Learners Guide. Overview. Introduction. How do I log in to ecooper University? Welcome to the ecooper University Learners Guide!

Transcription

1 Learners Guide Overview Introduction Welcome to the ecooper University Learners Guide! This guide will help you gain access and navigate through the ecooper University Learning Management System (LMS). The LMS is designed to provide a clear learning path for each user on the system, while this guide is designed to provide a clear illustration of how to navigate the LMS and complete the training program assigned to you. How do I log in to ecooper University? After receiving your login information and a link to the login page in an , open the link in a new browser window and enter your Username and Password in their respective fields. When logging in for the first time, clicking the Login button will direct you to a page prompting you with a Security Question. The answer to your Security Question will be used to validate your identity in order to retrieve a lost Username or Password. Click Update to save your answer and move on to the LMS Home Page. If you are Unable to login

2 If you are unable to login, one of two error messages will display: an invalid login message or a lockout message. Three invalid login attempts will result in a lockout message. If you are locked out, please coopertireslmssupport@xceleratemedia.com or call between 8AM and 5:30PM EST. To retrieve a user ID if you get an invalid login message: 1. Click Return to Login Page at the bottom of the error message. 2. On the initial login page click the Forgot Your Username? link which is underneath the username textbox. 3. Enter your address and click the Continue button. 4. You will be redirected to a page prompting you to enter the answer to your security question. Enter the answer to your security question and click the Continue button. To retrieve a password if you get an invalid login message: 1. Click the Return to Login Page link. 2. On the initial login page click the Forgot Your Password? link beneath the Password textbox. 3. Enter your username (same as User ID) and click the Continue button. 4. You will be redirected to a page prompting you to enter the answer to your security question. Enter the answer to your security question and click the Continue button. If you are locked out, please coopertireslmssupport@xceleratemedia.com or call between 8AM and 5:30PM EST.

3 LMS Home Page After successfully logging in, the page will redirect to the ecooper University Home Page. From here, notice the navigation bar at the top. These navigation links allow you to access the various portions of the site. To return to this page from other areas in the LMS, click the Home menu link.

4 Featured Training The Featured Training section displays courses that currently have double points available. My Learning Plan Your Learning Plan displays the list of courses available to you on the ecooper University website. It also contains progress information for each course and will update as you move through the courses. A course will remain on your Learning Plan once it s been completed, showing the number of points you ve earned for each individual course.

5 How do I take a Course? To access a course, click on the course title from your Learning Plan or the Featured Training section of the Home Page. This will navigate you to the course launch page: The course launch page will include a button to launch the course and, depending on your training curriculum, an Exam and Certificate button. To launch the course itself, click on Launch Course button. Please note: you must keep both the course and LMS windows (or tabs) open. Keeping both browser windows open allows the course to send completion data, bookmarking data, and other information back to the LMS. If the LMS window is closed, you will be logged out and all progress made on the course past that point will be lost.

6 Upon completion, closing the course window will allow the user to return to the course launch page. At this point, the LMS page will refresh. Allow the page to refresh completely before moving on to another page. If an exam is required, the LMS will refresh and the Exam button will highlight. If the course has not been successfully completed, the exam and certificate buttons will remain faded and inaccessible. If you complete a course, but it does not complete, bookmark, or enable any associated exams, please log out and verify that you are using a wired internet connection. Log back in and relaunch the course. If the course does not prompt you to resume where you left off, please log off and contact the Help Desk at coopertireslmssupport@xceleratemedia.com or between 8AM and 5:30PM EST. Please note: if your courses are not bookmarking or completing, do not continue viewing different courses. Please contact the Help Desk to troubleshoot the issue.

7 Search The Search box in the top, right-hand corner of the LMS page allows you to search full or partial course titles and descriptions. Clicking on a link from a search result will take you to the Course Launch page. Please note: the Search link below the Search box will take you to a dedicated Search page, where you can also search full or partial titles and descriptions. Changing Your Password You can change your password by clicking the Change Password link in the top, right-hand corner of any page. Enter and confirm your new password and click Update Password. Please note: you will not receive an or any other system generated documentation containing your new password. Getting Help The Help link in the navigation bar will provide the following information: Support Any user or administrator can send a support through the Help page. Click on the Contact Support link to open a new message in your client. System Requirements The general system requirements can be found on the Help page. These are the basic, baseline software and settings that are required to take the courses. As always, you can contact the Help Desk by ing coopertireslmssupport@xceleratemedia.com or calling between 8AM and 5:30PM EST. Logging Out In order to logout, click the Logout link in the upper right-hand corner of the site. Once you have been redirected to the login page, you will have successfully logged out.

