COMMUNICATION SOLUTIONS ALCATEL-LUCENT ENTERPRISE

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1 COMMUNICATION SOLUTIONS ALCATEL-LUCENT ENTERPRISE

2 COMMUNICATIONS STRATEGIC ROADMAP UC Services & Other Enterprise Services Robust Communication Infrastructure UC Services From Cloud (UCaaS) OpenTouch VAA, VM OPCX Record OmniPCX Enterprise

3 2017 EVOLUTIONS Web-based management Simplified OXE management OpenTouch Contact Privacy UC enhancements Rainbow Zero-touch UC OpenTouch Fast Business Response VoIP Everywhere OpenTouch Suite New phones Touch, color, Bluetooth 7

4 PHONES : WHAT IS NEW IN 2017? 8

5 WIRELESS TERMINALS ASSISTANTS, RETAIL STAFF, WHITE COLLAR FACTORY BLUE COLLAR PETKİM 8212 DECT 8232s DECT 8242s DECT 8118 Wi-Fi 8128 Wi-Fi 8128 SE Wi-Fi 8262 DECT 8262 Ex DECT LOW COST AGAP ENTRY LEVEL LARGE SCREEN WLAN ENTRY WLAN COLOR SCREEN SIP COMPLIANT WLAN INDUSTRIAL IP65 EXPLOSION PROOF ATEX CERTIFIED SUPPORTED STARTING WITH: OXE R11.1 & UP OXE R10.0 & UP OXE R & UP OXE R9.0 & UP OXE R9.0 & UP OXE R12 & UP OXE R11.1 & UP OXE R11.1 & UP 9

WIRED TERMINALS NEW "S" SERIES BLACK & WHITE SCREEN COLOR SCREEN 8018

GA APRIL 2017 GA APRIL 2017 NOE SIP NOE SIP NOE SIP NOE SIP NOE SIP

6 WIRED TERMINALS NEW "S" SERIES BLACK & WHITE SCREEN COLOR SCREEN s 8058s 8068s 8068s BT 8078s 8078s BT BT GA APRIL 2017 GA APRIL 2017 GA APRIL 2017 NOE SIP NOE SIP NOE SIP NOE SIP NOE SIP 2,3 INCHES 2,8 INCHES 3,5 INCHES 5 INCHES 7 INCHES 219 WPL 299 WPL OXE R11.1 & UP OXE R11.1 & UP SUPPORTED STARTING WITH: OXE R12 & UP 389 WPL 469 WPL 569 WPL OXE R12 & UP 549 WPL 649 WPL 707 WPL OXE R12 MD1 & UP 10

7 WIRED TERMINALS 8058s Color NEW COLOR: MOON GREY LOGO WITH BUSY LIGHT 4 DIFF. NEW SKINS NEW SOFTKEYS WITH BLUE LED (SET SUPERVISION KEYS) NEW APPLICATION BAR LED GREY METAL FOOT MAGNETIC ALPHABETIC KEYBOARD EMBEDDED VPN CLIENT HD AUDIO QUALITY 11

INTEROPERABILITY VPN CLIENT BLUETOOTH 4.

8 WIRED TERMINALS 8068s LATEST VOIP SYSTEM-ON-A-CHIP (SoC) Color DUAL STACK NOE- SIP PROTOCOLS LINUX PLATFORM THIRD PARTY PBX INTEROPERABILITY VPN CLIENT BLUETOOTH 4.1 LOW ENERGY ENHANCED HIGH DEFINITION VOICE IMPROVED PERFORMANCE BRILLIANT EXPERIENCE FOR YOUR EARS 12

9 WIRED TERMINALS 8078s Color TOUCH EXPERIENCE NEW TOOL BAR XML OPENNESS NEW MODEL & CUSTOMIZATION (SPECIFIC LOGO OF THE CUSTOMER CAN BE VISUALISED) 13

10 8088 WHAT IS NEW? H1 17 OXE NOE SIP Linux VPN 2018 H2 17 OXE OXO NOE SIP OXE/Linux Private Store NOE TELEPHONY ON TOUCHSCREEN 14

