Help file for IRDAI Corporate Agents Registration Portal

Transcription

1 Help file for IRDAI Corporate Agents Registration Portal Submitted By Trade Globe - Ground Floor, J.B. Nagar Andheri-Kurla Road, Andheri (E) Mumbai th Feb, 2016

2 Contents Tips... 3 Corporate Agents Portal... 5 Corporate Agent Login Request... 7 Corporate Agent Login Request Approval... 9 Login Request Status Corporate Agent Checklist Corporate Agent Checklist for Telemarketers Certificate of Registration Download Insurer Mapping Discontinuation Request Half Yearly Returns Performance Reports Corporate Agents Reports CoR Validity Expiry Report Corporate Agents Officials Reports Corporate Templates Download Specified Person Data Migration Digital Signature Validation Process... 41

3 Tips General 1. The upload file size has been restricted to 4MB per file. 2. While filling the checklist, best practice would be to save the checklist as draft intermittently. 3. CA to login to IRDAI portal (if the system is protected by fire wall then CA to open the port 8083 for complete IRDAI site and port 8090 for downloading reports). 4. Copy required formats/templates from Checklist part. 5. The SP migration data size has been restricted to 5000 rows per file. 6. Application Fees (non refundable) & Registration fees to be paid by using online mode of payment through CA module. 7. The CA has to open web-wallet account by using appropriate TAB provided in module (PO/SP/AV/TL certificate fees shall be debited from web-wallet account only). 8. As soon as CA check list is approved by IRDAI, please down-load CA Certificate of Registration (CoR) immediately. How to login the IRDAI portal? 1. Existing Corporate Agents will receive Login ID & Password through registered mail from IRDAI. 2. Corporate Agents to login to IRDAI portal (if the system is protected by fire wall then Corporate Agents to open the port 8083 for complete IRDAI site and port 8090 for downloading reports) 3. Click on Corporate Agent portal on IRDAI portal the Corporate Agent login site will open for access by Corporate Agent. 4. Enter Login ID & Password received through registered mail from IRDAI. 5. The Corporate Agents has to change the password immediately. General workflow For New Corporate Agents: 1. Go to Corporate Agent Login request tab. 2. Update the necessary details, please note correct ID to be entered. 3. Submit the Corporate Agent Login request; the request reference number will be generated. 4. IRDA will approve the request. Login id / passwords will be mailed to your registered mail id. For Existing Corporate Agents: 5. The login id / password will be generated and mailed to you without having to follow steps 1-4. Applicable for All:

4 6. Click on check list for Principal Officer (PO) and save & submit the checklist in IRDAI portal by entering required details. 7. Click on tab Check list for Corporate Agent and enter the required details in IRDAI portal and also upload necessary documents such as Form A, MOA/AOA/Partnership deed, Board approved policy, Code of conduct etc. against appropriate point in check list. Save and submit the checklist. 8. Make online payment for non refundable fees (Rs plus service tax). The option is available in the tab Check list for Corporate Agent. The system will automatically take you to bill desk. 9. Upon payment, The check list request will be forwarded to the IRDAI Authority for online approval 10. The Corporate Agent will receive mail from IRDAI about approval/ further requirement if any. In case of rejection of request, the case will be referred to member life Authority. In case the request is rejected by member Life Authority, the applicant has to wait for 1 year for fresh application. 11. If further requirement is raised by Authority, the CA has to complete the requirement and resubmit the check list again. 12. Upon approval of CA checklist by Authority, the CA has to make payment of Registration fees of Rs /- plus service tax. The payment option is available in the TAB Check list for Corporate Agent. The system will automatically take you to bill desk. 13. Simultaneously, the CA has to make payment for Web wallet account taking into account number of SP / PO / AV / TL certificates to be issued. There are 2 options, i.e. offline /online payment modes for making the payment. CA has to reconcile the Web-wallet balance on monthly basis and report for discrepancies, if any, to IRDAI tech support team. 14. Down-load the Certificate of Registration (CoR) by using TAB CoR Download available in IRDAI portal. 15. If sufficient amount is available in Web-wallet account, the Authority will be able to approve the SP / PO / AV / TL checklist and SP / PO / AV / TL certificate of registration shall be issued by debiting appropriate fees. 16. Download SP / PO / AV / TL certificate from IRDAI portal. 17. For existing Corporate Agents, the system has provided the facility to migrate the data of existing SPs. CA has to upload data of all existing SP/POs by using bulk upload method. Template for the same is available in portal. (fields to be captured are CA license no., SP name, PAN, Branch posted, Branch Address, SP Certificate no., there is restriction of 5000 rows for one bulk upload) 18. The Corporate Agent has to use TAB Inclusion exclusion of Insurer for mapping the insurers in portal. There is provision to upload copy of agreement into IRDAI portal.

