Polycom RSS 4000, Version 8.5.2

Transcription

1 Release Notes Polycom RSS 4000, Version Polycom is pleased to announce the release of software version for the Polycom RSS 4000 system. This document provides information about this release. For more information about using the features described in this document, refer to the product documentation available at Software Version History Version Release Date Features , September Maintenance release to fix OpenSSL vulnerability and specific issues , September Maintenance release to fix specific issues , November Feature enhancement. System Upgrade and Downgrade You can upgrade the software version of the Polycom RSS 4000 when you log in as an administrator. After each major version upgrade, you need to activate the system using an activation key corresponding to the upgrade version. Different software upgrade versions may require different activation keys. You can upgrade your system from to or 8.5 to or 8.0 to or 7.0 to directly. If your software version is older than version 7.0, you need to upgrade your system to 7.0 first. Then upgrade your system to If your current system version is 6.0 or 6.4, you can upgrade it directly to 7.0. If your current system version is 5.0, upgrade it first to 6.0, then to 7.0. You can download the upgrade packages from support.polycom.com, Documents and Downloads > UC Infrastructure > Polycom RSS Polycom, Inc. 1

2 After any Polycom RSS 4000 system software upgrade (or software downgrade), you need to clear the Internet Explorer caches - delete all temporary Internet Explorer files, close and restart the Internet Explorer to ensure the normal operation of the Polycom RSS 4000 system. After any Polycom RSS 4000 system software upgrade (or software downgrade) between 8.5, and 8.5.2, there is no need to activate the system, otherwise, you need to activate the system using an activation key. To update your system software to version 8.5.2: Before you upgrade your system, you are recommended to back up your settings and recordings first. Polycom is not liable to any user data loss during these operations. 1 Go to Admin > System Upgrade. 2 Read the terms of the license and agree to them. 3 Click Open and select version software upgrade package, then click Upload. 4 When asked to confirm the action, click Yes. The system uploads the package and performs the upgrade automatically. This may take several minutes. 5 Upon the completion of the upload, the system restarts to apply changes. This may take several minutes. 6 After reboot, please delete all temporary IE files, close and restart Internet Explorer. 7 Enter your administrator User ID and Password and then click Log In. To confirm that the system is upgraded, check the software version on the Product Activation page. After the upgrade, you need to activate the system using an activation key corresponding to the upgrade pack version. Different software upgrade pack versions may require different activation keys. After any Polycom RSS 4000 system software upgrade (or software downgrade), you need to clear the Internet Explorer caches - delete all temporary Internet Explorer files, close and restart the Internet Explorer to ensure the normal operation of the Polycom RSS 4000 system. To downgrade your system software: Before you downgrade your system, you are recommended to back up your settings and recordings first. Polycom is not liable to any user data loss during these operations. 1 Go to Admin > System Upgrade. 2 Read the terms of the license and agree to them. Polycom, Inc. 2

3 3 Click Open and select software downgrade package, then click Upload. 4 When asked to confirm the action, click Yes. The system uploads the package and performs the downgrade automatically. This may take several minutes. 5 Upon the completion of the upload, the system restarts to apply changes. This may take several minutes. 6 After reboot, please delete all temporary IE files, close and restart Internet Explorer. 7 Enter your administrator User ID and Password and then click Log In. To confirm that the system is downgraded, check the software version on the Product Activation page. After the downgrade, you need to activate the system using an activation key corresponding to the downgrade pack version. Different software down grade pack versions may require different activation keys. You can downgrade your system from to or to 8.5 or to 8.0 or to 7.0 directly. You can download the downgrade packages from support.polycom.com. Documents and Downloads > UC Infrastructure > Polycom RSS Product Activation After you installed or upgraded your Polycom RSS 4000 system, you need to activate the system. Before you start, you need to obtain the product activation code first. For more information, see Obtaining the Product Activation Key on page 4. To view the system activation status:» Go to Admin > Product Activation. Below system information are displayed: Parameter Hardware Version Software Version Serial Number Activation Status Max Recording Ports Max Live Streaming Ports Max Streaming Sessions Description The current hardware version of the system. The current version of the software running on the system. Specify the product serial number of the system. Indicates whether the system is activated. After the system is successfully activated, displays, and otherwise displays. The maximum number of recordings ports supported by the system. The maximum number of live streaming ports supported by the system. The maximum number of video-on-demand and live streaming supported by the system. Maximum: 200. Polycom, Inc. 3

4 Encryption Multicast HD Live Streaming Indicates whether the AES encryption function of the system is activated. This is a charged function. You can only use it after purchasing the License and activating it. When the encryption function is activated, displays, and otherwise, displays. Indicates whether the multicast function of the system is activated. This is a charged function. You can only use it after purchasing the License and activating it. After activating the function, the system can multicast the recorded videos to multiple groups of computers in the network. When the multicast function is activated, displays, and otherwise displays. Indicates whether the high resolution live streaming function of the system is activated. This is a charged function. You can only use it after purchasing the License and activating it. Once this function is activated, the system can live stream 720p resolution videos. This license also increases the web streaming capacity from 100 to 200 simultaneous unicast connections. When the high resolution live streaming function is activated, displays, and otherwise displays. To activate your system or service: 1 Enter the obtained activation key in Activation Key text box. 2 Click Update. The system restarts to apply your changes. 3 Go to support.polycom.com and obtain your activation key from Licensing & Product Registration. What s New in Version The Polycom RSS 4000 system version now supports the following features: LDAP over SSL (LDAPS) the telnet command ldaps {on off} to get or set LDAPS status CA root certificate other behaviors of Lightweight Directory Access Protocol (LDAP) What s New in Version 8.5 The Polycom RSS 4000 system version 8.5 includes the following new features. Polycom, Inc. 4

