Mitel NuPoint Unified Messaging Release 3.0

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Mitel NuPoint Unified Messaging Release 3.0"

Transcription

1 Mitel NuPoint Unified Messaging Release 3.0

2 Mitel NuPoint Unified Messaging Mitel NuPoint Unified Messaging (UM) Value Proposition Product family overview What s new in NuPoint UM release 3.0 How NuPoint UM delivers value Increase productivity and drive customer satisfaction Carrier-grade scalability and reliability Low cost of ownership Summary 9/10/2009 slide 2

3 NuPoint UM Value Proposition Increase user productivity with one common solution for all user types Unified messaging and text to speech Voic with unrivalled breadth of voice features Inbound and outbound fax Improve customer service levels Speech auto-attendant Pre-packaged personal call routing (i.e. find me, follow me), and personal IVR Carrier-grade scalability and reliability at an enterprise price point Seamlessly scales from 4 to 960 ports and over 100,000 users High availability architecture with no single point of failure (Mitel NuPoint Unified Messaging (UM) 640) 9/10/2009 slide 3

4 NuPoint UM Value Proposition Continued Low cost of ownership Full IP solution that fits with existing infrastructure including multiple, simultaneous PBXs and voic integrations Seamless networking with all NuPoint UM models and third-party switches / voic Requires fewer servers than competitive offers for equivalent capacities Simple, web-based administration Integration with other Mitel applications 9/10/2009 slide 4

5 Mitel Messaging Portfolio One Common Messaging Solution Across All Platforms NuPoint UM 640 Multi-server Scale and Reliability NuPoint UM Standard Edition or NuPoint UM 640 Single Server Embedded Voic (3300 ICP, 5000 CP) Mitel Applications Suite (MAS) with NuPoint UM Feature Sophistication 9/10/2009 slide 5

6 NuPoint UM Family NuPoint Unified Messaging Mitel Applications Suite NuPoint UM Standard Edition NuPoint UM 640 (single server) NuPoint UM 640 (multi-server) Single server with other UC apps User-based pricing 1,000 mailboxes 960 hours Software-only solution Port-based pricing 4 to 60 ports 57,000 mailboxes 960 hours Software-only solution Redundant hardware Port-based pricing 8 to 240 ports 120,000 mailboxes 10,000 hours Turnkey solution High availability clustering Port-based pricing 8 to 960 ports 120,000 mailboxes 10,000 hours Turnkey solution Same user features. Differentiated by scale, reliability and price point. 9/10/2009 slide 6

7 NuPoint UM Release 3.0 What s New? NuPoint UM as part of MAS on the Mitel 5000 Communications Platform (CP) Mitel Speech Auto-Attendant Microsoft OCS 2007 presence integration IBM Sametime presence integration UK prompt and grammar support Advanced UM support for Microsoft Exchange 2007 Standard UM with MWI support for Lotus Notes and Groupwise NuPoint UM 640 single server and full 640 on the Sun Fire X4150 Entry-level server (Sun Fire X4150) with fully redundant hardware Support for NAS integration within the data center Sun Fire X4150 Delivers best-of-breed advanced messaging across the entire Mitel platform portfolio 9/10/2009 slide 7

8 Increase User Productivity and Drive Customer Satisfaction 9/10/2009 slide 8

9 Unified Messaging Allow users to manage all forms of messages from the interface that suits them best in the moment Advanced UM Full bi-directional and voic synchronization All telephony user interface (TUI) and actions synchronized Text-to-speech (TTS) reads s over the phone for mobile users Single inbox view of , voic and fax Separate voic and storage Microsoft Exchange integration Standard UM s contain either URL to voic MWI synchronized Full wave file All voic s stored on NuPoint UM TUI actions not synchronized Microsoft Exchange, Lotus Notes and GroupWise integration Manage voic s, s and faxes from telephone, client or web 9/10/2009 slide 9

10 Mitel Speech Auto-Attendant Quickly and efficiently place calls by saying a person s name, a department name or a telephone number Improves customer service Frees up receptionists to do more productive tasks Integrates with Active Directory, LDAP or NuPoint UM mailbox directory Optionally announces presence of requested person (LCS 2005, Microsoft OCS 2007 and Sametime 8) Available in NA and UK English Scales to 10,000 directory entries and 15 department names 9/10/2009 slide 10

11 Call Director Templates Ships with four standard templates for admin to modify or create their own Personal dial 0 Daily greeting Find me Follow me Simplified process for end-users to use Call Director for call flows Administrators assign specific templates that are relevant to the user Standardized call flow only requires users to enter relevant information i.e. cell number Requires no user training 9/10/2009 slide 11

12 Personal Call Routing Control how and when you are reached improve your accessibility and improve customer service Web-based interface to create sophisticated call routing at the corporate auto attendant level and for individual users Route calls based on Schedules Caller ID Multi-level menus Includes Multiple greetings Screened and blind transfers Callbox linking 9/10/2009 slide 12

