Complaint Number : CGS Received Date: December 22, 2016

Transcription

1 Complaint Number : CGS Received Date: December 22, 2016 CONSUMER INFORMATION Primary Consumer: Kislyn Lewis Secondary Consumers: Consumer Contact Person: Consumer Address: 6885 Biscayne Blvd Rex, GA Not in Texas County United States Consumer Contact Information: Home: (404) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: Respondent Address: 227 N Loop 1604 E Ste 150 San Antonio, TX United States Respondent Contact Information: Business: (888) hello@campingandfishingoutlet.com COMPLAINT SUMMARY I made a purchase of several items. Received one item that was not as indicated on website. I contacted the company via , telephone, messenger, and chat to inquire about my other items and report the incorrect item I received. Each attempt has not received a reply from the company. I want my money back and for them to discontinue deceiving people. COMPLAINT DETAILS First contact with business: I responded to a Website or solicitation Other: Solicitation in other language: Transaction Place: At home Other: Contract Signed: No Page 1 of 2

2 Complaint Number : CGS Received Date: December 22, 2016 Amount Requested: $28.76 Amount Paid: $28.76 Method of Payment: DEBIT Payment Subtype: Bank Account Debit Date of Payment: November 25, 2016 Complained to Business: Yes Date of Complaint: December 7, 2016 Business Response: None Contacted Another Agency or Private Attorney: No Name and Address of Agency: Action Taken by Attorney: COMPLAINT INFORMATION CGS Analyst: marisol.bernal-leon@oag.texas.gov CPD Region: San Antonio Complaint Source: Web Page 2 of 2

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15 Complaint Number : CGS Received Date: December 30, 2016 CONSUMER INFORMATION Primary Consumer: Angienik Thomas Secondary Consumers: Consumer Contact Person: Consumer Address: 402 Strawbridge Lane Bonaire, GA Not in Texas County United States Consumer Contact Information: Home: (404) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: , no one answers the phone Respondent Address: US HWY 281N Ste 108 San Antonio, TX Bexar County Respondent Contact Information: Work: (888) Unknown COMPLAINT SUMMARY I ordered a 30 oz purple Yeti on 11/25/16 for $ The site states to allow for most merchandise. The fee was immediately take from my card. I have ed, called, and attempted contact on Facebook and still not received a refund or the merchandise. When I attempted a refund online they replied that I would receive a credit for $27 once I return the merchandise I never received. COMPLAINT DETAILS First contact with business: I responded to a Website or solicitation Other: Facebook advertisements Solicitation in other language: Transaction Place: Over the computer Other: Page 1 of 2

16 Complaint Number : CGS Received Date: December 30, 2016 Contract Signed: No Amount Requested: $31.99 Amount Paid: $31.99 Method of Payment: DEBIT Payment Subtype: Debit Card Date of Payment: November 25, 2016 Complained to Business: Yes Date of Complaint: December 21, 2016 Business Response: I received and automated reply that my order was being processed. Contacted Another Agency or Private Attorney: No Name and Address of Agency: Action Taken by Attorney: COMPLAINT INFORMATION CGS Analyst: marisol.bernal-leon@oag.texas.gov CPD Region: San Antonio Complaint Source: Web Page 2 of 2

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20 Complaint Number : CGS Received Date: December 9, 2016 CONSUMER INFORMATION Primary Consumer: Judy Pouncey Secondary Consumers: Consumer Contact Person: Consumer Address: 3959 Hillsdale Park Drive Sophia, NC Consumer Contact Information: Home: (336) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: Respondent Address: 227 North Loop 1604, Suite 150 San Antonio, TX Bexar County Respondent Contact Information: Work: (888) Unknown COMPLAINT SUMMARY C ordered a YETI 30 oz Tumbler for $43.95 via . C never rec'd purchase or refund to this day. COMPLAINT DETAILS First contact with business: Other: Solicitation in other language: Transaction Place: Other: Contract Signed: No Amount Requested: Amount Paid: Page 1 of 2

21 Complaint Number : CGS Received Date: December 9, 2016 Method of Payment: Payment Subtype: Date of Payment: Complained to Business: Date of Complaint: Business Response: Contacted Another Agency or Private Attorney: Name and Address of Agency: Action Taken by Attorney: COMPLAINT INFORMATION CGS Analyst: barbara.leblanc@oag.texas.gov CPD Region: San Antonio Complaint Source: Paper Page 2 of 2

