RealPresence Media Suite

Transcription

1 RELEASE NOTES Software 2.6 June /E RealPresence Media Suite

2 Contents What s New in Release Basic Features:... 4 Pro Features:... 4 Other Features:... 4 Media Suite Cannot Support SSTR from v Release History... 5 License Control... 6 Polycom RealPresence Clariti Support... 6 Hardware Requirements... 7 Software Requirements... 9 Supported Media Player... 9 Supported External Media Servers...10 Supported Web Browsers...11 Products Tested with this Release Interoperate with Polycom Products (H.323)...12 Interoperate with Third-Party Products (H.323)...13 Interoperate with Polycom Products (SIP)...15 Interoperate with Third-Party Products (SIP)...15 System Capabilities and Constraints Protocols...17 Multi-user Login Capacity...17 Ports...18 Installation and Upgrade Notes Software Installation...22 Software Upgrade...22 Software Fallback...23 Known Issues Resolved Issues Get Help Polycom, Inc. 2

3 The Polycom Community...28 Copyright and Trademark Information Polycom, Inc. 3

4 What s New in Release 2.6 RealPresence Media Suite 2.6 includes the features and functionality of previous releases and includes the following new features: Basic Features: Support for automatic publish for VRR based dial in recording. Support for extended public API set. Security Enhancement: support for setting session limitation per account. Security Enhancement: support for disabling SSH by Admin. Support new unified Polycom EULA. Support for changing User Portal login picture in basic license, which is only available in Pro license before 2.6. Pro Features: Support record and live stream Skype for Business or Lync meeting, including RDP content. Support for embed codes for both VoD and live streaming. Other Features: Support Flexera license type, and available as part of Polycom RealPresence Clariti solution. Streaming only media node performance improvement: VM requirement changes from 4 cores / 16G to 4 cores / 8G. Support for Scalability Mode License at all Media Suite sizes. Note: Get latest product information from Polycom Support To view the latest Polycom product documentation, visit Polycom Support. Media Suite Cannot Support SSTR from v2.6 As Microsoft end of support for WMS and IIS, the support of streaming protocol SSTR to the external server is discontinued and the support of WMS and IIS as external third party server is removed from v2.6. Along with Silverlight player through SSTR streaming was replaced by Flash player by RTMP streaming from v2.1, so SSTR streaming protocol is not supported from v2.6. If the customer still wants to get the streaming from RealPresence Media Suite through SSTR for Silverlight player (for example, integrates with RealPresence Media Manager), the customer have to keep using Media Suite v2.5. Polycom, Inc. 4

5 Release History This following table shows the release history of RealPresence Media Suite: Release History Release Release Date Features 2.6 June 2016 Add two new known issues. 2.6 April 2016 Feature release. 2.5 December 2015 Feature release. 2.1 September 2015 Feature release. 2.0 June 2015 Feature release. The name of Polycom RealPresence 1.8 December 2014 Feature release. 1.7 August 2014 Feature release April 2014 Maintenance release. Capture Server is changed to Polycom RealPresence Media Suite from this release. 1.6 March 2014 This release provides both Appliance Edition and Virtual Edition. This is the first release of the RealPresence Capture Server Virtual Edition. 1.0 July 2013 This is the first release of the RealPresence Capture Server. Polycom, Inc. 5

6 License Control Starting with RealPresence Media Suite version 2.0, RealPresence Media Suite has introduced new license types. All current users of Capture Server 1.x who upgrade to RealPresence Media Suite 2.0+ are entitled to the basic license. A Pro License and Platinum license can be added to provide additional functionality. Based on the size of deployment, a Scalability Mode license may also be available. Note: You need a new license key after upgrading to v2.6 Before upgrade the system from v2.5 to v2.6, you need a new license key of v2.6 to active the system. For RealPresence Media Suite VE edition, when you upgrade the system to v2.6, system will use default 6/3 trial license before you active the new license key. Polycom RealPresence Clariti Support RealPresence Media Suite is now available as part of Polycom RealPresence Clariti, a Polycom collaboration infrastructure offer that features simplified concurrent user licensing and add-on options. RealPresence Clariti customers should consult with their Polycom representative to ensure they have the correct licensing information before upgrading. If you are a RealPresence Clariti customer, you must use the Polycom RealPresence Platform Director system to license your product. If RealPresence Media Suite has been upgraded from a prior software version, the system will use an Activation Key obtained from Polycom Service & Support page of the Polycom website. Note: Upgrade the RealPresence Platform Director System to Version 3.0 If you are a RealPresence Clariti customer and use RealPresence Platform Director to license your product, you must upgrade your RealPresence Platform Director system to version 3.0 before you upgrade your RealPresence Media Suite. Polycom, Inc. 6