13 Other Productivity Enhancing Features Unrivaled breadth of voice features Multiple numbers assigned to one mailbox one shared inbox for all devices Multiple mailboxes on a single phone wherever multiple users share phones Voice forms order entry, questionnaires Inbound and outbound fax Send and receive fax messages right from your desktop Mitel portfolio of applications extend NuPoint UM benefits LCS integration for presence-enabled call routing Mobility and collaboration solutions Selectable telephone user interface means users can use a TUI they are familiar with Octel emulation, alpha and numeric 9/10/2009 slide 13

14 Carrier-grade Scalability and Reliability 9/10/2009 slide 14

15 NuPoint UM 640 Carrier-grade reliability at an enterprise price point High availability architecture no single point of failure Heavily leverages open standard (SIP-based for over two years) Disaster recovery across geographically separate data centers when deployed on NAS Large system scaling for centralized deployment Support for multiple concurrent switch integrations (Mitel and non-mitel) Single interface to manage all components / networked systems Supports NAS technology via iscsi 9/10/2009 slide 15

16 NuPoint UM 640 Service Reliability for All Sizes of Business Single-server solution Turnkey solution on a single X4150 Sun Fire server with 8 internal drives (Raid 1E) OR External RAID or NAS Redundant hardware in a single server 8 to 120 ports; 10,000 hours of storage; 100,000 users Multi-server solution Turnkey solution with up to 4 clustered nodes Active-passive configuration (2 nodes) Active-active configuration (4 nodes) HP ProLiant DL360 8 to 960 ports; 10,000 hours of storage; 100,000 users Single-server deployments with external storage can be upgraded to multi-server deployments 9/10/2009 slide 16

17 NuPoint UM 640 Scaling Service Reliability Active-active deployment option Active Server A Up to four servers increases scaling to 960 active ports 240 per server IP SCSI Removes fail-over down time associated with active-passive deployment Scales optional features 240 WebView sessions Active Server B SCSI HP MSA soft fax ports 24,000 advanced UM users 96 TTS ports Cluster-wide licensing of all ports and features 9/10/2009 slide 17

18 Low Cost of Ownership 9/10/2009 slide 18

19 Simple Web-based Management Easy to use web-based management minimizes training for administrators Manage multiple networked NuPoint UM systems from a common interface 9/10/2009 slide 19

20 Easy Day-to-Day Administration Direct support for LDAP / Active Directory integration Basic management of voice mail and through one interface Simplifies adds / deletes and changes of NuPoint UM mailboxes Active Directory can be a directory source for Speech Auto-Attendant Call Director reports Ability to generate report on multiple call flows Simplifies report generation and limits the steps the admin needs to follow WAV upload to Call Director Upload professional greeting through Call Director interface Customers presented with professional prompts rather than having administrator record them through TUI 9/10/2009 slide 20

21 Minimize Infrastructure Costs Single system solution for voic , unified messaging and speech All on the same server and OS No need to add servers for functionality or capacity Low-cost, intelligent evolution of your network Seamless networking with all NuPoint UM models and third-party switches and voic systems Integrate to multiple PBXs from one server Operated on a Linux platform Minimizes patch management 9/10/2009 slide 21

22 Summary NuPoint UM is the common messaging solution across all Mitel communications platforms Improves productivity Increases customer service levels Delivers carrier-grade scalability and reliability Provides a low cost of ownership Different packages available to meet your scale and reliability requirements NuPoint UM on MAS NuPoint UM Standard Edition NuPoint UM 640 single server or multi-server 9/10/2009 slide 22

23 Thank you The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel and is intended solely for Mitel employees and members of Mitel s reseller channel. If you are not a Mitel employee or a Mitel reseller, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.

MITEL. Applications Suite. General Information Guide Release 5.0

MITEL. Applications Suite. General Information Guide Release 5.0 MITEL Applications Suite General Information Guide Release 5.0 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation

More information

MITEL. Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM

MITEL. Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM MITEL Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM What is Your Communications Strategy? Uncovering new sales opportunities in a highly competitive market requires a communications plan.

More information

Avaya Aura Messaging 6.2

Avaya Aura Messaging 6.2 Avaya Aura Messaging 6.2 Avaya Aura Messaging - Introduction Roadmap Overview Key Features Engineering the Solution Licensing and Quoting Information Product and Solution Futures 2011 Avaya Inc. All rights

More information

Single, Cloud-Ready. brochure

Single, Cloud-Ready. brochure brochure MITEL MiVOICE BUSINESS Gain an Edge Intent on maintaining a competitive edge and gaining success in today s dynamic markets? Seize the advantage maximize ROI by enhancing your business communication,

More information

CAPPS: Implementing Cisco Collaboration Applications v1

CAPPS: Implementing Cisco Collaboration Applications v1 Course Objectives Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment

More information

Skype for Business. CX-E: Elevating the Enterprise Capabilities of Skype for Business

