Weblive Facsys. Enterprise Fax on Cloud

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1 Enterprise Fax on Cloud

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3 FAXING IS NECESSARY. FAX MACHINES ARE NOT. Used by over 3,500 organizations in every industry, fax remains a proven transmission medium at the core of business communications. In key functional areas such as sales, procurement, human resources and legal, fax is the standard means for ensuring secure transmission and receipt of critical information. As organizations move to increase efficiency and maintain control of content for compliancy initiatives, transition from traditional fax machines to fax server solutions is integral to achieving these goals. FAX WHAT YOU WANT, WHEN YOU WANT, HOW YOU WANT is a complete line of fax routing solutions ranging from turnkey appliances to enterprise-level software. Robust fax routing and delivery engines, solutions automate the flow of fax messages to ensure secure, efficient delivery of fax information to inboxes and network repositories. solutions eliminate the need for manual fax machines, and the handling and storage of hardcopy faxes. enables users to transmit and receive faxes directly through desktop and enterprise applications, a desktop client, a browser interface, and client software. Purpose-built application connectors, plug-ins and a software development kit fax-enable a broad range of applications, platforms and business process workflows, including: Multi-Function Peripherals (MFPs) Smart phones and other mobile devices Microsoft Office and SharePoint Enterprise Resource Planning applications (e.g. SAP) Enterprise Content Management systems Available in a range of options from stand-alone appliances to multi-server farms, scales from 10 to 1,000s of users, with a seamless upgrade path that accommodates future growth for your fax messaging requirements. KEY BUSINESS BENEFITS Reduces communication costs by eliminating manual fax machines, reducing paper and storage requirements, and consolidating telecom lines Retains all inbound and outbound fax messages and receipt confirmations to satisfy the demands of HIPAA and other legislation governing information management Fax over IP (FoIP) support enables organizations to leverage existing IP data networks and significantly reduce the cost of fax communications Provides a full audit trail of fax communications, as required for regulatory compliance and accountability Enables users to send Microsoft Office documents as fax messages directly from Outlook, thus increasing employee productivity Advanced, rules-based routing minimizes the manual handling required to securely deliver inbound faxes to the correct person Integrates with Solgenia Freedoc Enterprise Content Management to provide document integrity and retention required for regulatory compliance Full-text search of inbound and outbound faxes ensures relevant communications are readily accessible and supports discovery requirements Server clustering, loadbalancing and active failover ensure high availability for missioncritical fax applications 3

4 is HIPAA Compliant and is guaranteed to meet your corporate IT security requirements. Not only are faxes secured and encrypted SIP faxes, they are only sent in real-time over T.38 lines. Faxes are transmitted directly to the end destination without the need to be routed to any third-party servers ensuring the highest level of security for your confidential documents. This also ensures there are no processing delays in sending your faxes. Users are now able to fax with same quality, reliability, and security as they always have, but at a bare minimum expense. Optional Requirements: Transmission Chain Internet connection Virtual server Physical server Telephony infrastructure Phone lines PBX Fax gateway Fax boards Virtual Virtual Server 1 Server 2 VIRTUAL SERVERS Virtual Virtual Server 3 Server 4 SIP/T.38 Physical Server SIP/T.38 Firewall PUBLIC INTERNET SIP/T.38 SECURE INTEGRATED FAX TRANSMISSION PROVIDER WEBLIVE FACSYS STANDARD A complete and easy fax solution Simple to deploy and use, Standard supports traditional analog lines and Fax over IP (FoIP) using SIP 1. Standard supports virtually all of the user interfaces as the Weblive Facsys server-based solutions, including Microsoft Office, Exchange, Lotus Notes and Novell Groupwise. With support for a single domain, it is an ideal solution for small professional offices. WEBLIVE FACSYS PROFESSIONAL The building block of a network fax solution With support for up to 4 channels in any combination of traditional analog, digital (E1 or T1) or FoIP lines, Professional provides the connectivity options that small to medium-sized businesses require. With its server-based document rendering, users are able to fax any type of file format. For administrators wanting to integrate the solution with other applications or processes, Professional s software development kit (SDK) is included free of charge. Professional installs on a full Windows Server operating system and all inbound and outbound fax messages are archived within its integrated SQL database. WEBLIVE FACSYS ENTERPRISE High-performance fax server for mission-critical communication With support for up to 96 lines, Enterprise is for large organizations that heavily depend on fax for business communications. The solution includes virtually all of the connectors and gateways that Solgenia offers 2 at no additional charge. Enterprise servers can be deployed in a cluster with load balancing and automatic failover to provide the highest level of availability. Fax messages can be written to multiple, clustered SQL databases for archive redundancy as well. 1 A Session Initiation Protocol (SIP) connection is a VoIP service offered by many Internet telephony service providers. SIP simplifies administration as connections typically use the same Internet access as data services. 2 The Solgenia SAP connector has an additional licensing fee. 4