5 Enhanced Viewer Portal The Polycom RSS 4000 v8.5 now uses Microsoft Silverlight and Windows Media Player technology for video playback on desktop clients (PC and MAC). Playback on mobile devices (.mp4/h.264) is accomplished using the native media player for ios and Android devices. The updated UI also allows organizations to add their logo to the web portal for a more customized look. The Polycom RSS 4000 version 8.0 or higher comes with a Viewer Portal. Recording archives with Allowed User/Groups set as All_Users are accessible for all users from the Viewer Portal. To protect your recordings, please change its Allowed Users/Groups settings following the instructions below. To remove All_Users from the Allowed User/Group for a specific archive: 1 Log in to the system s Admin UI and go to Media > Archives. 2 Select your desired archive and click Edit. 3 Click Allowed Users/Groups. If the All_User option is selected, click Remove. To remove All_Users from the Allowed User/Group for ALL archives:» Use the CLI command disable viewperm. Archive Thumbnail View The Polycom RSS 4000 system can now generate content thumbnails from recorded videos, allowing desktop users to visually search the time line for specific content and then click to play from that specific point in the recording. These thumbnails can be used for quick navigation by viewers on PC or Mac computers. Polycom, Inc. 5

6 To enable thumbnail view in a recording template: 1 From VRR > Templates, do one of the following: Select an existing template. Click Add to create a new template. 2 If your Streaming format is MP4, make sure the option Generate WMV Video File is selected. 3 Select Generate thumbnail snapshots from content channel & create a presentation package for use with Polycom RealPresence Media Editor. 4 Select a Snapshot Interval. 5 Click OK to save your changes, or continue to complete your new template creation. You cannot create thumbnails to existing archives. Player Improvement With the improved video layout, you can now preview thumbnails and choose where to start playback. When you generate a Polycom RealPresence Media Editor presentation, the first frame appears as the thumbnail when you view archived media files. Enhanced and Expanded Support for External Media Servers Polycom RSS 4000 v8.5 expands and enhances the support for external media servers. Available media server configurations are as follows. Polycom, Inc. 6

7 Server Type Format Live VoD Comments Polycom RSS (no external server).wmv Yes. Up to two bit rates Yes. Up to two different files with different bit rates. In a WMV multicast, up to 2000 users can be supported. Polycom RSS (no external server).mp4 Yes. HLS with up to embedded two bit rates Yes. Up to two different files with different bit rates. Polycom RSS + Windows Media Server.WMV (VC-1) Yes. Up to two bit rates Yes, files must be transferred using FTP to the WMS server in a pre-created publishing point directory. Up to two different files with different bit rates will be sent via FTP to the same FTP destination folder. The Polycom RSS 4000 system can create live publishing points on the external Windows Media Server automatically. You can also pre-configured the publishing points manually. Note: The Polycom RSS 4000 system requires the Windows Media Server permissions to be ALL for creating and publishing video live. Security can be achieved by limiting the Windows Media Server to allow the RSS IP live publishing permissions only. Polycom RSS + Windows IIS H.264 (Single bit rate) Yes. Up to two streams with single bit rate. Yes. One stream. The RSS 4000 system sends ISMV files using FTP to the IIS server to a pre-created IIS streaming media directory. The Polycom RSS 4000 system can NOT automatically create live publishing points on the Windows IIS server. You need to pre-configured the publishing points manually. Polycom, Inc. 7

8 Server Type Format Live VoD Comments Polycom RSS + Wowza H.264 single bit rate Yes. Up to two streams with single bit rate. Yes. Up to two streams with single bit rate. RSS sends MP4 files using FTP to the Wowza server to a pre-created streaming media directory. The Polycom RSS 4000 system can create live publishing points on the external Wowza server automatically. You can also pre-configured the publishing points manually. Polycom RSS + Apple QuickTime Streaming Server H.264 single bit rate Yes. Up to two streams with single bit rate. Yes. Up to two streams with single bit rate. RSS sends MP4 files using FTP to the QTSS Server to a pre-created streaming media directory. The Polycom RSS 4000 system can create live publishing points on the QTSS server automatically. You can also pre-configured the publishing points manually. Polycom RSS to FTP only.wmv.mp4.zip.ismv.mp3 No. No. Archives are sent to the FTP server. However, no streaming links are created. Polycom RSS 4000 Stand-alone Unicast Live Streaming and VoD The following table specifies the maximum number of web connections supported by the Polycom RSS 4000 system to view playback or live streaming simultaneously. Streaming Format Type Stream Bandwidth # of Unicast Streams WMV Live Streaming 128 ~ 384 kbps ~ 1024 kbps ~ 4096 kbps 50 VoD 128 ~ 384 kbps ~ 1024 kbps ~ 4096 kbps 50 Polycom, Inc. 8

9 Streaming Format Type Stream Bandwidth # of Unicast Streams MP4 (native RSS HLS) Live Streaming 128 ~ 384 kbps ~ 1024 kbps ~ 4096 kbps 50 VoD 128 ~ 384 kbps ~ 1024 kbps ~ 4096 kbps 50 Polycom RSS 4000 and External Stream Servers The following table specifies the maximum number of web connections supported by the Polycom RSS 4000 system using along with external stream servers to view playback or live streaming simultaneously. External Stream Server Type Stream Bandwidth # of web-users that can be supported by the RSS web UI (RSS web-based video player will display the stream from external server) Microsoft Windows Server 2008r2 Windows Media Services Live Streaming 128 ~ 384 kbps ~ ~ 1024 kbps ~ ~ 4096 kbps ~ 2000 VoD 128 ~ 384 kbps ~ ~ 1024 kbps ~ ~ 4096 kbps ~ 2000 Microsoft Windows Server 2008r2 IIS Media Services Live Streaming 128 ~ 384 kbps ~ ~ 1024 kbps ~ ~ 4096 kbps ~ 2000 VoD 128 ~ 384 kbps ~ ~ 1024 kbps ~ ~ 4096 kbps ~ 2000 Polycom, Inc. 9