Skype for Business. CX-E: Elevating the Enterprise Capabilities of Skype for Business Skype for Business CX-E: Elevating the Enterprise Capabilities of Skype for Business Making Skype for Business Your PBX Replacement Are you thinking of deploying Skype for Business as your next PBX? Due

More information

Unified Communications For Enterprise

Unified Communications For Enterprise Unified Communications For Enterprise Lou Fulco Presence Status Mobility Collaboration A Unified Strategy UC enables customers to experience greater productivity through the convergence of communication

More information

Understanding the Benefits of Upgrading to CX-E 8.7

Understanding the Benefits of Upgrading to CX-E 8.7 Understanding the Benefits of Upgrading to C-E 8.7 AVST believes it is critical for customers to continually utilize the latest version of software. Proactive upgrades ensure optimal performance, improved

More information

Features and benefits

Features and benefits Product Brief CallPilot Unified Messaging Increase productivity through unified access to email, voicemail and fax with richer user experience and lower TCO Features and benefits > Provides access to email,

More information

Applying Virtualization as part of your Network Transformation Strategy

Applying Virtualization as part of your Network Transformation Strategy Applying Virtualization as part of your Network Transformation Strategy Prepared for: Presented by: Carlos Sanchez, Director of Business Development Agenda Company Overview Product Portfolio Applying Virtualization

More information

Manual Firmware Update Guide

Manual Firmware Update Guide Manual Firmware Update Guide Mitel Desk Phone 6800 Series for MiCloud Office May 8, 2017 REVISION INFORMATION Issue Date Change Summary Updated By 1.1 May 3, 2017 Initial Version Chen-Hui Lee 1.2 May 8,

More information

NUPOINT UNIFIED MESSAGING AND NP IN MICOLLAB

NUPOINT UNIFIED MESSAGING AND NP IN MICOLLAB MITEL NUPOINT UNIFIED MESSAGING AND NP IN MICOLLAB NuPoint Unified Messaging and MiCollab NuPoint GENERAL INFORMATION GUIDE Release 8.3 NOTICE The information contained in this document is believed to

More information

FlexIP SOLUTIONS FEATURES

FlexIP SOLUTIONS FEATURES FlexIP SOLUTIONS FEATURES INTERESTED IN LEARNING HOW OUR PROVEN SOFTWARE PLATFORM CAN REVITALIZE YOUR BUSINESS COMMUNICATIONS? With FlexIP, we give you the tools and features you need to enhance your business

More information

Mitel Networks 6510 Unified Messaging

Mitel Networks 6510 Unified Messaging Mitel Networks 6510 Unified Messaging General Information Guide Issue 2 January 2003 THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed

More information

Genesys Voic Solution Configuration Note

Genesys Voic Solution Configuration Note 1 Genesys 8.1 Genesys Voicemail Solution Configuration Note 2 The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of

More information

AVST Advanced Messaging Solutions Improve Your Control Over Communications

AVST Advanced Messaging Solutions Improve Your Control Over Communications AVST Advanced Messaging Solutions Improve Your Control Over Communications Staying on Top of Communications To succeed in today s accelerated business environment, you must respond swiftly to opportunities

More information

OpenScape UC Application V7

OpenScape UC Application V7 OpenScape UC Application V7 Highly open and flexible unified communications solution that integrates with all your existing applications OpenScape UC Application is a highly open unified communications

More information

TSC (Total Solution Communications Ltd)

TSC (Total Solution Communications Ltd) TSC (Total Solution Communications Ltd) 1 Parkway Drive, Mairangi Bay, North Harbour Phone: 09 477 2888 Fax: 09 477 2889 E-Mail: info@tsc.co.nz Web: www.tsc.co.nz A v aya IP Office Messaging & Call Handling

More information

TELEPHONE USER GUIDE

TELEPHONE USER GUIDE TELEPHONE USER GUIDE NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject

More information

Connected Office Voice Recording an Auto Attendant Greeting User Guide 05/17/16

Connected Office Voice Recording an Auto Attendant Greeting User Guide 05/17/16 Connected Office Voice Recording an Auto Attendant Greeting User Guide 05/17/16 RECORDING AN AUTO ATTENDANT GREETING Auto Attendant Overview The Auto Attendant is an automated receptionist who greets and

More information

UNIFIED MESSAGING USER GUIDE. Release 8.5

UNIFIED MESSAGING USER GUIDE. Release 8.5 UNIFIED MESSAGING USER GUIDE Release 8.5 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information

More information

System planning forms. Avaya Modular Messaging for IBM Lotus Domino Release 1.1

System planning forms. Avaya Modular Messaging for IBM Lotus Domino Release 1.1 A System planning forms Avaya Modular Messaging for IBM Lotus Domino Release 1.1 You can use this editable file to enter planning information required for an Avaya Modular Messaging installation in an

More information

MiCollab Engineering Guidelines

MiCollab Engineering Guidelines MiCollab Engineering Guidelines MiVoice Office 250 MiVoice Business MiVoice Office 400 MiVoice MX-ONE MiVoice 5000 MARCH 2018 RELEASE 8.0 SP2 NOTICE The information contained in this document is believed

More information

Voic . Glossary of Terms. Click here to access your Voic online.