11 8088 ENDPOINT ILLUSTRATION JOIN A POLYCOM VIDEO CONFERENCE PLAN Q4 17 CONTINUOUS PRESENCE 4 PARTICIPANTS WITH [1 + 3] LAYOUT POLYCOM VIDEO PARTNERSHIP 16

12 OPENTOUCH: WHAT IS NEW IN 2017? 17

13 OPENTOUCH 2017 & BEYOND May ICS, MyTeamwork & OXE OpenTouch Connection Unified UC technology mix (IM/P from RB first) Changing paradigm OpenTouch Conversation Single user experience R1.x Early Adopters R2.x Industrialization 2.2 «pivotal» 2.x R2.3 Rnext

14 OPENTOUCH (OT) ROADMAP June 19th General Availability OT Offer OT 2.3 OT 2.3 MR November 16 April 24th General Availability November 2017 Maintenance Release 19

response Fast team response OpenTouch Conversation

with skins Call control of 8001/8001G desk phone

Microsoft Surface Pro Conference recording Contact

15 OPENTOUCH 2.3 KEY HIGHLIGHTS UC essentials for all Fast mobile response Fast team response OpenTouch Conversation One/PC: one software And also New User Interface with skins Call control of 8001/8001G desk phone Support of Sennheiser devices VoIP for smartphones 2.3 MR Multi-device flexibility 2.3 MR And also Support of ios 10 Support of Microsoft Surface Pro Conference recording Contact privacy Application sharing 2.3 MR Remote Desktop control 2.3 MR And also Visual meetings now available for Mac users 20

OTC Use case: ONE/PC: UC essential ONE for SOFTWARE all Use case: UC essentials for all OpenTouch Conversation One Now based on OpenTouch Conversation PC software 2.

Conference scheduling (if conferencing license) Included in desk phone s user license Easy transformation to OpenTouch Conversation PC 2.

BENEFITS Deskphone companion for all (complements OmniPCX Enterprise business telephony with UC services) Improved response time, efficiency and productivity for all

16 OTC Use case: ONE/PC: UC essential ONE for SOFTWARE all Use case: UC essentials for all OpenTouch Conversation One Now based on OpenTouch Conversation PC software 2.3 UC essentials for all: deskphone companion P2P conversations (audio, IM, content sharing), real-time presence, voic notification (if voic license) Conference scheduling (if conferencing license) Included in desk phone s user license Easy transformation to OpenTouch Conversation PC 2.3 Same software, same user experience + Business response/mobility: VoIP, multi-party sessions, desktop integrations Universal license needed Universal license BENEFITS Deskphone companion for all (complements OmniPCX Enterprise business telephony with UC services) Improved response time, efficiency and productivity for all users Included in all phones licenses Same user experience, no need to reinstall a new SW client to benefit from full UC services Windows users, Mac users, VDI compatible One PC One software for both options 21

17 OTC ONE/PC: 8001/8001G CALL CONTROL Use case: users with cost-effective SIP desk phones Control a deskphone from OpenTouch Conversation Smart DeskPhone BENEFITS UC Essential for all including employees with entry desk phones Fast business response: unified messaging, call history, search and call, real-time presence Cost-effective IP desk phone Premium DeskPhones 2.3 DeskPhones 8001/8001G (SIP) Ease All-IP transformation A Forrester survey shows that 70% of surveyed employees remain at their designated office desk 4-5 days per week and conduct 88% of all calls from their desktop phone. 22

OTC PC VOIP: SENNHEISER DEVICES Use case: All-IP transformation, softphone users

Plantronics, Jabra and Sennheiser audio devices, including call answer/end,

the OpenTouch Conversation app Full scope of premium headsets and speakerphone

3 BENEFITS Superior sound and comfort for softphone users Use a large range and

18 OTC PC VOIP: SENNHEISER DEVICES Use case: All-IP transformation, softphone users Softphone companion on top 3 leaders Use integrated call control features for Plantronics, Jabra and Sennheiser audio devices, including call answer/end, volume control and synchronized mute, all managed from the audio devices or from the OpenTouch Conversation app Full scope of premium headsets and speakerphone solutions compatible with OpenTouch Conversation for PC application 2.3 BENEFITS Superior sound and comfort for softphone users Use a large range and high-quality devices from a sound leader Plug-and-play solution Ease All-IP and All-Software transformation 23