10 External Stream Server Type Stream Bandwidth # of web-users that can be supported by the RSS web UI (RSS web-based video player will display the stream from external server) Wowza Media Server Live Streaming 128 ~ 384 kbps ~ ~ 1024 kbps ~ ~ 4096 kbps ~ 2000 VoD 128 ~ 384 kbps ~ ~ 1024 kbps ~ ~ 4096 kbps ~ 2000 QuickTime Streaming Server Live Streaming 128 ~ 384 kbps ~ ~ 1024 kbps ~ ~ 4096 kbps ~ 2000 VoD 128 ~ 384 kbps ~ ~ 1024 kbps ~ ~ 4096 kbps ~ 2000 The above capacity depends on RSS 4000 system s Viewer Portal login capacity and external stream server capacity (hardware, software). About external stream server capacity, please refer to the official website of external stream server. RSS 4000 Stand-alone Multicast Live Streaming and VoD The following table specifies the maximum number of computers in the network that can be supported to view multicast (WMV format only) web-users can be supported by the RSS web UI(RSS web-based video player will display the WMV multicast stream) Streaming Format Type Maximum Capacity WMV Live Streaming ~ 2000 VoD ~ 2000 Multi-user Login Capacity The following table specifies the maximum number of admin UI login and Viewer Portal login (including anonymous login). Polycom, Inc. 10

11 Type Maximum Capacity Admin UI Login 200 Viewer Portal Login 3000 Support for Native Windows Media Multicast The RSS 4000 v8.5 can output standard Windows Media multicast streaming video. These live WMV multicast streams are accessible from both the system s Admin UI and from the Viewer Portal. The Polycom RSS 4000 multicast add-in is no longer necessary for video broadcasts. Integrating with Microsoft Lync Server 2010 RSS 4000 v8.5 now has the ability to register natively to Microsoft Lync 2010 server to provide Lync users with the ability to record/stream directly to /from the RSS 4000 with Lync native video (RTV) and audio. Lync content is ignored by the RSS 4000; only video and audio are recorded/streamed. Lync users do not receive the standard RSS user interface ( TVUI ) in their video window, and thus can not manually control the recording start/pause/end functions (nor can they play back video in Lync window form recorded video archives). VRRs to be used with Lync clients must be set to Recording Immediately in the VRR configuration screen. RSS v8.5 is not interoperable with the Lync AVMCU. To record multipoint video calls that include Lync clients, use a Polycom RMX MCU. Detecting IP Address and DNS When you configure the RSS management service address, the system attempts to validate the IP address (IPv4 or IPv6) or DNS address. When you configure the RSS 4000 system's server address, the system also validates the reachability of the address you entered. Notice about Using Polycom SNMP MIB Files Besides standard SNMP MIB files, the Polycom RSS v8.5 also provides two proprietary MIB files: POLYCOM-BASE-MIB.mib POLYCOM-REAL-PRESENCE-MONITORING-MIB.mib To use these Polycom MIB files, please first import the file POLYCOM-BASE-MIB.mib, then POLYCOM-REAL-PRESENCE-MONITORING-MIB.mib. Otherwise, the Polycom MIB files cannot be correctly compiled. Polycom, Inc. 11

12 All Polycom RSS MIB files can be downloaded from the Admin Interface System Config > SNMP > Retrieve MIB Files. API Change Based on Version 8.0 Updated API getarchivebyid : Changed parameter name to archiveid from archiveid Updated API deletearchive : Changed parameter name to archiveid from archiveid Updated APIs startrecording / pauserecording / resumerecording/ stoprecording/ stopcall : Changed parameter name to callid from callid Added new APIs: getcallbyid / getcallsbystatus / getlivestreamingbycallid / getarchivebycallid / getarchiveidsbyvrrid / getarchiveidsbytime / getarchivesbyids Others Ability to enable AES (Advanced Encryption Standard) for SIP connections. Ability to allow users to enable stream video on demand from IIS7 Media Server. Ability to allow users to customize portal user interface logo. Ability to view multicast recording without needing to installing Polycom RSS 4000 multicast add-in. Ability to support IPv6 H.323 streaming and external servers that also support IPv6. Ability to allow users to enable predetermined VRR and Multipoint VRR for MP4 format recordings. Ability to view WMV media files on Silverlight player. Ability to allow administrators to define primary publishing point and secondary publishing point for live streaming by integrating with external servers. Ability to view WMV live streaming and archives from Windows Media Server. Known Issues The following table lists the known issues for the version release. If a workaround is available, it is noted in the table. Polycom, Inc. 12