7 Hardware Requirements The following hardware requirements were determined based on test scenarios. Your system s actual performance may vary based on software or hardware configurations. Hardware Requirements for Virtual Edition Simultaneous Recording Ports Live Stream Virtual Core CPU Minimum RAM Minimum Accessible Storage Software Requirements GHz (Intel Xeon CPU 16GB 80GB VMWare vsphere 5.1/5.5/ x5650@ 2.67GHz 16GB or better) CPU 16GB GHz (Intel Xeon CPU E5-32GB GHz or better) CPU 32GB 1: For 2/1 model deployment on VMware, requires eight virtual cores for OVA installation. You can change the CPU virtual core to four after the software installation is done. 2: Polycom recommends increasing the virtual CPU cores to 24 to better experience the new functionalities of the User Portal. Hardware Specifications of Appliance Edition (Without DSP) Component Chassis CPU RAM System storage Local media storage Meridian Card Description Supermicro X9DRW-iF MB and Chassis Intel Xeon Processor E *2, 15M Cache,2.0GHz, 6 cores, FCLGA GB DDR ECC Registered memory (8x 4GB RDIMM) Intel SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm, MLC) 7mm used for system image and database. 3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB cache removable hard disk with RAID 10. N/A Polycom, Inc. 7

8 Hardware Specifications of Appliance Edition (With DSP) Component Chassis CPU RAM System storage Local media storage Meridian Card Description Supermicro X9DRW-iF MB and Chassis Intel Xeon Processor E *2, 15M Cache,2.0GHz, 6 cores, FCLGA GB DDR ECC Registered memory (8x 4GB RDIMM) Intel SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm, MLC) 7mm used for system image and database. 3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB cache removable hard disk with RAID 10. 6x Netra IC, DSP, DM8168, "NETRA" PG2.1 ( 1GHz DSP / 1.0GHz ARM ), BGA-1031 Hardware Specifications of Appliance Edition (For Specific Markets) Component Chassis Description Supermicro X9DRW-iF MB and Chassis CPU Intel Xeon Processor E5-2620, 15M Cache,2.0GHz, 6 cores, FCLGA2011 RAM System storage Local media storage Meridian Card 16GB DDR ECC Registered memory (4x 4GB RDIMM) Intel SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm, MLC) 7mm used for system image and database. 3.5" Hard disk, 2T*2, SATA-3 6.0Gbps, 7200RPM, 64MB cache removable hard disk with RAID 1. N/A PC Hardware Requirement for Playing 1080P60 Video Component Description CPU RAM Graphics Intel 2.60GHz(Intel(R) Core(TM) i7 or better 4 GB or better Support 1080P60 Polycom, Inc. 8

9 Software Requirements The following software requirements were determined based on test scenarios. Your system s actual performance may vary based on software or hardware configurations. Supported Media Player The following table lists the supported media players. Note: Enable Native Client manually to get complete player experience for Chrome 46 For Chrome 46 and higher version, you need to enable Native Client on pages chrome://flags and chrome://plugins manually. Use about:flags may not redirect the page to chrome://flags occasionally. Polycom, Inc. 9

10 Supported Media Player Operating System Browsers Media Player Name Media Player Version MP4 WMV Windows IE10, IE11 Adobe Flash Player Supported Not supported RealPresence Media Suite Player Windows Media Player Not supported Supported Edge Adobe Flash Player Supported Not supported Chrome 49, Chrome 50 Firefox 44, Firefox 45 Adobe Flash Player Supported Not supported NACL Player Chrome Plugin Adobe Flash Player Supported Not supported RealPresence Media Suite Player Mac OS Safari Adobe Flash Player Supported Not supported RealPresence Media Suite Player Chrome 49, Chrome 50 Firefox 44, Firefox 45 Adobe Flash Player Supported Not supported NACL Player Chrome plugin Adobe Flash Player Supported Not supported RealPresence Media Suite Player Supported External Media Servers Polycom RealPresence Media Suite can stream to up to 10,000 concurrent streams on its own. Additionally, RealPresence Media Suite supports the optional use of external third party media servers. The following table lists supported external media servers. Polycom, Inc. 10

