Mitel NuPoint Unified Messaging Release 3.0

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Mitel NuPoint Unified Messaging Release 3.0"

Transcription

1 Mitel NuPoint Unified Messaging Release 3.0

2 Mitel NuPoint Unified Messaging Mitel NuPoint Unified Messaging (UM) Value Proposition Product family overview What s new in NuPoint UM release 3.0 How NuPoint UM delivers value Increase productivity and drive customer satisfaction Carrier-grade scalability and reliability Low cost of ownership Summary 9/10/2009 slide 2

3 NuPoint UM Value Proposition Increase user productivity with one common solution for all user types Unified messaging and text to speech Voic with unrivalled breadth of voice features Inbound and outbound fax Improve customer service levels Speech auto-attendant Pre-packaged personal call routing (i.e. find me, follow me), and personal IVR Carrier-grade scalability and reliability at an enterprise price point Seamlessly scales from 4 to 960 ports and over 100,000 users High availability architecture with no single point of failure (Mitel NuPoint Unified Messaging (UM) 640) 9/10/2009 slide 3

4 NuPoint UM Value Proposition Continued Low cost of ownership Full IP solution that fits with existing infrastructure including multiple, simultaneous PBXs and voic integrations Seamless networking with all NuPoint UM models and third-party switches / voic Requires fewer servers than competitive offers for equivalent capacities Simple, web-based administration Integration with other Mitel applications 9/10/2009 slide 4

5 Mitel Messaging Portfolio One Common Messaging Solution Across All Platforms NuPoint UM 640 Multi-server Scale and Reliability NuPoint UM Standard Edition or NuPoint UM 640 Single Server Embedded Voic (3300 ICP, 5000 CP) Mitel Applications Suite (MAS) with NuPoint UM Feature Sophistication 9/10/2009 slide 5

6 NuPoint UM Family NuPoint Unified Messaging Mitel Applications Suite NuPoint UM Standard Edition NuPoint UM 640 (single server) NuPoint UM 640 (multi-server) Single server with other UC apps User-based pricing 1,000 mailboxes 960 hours Software-only solution Port-based pricing 4 to 60 ports 57,000 mailboxes 960 hours Software-only solution Redundant hardware Port-based pricing 8 to 240 ports 120,000 mailboxes 10,000 hours Turnkey solution High availability clustering Port-based pricing 8 to 960 ports 120,000 mailboxes 10,000 hours Turnkey solution Same user features. Differentiated by scale, reliability and price point. 9/10/2009 slide 6

7 NuPoint UM Release 3.0 What s New? NuPoint UM as part of MAS on the Mitel 5000 Communications Platform (CP) Mitel Speech Auto-Attendant Microsoft OCS 2007 presence integration IBM Sametime presence integration UK prompt and grammar support Advanced UM support for Microsoft Exchange 2007 Standard UM with MWI support for Lotus Notes and Groupwise NuPoint UM 640 single server and full 640 on the Sun Fire X4150 Entry-level server (Sun Fire X4150) with fully redundant hardware Support for NAS integration within the data center Sun Fire X4150 Delivers best-of-breed advanced messaging across the entire Mitel platform portfolio 9/10/2009 slide 7

8 Increase User Productivity and Drive Customer Satisfaction 9/10/2009 slide 8

9 Unified Messaging Allow users to manage all forms of messages from the interface that suits them best in the moment Advanced UM Full bi-directional and voic synchronization All telephony user interface (TUI) and actions synchronized Text-to-speech (TTS) reads s over the phone for mobile users Single inbox view of , voic and fax Separate voic and storage Microsoft Exchange integration Standard UM s contain either URL to voic MWI synchronized Full wave file All voic s stored on NuPoint UM TUI actions not synchronized Microsoft Exchange, Lotus Notes and GroupWise integration Manage voic s, s and faxes from telephone, client or web 9/10/2009 slide 9

10 Mitel Speech Auto-Attendant Quickly and efficiently place calls by saying a person s name, a department name or a telephone number Improves customer service Frees up receptionists to do more productive tasks Integrates with Active Directory, LDAP or NuPoint UM mailbox directory Optionally announces presence of requested person (LCS 2005, Microsoft OCS 2007 and Sametime 8) Available in NA and UK English Scales to 10,000 directory entries and 15 department names 9/10/2009 slide 10

11 Call Director Templates Ships with four standard templates for admin to modify or create their own Personal dial 0 Daily greeting Find me Follow me Simplified process for end-users to use Call Director for call flows Administrators assign specific templates that are relevant to the user Standardized call flow only requires users to enter relevant information i.e. cell number Requires no user training 9/10/2009 slide 11

12 Personal Call Routing Control how and when you are reached improve your accessibility and improve customer service Web-based interface to create sophisticated call routing at the corporate auto attendant level and for individual users Route calls based on Schedules Caller ID Multi-level menus Includes Multiple greetings Screened and blind transfers Callbox linking 9/10/2009 slide 12

13 Other Productivity Enhancing Features Unrivaled breadth of voice features Multiple numbers assigned to one mailbox one shared inbox for all devices Multiple mailboxes on a single phone wherever multiple users share phones Voice forms order entry, questionnaires Inbound and outbound fax Send and receive fax messages right from your desktop Mitel portfolio of applications extend NuPoint UM benefits LCS integration for presence-enabled call routing Mobility and collaboration solutions Selectable telephone user interface means users can use a TUI they are familiar with Octel emulation, alpha and numeric 9/10/2009 slide 13