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37 Complaint Number : CGS Received Date: December 15, 2016 CONSUMER INFORMATION Primary Consumer: Mary Frye Secondary Consumers: Consumer Contact Person: Consumer Address: 4737 Honeycrest Road Catawissa, MO Not in Texas County United States Consumer Contact Information: Home: (636) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: unable to contact live person Respondent Address: 227 N Loop 1604 E Ste 150 San Antonio, TX United States Respondent Contact Information: Business: (888) hello@campingandfishingoutlet.com COMPLAINT SUMMARY Ordered a Yeti 30 oz mug and lid from outdoorsonline.com on 12/3/2016. My credit cardwas charged immediately. Have checked order status repeatedly and there has been no change in status since 12/3. Have ed, phoned and attempted live chat, but not able to contact live person, always automated response. Have not received product or gotten any updates. COMPLAINT DETAILS First contact with business: Other Other: referred by granddaughter Solicitation in other language: Transaction Place: Over the computer Other: Contract Signed: No Page 1 of 2

38 Complaint Number : CGS Received Date: December 15, 2016 Amount Requested: $29.98 Amount Paid: $29.98 Method of Payment: CREDIT Payment Subtype: Visa Credit Card Date of Payment: December 3, 2016 Complained to Business: Yes Date of Complaint: December 11, 2016 Business Response: After repeated attempts cannot speak to live person. Only automated responses with no additional information. Contacted Another Agency or Private Attorney: Yes Name and Address of Agency: Better Business Bureau Action Taken by Attorney: None to date. COMPLAINT INFORMATION CGS Analyst: marisol.bernal-leon@oag.texas.gov CPD Region: San Antonio Complaint Source: Web Page 2 of 2

39 Complaint Number : CGS Received Date: December 20, 2016 CONSUMER INFORMATION Primary Consumer: Natasha Barnes Secondary Consumers: Consumer Contact Person: Consumer Address: 7805 Journeyville Drive austin, TX Travis County United States Consumer Contact Information: Home: (512) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: None Respondent Address: 227 N Loop 1604 E Ste 150 San Antonio, TX United States Respondent Contact Information: Business: (888) hello@campingandfishingoutlet.com COMPLAINT SUMMARY I ordered Yeti cups from this "company" on 12/1. They do not respond to , phone calls or live chat. They have never shipped the items. I went to their Facebook page and learned that many others have been scammed - - pay $ / no merchandise ever ships and they do not provide any customer service. A few weeks after this transaction, my credit card was used for a fraudulent transaction. Luckily, my bank caught it and froze the card. This is a scam - the phone rings, an automated voice picks up and then says "no customer service reps are available." COMPLAINT DETAILS First contact with business: I responded to a Website or solicitation Other: Facebook ad / promo Solicitation in other language: English Transaction Place: Over the computer Page 1 of 2

40 Complaint Number : CGS Received Date: December 20, 2016 Other: Contract Signed: No Amount Requested: $74.00 Amount Paid: $74.00 Method of Payment: CREDIT Payment Subtype: Date of Payment: December 1, 2016 Complained to Business: Yes Date of Complaint: December 12, 2016 Business Response: I have complained many times by . No response. I have attempted to call - no one answers. I have attempted to live chat - no one answers. Contacted Another Agency or Private Attorney: No Name and Address of Agency: Action Taken by Attorney: COMPLAINT INFORMATION CGS Analyst: marisol.bernal-leon@oag.texas.gov CPD Region: San Antonio Complaint Source: Web Page 2 of 2

41 Complaint Number : CGS Received Date: December 22, 2016 CONSUMER INFORMATION Primary Consumer: Lori McGettrick Secondary Consumers: Consumer Contact Person: Consumer Address: 8610 Sweetbrier Loup SE Olympia, WA Not in Texas County United States Consumer Contact Information: Home: (360) Work: (661) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: Jeffrey Respondent Address: 227 N Loop 1604 E Ste 150 San Antonio, TX United States Respondent Contact Information: Business: (888) hello@campingandfishingoutlet.com COMPLAINT SUMMARY I ordered a YETI cup 30 oz on the 5th of October and it just arrived last weekend in the mail from China, not Texas. I ordered a second 20 oz cup a week later and it has yet to arrive, the first cup was $40 and the second was $30, neither is a real YETI cup they are both knock offs. I feel I was scammed and they have neither answered my inquires or returned my phone messages as I never get a live person on the phone no matter what time of day or night I call. COMPLAINT DETAILS First contact with business: I responded to a Website or solicitation Other: Solicitation in other language: Transaction Place: Over the computer Page 1 of 2

42 Complaint Number : CGS Received Date: December 22, 2016 Other: Contract Signed: No Amount Requested: $70.00 Amount Paid: $70.00 Method of Payment: CREDIT Payment Subtype: Date of Payment: October 6, 2016 Complained to Business: Yes Date of Complaint: December 22, 2016 Business Response: I have had no response to the numerous complaints that I have made to them. Contacted Another Agency or Private Attorney: No Name and Address of Agency: Action Taken by Attorney: COMPLAINT INFORMATION CGS Analyst: marisol.bernal-leon@oag.texas.gov CPD Region: San Antonio Complaint Source: Web Page 2 of 2

