Avaya Aura Solution for Midsize Enterprise Description

Transcription

1 Avaya Aura Solution for Midsize Enterprise Description Release Issue 3 June 2014

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4 4 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments?

5 Contents Chapter 1: Introduction... 7 Purpose... 7 Intended audience... 7 Document changes since the last issue... 7 Related resources... 8 Documentation... 8 Training Viewing Avaya Mentor videos Support Chapter 2: Avaya Aura Solution for Midsize Enterprise overview Midsize Enterprise Features High Availability Consolidated backup and restore Services Virtual Machine Midsize Enterprise Release features Topology Components Caveats and limitations Chapter 3: Solution specifications Reference configurations Midsize Enterprise Capacities Hardware and software options Pre-staged servers Supported servers Server port assignments Midsize Enterprise Total disk usage Product interoperability Supported endpoints Midsize Enterprise Upgrade and migration paths Glossary Index Avaya Aura Solution for Midsize Enterprise Description June

6 6 Avaya Aura Solution for Midsize Enterprise Description June 2014

7 Chapter 1: Introduction Purpose This document describes the Avaya Aura Solution for Midsize Enterprise market solution from a holistic perspective focusing on the strategic, enterprise, and functional views of the architecture. This document also includes a high-level description of each verified reference configuration for the Avaya Aura Solution for Midsize Enterprise. Intended audience This document is intended for who want a high-level description of how the Avaya Aura Solution for Midsize Enterprise and related verified reference configurations meet customer requirements. The primary audience for this document is the Sales Engineer (Avaya and Business Partner). Solution Architects and Implementation Engineers are a secondary audience for this document. Document changes since the last issue The following changes were made to this document since the last issue: Updated content. Reorganized content. Avaya Aura Solution for Midsize Enterprise Description June

8 Introduction Related resources Documentation You can download documents from the Avaya Support website at For the latest information, see the Release Notes. The following table lists the documents related to Midsize Enterprise. Overview Title Description Audience Avaya Aura Solution for Midsize Enterprise Description Implementing Administering Remote Access and Alarming for Avaya Aura Solution for Midsize Enterprise Describes the Midsize Enterprise solution from a functional view. Includes a high-level description of the solution as well as topology diagrams, customer requirements, and design considerations. Provides step-by-step instructions for setting up the Secure Access Link (SAL) to provide remote access and alarming for Midsize Enterprise. Sales Implementing Avaya Aura Solution for Midsize Enterprise Avaya Aura Solution for Midsize Enterprise Intelligent Workbook Avaya Aura Solution for Midsize Enterprise with Avaya Aura 6.2 Feature Pack 3 Intelligent Workbook Provides the instructions for configuring Avaya Aura System Platform and installing the Midsize Enterprise template on the HP ProLiant DL360 G7 server. Provides installation procedures and a worksheet to record required configuration information for installing Midsize Enterprise. The Intelligent Workbook is an Excel spreadsheet that supplements Implementing Avaya Aura Solution for Midsize Enterprise. Provides installation procedures and a worksheet to record required configuration information for installing Midsize Enterprisewith Avaya Aura 8 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com

9 Related resources Title Description Audience Avaya Aura Solution for Midsize Enterprise with Avaya Aura 6.2 Feature Pack 4 Intelligent Workbook Implementing Secure Access Link Gateway Installing and Configuring Avaya Aura System Platform 6.2 Feature Pack 3 updates. The Intelligent Workbook is an Excel spreadsheet that supplements Implementing Avaya Aura Solution for Midsize Enterprise. Provides installation procedures and a worksheet to record required configuration information for installing Midsize Enterprisewith Avaya Aura 6.2 Feature Pack 4 updates. The Intelligent Workbook is an Excel spreadsheet that supplements Implementing Avaya Aura Solution for Midsize Enterprise. Describes the procedures for installing, configuring, and administering Secure Access Link gateway to provide remote access and alarming capabilities. Provides the procedures for installing Avaya Aura System Platform. Installing the HP ProLiant DL360 G7 Server Installing the HP ProLiant DL360p G8 Server Upgrading Avaya Aura Solution for Midsize Enterprise Upgrading Midsize Business Template to Avaya Aura Solution for Midsize Enterprise Supporting Describes the procedure for installing the HP ProLiant DL360 G7 server for Midsize Enterprise. Describes the procedure for installing the HP ProLiant DL360p G8 server for Midsize Enterprise. Describes the procedures for upgrading Midsize Enterprise from a previous release to the current release. Describes the procedures for upgrading Midsize Business Template to Midsize Enterprise. Avaya Aura Solution for Midsize Enterprise Description June

