Symantec NetBackup Deduplication Appliance Software Getting Started Guide

Transcription

1 Symantec NetBackup Deduplication Appliance Software Getting Started Guide Software Release Documentation Version 1 NetBackup 5020 NetBackup 5000

2 The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: revision 1 Legal Notice Copyright 2011 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, NetBackup, and PureDisk are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party ( Third Party Programs ). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Legal Notice Appendix to this Documentation or TPIP ReadMe File accompanying this Symantec product for more information on the Third Party Programs. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement.

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4 Technical Support Contacting Technical Support Symantec Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec s support offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and/or Web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers software upgrades Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services For information about Symantec s support offerings, you can visit our Web site at the following URL: All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. Customers with a current support agreement may access Technical Support information at the following URL: Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: Product release level

5 Hardware information Available memory, disk space, and NIC information Operating system Version and patch level Network topology Licensing and registration Customer service Router, gateway, and IP address information Problem description: Error messages and log files Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: Customer service information is available at the following URL: Customer Service is available to assist with non-technical questions, such as the following types of issues: Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Nontechnical presales questions Issues that are related to CD-ROMs or manuals

6 Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan Europe, Middle-East, and Africa North America and Latin America

7 Contents Technical Support... 4 Chapter 1 Deduplication Appliance Software overview About the Deduplication Appliance Software About the PureDisk component of the Deduplication Appliance Software About NetBackup interoperation with the deduplication appliance About backing up files and restoring files Known problems for the Deduplication Appliance Software NetBackup 5000 appliance does not power up when power button is pushed Inaccurate message regarding battery power Old browser security certificates can prevent the appliance from displaying the administrative Web UI Appliance configuration fails when you attempt to activate the content router Documentation errata Chapter 2 Chapter 3 Planning the deduplication appliance configuration About planning the deduplication appliance configuration Preparing to configure the deduplication appliance Connecting the deduplication appliance to your network About racking the deduplication appliance and connecting the appliance to your network Racking the deduplication appliance and connecting the deduplication appliance to your network (Conditional) Configuring the laptop computer to communicate with the deduplication appliance Configuring the network... 29

8 8 Contents Using the Network Configuration Wizard to configure the network Using the command-line shell menu to configure the network or to configure the hosts file Chapter 4 Chapter 5 Configuring the storage pool on a deduplication appliance About configuring the storage pool on a deduplication appliance Configuring the storage pool on a deduplication appliance Starting the Storage Pool Configuration Wizard on a deduplication appliance Guidelines for creating passwords Cancel button effects Completing the Topology Discovery page Configuring the storage pool authority node (Conditional) Configuring additional nodes (Conditional) Configuring additional nodes (after manually connecting the nodes to your corporate network) Completing the Network Reconfiguration page Completing the PureDisk Licenses pages Completing the License Key Management page Completing the Add Additional License Key subpage Completing the Storage Pool Details page Completing the Summary page Completing the Implementation Status page Completing the deduplication appliance deployment About completing the appliance deployment Completing the appliance deployment Chapter 6 Storage pool management procedures About the storage pool management procedures you can perform on a deduplication appliance Accessing the administrative Web UI's Hardware Monitoring tab Resetting the storage pool Resetting a single-node storage pool Resetting a multinode storage pool Adding additional appliance nodes to the storage pool About the Call Home feature... 73

9 Contents 9 Bonding the network interfaces Configuring a secondary network for storage pool administration Changing an appliance node's IP address Examining an appliance node to determine whether it was defined in terms of an FQDN or in terms of an IP address Changing an appliance node's IP address About Fibre Channel communication Example - two all-in-one, single-node deduplication appliance storage pools Example - two multinode deduplication appliance storage pools Verifying, enabling, or disabling Fibre Channel communication About non-event-based SNMP traps Enabling non-event-based SNMP traps for hardware monitoring Using the command-line shell to enable non-event-based SNMP traps Using the command-line shell to disable non-event-based SNMP traps About passwords on the deduplication appliance sysadmin account's password Operating system root user's password Configuration Wizard's password Storage pool administrative Web UI's root account password Root account's password on a remote storage pool Optimized duplication compatibility levels Chapter 7 Hardware monitoring and alerts About hardware monitoring and alerts Retrieving hardware monitoring information About notification from the deduplication appliance Chapter 8 Appliance shell menu About the appliance shell menu Logging into the shell menu Shell menu usage Shell menu commands available in all modes Shell menu reference

