Supercharge Your Service Desk
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1 Supercharge Your Service Desk Add-ons for Jira Service Desk ATLASSIAN Phoenix Las Vegas San Diego Salt Lake City New York Washington DC
2 Hello! I m Jay Louvis Atlassian Support Lead jay.louvis@isostech.com
3 Agenda Branding Customization Automation Q&A Refined Theme for Jira Service Desk Extension for Jira Service Desk Automation for Jira Next Steps jsd.isostech.com
4 Refined Theme for Jira Service Desk By RefinedWiki (Server)
5 Topics Refined Theme for Jira Service Desk By RefinedWiki Portal Branding Organize & Group Portals Themes can be applied globally or customized for each portal Customize existing themes Build your own customized themes Add a custom logo Recommended Links
6 Topics Refined Theme for Jira Service Desk By RefinedWiki Portal Branding Organize & Group Portals Use Site Builder to create different landing pages Use Categories to group portals within Sites Restrict viewing permissions for each Site, Category and portal Recommended Links
7 Portal Grouping Breakdown Help Center - URL IT Help Desk - URL JSD Configuration JIRA Project HR Help Desk - URL JSD Configuration JIRA Project Legal Help Desk - URL JSD Configuration JIRA Project Confluence Space Confluence Space Confluence Space
8 Topics Refined Theme for Jira Service Desk By RefinedWiki Portal Branding Organize & Group Portals Links can be customized for each portal or applied globally Use Match Words to trigger links Statistics tell you what links are effective Recommended Links
9 Demo
10 Agenda Branding Customization Automation Q&A Refined Theme for Jira Service Desk Extension for Jira Service Desk Automation for Jira Next Steps jsd.isostech.com
11 Extension for Jira Service Desk By Deviniti (Server)
12 Topics Extension for Jira Service Desk By Deviniti Customized Visibility Dynamic Forms User Sync for Organizations Restrict visibility on Request Types, Fields, Portals Set required fields and options for specific groups Expose specific SLAs on the customer portal Restrict SLA visibility to specific groups in Jira Expose linked issues on the support portal Bundled Fields
13 Topics Extension for Jira Service Desk By Deviniti Customized Visibility Dynamic Forms User Sync for Organizations Display fields based on inputs from other fields Apply to all request types or specific ones Set fields as required Share configurations across projects Bundled Fields
14 Topics Extension for Jira Service Desk By Deviniti Customized Visibility Dynamic Forms User Sync for Organizations Sync your user groups with Organizations Use simple UI scheduler or CRON expression Automate Organization and group syncing Bundled Fields
15 Topics Extension for Jira Service Desk By Deviniti Customized Visibility Dynamic Forms User Sync for Organizations Create custom fields that store multiple values Control number of entries allowed Supports text, multi text, checkbox and date picker Reduce custom field use and improve performance Bundled Fields
16 Demo
17 Agenda Branding Customization Automation Q&A Refined Theme for Jira Service Desk Extension for Jira Service Desk Automation for Jira Next Steps jsd.isostech.com
18 Automation for Jira By Code Barrel Pty Ltd (Server and Cloud)
19 Automation for Jira By Code Barrel Pty Ltd 1) Automation Made Easy 2) Powerful Customization 3) Comparison to JSD Automation
20 Topics Automation for Jira By Code Barrel Pty Ltd Automation Made Easy Powerful Customization Build automation rules without scripting User friendly interface with Triggers, Conditions and Actions Audit log to track history Use labels to organize rules Comparison to JSD Automation
21 Topics Automation for Jira By Code Barrel Pty Ltd Automation Made Easy Powerful Customization Smart Values let you substitute values beyond the built-in options Text, date and math functions let you add calculated field values Integration with Slack, Stride and HipChat Comparison to JSD Automation
22 Topics Automation for Jira By Code Barrel Pty Ltd Automation Made Easy Powerful Customization Twice as many Triggers, Conditions and Actions Supports all Jira project types Permissions control Global and multi-project rules Comparison to JSD Automation
23 Demo
24 Q&A Jay Louvis Atlassian Support Lead
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