Installing and Configuring the Avaya S8700-Series Media Server Release 3.1

Transcription

1 Installing and Configuring the Avaya S8700-Series Media Server Release Release 3.1 February 2006 Issue 5

2 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, document number To locate this document on our Web site, simply go to and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site: Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT - January 30, :53 AM

3 Contents Chapter 1: Introduction Audience How to use this documentation Pre-installation: before going on site Documentation Verifying site readiness Laptop preparation, software, and system information Copying files to the laptop About ASG and the unique on-site password Obtaining license and Avaya authentication files PNC license settings for S8700-series Media Servers Pre-installation: at the site Installing the DAL1 card Equipment specifications About media server port connections S8700-series port connections About Modem connections Connecting to collocated servers Connecting to separated servers About Media Gateways About Processor Ethernet About Software Duplication About SSH High level overview of installation process Installing and cabling the media server complex Installing Avaya Communication Manager Configuring the media server Translating the IPSI circuit packs Installing and cabling the media gateways Completing the installation administration Testing the finished installation Chapter 2: SNMP Configuration Configuration of the SNMP modules in the UPS Default UPS IP addresses for S8700-series Media Servers Preparing to configure the SNMP module Administering the SNMP modules Setting selected traps (alarming) Installing and Configuring the Avaya S8700-Series Media Server February

4 Contents Configuring the SNMP subagent in the Avaya Ethernet switch (if used) Default IP addresses for Ethernet switch Preparing to configure the Ethernet switch Configuring the Ethernet switch Chapter 3: Communication Manager Installation Clearing the ARP cache on the laptop Powering up the media server Accessing the media server Configuring Telnet for Windows 2000/XP Installing Avaya Communication Manager Chapter 4: Media server configuration Opening the Maintenance Web Interface Copying files to the media server Enabling Network Time Servers Using the Installation Wizard Verifying media server connection to the customer s LAN (if provided) Enabling firewall settings Configuring the modem Disconnecting from the media server Configuring second media server Chapter 5: IP interface translations Starting SAT terminal emulation Inputting initial system translations Adding media gateways Enabling IPSI Adding the IPSI to the system Enabling IPSI duplication (duplicated control network only) Setting alarm activation level Saving translations Chapter 6: IP interface configuration Connecting to the IPSIs IPSI address configuration Programming the IPSI for DHCP addressing Programming the IPSI for static addressing Setting the VLAN and diffserv parameters Installing and Configuring the Avaya S8700-Series Media Server February 2006

5 Contents Resetting the IPSI Verifying connectivity to media server Verifying that IPSIs are translated Upgrading the IPSI firmware version (if necessary) Enabling control of IPSIs Verifying license status Chapter 7: Post-installation administration Verifying translations Setting daylight savings time rules Setting locations (if necessary) Verifying date and time Clearing and resolving alarms Enabling and disabling Ethernet switch ports Backing up files to the compact flash media Enabling alarms to INADS via modem Enabling alarms to INADS via SNMP Before leaving the site Chapter 8: Installation verification Testing the IPSI circuit pack Testing the license file S8710 and S8720 LEDs C360 Avaya Ethernet switch LEDs UPS LEDs TN2312BP IPSI LEDs Appendix A: Media server access Accessing the server s command line interface with SSH Connecting to the media server directly Connecting to the media server remotely over the network Connecting to the media server remotely over a modem Finding the active media server IP address Accessing the Maintenance Web Interface Using the SAT command line prompt Logins for Avaya technicians and Business Partners Configuring the network for Windows 2000/XP Setting browser options for Internet Explorer Installing and Configuring the Avaya S8700-Series Media Server February

6 Contents Appendix B: Installation troubleshooting Troubleshooting media server hardware installation Troubleshooting configuring the media server hardware Troubleshooting the installation of license files and Avaya authentication files. 96 Index Installing and Configuring the Avaya S8700-Series Media Server February 2006

7 Chapter 1: Introduction These procedures are for installing Avaya Communication Manager and configuring a new Avaya S8700-series media server and associated components in either a fiber-connected or an IP-connected port network configuration. To configure the media server, use the Avaya Installation Wizard. To configure gateways and other hardware components, use two administration interfaces: Maintenance Web Interface Command line interface, directly through, secure shell (SSH), telnet, or a terminal emulation program such as Avaya Native Configuration Manager. You are not required to install the media server before the port networks (media gateways); however, the license file allows only 30 minutes to "see" the administered and connected IP Interface (IPSI) circuit packs. The following information is included in this installation procedure: Pre-installation: before going on site on page 9 Configuration of the SNMP modules in the UPS on page 25 Configuring the SNMP subagent in the Avaya Ethernet switch (if used) on page 31 Media server configuration on page 39 IP interface translations on page 47 IP interface configuration on page 53 Post-installation administration on page 65 Installation verification on page 73 Media server access on page 83 Installation troubleshooting on page 93 Audience This documentation is for the following people tasked with installing and configuring the media server components: Trained field installation and maintenance personnel Technical support personnel Authorized Business Partners Installing and Configuring the Avaya S8700-Series Media Server February

8 Chapter 1: Introduction How to use this documentation Use this documentation as a guide to install and configure Avaya media servers. For information about a particular task, use the index or table of contents to locate the page number where the information is described. For an overview of the installation process, see High level overview of installation process on page 23. Read Pre-installation: before going on site on page 9 first. This section lists the tasks that must be completed before going to the installation site. Next, read Pre-installation: at the site on page 14. This section lists the tasks that must be completed on site before beginning the installation procedures. Technical specifications for the hardware are described in Equipment specifications on page 15. For the physical installation and cabling of the hardware, see the Quick Start for Hardware Installation: Avaya S8700-Series Media Server ( ). Use the remaining sections of this document in the sequence they are presented. If certain components are not to be installed, skip the procedures for those components. You install and configure the media server components using information in the following sections: Configuration of the SNMP modules in the UPS on page 25 Configuring the SNMP subagent in the Avaya Ethernet switch (if used) on page 31 Media server configuration on page 39 IP interface translations on page 47 Next, install the port networks and media gateways, using sections in the following documents: Installing the Avaya G650 Media Gateway ( ) Installation and Configuration for the Avaya G150 Media Gateway ( ) Quick Start for Hardware Installation: Avaya G350 Media Gateway ( ) Installation of the Avaya G350 Media Gateway ( ) Quick Start for Hardware Installation: Avaya S8300 Media Server and Avaya G700 Media Gateway ( ) Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Media Server ( ) Program the IP interface using Chapter 6: IP interface configuration. Complete the installation using information in the following sections: Post-installation administration on page 65 Installation verification on page 73 Media server access on page 83 If problems occur during the installation, use Installation troubleshooting on page 93 to try to resolve them. 8 Installing and Configuring the Avaya S8700-Series Media Server February 2006