14 Carrier-grade Scalability and Reliability 9/10/2009 slide 14

15 NuPoint UM 640 Carrier-grade reliability at an enterprise price point High availability architecture no single point of failure Heavily leverages open standard (SIP-based for over two years) Disaster recovery across geographically separate data centers when deployed on NAS Large system scaling for centralized deployment Support for multiple concurrent switch integrations (Mitel and non-mitel) Single interface to manage all components / networked systems Supports NAS technology via iscsi 9/10/2009 slide 15

16 NuPoint UM 640 Service Reliability for All Sizes of Business Single-server solution Turnkey solution on a single X4150 Sun Fire server with 8 internal drives (Raid 1E) OR External RAID or NAS Redundant hardware in a single server 8 to 120 ports; 10,000 hours of storage; 100,000 users Multi-server solution Turnkey solution with up to 4 clustered nodes Active-passive configuration (2 nodes) Active-active configuration (4 nodes) HP ProLiant DL360 8 to 960 ports; 10,000 hours of storage; 100,000 users Single-server deployments with external storage can be upgraded to multi-server deployments 9/10/2009 slide 16

17 NuPoint UM 640 Scaling Service Reliability Active-active deployment option Active Server A Up to four servers increases scaling to 960 active ports 240 per server IP SCSI Removes fail-over down time associated with active-passive deployment Scales optional features 240 WebView sessions Active Server B SCSI HP MSA soft fax ports 24,000 advanced UM users 96 TTS ports Cluster-wide licensing of all ports and features 9/10/2009 slide 17

18 Low Cost of Ownership 9/10/2009 slide 18

19 Simple Web-based Management Easy to use web-based management minimizes training for administrators Manage multiple networked NuPoint UM systems from a common interface 9/10/2009 slide 19

20 Easy Day-to-Day Administration Direct support for LDAP / Active Directory integration Basic management of voice mail and through one interface Simplifies adds / deletes and changes of NuPoint UM mailboxes Active Directory can be a directory source for Speech Auto-Attendant Call Director reports Ability to generate report on multiple call flows Simplifies report generation and limits the steps the admin needs to follow WAV upload to Call Director Upload professional greeting through Call Director interface Customers presented with professional prompts rather than having administrator record them through TUI 9/10/2009 slide 20

21 Minimize Infrastructure Costs Single system solution for voic , unified messaging and speech All on the same server and OS No need to add servers for functionality or capacity Low-cost, intelligent evolution of your network Seamless networking with all NuPoint UM models and third-party switches and voic systems Integrate to multiple PBXs from one server Operated on a Linux platform Minimizes patch management 9/10/2009 slide 21

22 Summary NuPoint UM is the common messaging solution across all Mitel communications platforms Improves productivity Increases customer service levels Delivers carrier-grade scalability and reliability Provides a low cost of ownership Different packages available to meet your scale and reliability requirements NuPoint UM on MAS NuPoint UM Standard Edition NuPoint UM 640 single server or multi-server 9/10/2009 slide 22

23 Thank you The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel and is intended solely for Mitel employees and members of Mitel s reseller channel. If you are not a Mitel employee or a Mitel reseller, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.

Avaya Aura Messaging 6.2

Avaya Aura Messaging 6.2 Avaya Aura Messaging 6.2 Avaya Aura Messaging - Introduction Roadmap Overview Key Features Engineering the Solution Licensing and Quoting Information Product and Solution Futures 2011 Avaya Inc. All rights

More information

Single, Cloud-Ready. brochure

Single, Cloud-Ready. brochure brochure MITEL MiVOICE BUSINESS Gain an Edge Intent on maintaining a competitive edge and gaining success in today s dynamic markets? Seize the advantage maximize ROI by enhancing your business communication,

More information

CAPPS: Implementing Cisco Collaboration Applications v1

CAPPS: Implementing Cisco Collaboration Applications v1 Course Objectives Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment

More information

Features and benefits

Features and benefits Product Brief CallPilot Unified Messaging Increase productivity through unified access to email, voicemail and fax with richer user experience and lower TCO Features and benefits > Provides access to email,

More information

Applying Virtualization as part of your Network Transformation Strategy

Applying Virtualization as part of your Network Transformation Strategy Applying Virtualization as part of your Network Transformation Strategy Prepared for: Presented by: Carlos Sanchez, Director of Business Development Agenda Company Overview Product Portfolio Applying Virtualization

More information

Manual Firmware Update Guide

Manual Firmware Update Guide Manual Firmware Update Guide Mitel Desk Phone 6800 Series for MiCloud Office May 8, 2017 REVISION INFORMATION Issue Date Change Summary Updated By 1.1 May 3, 2017 Initial Version Chen-Hui Lee 1.2 May 8,

More information

TELEPHONE USER GUIDE

TELEPHONE USER GUIDE TELEPHONE USER GUIDE NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject

More information

OpenScape UC Application V7

OpenScape UC Application V7 OpenScape UC Application V7 Highly open and flexible unified communications solution that integrates with all your existing applications OpenScape UC Application is a highly open unified communications

More information

Connected Office Voice Recording an Auto Attendant Greeting User Guide 05/17/16

Connected Office Voice Recording an Auto Attendant Greeting User Guide 05/17/16 Connected Office Voice Recording an Auto Attendant Greeting User Guide 05/17/16 RECORDING AN AUTO ATTENDANT GREETING Auto Attendant Overview The Auto Attendant is an automated receptionist who greets and

More information

AVST Advanced Messaging Solutions Improve Your Control Over Communications

AVST Advanced Messaging Solutions Improve Your Control Over Communications AVST Advanced Messaging Solutions Improve Your Control Over Communications Staying on Top of Communications To succeed in today s accelerated business environment, you must respond swiftly to opportunities

More information

Voic . Glossary of Terms. Click here to access your Voic online.