10 Introduction Title Description Audience Maintaining and troubleshooting Avaya Aura Session Manager Maintaining and troubleshooting the HP ProLiant DL360 G7 server Contains procedures to maintain and troubleshoot problems with Avaya Aura Session Manager. Describes how to run tests, replace hardware, set up and view SIP tracing, monitor system components, and troubleshoot errors and alarms. Contains the procedures to maintain and troubleshoot problems with the HP ProLiant DL360 G7 server. Maintaining and troubleshooting the HP ProLiant DL360p G8 server Avaya Aura Solution for Midsize Enterprise Release Release Notes Avaya Aura Solution for Midsize Enterprise Release with Avaya Aura 6.2 Feature Pack 3 Release Notes Avaya Aura Solution for Midsize Enterprise Release with Avaya Aura 6.2 Feature Pack 4 Release Notes Contains the procedures to maintain and troubleshoot problems with the HP ProLiant DL360p G8 server. Contains information regarding the Midsize Enterprise template, applications, known issues, patches, and workarounds. Contains information regarding the Midsize Enterprise template and applications, known issues, patches, and workarounds for Release with Avaya Aura 6.2 Feature Pack 3. Contains information regarding the Midsize Enterprise template and applications, known issues, patches, and workarounds for Release with Avaya Aura 6.2 Feature Pack 4. Sales Sales Sales Training The following courses are available on the Avaya Learning website at After logging into the website, enter the course code or the course title in the Search field and click Go to search for the course. 10 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com

11 Support Course code 4U00051V ASC01050OEN ASC01051OEN Course title Avaya Aura Solution for Midsize Enterprise Implementation Avaya Aura Solution for Midsize Enterprise 6.x L1 Avaya Aura Solution for Midsize Enterprise 6.x L2 Viewing Avaya Mentor videos Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support web site, listed under the video document type, and on the Avaya-run channel on YouTube. To find videos on the Avaya Support web site, go to select the product name, and select the videos checkbox to see a list of available videos. To find the Avaya Mentor videos on YouTube, go to AvayaMentor and perform one of the following actions: - Enter a key word or key words in the Search Channel to search for a specific product or topic. - Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the site. Note: Videos are not available for all products. Support Visit the Avaya Support website at for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. Avaya Aura Solution for Midsize Enterprise Description June

12 Introduction 12 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments?

13 Chapter 2: Avaya Aura Solution for Midsize Enterprise overview Avaya Aura Solution for Midsize Enterprise is a SIP-based software foundation for mid-sized businesses. Midsize Enterprise simplifies complex communication networks and delivers voice, video, messaging, Web applications, and more to employees anywhere, anytime, on any device. Midsize Enterprise provides a full suite of applications delivering traditional telephony (TDM), IP Telephony (SIP, H.323), utility services (DHCP, HTTP), and full collaboration services (Video, Presence, and Conferencing) with fewer servers and reduced deployment costs. Midsize Enterprise serves as a vehicle for Avaya Business, Avaya Partners, and Avaya customers to test, trial, deploy, and demonstrate the power of Avaya Aura with a smaller footprint. Avaya Aura Solution for Midsize Enterprise: replaces large, separate server deployments. integrates with existing communications systems. provides a path for existing Midsize Business Template 5.2.1, Communication Manager 4.x, and Communication Manager 3.x customers to migrate to Avaya Aura applications. increases employee satisfaction in work from home environments. increases flexibility for employees to manage their work and home priorities easier. is intended to be the single core server for a customer's enterprise with an optional High Availability server. Midsize Enterprise does not support core survivability options for any of the applications. Midsize Enterprise can be networked with other cores. Avaya Aura Solution for Midsize Enterprise can be installed as: a simplex solution. a High Availability (HA) solution. The HA solution uses the Avaya Aura System Platform Fast Reboot function. Midsize Enterprise Features Simplification Midsize Enterprise combines voice, messaging, video, application enablement, presence, software media services, and full SIP capabilities. Midsize Enterprise hosts multiple Avaya Aura applications on a single server and simplifies application installation, administration, and Avaya Aura Solution for Midsize Enterprise Description June