8 Basic Troubleshooting This is a list of frequently asked questions along with suggested solutions. If you have any questions, please contact the Help Desk by ing coopertireslmssupport@xceleratemedia.com or calling between 8AM and 5:30PM EST. What do I need to run the courseware? Any desktop or laptop computer with internet access can run our courses. In addition, make sure each user has: The latest version of their web browser (Internet Explorer 8+ [If using IE 9, please use compatibility fix], Mozilla Fire Fox, Google Chrome, Safari) The latest version of Adobe Flash Player Java enabled in their web browser Please note that due to unreliability, wireless internet connections are not recommended. A wired connection will provide you with a better training experience, as well as avoid common issues related to wireless internet connections. If you receive an error message stating that a connection has been lost, clicking OK and continuing with the course will not result in any further bookmarking or completion. After receiving the error message, please close out of the course, logout, log back in, and resume the course. This will alleviate most problems resulting in a loss of connection on a wireless network. If connection problems persist, please contact the Help Desk by ing coopertireslmssupport@xceleratemedia.com or calling between 8AM and 5:30PM EST. If you are using Internet Explorer 9, please see the Compatibility Fix below: IE 9 Compatibility Fix 1. Press the Alt key 2. Click on Tools 3. Click on Compatibility View Settings 4. Type xceleratemedia.com under Add this website 5. Click Add 6. Click Close 7. Close and re-open your browser

9 I can t login. In the event that you are unable to remember your login information from a previously held account, or the login information from an account older than one year does not work, please contact the Help desk by ing coopertireslmssupport@xceleratemedia.com or calling between 8AM and 5:30PM EST. NOTE: Do not attempt to re-register for the program. You will lose any and all points you have earned if you do so. Invalid Credentials If you are receiving an error message concerning invalid login information, manually enter your login credentials as opposed to using the copy/paste function to enter them. Copy/Paste can pick up text formatting that would cause this error message to appear. Disabled Account If a user s account is disabled, it will prevent them from logging in at all. To reenable your account, please contact the Help desk by ing coopertireslmssupport@xceleratemedia.com or calling between 8AM and 5:30PM EST. Forgot User ID/Password To retrieve a user ID: 5. Click Return to Login Page at the bottom of the error message. 6. On the initial login page click the Forgot Your Username? link which is underneath the username textbox. 7. Enter your address and click the Continue button. 8. You will be redirected to a page prompting you to enter the answer to your security question. Enter the answer to your security question and click the Continue button. To retrieve a password: 5. Click the Return to Login Page link. 6. On the initial login page click the Forgot Your Password? link beneath the Password textbox. 7. Enter your username (same as User ID) and click the Continue button. 8. You will be redirected to a page prompting you to enter the answer to your security question. Enter the answer to your security question and click the Continue button. Reset Login Attempts

10 If your account has been locked due to exhaustion of invalid login attempts, please contact the Help Desk by ing or calling between 8AM and 5:30PM EST. My courses won t complete/bookmark. Course Not Completing There may be a number of reasons why your courses are not completing: There may be a connection issue. Make sure you have a wired internet connection. Remember: Due to unreliability, wireless internet connections are not recommended. A wired connection will provide you with a better training experience, as well as avoid common issues related to wireless internet connections. If you receive an error message stating that a connection has been lost, clicking OK and continuing with the course will not result in any further bookmarking or completion. After receiving the error message, please close out of the course, logout, log back in, and resume the course. This will alleviate most problems resulting in a loss of connection on a wireless network. If connection problems persist, please contact the Help Desk by ing coopertireslmssupport@xceleratemedia.com or calling between 8AM and 5:30PM EST. You may need to close the course, logout, clear the browser cache,, log back in, and then finish the course (instructions on clearing cache can be found below) Make sure you are not closing the LMS window from which the course was launched Make sure you are allowing the final slide of the course to fully load before exiting the course Course Not Bookmarking This is most likely a connection issue. Make sure you have a wired internet connection. Usually, if the course will not bookmark, they course will also not complete. Sometimes, an error message will appear that indicates that bookmarking may be disabled due to a loss in connection. If this error message appears, close the course, logout, and log back in to continue the course. If the error message persists, there may be further connectivity issues. If you have not already, please obtain a wired internet connection. Due to unreliability, we do not recommend using a wireless connection. If connection problems persist, please contact the Help Desk by ing coopertireslmssupport@xceleratemedia.com or calling between 8AM and 5:30PM EST.