Voic . Glossary of Terms. Click here to access your Voic online. Voicemail Click here to access your Voicemail online. Voicemail from Arvig will enhance the way you communicate! Our Voicemail is an easy-to-use answering service that offers several advantages over answering

More information

Dialogic PowerVille CC Cloud Centrex

Dialogic PowerVille CC Cloud Centrex Dialogic PowerVille CC Cloud Centrex Cloud-based Feature-rich Integrated VoIP Solution for Business and Residential Customers Dialogic s PowerVille Cloud Centrex is a carrier-class solution that enables

More information

Clients for Unified Communications

Clients for Unified Communications Mobile Collaboration with Avaya one-x Clients for Unified Communications Avaya one-x clients deliver a softwarebased user experience that lets you easily deploy consistent mobility and communications strategies

More information

AT&T Collaborate. February, 2018

AT&T Collaborate. February, 2018 AT&T Collaborate February, 2018 Changing Work Environment Presentation title here edit on Slide Master Mobility of business Business anytime, anywhere Change is constant Need for real-time information

More information

Interactive Intelligence Communite Unified Messaging System

Interactive Intelligence Communite Unified Messaging System Jay Lassman Product Report 17 November 2003 Interactive Intelligence Communite Unified Messaging System Summary With its latest version, Communité 2.2.2, Interactive Intelligence has added a variety of

More information

VIRTUAL VIRTUAL IP PBX VP-1500

VIRTUAL VIRTUAL IP PBX VP-1500 IP PBX VP-1500 FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VP-1500 The Virtual IP PBX VP-1500 is an unified communication system hosted in the cloud, and it's an excellent

More information

HOW A CLOUD COMMUNICATIONS SYSTEM UNIQUELY SUPPORTS YOUR MOBILE WORKFORCE

HOW A CLOUD COMMUNICATIONS SYSTEM UNIQUELY SUPPORTS YOUR MOBILE WORKFORCE HOW A CLOUD COMMUNICATIONS SYSTEM UNIQUELY SUPPORTS YOUR MOBILE WORKFORCE Table of contents 3 How a UCaaS platform empowers your mobile workforce with a phone system and much more 4 6 11 A cloud phone

More information

NuPoint Messenger User Guide

NuPoint Messenger User Guide NuPoint Messenger User Guide Table of Contents What is NuPoint Messenger?... 1 Phone Access... 1 First Time Setup... 1 Accessing NuPoint Messenger... 1 Menu Overview... 3 Playing Messages... 4 Skip a Greeting...

More information

Telephony and collaboration made easy

Telephony and collaboration made easy Telephony and collaboration made easy Converged VoIP is a Cisco-powered and certified solution that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device

More information

MiCloud Connect. Services Overview

MiCloud Connect. Services Overview MiCloud Connect Services Overview Your Complete Business Communications Solution in the Cloud Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured communications and collaboration solution

More information

Siemens HiPath Xpressions v.3.0 Unified Messaging Platform

Siemens HiPath Xpressions v.3.0 Unified Messaging Platform Jay Lassman Product Report 3 December 2003 Siemens HiPath Xpressions v.3.0 Unified Messaging Platform Summary Siemens HiPath Xpressions v.3.0 is a voice mail, unified messaging and unified communications

More information

Huawei Enterprise Communications Solution V3.0 Product Portfolio

Huawei Enterprise Communications Solution V3.0 Product Portfolio Security Level: Huawei Enterprise Communications Solution V3.0 Product Portfolio www.huawei.com HUAWEI TECHNOLOGIES CO., LTD. Enterprise Communications Gateways Gateways USM Unified Gateways U1900 Series

More information

Software Features. Software Features

Software Features. Software Features Allworx Software Features Software Features Allworx Advanced options for improved communications. Allworx provides a wide range of software feature options to help your business increase its productivity,

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications Avaya s core communications platform supporting mid to large enterprises, enabling unified communications,

More information

System Administration Guide

System Administration Guide First Published: -- Last Modified: -- Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

More information

Cisco Unified Videoconferencing Manager 5.7

Cisco Unified Videoconferencing Manager 5.7 . Data Sheet Cisco Unified Videoconferencing Manager 5.7 A Comprehensive Management Suite for Cisco Unified Videoconferencing Solutions Product Overview Cisco Unified Communications solutions enable collaboration

More information

Wainhouse Research BroadSoft Provider RFI

Wainhouse Research BroadSoft Provider RFI REQUEST FOR INFORMATION (RFI) BroadSoft Provider - Power Ranking Report Analysts: Dave Michels, Bill Haskins Wainhouse Research BroadSoft Provider RFI Thank you for your interest and participation in the

More information

CALL FEATURES USER GUIDE. Houston Dallas Austin San Antonio Oklahoma City

CALL FEATURES USER GUIDE. Houston Dallas Austin San Antonio Oklahoma City CALL FEATURES USER GUIDE Houston Dallas Austin San Antonio Oklahoma City Table of Contents Account / Authorization Codes.... 3 Advanced Hunting.... 4 Anonymous Call Rejection... 4 Anywhere.... 5 Auto Attendant...