11 Supported External Media Servers Server Name Version Default Port Live Steaming VoD Wowza Media Server Yes, supported Windows, Mac OS, ios, and Android OS (higher than 4.3) AKAMAI Yes, supported Windows, Mac OS, ios, and Android OS (higher than 4.3) Edgecast - 80 Yes, supported Windows, Mac OS, ios, and Android OS (higher than 4.3) CloudFront Yes, supported Windows, Mac OS, ios, and Android OS (higher than 4.3) Yes, supported Windows, Mac OS, ios, and Android OS (higher than 4.3) Supported Web Browsers The following table lists the supported web browsers Supported Browsers Operating System Browser Name Version PC (Windows 7, Windows 8/8.1, and Windows 10) Internet Explorer 10, 11 Edge 25 Firefox 44, 45 Chrome 49, 50 MAC OS-X ( , ) Safari 9.0.1, 9.1 Firefox 44, 45 Chrome 49, 50 ios Safari 9.1 Andriod, phone and tablet Android browser 4.3, 4.4/4.4.2, 5.0, 5.1, 6.0 Note: Clean web browser cache before using User Portal Clean web browser cache before using User Portal first time, or the system may display incorrect. Polycom, Inc. 11

12 Products Tested with this Release RealPresence Media Suite 2.6 systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It indicates the products that have been tested for compatibility with this release. Note: Supported products You are encouraged to upgrade all your Polycom systems with the latest software before contacting Polycom support to ensure the issue has not already been addressed by vendor software updates. Go to Polycom Support Service Policies to find the current Polycom Interoperability Matrix. Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two systems, each end transmits audio and video using algorithms supported by the other end. In some cases, a system may transmit a different algorithm than it receives. This process occurs because each system independently selects the optimum algorithms for a particular call, and different products may make different selections. This process should not affect the quality of the call. Interoperate with Polycom Products (H.323) The following table shows the interoperability between RealPresence Media Suite and other Polycom products when H.323 calls are recorded. Interoperability with Polycom Products (H.323) Type Product Version Gatekeepers, Gateways, and MCUs Polycom DMA , 9.0 Polycom RMX 1000/ Polycom RMX 1000C/500C Polycom RMX 1800/2000/ Polycom RMX 1500/2000/4000 with MPMx Polycom 800VE 8.5.2, 8.6 Polycom MGC Endpoints Polycom Group Series 5.1.0, Polycom RealPresence Debut Polycom HDX Series Polycom VSX Series Polycom QDX Series Polycom PVX Polycom, Inc. 12

13 Type Product Version Polycom VVX CMA Desktop PC/Mac Polycom Telepresence M Polycom RealPresence Desktop Polycom RealPresence Mobile (ipad, iphone4s) Polycom RealPresence Mobile (Android) Content Management System Polycom RealPresence Media Manager Polycom RealPresence Media Editor 6.6 Network traversal Polycom RPAD 4.2 Media Manager cannot retrieve UGC files on RealPresence Media Suite since there is no VRR associated between RealPresence Media Suite and Media Manger. The RealPresence Media Suite does not support Scalability Mode when integrates with RealPresence Media Manager. Interoperate with Third-Party Products (H.323) The following table shows the interoperability between RealPresence Media Suite and third party products when H.323 calls are recorded. Interoperability with Third-Party Products (H.323) Type Product Version Gatekeepers, Gateways, and MCUs Codian MCU (1.45) Cisco VCS X8.2.1, 8.5, 8.6 Endpoints RadVision Scopia XT Tandberg Edge95 MXP F9.3.1 Cisco EX Cisco SX SONY PCS-G SONY PCS-XG Sony PCS Tandberg MXP 770 FC7.3.1 Polycom, Inc. 13