11 I can t move to the next slide. Make sure you are Listening to all audio on the current slide before attempting to move on Completing the activity on the slide (Are there any buttons you haven t clicked on? Answers you haven t corrected?) Sometimes, especially if you are on a netbook, the course window needs to be resized to view all of the course navigation buttons. Full screen can be achieved by pressing F11. You can exit full screen mode by pressing F11 again. Can I take the courses on my ipad/ipod/iphone? Our sales and product training courses are currently supported on tablet devices like the ipad, and other mobile devices like the ipod touch and iphone. For our specific tire product courses, devices like the Apple ipad, ipod, and iphone are unsupported at this time. However, tablets that support Flash should be able to play the specific tire product courses normally. The Sales and general product education courses, however, are currently supported on the ipad and other tablet devices. When I click to launch the course, nothing happens/a blank window comes up/etc. Most likely, this is a browser issue. First, verify that the pop-up blocker is disabled. Next, clear the browser cache. If these suggestions don t help, try a different browser. If problems persist, reach out to the Help Desk by ing coopertireslmssupport@xceleratemedia.com or calling between 8AM and 5:30PM EST. How do I disable the pop-up blocker? Internet Explorer 1. Click on the cog icon in the upper-left hand corner 2. Click the tab labeled Privacy 3. Uncheck Turn on Pop-up Blocker 4. Click Ok Google Chrome 1. Click the three bars in the upper-left hand corner 2. Select Settings from the list of options 3. From the Search box, search for Privacy

12 4. Click on the Content Settings button 5. Scroll down to Pop-ups 6. Select Allow all sites to show pop-ups 7. Click Done when finished Mozilla Firefox 1. Click on the orange Firefox in the upper left corner. 2. Click on Options and then the tab on the top of the window called Content 3. Uncheck the first box labeled Block pop-up windows Apple Safari 1. Go to the Safari menu in the upper left 2. Make sure Block Pop-Up Windows is unchecked How do I clear the cache? Internet Explorer 7, 8 1. Click on the Tools menu. 2. Choose Internet Options. 3. Click the General tab. 4. Under "Browsing History," click the Delete button. 5. A new window will appear with additional options. 6. Under "Temporary Internet Files," click Delete Files. 7. Close and reopen Internet Explorer. Internet Explorer Click on the cog in the upper-right corner of the browser 2. Choose Internet Options. 3. Click the General tab. 4. Under "Browsing History," click the Delete button. 5. A new window will appear with additional options. 6. Under "Temporary Internet Files," click Delete Files. 7. Close and reopen Internet Explorer. Mozilla Firefox Click on the Firefox menu in the top-left corner of the browser 2. Roll over the History item and click on Clear Recent History in the drop down menu 3. Make sure Cache and Cookies are checked and click Clear Now

13 Google Chrome Open Google Chrome. 2. Select History from the menu in the top right corner of the browser 3. Click Clear all browsing data 4. Make sure Cache and Cookies are checked 5. Click Clear Browsing Data 6. Close and reopen Google Chrome Apple Safari Browser: 1. Open up the Safari browser. 2. Click on the Safari menu option next to the Apple icon in the upper left corner of your screen. 3. Choose Empty Cache from the pull down menu. 4. It will ask you if you really want to delete the cache. Click on Empty to continue. 5. Close and reopen the Safari browser. I left my computer for >10 minutes, and when I came back the course wouldn t work. After a while, the courses and LMS will timeout. This can be remedied by logging out, and logging back in. Next time, closing out of the course and logging out of the LMS will make it easier to resume training at a later time.