More information

Cebod Telecom. Customer Admin Manual

Cebod Telecom. Customer Admin Manual Customer Admin Manual Table of Contents Contents 1. INTRODUCTION... 1 ABOUT THIS MANUAL... 1 CEBOD TELECOM OVERVIEW... 1 2. REGISTER A NEW ACCOUNT... 2 3. MY ACCOUNT... 5 4. DASHBOARD... 9 5. ACTIVITIES...

More information

Simplify IP Telephony with System i. IBM System i IP Telephony

Simplify IP Telephony with System i. IBM System i IP Telephony Simplify IP Telephony with System i IBM System i IP Telephony Highlights Deploy a complete IP telephony suite on one easy-to-manage system, or even part of a system, shared with other applications Integrate

More information

A Digium Solutions Guide. Switchvox On-Premise Options: Is it Time to Virtualize?

A Digium Solutions Guide. Switchvox On-Premise Options: Is it Time to Virtualize? A Digium Solutions Guide Switchvox On-Premise Options: Is it Time to Virtualize? Businesses of all sizes can now realize the advantages of a fully-featured UC solution, whether it be virtualized, cloud/hosted

More information

After Call Survey. Content. Learn more about maximizing your UC phone system

After Call Survey. Content. Learn more about maximizing your UC phone system After Call Survey Updated 7/2016 Content Solution Architecture... 2 Content Configuration... 3 Opt-In... 4 Call Control... 5 Reporting... 6-8 Learn more about maximizing your UC phone system 150 Main Street,

More information

MITEL SIP CoE Technical. Configuration Note. Configure Mitel MiVoice Office 6.1 SP1 PR2 for use with IntelePeer SIP Trunking. SIP CoE XXX

MITEL SIP CoE Technical. Configuration Note. Configure Mitel MiVoice Office 6.1 SP1 PR2 for use with IntelePeer SIP Trunking. SIP CoE XXX MITEL SIP CoE Technical Configuration Note Configure Mitel MiVoice Office 6.1 SP1 PR2 for use with IntelePeer SIP Trunking SIP CoE 12-4940-00XXX NOTICE The information contained in this document is believed

More information

OVERVIEW. for. UCaaS and UCaaS+

OVERVIEW. for. UCaaS and UCaaS+ OVERVIEW for UCaaS and UCaaS+ Version 1.0 June 30, 2017 Revision History Revision Date Description Initials 1.0 6/30/17 First published version. CS Purpose Use this overview to become familiar with NHC

More information

InnLine. Multilingual Voice Mail and Wake Up CONNECTED GUESTS. Superior communication is at the heart of every successful hotel.

InnLine. Multilingual Voice Mail and Wake Up CONNECTED GUESTS. Superior communication is at the heart of every successful hotel. InnLine Multilingual Voice Mail and Wake Up Superior communication is at the heart of every successful hotel. CONNECTED GUESTS The class leading Hospitality Applications Suite is transforming hotel operations

More information

NuPoint Unified Messaging Engineering Guidelines

NuPoint Unified Messaging Engineering Guidelines NuPoint Unified Messaging Engineering Guidelines SEPTEMBER, 2015 RELEASE 8.0 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks

More information

Extend and Connect. Extend and Connect. Overview of Extend and Connect

Extend and Connect. Extend and Connect. Overview of Extend and Connect This chapter provides information about the feature. This chapter contains the following information:, page 1 System Requirements, page 6 Interactions and Restrictions, page 7 Availability Information,

More information

Kunal Mahajan Microsoft Corporation

Kunal Mahajan Microsoft Corporation Kunal Mahajan Microsoft Corporation 65+ Million Customer hosted Mailboxes 30+ Million Partner hosted Mailboxes 1,800 Partners Strategic Business Challenges Our Sales teams need to connect with the right

More information

SHORETEL APPLICATION NOTE

SHORETEL APPLICATION NOTE SHORETEL APPLICATION NOTE for IntelePeer SIP Trunking Date: August 26, 2016 App Note Number: For use with: Product: System: TC-16056 IntelePeer SIP Trunking ShoreTel Connect ONSITE ShoreTel Connect ONSITE

More information

Business Applications + Voice + Data

Business Applications + Voice + Data White Paper Abstract LiteScape OnCast TM makes the future of unified communications a reality today, allowing organizations to harness the power of complete communications voice, conferencing, broadcasting,

More information

Keeping people and teams connected and productive anytime, anywhere, on any device.

