence, ZIP/Postal Code and Country information will be auto-populated based on GOOGLE information. This address information is still editable if needed. B When the contact information has been filled out, click the Next button. Figure 3: Web Form Product Registration Contact Information Screen (City/State/Zip/Country) Rev 1 November 2017 Copyright Cummins Inc Page 5 of 21

6 B2.2 Product Information ** Only ESN information is required. Cummins Product Registration B2.2.1 When Engine Serial Number (ESN), Equipment Manufacturer and Vehicle Identification Number (VIN) are present in the Cummins Database, Product Registration will automatically auto-populate the information once you tab after adding the ESN. B2.2.2 Equipment Manufacturer and Vehicle Identification Number (VIN) will still editable if needed. B2.2.3 After selecting the purchased date, if the tab shows you the following screen, just click on Cancel and you should be able to keep registering your product. Figure 4: Web Form Product Registration Contact Information Screen (Confirm/Cancel) Rev 1 November 2017 Copyright Cummins Inc Page 6 of 21

7 B2.2.4 When the product information has been filled in, click the Add Product button to ensure the information has been added. Figure 5: Web Form Product Registration Product Information Screen (Add Product) B2.2.5 Once you add the product information, you should be able to see the engine information below. Figure 6: Web Form Product Registration Product Information Screen (ESN/VIN) XXXXXX X XXXXX XXXXX Rev 1 November 2017 Copyright Cummins Inc Page 7 of 21

8 B2.2.6 Several ESNs can be added to the same contact information. Fill in the Product Information for every ESN and click Add Product after every ESN instance. B2.2.7 Once all the ESNs have been added, click Next to continue with the confirmation process. Figure 7: Web Form Product Registration Product Information Screen (Multiple ESNs) XXXXXX X XXXXX XXXXX Rev 1 November 2017 Copyright Cummins Inc Page 8 of 21

9 B2.3 Confirmation B2.3.1 Review the information showing in the Confirmation section to make sure all the information is correct. B2.3.2 To correct Contact Information, click on the Contact Information section on the top and all the information will be editable. Edit the information needed to be corrected and then continue with the process. B2.3.3 To correct Product Information, click the Pencil ( ) to the right of the ESN table. All information will be editable. Edit the information needed to be corrected and then continue with the process. B2.3.4 To delete ESN information, click the Trash can ( ) to the right of the ESN table. A delete confirmation question will appear, click Confirm to delete the ESN. Figure 8: Web Form Product Registration Confirmation Screen (Customer Information) B2.3.4 Once you have confirmed the information is correct, click on Register Your Product. Rev 1 November 2017 Copyright Cummins Inc Page 9 of 21

10 B2.3.5 Confirmation screen will be shown as bellow. Figure 9: Web Form Product Registration Confirmation Screen (Confirm) B2.3.6 Click Confirm to finish with the Product Registration process. B2.3.7 A confirmation will be sent to the address that was entered into the registration form. B2.3.8 For assistance, click the Contact Us link at the bottom of the page to send an to the system administrator. Rev 1 November 2017 Copyright Cummins Inc Page 10 of 21

11 C. Excel Upload Instructions C.1.The Excel Upload option is intended for customers who will be regularly registering many engines, such as Cummins Distributors, Dealers, or Original Equipment Manufacturers (OEMs). C.2 In this process, the customer enters engine and customer data into the template and then uploads it to the Product Registration website. C.3 Access is required to be able to upload information through the Excel file template. C(1) Requesting Access C(1).1 Non-Cummins Employee Users C(1).1.1 Users who would like to use the Excel Upload feature but who are not Cummins employees must first follow this link to request a Cummins World Wide ID (wwid) and password. or go to Click Create An Account on the top menu. Figure 10: Product Registration Welcome Screen (Requesting Access) Click Get Cummins User ID Figure 11: Product Registration Welcome Screen (Get Cummins User ID) Rev 1 November 2017 Copyright Cummins Inc Page 11 of 21

12 C(1).1.2 Please fill out the form, completing all mandatory fields indicated by an asterisk (*). If you agree to the Cummins Privacy Statement, click the checkbox, and then click Continue. Figure 12: Product Registration Welcome Screen (Mandatory Fields) C(1).1.3 When you have finished, an administrator will be notified and you will receive a confirmation informing you when your request for access has been approved. Rev 1 November 2017 Copyright Cummins Inc Page 12 of 21

13 C(1).2 Cummins Employee Users C(1).2.1 Go to Click Create An Account on the top menu. Figure 13: Product Registration Welcome Screen (Create An Account) C(1).2.2 Click Here Figure 14: Product Registration Welcome Screen (Click Here) C(1).2.3. Log in with your Cummins WWID and password. Confirm your credentials and if you agree to Cummins Privacy Statement, click the checkbox, and then click Submit. When you have finished, an administrator will be notified and you will receive a confirmation informing you when your request for access has been approved. Figure 15: Product Registration Welcome Screen (Username/Password) Rev 1 November 2017 Copyright Cummins Inc Page 13 of 21