10 10 Contents Appendix A About PureDisk About PureDisk in the Deduplication Appliance Software 1.3 release About platform-specific PureDisk storage pool behavior Authentication brokers High availability Storage pool reconfiguration Upgrades and rollbacks Disaster recovery backups and restores About PureDisk documentation Appendix B About Call Home upload information About the appliance hardware information that is uploaded About the NetBackup 5020 communications connections Appendix C Technical specifications Technical specifications for the deduplication appliance Safety and EMC standards compliance for the deduplication appliance Industry standards compliance for the deduplication appliance Certifications for the deduplication appliance FCC information for the deduplication appliance user Appendix D Bezel installation instructions Installing the bezel Appendix E Troubleshooting the deduplication appliance About logging for optimized deduplication Enabling optimized deduplication logging Enabling the spoold log Log file locations Appendix F Third-party information Third-party legal notices for the Symantec NetBackup PureDisk product family Third-party trademarks for the Symantec NetBackup PureDisk product family

11 Chapter 1 Deduplication Appliance Software overview This chapter includes the following topics: About the Deduplication Appliance Software About the PureDisk component of the Deduplication Appliance Software Known problems for the Deduplication Appliance Software 1.3 About the Deduplication Appliance Software The Deduplication Appliance Software 1.3 release is an enterprise-level data deduplication solution. Symantec supports the following deduplication appliance platforms: NetBackup 5020 NetBackup 5000 For more information about Symantec appliances, see the following Web site: The Deduplication Appliance Software 1.3 release includes the following new features: Fibre Channel support for data transmission between appliances. Symantec provides optional Fibre Channel HBA cards for the NetBackup 5020 appliance. The Deduplication Appliance Software 1.3 release supports these Fibre Channel cards on NetBackup 5020 appliances only.

12 12 Deduplication Appliance Software overview About the Deduplication Appliance Software Note: Support for Fibre Channel communication on the NetBackup Deduplication Appliance is deferred. Please contact your sales representative for information about Fibre Channel availability. Symantec updates the deduplication appliance software documentation from time to time. To see the most up-to-date information, download an electronic version of this guide from the following Symantec Support Web site: SNMP support for hardware events. PureDisk includes SNMP reporting for software events. The Deduplication Appliance Software release includes SNMP reporting for hardware appliance events. Updated network bonding and other command-line shell changes. PureDisk , which includes PureDisk plus software fixes. Warning: The Deduplication Appliance Software that is installed on the NetBackup Deduplication Appliance uses third-party components as part of its architecture. As an administrator, you should not upgrade third-party components to a newer version; doing so may affect your ability to obtain support from Symantec. Symantec monitors the releases of these third-party components. Symantec also provides upgrades and patches to address vulnerability, performance, and stability problems that can affect the appliance. The Linux operating system is part of the Deduplication Appliance Software and is based on the standard SUSE Linux operating system by Novell. Symantec removed some packages from the SUSE Linux installation and added some packages to make Linux suitable for the appliance platform. A complete list of Linux packages contained in the Deduplication Appliance Software, as well as the source code for such packages, is available from Symantec upon request. Do not install additional third-party software on the appliance. Any such installation is an unsupported activity. Such installations can cause service interruptions and problems with product stability. The following topics provide more information about the software that runs on the deduplication appliance: See About the PureDisk component of the Deduplication Appliance Software on page 13. See Known problems for the Deduplication Appliance Software 1.3 on page 14.