5 Corporate Agents Portal This option is available for Corporate Agents to access new Corporate Agent Registration Database. This option is available only to Corporate Agent user, CAB user, IRA user, LMB user. The detailed process is as below: 1. Navigate to 2. Click on Corporate Agents Portal blinking button on Home Page as indicated in Fig 1A.1. Clicking this link would open new page as indicated in Fig 1A.2. Fig 1A.1

6 3. Login with your credentials Fig 1A.

7 Corporate Agent Login Request This section is not applicable to the existing corporate agent whose logins are created and mailed directly. The first step for the prospective Corporate Agents for creating their logins would be placing a request for login. The request for login can be placed as under: 1. Navigate to 2. On the home page click on the Corporate Agent Login Request hyperlink 3. The page as indicated in fig 1.1 is displayed. Fill in all the details and click on Submit button. 4. Once the data is submitted the system generates the reference number as message is displayed as indicated in figure 1.2. The reference number can be used to track the request as well as subsequent changes if any are required. Fig 1.1

8 Fig 1.2

9 Corporate Agent Login Request Approval Once the request for login is submitted by the existing / prospect corporate agent, the same is available to IRA user for approval. The IRA user can view the details submitted and can decide on approval / rejection of request. The detailed process is as below Fig Navigate to 2. Login using the credentials 3. Upon login the menu as indicated in fig 2.1 is displayed on home page. Click on the Corporate Login Request Approval menu item. Page as indicated in fig 2.1 is displayed

10 4. To view Pending / Approved / Rejected select the appropriate status in drop down list and click on Search button 5. The data will be displayed on tabular format as indicated in fig 2.2 Fig To view the details of individual row, Click on the row and then click the View Details button 7. The page as indicated in fig 2.3 is displayed 8. In case of approved and rejected records the details will be read only 9. In case of pending records the user can enter in the remarks and Approve / Reject the request by clicking the Approve & Reject button respectively 10. The remarks are compulsory in case the request is being rejected 11. If Approved the system will generate the login id / password and send the same to the prospective corporate agent on the id provided in request form 12. If Rejected the system will send the rejection mail to the prospective corporate agent on the e- mail id provided in request form stating the reason of rejection

11 Fig 2.3

12 Login Request Status This option allows the user to track his request as well as provide / modify the necessary information in case the request is rejected by IRDAI. The detailed process is as below: 1. Navigate to 2. Click on the Login Request Status hyperlink on the home page. This will open the form as indicated in fig Enter the reference number that was mailed to you earlier. 4. Enter the PAN number entered earlier 5. Click on Find button. If the data entered is valid then the form as indicated in fig 3.2 is displayed. If the data entered is not valid the error message will be displayed Fig In case the request is approved OR pending the details on form as indicated in fig 3.2 will be read only 7. In case the request is rejected by the IRDAI user then the system will allow changes to details entered 8. User can make changes and save the data by clicking on submit button 9. The above cycle can continues till the request is approved by IRDAI user

13 Fig 3.2

14 Corporate Agent Checklist 1. Principal Officer Checklist Note: In order to update the CA checklist user have to update the PO checklist first compulsarily.