9 Pre-installation: before going on site Pre-installation: before going on site This section describes the steps you need to take to before going to the installation site. Documentation Avaya recommends that you have the following documents on hand for the installation. These are included on the Documentation for Avaya Communication Manager, Media Gateways and Servers CD ( ). Quick Start for Hardware Installation: Avaya S8700-Series Media Server ( ) a quick reference guide providing physical installation and connection information. Completed Electronic Preinstallation Worksheet An Excel spreadsheet providing the customer s network information needed to use the Avaya Installation Wizard to configure the control network components. Get from the Avaya project manager, Avaya software technician, or customer network administrator. See the Avaya Installation Wizard Web site ( for the blank form. Job Aid: Approved Grounds ( ) provides a description of all approved grounds. Server and CSS Separation Avaya S8700-Series Media Server Using Hardware Duplication ( ) or Application Reference Configuration for Avaya S8720 Media Server using Software Duplication ( ) provides connectivity information and diagrams when the duplicated S8700-series media servers are in different locations. Verifying site readiness Before going on site, make sure the customer has: adequate power 19-in. (48-cm) 4-post data racks securely installed to EIA-310D (or equivalent) standards and grounded a local area network set up and running a network administrator available the day of the installation If you are staging the installation at a location other than the customer s site, verify that you have all the equipment by comparing the list of items ordered against the items in the boxes. Your project manager can supply you with an inventory list. Do not rely solely on the packing slips inside the boxes. Installing and Configuring the Avaya S8700-Series Media Server February

10 Chapter 1: Introduction Laptop preparation, software, and system information Verify that: The services laptop has the right hardware and software. See Connecting to the media server directly on page 85 for the list of computer hardware and software specifications. Current Avaya Communications Manager translations are available for download. You have a completed Electronic Preinstallation Worksheet (EPW) on the services laptop. See the Avaya Installation Wizard Web site ( for the blank form. The EPW provides customer system information, including: - IP addresses - Product IDs for the media server, remote maintenance board, and IA 770 if used - Avaya services telephone number for remote access over modem - Avaya services IP address for alarms through the network You have the current Communications Manager software update, if required, on your services laptop You have current firmware, including for the media server BIOS. Check the Avaya Support Web site ( Download Software and Firmware, for the latest software and firmware. Firmware for the IPSIs, C-LAN, MedPro, and VAL circuit packs are on the software CD. You have License and Avaya authentication files on your services laptop. You have all login IDs and passwords needed to access the media server, maintenance adapter, and server complex components. This includes the unique service password for your customer s equipment. - To obtain the unique password for a specific media server, call ASG Conversant ( or ). You must have the IL, FL, or product ID to get the password. - To log in through the services port as craft after you install the Avaya authentication file, use this password, which does not require an ASG challenge or response. Copying files to the laptop In addition to the license and Avaya authentication files, you must copy other required files to the services laptop. This includes the filled-out Electronic Preinstallation Worksheet (EPW); any service packs; current firmware, including firmware for the BIOS, remote maintenance board, and programmable circuit packs. 10 Installing and Configuring the Avaya S8700-Series Media Server February 2006

11 Pre-installation: before going on site To get a filled-out EPW, go to the project manager or customer. To get a blank EPW, go to the Avaya Installation Wizard Web site ( Have the customer fill it out. To get the service pack, go to the Avaya Support Web site ( and select Software & Firmware Downloads to identify and copy the required service pack. To get the latest firmware for the BIOS, remote maintenance board, and programmable circuit packs, go to the Avaya Support Web site at and select Software & Firmware Downloads to identify and copy the latest firmware. To get instructions on installing firmware, go to: ftp://ftp.avaya.com/incoming/up1cku9/tsoweb/firmware/tnpackfirmwaredownloadinstructions.pdf About ASG and the unique on-site password After installing the Avaya authentication files, Access Security Gateway (ASG) protects Avaya services logins to the media server. The ASG challenge/response protocol confirms the validity of each user, reducing the opportunity for unauthorized access. If you use the craft password that is unique to the server of the customer and access the media server on site, you can use this password the next time you log in as craft. You do not need an ASG challenge/response to log in this way. Every other means of craft access still requires an ASG challenge/response. Obtaining license and Avaya authentication files Use Remote Feature Activation (RFA) to obtain the Communication Manager license and Avaya authentication files. RFA is a Web-based application, available to Avaya employees and authorized BusinessPartners. WIth RFA, you can create and deploy license files for all Communication Manager product platforms. For more information about RFA and how to generate license and Avaya authentication files, see the RFA Information page at rfa.avaya.com. To access the RFA application, you must complete the RFA online training and have received access authorization. To generate a license file, you need the following information: Your personal Single Sign-On (SSO) for the RFA Web site authentication login SAP order number Required customer information Installing and Configuring the Avaya S8700-Series Media Server February