Voic . Glossary of Terms. Click here to access your Voic online. Voicemail Click here to access your Voicemail online. Voicemail from Arvig will enhance the way you communicate! Our Voicemail is an easy-to-use answering service that offers several advantages over answering

More information

Dialogic PowerVille CC Cloud Centrex

Dialogic PowerVille CC Cloud Centrex Dialogic PowerVille CC Cloud Centrex Cloud-based Feature-rich Integrated VoIP Solution for Business and Residential Customers Dialogic s PowerVille Cloud Centrex is a carrier-class solution that enables

More information

Clients for Unified Communications

Clients for Unified Communications Mobile Collaboration with Avaya one-x Clients for Unified Communications Avaya one-x clients deliver a softwarebased user experience that lets you easily deploy consistent mobility and communications strategies

More information

Interactive Intelligence Communite Unified Messaging System

Interactive Intelligence Communite Unified Messaging System Jay Lassman Product Report 17 November 2003 Interactive Intelligence Communite Unified Messaging System Summary With its latest version, Communité 2.2.2, Interactive Intelligence has added a variety of

More information

Software Features. Software Features

Software Features. Software Features Allworx Software Features Software Features Allworx Advanced options for improved communications. Allworx provides a wide range of software feature options to help your business increase its productivity,

More information

Huawei Enterprise Communications Solution V3.0 Product Portfolio

Huawei Enterprise Communications Solution V3.0 Product Portfolio Security Level: Huawei Enterprise Communications Solution V3.0 Product Portfolio www.huawei.com HUAWEI TECHNOLOGIES CO., LTD. Enterprise Communications Gateways Gateways USM Unified Gateways U1900 Series

More information

System Administration Guide

System Administration Guide First Published: -- Last Modified: -- Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

More information

CALL FEATURES USER GUIDE. Houston Dallas Austin San Antonio Oklahoma City

CALL FEATURES USER GUIDE. Houston Dallas Austin San Antonio Oklahoma City CALL FEATURES USER GUIDE Houston Dallas Austin San Antonio Oklahoma City Table of Contents Account / Authorization Codes.... 3 Advanced Hunting.... 4 Anonymous Call Rejection... 4 Anywhere.... 5 Auto Attendant...

More information

Cebod Telecom. Customer Admin Manual

Cebod Telecom. Customer Admin Manual Customer Admin Manual Table of Contents Contents 1. INTRODUCTION... 1 ABOUT THIS MANUAL... 1 CEBOD TELECOM OVERVIEW... 1 2. REGISTER A NEW ACCOUNT... 2 3. MY ACCOUNT... 5 4. DASHBOARD... 9 5. ACTIVITIES...

More information

MITEL SIP CoE Technical. Configuration Note. Configure Mitel MiVoice Office 6.1 SP1 PR2 for use with IntelePeer SIP Trunking. SIP CoE XXX

MITEL SIP CoE Technical. Configuration Note. Configure Mitel MiVoice Office 6.1 SP1 PR2 for use with IntelePeer SIP Trunking. SIP CoE XXX MITEL SIP CoE Technical Configuration Note Configure Mitel MiVoice Office 6.1 SP1 PR2 for use with IntelePeer SIP Trunking SIP CoE 12-4940-00XXX NOTICE The information contained in this document is believed

More information

Cisco Unified Videoconferencing Manager 5.7

Cisco Unified Videoconferencing Manager 5.7 . Data Sheet Cisco Unified Videoconferencing Manager 5.7 A Comprehensive Management Suite for Cisco Unified Videoconferencing Solutions Product Overview Cisco Unified Communications solutions enable collaboration

More information

Wainhouse Research BroadSoft Provider RFI

Wainhouse Research BroadSoft Provider RFI REQUEST FOR INFORMATION (RFI) BroadSoft Provider - Power Ranking Report Analysts: Dave Michels, Bill Haskins Wainhouse Research BroadSoft Provider RFI Thank you for your interest and participation in the

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications Avaya s core communications platform supporting mid to large enterprises, enabling unified communications,

More information

Extend and Connect. Extend and Connect. Overview of Extend and Connect

Extend and Connect. Extend and Connect. Overview of Extend and Connect This chapter provides information about the feature. This chapter contains the following information:, page 1 System Requirements, page 6 Interactions and Restrictions, page 7 Availability Information,

More information

InnLine. Multilingual Voice Mail and Wake Up CONNECTED GUESTS. Superior communication is at the heart of every successful hotel.