14 Type Product Version Tandberg C20 TC2.1.2 Tips: How to use the menu to control the playback from HDX The menu for controlling the playback are as follows: start playback: *5 stop playback: *3 pause playback: *1 resume playback:*2 fast forward: *6 fast backward:*4 If use *3 to stop the playback, you should use *5 to start the playback again; if use *1 to pause the playback, you should use *2 to resume the playback. Polycom, Inc. 14

15 Interoperate with Polycom Products (SIP) The following table shows the interoperability between RealPresence Media Suite and other Polycom products when SIP calls are recorded. Interoperability with Polycom Products (SIP) Type Product Version Gatekeepers, Gateways, and MCUs Polycom DMA 6.3.3, 9.0 Polycom RMX 1000/ Polycom RMX 1000C/500C Polycom RMX1800/2000/ Polycom RMX 1500/2000/4000 with MPMx Polycom 800VE 8.5.2, 8.6 Endpoints Polycom HDX Series Polycom VVX Polycom PVX Polycom Group Series 5.2 Polycom RealPresence Trio Polycom RealPresence Debut Polycom RealPresence Desktop Polycom RealPresence Mobile (ipad,iphone4s) Polycom RealPresence Mobile (Android) Network traversal Polycom RPAD Interoperate with Third-Party Products (SIP) The following table shows the interoperability between RealPresence Media Suite and third party products when SIP calls are recorded. Interoperability with Third-Party Products (SIP) Type Product Version SIP Server, Gateways, Cordian MCU (1.45) Polycom, Inc. 15

16 Type Product Version and MCUs Cisco VCS X8.2.1 Microsoft Lync Server 2013 Microsoft Skype for Business Server 2015 Endpoints SONY PCS-G SONY PCS-XG Cisco EX Cisco SX Tandberg Edge95 MXP F9.3.1 LifeSize Team (4) RadVision Scopia XT Polycom, Inc. 16

17 System Capabilities and Constraints The following capabilities, protocols, and ports are support for RealPresence Media Suite 2.6. Protocols The following protocols are supported in this release of RealPresence Media Suite. Protocol Specification Content Protocols File formats/codecs for UGC MP4, MOV, RAW video H.264, H.264 HP MP4, MOV, RAW audio, M4A WMV video WMV audio AAC VC1 WMA Video Call Video codecs H.264, H.264 HP, H.263, H.263+, H.261 Audio codecs Content Bitrate range Resolution G.711, G.722, G and G.722.1C., G.729A, Siren 14 (mono and stereo), Siren 22(mono, stereo), Siren LPR (stereo and mono) H.239 in H.323 call BFCP (over TCP or UDP) in SIP call Content could be up to 1080p30 Up to 4M If the bitrate is less than 128K, it is an audio call. Up to 1080p60 Streaming Video/audio codec MP4 video H.264, H.264 HP MP4 audio WMV video WMV audio AAC VC1 WMA Streaming protocol Player RTSP, RTMP, HLS Third party server/cdn RTSP, RTMP Multi-user Login Capacity The maximum number of Admin Portal login is 200. Polycom, Inc. 17

18 Ports The following tables list the port usage in this release of standalone RealPresence Media Suite or Media Suite Center in Scalability Mode. Port Usage for Standalone and Center Usage Type Protocol Port Direction Description http TCP 80 (for IPV4 Only), 8080 https TCP 443 (for IPV4 Only), 8443 in in User and Admin Portal HTTP access User and Admin Portal HTTPS access LDAP TCP 389, 636 out Between the Media Suite and the LDAP server. For Active Directory access FTP TCP 20, 21 out Between the Media Suite and the FTP server DNS TCP, UDP 53 out Between the Media Suite and the DNS server NTP UDP 123 out Between the Media Suite and a Network Time Protocol server NFS TCP/UDP 111, 1110 out Network File Share SSH TCP 22 in For SSH access to restricted shell ActiveMQ TCP in Active MQ UGC upload/archive download port (http) UGC upload/archive download port (https) Trace (for technical support usage) TCP 8888 in TCP 8090 in UDP For UGC upload and archive download (http) For UGC upload and archive download (https) Traceroute Ping ICMP - out Ping SMTP TCP 25 out Between the Media Suite and the SMTP server Polycom, Inc. 18