12 Chapter 1: Introduction For a new license, the serial number of one TN2312BP Internet Protocol Server Interface (IPSI) or TN8412AP System Internet Protocol Interface (SIPI) circuit pack designated the reference IP interface. For an updated license, the RFA system ID (SID) for the existing media server, which is necessary to locate the existing license Internet access to the RFA Web page with Internet Explorer 5.0 or higher Before arriving on site, download the license and Avaya authentication files to the services laptop. The license and Avaya authentication files are installed during the installation process. Once the Avaya authentication files are installed, a challenge/response system called Access Security Gateway (ASG) protects Avaya services logins to the media server. The ASG challenge/response protocol confirms the validity of each user, reducing the opportunity for unauthorized access. When finished installing the Avaya authentication file, Avaya Communication Manager has a password for the craft login. This password is unique to the server of the customer. You can use the password the next time you log in as craft, provided you access the media server through the services port. You do not need an ASG challenge/response to log in this way, even though every other means of craft access still requires an ASG challenge/response. RFA records the revised password. ASG Conversant provides this password at or Installing and Configuring the Avaya S8700-Series Media Server February 2006

13 Pre-installation: before going on site PNC license settings for S8700-series Media Servers The license settings for port network connectivity (PNC) fiber- PNC (previously referred to as "multiconnect" [MC]) or IP-PNC can be complex and can cause problems if not set correctly. When creating a license for an S8700-series Media Server, use the following summary (Table 1) and guidelines: Table 1: Summary for license settings for the S8700-series platform and PNC License file attribute Result in Communication Manager Platform Type Internet Protocol (IP) PNC (FEAT_IP_PNC) feature Platform Number in Customer Options screen Internet Protocol (IP) PNC feature in Customer Options screen Allowed configuration 8700 Media Server MC 1 OFF Media OFF Server IP no IP-PNC and fiber-connect PNs simultaneously SCC1 or MCC1 are allowed in configuration using IP-PNC. 1. Use for all new installations and migrations. Required for upgrades of an S8700-series Media Server that was a fiber-pnc or MC (platform 6) configuration before the upgrade. 2. This attribute, before release 3.0, restricted the ability to configure a network with both IP-PNC and fiber-pnc port networks and to configure SCC1 and MCC1 PNs using IP-PNC only. For all upgrades, migrations, and installations to release 3.0 and later, these restrictions have been lifted for both platforms. Thus, this field is no longer applicable and should be set as OFF. 3. Required and used only for upgrades of an S8700-series Media Server that was an IPC (platform 8) configuration before the upgrade. no Same as above. Guidelines: For a new installation or migration, the licensed platform type should always be 8700 Media Server MC (platform 6). For an upgrade, the licensed platform type of the server must remain the same. If the platform type is 8700 Media Server IP (platform 8) before the upgrade, the platform type must be 8700 Media Server IP (platform 8) after the upgrade. If the platform type is 8700 Media Server MC (platform 6) before the upgrade, the type must be 8700 Media Server MC (platform 6) after the upgrade. Installing and Configuring the Avaya S8700-Series Media Server February

14 Chapter 1: Introduction Effective with CM 3.0, Internet Protocol (IP) PNC (FEAT_IP_PNC in the RFA license file) is always to set to OFF. After you install, migrate to, or upgrade the server, then this attribute should appear as n (no) in the display-only Internet Protocol (IP) PNC field on page 4 of the Communication Manager Customer Options screen. The Internet Protocol (IP) PNC (FEAT_IP_PNC license attribute, before release 3.0, restricted port network connectivity (PNC) for each of the platforms. The OFF setting previously restricted MC (platform 6) platforms from using IP-PNC. The ON setting previously restricted IP (platform 8) platforms from using MC-PNC configurations. With release 3.0, both of these restrictions were lifted. Pre-installation: at the site Before beginning the installation, verify that you have all the equipment on site by comparing the list of items ordered against the items in the boxes. Your project manager can supply you with an inventory list. Do not rely solely on the packing slips inside the boxes. The pre-installation team should have done the following tasks. If they were not all done, do not continue with the installation. Verify that the open, customer-supplied, EIA-310D (or equivalent) standard 19-in. (48-cm) 4-post equipment rack(s) is(are) properly installed and solidly secured. Make sure that the screws that come with the racks are there. If using a rack cabinet, make sure it has adequate ventilation. Verify that the rail kit to support the media server is available for installation. Verify that the rail kit, required to support the very heavy UPS, is installed on the rack or available for installation. For information on installing the rails, see the documentation that comes with the rail kit. Verify that the equipment rack(s) is(are) grounded per local code. See Job Aid: Approved Grounds ( ). Verify that the customer provides AC power to the rack from a nonswitched outlet. Verify that cabling for thetn2312bp (IPSI) circuit packs is labeled and runs from the control hardware rack to the port networks or that appropriate connectivity is provided. Installing the DAL1 card Install the DAL1 card if the customer has purchased an S8720 Media Server with the hardware duplication option and the DAL1 card is not already installed. 14 Installing and Configuring the Avaya S8700-Series Media Server February 2006

15 Equipment specifications ELECTROSTATIC ALERT:! ELECTROSTATIC ALERT: Always wear an antistatic wrist strap when working inside the media server. 1. Lift up the hood latch handle and remove the access panel of the media server. 2. Loosen thumbscrews and lift the PCI riser cage from the media server. 3. Remove the blank from the PCI riser cage. 4. Insert the DAL1 card into an available slot in the PCI riser cage. 5. Align the PCI riser cage with the guides on the chassis and slide the riser cage into place. 6. Turn the thumbscrews clockwise while pressing down, until tightened. 7. Replace the access panel. Equipment specifications The media server control network components consist of two media servers, one or two Ethernet switch(es), and two UPSs. See Table 1: Control network components specifications. Table 1: Control network components specifications Component Dimensions Weight (lb/kg) English (in.) Metric (cm) Us (height in rack) Media Server S8710 / S h x 17.5w x 26d 8.6h x 45w x 66d 2 60/27 (loaded) Ethernet Switch: C363T C364T 1.75h x 17w x 14.4d 1.75h x 17w x 14.4d 4h x 43w x 37d 4h x 43w x 37d /5 11/5 UPS: 700 VA 1500 VA 3.5h x 17w x 19d 3.5h x 17w x 24d 9h x 48d x 43w 9h x 30d x 43w /15 50/23 The internal room temperature must not exceed 104 F (40 C). Table 2: S8710/S8720 Media Server features and specifications on page 16 outlines the features and specifications of the Avaya S8710 or S8720 Media Server. Installing and Configuring the Avaya S8700-Series Media Server February