InnLine. Multilingual Voice Mail and Wake Up CONNECTED GUESTS. Superior communication is at the heart of every successful hotel. InnLine Multilingual Voice Mail and Wake Up Superior communication is at the heart of every successful hotel. CONNECTED GUESTS The class leading Hospitality Applications Suite is transforming hotel operations

More information

UC & Collaboration Solutions

UC & Collaboration Solutions UC & Collaboration Solutions Business Applications and Solutions for Unified IP Telephony Fax Over IP (FoIP) solution supported by CommSouth, is a true software ONLY plug & play IP fax server. Fax Server

More information

Clearspan OpEasy Management Suite Release 4.5 JULY 2016 RELEASE NOTES

Clearspan OpEasy Management Suite Release 4.5 JULY 2016 RELEASE NOTES Clearspan OpEasy Management Suite Release 4.5 JULY 2016 RELEASE NOTES The information conveyed in this document is confidential and proprietary to Mitel and is intended solely for Mitel employees and members

More information

espace UMS V100R001C01SPC100 Product Description Issue 03 Date HUAWEI TECHNOLOGIES CO., LTD.

espace UMS V100R001C01SPC100 Product Description Issue 03 Date HUAWEI TECHNOLOGIES CO., LTD. V100R001C01SPC100 Issue 03 Date 2012-07-10 HUAWEI TECHNOLOGIES CO., LTD. . 2012. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior

More information

OpenScape Contact Center Multimedia. First Contact Resolution in a Multi-Channel World

OpenScape Contact Center Multimedia. First Contact Resolution in a Multi-Channel World <insert date here> OpenScape Contact Center Multimedia First Contact Resolution in a Multi-Channel World Agenda OpenScape Contact Center Agile vs. Enterprise What is OpenScape Contact Center Multimedia

More information

XPhone solutions for Cisco Jabber, Cisco phones and Cisco Unified Communications Manager.

XPhone solutions for Cisco Jabber, Cisco phones and Cisco Unified Communications Manager. XPhone solutions for Cisco Jabber, Cisco phones and Cisco Unified Communications Manager www.mrssa.com XPhone solutions for Cisco Modular additions or UC end-to-end solution Contact data integration Contact

More information

Application Notes for Configuring Objectworld CallAttendant Office Analog Integration with Avaya IP Office - Issue 1.0

Application Notes for Configuring Objectworld CallAttendant Office Analog Integration with Avaya IP Office - Issue 1.0 Avaya Solution & Interoperability Test Lab Application Notes for Configuring Objectworld CallAttendant Office Analog Integration with Avaya IP Office - Issue 1.0 Abstract These Application Notes describe

More information

Unified Communication and Collaboration

Unified Communication and Collaboration BSC - Business Solution Center, La Gaude Giovanni Buschi e-business Technical Sales Support (ets) Agenda Topics UC² overview UC² Extended solutions IBM UCC and Cisco UC integrated solutions IBM Sametime

More information

Minnesota Microsoft Unified Communications User Group Welcome! March 26, 2009

Minnesota Microsoft Unified Communications User Group Welcome! March 26, 2009 Minnesota Microsoft Unified Communications User Group Welcome! March 26, 2009 Today s presenters Rob Hanson rhanson@avtex.com Business Development for UC Colleen Reynolds creynolds@avtex.comcom Ops Manager

More information

OAISYS and Mitel: Call Recording Solution Configuration. An OAISYS White Paper

OAISYS and Mitel: Call Recording Solution Configuration. An OAISYS White Paper OAISYS and Mitel: Call Recording Solution Configuration An OAISYS White Paper Table of Contents Introduction... 3 Mitel 3300 Controller Networks... 4 Single Audio Connection Point... 4 Multiple SRC Proxy

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications a unified communications platform that enables on-demand collaboration and customer service faster,

More information

Data Collection Tool

Data Collection Tool Data Collection Tool June 2009 Contents Chapter 1: What is the Data Collection Tool?...5 Chapter 2: Use of the DCT Data File in MM Configuration...7 Chapter 3: Obtaining a current version of the Data

More information

Introducing Lotus Domino 8, Designer 8 and Composite Applications

Introducing Lotus Domino 8, Designer 8 and Composite Applications Introducing Lotus Domino 8, Designer 8 and Composite Applications IBM Lotus collaboration product strategy Rich client W indows/office Browser eforms Portal RSS/Atom Mobile Interaction and client services

More information

Cisco Unified Provisioning Manager 2.2

Cisco Unified Provisioning Manager 2.2 Cisco Unified Provisioning Manager 2.2 General Q. What is Cisco Unified Provisioning Manager (UPM)? A. Cisco Unified Provisioning Manager is part of the Cisco Unified Communications Management Suite. Cisco

More information

BCM50: Expanding the Portfolio Bringing New Values

BCM50: Expanding the Portfolio Bringing New Values April 2005 BCM50: Expanding the Portfolio Bringing New Values > A new member of the BCM portfolio of converged communications systems for business and enterprise > Focused on the smaller site Optimized

More information

UNIVERGE SV8500 Communication Server Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8500 Communication Server Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8500 Communication Server Fulfilling the promise of UNIVERGE 360 UNIVERGE The Premier IP Communications Server The UNIVERGE SV8500 is a powerful enterprise communications solution capable of

More information

Migrating to Unity Connection

Migrating to Unity Connection Migrating to Unity Connection David Hailey, Chesapeake Netcraftsmen dhailey@netcraftsmen.net May, 2010 1 Agenda Why Are You Here? In fact, why am I here? Voice Messaging Options Voicemail Only (VMO) Unified