13 Deduplication Appliance Software overview About the PureDisk component of the Deduplication Appliance Software 13 About the PureDisk component of the Deduplication Appliance Software During the appliance deployment process, you use a wizard to configure PureDisk services on each appliance. The PureDisk backup environment is called a storage pool. A single deduplication appliance upon which you configured one or more PureDisk services is called a storage pool node. You can configure a PureDisk storage pool from one or more appliances. If you have one appliance, you can configure an all-in-one storage pool. If you have two or more appliances, you can configure a multinode storage pool in which each node hosts specific services. For example, in an all-in-one storage pool, the following services are all on the same deduplication appliance node: The storage pool authority. This service is the main service in a storage pool. Each storage pool has one storage pool authority service. The content router, which stores file content. The metabase engine, which stores file metadata. The metabase server, which manages metabase engine queries. The NetBackup export engine, which sends information to a NetBackup environment. This service becomes operational only if you enable the NetBackup export feature. In a multinode configuration, the first node you configure hosts the storage pool authority service and (optionally) other services. The additional nodes you configure host additional instances of all the other non-storage pool authority services. For example, users often configure additional appliances as dedicated content router nodes. The following contain more PureDisk overview information: See About NetBackup interoperation with the deduplication appliance on page 14. See About backing up files and restoring files on page 14. See About platform-specific PureDisk storage pool behavior on page 138. The PureDisk Getting Started Guide.

14 14 Deduplication Appliance Software overview Known problems for the Deduplication Appliance Software 1.3 About NetBackup interoperation with the deduplication appliance The PDLinux operating system resides on a mirrored disk RAID set inside each appliance. Other disks host a storage directory, and the PureDisk application writes all your backups to this storage directory. After you configure the appliance, you can deploy the appliance in the following ways: As a NetBackup OpenStorage disk pool. After the appliance is configured, download a PureDisk client onto a supported NetBackup media server. The PureDisk Deduplication Option Guide explains how to configure the appliance as a PureDisk Deduplication Option (PDDO) storage server. A PDDO implementation reduces the amount of backup data that NetBackup stores in a datacenter. PDDO enables a NetBackup media server to send data to a PureDisk storage pool for deduplication. As a PureDisk backup and restore storage pool for servers and laptops. As an appliance that performs both as an OpenStorage disk pool and as a backup and restore storage pool. About backing up files and restoring files The first step in backing up data is to create a data selection. A data selection specifies a list of files and directories that you want to include in a backup. For example, you can include all the files on a particular client in a data selection. You can back up a data selection on a regular basis by including it in a backup policy. Alternatively, you can make a quick one-time backup of a data selection. When PureDisk performs a backup, it separates the file content from the file's metadata. It writes file content to secondary disk storage, and it writes file metadata to a distributed database that is called a metabase. The metadata consists of information about the file such as its owner, where it resides on a client, when it was created, and other information. The metadata also includes a unique fingerprint that identifies the file s content to PureDisk. When you restore files, you restore the files or directories that you need. You do not need to restore an entire data selection. Known problems for the Deduplication Appliance Software 1.3 The PureDisk Getting Started Guide, contains the list of the problems that are known to exist in the PureDisk application at the time of the PureDisk 6.6 release. The NetBackup PureDisk readme file contains additional release and known

15 Deduplication Appliance Software overview Known problems for the Deduplication Appliance Software problems information for the PureDisk hot fix. For information about how to access these documents, see the following: See About PureDisk in the Deduplication Appliance Software 1.3 release on page 137. Symantec occasionally publishes release-specific information for the Deduplication Appliance Software releases after a release has been made available to the public. For late-breaking news about the Deduplication Appliance Software release, see the following Web site: The following problems are specific to the Deduplication Appliance Software 1.3 release: See NetBackup 5000 appliance does not power up when power button is pushed on page 15. See Inaccurate message regarding battery power on page 15. See Old browser security certificates can prevent the appliance from displaying the administrative Web UI on page 16. See Appliance configuration fails when you attempt to activate the content router on page 16. See Documentation errata on page 17. NetBackup 5000 appliance does not power up when power button is pushed When you push the power-on button, the appliance might not turn on. If this occurs, disconnect the VGA, and disconnect the mouse or keyboard that can be attached through the USB ports. Let the machine reboot, and then reconnect the devices. Inaccurate message regarding battery power When the appliance boots, the system might hang and issue the following message on the console: The battery hardware is missing or malfunctioning. If this message appears, press the Enter key, and continue to boot the system. The battery recharges when used.

