DATE: Feb TO: Harris/RF Communications Suppliers. FROM: Harris/RF Configuration Management. SUBJECT: Supplier Support Request Procedure

Transcription

1 Page 1 of 7 DATE: Feb TO: Harris/RF Communications Suppliers FROM: Harris/RF Configuration Management SUBJECT: Supplier Support Request Procedure In an effort to improve the existing Supplier Support Request (SSR) Process, Harris/RF has revised the process and is asking for your cooperation with using the revised SSR form. The revised process and form is intended to provide a more standardized, effective means of communication between Harris/RF and our suppliers. The SSR is for parts listed for the purchase order and parts listed on the SSR only. Attached is a summary instruction of the revised form. Please note the changes from the existing form, and review any associated internal procedures to ensure a smooth transition for the revised forms use and completion. Note, please use the form as provided, and do not attempt to modify the form. This may compromise the integrity of the form content, and potentially delay a timely response to your issue. Specifically, we have added the ability for Suppliers to submit First Article Inspection Reports (FAIR) using this procedure. Suppliers will be notified if and when a FAIR is required with the following guidelines: All FAIRs must be submitted as an electronic attachment along with the SSR Form 100% of all specifications/notes must be identified, measured, and/or validated on three sample parts from a production intent process Any non-compliances and/or exceptions must be clearly identified Consistent FAIR s from submission to submission Specifically, we have added the ability for Suppliers to submit HPQP Data Qualification using this procedure. Both the completed SSR form and PUR-008 in electronic form are required for review. All SSR form submissions should continue to be sent directly to the following address: rfccm@harris.com. Please DO NOT send the completed SSR form directly to Harris MQC or Engineering personnel. This will delay the disposition and response to your issue. Please attach the SSR Word document to the . Completion and submittal of the SSR form does not give license for shipment of nonconforming product. The SSR must be approved by Harris before product can be shipped to Harris. Any non-conforming products shipped before SSR approval requires written approval from a Supply Chain Representative. Otherwise the products may be rejected and possibly returned to the Supplier at their expense. Please don t hesitate to contact Harris/RF Configuration Management via (rfccm@harris.com) or phone (585) with questions and/or comments on this change. Thank you in advance for your cooperation. SSR Vendor Instructions Rev. U

2 Page 2 of 7 Revised SSR Form Instructions: The Supplier shall complete all fields under the Supplier Section on the first page of the form, including all required fields (denoted by an * ) as identified and described below. If more information is available than there is space provided, please add to the Description of the Problem. After completing the required fields on the form, save in Word Format, attach with supporting documentation, and send to the address listed on the form. SSR Form Fields: Date is the date that SSR is submitted to Harris/RF. a. *Part Number,*Part Revision, and *Drawing Revision the complete Harris part number(s) should be identified as ordered on the P.O or quote, and should directly correlate to the dwg. revision identified. Each SSR should be limited to parts having a common drawing or issue, and only those dash (part) numbers on the P.O. or quote. If additional space is needed to identify dash numbers and revisions or more than one dwg. is required for the part issue scope/description, use the Description of Problem field to clarify. Typically, there should only be one drawing affected for the part(s) identified for impact on the SSR. Note: part revision and drawing revisions are separate and may be different (the part revision is located on the purchase/quote order and the drawing revision is located on the drawing.) Identify all revisions in accordance with Purchase Order documentation package. If there is a question or problem with a component or part that is used in the assembly, that component or part number with its descriptions and revisions must be listed below in the Description of the Problem. *Supplier/Vendor refers to the organization or company that Harris has the open purchase order or quote agreement on the part listed on the SSR. *Supplier name, *Phone number, and *Vendor Contact person- complete to identify primary contact name/info. the response or questions should be directed. address and Fax number may be added. Vendors and Subcontractors may both be listed here if applicable. The vendor who has the contract (Purchase Order) with Harris should submit the SSR to Harris. Supplier ID can be found on the purchase order or the EXPO Portal Dashboard on the supplier scorecard. If one is not added to the SSR, it will be filled in and should be included in future submissions. PO Placed From is a pull down menu for Lynchburg, Rochester, and Other. If Other is selected, please add the name in the box below the pull down menu. *Purchase Order Number or Quote Number and *Dock Datecomplete per P.O. or quote detail (Supplier to make every effort to submit SSR prior to dock date so as not to jeopardize delivery