Keeping people and teams connected and productive anytime, anywhere, on any device. Unified Communications with Mitel MiCollab Keeping people and teams connected and productive anytime, anywhere, on any device. www.ipromedia.us MiCollab ensures effective real-time communications, which

More information

UC & Collaboration Solutions

UC & Collaboration Solutions UC & Collaboration Solutions Business Applications and Solutions for Unified IP Telephony Fax Over IP (FoIP) solution supported by CommSouth, is a true software ONLY plug & play IP fax server. Fax Server

More information

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device Mitel MiCollab Keeping people connected and productive anytime, anywhere, on any device Effective collaboration among employees, partners and customers is a critical driver of any organization s success.

More information

espace UMS V100R001C01SPC100 Product Description Issue 03 Date HUAWEI TECHNOLOGIES CO., LTD.

espace UMS V100R001C01SPC100 Product Description Issue 03 Date HUAWEI TECHNOLOGIES CO., LTD. V100R001C01SPC100 Issue 03 Date 2012-07-10 HUAWEI TECHNOLOGIES CO., LTD. . 2012. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior

More information

8x8 Virtual Office Government

8x8 Virtual Office Government Brochure 8x8 Virtual Office Government Fully Integrated Hosted IP PBX for Government Hosted IP PBX solutions are quickly becoming the preferred choice for government agencies seeking cost-effective ways

More information

Clearspan OpEasy Management Suite Release 4.5 JULY 2016 RELEASE NOTES

Clearspan OpEasy Management Suite Release 4.5 JULY 2016 RELEASE NOTES Clearspan OpEasy Management Suite Release 4.5 JULY 2016 RELEASE NOTES The information conveyed in this document is confidential and proprietary to Mitel and is intended solely for Mitel employees and members

More information

OAISYS and Mitel: Call Recording Solution Configuration. An OAISYS White Paper

OAISYS and Mitel: Call Recording Solution Configuration. An OAISYS White Paper OAISYS and Mitel: Call Recording Solution Configuration An OAISYS White Paper Table of Contents Introduction... 3 Mitel 3300 Controller Networks... 4 Single Audio Connection Point... 4 Multiple SRC Proxy

More information

Unified Communication and Collaboration

Unified Communication and Collaboration BSC - Business Solution Center, La Gaude Giovanni Buschi e-business Technical Sales Support (ets) Agenda Topics UC² overview UC² Extended solutions IBM UCC and Cisco UC integrated solutions IBM Sametime

More information

XPhone solutions for Cisco Jabber, Cisco phones and Cisco Unified Communications Manager.

XPhone solutions for Cisco Jabber, Cisco phones and Cisco Unified Communications Manager. XPhone solutions for Cisco Jabber, Cisco phones and Cisco Unified Communications Manager www.mrssa.com XPhone solutions for Cisco Modular additions or UC end-to-end solution Contact data integration Contact

More information

Weblive Facsys. Enterprise Fax on Cloud

Weblive Facsys. Enterprise Fax on Cloud Enterprise Fax on Cloud FAXING IS NECESSARY. FAX MACHINES ARE NOT. Used by over 3,500 organizations in every industry, fax remains a proven transmission medium at the core of business communications.

More information

Why SIP? Time is running out for ISDN. Whitepaper from V1.04

Why SIP? Time is running out for ISDN. Whitepaper from V1.04 Why SIP? Time is running out for ISDN Whitepaper from V1.04 Introduction With less than 9 Years left for Legacy BT ISDN networks, its time to consider SIP for your business. BT is confirming plans to decommission

More information

Anonymous Call Rejection

Anonymous Call Rejection Contents Anonymous Call Rejection 4 Call Block 5 Call Forward 6-7 Call Return 8 Call Waiting 9 Caller ID 10-11 Do Not Disturb 12 Find Me 13 Selective Call Forwarding 14 Speed Dial 15 Three-Way Calling

More information

OpenScape Contact Center Multimedia. First Contact Resolution in a Multi-Channel World <insert date here>

OpenScape Contact Center Multimedia. First Contact Resolution in a Multi-Channel World <insert date here> OpenScape Contact Center Multimedia First Contact Resolution in a Multi-Channel World Agenda OpenScape Contact Center Agile vs. Enterprise What is OpenScape Contact Center Multimedia

More information

Minnesota Microsoft Unified Communications User Group Welcome! March 26, 2009

Minnesota Microsoft Unified Communications User Group Welcome! March 26, 2009 Minnesota Microsoft Unified Communications User Group Welcome! March 26, 2009 Today s presenters Rob Hanson rhanson@avtex.com Business Development for UC Colleen Reynolds creynolds@avtex.comcom Ops Manager

More information

Voic Instructions

Voic Instructions NUMBER: PIN: TELEPHONE VOICEMAIL ACCESS To log into your voicemail box from your greeting: 1. Dial your phone number and let it ring to voicemail. 2. Press * to interrupt your greeting. 3. Enter your PIN

More information

Application Notes for Configuring Objectworld CallAttendant Office Analog Integration with Avaya IP Office - Issue 1.0