16 16 Deduplication Appliance Software overview Known problems for the Deduplication Appliance Software 1.3 Old browser security certificates can prevent the appliance from displaying the administrative Web UI If you start the administrative Web UI in a Firefox 3.0 browser, the presence of an old security certificate on your system might cause the browser to generate a message similar to the following: An error occurred during a connection to storage.pool.com. You have received an invalid certificate. server administrator or correspondent... Please contact the To work around this problem, use Internet Explorer or remove the old security certificate. To remove the old security certificate, complete the following steps: From the Firefox main menu, select Tools > Options > Advanced > Encryption > View Certificates > Servers. In the Certificate Manager window, remove the certificate for that server. Start a new Firefox browser, and open the link. If the previous procedure does not resolve the problem, and Firefox generates the same message, press Ctrl+F5 and accept the certificate. Appliance configuration fails when you attempt to activate the content router The installation log file contains the following information: /opt/pdinstall/add_central_reporting.sh: line 92: 8309 Segmentation fault /opt/pdag/bin/php./lib/updatespaentry.php central ERROR: could not successfully update the spa database This problem is the result of the PHP extensions not loading in the correct order. The order of PHP extensions being loaded needs to be corrected before the script runs properly. Perform the procedure in this topic to correct the problem.

17 Deduplication Appliance Software overview Known problems for the Deduplication Appliance Software To reorder the list of PHP extensions 1 Open file /opt/pdag/bin/php.ini. 2 Move pgsql.so to the top of the Extensions to load on startup list. It must be loaded before curl.so. The following is a sample php.ini file: ; Extensions to load on startup extension=pgsql.so... extension=curl.so 3 Rerun the UpdateSPAEntry.php script. Documentation errata The following topics explain documentation changes and errata since the Deduplication Appliance Software documentation was released: See Updated software and documentation on page 17. See Disaster recovery on page 17. See Verifying and specifying content router capacity on page 17. Updated software and documentation The Deduplication Appliance Software 1.3 and the software documentation were updated after the appliance software was packaged for the Deduplication Appliance Software 1.3 release. The information in the Deduplication Appliance Software Getting Started Guide version applies to both the Deduplication Appliance Software 1.3 release and to the Deduplication Appliance Software release. Disaster recovery The disaster recovery documentation in the PureDisk Administrator's Guide does not include an accurate disaster recovery procedure for deduplication appliances. Disregard the disaster recovery information for the appliances that appears in that guide and that appears in the administrative Web UI help. Verifying and specifying content router capacity The topic called "Verifying and specifying content router capacity" in the PureDisk Administrator's Guide contains a procedure with incorrect cross references. The same procedure appears in the online help with incorrect links. The corrected procedure is as follows:

18 18 Deduplication Appliance Software overview Known problems for the Deduplication Appliance Software 1.3 To verify and specify content router capacity 1 Click Settings > Topology. 2 In the left pane, expand the tree until you see all the content routers. 3 Select a content router. 4 In the right pane, visually inspect the Storage size (GB) field. 5 (Conditional) Specify the content router s capacity in the Storage size (GB) field. Perform this step if the displayed capacity is incorrect. PureDisk uses the information in this field when it determines the fingerprint range to assign to each content router. After you change this value, PureDisk redistributes the fingerprint ranges relative to the new capacity specifications. If the content routers already contain data, PureDisk redistributes the data, too. 6 Click Save to save your changes. 7 Perform step 3 through step 6 for each content router in the storage pool. 8 Proceed to the following topic: See "Rerouting a content router and managing content routers" on page 273.