5 INTEGRATIONS DESKTOP WEB BROWSER PRESENCE INTERFACE FAX-ENABLED APPLICATIONS MFP DEVICES WEBLIVE FACSYS FoIP The best in enterprise FoIP FoIP is the best SIP compliant enterprise Voice over IP/Fax over IP (FoIP) solution - compatible with SIP Trunking and IP-based gateway connections to analog or digital phone lines. FoIP enables users to send or receive faxes without the need for any hardware or telephony infrastructure. In addition to reducing the cost of maintaining hardware and enhancing productivity, organizations are able to enjoy all the benefits of the virtualized environments including superior business-continuity, scalability, and disaster-recovery capabilities. FACSYS MODULE FOR WEBLIVE UC An integral part of a complete Unified Communications solution is available as a module for our popular Weblive Unified Communications (UC) solution. Available as a Service via the Cloud or as an on-premise solution, Weblive UC provides advanced communication and collaboration tools that radically enhance information sharing across your enterprise. Because of its modular platform, users can add features as needed - whether it's Voice, Chat, Meeting or Fax. By consolidating video, voice, fax and mobile communications into a single application, Weblive UC helps to reduce travel costs and miscommunications while enhancing productivity for the user and the organization as a whole. Key business benefits: Integrates multiple communication tools - chat/instant messaging, fax and web conferencing - under one intuitive interface to enhance multi-party communications and collaboration Unifies video, voice and data traffic onto a single, IP network infrastructure to simplify deployment, and reduce requirements for system management resources Enables richer, more frequent interaction with customers, colleagues and business partners without leaving the office Removes the physical and economic barriers to collaboration, particularly for remote users Leverages existing IP networks to eliminates the cost for travel Reduces the time, effort and risk associated with in-person meetings, conferences and training sessions 5