14 Avaya Aura Solution for Midsize Enterprise overview ongoing management. Installing the Midsize Enterprise template on a single server is faster than installing the suite of applications separately. System configuration is streamlined through the use of pre-defined templates and pre-staged applications. Lower costs Midsize Enterprise: reduces the time and cost associated with administration, maintenance, and application deployment. The pre-configured solution can be installed quickly and easily in about one hour. decreases IT overhead with fewer devices to manage. System maintenance and integrated services for administrators (upgrades, backup/restore) requires 75% less time. is less expensive to buy. 75% less hardware is required. lowers carbon footprint. Virtualization uses 75% less power and cooling compared to traditional deployments. SIP trunking can reduce telecommunication expenses from 20% to 50% by centralizing trunks, reducing trunk access charges, and lowering toll-charge and long-distance rates. SIP trunking provides flexible and intelligent routing of inbound calls. Single Server Modular Messaging simplifies rollouts and lowers hardware maintenance costs by 50% (based on a typical customer configuration). Productivity Midsize Enterprise addresses the challenge of anytime, anywhere worker productivity by providing consistent Unified Communications capabilities to all users regardless of location. Midsize enterprises can provide customers with embedded call center support and ACD routing. The optional Contact Center Express (CCE) offers multi-channel contact center. Employees are accessible to customers and co-workers whether they are mobile, telecommuting from home, or working at another office or branch location. Employees can receive and retrieve their messages in a single, unified mailbox, be notified of important messages and callers, and access corporate directories. Midsize Enterprise provides application support for a variety of customer-provided devices, including the Avaya Flare Communicator for ipad Devices. Presence-enabled communication increases workforce efficiency through the visibility of the availability of each person in the enterprise. Midsize Enterprise integrates with solutions from companies such as Microsoft, IBM, and Google. Business continuity Each virtual server acts completely independently from one another and supports a Survivable Remote server (formerly Local Survivable Processor). Secure Access Link (SAL) provides secure alarming and remote access to Avaya Expert Systems over IP and HTTPS with full audit trails for customer review. The High Availability option offers full server redundancy. 14 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com

15 Midsize Enterprise Features Streamlined installation Installation time is 90 minutes. The Midsize Enterprise template is pre-staged on the server by a distribution partner with pre-defined values for administration and network identity. Network parameter changes The time required for changing network parameters is 45 minutes. You can change general network parameters without reinstalling or restarting the application. Network parameter changes take up to 45 minutes to be applied to the entire system. Configuration requirements Managing and configuring Midsize Enterprise requires the following: Eleven (11) static IP addresses. Ten (10) are needed for the required virtual applications or virtual machines in the server, and one (1) is needed for the required H.248 Media Gateway. The ten VA or VM IP addresses must all be on the same subnet. The H.248 Media Gateway IP addresses must be reachable from that subnet. You also require an IP address for each of your endpoints. You can assign IP addresses either statically or by using DHCP. Note: If the optional Services VM is included, twelve (12) IP addresses and hostnames are required. Seven (7) username/password pairs. Four (4) license files must be downloaded and applied to Midsize Enterprise. Communication Manager, Application Enablement Services, Session Manager, and Presence Services continue to be licensed individually. You can download the four licenses from PLDS as a single download transaction. Survivable Core and Survivable Remote Interactions Midsize Enterprise does not support Survivable Core functionality in this release. Individual application reliability offers do not apply. Instead, the Midsize Enterprise solution is offered as a simplex solution or with System Platform Fast Reboot High Availability. Midsize Enterprise supports Survivable Remote functionality in this release, up to a maximum of 250 branches/survivable remotes. High Availability Midsize Enterprise supports High Availability installations with redundant server configurations and remote sites that require a survivable branch or survivable remote solution. In the High Availability configuration, the primary and backup servers use a virtual server address for communication with external devices. Midsize Enterprise uses the Fast Reboot High Availability functionality of System Platform. If the primary server fails, applications continue operating on a second server. This configuration requires a physical connection (crossover LAN cable) between the active and standby servers. The cable serves as a high speed, low latency connection for disk mirroring. The cable also Avaya Aura Solution for Midsize Enterprise Description June