More information

Maintaining High Availability for Enterprise Voice in Microsoft Office Communication Server 2007

Maintaining High Availability for Enterprise Voice in Microsoft Office Communication Server 2007 Maintaining High Availability for Enterprise Voice in Microsoft Office Communication Server 2007 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL

More information

MITEL MiCONTACT CENTER EDITIONS COMPARED

MITEL MiCONTACT CENTER EDITIONS COMPARED FEATURE MATRIX MITEL MiCONTACT CENTER EDITIONS COMPARED A HIGHLY FLEXIBLE, THREE-TIERED OFFERING Mitel Mi Office, Business, and Enterprise Edition are designed for small, medium, and enterprisesized businesses

More information

Unified Messaging System. Leo Lee Sales Manager - ICG Taiwan Co., Ltd. 1 st Feb. 2002

Unified Messaging System. Leo Lee Sales Manager - ICG Taiwan Co., Ltd. 1 st Feb. 2002 Unified Messaging System Leo Lee Sales Manager - ICG Taiwan Co., Ltd. 1 st Feb. 2002 1 Agenda Corporate overview Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service

More information

Microsoft Office Communicator 2007 R2 Getting Started Guide. Published: December 2008

Microsoft Office Communicator 2007 R2 Getting Started Guide. Published: December 2008 Microsoft Office Communicator 2007 R2 Getting Started Guide Published: December 2008 Information in this document, including URL and other Internet Web site references, is subject to change without notice.

More information

Com.X PBX. End User Guide. Version 1.1, 8 September Far South Networks

Com.X PBX. End User Guide. Version 1.1, 8 September Far South Networks Com.X PBX End User Guide Version 1.1, 8 September 2010 Document History Version Date Description of Changes 1.0 10/01/01 Preliminary 1.1 10/10/08 Added instructions for remote voice mailbox access, completed

More information

USER MANUAL Grandstream GXP1400/1405

USER MANUAL Grandstream GXP1400/1405 USER MANUAL Grandstream GXP1400/1405 astervox sdn bhd (1066828-D) 7 Jalan Derumun, Damansara Heights 50490 Kuala Lumpur, Malaysia Tel: +603 2035 5888 sales@astervox.com www.astervox.com June 2014 astervox

More information

Manage User Features

Manage User Features As an administrator for the AT&T Collaborate service, you can manage features for each user from the Users widget on the Collaborate homepage. First, you assign a feature to the user, and then turn the

More information

Brekeke PBX Version 3 Administrator's Guide (Basic) Brekeke Software, Inc.

Brekeke PBX Version 3 Administrator's Guide (Basic) Brekeke Software, Inc. Brekeke PBX Version 3 Administrator's Guide (Basic) Brekeke Software, Inc. Version Brekeke PBX version 3, Administrator s Guide (Basic) Copyright This document is copyrighted by Brekeke Software, Inc.

More information

Internet Telephony PBX System IPX Quick Installation Guide

Internet Telephony PBX System IPX Quick Installation Guide Internet Telephony PBX System IPX-2000 Quick Installation Guide Overview PLANET IPX-2000 is the next generation voice communication platform for the small to medium enterprise. Designed as an open, scalable,

More information

Cisco Exam Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Version: 40.0 [ Total Questions: 203 ]

Cisco Exam Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Version: 40.0 [ Total Questions: 203 ] s@lm@n Cisco Exam 642-467 Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Version: 40.0 [ Total Questions: 203 ] Cisco 642-467 : Practice Test Question No : 1 In Cisco Unified Communications

More information

Voice Messaging User Guide from Level 3. Updated April Level 3 Communications, LLC. All rights reserved. 1

Voice Messaging User Guide from Level 3. Updated April Level 3 Communications, LLC. All rights reserved. 1 Voice Messaging User Guide from Level 3 Updated April 2017 Level 3 Communications, LLC. All rights reserved. 1 Table of Contents 1 Introduction... 4 1.1 Voice Mailbox... 4 1.2 Additional Voice Mailbox

More information

OnCall Voice. User Guide. Revision Last Updated October 18, 2017 By, Pedro Tomas 2017 TRACI.net

OnCall Voice. User Guide. Revision Last Updated October 18, 2017 By, Pedro Tomas 2017 TRACI.net OnCall Voice User Guide Revision 1.2 - Last Updated October 18, 2017 By, Pedro Tomas 2017 TRACI.net Welcome To OnCall Voice!... 3 About This User Guide... 3 Supported Devices... 3 Need More Help?... 3

More information

Brand New in WebLink. Configure Phones. Phone Directory

Brand New in WebLink. Configure Phones. Phone Directory Brand New in WebLink In addition to overhauling the look and feel, we ve taken this opportunity to add a number of brand new features and new functionality to your WebLink interface. Configure Phones (Settings

More information

GIS Hosted VaaS Powered by Avaya Scopia Video Conferencing

GIS Hosted VaaS Powered by Avaya Scopia Video Conferencing GIS Hosted VaaS Powered by Avaya Scopia Video Conferencing Hosted Unified Communications Solution The Avaya Scopia platform is a feature rich multi-point video conferencing solution based on industry standards