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16 1) Click on Checklist for Principal Officer under Corporate Agent Registration 2) Click on New Application to add new application 3) Enter URN number and click on Get Details to view the PO checklist 4) Enter Personal Information, Contact Information, Training Details and Examination Details 5) Click on Browse to upload file 6) Click on Save As Draft to save file 7) Click on Save and Submit button to submit the PO checklist

17 2. Corporate Agent Checklist 2.1. Case 1: In case of WebWallet Payment 1. Checklist will not get submitted unless and until there is balance in the WebWallet 2. Do the payment using WebWallet Receipt Entry Click on WebWallet Receipt Entry under Corporate agent registration 1. In case of offline payment mode Select payment mode as Offline Payment Click on New to add new entry

18 Enter the details and click on Deposit to add the WebWallet Receipt Entry After payment Click on Corporate WebWallet Balance to check the balance Click on New Application to submit the checklist

19 2. In case of online payment Select payment mode as online payment Enter amount and click on Make payment Select bank and click on Make payment

20 After payment Click on Corporate WebWallet Balance to check the balance Click on New Application to submit the checklist

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23 1) Click on Checklist for Corporate Agent under Corporate Agent Registration 2) Click on New Application view checklist 3) Enter Company Information 4) Select Payment Mode 5) If you want do payment through WebWallet then tick on the checkbox 6) Enter contact Information 7) Click on Browse to upload file 8) Click on Save As Draft to save file 9) Click on Save and Submit button to submit the CA checklist

24 Non-refundable application fees will be deducted after checklist submission Registration fees will be deducted after second level approval After second level approval CoR will be generated

25 2.2. Case 2: In case of Online Payment

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27 10) Click on Checklist for Corporate Agent under Corporate Agent Registration 11) Click on New Application view checklist 12) Enter Company Information 13) Select Payment Mode 14) In case of Online payment no need tick on the checkbox 15) Enter contact Information 16) Click on Browse to upload file 17) Click on Save As Draft to save file 18) Click on Save and Submit button to submit the CA checklist

28 Note: Checklist will not be escalated for first level approval unless and until non-refundable application fees payment Click on non-refundable application fee link Select bank and do the payment

29 After second level approval user has to pay registration fees CoR number will not be generated unless and until registration fees payment Click on registration fee link Select bank and do the payment After registration fee payment CoR will be generated

30 Corporate Agent Checklist for Telemarketers This option provides facility to fill in the checklist for registration of telemarketers. 1. Navigate to 2. On the home page enter Username and Password. 3. Click On Login Button. 4. After successful login Click on Corporate Agency Database. 5. For Corporate Agent a. Click on Checklist for Telemarketer. b. Click on New Application link. c. The new page will be opened. d. Fill all mandatory (*) fields. e. If only mandatory fields are filled then Click on Save as draft button it will save the entered details and status will be Checklist Pending for Submission. f. To submit the saved checklist Click on Checklist for Specified Person. g. Click on View Checklist link. h. It will redirect to your saved checklist. i. Fill required details and checklist items remarks under corporate user s remarks and upload document against checklist item. j. Click on Save and Submit button. k. If submission of Checklist for Corporate Agent is completed only then Checklist for Telemarketer will get submitted. l. After successful Checklist submission Corporate User will receive an on registered Ids for checklist submission and checklist status will be Checklist submitted. m. Then checklist request for approval will be processed to Corporate Agent Business User. n. If checklist status is Pending Clarification from CA then corporate agent needs to provide details as per request. o. Then click on Save and Submit button. p. After successful Checklist submission Corporate User will receive an on registered Ids for checklist submission and checklist status will be Checklist submitted. q. Then checklist request for approval will be processed by Corporate Agent Business User or IRDA Business User or Life Member User as per request. r. After successful Checklist approval Corporate Agent s fee amount will get debited from their web wallet. s. After successful fee deduction Corporate Agent can go for further checklist process. 6. For Corporate Agent Business User a. Click on Checklist for Telemarketer link. b. Enter company name and Click on Search button. c. It will display the list of submitted Checklist of Telemarketers. d. Click on View Checklist link. e. It will display the submitted checklist. f. Enter the remarks against checklist items if required. g. If any information is required against checklist items then enter the remarks under IRDA Remarks1.