19 Chapter 2 Planning the deduplication appliance configuration This chapter includes the following topics: About planning the deduplication appliance configuration Preparing to configure the deduplication appliance About planning the deduplication appliance configuration The following topic explains how to plan your deduplication appliance configuration: See Preparing to configure the deduplication appliance on page 19. Preparing to configure the deduplication appliance The following procedure explains tasks you need to perform before you begin to configure the deduplication appliance. To prepare for configuration 1 Use the packing list in the appliance's box to verify the appliance box's contents. 2 Decide which of the following configuration methods you want to use: Laptop method. You can attach a laptop computer to the appliance and perform the configuration from the laptop. When you attach a laptop to the appliance, you configure the appliance through the Web-based Configuration Wizard. This method is the typical configuration method.

20 20 Planning the deduplication appliance configuration Preparing to configure the deduplication appliance Keyboard, monitor, and mouse method. You can attach a keyboard, a monitor, and a mouse to the appliance and perform the configuration from these devices. When you attach these devices to the appliance, you configure the appliance through the appliance's command-line based shell menu. 3 (Optional) For each appliance that you want to configure, work with your site's network administrator to provision each appliance in the domain name server (DNS). Perform this step if your site has a DNS and you want the appliance to use the DNS. Note: Symantec recommends that you configure the appliance to use a DNS. If you do not have a DNS, plan to use the configuration instructions that explain how to create a hosts file. 4 Decide how many storage pools you want to configure and assign roles to each appliance. Symantec installs an identical and a complete set of services on each appliance. If you have more than one appliance, you can configure them into storage pools of various sizes. For example, you can configure a single appliance into an all-in-one storage pool. If you have several appliances, you can configure them into a few all-in-one storage pools or into a few 2-node or 3-node appliances. If you configure more than one storage pool, these storage pools can replicate backup data to each other. Each storage pool has a one main node that is called the storage pool authority node. In an all-in-one storage pool, that single node is the storage pool authority node. In a multinode storage pool, you can select any node to be the storage pool authority node during the initial configuration. It does not matter which appliance you choose to configure as the storage pool authority node because each appliance is identical. Example 1. If you have one appliance, configure that appliance as one, single-node, complete, all-in-one storage pool. Example 2. If you have two appliances, either you can configure two single-node storage pools, or you can configure one multinode storage pool that consists of two or more appliances. If you want to configure two appliances into one storage pool, configure the storage pool authority service and all default services on one appliance. This appliance becomes known as the storage pool authority node. Each

21 Planning the deduplication appliance configuration Preparing to configure the deduplication appliance 21 storage pool can have only one storage pool authority node. You can configure the second appliance with only a content router. Note: If you want to configure a multinode storage pool, Symantec recommends that you plan, rack, cable, and configure the network for all the appliances at the same time. After the network configuration is complete on all appliances, run the Configuration Wizard to configure the appliances nodes into one or more storage pools. For more information and examples of storage pool configurations, see the following manual: PureDisk Getting Started Guide 5 For each appliance that you want to configure, obtain the following information from your network administrator: Information to obtain What kind of a network is available for the appliance? My network information A 1-GB network? A 10-GB network? Both a 1-GB network and a 10-GB network? A Fibre Channel infrastructure? Fibre Channel cards are not automatically included in deduplication appliances. Contact your sales representative if you want to order appliances that are equipped with the optional Fibre Channel cards. A static IP address for each appliance that you want to configure. If you have multiple appliances and you want to configure a multinode storage pool, obtain a static IP address for each appliance. You can configure a secondary network for administrative use after you complete the initial configuration. For information about how to configure the secondary administrative network, see the following: See Configuring a secondary network for storage pool administration on page 77.