More information

Cisco Smart CallConnector Server

Cisco Smart CallConnector Server Cisco Smart CallConnector Server For small business employees to communicate effectively with suppliers and customers in today s competitive business environment, they need ready access to information,

More information

Introducing the VoiceXML Server

Introducing the VoiceXML Server Introducing the VoiceXML Server David Asher Product Manager, Platform Solutions, NMS July 2005 Webinar Agenda Markets and introduction What is VoiceXML? System configurations Product description and features

More information

Dialogic PowerMedia Media Resource Broker (MRB)

Dialogic PowerMedia Media Resource Broker (MRB) Dialogic PowerMedia Media Resource Broker (MRB) The PowerMedia Media Resource Broker (MRB), a standardscompliant, software-based Media Resource Broker that allows application developers, service providers

More information

Avaya Aura Contact Center 6.4

Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 is a context-sensitive, collaborative, voice and multichannel customer experience management solution that allows businesses to manage all types

More information

Cisco Unified Customer Voice Portal 9.0

Cisco Unified Customer Voice Portal 9.0 Data Sheet Cisco Unified Customer Voice Portal 9.0 Product Overview Cisco Unified Customer Voice Portal (Unified CVP) is an award-winning product that provides IP-based selfservice and call routing. It

More information

BroadCloud PBX Unified Messaging Quick Reference Guide

BroadCloud PBX Unified Messaging Quick Reference Guide BroadCloud PBX Unified Messaging Quick Reference Guide Document version 1.0, dated 19 April 2017 BroadCloud PBX Unified Messaging Quick Reference Guide Frontmatter information Cloud Direct has taken care

More information

Mitel 5000 Communications Platform (CP) June 2010 TECHNOLOGY BRIEF

Mitel 5000 Communications Platform (CP) June 2010 TECHNOLOGY BRIEF Mitel 5000 Communications Platform (CP) June 2010 TECHNOLOGY BRIEF The information conveyed in this document is confidential and proprietary to Mitel and is intended solely for Mitel employees and members

More information

Table of Contents. End_User_Portal_0617rev4.doc Page 2 of 78

Table of Contents. End_User_Portal_0617rev4.doc Page 2 of 78 . CenturyLink End User Portal User Guide Table of Contents Portal Navigation... 4 Home Page Navigation... 4 Call Logs... 6 Exporting Call Logs... 7 Call Features... 8 Call Recording... 8 Call Settings...

More information

ActivePBX Administrator s Guide

ActivePBX Administrator s Guide ActivePBX Administrator s Guide CONTENTS Preface... v Document Conventions... v Glossary Conventions... v 1. Accessing the Admin Web Portal... 6 Logging in to the Web Portal... 7 Understanding the Admin

More information

AT&T Unified Communications Services Component Feature Matrix & Supported Devices

AT&T Unified Communications Services Component Feature Matrix & Supported Devices AT&T Communications Services Component Feature Matrix & Supported Devices January, 2015 Communications (UC) and Telephony Together in the Cloud AT&T UC Services provides users with one place to go for

More information

Grandstream Networks, Inc. UCM6xxx Series - Interactive Voice Response Guide

Grandstream Networks, Inc. UCM6xxx Series - Interactive Voice Response Guide Grandstream Networks, Inc. UCM6xxx Series - Interactive Voice Response Guide Table of Contents INTRODUCTION... 4 IVR CONFIGURATION... 5 IVR Creation (Basic Settings)... 5 IVR Managing (Key Pressing Events)...

More information

Cisco Hosted Unified Communications Services

Cisco Hosted Unified Communications Services Cisco Hosted Unified Communications Services Cisco Unified Communications is a comprehensive, converged IP communications system of data, voice, video, and mobility applications. It enables more effective

More information

IVR Module User Guide

IVR Module User Guide IVR Module User Guide THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI Overview Logging In Creating a new IVRs IVR General Options IVR Name IVR Description IVR DTMF Options Announcement Enable

More information

Gear Up Your PBX. Cut Costs, Boost Profits +44 (20)

Gear Up Your PBX. Cut Costs, Boost Profits  +44 (20) Gear Up Your PBX Cut Costs, Boost Profits WWW.3CX.COM +44 (20) 3327 2020 Gear Up Your PBX Cut Costs, Boost Profits Evolve Your Communications With 3CX 3CX is a software based PBX that works with SIP standard

More information

Auto Attendant Guide - Proprietary Nextera Communications. Auto Attendant Guide

Auto Attendant Guide - Proprietary Nextera Communications. Auto Attendant Guide - Proprietary - Auto Attendant Guide TABLE OF CONTENTS 1 INTRODUCTION 3 2 PLANNING YOUR AUTO ATTENDANT STRUCTURE.. 3 3 PLANNING YOUR ANNOUNCEMENTS. 3 4 RECORDING ANNOUNCEMENTS AND NAMES 4 5 CONFIGURING

More information

HOSTED VOICE. Group Administrator User Guide. Technology working for you. Easy to get. Easy to use. 1 GETTING STARTED

HOSTED VOICE. Group Administrator User Guide. Technology working for you. Easy to get. Easy to use. 1 GETTING STARTED Group Administrator User Guide Technology working for you. Welcome to the Hosted Voice Group Administrator User Guide. While Hosted Voice is a fully managed service, there are many tasks you can perform

More information

Code Description Mitel List Price Mitel Application Server - Audio Web Conferencing Mitel Application Server - Business Dashboard