31 h. Click on Request for Information button. i. After successful request Corporate Agent user will receive an on registered Ids for Requests Additional Information and checklist status will be Pending Clarification from CA. j. If Approve button is clicked then checklist will get approved by Corporate Agent Business User and status will be Checklist Approved by first level approver. k. If Reject button is clicked then checklist will get approved by Corporate Agent and status will be Checklist Rejected by first level approver. l. If checklist is approved or rejected then checklist approval request will be processed by IRDA Business User. 7. For IRDA Business User a. Click on Checklist for Telemarketer link. b. Enter company name and Click on Search button. c. It will display the list of Checklists which are approved or rejected by Corporate Agent Business User. d. Click on View Checklist link. e. It will display the checklist. f. Enter the remarks against checklist items if required. g. If any information is required against checklist items then enter the remarks under IRDA Remarks2. h. Click on Request for Information button. i. After successful request Corporate Agent will receive an on registered Ids for Requests Additional Information and checklist status will be Pending Clarification from CA. j. If Approve button is clicked then checklist will get approved by Corporate Agent Business User and status will be Checklist Approved by second level approver. k. If Reject button is clicked then checklist will get approved by Corporate Agent and status will be Checklist Rejected by second level approver. l. If checklist is approved then Corporate Agent will receive an on registered Ids for checklist approval m. If checklist is rejected then checklist approval request will be processed by Life Member User. 8. For Life Member User a. Click on Checklist for Telemarketer link. b. Enter company name and Click on Search button. c. It will display the list Checklists which are rejected by IRDA Business User. d. Click on View Checklist link. e. It will display the checklist. f. Enter the remarks against checklist items if required. g. If any information is required against checklist items then enter the remarks under IRDA Remarks3. h. Click on Request for Information button. i. After successful request Corporate Agent will receive an on registered Ids for Requests Additional Information and checklist status will be Pending Clarification from CA.

32 j. If Approve button is clicked then checklist will get approved by Corporate Agent Business User and status will be Checklist Approved by IRDA and an intimation of Checklist approval will be sent to Corporate User on registered Ids. k. If Reject button is clicked then checklist will get approved by Corporate Agent and status will be Checklist Rejected by IRDA and an intimation of Checklist rejection will be sent to Corporate User on registered Ids. Checklist submission and Approval process for Specified Person (SP), Principal Officer (PO), Authorized Verifier (AV) will be similar to the process for Telemarketer.

33 Certificate of Registration Download This option allows user to View/Download the Certificate of Regeistration generated for Corporate Agent / Principal Officer / Specified Person / Telemarketer / Authorized Verifier. The detailed process is as below: 1. Navigate to 2. Click on the CoR Download option in Corporate Agency Database Menu. This will open a form as indicated in fig 4.1 Fig Selecting Authorized Verifier in Type of Record prompts for selection of Telemarketer (fig 4.2) against whom the Authorized Verifier s Data is to be searched. Fig 4.2

34 4. If no records are present for Telemarketer against logged in User then on selection of Authorized verifier, message is displayed as indicated in fig Certificate of Registration for Corporate Agent must me issued before Viewing/Downloading Certificate of Registration for Principal Officer/Specified Person/Telemarketer/Authorized Verifier else error is displayed as indicated in fig 4.4. Fig Search button click displays all the records present against logged in User for selected type of Record as indicated in fig 4.5. In Case of Authorized verifier, the records against selected Telemarketers are displayed.

35 Fig Click of View Certificate Link present against each record opens a page displaying the Certificate of Registration for selected record as indicated in fig 4.6. Fig User can either view the Certificate or download the same by clicking on Download PDF button.

36 Insurer Mapping This option allows user to create new mappings with Life/General/Health insurers according to the Insurance Category selection selected during the process of filling checklist for Corporate Agent. User has an option of putting removal of mapping request for the insurer mappings that have been approved by IRDA user. The detailed process is as below: 1. Navigate to 2. Click on Insurer Mapping option under Corporate Agency Database Menu. This will open a form as indicated in fig 5.1. Fig For accessing this page checklist for logged-in Corporate Agent needs to be approved else link Add New for creating new insurer mapping wont be available for access. 4. Clicking Add New link opens new page as indicated in fig 5.2. Insurance Type selection include values according to selection made in course of filling the checklist for Corporate Agent (if any individual category other than Composite is selected during filling up of checklist, then that category is visible in the selection else all of the Insurance Types are available for selection.