22 22 Planning the deduplication appliance configuration Preparing to configure the deduplication appliance Information to obtain A fully qualified domain name (FQDN) for each appliance that you want to configure. For example, node1.acct.com. If you have multiple appliances and you want to configure a multinode storage pool, obtain an FQDN for each appliance. My network information Netmask Default gateway IP address of your site's primary DNS server (optional) IP address of your site's secondary DNS server (optional) IP address of your site's network time protocol (NTP) server Note: Symantec supports the 10-GB/s Ethernet dual-port NIC and the 1-GB/s Ethernet quad-port NIC on NetBackup 5020 appliances only. 6 Obtain the following equipment: Ethernet cords and/or fiber optic cables to attach the appliance to the network. If you want to attach the appliance to a 10-GB network, obtain one fiber optic cable. If you want to attach the appliance to a 1-GB network, use one of the Ethernet cables that are included in the appliance box. A Windows laptop computer and an additional Ethernet cord. This equipment is required if you want to use a laptop computer to perform the configuration. Use an Ethernet cord to connect the laptop computer to the appliance during the configuration process. If the laptop has a 10 Base T NIC or a 100 Base T NIC, obtain a crossover cable. The laptop needs to be installed with the Windows operating system and a browser. Use one of the following browsers: Internet Explorer 9 Internet Explorer 8 Internet Explorer 7 Firefox 3

23 Planning the deduplication appliance configuration Preparing to configure the deduplication appliance 23 The appliance's displays are best viewed with 1280 X 1024 screen resolution. To maximize screen space, Symantec recommends that you remove all toolbars on the Web browser. OR An additional keyboard, monitor, and mouse. These devices are required if you want to configure the appliance by directly attaching this equipment to the appliance. Alternatively, you can attach the appliance to an existing KVM switch and access the appliance console.

24 24 Planning the deduplication appliance configuration Preparing to configure the deduplication appliance 7 For each complete storage pool that you want to configure, gather and record the following planning information: Information to obtain Storage pool name. (Optional) Description. Note: This field accepts alphanumeric characters and spaces. Do not include special characters. (Optional) Storage pool location. My information The default is Unknown. After you configure your storage pool, you can change this location name in the administrative Web UI. (Optional) Department. The default is Unknown. After you configure your storage pool, you can change this department name in the administrative Web UI. Is this appliance a central storage pool? A central storage pool can gather backup statistics from other storage pools. For information about central storage pools, see the PureDisk Administrator's Guide. If you plan to configure only one storage pool at your site, do not check the central storage pool box in the Storage Pool Configuration Wizard. If you want to configure more than one storage pool, you can designate one storage pool as the central storage pool for reporting purposes. Storage pool authority (SPA) password (Recommended) IP address or FQDN of the NTP server. Time zone FQDN of your site's SMTP server 8 Proceed to the following: See About racking the deduplication appliance and connecting the appliance to your network on page 25.

25 Chapter 3 Connecting the deduplication appliance to your network This chapter includes the following topics: About racking the deduplication appliance and connecting the appliance to your network Racking the deduplication appliance and connecting the deduplication appliance to your network (Conditional) Configuring the laptop computer to communicate with the deduplication appliance Configuring the network About racking the deduplication appliance and connecting the appliance to your network The following topics explain how to rack the appliance and how to connect the appliance to your corporate network: See Racking the deduplication appliance and connecting the deduplication appliance to your network on page 26. See (Conditional) Configuring the laptop computer to communicate with the deduplication appliance on page 28. See Configuring the network on page 29.

26 26 Connecting the deduplication appliance to your network Racking the deduplication appliance and connecting the deduplication appliance to your network Note: If you have more than one appliance, Symantec recommends that you perform the procedures in this chapter on each appliance, one by one, before you start the Storage Pool Configuration Wizard. It is often easier to configure all the nodes for a multinode storage pool at the same time rather than to add nodes later to a production storage pool. Racking the deduplication appliance and connecting the deduplication appliance to your network The following procedure explains how to rack the appliance and how to connect the appliance to your corporate network. To rack a deduplication appliance and connect the deduplication appliance to your network 1 Use the instructions on the installation poster to rack the appliance and to connect the appliance to your corporate network. A copy of the installation poster is included in the appliance box. Alternatively, you can access a copy of the poster at the following link: For example, if you have a standard NetBackup 5020 in the default configuration, without any optional cards, the back of the appliance is as follows:

27 Connecting the deduplication appliance to your network Racking the deduplication appliance and connecting the deduplication appliance to your network 27 If you have the default PCI card set shown in the preceding figure, your options are as follows: If only a 1-GB network is available, plug one end of an Ethernet cord into the blue port that is labeled NIC 2. Plug the other end of that cord into your 1-GB network. If only a 10-GB network is available, plug one end of a fiber optic cable into one of the ports that are on the vertically mounted PCI card. Plug the other end of that cable into your 10-GB network. The 10-GB ports are not labeled on the appliance. On the PCI card, the port on top is NIC 3. The port on the bottom is NIC 4. If both a 1-GB network and a 10-GB network are available, plug one end of a fiber optic cable into one of the ports that are on the vertically mounted PCI card. Plug the other end of the cable into your 10-GB network. The 10-GB ports are not labeled on the appliance. On the PCI card, the port on top is NIC 3. The port on the bottom is NIC 4. During the configuration process, use the 10-GB network. After the configuration is complete, the appliance uses the 10-GB network for backups, restores, data removal, and other storage pool actions. At a later time, you can configure the appliance to use the 1-GB network or the 10-GB network for storage pool administration. If you have optional cards installed in your appliance, use the information that came in the boxes to connect the deduplication appliance to your corporate network. Proceed to the following step: Step 2 If you no longer have the cord or cabling information that was included with the optional cards, use the procedure at the following Web site to attach the cords or cables to the appliance and to attach the appliance to your corporate network: Note: If you have more than one appliance, connect all the appliances you have to your corporate network at this time. That is, complete this procedure on each appliance before you start the Network Configuration Wizard on the storage pool authority node. 2 Connect the appliance to the devices that you want to use for configuration, as follows:

28 28 Connecting the deduplication appliance to your network (Conditional) Configuring the laptop computer to communicate with the deduplication appliance To perform the configuration through a laptop, use an Ethernet cord. Make sure that the laptop is running the Windows operating system. If the laptop has a 10 Base T NIC or a 100 Base T NIC, use a crossover cable. Attach one end of the Ethernet cord from the appliance box to the laptop computer. Plug the other end of the Ethernet cord into the gray port on the appliance that is labeled NIC 1. To perform the configuration through an attached keyboard, monitor, and mouse, plug those devices into the appropriate ports on the appliance. Make sure that the laptop or the devices that you want to use for configuration purposes are connected to the deduplication appliance that you want to specify as the storage pool authority node. If you have only one appliance, that appliance is automatically defined as the storage pool authority node. If you have more than one appliance, only one appliance can assume the role of the storage pool authority. 3 On the back of the hardware appliance, press the power-on button to start the system. 4 Proceed to one of the following: If you attached a laptop computer to the appliance, proceed to the following: See (Conditional) Configuring the laptop computer to communicate with the deduplication appliance on page 28. If you attached a keyboard, monitor, and mouse to the laptop, proceed to the following: See Configuring the network on page 29. (Conditional) Configuring the laptop computer to communicate with the deduplication appliance Perform the procedure in this topic if you want to configure the appliance by using a laptop computer. After you perform the configuration, you can access the appliance's administrative Web UI through a browser on that laptop or through a browser on any other computer with a network connection. The following procedure explains how to assign an IP address to the laptop so the laptop can communicate with the appliance. This procedure might differ depending on your Windows operating system level.

29 Connecting the deduplication appliance to your network Configuring the network 29 To configure the laptop computer to communicate with the deduplication appliance 1 On the desktop, click My Computer. 2 On the My Computer window, in the left pane, click My Network Places. 3 On the My Network Places window, in the left pane, click View network connections. 4 On the Network Connections window, in the right pane, right-click Local Area Connection and select Properties. 5 On the Local Area Connection Properties window, under This connection uses the following items, select Internet Protocol (TCP/IP) and click Properties. 6 On the Internet Protocol (TCP/IP) Properties window, click Alternate Configuration. 7 On the Alternate Configuration tab, select User configured and complete the following fields: In the IP Address field, type the following: number For number, specify a number between 2 and 255. It does not matter what number you specify. This address is used only during configuration. For example, type In the Subnet mask field, type Click OK. 8 Proceed to the following: See Configuring the network on page 29. Configuring the network This topic explains how to configure the appliance on the corporate network. Choose one of the following software interfaces for the network configuration process: Network Configuration Wizard. If you attached a laptop computer to the appliance, Symantec recommends that you use this method. The Configuration Wizard guides you through the network configuration process. Appliance shell menu. The shell menu enables you to connect to the appliance through a Secure Shell connection and configure many appliance characteristics, including the network. After you use the shell menu to