13 Category Issue ID Descriptions Workaround Downgrade PCTCRSS-2641 After you downgrade your Polycom RSS 4000 system from version 8.5 to 7.0, prelink (reservation URL) live streaming cannot be played. EP Recording PCTCRSS-2907 When an Aethra X7 system sends DualVideo to RSS4000 at 384kbps in an H.323 call, the Polycom RSS 4000 system continues to show people video only both on live streaming and recording while the call statistics on Aethra shows that it is sending content. The same symptom does not happen at call rates other than 384 kbps. EP Recording PCTCRSS-6552 If both Polycom HDX Series system and RSS 4000 system are registered to a Cisco TelePresence Video Communication Server (Cisco VCS), no video is displayed and the audio is distorted for AES-256 encrypted H.323 calls. EP Recording PCTCRSS-6559 If you enable Live Streaming and VRR Recording Immediately in a VRR template and use SIP recording link to RMX, the recording cannot start automatically. External media server PCTCRSS-2657 The IIS-7 Media Server cannot power down and restart automatically for every recording. You have to restart it each time manually. Interoperability PCTCRSS-2377 Integration with Lync server does not support multipoint VRR. Interoperability PCTCRSS-2866 After you upgrade the Polycom RSS 4000 system from version 7.0 to 8.5.1, some WMV files can't be opened in the Polycom RealPresence Media Editor (these files cannot be transcoded by Microsoft Expression Encoder 4 SP2). Interoperability PCTCRSS-2884 During a SIP call with a live streaming in WMV between the RadVision Scopia XT1000 system and the Polycom RSS 4000 system, when the RadVision Scopia XT1000 system sends DualVideo (BFCP based People+Content) to the Polycom RSS 4000 system, the Polycom RSS 4000 system shows the content only. Interoperability PCTCRSS-2885 When the Polycom RSS 4000 system dials into a conference hosted on a Codian MCU 4505 system (version 4.3, build 1.68 or build 2.30) at a call rate between 2048 and 4096 kbps in SIP, the connected rate shown on the Codian's call statistics is always 2000 kbps instead. Re-transcode the archive after in upgrading to v Polycom, Inc. 13

14 Category Issue ID Descriptions Workaround Interoperability PCTCRSS-2893 If the Polycom RMX 1000 system uses a recording link to live stream a call with a Polycom HDX system, you cannot play the generated MP4 file from the RSS system s Admin UI. The preconditions is that the conference's Video Definition is set as Up to H263 4CIF 15FPS and the VRR has the option Generate MP4 Video File selected. Interoperability PCTCRSS-2376 The Polycom RSS 4000 system does not support TV UI under RTV protocol. Interoperability PCTCRSS-2887 Even if the RadVision Scopia XT1000 system sends DualVideo (H.239-based People and Content) to the Polycom RSS 4000 system in an H.323 call, the Polycom RSS 4000 system continues showing the people video only. Interoperability PCTCRSS-2889 During an H.323 call between the Polycom RSS 4000 and the SONY PCS-XG80 system (version ), if the SONY PCS-XG80 starts then stops sending content, the call connection is automatically terminated after the RSS 4000 system stops receiving content and switches to receive people video for around 90 seconds. Interoperability PCTCRSS-2890 After you record a content-sharing call at 1024 kbps or higher between a Polycom HDX system and a Polycom PVX system, you cannot find the recording from the View All Archives in the Polycom RSS 4000 system s TV UI. Interoperability PCTCRSS-2891 If a Polycom RMX system uses a recording link to live stream in WMV format a SIP VSW conference with a Polycom HDX system, the RSS 4000 system always records at the secondary rate when the conference line rate is set as 128 kbps, 256 kbps, or 384 kbps. Interoperability PCTCRSS-2892 If a Polycom RMX system with an MPM+ card uses a recording link to live stream a call (at 128 kbps) with a Polycom HDX system, the Receive Video Frame Rate of the recording shown on the RSS system s TV UI goes merely around 20 kbps. Interoperability PCTCRSS-2888 During a 1920 kbps H.323 call between the Polycom RSS 4000 and the SONY PCS-XG80 system (Version ), if the PCS-XG80 starts and then stops sending content, the Polycom RSS 4000 system stops receiving the content accordingly but cannot switch to the people video. A black screen appears instead. Polycom, Inc. 14

15 Category Issue ID Descriptions Workaround Interoperability PCTCRSS-2375 The Polycom RSS 4000 system does not support multi-endpoint Lync conference (CCCP). Live Streaming PCTCRSS-2687 If you live stream an audio-only meeting using a VRR that selects the option Reservation VRR, you cannot view the live steam from the URL included in the notification. Live Streaming PCTCRSS-2883 When an Aethra X7 system initiates a live streaming by placing an H.323 call to the Polycom RSS 4000 system in the DualVideo mode, the recording and live streaming cannot be rendered properly in the RSS 4000 system s Viewer portal. Live Streaming PCTCRSS-2922 Live Streaming in 1080 p60 is not supported in the Polycom RSS 4000 V8.5. Live Streaming PCTCRSS-3646 If the secondary rate is set to 128 kbps and the layout is set to Dual window for content, you cannot see the content and a black screen displays. Live Streaming PCTCRSS-3647 You cannot use dual windows while live streaming with Windows Silverlight. LPR PCTCRSS-2690 If you configure the Polycom RSS 4000 system in connection with a Polycom RMX 2000 system using a recording link that uses a LPR-enabled VRR, during a multipoint call hosted by the RMX system, you find that the LPR are not activated on the Tx side of the recorder. Lync Integration PCTCRSS-2448 The Polycom RSS 4000 system s Lync client does not enjoy the following login status: Available/Busy/Do Not Disturb/Be Right Back/Off Work/Appear Away. Lync Integration PCTCRSS-2450 The Polycom RSS 4000 system does not support video control for Lync client. Lync Integration PCTCRSS-2491 The Polycom RSS 4000 system does not support content sharing with Lync client. Lync Integration PCTCRSS-2447 If you start recording between the Polycom RSS 4000 system and Mac Lync client, the archive status shows error while the audio type of the RAW file is none. MCU Recording PCTCRSS-2819 Recording with MGC Recording Links does not start automatically though the Polycom RSS 4000 system is connected from MGC. The Polycom RSS 4000 system is not interoperable with Aethra X7 when the latter works in the DualVideo mode. Polycom, Inc. 15