16 Avaya Aura Solution for Midsize Enterprise overview serves as a redundant communication path between the active and standby servers. The standby server distinguishes communication failures (which do not cause a failover) from problems with the active server (which do cause a failover). Because the cable must physically connect the servers, the active and standby servers must be located within 100 meters of each other. The failover time is less than 10 minutes, not including re-registration. You can enable or add High Availability to an existing single server without reinstalling the Midsize Enterprise template on the original server. See Installing and Configuring Avaya Aura System Platform on the Avaya support website for more information about High Availability. High Availability setup for Midsize Enterprise Midsize Enterprise High Availability uses the System Platform Fast Reboot functionality. The Distributed Replicated Block Device (DRDB) software replicates data between the two servers. Data is transferred across a 1 GB crossover cable that is connected to the Eth2 port on each server (active and standby). The Ethernet specification limit for the length of this cable is 100 meters. This interconnection cannot include a layer-2 switch. Note: Failover time takes approximately 10 minutes. The following diagram shows how High Availability is set up for Midsize Enterprise. 16 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com

17 Midsize Enterprise Features Consolidated backup and restore You can perform a consolidated backup and restore of all Midsize Enterprise application data using System Manager or the System Platform Management console as supported by the individual applications. You can store the backup locally or on a remote server. You can restore application data directly or while connected to the server on the network. Note: Communication Manager Messaging does not provide consolidated backup and restore with System Platform. The Communication Manager Messaging Message store (the voice mail messages in mailboxes) can be quite large and is not practical for the HDD on the server. The Communication Manager Messaging Message store is more suitable for saving backup files off the server. Save Communication Manager Messaging separately to an off-server location using the Communication Manager Messaging SMI page. Important: If you are restoring data to a different server but using the same network identity (as in the case of disaster recovery), re-licensing from PLDS is required because the MAC address is different. Services Virtual Machine The Secure Access Link Gateway (SAL gateway) runs on an independent Services Virtual Machine (SVM) on the Midsize Enterprise server. The Services Virtual Machine: sends alarms to the Avaya Data Center for Avaya maintenance customers. enables secure remote access for Avaya Client Services to local server resources to perform maintenance activities. forwards alarms (SNMPv2 traps) from the local solution server to a remote Network Management System (NMS). The SVM is a separate template. The SVM is not a solution template. You can enable or upgrade the SVM template at anytime, independent of the Midsize Enterprise template. See Implementing and Administering Services-VM on Avaya Aura System Platform for more information regarding Services Virtual Machine. Avaya Aura Solution for Midsize Enterprise Description June