14 Figure 16: Product Registration Welcome Screen (User Profile) XXXXX XX XX cummins.com Rev 1 November 2017 Copyright Cummins Inc Page 14 of 21

15 C(2) Registering Engines using the Excel Upload Feature C(2).1 Access the prodreg.cummins.com website and log into the application using your Cummins WWID and password. Figure 17: Product Registration Welcome Screen (Log In) C(2).2 Follow the three steps on the website a. Click Product Registration Excel Template to download the template. b. Enter information into the spreadsheet; save and close the spreadsheet. c. Click Browse to find the file to be uploaded on your hard drive. d. Click the checkbox to agree to Cummins Privacy Statement. e. Click Upload to upload the Excel spreadsheet. Figure 18: Product Registration Excel Upload Screen (Steps) Rev 1 November 2017 Copyright Cummins Inc Page 15 of 21

16 C(2).3 Excel Upload Results should be shown after the information has been uploaded. Figure 19: Product Registration Welcome Screen (Mandatory Fields) An automatically generated confirmation will be sent to the user s address. If automatic confirmation is not received, data was not registered due to template data issue. Download latest template from website and follow instructions accordingly. All registration submissions records (Valid and Invalid) will be displayed at the bottom of the page. o If there are no invalid records, then nothing further is needed. o If there are any invalid records, proceed to the next step. C(2).4 Click Download Invalid Records to download a template containing the invalid records. Make any necessary corrections to this template and repeat the upload process. XXXXX XXXXXX TAKE OUT REAL NAMES AND CUSTOMER EXAMPLES MAKE FAUX ONES!! XXXXX XXXXX XXXXX XXXXX Rev 1 November 2017 Copyright Cummins Inc Page 16 of 21 XXXXX XXXXXX XXXXX XXXXX XXXXX XXXXX

17 C(3) Excel Template Instructions Cummins Product Registration C(3).1 After downloading the Excel template from the Product Registration website, follow these steps to populate the template with registration information. C(3).2 Enable Content this will cause Excel to make some format changes for you so that it will upload properly. C(3).3 Fill out the spreadsheet. C(3).3.1 The table below describes the columns in the Excel Template used to upload Product Registration data. C(3).3.2Fields with asterisk (*) are required. Column Title OEM_Customer Code (*) OEM_Company_Name (*) Engine Serial Number (*) Equip Serial Num (VIN) (*) Ship to Name (*) Ship to Address (*) Country (*) Ship to City (*) State / Province (*) ZIP Code (*) Greenhouse Gas Application Type (*) ATS Number Description OEM Code assigned by Cummins. 5 Digit legacy customer code. Validation against customer master database. Name of equipment manufacturer who installed the engine. Individual designation of engine assigned by Cummins Inc. (8 digit number). Equipment serial number (Vehicle Identification Number) assigned by the OEM. (Alphanumeric) Name of OEM, Dealer, or End User receiving engine. Address of Ship To Name (such as street name and number). Validation address for US only. See CEB00413: Country where engine is shipped. Must be selected from drop down. City of Ship To Name and Address. See CEB00413: First Point of Sale can be two letter codes or complete name. Zip code where engine is shipped. Type of vehicle in which an engine has been installed. For any EPA-certified Model Year 2013 and newer On-Highway engines, the OEM must indicate whether the engine was installed in a Tractor or Vocational application. For all other engines, select Not Applicable. Reference CEB00413 After Treatment Serial Number. This may include single module serial number. Rev 1 November 2017 Copyright Cummins Inc Page 17 of 21

18 Clean Idle SN SCR SN Switchback Assembly Customer Unit # Equipment Manufacture Pre-assembled DPF/SCR Unit. See CEB00408: A tracked, serialized Diesel Particulate. Clean Idle sticker serial number needed for California Air Resource Board reporting (8 or 11 digit number). See CEB00408: Serial number for the Selective Catalytic Reduction unit. (11 digit number). See CEB00408: DPF and SCR are pre-assembled by CES into a configuration (i.e., switchback) which has a separate top level assembly serial number than the DPF and SCRs as separate product. Fleet unique identifying number (11 digit number). This may be different than the OEM Company Name if a 3 rd party body builder is used for instance. Section 2: Cummins Product Registration Tips 2.1 Do not edit the Excel document. (e.g. delete columns, change column names). Use template as is. 2.2 Columns with asterisk (*) are mandatory fields. 2.3 Several OEM s/distributors registration data can be uploaded simultaneously on a single excel upload. 2.4 ESN should be 8 digit numeric. 2.5 Country selection should be selected from the drop down in the excel template (Column G). 2.6 State/Province field can be the two letter alpha code or Complete State//Province name. 2.7 Green House Application should be Vocational, Tractor, NA or Not applicable. If you have any questions about this process, please send an to: product.registration@cummins.com Rev 1 November 2017 Copyright Cummins Inc Page 18 of 21