16 Category Issue ID Descriptions Workaround Others PCTCRSS-2634 Sometimes, if your browser is Windows Internet Explorer 9, Mozilla Firefox, or Google Chrome, the browser hangs when you try to view MP4-format archives from the Polycom RSS 4000 system s Viewer portal. Others PCTCRSS-2731 When an endpoint is connected to the Polycom RSS 4000 system, the system name doesn t work if it contains Chinese. Performance PCTCRSS-2910 You recorded a conference on MGC RecordingLinks at 128K. The archived video is stopped to play after a while when you play back the recorded WMV file using Windows Media Player. Playback PCTCRSS-2903 On RMX RecordingLinks, the Receive Video Frame Rate of the recording goes merely less than 25fps when H.264 4CIF/4SIF is used as the people video resolution. Playback PCTCRSS-2743 When you play WMV format archives with thumbnails on Silverlight player from the Polycom RSS 4000 system s web portal using the Windows Internet Explorer 8, time jumps without maximizing the player window. Playback PCTCRSS-2897 When you play a multicast streaming of an archive (with thumbnails) from the Polycom RSS 4000 system's Viewer portal, no thumbnails display and no time shown on progress bar either. Playback PCTCRSS-2689 After you place an audio-only call (64 Kpbs) with a Polycom HDX, sometimes, you cannot play back the recording from the Admin UI using either Quicktime plugin (7.7.1), Windows Media Player ( ), or Microsoft Silverlight player ( ). Playback PCTCRSS-3659 A black screen displays when you play back online transcoded WMV format archives in Mozilla Firefox browser. Playback PCTCRSS-3669 Audio and video are unable to sync when you dial into the RSS 4000 system from the Polycom RealPresence Mobile application when using a multipoint VRR and are watching offline transcoded archives. Restart the browser. This is the design behavior. Use another Web browser. Watch the transcoded archives online. Polycom, Inc. 16

17 Category Issue ID Descriptions Workaround Playback PCTCRSS-3661 Thumbnails do not display when you play Windows Media Server archives using Chrome 29 on Windows XP. Pre-link PCTCRSS-2817 Once the predetermined VRR is created, if you need to modify the template content, restart the Polycom RSS 4000 system to apply the changes. Pre-link PCTCRSS-2926 When you view a QuickTime Streaming Server streaming on a MAC computer, you cannot double click the player window to maximize it. Pre-link PCTCRSS-3663 Virtual Recording Room (VRR) streaming is incorrect when you dial into the RSS 4000 system from another endpoint using a predetermined VRR. P2P PCTCRSS-3670 When you use two endpoints dial into the RSS 4000 system using multi-point VRR under CP mode, you cannot view the second endpoint s video in offline transcoded archives. Use another browser to play archives on Windows XP, or use another operation system. None for MAC servers. For other MAC systems, right-click the player window and select Full Screen. One endpoint joins one predetermined VRR. Play the transcoded archive online. RSS Delivery Proxy PCTCRSS-2086 The Polycom RSS 4000 system configured to stream live to an external QuickTime server results in green, unusable video for about four seconds, until the key-frames are sent from the Polycom RSS 4000 system to QTSS and received by the web-viewer. RSS Delivery Proxy PCTCRSS-2582 Sometimes QTSS authentication fails (randomly) when the Polycom RSS 4000 system is configured to stream live to the external QTSS. Behavior is random and not reproducible. RSS Delivery Proxy PCTCRSS-2617 The second rate archive is not translated to ISMV file so does not support VoD the second rate archive file. RSS Delivery Proxy PCTCRSS-2801 If two publishing points are configured in the RSS External Media Server settings, but only one call rate is set in the VRR template, the RSS 4000 system will send the same bit rate to both publishing points. Configure the VRR Template for (2) bit-rates. Polycom, Inc. 17

18 Category Issue ID Descriptions Workaround RSS Delivery Proxy PCTCRSS-2757 While live streaming to a QuickTime Server that requires authentication, if the QuickTime server experiences network problem, the Polycom RSS 4000 system is disconnected from the QuickTime server accordingly. It cannot reconnect to the QuickTime Server even after the latter resumes its network connection. Try one of the followings: Stop and then restart the recording. Hang up and redial to restart the recording. RSS Delivery Proxy PCTCRSS-2822 You cannot play audio only streaming (WMV and MP4) on Silverlight player. RSS Delivery Proxy PCTCRSS-2827 On Wowza server, the latency time for live streaming is about 30 seconds. RSS Delivery Proxy PCTCRSS-2841 When the Polycom RSS 4000 system creates publishing points on the external Windows Media Server, it requires full permission to be enabled for everyone in Windows Media Server publishing points ACL authorization. Ensure this is configured on the Windows Media Server. Security can be preserved by limiting the Windows Media Server to accept requests to/from the Polycom RSS IP address. SIP PCTCRSS-2526 Polycom RealPresence Mobile clients cannot use DTMF to control the RSS 4000 v8.5 when the call is via SIP. SIP PCTCRSS-2805 The Polycom RSS 4000 system supports BFCP over TCP only and the far end systems that support BFCP work only on BFCP over UDP in case if dual stream in SIP failed. SIP PCTCRSS-2853 When you place a SIP call to a pre-configured conference on Codian MCU 4505 (version 4.3 (2.30)) with a SIP URI dialing in a format <conference ID>@<IP address>, call connection cannot be completed. None (if the 3rd party devices don t support BFCP over TCP). If you would like to directly dial in to a pre-configured conference on Codian MCU 4505 from an endpoint using a conference ID, you need to register both Codian MCU 4505 and the endpoint to the same SIP registrar server. Polycom, Inc. 18