43 Complaint Number : CGS Received Date: December 27, 2016 CONSUMER INFORMATION Primary Consumer: Erin Laubach Secondary Consumers: Consumer Contact Person: Consumer Address: Fern Meadow Loop Lutz, FL Not in Texas County United States Consumer Contact Information: Home: (813) Work: (813) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: Respondent Address: 227 North Loop 1604, Suite 150 San Antonio, TX Bexar County Respondent Contact Information: Work: (888) Unknown COMPLAINT SUMMARY Ordered a Yeti cup on Sept 6 and finally receving it on Sept 27 in the wrong color. I called the number on the website and spoke to someone who told me I could exchange for the correct color. The person I spoke to, at yhe time, didn't seem to confident in the return procedure, so I called back to confirm. I was assured the correct one was already being sent and I could just return mine. I asked about the cost of shipping being a mistake on their part. I was told they don't have return labels but I would be reimbursed. Red flags are starting to go up but I was being optimistic. The person gave me an address to return the product but when googled it came up as a private residence. I again called but this time no success getting through, I had to "chat" through the website. This is when everthing went down hill. I never received the correct order and being that I sent the original back I wanted a refund. On numerous occasions I had to contact them via chat, all reassuring me I would be getting my money back plus shipping...haha...nope! I am still sittimg here months later with no refund and no product. When you go to their facebook page you can see, before the comments get deleted, they have stolen from many many people!! This company needs to be stopped! All copies of my chat transcripts are available, if needed. Page 1 of 2

44 Complaint Number : CGS Received Date: December 27, 2016 COMPLAINT DETAILS First contact with business: I responded to a Website or solicitation Other: Facebook ad Solicitation in other language: Transaction Place: Over the computer Other: Contract Signed: No Amount Requested: $41.72 Amount Paid: $51.17 Method of Payment: CREDIT Payment Subtype: Visa Credit Card Date of Payment: September 7, 2016 Complained to Business: Yes Date of Complaint: November 17, 2016 Business Response: That they were missing information for the refund to be processed but they will get it done. Or the account lady will look over it and contact me within 2-3 days, which meant never. Same responses every time. I have complained to them on several occations and always got the same response. Now that so many people are trying to get through it's impossible so I stopped trying. Contacted Another Agency or Private Attorney: Name and Address of Agency: FBI consumer fraud Action Taken by Attorney: None yet COMPLAINT INFORMATION CGS Analyst: marisol.bernal-leon@oag.texas.gov CPD Region: San Antonio Complaint Source: Web Page 2 of 2

45 Complaint Number : CGS Received Date: January 3, 2017 CONSUMER INFORMATION Primary Consumer: Anita Stoufflet Secondary Consumers: Consumer Contact Person: Consumer Address: 507 Adams St. Franklin, LA Not in Texas County United States Consumer Contact Information: Home: Work: (337) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: none Respondent Address: US HWY 281N Ste 108 San Antonio, TX Bexar County Respondent Contact Information: Work: (888) Unknown COMPLAINT SUMMARY I placed an order online for a metallic blue Yeti cup on 12/09/2016. I have not received the product ordered and have made many telephone calls to the company. COMPLAINT DETAILS First contact with business: I responded to a Website or solicitation Other: Solicitation in other language: Transaction Place: Over the computer Other: Contract Signed: No Page 1 of 2

46 Complaint Number : CGS Received Date: January 3, 2017 Amount Requested: $29.99 Amount Paid: $29.99 Method of Payment: CREDIT Payment Subtype: Visa Credit Card Date of Payment: December 9, 2016 Complained to Business: Yes Date of Complaint: December 22, 2016 Business Response: When getting no response after placing many telephone calls and leaving my address and telephone number, I decided to try a Chat on 12/22/16. Joshua responded after waiting 30 minutes. He said my order could ship anytime between now and next week. That time frame has come and gone. Contacted Another Agency or Private Attorney: Yes Name and Address of Agency: Better Business Bureau in Lafayette, La. Action Taken by Attorney: They told me to contact the Attorney General's office in Texas and file a complaint. COMPLAINT INFORMATION CGS Analyst: marisol.bernal-leon@oag.texas.gov CPD Region: San Antonio Complaint Source: Web Page 2 of 2