19 Usage Type Protocol Port Direction Description Streaming (RTSP, HLS, RTMP, MMS) TCP 1640 (configurable) in TCP video streaming (RTSP, HLS, RTMP, MMS) Multicast TCP 1641 in Multicast video streaming Log http 8888 in For log download (http) https 8090 in For log download (https) Signaling/Media RAS UDP 1719 in H.225 RAS Q.931 Socket TCP 1720 in H.225 Signaling H.245 Socket TCP (configurable) in H.245 SIP TCP 5060 in UDP 5060 in SIP Signaling TLS 5061 in SIP TLS Signaling SIP BFCP TCP (configurable) UDP (configurable) in and out in and out SIP BFCP Audio / Video / Data UDP (configurable) in and out Media External media server Wowza 1935 in Communicate with Wowza AKAMAI 1935 in Communicate with AKAMAI EdgeCast 80 in Communicate with Edgecast CloudFront 1935 in Communicate with CloudFront The following tables list the port usage in this release of Media Node in Scalability Mode. Port Usage for Media Node Protocol Port Direction Description Streaming (RTSP, HLS, RTMP, MMS) TCP 554 in Streaming TCP 1640 (configurable) in Polycom, Inc. 19

20 Protocol Port Direction Description UDP 6970 in UDP 6971 in RAS UDP 1729 in H.225 RAS Q.931 Socket TCP 1730 in H.225 Signaling H.245 Socket TCP (configurable) in and out H.245 SIP TCP 5080 in SIP Signaling UDP 5080 in TLS 5081 in SIP TLS Signaling SIP BFCP TCP (configurable) UDP (configurable) in and out in and out SIP BFCP UGC upload/archive download port (http) TCP 8888 in For UGC upload and archive download (http) UGC upload/archive download port/rest API (https) TCP 8090 in For UGC upload and archive download (https) MS file system TCP in Media Suite File System ActiveMQ TCP in Active MQ Audio / Video / Data UDP (configurable) in Media The following tables list the port usage in this release of Media Suite in AWS. Port Usage for AWS Protocol Port Description TCP Custom TCP Rule TCP Custom TCP Rule TCP 8009 Custom TCP Rule TCP 8090 Custom TCP Rule TCP 8190 Custom TCP Rule All N/A All ICMP Polycom, Inc. 20

21 Protocol Port Description TCP Custom TCP Rule TCP 8888 Custom TCP Rule TCP 25 SMTP TCP Custom TCP Rule TCP Custom TCP Rule UDP Custom UDP Rule TCP Custom TCP Rule UDP Custom UDP Rule TCP 80 HTTP TCP Custom TCP Rule TCP 5100 Custom TCP Rule TCP Custom TCP Rule TCP 8443 Custom TCP Rule TCP Custom TCP Rule TCP 443 HTTPS TCP Custom TCP Rule UDP Custom UDP Rule UDP Custom UDP Rule TCP 22 SSH UDP Custom UDP Rule TCP Custom TCP Rule TCP Custom TCP Rule Polycom, Inc. 21

22 Installation and Upgrade Notes Software Installation If you have purchased a new RealPresence Media Suite as a single product or as a component of the RealPresence Clariti solution, see the Polycom RealPresence Media Suite Getting Started Guide for instructions on how to install and license your product. Note that installation of new RealPresence Media Suite is managed through Polycom Global Services. For more information, contact your Polycom representative. RealPresence Clariti customers as well as virtual edition customers must use the RealPresence Platform Director system to license the products. The RealPresence Platform Director system is available for download at Documents and Downloads at Polycom Support at no additional charge. Software Upgrade Caution: All configuration files must be backed up before upgrade Make sure all configuration files are backed up before upgrade. RealPresence Media Suite 2.6 supports the following upgrade path: v1.6 > v1.7hf > v1.8 > v2.0 > v2.1 > v2.5 > v2.6 v1.6.1 > v1.7hf > v1.8 > v2.0 > v2.1 > v2.5 > v2.6 v1.7 > v1.7hf > v1.8 > v2.0 > v2.1 > v2.5 > v2.6 v1.8 > v2.0 > v2.1 > v2.5 > v2.6 v2.0 > v2.1 > v2.5 > v2.6 v2.1 > v2.5 > v2.6 v2.5 > v2.6 RealPresence Media Suite 2.0 makes significant optimization for system structure and database, so v1.x cannot upgrade to v2.6 directly. The customer will have to upgrade to each version in order to get to v2.6. After upgrading to v2.6, the administrator is required to change the default console password when log into the admin portal. Please log into the system through SSH (default console user name and password are polycom\polycom) and set a new console password. From v2.6, RealPresence Media Suite does not support IIS and Windows Media Server as external media server. If RealPresence Media Suite is upgrade from previous release to v2.6, all configurations related to IIS and Windows Media Server will be cleaned (including VRR, event, and external server status). After system upgrade from 2.5 to 2.6, all EdgeCast data will be cleared up. If EdgeCast is used as external server, all related settings should be reconfigured in 2.6. Polycom, Inc. 22