16 Chapter 1: Introduction Some values are shown at maximum configuration. Avaya values are slightly lower then the maximum.. Table 2: S8710/S8720 Media Server features and specifications Feature Microprocessor Memory Drives (SCSI) DAL1 hardware duplication cards Physical Dimensions Integrated Functions Environment: Air Temperature Description 1. S8710: 1 Intel Xeon S8720: 1 AMD Opteron S8710: 512 MB S8720: 1 GB Hard drive: 72 GB, 10K RPM CD/DVD-ROM: 24x maximum Floppy disk drive: 1.44 MB (3.5 in. [9 cm]) Used for the hardware duplication configuration only. Not used for the software duplication configuration. Height: 3.4 in. [8.6 cm], 2 Us) Depth: 26-in. (66 cm) Width: 17.5-in. (45 cm) Maximum weight: 60 lb (27 kg) 2 10/100/1000BaseT Ethernet connectors Serial connector ilo connector (unused) Keyboard connector Mouse connector USB connectors: S8710: 2 S8720: 3 Video connector VHDCI SCSI connector Ambient operating: 50 to 95 F (10 to 35 C) Maximum wet bulb: 82.4 F (28 C NOTE: All temperature ratings shown are for sea level. An altitude derating of 1.8 F per 1000 ft to 10,000 ft (1 C per 300 m) is applicable. No direct sunlight allowed. 1 of 2 16 Installing and Configuring the Avaya S8700-Series Media Server February 2006

17 About media server port connections Table 2: S8710/S8720 Media Server features and specifications (continued) Feature Environment: Humidity Electrical Input Power supply output Description Operating: 10% to 90% Nonoperating: 5% to 85% NOTE: Storage maximum humidity of 95% is based on a maximum temperature of 113 F (45 C). Altitude maximum for storage corresponds to a pressure minimum of 70 kpa. Rated input voltage: 100 to 240 VAC Rated input frequency: 50 to 60 Hz Rated input current: 6 A (110 V) to 3 A (220 V) Rated input power: 600 W BTUs per hour: 2050 Rated steady-state power: 400 W Maximum peak power: 400 W 2 of 2 About media server port connections The following section provides information on connecting the Ethernet ports on the back of the media server. S8700-series port connections The network cable connections depend on the type of memory duplication and the type of control network being used. All cables are CAT5 (or better) patch cables except for the fiber cable used to interconnect the DAL1 cards for hardware duplication. Use Figure 1: Duplication and control network cabling for hardware duplication on page 18 for a guide when connecting the cables to the media servers using hardware duplication. Use Figure 2: Duplication and control network cabling for software duplication on page 19 for a guide when connecting the cables to the media servers using software duplication. Installing and Configuring the Avaya S8700-Series Media Server February

18 Chapter 1: Introduction Figure 1: Duplication and control network cabling for hardware duplication MGz 2 RECEIVE MODE TRANS MODE LINC SYNC LINC ACTIVE DAL1 DUP MEMORY MGz ilo 2 VDCI MGz 2 1 UID MGz 2 RECEIVE MODE TRANS MODE LINC SYNC LINC ACTIVE DAL1 DUP MEMORY MGz ilo MGz 2 1 VDCI UID h3df87hd LAO Figure notes: 1. Eth0 to Ethernet switch for control network A (CNA) if dedicated control network or to customer s LAN if nondedicated control network. 2. Eth2 duplication cable. 3. Eth3 to Ethernet switch for control network B (CNB) if duplicated control network. 4. Eth4 to customer s network if dedicated control network. 5. Eth5 Control network C (CNC), if used. 6. Fiber duplication cable 18 Installing and Configuring the Avaya S8700-Series Media Server February 2006

19 About media server port connections Figure 2: Duplication and control network cabling for software duplication MGz MGz ilo MGz 2 1 VDCI 1 UID MGz MGz ilo MGz 2 1 VDCI UID h3df87sd LAO Figure notes: 1. Eth0 Duplication cable. 2. Eth2 to Ethernet switch for control network A (CNA) if dedicated control network or to customer s network if nondedicated control network. 3. Eth3 to Ethernet switch for control network B (CNB) if duplicated control network. 4. Eth4 to customer s network if dedicated control network. 5. Eth5 Control network C (CNC), if used. Installing and Configuring the Avaya S8700-Series Media Server February

20 Chapter 1: Introduction About Modem connections USB modems cannot connect to rotary lines. A Touch Tone line is required. On S8700-Series Media Servers, a USB modem connects to the USB port on each media server. WARNING:! WARNING: Once you cable the modems to the media servers, do not unplug the modem USB cable on the active server. If the modem must be replaced, replace it when the media server is in standby mode. Connecting to collocated servers! Important: Important: Both servers share one telephone line. To connect to collocated servers: 1. Install two RJ11 jack outlets wired to a single 1MB (Measured Business) telephone line. 2. Connect the RJ11 jacks, one to each media server, using the modular telephone cord supplied with the modem. 3. Connect one modem, using the USB cable supplied with the modem, to media server Connect the other modem, using the USB cable, to media server 2. Connecting to separated servers! Important: Important: Each server has a dedicated telephone line. To connect to separated servers: 1. Install one RJ11 jack outlet wired to a single 1MB telephone line for a media server in each location. 2. Connect the RJ11 jack to each media server, using the modular telephone cord supplied with the modem. 3. Connect each modem, using the USB cable, to the media server at each location. Modem options are set when you configure the media server. No options are set on the modems themselves. 20 Installing and Configuring the Avaya S8700-Series Media Server February 2006