18 Avaya Aura Solution for Midsize Enterprise overview Midsize Enterprise Release features Midsize Enterprise is the third release of the Avaya Aura and application suite. Streamlined installation For Midsize Enterprise Release 6.2.2, installation time is reduced from 3.5 hours to 90 minutes. The Midsize Enterprise template is pre-staged on the server by a distribution partner with pre-defined values for administration and network identity. Network parameter changes The time required for changing network parameters is reduced from 3.5 hours to 45 minutes. You can change general network parameters without reinstalling or restarting the application. Network parameter changes take up to 45 minutes to be applied to the entire system. Configuration requirements To manage and configure Midsize Enterprise 6.2.2, the following are required: Eleven (11) static IP addresses. Ten (10) are needed for the required virtual applications or virtual machines in the server, and one (1) is needed for the required H.248 Media Gateway. The ten VA or VM IP addresses must all be on the same subnet. The H.248 Media Gateway IP addresses must be reachable from that subnet. You also require an IP address for each of your endpoints. You can assign IP addresses either statically or by using DHCP. Note: If the optional Services VM is included, twleve (12) IP addresses and hostnames are required. Seven (7) username/password pairs. Four (4) license files must be downloaded and applied to Midsize Enterprise. Communication Manager, Application Enablement Services, Session Manager, and Presence Services continue to be licensed individually. You can download the four licenses from PLDS as a single download transaction. Survivable Core and Survivable Remote Interactions Survivable core functionality is not supported in this release for Midsize Enterprise. Individual application reliability offers do not apply. Instead, the overall Midsize Enterprise solution is offered in simplex or with System Platform Fast Reboot High Availability. Survivable Remote functionality is supported in this release for Midsize Enterprise, up to a maximum of 250 branches/survivable remotes. 18 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com

19 Topology Topology The Avaya Aura Solution for Midsize Enterprise is implemented as an Avaya Aura System Platform template. The template combines various Avaya Aura applications on a single server. The Midsize Enterprise template resides on System Platform with the following domains: Domain 0: Hypervisor as part of System Platform Cdom: System Platform Console Domain Services Domain including SAL (Secure Access Link) Midsize Enterprise applications which include: - Avaya Aura Application Enablement Services - Avaya Aura Communication Manager/Communication Manager Messaging - Avaya Aura Presence Services - Avaya Aura Session Manager - Avaya Aura System Manager - Avaya Aura Utility Services The following diagram shows the high-level topology for a Midsize Enterprise system. Avaya Aura Solution for Midsize Enterprise Description June

20 Avaya Aura Solution for Midsize Enterprise overview Components The Midsize Enterprise template includes the following Avaya Aura applications: Communication Manager Communication Manager Messaging Application Enablement Services Communication Manager is the centerpiece of Avaya applications that organizes and routes voice, data, image, and video transmissions. You can connect your system to communications paths that transmit voice and data signals between your business telephone system and the public telephone central office as well as to other public and private networks. Communication Manager includes built-in capabilities such as conferencing and call center applications. Communication Manager supports a wide range of servers and gateways, and analog, digital, and IP-based communication devices. Communication Manager Messaging provides call answering and messaging capabilities. Users can manage messages on a computer, add voice mail to a text message, and listen to text messages over the telephone. Application Enablement Services consists of enhanced telephony APIs, protocols, and Web services that are available to developers. Developers can access powerful call processing, media, and administrative features available in Communication Manager. These features integrate with communication and business applications such as Microsoft Office Communicator and IBM Lotus Sametime and a broad range of call center, call recording, and click-to-dial applications. Presence Services Presence Services collects and disseminates presence information between Avaya and other third-party endpoints. Presence information indicates the availability of a user, such Available, Busy, Away, Do not disturb, or On a call. Services Virtual Machine Session Manager The Secure Access Link Gateway (SAL Gateway) runs on the Services Virtual Machine (services_vm) domain. The Services VM is a separate template. The Services VM must be disabled if the SAL Gateway is running in a separate, dedicated server elsewhere in the network. The Services VM can be enabled at any time. Session Manager provides centralized SIP routing and management of multi-vendor communications systems, including centralized dial plans and user profiles, centralized SIP trunking, call routing, and enhanced scalability and security. 20 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com

