The Principles of Professionalism: Developing a New Class of Leaders. Pamela Eyring President

Transcription

1 The Principles of Professionalism: Developing a New Class of Leaders Pamela Eyring President

2 Overview Personal Brand Body Language Introductions and Networking Cross-cultural Awareness e-etiquette

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4 First Impressions Within the first 30 seconds of meeting someone, they form an opinion about you. 55% is based on how we look. 7% 38% is based on presentation, body language, and tone of voice. 38% 55% 7% is based on our verbal communication.

5 What Does It Mean To Be Well-Dressed? Always Good quality & condition Appropriate to the occasion Looks like a natural extension of you In Western Clothes Right color Fit: elegantly loose Scale Current and fashionable

6 Your Intention is Expressed by Your Choices Professional Something current Your skills & ideas Social Totally current Your personality

7 Men s Details

8 Sock color: Pants / shoes Bright patterns? Shoes & belt: Black Brown? Bottom button: Unbuttoned

9 Formal: Cap toe black lace-up shoe Less Formal / Informal: Loafers & Buckles

10 Women s Details

11 To Achieve a Formal Look Matching Jacket and Pants Skirts/Dresses hemmed at the knee Closed toe shoes

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13 To Achieve a Formal Look Accessories that do not move or make noise

14 Effective Makeup 69% and more than 8 in 10 women, say that clothing, hair and makeup are very or extremely important to make a good appearance on the job. 82% believe makeup is a DO for a woman s appearance on the job. Yankelovich Partners, Inc. 64% of directors said that women who wore makeup looked more professional. timesonline.uk

15 Save it for the Weekend

16 Eye Contact For Your Information

17 Business Eye Signals - Business

18 Social Eye Signals - Social

19 Intimate Eye Signals - Intimate

20 For Your Information Handshaking: The Ultimate Greeting

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22 Networking For Your Information

23 Small Talk Good: Travel Sports Entertainment Food & Restaurants Pets* Technology Avoid: Poor Health Religion Sex Money Dieting Personal Topics

24 Smooth Entrances Observe Facial Expressions Get in line of sight Initiate eye contact Smile Say, May I join you?

25 Polished Exits Wrap up conversation Business card exchange Thank the group Excuse yourself

26 Business Card Protocol

27 Business Card Protocol Present with Text Facing:. The Recipient Fresh Presentation:. Carry a Card Case How Many to Take:. Plenty, But Social and Private Events:. Proceed with Caution Receptionists:. Always, Every Time Giving and Requesting Cards:. The Rules Are

28 For Your Information Cross-Cultural Awareness

29 We view the world through our own Cultural Lens

30 Cultural Differences Stereotypes vs. Generalizations Stereotype Belief about a person or group, judgmental attitude, selective perception, refusal to learn Generalization Serves as a hypothesis to be tested, open attitude, curiosity, willingness to learn

31 The Impact of Culture Visible Behavior Dress Language Less Visible Values Assumptions Beliefs

32 e-etiquette

33 Electronic Communication Phones Text messaging Teleconferencing Social media

34 Selecting a Communication Medium

35 Written vs. Spoken Word Written-word cultures include: Germany, UK, USA, Sweden, Netherlands Spoken-word cultures include: Spain, Italy, Saudi Arabia, India, Brazil

36 Dos for Sending Business s Spell check everything Maintain the high standards of your company Follow the format of a proper business letter Check that your attachment is correct Keep s short and to the point Have a concise subject line

37 Dos for Sending Business s Include a greeting and signature line Have a quick response time Be discreet and avoid off-color remarks Read the most recent ones first Use the Out of Office message when on leave

38 Don ts for Sending Business s Don t send unsolicited (spam) Don t send confrontational or insulting s Never forward a confidential Be wary of the reply all button Avoid using ALL CAPS

39 When Sending s Internationally Be formal until invited Remember time zone differences Be professional and intentional in your word choice Ask before attaching large files

40 To establish oneself in the world, one does all one can to seem established already. François de La Rochefoucauld