21 About Media Gateways About Media Gateways In a new installation, the S8700 series media servers work with only the Avaya G650 Media Gateway. However, an Avaya MCC1 Media Gateway is provided in a multiconnect configuration when a switch node carrier (SNC) for Center Stage Switch (CSS) is required. The MCC1 Media Gateway may contain one port network in the A, B, C, and D positions and the SNC in the E position. For duplicated bearer networks, the D position also may be used for the duplicated (B-PNC) SNC. In a migration the S8700 media servers work with Avaya MCC1 and SCC1 Media Gateways in a multiconnect configuration, and G600 or CMC1 Media Gateways in an IP configuration. In addition, the media servers work with Avaya G150, G250, G350, and G700 Media Gateways. These gateways register with the S8400 either through the S8400 Processor Ethernet interface or through a TN799DP C-LAN circuit pack. Media gateways usually are installed in the same equipment room as the media server rack hardware (control network). However, the media gateways can be installed in another location, including another state or country. About Processor Ethernet Like a C-LAN board, Processor Ethernet provides connectivity to IP endpoints, gateways, and adjuncts. The PE interface is a logical connection in the Communication Manager software that uses a port on the NIC in the server. There is no additional hardware needed to implement PE. Starting with release 3.1 of Communication Manager, the PE interface is enabled on the S8700-Series Media Server allowing enhanced flexibility for connectivity to gateways, endpoints, and adjuncts. The PE interface is always enabled on an S8700-series media server pair for registration by an ESS or LSP. However, the PE interface is not supported on duplex servers for registration by an H.248 gateway, H.323 endpoints, or adjuncts. Installing and Configuring the Avaya S8700-Series Media Server February

22 Chapter 1: Introduction About Software Duplication Software duplication eliminates the need for the DAL1 duplication cards in duplicated S8720 Media Servers. Software duplication is supported only on the S8720. For software duplication, all duplication messages are sent over the server duplication TCP/IP link.! CAUTION: CAUTION: Software duplication can degrade the performance of the communication system as compared with hardware duplication. Encrypting duplication messages will further degrade performance. For software duplication, Avaya recommends a dedicated duplication link. If the duplication link is routed or switched, the link should have a bandwidth of at least 1 Gigabit per second. The S8720 Media Server is shipped without the optional DAL1 hardware duplication card. If purchased, the DAL1 hardware duplication cards and the dual fiber cable linking the DAL1 cards are installed in the S8720 media servers at the customer site. The duplication type (hardware or software) is administered as a Configure Server step on the Server Duplication web page in the Maintenance Web Interface. About SSH Secure Shell (SSH) is both a computer program and an associated network protocol designed for logging into and executing commands on a networked computer. SSH provides secure encrypted communications between two untrusted hosts over an insecure network. Avaya recommends using SSH instead of Telnet for most interactive connections to the Avaya media servers and other devices on a customer s network. To use SSH, a third-party SSH client must be installed on your computer. PuTTY is one such client available for download from Devices that can be accessed with SSH include: Media servers on Release 3.1 of Communication Manager: S8300, S8400, S8500, S8700-series May include port number reference 5022 for direct SAT access. Server Availability Management Processor (SAMP) (used with S8500 Media Server) May include port number reference for direct access Maintenance Processor Complex (MPC) (used with S8400 Media Server) May include port number reference for direct access TN2312BP IPSI running firmware version 20 or higher 22 Installing and Configuring the Avaya S8700-Series Media Server February 2006

23 High level overview of installation process TN2602 IP Media Resource 360 running firmware version 212 or higher Expanded Meet-Me Conferencing (EMMC) and the S6100 Media Server SIP server G250 and G350 media gateways C360 Ethernet switches Important:! Important: G700 does not allow the use of SSH. From within a media server's Linux command line, you can use SSH to access the G250 and G350, but you must use telnet to access the G700. In this case, the server is the SSH client, not PuTTY. High level overview of installation process The installation process is completed in stages. Some stages can be completed in parallel, and others require that certain tasks be accomplished before the stages can be completed. The order that the particular stages are completed depends on local practice and the personnel available. The high level stages are listed below. Installing and cabling the media server complex You can complete this stage before, in parallel with, or after installing the media gateways. See the Quick Start documentation for your system for instructions. Installing Avaya Communication Manager Use the bootable software distribution CD-ROM to install the Linux operating system and Avaya Communication Manager. Configuring the media server Use the Avaya Installation Wizard to configure the media server. You must have the filled-out Electronic Preinstallation Worksheet (EPW) that provides the customer s network information needed for configuring the network components. As part of the Wizard, you install the license and Avaya authentication files. This stage is done after installing the software. Installing and Configuring the Avaya S8700-Series Media Server February

24 Chapter 1: Introduction Translating the IPSI circuit packs When configuring the media server (or both media servers in a duplicated system), the Avaya Installation Wizard installs the license file.the IPSI circuit packs must be translated within 30 minutes after the license file is installed. Installing and cabling the media gateways Install and connect the media gateways before, in parallel with, or after installing and configuring the media server complex. The media gateways must be installed and powered up to effectively complete many of the other stages. The IPSI circuit packs can be programmed only in a powered-up media gateway. Completing the installation administration Finish the media server installation by clearing alarms, enabling alarm reporting, backing up the server files, and registering the configuration. Testing the finished installation This stage verifies the complete configuration operation and is the last task. 24 Installing and Configuring the Avaya S8700-Series Media Server February 2006