21 Caveats and limitations System Manager Utility Services System Manager consists of a browser-based console that provides a common management platform for administering and managing multiple instances of Avaya Aura applications. Utility Services provides the tools to analyze, configure, optimize, and maintain the Avaya Aura applications that reside on a single server. For example, by using Utility Services, you can download and manage IP telephone firmware, branch gateway firmware, and telephone settings files. Midsize Enterprise uses System Platform technology to virtualize the applications on a single server. All applications are installed using the System Platform web console. See the release notes for eaco of the applications for additional fixes, known issues, and workarounds. The release notes are available on the Avaya support website at support.avaya.com. Caveats and limitations The conferencing engine for Avaya Aura Conferencing is provided on a separate server. IPv6 is not currently supported by the Midsize Enterprise template. Midsize Enterprise is intended to be the single core server for the customer s enterprise. Midsize Enterprise can support up to 5 other Communication Managers or Avaya Communication Server 1000 s in the Avaya enterprise. Although Midsize Enterprise can be networked with other core servers, Midsize Enterprise does not support core survivability options for any of the applications. The following individual redundancy solutions are not supported: any Application Enablement Services specific redundancy mode. Communication Manager geo-redundancy by way of a Communication Manager survivable core. Note that survivable remotes as part of a G-series gateway are supported. Session Manager active-active redundancy, for example, when the Midsize Enterprise Session Manager is the only one in its Session Manager enterprise network. System Manager geo-redundancy. Using an Ethernet switch for the HA link is not supported. The Midsize Enterprise Communication Manager application can only be configured as a main server. The Communication Manager server cannot be configured as a Survivable Remote or core server. Avaya Aura Solution for Midsize Enterprise Description June

22 Avaya Aura Solution for Midsize Enterprise overview 22 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments?

23 Chapter 3: Solution specifications Reference configurations The Avaya Aura Solution for Midsize Enterprise offer consists of the following options: Reference configuration Deployment scenario Primary platform Avaya Aura Solution for Midsize Enterprise- simplex Avaya Aura Solution for Midsize Enterprise with System Platform Fast Reboot High Availability Mid-market enterprises Mid-market enterprises SIP-based platforms SIP-based platforms. HA link using the Ethernet switch connection is not supported. Midsize Enterprise Capacities For more information regarding capacities, see the Avaya Aura Communication Manager System Capacities Table on the Avaya Support website. Midsize Enterprise supports: users 1 5 locations. Up to 250 branches/survivable remotes total Communication Manager stations, 2400 SIP URE users, 2400 Communication Manager Messaging mailboxes video users 1000 SIP or non-sip contact center agents (Avaya Aura Contact Center or Avaya Aura Contact Center Elite) IP trunk capacity: 2000 Avaya Aura Solution for Midsize Enterprise Description June

24 Solution specifications Hardware and software options Pre-staged servers The Midsize Enterprise template is pre-staged on the server by a distribution partner. The server is ready to be configured with customer-specific values. The Midsize Enterprise template is pre-staged with pre-defined configuration values using the Electronic Pre-Installation Worksheet (EPW) function. You install the template and configure the network parameters to match the network environment of the customer. The pre-staged configuration and installation process can take up to 1.5 hours to complete. After deployment, make sure to apply the latest approved updates according to the Release Notes and the Compatibility Matrix. The following table contains the pre-defined values for each entity listed. Domain-0 Cdom Entity FQDN (if applicable) IP Address Services Virtual Machine SPDomain0.mydomainnam e.com SPCdom.mydomainname.c om SPsvm.mydomainname.co m Communication Manager cm1.mydomainname.com Utility Services utility.mydomainname.com Application Enablement Services aes.mydomainname.com Session Manager sm1.mydomainname.com Session Manager SIP Entity N/A Presence Services presence.mydomainname.c om System Manager smgr.mydomainname.com WebLM N/A Default Gateway N/A Default Search List N/A mydomainname.com 24 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com