OTC ONE/PC: USER EXPERIENCE REFRESH Use case:

the colour (configuration file) that best matches

19 OTC ONE/PC: USER EXPERIENCE REFRESH Use case: brand recognition BENEFITS 2.3 Get a corporate/partner visual identity Brand awareness Select a predefined colour or Define the colour (configuration file) that best matches your company identity Insert your company logo (configuration file) 2.3 MR 24

VOIP EVERYWHERE OpenTouch Conversation for smarphones Use case: zero-cost communications 2.

One number concept Make and receive calls from your smartphone, at no cost See the presence of your colleagues from

3 MR BENEFITS Lower monthly phone bills thanks to free communications across sites and over Internet (e.g.

accessibility of telecommuters and office workers Experience a wideband voice quality over a good internet connection

20 VOIP EVERYWHERE OpenTouch Conversation for smarphones Use case: zero-cost communications 2.3 Use your extension from anywhere With VoIP for Android and ios you can take your extension wherever you go. One number concept Make and receive calls from your smartphone, at no cost See the presence of your colleagues from anywhere Use chat Calls are never lost with notifications and call history Visual voic 2.3 MR BENEFITS Lower monthly phone bills thanks to free communications across sites and over Internet (e.g. save money on international calls, no roaming charges) Take advantage of free WiFi hotspots Increase the flexibility and accessibility of telecommuters and office workers Experience a wideband voice quality over a good internet connection Easy to configure and manage Client apps for Android and ios utilize VoIP and are easy to setup and manage from the 8770 management application, reducing help desk calls. Borderless All-IP communications 25

21 MULTI-DEVICE 2.3 MR OpenTouch multi-device OpenTouch Conversation Use case: Fast business response on any device Business communications and fast business response up to 5 devices All devices are always available Desk phone is no longer frozen Any-to-any session shift, at any time Simplified licensing model (user s main business line + Universal Client License option for apps) BENEFITS Improved response time, efficiency and productivity by using the most convenient device Seamless experience across devices with a single identity Easy routing to devices of choice Any-to-any session shift flexibility Simple and consistent commercial model Easy routing from OpenTouch Conversation apps (PC and smartphones) Borderless All-IP communications 26

MICROSOFT SURFACE PRO OpenTouch Conversation for PC Use case: sales force, mobile professionals, IT staff OpenTouch Conversation for PC is the perfect companion of Microsoft Surface Pro 2.

22 MICROSOFT SURFACE PRO OpenTouch Conversation for PC Use case: sales force, mobile professionals, IT staff OpenTouch Conversation for PC is the perfect companion of Microsoft Surface Pro 2.3 BENEFITS Compatible with touch screen devices IT compliancy Professional tablet devices Microsoft Surface Pro is as light and transportable as a tablet but displays the power of a traditional laptop or desktop Tablets with detachable keyboards represented only 8% of the broader tablet market in 2015, but they will account for about 30% of the market in 2020 (source: IDC). Borderless All-IP communications 27

3 Replay for those who could not join Compliance Quality dispute management Quality monitoring

23 AUDIO RECORDING IN CONFERENCES OpenTouch Conversation for PC/Web Use case: webinars, customer interactions OpenTouch Conversation for PC BENEFITS Conference leaders can start/stop audio recording 2.3 Replay for those who could not join Compliance Quality dispute management Quality monitoring OpenTouch Conversation Web 2.3 Conference owner can retrieve records (MP3 files) from OpenTouch Conversation for PC app 28