25 Configuration of the SNMP modules in the UPS Chapter 2: SNMP Configuration After the control network equipment is installed and connected, configure the SNMP modules to send alarms (traps) to the media servers. Configure: the SNMP modules in each UPS (if supplied by Avaya) the SNMP Subagent in the Avaya Ethernet switch (if supplied by Avaya) First configure the SNMP agents. Then install Avaya Communication Manager on the media server, configure the media server, and verify its operation. In a duplicated system, install Avaya Communication Manger on the first media server and verify its operation before you repeat the process on the second media server. This section covers the following procedures: Configuration of the SNMP modules in the UPS on page 25 Configuring the SNMP subagent in the Avaya Ethernet switch (if used) on page 31 Configuration of the SNMP modules in the UPS These instruction apply only if using a new, Avaya-supplied uninterruptible power supply (UPS) with a simple network management protocol (SNMP) module. Do not use these procedures to set traps on a non-avaya-supplied UPS. The SNMP module in the UPS must be administered so it reports alarms to the media server when the hardware experiences problems. The module reports the loss of commercial power and the depletion of battery resources. For the SNMP module to properly report alarms, a unique IP address for the UPS must be configured on both the SNMP module and the media server. This IP address can be a customer-provided one or the Avaya-provided default one. At a minimum, the following items must be configured: IP address Subnet mask Gateway IP address Trap receiver IP address Community string (get, set, trap) Installing and Configuring the Avaya S8700-Series Media Server February

26 Chapter 2: SNMP Configuration Because the SNMP module is manufactured by a third party, we do not know which brand, model, or firmware load the factory is shipping. Therefore, we cannot provide specific instructions in this document on how to connect to and configure the SNMP module. See the documentation that comes with the SNMP module. The default password and the configuration commands are in the local configuration section of the User Guide. Default UPS IP addresses for S8700-series Media Servers Administer the SNMP module in the UPSs following the steps in Administering the SNMP modules on page 29. Perform the same steps for both UPSes. The default values for UPS1 and UPS2 for a dedicated control network are shown in Default UPS IP addresses for dedicated control network on page 26. The default values for UPS1 and UPS2 for a nondedicated control network are shown in Default values for nondedicated control network on page 27. Important:! Important: Do not use the Active Server IP address. Table 3: Default UPS IP addresses for dedicated control network Parameter UPS Single Control Network (CNA) Duplicated Control Network (CNB) IP address Subnet mask UPS Gateway address UPS IP address for Trap receiver (media Server 1) IP address Subnet mask UPS UPS Gateway address UPS IP address for Trap receiver (media Server 2) UPS Installing and Configuring the Avaya S8700-Series Media Server February 2006

27 Configuration of the SNMP modules in the UPS Table 4: Default values for nondedicated control network Parameter UPS Single Control Network (CNA) Duplicated Control Network (CNB) IP address Subnet mask UPS Gateway address UPS IP address for Trap receiver (media Server 1) IP address Subnet mask UPS 1 customer provided customer provided UPS Gateway address UPS IP address for Trap receiver (media Server 2) UPS 2 customer provided customer provided! WARNING: WARNING: It is critical that each UPS report SNMP traps to the media server it is powering. Media server 1 must be plugged into UPS1, and UPS1 must be configured to report SNMP traps to the actual IP address (not the Active Server address) of media server 1. The same required relationship holds true for media server 2 and UPS2. This is important because if the UPS detects a loss of commercial power or a depletion of battery resources, it sends a trap that allows the media server to lower its state of health and to cause an interchange. If the UPS sends the trap to the wrong server trap receiver address, that media server interchanges to the media server that is plugged into the failing UPS. Preparing to configure the SNMP module Before you configure the SNMP module, make sure you have the hardware connected correctly and all the information you need. Ensure you are plugged into the correct administration port on the SNMP module. Ensure the UPS is plugged into a nonswitched electrical outlet. Avaya Terminal Emulation and HyperTerminal are supported terminal emulation applications. Installing and Configuring the Avaya S8700-Series Media Server February

28 Chapter 2: SNMP Configuration When using your terminal emulation application, ensure that your laptop communication protocol has the following port settings: baud - No parity - 8 data bits - 1 stop bit - No flow control If a Network Management System (NMS) is going to monitor the UPS, coordinate the assignment of community names with the network administrator. If an NMS is not going to monitor the UPS, set the community names to unique string values.! SECURITY ALERT: SECURITY ALERT: The Get and Set, community name strings are initially configured with default values of Public and Private, respectively. These community name strings function as passwords for their respective SNMP operation. It is always a good idea to change these community name strings to something other than the default values. If the defaults are left in place, they could result in a serious security issue. See Setting selected traps (alarming) on page 30 for information on which traps to set. If the control network is nondedicated (going over the customer's network), make sure that the 162/udp port for input to server is enabled (the default is disabled). Otherwise, the media server cannot receive the traps from the UPS(s). See Enabling firewall settings on page Installing and Configuring the Avaya S8700-Series Media Server February 2006

29 Configuration of the SNMP modules in the UPS Administering the SNMP modules Use the default addresses in the tables. 1. Connect the services laptop computer (RS-232 serial port) to the DB-9 connector on the back of the SNMP module for UPS1 using the DB-9 to DB-9 serial cable supplied with the SNMP module. 2. Open a VT-100 terminal emulation session on the services laptop. 3. Set the IP address for the UPS. 4. Set the subnet mask for the UPS. 5. Set the gateway address for the UPS. 6. Set the IP address of the trap receiver (media server) for the UPS. 7. Set the SNMP community name string for Get, Set, and Trap. See Setting selected traps (alarming) on page 30 for information on which traps to set. 8. When completed, disconnect the services laptop computer from the UPS. 9. Connect one end of a CAT5 straight-through cable to the RJ45 connector on the UPS1 SNMP module and the other end to the next available port on the Ethernet switch for Control Network A (CNA). For a connectivity guide, see the Quick Start for Hardware Installation: Avaya S8700 Series Media Server ( ). 10. Repeat steps 1 through 8 for the SNMP module in UPS For UPS2, connect one end of a CAT5 straight-through cable to the RJ45 connector on the UPS2 SNMP module and the other end to the next available port on the Ethernet switch for Control Network B (CNB). For a connectivity guide, see the Quick Start for Hardware Installation: Avaya S8700 Series Media Server ( ). After you have configured the SNMP module in the UPS, you must configure the SNMP subagent on the Avaya Ethernet switch. Installing and Configuring the Avaya S8700-Series Media Server February