19 Section 3: Frequent Questions Cummins Product Registration 3.1 What browser should I use? Internet Explorer, Firefox and Chrome browsers are supported for the Cummins Product Registration website. 3.2 How can a customer register the vehicle or equipment with Cummins engines? A customer can register a Cummins product three ways: Scan the QR code and complete the registration online. The QR code can be scanned with a smartphone or tablet using a QR-Reader app. Complete the registration online at productregistration.cummins.com. Fill out and return the hardcopy card to Cummins (no postage necessary). 3.3 What parts of the Product Registration card are mandatory to register product? The customer is optional, but all other information is needed to fulfil Product Registration. 3.4 What is the difference between all the various Registration cards? There are many different types of cards for the customer to return information to Cummins. These cards include, but may not be limited to, Product Registration, Transmission, Warranty, etc. These are all separate needs to track customer information. Product Registration is not related to the Warranty start date. 3.5 What is a QR code and what does it allow the customer to do for Product Registration? A QR code is black squares on a white background in a square grid that is a machinereadable optical label that contains information which sends a user to the Product Registration website to fill in customer information. See Figure 2. Figure 2: Cummins Product Registration QR Code 3.6 Where can the customer find a Product Registration Card? Some customers may have received an Owner and Maintenance (O&M) Manual which has the updated Product Registration card. Rev 1 November 2017 Copyright Cummins Inc Page 19 of 21

20 3.7 What if I don t want to provide my address? Cummins has a strict privacy policy. We will not sell your contact information to other parties. We will only use it to contact you about your product. An address is requested in this form so that we can send you a confirmation of your registration. However, if you prefer, you can fill out the registration card found in your owner s manual and mail it in. 3.8 How long does it take to update the data into the system? After the Product Registration tool receives files through the website, records are processed through the system once every 24 hours. 3.9 Why do I need the location of the vehicle s/equipment s? Cummins Inc. (CMI) is required to report the First Point of Retail Sale (FPOS) to the U.S. Environmental Protection Agency (EPA). The Product Registration process captures the U.S. location of the vehicle s/ equipment s first point of retail sale (FPOS) from the entity purchasing the vehicle/equipment (i.e., OEM, dealer or end customer). In the Product Registration tool, FPOS is located in the required (*) fields within Product Registration. Reference CEB for Valid First Points of Retail Sale, reporting, inventory, and correct postal abbreviations of Canadian Provinces, and countries In the Excel template upload, why do I need to report the Green House Gas serial number? Cummins must receive from Distributors and OEMs the regulatory class of the completed vehicle as part of timely Product Registration to satisfy the EPA s regulatory requirement for model year 2013 and later engines. Identifying and reporting 100% of GHG categories is required. Having GHG data for all Cummins engines sold allows CMI and its customers to achieve the greatest benefits from the service and support programs. Participating in and being an early adopter of such programs allows Cummins to competitively innovate and offer a wide range of products globally. For more information refer to CEB In the Excel template upload, why do I need to report the aftertreatment serial number? One of the reason is that Cummins has identified a need to track certain components of the system directly affecting the emissions output of the engine which are not factory installed by Cummins. These components are specified by Cummins, but installed by the OEM: DPF / TWC and SCR. Rev 1 November 2017 Copyright Cummins Inc Page 20 of 21

21 This is part of the Serialization reporting that is required by the Regulatory Distributor / OEM Agreement. OEMs are required to report back to Cummins the VIN/Equipment Serial Number, ESN, and Aftertreatment Serial Number(s) which is a response to an EPA requirement. For more information refer to CEB What is the Clean Idle Label and why do you need the number off it? Vehicles with engines certified to the optional NOx idling emission standard are required by ARB to have a Certified Clean Idle Label affixed to the vehicle. The Clean Idle Label is supplied for Cummins-branded engines by Cummins. Clean Idle Label serial number reporting is required by the Regulatory OEM / Distributor Agreement. OEMs/Distributors are required to report back to Cummins the VIN/Equipment Serial Number, ESN, First Point of Sale and Clean Idle Label serial number(s) to satisfy the ARB s regulatory requirement for model year 2008 and later engines that qualify for California idling emission standards. For more information refer to CEB Is this registration for warranty purposes? No, there is no link between product registration and warranty. For all warranty inquiries please warranty@cummins.com How do I register Cummins Onan products (generators)? Go to CumminsOnan.com and scroll all the way to the bottom where there is a "Support" section. Click on Support You will find there at the bottom of that section, product registration. Rev 1 November 2017 Copyright Cummins Inc Page 21 of 21