25 Hardware and software options Supported servers Midsize Enterprise is supported on the following servers: HP ProLiant DL360 G7, Material Code HP ProLiant DL360p G8, Material Code Server port assignments The port assignments for Midsize Enterprise are: Eth0 avpublic Eth1 Services port Eth2 High Availability (if System Platform fast reboot HA is used) Eth3 Optional additional Application Enablement Servicescapacity Eth4, 5, 6, 7 future use Midsize Enterprise Total disk usage The following table shows the details for the disk requirements per application and the overall total disk usage for Midsize Enterprise Application System Platform (including SVM) For core dumps Application Enablement Services Communication Manager Communication Manager Messaging Midsize Enterprise Disk, 2400 Users (GB) 97 GB 90 GB System Platform 7 GB Services Virtual Machine 40 GB 40 GB (2 x 20 GB base) 66 GB 2 x 8 GB base (logical volume non-preserved) 50 GB (logical volume preserved) 72 GB 2 x 1 GB Base (database part of logical volume) 70 GB message store Avaya Aura Solution for Midsize Enterprise Description June

26 Solution specifications Presence Services Session Manager System Manager Utility Services Overall TOTAL 160 GB (2 x 80 GB base) 44 GB (2 x 22 GB base) 102 GB 2 x 30 GB Base 30 GB for System Manager and Session Manager performance 10 GB for System Manager/Collaboration Server 1000 applications 20 GB data 20 GB (2 x 10 GB base) Approximately 641 GB Product interoperability Midsize Enterprise offers a complete integrated Avaya Aura system on a single server. The following components are included with Midsize Enterprise: Avaya Aura Application Enablement Services Avaya Aura Communication Manager Avaya Aura Messaging Communication Manager Messaging stand-alone Avaya Aura Contact Center Avaya Aura Presence Services Avaya Aura Conferencing Avaya Aura Session Manager Session Border Controller for Enterprise (SBCE) Avaya Aura System Manager Secure Access Link Avaya WebLM For updates, known issues, and workarounds, see the Release Notes for each of the applications on the Avaya support website at 26 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com

27 Midsize Enterprise Upgrade and migration paths Supported endpoints Midsize Enterprise supports all endpoints that are supported by the individual applications which are included in the Midsize Enterprise template. Midsize Enterprise supports up to 2,400 endpoints including H.323, DCP, digital, analog, and SIP endpoints. Midsize Enterprise Upgrade and migration paths When you upgrade or migrate to Midsize Enterprise 6.2.2, you need to also upgrade System Platform and the Services Virtual Machine template to the latest versions. The valid upgrade and migration paths to Midsize Enterprise are: Midsize Enterprise 6.1 to Midsize Enterprise Midsize Enterprise 6.2 to Midsize Enterprise Midsize Business Template to Midsize Enterprise Note: No license credit will be given for existing licenses for upgrading from Midsize Business Template Upgrading from Avaya Aura Collaboration Server 6.1 directly to Midsize Enterprise is not supported. S8800 servers running Collaboration Server 6.1 cannot be upgraded to Midsize Enterprise Midsize Enterprise is only supported on the HP ProLiant DL360 G7 and HP ProLiant DL360p G8 servers. The Avaya Aura Solution for Midsize Enterprise template is available on DVD, material code , and as three ISO image downloads available from PLDS. Upgrading from Midsize Business Template Customers can migrate from Midsize Business Template to Midsize Enterprise Customers must replace their existing server with one that is supported in Midsize Enterprise To transfer user configuration, Communication Manager translations can be extracted from the Midsize Business Template system and restored to the Midsize Enterprise server. SIP Enablement Services (SES) has been replaced by Session Manager. Midsize Business Template users who are running SES must re-administer their SIP configurations using Session Manager. Avaya Aura Solution for Midsize Enterprise Description June