30 Chapter 2: SNMP Configuration Setting selected traps (alarming) The default is to set all traps, which can result in large log entries. However, only a few traps need to be set. See the User Guide that comes with the SNMP module for the menus and commands for setting these traps. Set the following traps: UPS on Battery Indicates AC fail with pending shutdown based on battery reserve available UPS in Bypass Failure either Failed UPS or overload Replace battery Failure of periodic (28-day) battery test indicating battery needs to be replaced. 30 Installing and Configuring the Avaya S8700-Series Media Server February 2006

31 Configuring the SNMP subagent in the Avaya Ethernet switch (if used) Configuring the SNMP subagent in the Avaya Ethernet switch (if used) These instruction apply only if using a new, Avaya-supplied Avaya Ethernet switch. Do not use these procedures to set traps on a non-avaya-supplied Ethernet switch. The simple network management protocol (SNMP) subagent in the Avaya Ethernet switch must be administered so it can report alarms to the media server when the hardware experiences problems. For the SNMP subagent to properly report alarms, a unique IP address for the Ethernet switch must be configured on both the Ethernet switch and the media server. This IP address can be a customer-provided one or the Avaya-provided default one. At a minimum, the following items must be configured: IP address Subnet mask Gateway IP address Trap receiver IP address Community name strings (get, set, trap) The specific Avaya Ethernet switch model and firmware load shipped with a communication system may change over time Therefore, we cannot provide specific instructions in this document on how to connect to and configure the SNMP subagent. See the documentation that comes with the Ethernet switch. See the Basic Configuration section of the Quick Start Guide and the documentation CD that comes with the Ethernet switch for the default user ID, password, and configuration commands. For the Ethernet switch to properly report alarms, the IP address(es) for the Ethernet switch(es) must also be configured in the media servers. Installing and Configuring the Avaya S8700-Series Media Server February

32 Default IP addresses for Ethernet switch Administer the SNMP subagent in the Ethernet switch(es) following the steps in Configuring the Ethernet switch on page 34. If a duplicated control network, perform the same steps for both Ethernet switches. The default values for Ethernet switch 1 and Ethernet switch 2 for a dedicated control network are shown in Default values for dedicated control network on page 32. The default values for Ethernet switch 1 and Ethernet switch 2 for a nondedicated control network are shown in Default values for nondedicated control network on page 32. Important:! Important: Do not use the Active Server IP address. Table 5: Default values for dedicated control network Parameter Ethernet Switch Single Control Network (CNA) Duplicated Control Network (CNB) IP address Subnet mask IP address for Trap receiver (media server 1) IP address Subnet mask IP address for Trap receiver (media server 2) Eth switch Eth switch Eth switch Eth switch Table 6: Default values for nondedicated control network Parameter Ethernet Switch Single Control Network (CNA) Duplicated Control Network (CNB) IP address Subnet mask Eth switch IP address for Trap receiver (media server 1) IP address Subnet mask IP address for Trap receiver (media server 2) Eth switch 1 customer provided customer provided Eth switch Eth switch 2 customer provided customer provided 32 Installing and Configuring the Avaya S8700-Series Media Server February 2006

33 Configuring the SNMP subagent in the Avaya Ethernet switch (if used) Preparing to configure the Ethernet switch Before you configure the Ethernet switch, make sure you have the hardware connected correctly and all the information you need. Ensure the Ethernet switch power cord is connected to the back of the switch and the back of a UPS. For a single control network connect Ethernet switch 1 for Control Network A (CNA) into UPS 1. For a duplicated control network connect Ethernet switch 1 for CNA into UPS 1 and connect Ethernet switch 2 for Control Network B (CNB) into UPS 2. Avaya Terminal Emulation and HyperTerminal are supported terminal emulation applications. When using your terminal emulation application, ensure that your laptop communication protocol has the following port settings: baud - No parity - 8 data bits - 1 stop bit - No flow control If a Network Management System (NMS) is going to monitor the Ethernet switch, coordinate the assignment of community names with the network administrator. If an NMS is not going to monitor the Ethernet switch, set the community names to unique string values. SECURITY ALERT:! SECURITY ALERT: The Get and Set, community name strings are initially configured with default values of Public and Private, respectively. These community name strings function as passwords for their respective SNMP operation. It is always a good idea to change these community name strings to something other than the default values. If the defaults are left in place, they could result in a serious security issue. If the control network is nondedicated (going over the customer's network), make sure that the 162/udp port for input to server is enabled (the default is disabled). Otherwise, the media server cannot receive the traps from the Ethernet switch(es). See Enabling firewall settings on page 43. Installing and Configuring the Avaya S8700-Series Media Server February

34 Configuring the Ethernet switch Use the default addresses in the tables. 1. Connect the services laptop computer (RS-232 serial port) to the port labeled Console on the front of Ethernet switch 1 (CNA) using the flat cable supplied with the Avaya Ethernet switch. 2. Open a VT-100 terminal emulation session on the services laptop. 3. Set the IP address for the Ethernet switch. 4. Set the subnet mask for the Ethernet switch. 5. Set the gateway IP address for the Ethernet switch. 6. Set the IP address of the trap receiver (media server) for the Ethernet switch. 7. Set the SNMP community name string for Get, Set, and Trap. (See the section on SNMP commands on the documentation CD that comes with the Avaya Ethernet switch.) 8. Verify that spanning tree is enabled (the default setting). Use the command set spantree enabled. 9. Set spanning tree version to rapid-spanning-tree (not the default). This command is available on Avaya P363 Ethernet switches having firmware version 4.0 or later. To use this command, you must update the firmware to this version. Use the command set spantree version rapid-spanning-tree. For more information on the Spanning Tree CLI commands, see Installation and Configuration Guide, Avaya C360 and Reference Guide, Avaya C360, available at the Avaya Support Web site ( 10. If IP-connected port networks, make sure all appropriate ports on the Ethernet switch are locked to 100 speed using full duplex. 11. When completed, disconnect the services laptop computer from the Ethernet switch. 12. If two Ethernet switches are present for CNA, repeat steps 1 through 10 for the second switch. 13. If a duplicated control network, repeat steps 1 through 11 for the remaining Ethernet switch(es). After you have configured the Avaya Ethernet switch, you must configure the media server(s). 34 Installing and Configuring the Avaya S8700-Series Media Server February 2006