23 The backup configuration files can only be used by the version it was backed up on. So version 2.5 configuration back up file can only be used on a version 2.5 system. Once the system is upgraded, backup the configuration file. RealPresence Media Suite v2.6 OVA file is about twice size than v2.5 OVA file in order to improve RAM memory usage on virtual machine. After upgrading to v2.6, make sure the Native Client on page chrome://flags and chrome://plugins is enabled. Software Fallback If RealPresence Media Suite falls back from 2.6 to 2.5, all configuration data (for example, channels, categories, and local users) created in v2.6 is lost. All new recording and new UGC files created in 2.6 can be synced up from admin portal. So if decide to fall back RealPresence Media Suite from 2.6 to 2.5, you should do it as early as possible. Polycom, Inc. 23

24 Known Issues The following table lists all known issues in all releases of RealPresence Media Suite. Known Issues Category Issue No. Description Workaround Admin Portal Admin portal becomes very slow to access after granting roles for more than 90,000 AD users. AWS Cannot register Media Suite to RPAD with SIP UDP. Certification If Web Client Certificate Validation is enabled, Media Suite does not put root CA certificate (which installed along with SSL in a same p7b file) in the trust store when upgrade from v2.1 to v2.5. Downgrade When downgrade license type from Pro or Platinum to Basic, some Pro or Platinum features still exist but cannot work well. Fallback MP4 live streaming cannot be played occasionally, if system fallbacks from 2.6 to 2.5 and add a new live streaming rate in the recording template. IWA Cannot login User Portal through IE using other account on domain PC when both Web Client Certificate Validation and IWA are enabled. IWA Non-IWA enabled PC have to input twice credentials when access Media Suite User Portal. Lync When Media Suite VRR user is in an AVMCU call, if all endpoints are mute, the last active speaker s video freezes on Lync mobile client. Lync Media Suite only records or live stream Polycom Trio s audio when Trio is active speaker in a Lync meeting. - Change to TCP and TLS. Install CA root certificate again after upgrade from 2.1 to 2.5, if Web Client Certificate Validation is enabled. - Do not add new live streaming rate in existing recording template after system fallback, and create a new recording template for new live streaming rate. Use other supported browsers. Add Media Suite User Portal to IE s local Intranet trusted sites. Use Lync desktop client. Works well in non-lync meetings. Polycom, Inc. 24

25 Category Issue No. Description Workaround Lync Cannot reach Media Suite VRR user while be invited to an AVMCU call. Lync Streaming and Playback does not show content continuously when Lync Mobile client is active speaker. Playback 7735 Cannot play the archive if the NAT address is pointed to an outside network and the Media Suite Player is inside the network from the Admin Portal. Playback If replay a dual streaming archive which is played back to RPD, people window may cannot display correctly. Playback People video is squeezed flat in wmv dual window after content is sent. Playback Video jitter happens when play back media file with B frame using iphone. Playback When play back video recorded by Polycom VVX to meeting, few seconds scrambled video appears. Recording When there is already a recording in RMX conference, still can place second recording call into same RMX conference. The problem will recover within one minute. Or solve the problem by following: 1. Log in the Admin Portal 2. Go to Configuration > Signaling Settings. 3. Select SIP tab. 4. Specify one of the Lync Server address in the pool as Outbound Proxy Server instead of Lync Pool address. Use Lync desktop client. Play back the archive from the User Portal. Paly back the archive to RPD again. Transcode wmv to MP4. Transcode video to MP4 and play back again. The scrambled video will disappear automatically. End the second recording call manually. Recording Call is disconnected after doing hold resume on Cisco EX90 or Group Series in a VRR Call. Do not hold and resume during recording. Polycom, Inc. 25