19 Category Issue ID Descriptions Workaround SIP PCTCRSS-2894 If a Polycom RMX system uses a recording link to live stream a SIP call (call rate: 128 kpbs kpbs) with a Polycom HDX system, the Video out frame rate shown on the RMX side is significantly lower than the call rate. S_PKI PCTCRSS-2635 If you select the option System Config > Client Certificate > Enable web client certificate validation, you cannot log in to the system after the system's self-signed certificate expires. S_IPv6 PCTCRSS-2540 You cannot access Polycom RSS 4000 web portal via Firefox browser using IPv6 address. SNMP PCTCRSS-2412 The Polycom RSS 4000 system does not support SNMP trap. Transcoding PCTCRSS-3662 Live streaming of video is poor quality when you record video at 128 kbps or 256 kbps, set the layout Dual window for content', and send content from endpoint. Upgrade PCTCRSS-2882 After any Polycom RSS 4000 system upgrade / downgrade, you need to clear the Internet Explorer caches - delete all temporary IE files, close and restart Internet Explorer to ensure the normal operation of the Polycom RSS system. Disable the option Enable web client certificate validation before the self-signed certificate expires. Use IPv4 address for Firefox browser or IPv6 address for Chrome browser and Internet Explorer. Set the recording rate to > 256 kbps. Clear IE cache and restart IE. Video PCTCRSS-2923 When you dials in to a meeting using a Polycom RealPresence Mobile application (with call rate < 1 Mbps, online encoding), the video aspect ratio is 4:3. If a Polycom CMA Desktop user dials in later and changes the video aspect ratio to 16:9, your local video becomes fuzzy. VRR PCTCRSS-2686 You cannot modify a normal VRR to change it into a reservation VRR. Web Portal PCTCRSS-2501 When generating a Polycom RealPresence Media Editor presentation in the VRR template, the pre-set interval for thumbnails doesn t always match the thumbnail interval shown in the video player in the user portal. Polycom, Inc. 19

20 Category Issue ID Descriptions Workaround Web Portal PCTCRSS-2583 When you generate a Polycom RealPresence Media Editor presentation with an MP4 live streaming template and with the option generate WMV video file disabled, you cannot see thumbnails when playing archives. Web Portal PCTCRSS-2633 When using an external Windows Media Server for live streaming or VoD, the streaming link on Polycom RSS user portal delivers the streams to Mac users via the Polycom RSS native streaming server instead of the external WMS. Web Portal PCTCRSS-2749 When you play an archive on Polycom RSS web portal, the video stops playing when you double click while in full-screen mode. Web Portal PCTCRSS-2783 When you play a WMS archive or live streaming using a Mozilla Firefox browser, the video cannot be played back. Web Portal PCTCRSS-2911 When you play a WMV streaming on Polycom RSS 4000 system's web portal without Windows Media Player installed, you will not see any prompt or installation link but always in loading status. Web Portal PCTCRSS-3660 If the archive's access right is granted to the group, you cannot search for it by user group on the RSS 4000 system s viewer portal. Web Portal PCTCRSS-3668 You cannot live stream in WMV format using Windows Media Player from Windows 7 virtual machine when accessing the RSS 4000 system's Viewer Portal using the Windows Internet Explorer 9. Web UI PCTCRSS-2456 Detecting server address function cannot validate IPv6 IP address in System Config > IP Settings. Web UI PCTCRSS-2688 The Polycom RSS 4000 system generates ZIP files using the format.tar. You may need a WinRAR or 7-Zip application to decompress the file. Web UI PCTCRSS-3637 The RSS 4000 system does not support importing Active Directory users across multiple domains. Web UI PCTCRSS-3664 Active Directory displays a maximum of 1000 imported users If you plan to output for use in Media Editor, you must enable WMV. Don t double click in full screen mode. Press "Esc" key to exit full-screen mode. Search on the administrator s UI. Double-click Windows Media Player to go to full screen mode. This is the design behavior. Active Directory users can log into the RSS 4000 system directly without importing users. Polycom, Inc. 20

21 V8.5.2 Corrected Issues The following table lists the corrected issues for the version release. Category Issue ID Descriptions Others PCTCRSS-5855 An attacker using a carefully crafted handshake can force the use of weak keying material in OpenSSL SSL/TLS clients and servers. This can be exploited by a Man-in-the-middle (MITM) attack where the attacker can decrypt and modify traffic from the attacked client and server. Interoperability DSTC-1452 The Polycom RSS 4000 system's recording with Edge 75MXP and C-60 systems got no content via dual channel enabled unless WMV was selected with livestreaming in the VRR template. Interoperability DSTC-1484 Large MP4 based presentations failed to be transferred from Polycom RSS 4000 system to RealPresence Media Manager. Interoperability DSTC-1552 The Polycom RSS 4000 system received content from Polycom RMX system but did not change conference layout when content sharing stopped. Interoperability DSTC-1600 The Polycom HDX Series were unable to connect to defined RSS 4000 system's VRR number and it connected to Default_VRR 1000 when the RSS 4000 system was registered to a gatekeeper. Interoperability DSTC-1601 The Polycom RSS 4000 system intermittently failed to complete transcoding of recordings from Cisco MCUs. Interoperability DSTC-1640 The Polycom RSS 4000 system disconnected twice unexpectedly during the conference. Interoperability DSTC-1714 When the 256-bit key for AES encryption was enabled, the Polycom RSS 4000 system transmitted no video but highly distorted audio to Polycom HDX Series and Polycom RealPresence Group Series systems. Interoperability DSTC-1750 The Polycom RealPresence Desktop users were unable to connect to multipoint VRR and received Signal 11. Live Streaming DSTC-1494 You were unable to perform live streaming from the Polycom RSS 4000 system, the Windows Media Server could not connect to RSS 4000 system s publishing point. Live Streaming DSTC-1519 The RSS 4000 system's actual video streaming aspect ratio did not match up to recorded video streaming. Live Streaming DSTC-1618 You could not view live streaming but only archives from PC. Live Streaming DSTC-1672 The video skipped, rewound, paused and replayed automatically while watching live streaming. Polycom, Inc. 21