Application Notes for Configuring Objectworld CallAttendant Office Analog Integration with Avaya IP Office - Issue 1.0 Avaya Solution & Interoperability Test Lab Application Notes for Configuring Objectworld CallAttendant Office Analog Integration with Avaya IP Office - Issue 1.0 Abstract These Application Notes describe

More information

Cisco Unified Provisioning Manager 2.2

Cisco Unified Provisioning Manager 2.2 Cisco Unified Provisioning Manager 2.2 General Q. What is Cisco Unified Provisioning Manager (UPM)? A. Cisco Unified Provisioning Manager is part of the Cisco Unified Communications Management Suite. Cisco

More information

Avaya Unified Messenger Client User Guide

Avaya Unified Messenger Client User Guide Avaya Unified Messenger Client User Guide Version 5.0 Avaya Inc. 211 Mount Airy Road Basking Ridge, New Jersey 07920 www.avaya.com Your comments are welcome. They can assist us in improving our documentation.

More information

PBXware. Release Notes. version 5.1. March Copyright Bicom Systems

PBXware. Release Notes. version 5.1. March Copyright Bicom Systems PBXware version 5.1 Release Notes March 2018 New IVR statistics are implemented We have added a new feature called IVR statistics, this feature is similar to Queue or Agent statistics for Call Center systems.

More information

UNIVERGE SV8500 Communication Server Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8500 Communication Server Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8500 Communication Server Fulfilling the promise of UNIVERGE 360 UNIVERGE The Premier IP Communications Server The UNIVERGE SV8500 is a powerful enterprise communications solution capable of

More information

Introducing Lotus Domino 8, Designer 8 and Composite Applications

Introducing Lotus Domino 8, Designer 8 and Composite Applications Introducing Lotus Domino 8, Designer 8 and Composite Applications IBM Lotus collaboration product strategy Rich client W indows/office Browser eforms Portal RSS/Atom Mobile Interaction and client services

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3 Issue 3 March 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Corporate Communication Solutions for the Dynamic Enterprise

Corporate Communication Solutions for the Dynamic Enterprise Corporate Communication Solutions for the Dynamic Enterprise 10 Key Selling Points for IP Communication Solutions February 2009 Alcatel-Lucent All Rights Reserved Alcatel-Lucent 2009 Achieve an innovative

More information

Genesys Voice Platform. Chong-Soo Moon

Genesys Voice Platform. Chong-Soo Moon Genesys Voice Platform Chong-Soo Moon csmoon@genesyslab.com Agenda Voice Market Overview Customer Challenges New IVR Model Genesys Voice Platform Overview IVR for The Future 2 Voice Industry Evolution

More information

AMERICA S BEST SMALL BUSINESS PBX/PHONE SYSTEM!

AMERICA S BEST SMALL BUSINESS PBX/PHONE SYSTEM! TELEPHONE MAN OF AMERICA Earning Your Business Every Step of the Way! Specializing in Telecom Equipment of all Brands, Carrier Services, Technician Services, Maintenance Agreements & Purchasing Excess

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications a unified communications platform that enables on-demand collaboration and customer service faster,

More information

Maintaining High Availability for Enterprise Voice in Microsoft Office Communication Server 2007

Maintaining High Availability for Enterprise Voice in Microsoft Office Communication Server 2007 Maintaining High Availability for Enterprise Voice in Microsoft Office Communication Server 2007 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL

More information

Data Collection Tool

Data Collection Tool Data Collection Tool June 2009 Contents Chapter 1: What is the Data Collection Tool?...5 Chapter 2: Use of the DCT Data File in MM Configuration...7 Chapter 3: Obtaining a current version of the Data

More information

Migrating to Unity Connection

Migrating to Unity Connection Migrating to Unity Connection David Hailey, Chesapeake Netcraftsmen dhailey@netcraftsmen.net May, 2010 1 Agenda Why Are You Here? In fact, why am I here? Voice Messaging Options Voicemail Only (VMO) Unified

More information

Network Computing Trends and Technology Cisco and/or its affiliates. All rights reserved. 1

Network Computing Trends and Technology Cisco and/or its affiliates. All rights reserved. 1 Network Computing Trends and Technology 2011 Cisco and/or its affiliates. All rights reserved. 1 Agenda Collaborations Cloud Optimized by Borderless Networks 2011 Cisco and/or its affiliates. All rights

More information

BCM50: Expanding the Portfolio Bringing New Values

BCM50: Expanding the Portfolio Bringing New Values April 2005 BCM50: Expanding the Portfolio Bringing New Values > A new member of the BCM portfolio of converged communications systems for business and enterprise > Focused on the smaller site Optimized

More information

Implementing Cisco Collaboration Devices 1.0 (CICD)

Implementing Cisco Collaboration Devices 1.0 (CICD) COURSE OVERVIEW: Implementing Cisco Collaboration Devices 1.0 (CICD) Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution

More information

MITEL MiCONTACT CENTER EDITIONS COMPARED

MITEL MiCONTACT CENTER EDITIONS COMPARED FEATURE MATRIX MITEL MiCONTACT CENTER EDITIONS COMPARED A HIGHLY FLEXIBLE, THREE-TIERED OFFERING Mitel Mi Office, Business, and Enterprise Edition are designed for small, medium, and enterprisesized businesses

More information

Unified Messaging System. Leo Lee Sales Manager - ICG Taiwan Co., Ltd. 1 st Feb. 2002

Unified Messaging System. Leo Lee Sales Manager - ICG Taiwan Co., Ltd. 1 st Feb. 2002 Unified Messaging System Leo Lee Sales Manager - ICG Taiwan Co., Ltd. 1 st Feb. 2002 1 Agenda Corporate overview Converged Communications Unified Messaging in the Enterprise Unified Messaging for Service

More information

Avaya Aura Contact Center 6.4

Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 is a context-sensitive, collaborative, voice and multichannel customer experience management solution that allows businesses to manage all types

More information

Data Collection Tool

Data Collection Tool Data Collection Tool November 2009 Contents Chapter 1: What is the Data Collection Tool?...5 Chapter 2: Use of the DCT Data File in MM Configuration...7 Chapter 3: Obtaining the current version of the

More information

fonouc Virtual UC/PBX for Service Providers

fonouc Virtual UC/PBX for Service Providers fonouc is a scalable, turnkey solution for carries and service providers, designed to provide multi-tenant business communications, next generation office PBX, including voice, video messaging and presence

More information

Com.X PBX. End User Guide. Version 1.1, 8 September Far South Networks

Com.X PBX. End User Guide. Version 1.1, 8 September Far South Networks Com.X PBX End User Guide Version 1.1, 8 September 2010 Document History Version Date Description of Changes 1.0 10/01/01 Preliminary 1.1 10/10/08 Added instructions for remote voice mailbox access, completed

More information

Deploying Cisco Unified Contact Center Express (UCCXD)

Deploying Cisco Unified Contact Center Express (UCCXD) Deploying Cisco Unified Contact Center Express (UCCXD) COURSE OVERVIEW: This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of

More information

Cisco Voic Exchange User Guide Unity Connection 8

Cisco Voic Exchange User Guide Unity Connection 8 Cisco Voicemail Exchange User Guide Unity Connection 8 Installation and Configuration Guide for Visual Voicemail User Guide for Accessing Cisco Unity Connection Voice Messages in an Email Application to

More information

Manage User Features

Manage User Features As an administrator for the AT&T Collaborate service, you can manage features for each user from the Users widget on the Collaborate homepage. First, you assign a feature to the user, and then turn the

More information

ShoreTel Connect Integration with Microsoft

ShoreTel Connect Integration with Microsoft ST App Note 16021 (AN 16021) August, 2016 ShoreTel Connect Integration with Microsoft Description: This application note describes the integration between ShoreTel Connect (ONSITE and CLOUD) and Microsoft

More information

Microsoft Office Communicator 2007 R2 Getting Started Guide. Published: December 2008

Microsoft Office Communicator 2007 R2 Getting Started Guide. Published: December 2008 Microsoft Office Communicator 2007 R2 Getting Started Guide Published: December 2008 Information in this document, including URL and other Internet Web site references, is subject to change without notice.

More information

WCS Hosted PBX Admin Portal Release 6.0 Administration Reference Guide Final January 2013

WCS Hosted PBX Admin Portal Release 6.0 Administration Reference Guide Final January 2013 WCS Hosted PBX Admin Portal Release 6.0 Administration Reference Guide Final January 2013 www.wcs.com Table of Contents About this Document... 1 Typographical Conventions... 1 Introduction... 3 What's

More information

USER MANUAL Grandstream GXP1400/1405

USER MANUAL Grandstream GXP1400/1405 USER MANUAL Grandstream GXP1400/1405 astervox sdn bhd (1066828-D) 7 Jalan Derumun, Damansara Heights 50490 Kuala Lumpur, Malaysia Tel: +603 2035 5888 sales@astervox.com www.astervox.com June 2014 astervox

More information

Brekeke PBX Version 3 Administrator's Guide (Basic) Brekeke Software, Inc.

Brekeke PBX Version 3 Administrator's Guide (Basic) Brekeke Software, Inc. Brekeke PBX Version 3 Administrator's Guide (Basic) Brekeke Software, Inc. Version Brekeke PBX version 3, Administrator s Guide (Basic) Copyright This document is copyrighted by Brekeke Software, Inc.

More information

ID Features Tested Case Title Description Call Component Flow Status Defects UC802CL.ACE.001 Basic Call Flow Integrate Cisco Application Control

ID Features Tested Case Title Description Call Component Flow Status Defects UC802CL.ACE.001 Basic Call Flow Integrate Cisco Application Control Application Control Engine System Test Results for Contact Center, Cisco Unified System Release 8.0(2) UC802CL.ACE.001 Basic Call Flow Integrate Cisco Application Control Verifies that intelligent loadbalancing

More information