CONTACT PRIVACY OpenTouch Conversation for PC Use case: privacy,

decide: Who can see presence information Who can chat/collaborate

grant different level of presence and collaboration rights according

24 CONTACT PRIVACY OpenTouch Conversation for PC Use case: privacy, grant access rights BENEFITS Employees can control their privacy and decide: Who can see presence information Who can chat/collaborate with them Contacts that are waiting your approval Organization may grant different level of presence and collaboration rights according to employees category Contacts that you have blocked Extended team collaboration 29

and annotate 1 click screen sharing BENEFITS Improved workflow and productivity (share and modify

25 APPLICATION SHARING 2.3 MR OpenTouch Conversation for PC Use case: fast problem solving, meetings Webinar-mode display and annotate 1 click screen sharing BENEFITS Improved workflow and productivity (share and modify in live your document) Desktop privacy: control what you share (vs. the entire desktop) Only share one application so people don t see your desktop 2.3 MR Fast team response 30

26 REMOTE DESKTOP CONTROL 2.3 MR OpenTouch Conversation for PC Use case: fast problem solving, meetings BENEFITS Give the Desktop control, take back the control Help another meeting participant to present or demonstrate Help team members completing files or projects Help colleagues with technical issues See who has the control of your desktop Fast team response 31

27 OXE: WHAT IS NEW IN 2017? 34

28 OXE ROADMAP June 19th General Availability OXE OXE 12 OT 2.3 OXE 12.X Q April 24th General Availability Q

29 OXE WEB BASED MANAGEMENT OXE 12 Web Application (based on HTML5, CSS and JavaScript) Supported browser : Chrome, Firefox, (in MD: Internet Explorer, Edge, Safari) BENEFITS Reduced solution resources footprint Avoid 8770 deployment Reduced solution installation time Web Server (OpenResty) SECURITY HTTPS connectivity only / TLS v1.2 Radius Server Authentication CMISE gateway OmniPCX Enterprise Login credentials (OXE authentication / Radius) MAO CMISD Block account after maximum number of false credentials Automatic session expiry User Configuration Capabilities From Web Browser 36

30 OXE WEB BASED MANAGEMENT OXE 12 SCREENSHOTS Contextual help online WBM version, EULA, events log Differentiate the tabs in case WBM is opened on various OXEs Dynamic layout adapted to the window size 37

31 OXE WEB BASED MANAGEMENT OXE 12 SCREENSHOTS Object path to ease the navigation within OXE object model Contextual menu: actions available on the current object Tree navigation view 38

32 OXE WEB BASED MANAGEMENT OXE 12 SCREENSHOTS User creation 40

33 OXE MULTI-DEVICES OXE 12 Characteristics: Topic Supported number of devices Main set types Secondary set types Description 1 main and up to 4 secondary NOE IP, NOE TDM, IPDSP, SIP(SEPLOS), desk sharing (DSU) NOE IP, NOE TDM, DECT, MIPT, IPDSP, SIP (SEPLOS), REX, desk sharing (DSU) View in OV8770 R3.2 Unified User Management: BENEFITS Up-to 5 OXE devicescan be set as multi-device User-centric approach Multi-devices up-to 5 OXE devices 41

34 WHAT IS NEW IN 2017 : RAINBOW 42

35 WHAT RAINBOW IS : COMMUNICATION ASSETS CLOUD-BASED COMMUNICATION PLATFORM OUR STRATEGY IS TO ENABLE YOUR DIGITAL TRANSFORMATION BY CONNECTING YOUR COMMUNICATION ASSETS TO OUR CLOUD-BASED PLATFORM 43

36 WHAT RAINBOW IS NOT! NOT YET ANOTHER CLOUD UC OFFER ONLY NOT A NEW VIBER OR WHATSAPP! NOT A COMPETITOR TO EXISTING ALE PRODUCTS 44

SHARING MULTI-DEVICE BE ENGAGED AUDIO/VIDEO CALLS SCREEN

37 RAINBOW CLOUD SERVICE - WORKSTREAM COMMUNICATION & COLLABORATION BE SPONTANEOUS CHAT, GROUP CHAT, PRESENCE FILE SHARING MULTI-DEVICE BE ENGAGED AUDIO/VIDEO CALLS SCREEN SHARING BE IN CONTROL ADMINISTRATION ANALYTICS APIS AND OPENNESS PBX INTEGRATION 45