22 Category Issue ID Descriptions Live Streaming DSTC-1746 When you played live streaming and VoD media files, the video could not start and showed black screen only. Live Streaming DSTC-1754 Sometimes the Polycom RSS 4000 system was unable to transcode the recording and showed black screen when playing live streaming. MCU Recording DSTC-1673 The recording link suddenly disconnected and ongoing recording stopped as well. MCU Recording DSTC-1673 The recording link suddenly disconnected and ongoing recording stopped as well. MCU Recording DSTC-1704 The Polycom RSS 4000 system did not record content when using SIP TLS in RMX recording link. Others DSTC-1660 Customers could not open successfully copied URL from Polycom RSS 4000 system via IE9 if the file size was 15 GB. Others DSTC-1510 Sdram failed in Dm pci resource verification was always detected when Hardware Diagnosis ran on the RSS 4000 system Others DSTC-1514 You were unable to click Archive File with a user privilege, neither were they able to view and download WAV files. Others DSTC-1537 The Polycom RSS 4000 system was disconnected from the conference after an hour of recording. Others DSTC-1550 MP4 recordings got stuck in transcoding status and timed out at 90 percent. Others DSTC-1553 You were unable to hear IVR messages from Polycom RSS 4000 system, a system reboot would fix this issue. Others DSTC-1554 It took longer to play 1920 kbps WMV recordings and sometimes only the Replay icon displayed. Others DSTC-1566 The Polycom RSS 4000 system disconnected twice unexpectedly during the conference. Others DSTC-1571 You could not stream live streaming and archive files unless a system reboot. Others DSTC-1576 The RSS 4000 system sent out notification when the meeting was launched but not when archive files transcoding was done and ready for viewing. Others DSTC-1614 The Polycom RSS 4000 system recorded exclusively at 30 fps instead of 25 fps which was the European standard Polycom, Inc. 22

23 Category Issue ID Descriptions Others DSTC-1632 No information was displayed on the Polycom RSS 4000 dashboard and when navigating the menu, there was a pop-up message saying You have been forced to log out for an unknown reason. Others DSTC-1702 The Polycom RSS 4000 system crashed several times and you could not log in to the Admin Portal. Others DSTC-1728 The Polycom RSS 4000 system was not recording content for all conferences. Playback DSTC-1447 For a recording longer than four hours, there was lip-sync issue during archive playback. RSS Delivery Proxy DSTC-1526 You could not stream live streaming and archive files using both Silverlight and Windows Media Player. VRR DSTC-1611 Multipoint VRR archives did not display both participants when live streaming was disabled in template. VRR DSTC-1674 A particular VRR was unable to be deleted from the VRR list. VRR DSTC-1724 Only the first participant in a multipoint VRR was recorded, the second participant could be heard but not be recorded. Web UI DSTC-1527 The RSS 4000 system shut down automatically after an hour of recording but recorded only 15 minutes. Web UI DSTC-1597 Sometimes there was sound loss for 0.5 second during live streaming. Web UI DSTC-1636 The Polycom RSS 4000 system stopped automatically during a MCU conference, the administrator couldn't open the User Portal for the first time, after he opened the User Portal and recorded the conference for the second time, the RSS 4000 system was up and running. Polycom, Inc. 23

24 V8.5.1 Corrected Issues The following table lists the corrected issues for the version release. Category Issue ID Descriptions API PCTCRSS-3622 If you record video on the external Wowza server and use API getarchivebyid to get archive's streaming URLs, all of them were using external Media Server's IP addresses. This issue did not exist on Viewer Portal. Certificate DSTC-1367 You can install intermediate certificate on the RSS 4000 system. External media server DSTC-1205 With Microsoft IIS Streaming Server, the publishing points no longer need to reboot for every streaming session, and there is no delay in the streams after every reboot. External media server DSTC-1232 The Polycom RSS 4000 system authenticates with an external Windows Server 2008 R2 Media Server External media server DSTC-1299 When using an external media server, you can specify different hosts for publishing server and playback server. External media server DSTC-1300 When using an IIS External Media Server, the resulting ISM video on-demand file is no longer corrupted or empty (0 bytes) when placing a call to the RSS at a lower bitrate than was selected in the template, Interoperability DSTC-1208 Previous videos no longer display on screen as overlapping people when you stop pushing content on the Polycom HDX system using PPCIP during a live video stream. Interoperability DSTC-1247 You can now dial into the RSS 4000 system from a Polycom HDX system running on an internal network when NAT is enabled. Interoperability DSTC-1248 The Polycom RSS 4000 system now transcodes files after recording from Codian MCU. Interoperability DSTC-1255 Archives now display H.239 content sent from Cisco and Tandberg endpoints. Interoperability DSTC-1393 The SIP TLS and QoS now configure simultaneously when you register the Polycom RSS 4000 system with the Polycom DMA system. Interoperability DSTC-1419 The RSS 4000 system now negotiates 4CIF and HD resolution when you place a SIP call between the RSS 4000 system and a Codian MCU. Live Streaming DSTC-1204 You can now watch a 256kbps live streaming without continuous buffering. Polycom, Inc. 24