6 FEATURES & BENEFITS Integrated fax messaging increases productivity Offers the most user interface options Desktop Client, Web Access, Presence Interface, Outlook integration, MFP connectors, SAP integration and more Broad interface support means users send and receive faxes from/to the familiar interfaces they know from desktop and enterprise software applications, copiers and scanners Desktop Client Fax-enables desktop applications users can fax anything they can print or Silent push deployment of client software via SMS saves administrative time and effort Web Access Thin browser client enables users to send and receive fax messages easily from any location on the network Includes all the major features in the Desktop Client Provides an easy transition for users familiar with Outlook Web Access Seamless integration with Microsoft Office applications Enables users to send Microsoft Office documents as fax messages directly from Outlook, and receive inbound faxes as s in their Outlook inbox Familiar interface reduces training requirements and shortens the learning curve Enhanced User Notifications Improves communication amongst team members and supervisors to streamline the fax messaging workflow Fax-enables systems without connectors Fax-enables Microsoft Exchange using the Exchange 2003/2007/2010/2013 SMTP gateway Accelerates fax enablement of Exchange systems customers are no longer required to install an additional connector Enables essentially any SMTP mail platform (e.g. SAP, Lotus Notes) with ecopy ShareScan OP Integrated Microsoft SQL technology Retains fax transmissions for as long as required to meet compliance obligations Document storage is limited only by hard drive capacity Integration with Microsoft SharePoint Enterprise Content Management Enables users to publish inbound faxes and delivery notifications directly into SharePoint Retains all metadata, user defined document properties (i.e. keywords) and OCR d text Facilitates storage, search and retrieval of faxes within the SharePoint repository Increases collaboration efforts while enforcing document access control Maintains document storage and retention policies in accordance with compliance requirements Integration with Freedoc Enterprise Content Management Automatically deposits documents from systems, MFPs and Facsys-enabled applications into the Freedoc ECM document repository Provides an audit trail for all deposited documents Ensures document integrity and retention required for regulatory compliance Integration with Multi-Function Peripherals (MFPs) Supported models from Brother, Canon, HP, Ricoh, Sharp, Xerox and others Supports SIP-based, Fax over IP Eliminates the need for fax boards Supports VoIP environments from Alcatel, Avaya, Cisco, Nortel, Siemens, 3Com, standalone gateways from Quintum, Dialogic, and many more Utilizes existing IP data networks, including the Internet, to provide secure fax transmission without dedicated lines Comprehensive Fax Routing Supports multiple options for automated routing of inbound fax messages Direct Inward Dialing (DID), Dual Tone Multi-Frequency (DTMF), Dialed Number Identification Service (DNIS), Call Sender Identification (CSI), Automated Number Identification (ANI) and Caller ID to ensure fax messages are delivered to the right individual or group quickly and efficiently Routes inbound faxes to recipients based on Optical Character Recognition (OCR) of the fax content Alternatively, scans for a barcode in an incoming fax message and uses that information to determine the correct recipient Delivers outbound faxes using the least-cost routing algorithm 6

7 Administration with Microsoft Active Directory Services Leverages existing infrastructure to streamline user management, permissions and group membership Provides the option of single sign-on for users Centralized administration of all installations Provides granular control of user profiles, groups, boards, channels, inclusion lists and blocked lists Simplifies administration of load-balancing, failover, least-cost routing and other networking features Delivers customizable delivery reports and notifications to multiple recipients Reduces administration time, effort and costs Monitoring Service Administrator s application sends test fax messages to monitor the health of services Can be used in conjunction with enterprise network management applications (e.g. Tivoli) to trigger notifications of events or conditions Active Fax Messaging/Software Development Kit (AFM/SDK) Free, open source development kit provides the tools to customize and integrate with existing applications Supports programming in C#, VB.NET, ASP/VBScript, ASP/JScript, C/C++ and VB Supports any program language and platform via Web Service Incorporates Crystal reporting tools Extracts information and presents it in meaningful graphical formats Assists in tracking specific fax messages Pre-defined report templates provide analysis of fax usage by user, group, server, load and other parameters Flexible models Available as on-premise server software or as a hosted online solution - licensed on a per-channel basis 7

8 is a powerful that helps you drive real results within your organization. An industry first solution, and fully available on the Cloud, offers business tools that are key drivers for efficiency and productivity including Enterprise Content Management, Unified Communications, Self-Service Business Intelligence and a Business Management Suite Toronto - Head Office 8 King Street East, Suite 1905 Toronto, ON M5C 1B5 CANADA Boston 1 International Pl., Suite 1400 Boston, MA USA Rome Via Goito, 58/A Roma (RM) ITALY Mexico City Av. Coyoacán No Col. del Valle, Del. Benito Juárez C.P.: 03100, Ciudad de México Campus Corporativo Coyoacán, Edificio 4, Segundo Piso, Oficina 19 MEXICO 2015 Solgeniakhela, Inc. All rights reserved.