Use of ALPA s Dispute Tracking System (DTS)

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1 Use of ALPA s Dispute Tracking System (DTS) Introduction: Presently, we do not have a letter of agreement providing for a traditional dispute resolution process with the Company. Until we secure such a system, your MEC is asking pilots to advise us of possible disputes or discrepancies arising under the Pilot Rulebook (PRB) as this will help us in highlighting problems with management while conveying needed information to your contract negotiating committee. Note DTS is an internal ALPA-only program for use by your MEC. If you require a makewhole remedy under the PRB, please also fill out a Rulebook Dispute Resolution (RDR) form and provide us a copy of it in the method described later in these instructions. Accessing DTS: You may access the DTS through the VRD MEC webpage at Once in, the system will display a list of your pending complaints. This form will be empty the first time you access the site. Select the Submit a Complaint link as highlighted in the green circle in Figure 1, on the next page. 1

2 Navigating the Page and Entering Information: Figure 1: Clicking on the Submit a Complaint link will open a new DTS form. The top portion of the form is pre-populated with your contact information based on ALPA s membership database. If anything is incorrect, select the update it now link. It is important for us to have good contact information in case we have additional questions regarding the information you submitted. Figure 2: Pre-Populated Member Information. 2

3 Figure 3, below, shows the Complaint Information panel that sits directly below the Member Information panel. This is where you enter the date of the event, the complaint type (presently blank), and pairing information for scheduling related problems. There are categories of common complaints below the Pilot Rulebook Section Violated header, and areas for free form entry of information regarding the Incident Description and Remedy Requested. Figure 3: Complaint Information Area. Completing the Form and Submitting a Complaint: When entering a complaint, please include as much information as possible in order to allow your ALPA volunteers to understand the entire situation. It is often helpful to compose the incident description offline in a word processor, and the cut and paste the narrative into the proper field on the form. An example of a completed form can be found in Figure 4 on the next page. Please note that the website times out after 60 minutes, so it is best to compose your incident description before entering a complaint. 3

4 Figure 4: A completed form. When your form is complete, select the Submit link, as highlighted by the green circle in Figure 4. If you have documentation that will assist us in understanding the situation, such as a copy of your pairing, payroll report, ACARS message, etc., please select the pencil icon on the next page and follow the instructions to upload the electronic file. 4

5 Verification and Updating Information: The Dispute Tracking System will send an indicating that the system received your complaint and providing a unique dispute tracking number. If you wish to review this form, update it, or see all complaints you have filed, you may do so by logging into the system. After your credentials are verified, DTS will show you all complaints filed under your name. From there, you can access the specific complaint and make modifications. It is important for your ALPA volunteers to have the most current information about your dispute or discrepancy.. Therefore, if the status of your Complaint changes or you come across additional information that may be helpful, you should update your Complaint accordingly. Note: After exiting the system, you can upload relevant documentation by attaching an electronic file to an addressed to VRDDisputeDocuments@alpa.org. In the Re field, you must include only the DTS tracking number as depicted in Figure 5. Note: If you filed an RDR, please upload it to DTS either through the pencil method or method referred to above. Figure 5: ing Pertinent Documentation 5