37 Fig For a particular Insurance Type, a particular user can put limited mapping requests where the limit is set by IRDA. The number of requests include the sum of Pending and Approved requests which cannot exceed the maximum limit set, else error is displayed as indicated in fig 5.3. Each mapping request put by User is sent for approval by IRA user. Mail is sent to Logged-In ser as well as IRA user informing about the mapping request raized by the user. Fig User can click Back button to go back to the page displaying the Current Mappings/Pending Requests/Historical Requests as indicated in fig User can view all the insurer mappings raized which are pending for approval by IRA user, by selecting Pending Request in Status selection and clicking on Search button as indicated in fig 5.4. User has an option of viewing the Agreement File uploaded against each record.

38 Fig User can view all the historical insurer mapping requests made, which are either Approved/Rejected by IRA user by selecting Historical Requests and clicking on Search button as indicated in fig 5.5. User has an option of viewing Agreement File uploaded against each record by clicking on the link present in Agreement column in the grid. Approval status for each insurer mapping is displayed in Status column in the grid. Fig User can view all the insurer mappings approved by IRA user, by selecting Current Mappings and then clicking on Search Button as indicated in fig 5.6. User has an option of viewing Agreement File uploaded against each record by clicking on the link present under Agreement column in the grid. User has an option of putting request for removal of insurer mapping by clicking on Exclude button against each record.

39 Fig Clicking Exclude button creates removal of insurer mapping request which is sent for approval by IRA user. Mail is sent to Logged-In user as well as IRA user informing about the removal of insurer mapping request raized by the user. Exclusion request can be put against a record only once, if Exclusion request is already pending for approval by IRA user the message is displayed as indicated in the fig 5.7 Fig 5.7

40 Discontinuation Request This option allows users to put Discontinuation Request for Principal Officer/Specified Person/Telemarketer/Authorized Verifier tagged against him. User can enter reason of discontinuation for a particular record. The detailed process is as below: 1. Navigate to 2. Click on Discontinuation Request option present under Corporate Agency Database Menu. This will open a form as indicated in fig 6.1. Fig Discontinuation request can be put for by selecting appropriate option in Discontinuation Request For selection and clicking on Search button click. To find a particular record, Name or PAN No. or both can be provided based on which all of the relevant records would be displayed in the grid as indicated in fig 6.2.

41 Fig Click on Enter Remarks button to opens a page as indicated in fig 6.3. In case of Authorized Verifier if Reason of discontinuation is Transfer Requested, then Date of Request, NOC Issue Date are mandatory; in any other case these fields are disabled for the user. User can also put Remarks in Remarks Box present on the page. In case of Principal Officer/Specified Person/Telemarketer only Remarks Field is accessible for the user. User can put discontinuation request by clicking submit button else he can cancel the current operation and go back to page as indicated in fig 6.2. Fig User can put discontinuation request by clicking submit button else he can cancel the current operation and go back to page as indicated in fig 6.2.

42 Half Yearly Returns This option allows Corporate Agent User to upload Half Yearly Returns File for period from April- September or October-March. User can also view previously uploaded files. IRA user too can access this page only to view files uploaded by Corporate Agents.The detailed process is as below: 1. Navigate to 2. Click on Half Yearly Returns option present under Corporate Agency Database Menu. This will open a form as indicated in fig 7.1. Checklist for corporate Agent needs to be submitted before uploading Half Yearly Returns File; else error message is displayed as indicated in fig 7.1. Fig For Uploading File, Select action type as Upload File ; select the period for which the Half Yearly Returns file is to be uploaded; select the file in Report for Upload Browse and click on save button. Success File upload displays message as File Uploaded. 4. For viewing previously uploaded files, make Action Type selection as View Uploaded File, select period for Upload and File Upload dates within which file was uploaded. All the relevant records for selections provided in the above filter parameters are displayed in the grid as indicated in fig 7.2. No Records Found message is displayed if data is not present against filter parameters provided.

43 Fig Same page is available for IRA user too. IRA user can view the files uploaded by the corporate agents by selecting the period for upload and the File Upload Dates and clicking Find Button. Screen is as indicated in 7.3. Fig 7.3

44 Performance Reports This option allows Corporate Agent User to upload Performance Report Files for Principal Officer/ Specified Person/ Authorized Verifier. IRA user too can use this page to view the files uploaded by Corporate Agent. The detailed process is as below: 1. Navigate to 2. Click on Performance Reports option present under Corporate Agency Database Menu. This will open a form as indicated in fig 8.1. Checklist for corporate Agent needs to be submitted before uploading Performance Reports File; else error message is displayed as indicated in fig 8.1. Fig For Uploading File, Select action type as Upload File ; select the Record Type for whom the Report is to be uploaded; select the file in Report for Upload Browse and click on Save button. Success File upload displays message as File Uploaded. 4. For viewing previously uploaded files, make Action Type selection as View Uploaded File, select period for Upload and File Upload dates within which file was uploaded. All the relevant records for selections provided in the above filter parameters are displayed in the grid as indicated in fig 8.2. No Records Found message is displayed if data is not present against filter parameters provided.