Code Description Mitel List Price Mitel Application Server - Audio Web Conferencing Mitel Application Server - Business Dashboard Code Description Mitel List Price Mitel Application Server - Audio Web Conferencing 54003986 50 User AWC Audio and Web (for IP 5000) 8,670.00 54003973 1 User Audio and Web Conferencing ( AWC) Audio Only

More information

Elite IPK II. The Power To Extend Your Reach Is Now Within Reach. Migrate To A Pure IP Communications Solution At Your Own Pace. Low Cost of Ownership

Elite IPK II. The Power To Extend Your Reach Is Now Within Reach. Migrate To A Pure IP Communications Solution At Your Own Pace. Low Cost of Ownership The Power To Extend Your Reach Is Now Within Reach Elite IPK II Migrate To A Pure IP Communications Solution At Your Own Pace The Elite IPK II Value Proposition Low Cost of Ownership Flexible/Scalable

More information

Using Cisco Unified MeetingPlace for IBM Lotus Notes

Using Cisco Unified MeetingPlace for IBM Lotus Notes Using Cisco Unified MeetingPlace for IBM Lotus s Limitations When Scheduling Cisco Unified MeetingPlace Meetings From IBM Lotus s, page 1 How to Schedule a Meeting, page 2 Rescheduling a Meeting, page

More information

managedip Hosted TDS Table of Contents Administrator User Guide

managedip Hosted TDS Table of Contents Administrator User Guide Table of Contents Administrator Hierarchy... 2 Enterprise Set Up... 3 Group Set Up... 4 Department Set Up... 7 User Set Up... 8 Group Services... 9 Configuration of Group Services... 9 Auto Attendant...

More information

Integrate Microsoft Office Communicator and Microsoft Lync Clients for Cisco UC

Integrate Microsoft Office Communicator and Microsoft Lync Clients for Cisco UC Integrate Microsoft Office Communicator and Microsoft Lync Clients for Cisco UC Overview, page 1 Limitations and considerations, page 2 Cisco UC Integration for Microsoft Office Communicator client design

More information

Project Proposal for:

Project Proposal for: Page1 Project Proposal for: Asterisk IP Telephony Mobility Facility Over the existing Office LAN/WAN and Wi-Fi Network, WiMAX, 3G/4G, CDMA, and GSM Technology Solutions & Design For: o Commercial Bank

More information

TRANSFORMING THE CUSTOMER EXPERIENCE FROM CUSTOMER CARE TO CONTINUOUS CONVERSATIONS

TRANSFORMING THE CUSTOMER EXPERIENCE FROM CUSTOMER CARE TO CONTINUOUS CONVERSATIONS TRANSFORMING THE CUSTOMER EXPERIENCE FROM CUSTOMER CARE TO CONTINUOUS CONVERSATIONS OpenTouch CUSTOMER SERVICE Brendan Meegan Customer solution Architect 30% OF SOCIAL MEDIA USERS PREFER USING SOCIAL CHANNEL

More information

Abstract. Avaya Solution & Interoperability Test Lab

Abstract. Avaya Solution & Interoperability Test Lab Avaya Solution & Interoperability Test Lab Application Notes for Configuring Esna Technologies Telephony Office-LinX (TOL) Voicemail, Automated Attendant, and Speech Enabled Automated Attendant with Avaya

More information

Classic Mail Design Package 1.6

Classic Mail Design Package 1.6 Merlin 206,410,820 & Plus Classic Mail Design Package 1.6 Site Survey Record Merlin System Data Record Merlin system information on the Site Survey forms. Requirements: Merlin 206, 410, 820 Merlin Plus

More information

NEAXMail AD-64 VOICE/UNIFIED MESSAGING SYSTEM User Guide

NEAXMail AD-64 VOICE/UNIFIED MESSAGING SYSTEM User Guide NEAXMail AD-64 VOICE/UNIFIED MESSAGING SYSTEM User Guide 2002-2004 Active Voice LLC All rights reserved. First edition 2004 ActiveFax, PhoneBASIC, Repartee, TeLANophy, View- Call, ViewFax, and ViewMail

More information

Beyond UC: Avaya Communicator for Web. Bryan Dingwall, Senior Product Manager

Beyond UC: Avaya Communicator for Web. Bryan Dingwall, Senior Product Manager Beyond UC: Avaya Communicator for Web Bryan Dingwall, Senior Product Manager 1 THE MOVE TO THE CLOUD 35% Growth SaaS MARKET GROWTH $1 out of every $5 is spent on enterprise SaaS software 20% $149 BILLION

More information

Interaction Media Server Appliance

Interaction Media Server Appliance Interaction Media Server Appliance Installation and Configuration Guide HP ProLiant Gen9 Medium Interaction Media Server HP ProLiant Gen9 Large Interaction Media Server Interaction Media Server 2015 R4

More information

Cisco Unified Messaging Gateway

Cisco Unified Messaging Gateway Data Sheet Gateway Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace. Product

More information

Premium Attendant Instructions

Premium Attendant Instructions NUMBER: PIN: 7890 TELEPHONE ACCESS To log into your auto-attendant: 1. Dial 877-965-7800 2. Press * to reach the login prompt. 3. Enter your auto attendant number when prompted followed by the # key. 4.