3 Page 3 of 7 requirement A dock date or next ship date is required for the SSR. The purchase/quote number is required since the SSR is for a part on a particular order. Harris Contact and Phone is to identify the individual(s) at Harris who have previously been notified or who have discussed the concern or idea with the vendor if applicable. *Request Type: (select one from list): o FAI - First Article Inspection (FAI) Report- Submitting an FAI Report for approval. Supplier must attach First Article Inspection Report/Data, as a separate document (per PUR-009). o HPQP Submitting HPQP Data for qualification with PRF-008 documentation. o Non Franchised Distribution Inspection Report Material inspection report from Non Franchised Distributor. Required prior to shipment of material to 3 rd party test house o Counterfeit Avoidance Report Inspection and test reports from 3 rd party test house. Required prior to shipment of material to Harris. o Improvement- request for change in part design to improve design application and/or manufacturability. This is not an urgent request. Cost Savings suggestions can be added here with the amount to be saved listed in the description of change. o Issue request for explanation of information contained on drawing or identification of a drawing error or drawing/bom conflicts. Urgent or needs immediate attention. o Obsolescence- request for change in part design of configuration because of obsolescence issue(s) in part specification or end item configuration. o Other- used to identify issues not specifically covered by other Request Type definitions, or includes multiple Request Types for complete issue identification. The SSR is not to be used to submit component better than requests unless all approved sources have been researched and exhausted. o Product Non-conformance request to accept material that does not comply with drawing specifications- Waiver action. This refers to items that have already been made or condition exists that cannot be avoided/does not meet the drawing/requirements. This requires the vendor to supply a quantity of items that the vendor is asking Harris to accept per the SSR. Benefit Impact Analysis to be used by Harris/RF for analysis purposes to determine feasibility of proposed changes. Some suggested areas of improvement include the following: Production Yield; Capacity; Reliability; Throughput; Efficiency; Cost Savings; and Quality. Not having this information my result in a proposed change being denied. Required for Improvement Request Type.

4 Page 4 of 7 o *Description of Change or Problem- provide a complete and accurate description of problem/issue to be addressed by Harris/RF. Use this section to include any addition part/dwg and revision information if unable to fully describe in the related fields on the form. Suggested substitution of items for existing BOM should have adequate source for comparison listed here or a separate attachment may be added to the . Concerns to items not on the purchase order but affected by this SSR should be listed here. Harris requires that all suggested COTS parts have specification sheets or internet sources sent with the SSR for comparison to the existing part(s). If another material is suggested, a specification sheet should be sent to verify the material is suitable for use. *Reason for Change or Problem-Reason that the SSR is being sent to Harris for review. Supplier Disposition: Completed by Harris reviewer(s). Response to answer questions or concerns in the Description of Problem. Technical Recommendation: Completed by Harris reviewer(s). This will summarize the (one) primary disposition response from Harris/RF. The response values for this category and what they mean are: o Alternate Solution Proposed- Harris/RF has defined an alternate solution as described in the Disposition section. o Build to Current Documentation. Request Rejected- No change or revision to the part documentation is required. The existing documentation should be used to fulfill P.O. requirements. o FAI Accepted. FAI Data fulfills the requirements for this part and revision. o FAI Rejected. FAI Data does not fulfill the requirements for this part and revision. o Non Franchised Distribution Inspection Report Accepted.. Inspection report reviewed and accepted o Non Franchised Distribution Inspection Report Rejected. Inspection Report reviewed and rejected o Counterfeit Avoidance Report Accepted. Report reviewed and accepted o Counterfeit Avoidance Report Rejected. Report reviewed and Rejected o HPQP Accepted. HPQP Data fulfills the requirements for this part and revision. o HPQP Rejected. HPQP Data does not fulfill the requirements of this part and revision. o Insufficient Info. to Confirm Issue- there is insufficient information to adequately assess or provide a complete disposition response to the issue. Harris requires that all suggested COTS parts have specification sheets or internet

5 Page 5 of 7 sources sent with the SSR for comparison to the existing part(s). If another material is suggested, a specification sheet should be sent to verify the material is suitable for use. Harris may not accept the SSR if there is not enough information to make a judgment on the suggested part (material). Pictures or documentation supporting the SSR is highly recommended. o No Action Required- No specific action(s) is required by Harris/RF in response to the stated issue. An explanation of the need for no action(s) or other comment(s) will be included in the Disposition section. o Supplier Solution Acceptable- Harris/RF concurs with the supplier proposed solution, noting any exceptions or variances in the Disposition section Sample form follows:

6 Page 6 of 7

7 Page 7 of 7