Insight - The Riada Approach to Asset Management

Transcription

1 - The Riada Approach to Asset Management FREDRIK KARBING ATLASSIAN SOLUTION EXPERT AND APP DEVELOPER INSIGHT - ASSET MANAGEMENT FOR JIRA

2 What do creative companies like Intel, Disney, Spotify & Klarna have in common? They keep track of ALL of their important things in JIRA. managings ALL things that aren t issues in JIRA >1700 Customers

3 The Platform completes the Atlassian ITSM approach with Asset Management

4 The Challenge JIRA SERVICE DESK Service Request Incident Change Which assets are effected? IT Team

5 The Challenge JIRA SERVICE DESK mail system crashes change system x I need an integration new MacBook Pro add another CPU decommission this service Which systems runs this software? What if we remove this system? How many MBP do we have in stock? Which systems are affected by this bug? Related service owners?

6 The Important Connection to Assets Incident Service Request Problem Change

7 Asset Management with Priorities Control Control the full lifecycle of assets as well as any related events Traceability Impact analyses and dependency mapping with visibility Reduce cost Optimize usage of assets from purchase to decommission Visualisation with graphs, reports & gadgets CMDB in JIRA Dependencies Automation Open API s Single source of truth Graphs to present the relations between Assets Powerful automation at scale REST & JAVA API with unlimited possibilities

8 A single source of truth for all assets Define asset types in to represent all things important for you to control and manage And yes, is not only IT assets. Why not add all the business services as well - connected with underlying assets

9 The most powerful custom field Decide how the custom field should be displayed in JIRA and JIRA Service Desk The field configuration determine the behaviour of the custom field. Use IQL to hit the sweet spot

10 Custom fields in Action The Custom Field in Customer portal Customer find and selects the problematic asset

11 Unbeaten agent efficiency Immediate information about the affected asset Rich view of asset attributes and dependencies to other assets. Even more details in the CMDB is only a click away

12 Understand dependencies and perform impact analysis

13 Let the customer share the details with unlimited cascading The parent selection present the customer with referenced assets The first referenced asset selection will present the customer with next level references This is how is used to provide unlimited cascading fileds by following references in the CMDB

14 Let the customer share the details with unlimited cascading The parent selection present the customer with referenced assets The first referenced asset selection will present the customer with next level references This is how is used to provide unlimited cascading fileds by following references in the CMDB

15 Let the customer share the details with unlimited cascading The parent selection present the customer with referenced assets The first referenced asset selection will present the customer with next level references This is how is used to provide unlimited cascading fileds by following references in the CMDB

16 How to get your important data into JIRA?! - Imports

17 Monitor your important assets - Automation

18 Automation - Endless possibilities

19 Display data in Confluence Display an asset with a single line Use the table view if you want to display many assets. It s up to you to decide the attributes to show

20 Discovery features Agentfree network scanning Automated & Secure Dependency Mapping Pattern Architecture No need to install agents on your machines Automatic network scanning & encrypted traffic Automatically identify dependencies between assets Customizable patterns that gives you the data you need.

21 Thank you! - The Riada Approach to Asset Management FREDRIK KARBING ATLASSIAN SOLUTION EXPERT AND APP DEVELOPER INSIGHT - ASSET MANAGEMENT FOR JIRA