38 Be BE Spontaneous SPONTANEOUS WITH CHAT AND FILE SHARE, ANYWHERE In the office, at home, or on the road, always access coworkers and stay connected with them; No VPN needed, no IT hassle File shared or received instantly, Chat discussions with one person or in groups with presence 46

39 Be Live BE ENGAGED WITH AUDIO/VIDEO CALLS AND SCREEN SHARING In a click, a document is shared Your smart-phone contacts become available from any device; you can invite them instantly to join your community on Rainbow Calling is not about dialing, it s about clicking 47

Be Secure BE IN CONTROL WITH ENTERPRISE-GRADE SERVICES & INTEGRATION

analytics 2017 User APIs & openness to integrate with customer apps

Connect R2 Rainbow ready OXE R12 2017 Cloud Service Provider CSP

(address book synchronization, company back up, integration with

40 Be Secure BE IN CONTROL WITH ENTERPRISE-GRADE SERVICES & INTEGRATION Administration services to provision companies, users, and access analytics 2017 User APIs & openness to integrate with customer apps Rainbow API Server API to integrate with other service providers OXO Connect R2 Rainbow ready OXE R Cloud Service Provider CSP Rainbow ready Connector API to integrate with PBX, systems, machines. (address book synchronization, company back up, integration with existing equipment) Agent Other PBX Rainbow Connector OTEC Rainbow ready 48

41 HYBRID APPROACH USER WORKSPACE (CLOUD) HTTPS LEGACY SYSTEMS (CPE) HTTPS AGENT AGENT AGENT AGENT LOCAL DIRECTORY CALENDAR SYSTEM OmniPCX Office OmniPCX Enterprise Competition OmniPCX Enterprise

42 RAINBOW SERVICE PLANS Enterprise 4 / user / month Jun 17 UC Services User self-enrolment & profile management Search engine / Conversations management Contact lists / Guest management Instant Messaging / Presence File transfer / Storage per user 1GB File transfer / Storage per user 20GB Audio / Video / Screen Sharing 1 to 1 Audio / Video / Screen Sharing up to 10 participants Bubbles up to 20 participants Bubbles unlimited Multi-platform (iphone, android, web, desktop) MS Exchange Calendar Presence MS Outlook plug-in Business 2 / user / month Jun 17 PBX Services (*) Telephony Presence Click-to-call (dial by name, answer, release) PBX Advanced Call control PBX Voic Nomadism (multi-device management) Skype for Business connector 3rd party PBX connector Essential Free of charge Nov 16 Management Team administration 1 admin Company administration and control Multiple admin Company name & logo customization Company domain name management Active Directory integration History, backup management Analytics dashboard FAQ Service desk Support without SLA from ALE to End Customer SLA Support from ALE to End Customer

43 RAINBOW ROADMAP GA Essential PBX Connect Essential Nov 28 th GA, open for viral subscription Rainbow Essential Free of Charge / No partner contract needed PBX connect OXO Connect R2.1 & OXE R12 Hybrid cloud Rainbow / PBX Connectivity Enterprise & Business Rainbow Enterprise & Business CPaas CPaaS: Project Based / Dev Ops

44 RAINBOW POSITIONING Freemium offer 20% of services used 95% of times Easy to deploy Simple, intuitive Consumer world Subscription Connects to CPE systems, Open Enterprise grade Trusted platform Professional world

45 THANK YOU FOLLOW US : Twitter.com/ALUEnterprise Facebook.com/ALUEnterprise Youtube.com/user/enterpriseALU Linkedin.com/company/alcatellucententerprise Slideshare.net/Alcatel-Lucent_Enterprise Storify.com/ALUEnterprise 54

Alcatel-Lucent OpenTouch Conversation applications

Data Sheet Alcatel-Lucent OpenTouch Conversation applications The Alcatel-Lucent OpenTouch Communications Suite transforms enterprise communications into collaborative conversations and business services.