IT&R/DDL Procurement Request Form Training Manual
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1 IT&R/DDL Procurement Request Form Training Manual Visit the IT&R Business Center website at visit the travel section and click on to the IT&R/DDL Travel Request Form. This guide walks through each step on the form. 1) Enter the name of the employee who is requesting the item (this may be someone other than the person submitting the form) this can be done by name or NID. The system will search for the entered information and return a list of matches. Please wait for the correct name to be displayed before moving onto the next step a. Once entered, the following fields will auto populate (assuming the information is in PeopleSoft) Phone Number, Department Name, and Requestor's immediate supervisor. Please verify the information is correct, and make any changes necessary. Page 1
2 2) By default the requestor s immediate supervisor will receive a notice from ServiceNow, once the completed form is submitted, for approval. If additional approvals are required select yes for Are additional approvers required for your area. If not, select no a. If yes, enter each person who needs to approve the request within your department. Page 2
3 b. If no, only the person listed as Immediate Supervisor will receive an approval request. 3) Enter a description of the item and a brief explanation of why it is needed, along with the cost. The approvers will use this information to approve or deny the request. Also enter the dollar amount. If multiple items are listed on one request, list the grand total of all items requested. If shipping or expedited shipping charges are required include them in the grand total and provide a brief justification. 4) Is this request a Renewal? (Licensing, maintenance, etc.) Yes/No 5) Does this purchase require a bid? See for details. Yes/No/Unsure. Page 3
4 a. If Yes, please attach any bid or quotes as required by University procurement guidelines. Add attachments button found at bottom of the form 6) Is There a Contract Associated With This Purchase? Yes/No a. If Yes, please attached related contract as required by University procurement requirements Add attachments button found at bottom of the form 7) Enter the requested Supplier/Vendor of the items (Technology Product Center, Dell, Amazon etc.), and the name and physical location the item(s) are to be delivered. Reference actual street address Page 4
5 8) Enter the date the items are needed by (If date selected is 3 business days or less, additional justification required) 9) Enter Work Order # or Tech Fee # related to this purchase if applicable. 10) Review form for completeness and accuracy and click Submit. 11) A notification will be sent. The Request number will be at the top of the ServiceNow page. An will also be sent to the requestor. This will also allow the requestor to track their order Page 5
6 12) Once you order is received, the requestor should return to the ticket by logging into ServiceNow and Click on My Tickets. Click on the gold paperclip icon at the top or bottom of the page and find the file you wish to upload. If you upload an incorrect item you can see a list of attached documents in the box at the bottom of the screen and can edit the file name and delete attachments there, click on the x to remove the attachment Returning to the Ticket At any point after the ticket has been submitted, the user can return to ServiceNow, log in, and view the status of their request. Clicking on My Tickets and the top of the page will display all of your currently open requests, clicking on one will show the current state as well as any notes or updates to the ticket. Page 6
7 Questions? For questions regarding the Travel Request form, please contact the designated budget coordinator for your department. Thank you! Page 7
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