25 Category Issue ID Descriptions MCU Recording DSTC-1351 The streaming state on the Polycom RSS 4000 system no longer requires you to press Pause or Play to resume a live stream due to buffering when using a recording link to live stream a call between the Polycom RSS 4000 system and a Polycom HDX system. Others DSTC-1224 System administrators do not need to re-activate a user account after the user entered the incorrect login credentials and became locked out of the Polycom RSS 4000 system. Others DSTC-1246 The customer video endpoint IP address no longer conflicts with RSS 4000 system s internal debug IP address and no longer requests customers to change the RSS 4000 system s internal debug IP address. Others DSTC-1316 The Polycom RSS 4000 system now supports TLS 1.0 (SSL v3.1). Others DSTC-1341 The duration of recordings is the same as the length of the media file. Others PCTCRSS-3625 The Polycom RSS 4000 system supports LDAPS. Transcoding DSTC-1240 The Polycom RSS 4000 system transcodes RAW archive files. VRR DSTC-1315 The Polycom RSS 4000 system s multi-point lecture mode VRR transcodes WMV files and MP4 files successfully. VRR DSTC-1409 You can pause recordings on the remote control when using a multipoint VRR. Web UI DSTC-1231 A black screen no longer displays when live streaming from the Polycom RSS 4000 system's web portal using Internet Explorer. Web UI DSTC-1282 You can use a PIN code assigned by the RSS system's TV UI to play back recording on the system's Viewer Portal. Web UI DSTC-1336 You can log into the system's Viewer Portal using Active Directory credentials. Web UI DSTC-1421 Archives continue to play without stopping or buffering in Windows Media Player on the Polycom RSS 4000 system s web portal. V8.5 Corrected Issues The following table lists the corrected issues for the version 8.5. release. Polycom, Inc. 25

26 Category Issue ID Descriptions Calling PCTCRSS-2331 The Polycom RSS 4000 system doesn t support FECC (Far End Camera Control) in SIP calls. Interoperability PCTCRSS-2279 If a Polycom RMX system uses a recording link to live stream a SIP call (call rate: 128 kpbs kpbs) with a Polycom HDX system, the Video out frame rate shown on the RMX side is significantly lower than the call rate. Interoperability PCTCRSS-2283 When a Polycom RMX system uses a recording link (with the Video Definition set as Up to H263 4CIF 15FPS) to live stream in WMV format a call with a Polycom HDX system, if you play back the recording from the RSS 4000 system s TV UI, the playback starts with a blue screen for a short while. Interoperability PCTCRSS-2286 After you record a content-sharing call at 1024 kbps or higher between a Polycom HDX system and a Polycom PVX system, you cannot find the recording from the View All Archives in the Polycom RSS 4000 system s TV UI. Interoperability PCTCRSS-2276 If you live stream in MP4 format a multipoint meeting by dialing out to a Polycom RealPresence Mobile application and a Polycom Telepresence m100 application using the same multipoint VRR, the incoming video freezes on the Polycom RealPresence Mobile application when the received video protocol is VGA. MCU Recording PCTCRSS-2277 If a Polycom RMX system uses a recording link to live stream in MP4 format a VSW conference with a Polycom HDX system, you don t hear the audio in the live streams that are recorded at 128 kbps, 256 kbps, or 384 kbps. Others PCTCRSS-2261 The Polycom RSS 4000 system is expected to extend the validity period of the Multicast ActiveX control certificate. To date, the default expiration date of the certificate is January 23, Polycom RSS Delivery Proxy PCTCRSS-2267 If authentication is needed, you cannot connect to the IIS7 Media Server for streaming. Pre-link PCTCRSS-2272 After you start a live streaming using a reservation VRR and call this VRR from a compatible endpoint, if you then disconnect and reconnect the endpoint repetitively, the live streaming shown on the Viewer portal hangs. Pre-link PCTCRSS-2265 During a recording using a reservation VRR, if the Polycom RSS 4000 system reboots, after the reboot, the recording archive status shows Ready. However, the media file size is zero. RTSP PCTCRSS-2259 When a user with poor network condition connects to a WMV live streaming, the live streaming quality worsens for all users. Polycom, Inc. 26

27 Category Issue ID Descriptions Web UI PCTCRSS-2268 When you play a WMV format archive on the Polycom RSS 4000 Viewer portal, the video stops playing after you fast forward, or fast rewind it. Web UI PCTCRSS-2273 When you view WMV format archives from the Polycom RSS 4000 system's Viewer portal, If You select Zoom > 200%, the player window does not show the new setting. Web UI PCTCRSS-2274 When you view WMV format archives from the Polycom RSS 4000 system s Viewer portal using the Windows Internet Explorer 9 version as your browser, you cannot double-click to view the archive in full screen. Interoperability Your Polycom RSS 4000 systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment; it simply indicates the products that have been tested for compatibility with the release. Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two systems, each end transmits audio and video using algorithms supported by the other end. In some cases, a system may transmit a different algorithm than it receives. This process occurs because each system independently selects the optimum algorithms for a particular call, and different products may make different selections. This process should not affect the quality of the call. Interoperating with Polycom Products (H.323) The following table shows the interoperability between the Polycom RSS 4000 system and other Polycom products when you record H.323 calls. Type Product Release Gatekeepers, Gateways, and MCU s Polycom CMA4000/ Polycom DMA , 6.1 Polycom RMX 1000/ , Polycom RMX 1000C/500C 2.4.2, Polycom RMX 1500/2000/ , 8.4 Polycom MGC Polycom, Inc. 27

28 Type Product Release Endpoints Polycom Group Series 4.1.3, Polycom HDX Series 3.1.2, 3.1.3, Polycom VSX Series , Polycom QDX Series 4.0.2, Polycom PVX Polycom VVX 5.0.2, CMA Desktop PC/Mac 5.2.4, Polycom RealPresence Desktop 3.2, Polycom RealPresence Mobile (ipad,iphone4s) Polycom RealPresence Mobile (Android) 3.2, V View Station 7.5 Content management system Polycom Real Presence Media Manager Polycom Real Presence Media Editor 6.5, , 6.6 Interoperating with Third-Party Products (H.323) The following table shows the interoperability between the Polycom RSS 4000 system and third-party products when you record H.323 calls. Type Product Release Gatekeepers, Gateways, and MCU s Codian MCU Cisco VCS X8.2.1 Polycom, Inc. 28