26 Category Issue No. Description Workaround Recording The transcoded MP4 archive for call from Cisco SX80 endpoint to RealPresence Media Suite shows artifacts and green "noise". Recording Recording call could be stopped after two hours if there is firewall which close TCP port 1720 within two hours. Upgrade SX80 to v8.0.1 Change the firewall policy to allow timeout of TCP port 1720 to be longer than two hours and 15 minutes. Resource Management Resource Management Test and Survey Sometimes a critical alert NFS performance low will rise, and ongoing recording and transcoding tasks are stopped When add a media node to center if TCP port 8090 is blocked by Firewall, all services on this media node would be offline and would fail to dial out recording from the system RPMS cannot get group users complete status of Test&Survey Add one more CPU core on NFS server. Remove the failed media node and reboot the center. Configure the Firewall to allow TCP 8090, and add the media node again to Center. Test & Survey owner need to add Invitee of group users one by one, and then collects all invitees complete status. Upload The frame rate in Movie Maker video is lower than the actual rate, which may causes uploading fail when the actual rate is higher than 60 fps but the rate in Movie Maker is shown lower than 60 fps. Upgrade MP4 live streaming cannot be played occasionally, if system fallbacks from 2.6 to 2.5 and add a new live streaming rate in the recording template. Interoperation If RPD dials into the meeting first, play back video to meeting through H.323 from user portal may fail. Interoperation IVR notifications cannot work after doing hold and resume in Group Series. Convert the video to lower frame rate. Do not add live streaming in existing recording template after system fallback, and create a new recording template for new live streaming. Get RPD to dial to the conference after RPMS playback to the conference. Do not hold and resume during the recording. Polycom, Inc. 26

27 Resolved Issues The following table lists the resolved issues in RealPresence Media Suite 2.6. Resolved Issues Category Issue No. Resolved in Release Description Certification The default CRL configuration cannot work in the new RealPresence Media Suite 2.5 or the device updated from 2.1 to 2.5 with OCSP disabled. Channel If Web Client Certificate Validation is enabled, Media Suite does not put root CA certificate (which installed along with SSL in a same p7b file) in the trust store when upgrade from v2.1 to v2.5. Easy Capture Easy Capture may cannot find the Microsoft LifeCam Studio camera when use the Microsoft LifeCam Studio camera first time. Easy capture The Launch Easy Capture Immediately option only available when upgrade between official versions. Fast Wizard Change media storage setting during Fast Wizard may cause system storage failure. Live Streaming If streaming session reach maximum capacity when play live streaming, audio only picture will show. Localization The date is displayed improperly in player window in French and Portuguese. NTP NTP setting cannot work, if only one NTP server address is configured. Offline Transcoding Sometimes If an archive is manually deleted when the offline transcoding task is not completed, there would be a transcoding task with Stopped status and without archive name. Playback Sometimes there would be tilling video for first several seconds when play the recording video via TVUI from RPD/RPM. Player When playback media file with dual windows, the people video will be flashing after dragging the progress bar on chrome with MacBook. Recording After recording an audio only meeting, the recording archive cover always displays In Progress. Signaling After enable network separation, register to sip server with UDP is failed for the first time User Portal The browser crashes when access user portal through default browser on part of HUAWEI mobile phones. Polycom, Inc. 27

28 Category Issue No. Resolved in Release Description User Portal When import site to Media Suite Center, the site with duplicate name and network is allowed to import. DSP In Appliance Edition with DSP, play back archive to meeting may miss first I frame due to open DSP port delay. Get Help For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support. To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions. For more information on solution with this Polycom partner, see the partner site at Polycom Global Strategic Partner Solutions. The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics. Polycom, Inc. 28

29 Copyright and Trademark Information Copyright 2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc America Center Drive San Jose, CA USA Polycom, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom. Java is a registered trademark of Oracle America, Inc., and/or its affiliates. End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by at OpenSourceVideo@polycom.com. Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document. Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided as is without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. your opinions and comments to DocumentationFeedback@polycom.com. Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more. Polycom, Inc. 29