35 Clearing the ARP cache on the laptop Chapter 3: Communication Manager Installation A new media server comes with a blank hard drive Use the bootable software distribution CD-ROM to install the Linux operating system and Avaya Communication Manager. On a duplicated system, install the software from the CD onto the hard drive of each media server. This chapter covers the following tasks: Clearing the ARP cache on the laptop on page 35 Accessing the media server on page 36 Configuring Telnet for Windows 2000/XP on page 36 Installing Avaya Communication Manager on page 37 Clearing the ARP cache on the laptop Depending on the operating system on the Services laptop computer, you might need to clear the Address Resolution Protocol (ARP) cache before entering a new IP address. If you enter an IP address and your computer cannot connect, try clearing the cache. 1. On your laptop computer, click Start > Run to open the Run dialog box. 2. Type command and press Enter to open a MS-DOS Command Line window. 3. Type arp -d and press Enter to clear the Address Resolution Protocol (ARP) cache in the laptop. The command line prompt appears when the cache is cleared. The phrase The specified entry was not found appears when the ARP cache does not contain the specified IP address. Installing and Configuring the Avaya S8700-Series Media Server February

36 Chapter 3: Communication Manager Installation Powering up the media server Connect the AC power cord to media server 1 and to UPS 1. Press the Power button on the front of the media server. Immediately place the Avaya Communication Manager CD into the CD-ROM drive on the media server. Accessing the media server 1. Connect the laptop to the services port (port 2 [Eth1]) on the back of the media server using a crossconnect cable. 2. Wait at least 3 minutes after powering up before starting a Telnet session to access the information on the CD. Configuring Telnet for Windows 2000/XP You can set the Microsoft Telnet application to send a carriage return (CR) and line feed (LF) whenever you press Enter. The installation program sees this as 2 key presses. If you are running Windows 2000/XP, correct this before you copy the Remaster Program to the hard disk drive. 1. Click Start > Run to open the Run dialog box. 2. Type telnet and press Enter to open a Microsoft Telnet session. 3. Type display and press Enter to see the current settings. Close the dialog box if the Line feed mode - Causes return key to send CR appears. Continue if New line mode - Causes return key to send CR & LF appears. 4. Type unset crlf and press Enter. 5. Type display and press Enter to verify that Line feed mode - Causes return key to send CR appears. 6. Close the dialog box. 36 Installing and Configuring the Avaya S8700-Series Media Server February 2006

37 Installing Avaya Communication Manager Installing Avaya Communication Manager Use a telnet session to access the information on the CD. 1. From the laptop Start menu, click Start > Run to open the Run dialog box. 2. Type telnet and press Enter to view the first screen. To navigate on these screens, use the arrow keys to move to an option, then press the space bar to select the option. Press Enter to submit the screen. 3. Select Install, ensure that <OK> is highlighted, and press Enter. Installing and Configuring the Avaya S8700-Series Media Server February

38 Chapter 3: Communication Manager Installation 4. On the Select Release Version screen, ensure that the Build line and <OK> is highlighted. Press Enter to partition the hard disk drive and reformat the partitions. Once the drive is properly configured, the program starts the installation process and reports the progress. These processes can take up to 20 minutes. When the media server is ready to reboot, the CD-ROM drive drawer opens. You must remove the CD from the drive at this time. The reboot can take up to 3 minutes. The telnet session drops automatically. 38 Installing and Configuring the Avaya S8700-Series Media Server February 2006

39 Opening the Maintenance Web Interface Chapter 4: Media server configuration After installing the Communication Manager software, you must configure the media server using the Avaya Installation Wizard. This section covers the following tasks: Opening the Maintenance Web Interface on page 39 Copying files to the media server on page 40 Enabling Network Time Servers on page 41 Using the Installation Wizard on page 42 Configuring the modem on page 44 Disconnecting from the media server on page 45 Configuring second media server on page 45 Make sure you have the filled-out Electronic Preinstallation Worksheet (EPW) before beginning this process. Make sure your networking and Web browser settings are correct. In Appendix A: Media server access, see Configuring the network for Windows 2000/XP on page 91. Opening the Maintenance Web Interface You can use the Maintenance Web Interface to copy files from the Services laptop to the media server, and to perform other configuration tasks. To access the media server and open the Maintenance Web Interface: 1. Launch a Web browser. 2. In the Address field, type and press Enter to bring up the login Web page. The first time you attempt to log in, you get a Web page asking you to install a security certificate. Follow the instructions for your particular browser to accept the certificate. You can also install the certificate on your services laptop computer by following the instructions in your browser s online help. 3. Log in as craft and use the initial craft password. Installing and Configuring the Avaya S8700-Series Media Server February

40 Chapter 4: Media server configuration 4. When asked Do you want to suppress alarms?, select Yes. On the initial Web page, some items may not appear at first. These include Launch Avaya Station Administration Wizard in the Administration section and the Upgrade section including Launch Upgrade Tool. 5. Click Launch Maintenance Web Interface. Copying files to the media server You can use the Maintenance Web Interface to copy license and authentication files, service packs, and update files from the Services laptop to the media server. 1. On the Maintenance Web Interface, under Miscellaneous, select Download Files. 2. Select File(s) to download from the machine I m using to connect to the server. 3. Click Browse next to the top field to open the Choose File window on your computer. Find the files that you need to copy to the media server. 4. Click Download to copy the file(s) to the media server. The files are automatically copied to the default file location. 40 Installing and Configuring the Avaya S8700-Series Media Server February 2006