28 Solution specifications Media Services has been replaced by a hardware gateway. Midsize Business Template users who are running Media Services must implement a gateway product for media services. Media Services was a software implementation option that was included in the Midsize Business Template offer. To replace this functionality, deploy Avaya Aura G430, G450, and G650 gateways. Upgrading from Midsize Enterprise 6.1 or 6.2 Customers running Midsize Enterprise 6.1 on a server other than a supported server for Midsize Enterprise must upgrade their server before upgrading to Midsize Enterprise Customers running Midsize Enterprise 6.1 or Midsize Enterprise 6.2 on the servers that are supported for Midsize Enterprise do not need to upgrade their server before upgrading to Midsize Enterprise Upgrade and migration path summary The following table shows the minimum template build number that can be upgraded, whether or not a new server or new license is required for the Midsize Enterprise template upgrade, and the appropriate document to use for the migration or upgrade. Template Build # New server? New license? Procedure/Document Midsize Business Template Midsize Enterprise Midsize Enterprise Midsize Enterprise Yes Yes Migration. See Upgrading Avaya Aura 2580 Yes, if the server is not supported for No, if the current server meets the specifications No, if the current server meets the specifications Yes new MAC No, if valid Support End Date. No, if valid Support End Date. Midsize Business Template to Avaya Aura Solution for Midsize Enterprise Migration. See Upgrading Avaya Aura Solution for Midsize Enterprise Template upgrade. See Upgrading Avaya Aura Solution for Midsize Enterprise Template upgrade. See Upgrading Avaya Aura Solution for Midsize Enterprise 28 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com

29 Glossary ABIT file Applications Authentication File Avaya Bulk Import Tool Cdom Certificate enrollment password Dom-0 Domain-based routing Electronic Preinstallation Worksheet Endpoint Enrollment Password EPW file See Avaya Bulk Import Tool. The specific Avaya Aura products that make up Solution for Midsize Enterprise such as Communication Manager and System Manager. An Authentication File contains a server certificate and keys that are used by Avaya Services to securely access a customer s system. The Avaya Bulk Import Tool (ABIT) is an Excel-based spreadsheet for you to enter simple station data into the Solution for Midsize Enterprise installation wizard. System Platform console domain. See Enrollment password. Domain 0 which includes the Xen hypervisor. Domain-based routing is a method for routing outbound calls based on what domain or sub-domain a SIP user is grouped. A domain can be a corporate URL, such as avaya.com. A sub-domain can be based on a geographic location or on any other type of corporate requirement, such as office location. An Electronic Pre-installation Worksheet (EPW) is a zip file that you can download from the Avaya PLDS Web site and install on your computer before the installation. The EPW provides all of the requirement parameters to complete the installation. An endpoints is an end-user video or voice device. Examples of endpoints are an Avaya A175 Desktop Video Device and 96XX and 96X1 SIP hardphones. Session Manager requires an Enrollment Password during the initial installation and deployment process. Enrolling a password establishes trust between System Manager and Session Manager. The Enrollment Password is also called the certificate enrollment password. See Electronic Pre-installation Worksheet. Avaya Aura Solution for Midsize Enterprise Description June

30 Locations Locations Managed element PLDS Product Licensing and Delivery System SAL Secure Access Link SIP entity System Platform Virtualization WebLM Call originating information that is used to determine the originating location of the caller based on the IP address of the device the caller uses. A managed element is an administrable entity within Solution for Midsize Enterprise. For example, Communication Manager is a managed element within Solution for Midsize Enterprise. See Product Licensing and Delivery System. Product Licensing and Delivery System (PLDS) is a web-based system that provides customers, Avaya Partners, distributors, and Avaya Associates with tools for managing license entitlements and electronic delivery of software and related license files. See Secure Access Link. The Secure Access Link (SAL) Gateway provides remote access and alarming for serviceability of applications on System Platform for Avaya remote support and Avaya Partners. A SIP entity is a network entity that is part of the SIP system. SIP entities include Session Manager instances, Communication Managers, and SIP trunks. System Platform is a technology that simplifies deployment of multiple Avaya Aura applications by using virtualization technology to run multiple applications on a single server. Virtualization is a solution that places software on a single server to run multiple applications at the same time. WebLM is a web-based license manager that runs on both Microsoft Windows and UNIX systems. WebLM supports Avaya software products that require licensing. The WebLM server provides a Web User Interface (UI) for license administration that can be accessed from a standard Web browser over a secure SSL link. 30 Avaya Aura Solution for Midsize Enterprise Description June 2014 Comments? infodev@avaya.com