45 Fig Same page is available for IRA user too. IRA user can view the files uploaded by the corporate agents by selecting the period for upload and the File Upload Dates and clicking Find Button. Screen is as indicated in 8.3. Fig 8.3

46 Corporate Agents Reports 1. Navigate to and login with you credentials 2. On left hand menu option as seen in Fig. 9.1 clicks on Corporate Agents Reports Database. Fig The sub-menu as displayed in Fig 9.2 is opened with following submenus as options a. CoR Validity Expiry Report b. CA Officials Report c. Corporate Templates Download

47 CoR Validity Expiry Report This report provides a list of all the Corporate Agents/Telemarketers whose certificate would be expiring in next 90 days. 1. Select Record Type in dropdown as displayed in Fig. 9.3 and click on search button. 2. In case if there are certificates whose registration expires in next 90 days then the details of all such certificates will be displayed in tabular format 3. Each record is accompanied with a Renew Certificate button display like Fig Pressing Renew Certificate button initiates the filling of checklist for the selected record.

48 Fig 9.3 Fig 9.4

49 Corporate Agents Officials Reports Corporate Agents Officials Report Option is found under Corporate Agency Database Reports Menu. The report provides the listing of all the officials & telemarketer attached to that particular corporate agent. 1. If you are logged in as Corporate Agent then the select corporate agent drop down is disabled by default with your name selected. 2. If you are logged in as IRDA official then you can select the name of the corporate agent for whom you want to see the details. 3. Select the type of record that you want to view and click on search button 4. The system will display the list of officials / telemarketers based on the filter selected in above step Fig 10.1 Fig 10.2

50 Fig 10.3 Fig 10.4

51 Corporate Templates Download This option provide the facility to download various templates needed in day to day operations of a corporate agent. 1. Clicking on the option opens the page as shown in Fig Click on the individual links to download that particular template Fig 11.1

52 Specified Person Data Migration This option is available only for migrated Corporate Agents. This option allows users to migrate Specified Person Data from existing system into new Corporate Agency Database System. The detailed process is as below: 1. Navigate to and login using credentials. 2. Click on SP Data Migration option present under Corporate Agent Registration Menu. This opens a form as indicated in Fig Checklist for corporate Agent needs to be submitted before uploading the File for migration; else error message is displayed as indicated in fig Fig To download template for SP Data Migration, click on Click Here link provided at the top of the page. 4. User has to fill appropriate data in File that needs to be uploaded. User can upload the file by clicking on Choose File button present against File for Upload and Update. Clicking on submit button will process the file and generate response file as indicated in fig 12.2.

53 Fig Response file can be downloaded by clicking on the link Download Response File. All the records in Response File having data in Error Response column are not processed; the reason is specified in the Error Response column. All other records having no data in Error Response column are processed successfully. In case all of the records are invalid, then no response file is generated, only error message is displayed on top of the page. By clicking on CA Officials Report option present under Corporate Agency Database Reports. List of all the Specified persons can be populated in the grid, user can check Successfully Uploaded Records here.

54 Digital Signature Validation Process Please follow the process mentioned below to validate the digital signature in your Certificate of registration. Step 1: Open the Certificate of registration using ADOBE PDF Reader, and go to the first page of Certificate of registration, you will see digital signature as validity unknown with a question mark. Step 2: Keep the cursor on "Validity unknown" right click and select "Validate Signature", then click on "Signature Properties". Step 3: Further click on the "Show Certificate", click on "Trust", then click on "Add to Trusted Identities " and click "Ok" & "Ok". Step 4: Click on Validate Signature you will see digital signature as ""Signature Valid"" with a tick mark. Kindly ensure that you are connected to internet while performing above operations

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