E-SCAN Supplier Portal User Guide. 21 April 2006

Transcription

1 E-SCAN Supplier Portal User Guide 21 April 2006

2 Purpose of Training Material Provide Supplier users with step by step instructions on how to utilize E-SCAN for responding to Boeing corrective action requests. Additional Questions? Ask your Boeing site corrective action focal or Boeing Supplier Quality field representative. Need Supplier Portal E-SCAN access for a Supplier employee? Requests for Supplier Portal access should be addressed to the Boeing Supplier Quality Focal. P2

3 Access Boeing Home: In order to access the Boeing Supplier Portal, start by navigating to from your web browser. Select Secure Logon from the upper right-hand side of the screen. P3

4 Secure Logon Help More information about how to access the Boeing Supplier Portal is available from the Boeing web site home: Help Secure Logon P4

5 Supplier Portal Logon Click on the Portal Logon link from the Secure Logon page in order to log on to the Boeing Supplier Portal. P5

6 Portal Logon Use Id and Password Enter User-ID and Password in the spaces provided and click the Submit button. Use of a User-ID not assigned to you is a violation of Boeing Computing Security requirements. This page may be bookmarked ( P6

7 Boeing Supplier Portal Once you have logged on, you will see the Boeing Supplier Portal. To access E-SCAN look for the Supplier Access to E-SCAN link under My Products. If the link to E-SCAN is not available, contact your Boeing Supplier Quality Focal. P7

8 Navigating E-SCAN Selections on black menu bar are available from every screen within the application. Document Search returns the user to the Search Screen E-SCAN News contains system update information of importance. Help contains detailed information on how to use the application. Exit logs you out of the E-SCAN system and back to the Supplier Portal. P8

9 E-SCAN Help For additional detail information on how to navigate through the application, click Help from anywhere in the application. P9

10 Supplier Activity Summary Selection of Activity Summary provides an overview of documents in E-SCAN posted against supplier s account. P10

11 Search for E-SCAN Documents The User is provided various search criteria to select the E-SCAN documents desired. Click the check boxes under each of the search areas to select criteria, date ranges, and specific entry data to define your specific search requirements. P11

12 Download Report Option The user may utilize the same search criteria and select the report option to view search results in a standard report format. The report format may be viewed with or without the Problem Description field. The report may be downloaded to Excel for further manipulation. P12

13 Search Results Search Results Screen lists all documents meeting your selected criteria. The listing provides general information about each of the documents. Clicking the CA Number provides access to the Corrective Action Profile for the document. Clicking on the NCR Number provides direct access to the Nonconformance Document. Each column may be sorted by clicking the header title. P13

14 Corrective Action Profile Corrective Action Profile (CA Profile tab) provides general information about the corrective action document as it passes between Boeing and the supplier. All transactions conducted by Boeing or Supplier relative to this nonconformance corrective action are recorded on the Corrective Action Profile. P14

15 Corrective Action Profile Additional notes and attachments may be added to the record at any time by selecting the Notepad Icon. These notes and attachments will be visible to Boeing and Supplier and are retained as part of the historical record. P15

16 NCR Document The NCR Document screen provides a view of the NonConformance Record, including the Description of Discrepancy and the Disposition narrative as documented on the Boeing factory floor. P16

17 Corrective Action Notice The Corrective Action Notice (CA Notice tab) screen provides a summary of the investigation and a copy of the Corrective Action Notice with attachments in an Adobe Acrobat (PDF) file format. P17

18 Corrective Action Notice File Attachments Nonconformance Record SCAN Notice Drawing Digital Photo Supplier Instructions Example of Corrective Action Notice and attachments included in PDF file available from the Corrective Action Notice screen. P18

19 Corrective Action Processing The Corrective Action Processing (CA Processing tab) screen provides the ability to process: Extension Request: request more time before Corrective Action response is due. Change of Charge: request change in responsibility from supplier fault. CA Response: post final corrective action response. Submittal History: provides the supplier with access to all prior requests and submittals. P19

20 Extension Request Extension Request: allows supplier to submit an Extension Request when special circumstances exist that prevent the supplier from submitting the corrective action response by the date required. This allows supplier to propose a different response date, justify a reason for the extension, and add attachments if applicable to the request. Supplier will receive a response back from Boeing on acceptance or rejection of proposed due date. P20

21 Change of Charge Processing Change of Charge is utilized when the supplier has objective evidence that the nonconformance has been incorrectly assigned their responsibility. Supplier will receive a response back from Boeing on acceptance or rejection of their requested Change of Charge. P21

22 Corrective Action Response Processing The Corrective Action Response screen is utilized by the supplier to submit their corrective action response back to Boeing. P22

23 Corrective Action Response - Guidelines User may access detailed guidelines for each section of the response by clicking on the Info button to the right of each section. P23

24 Corrective Action Response Input Larger Editing Window is available for user to type a response without viewing between the scroll bars on the primary screen. P24

25 Corrective Action Response Input Attachments may be added to the response to help clarify the action taken or supplement the corrective action response. P25

26 Corrective Action Response - Viewing Ability for supplier to view response in a print friendly view prior to submittal. The input to the Corrective Action Processing screen may also be saved for submittal at a later time. P26

27 Corrective Action Response After entering the five parts Corrective Action Response and attaching supporting documentation, click Next. P27

28 Compliance Category Selection Up to three choices can be selected from the Compliance Category and its corresponding Sub-Element. Note: at least one choice of the Compliance Category and its corresponding Sub-Element is required. P28

29 Quality System Element From the Compliance Category dropdown list select the category that most closely relates to the root cause of the nonconformance. P29

30 Quality System Sub-Element From the Sub-Element dropdown list select the sub-element that most closely relates to the root cause of the nonconformance. Note: the Sub-Element list will vary depending on the Compliance Category selected. P30

31 Sub-tier Supplier Questions 1. Specify if the product was manufactured by the Prime Supplier or a Sub-Tier Supplier. 2. Specify if the root cause of the nonconformance originated at a Sub-Tier supplier. If not, there is no need to provide Sub-Tier supplier information. P31

32 Sub-tier Supplier Information If the root cause of the nonconformance originated at a Sub-Tier Supplier, then the Name and Location of the Sub-Tier supplier is required. P32

33 Sub-tier Supplier - Quality System Element Select the Compliance Category and corresponding Sub-Element that most closely relates to the root cause of the nonconformance at the Sub-Tier supplier. P33

34 Core Process Selection 1. Specify the Core Process that most closely relates to the product nonconformance. 2. Specify the Sub-Element that most closely relates to the product nonconformance within the Core Process selected in the previous step. P34

35 CA Response Completion Submit for Review To submit the Corrective Action Response to Boeing for approval. Reset To reset the page to the last time it was saved. Changes not saved are lost. Save and Exit To Save the CA Response entered so far and come back to it later. (This will not save your attachments) Return To go back to the five parts response section. P35

36 Submittal History Each submittal may be viewed by selecting the Revision number. Submittal History provides the supplier with access to copies of all submittals made to Boeing for Extension Requests, Change of Charges, and Corrective Action Responses. P36

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