More information

THE FUTURE OF COMMUNICATIONS IN FINANCIAL SERVICES

THE FUTURE OF COMMUNICATIONS IN FINANCIAL SERVICES THE FUTURE OF COMMUNICATIONS IN FINANCIAL SERVICES EMPOWERING THE CONNEC TED GLOBAL ENTERPRISE Your phone system finally made it to the 21st century. R ingcentral enables more than 350,000 businesses of

More information

Wednesday, Nov. 12 VoiceCon San Francisco 2008 Marty Parker, Principal UniComm Consulting, LLC

Wednesday, Nov. 12 VoiceCon San Francisco 2008 Marty Parker, Principal UniComm Consulting, LLC Architectural Options for Unified Communications Wednesday, Nov. 12 VoiceCon San Francisco 2008 Marty Parker, Principal UniComm Consulting, LLC MParker@UniCommConsulting.com 408-420-5539 Objectives This

More information

CA Auto Attendant Module. Operation Manual v1.3

CA Auto Attendant Module. Operation Manual v1.3 CA Auto Attendant Module Operation Manual v1.3 Poltys, Inc. 3300 N. Main Street, Suite D, Anderson, SC 29621-4128 +1 (864) 642-6103 www.poltys.com 2013, Poltys Inc. All rights reserved. The information

More information

Release Notes. for Kerio Operator 1.2.1

Release Notes. for Kerio Operator 1.2.1 Release Notes for Kerio Operator 1.2.1 2012 Kerio Technologies s.r.o. All rights reserved. Date: March 12th, 2012 1 Welcome to the Kerio Operator 1.2.1 Kerio Operator is a PBX software for small and medium

More information

Communication Solutions. KX-NSX Series The new business communication server

Communication Solutions. KX-NSX Series The new business communication server Communication Solutions KX-NSX Series The new business communication server KX-NSX Series Companies require their operations to run efficiently. The business communication system needs to be flexible,

More information

Symantec Backup Exec 10d for Windows Servers AGENTS & OPTIONS MEDIA SERVER OPTIONS KEY BENEFITS AGENT AND OPTION GROUPS DATASHEET

Symantec Backup Exec 10d for Windows Servers AGENTS & OPTIONS MEDIA SERVER OPTIONS KEY BENEFITS AGENT AND OPTION GROUPS DATASHEET DATASHEET Symantec Backup Exec 10d for Windows Servers AGENTS & OPTIONS Designed for disk, Symantec Backup Exec TM 10d for Windows Servers is the Gold Standard in Windows data protection. It provides comprehensive,

More information

Configuring Advanced Voice Mail

Configuring Advanced Voice Mail Configuring Advanced Voice Mail Last Updated: June 21, 2007 This chapter contains the following procedures for configuring advanced Cisco Unity Express voice mail features: Configuring IMAP, page 249 (optional)

More information

Smooth Operator Configuration Note

Smooth Operator Configuration Note Smooth Operator Configuration Note For Smooth Operator Family of Products Octel Voice Processing Module CONFIGURATION NOTE 77130 Mitel SX200D * COV Revised 9/17/97 Mitel SX 200D Mitel COV Digital Lines

More information

First Communications Cloud IP PBX User Guide (Polycom)

First Communications Cloud IP PBX User Guide (Polycom) First Communications Cloud IP PBX User Guide (Polycom) 2017 Property of First Communications Contents Introduction... 3 General Phone Operations... 4 Polycom VVX 300 Series... 4 Polycom VVX 300 Series

More information

LEVEL 3 SM WEB MEETING

LEVEL 3 SM WEB MEETING LEVEL 3 SM WEB MEETING REAL-TIME, INTUITIVE, ROBUST COLLABORATION AT YOUR FINGERTIPS JANUARY 2017 Today, organizations are finding that rudimentary web conferencing applications are inadequate and frustrating

More information

Avaya Aura Messaging 6.2 Service Pack 3 Release Notes

Avaya Aura Messaging 6.2 Service Pack 3 Release Notes Avaya Aura Messaging 6.2 Service Pack 3 Release Notes May 20th, 2013 Available Downloads This update for Messaging 6.2 comprises of the following software: Messaging Service Pack 2 Messaging 6.2 Service

More information

BT Cloud Phone. User guide for the Admin portal

BT Cloud Phone. User guide for the Admin portal BT Cloud Phone User guide for the Admin portal 2 What s in this guide 999 or 112 emergency calls Each BT Cloud Phone number is registered to a specific address, so when you make a 999 or 112 call that

More information

Why Active Communications and Office 365?

Why Active Communications and Office 365? Why Active Communications and Office 365? Deploying Microsoft Lync Enterprise Voice with Office 365 has never been easier! The world of IT, telephony and communications is changing rapidly. The internet

More information

What happens to my phones if the Internet connection goes down?

What happens to my phones if the Internet connection goes down? What happens to my phones if the Internet connection goes down? With a traditional phone system, all call processing hardware is locatedon-site, along with handsets, call recording equipment, voice-mail

More information

8x8 Virtual Offce Mobile User Guide for ios

8x8 Virtual Offce Mobile User Guide for ios 8x8 User Guide for ios Works with iphone, ipad and ipod Touch Version 4.0, October 2012 The Champion For Business Communications Table of Contents introduction...3 Features...3 Technical requirements...4

More information