47 Complaint Number : CGS Received Date: January 12, 2017 CONSUMER INFORMATION Primary Consumer: Marsha Stapleton Secondary Consumers: Consumer Contact Person: Consumer Address: 109 Stapleton Street Tyrone, PA Not in Texas County United States Consumer Contact Information: Home: (814) Work: (814) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: Respondent Address: US HWY 281N Ste 108 San Antonio, TX Bexar County Respondent Contact Information: Business: (888) hello@campingandfishingoutlet.com COMPLAINT SUMMARY On I placed an order online with Camping & Fishing Outlet.com(also known as Outdoors Online). After the transaction was processed, an online receipt showed receipt# After not receiving my order weeks later, I tried contacting the company by phone 3 times, but recording stated no agents were available, to leave a message. No one called me back. I ed the company 3 times, but did not receive a reply. I tried to online chat with the company only to be told there were 21 consumers ahead of me the 1st time I tried and 16 consumers ahead of me the 2nd time. I have not received my order and cannot get a hold of this company. I called and I ed hello@campingandfishingoutlet.com COMPLAINT DETAILS First contact with business: I responded to a Website or solicitation Other: Page 1 of 2

48 Complaint Number : CGS Received Date: January 12, 2017 Solicitation in other language: Transaction Place: Over the computer Other: Contract Signed: No Amount Requested: Amount Paid: $52.97 Method of Payment: CREDIT Payment Subtype: Date of Payment: December 4, 2016 Complained to Business: Yes Date of Complaint: December 22, 2016 Business Response: no response Contacted Another Agency or Private Attorney: Yes Name and Address of Agency: I filed a complaint with the PA Attorney General's office Action Taken by Attorney: ongoing, filed complaint COMPLAINT INFORMATION CGS Analyst: sandra.jurado@oag.texas.gov CPD Region: San Antonio Complaint Source: Web Page 2 of 2

49 Complaint Number : CGS-3684 Received Date: April 8, 2016 CONSUMER INFORMATION Primary Consumer: Samuel Ward Secondary Consumers: Consumer Contact Person: Consumer Address: 408 Ward Road Enreka Springs, AR Not in Texas County Consumer Contact Information: Home: (479) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: Respondent Address: US HWY 281N Ste 108 San Antonio, TX Bexar County Respondent Contact Information: Home: (800) Unknown COMPLAINT SUMMARY C placed order for a lid and handle for a Yeti tumbler,received conformation same day, c did not receive his order,,when C inquired was told order would be shipped in 2wks, nothing yet,, no response from R. COMPLAINT DETAILS First contact with business: I responded to a Website or solicitation Other: Solicitation in other language: Transaction Place: Over the computer Other: Contract Signed: No Page 1 of 2

50 Complaint Number : CGS-3684 Received Date: April 8, 2016 Amount Requested: $37.97 Amount Paid: $37.97 Method of Payment: CREDIT Payment Subtype: Other Credit Card Date of Payment: January 18, 2016 Complained to Business: Yes Date of Complaint: January 25, 2016 Business Response: no response Contacted Another Agency or Private Attorney: Yes Name and Address of Agency: Better Business Bureau Action Taken by Attorney: still waiting COMPLAINT INFORMATION CGS Analyst: maryjane.harrison@texasattorneygeneral.gov.portal CPD Region: San Antonio Complaint Source: Paper Page 2 of 2

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59 Complaint Number : CGS Received Date: December 23, 2016 CONSUMER INFORMATION Primary Consumer: Brenda Graham Secondary Consumers: Consumer Contact Person: Consumer Address: 116 Powers Branch Rd Bryants Store, KY Knox County United States Consumer Contact Information: Home: (606) RESPONDENT INFORMATION Primary Respondent: Camping & Fishing Outlet Secondary Respondents: Respondent Contact Person: online ordering from website Respondent Address: US HWY 281N Ste 108 San Antonio, TX Bexar County Respondent Contact Information: Work: (888) Unknown COMPLAINT SUMMARY ordered from site and never have received product. sent and got an automated back that didn't address problem. Tried contact number and goes to voic . Charge has appeared on my credit card statement. COMPLAINT DETAILS First contact with business: Other Other: searched online for 20oz yeti cup Solicitation in other language: Transaction Place: Over the computer Other: Contract Signed: No Page 1 of 2

60 Complaint Number : CGS Received Date: December 23, 2016 Amount Requested: $29.99 Amount Paid: $29.99 Method of Payment: CREDIT Payment Subtype: Visa Credit Card Date of Payment: December 10, 2016 Complained to Business: Yes Date of Complaint: December 19, 2016 Business Response: automated reply to that thanked me for contacting them but no information regarding delivery of product. Never got to speak with a live person on the contact number and never received a reply. Contacted Another Agency or Private Attorney: No Name and Address of Agency: Action Taken by Attorney: COMPLAINT INFORMATION CGS Analyst: sandra.jurado@oag.texas.gov CPD Region: San Antonio Complaint Source: Web Page 2 of 2

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