30 30 Connecting the deduplication appliance to your network Configuring the network configure the network, use the Configuration Wizard to perform the storage pool configuration. If you attached a keyboard, monitor, and mouse to the appliance, use the appliance shell menu to configure the network. Before you begin, contact your network administrator and obtain the IP addresses and FQDNs of each computer with which the appliance needs to communicate. This list can include the address information for NetBackup media servers, clients you want to attach to the appliance, and other computers. If you have more than one appliance, and you want to configure a multinode storage pool, include the address information for this particular node and for all the other nodes in the storage pool. Use the following table to record the information you need: Computer name IP address FQDN Host name The following procedures explain how to configure the appliance on your corporate network: See Using the Network Configuration Wizard to configure the network on page 30. See Using the command-line shell menu to configure the network or to configure the hosts file on page 37. Using the Network Configuration Wizard to configure the network The following topics explain how to use the Network Configuration Wizard to configure the network: See Starting the Network Configuration Wizard on page 31. See Completing the Network Configuration - Specify Network Interfaces page on page 31. See (Conditional) Completing the Network Configuration - Edit Host Name page on page 34. See Completing the Summary page on page 35.

31 Connecting the deduplication appliance to your network Configuring the network 31 Starting the Network Configuration Wizard The following procedure explains how to start the Configuration Wizard. The Configuration Wizard helps you connect the appliance to your corporate network. To start the Network Configuration Wizard 1 On the device that is connected to the deduplication appliance, open a Web browser and type the following URL: 2 (Conditional) Affirm the security exception for the installer. Depending on your site's security policies, you might see a browser security certificate affirmation page when you start the installer. 3 On the log on page, in the User Name field, type root. 4 In the Password field, type P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). 5 Click Log on. 6 On the welcome page, click Start the network configuration wizard. 7 Proceed to the following: See Completing the Network Configuration - Specify Network Interfaces page on page 31. Completing the Network Configuration - Specify Network Interfaces page The following procedure explains how to complete the Network Configuration - Specify Network Interfaces page. To configure the network from the Network Configuration Wizard 1 On the Network Configuration - Specify Network Interfaces page, complete the following fields:

32 32 Connecting the deduplication appliance to your network Configuring the network Field Name Network Interface Content Use the pull-down menu to select the network interface you want to configure at this time. During an initial configuration, select the interface that corresponds to the port you used when you attached the appliance to the network, as follows: If you attached the appliance to the 1-GB network, select eth1. On the back of the appliance, this interface is labeled NIC2. If you attached the appliance to a 10-GB network, select either eth2 or eth3, whichever one corresponds to the port that you used when you cabled the appliance to your network. The PCI card on the back of the appliance hosts two ports. The upper port corresponds to eth2; on the back of the appliance, this interface is labeled NIC3. The lower port corresponds to eth3; on the back of the appliance, this interface is labeled NIC4. You can configure a secondary network for administrative use after you complete the initial configuration. For information about how to configure the secondary administrative network, see the following: See Configuring a secondary network for storage pool administration on page 77. IP Address Type the IP address that you want to assign to the interface in the Network Interface pull-down menu. If Dynamic Host Configuration Protocol (DHCP) is enabled on the network, the IP address field might be populated with an IP address automatically. Change this IP address to a static IP address. After the initial configuration is complete, you cannot restart the Network Configuration Wizard to change an appliance's primary node IP address.

33 Connecting the deduplication appliance to your network Configuring the network 33 Field Name Set as Node IP Address Content Check this box if you want the software to use the IP address in the IP Address field as the appliance's primary node IP address. When checked, the software uses the IP address in the IPAddress field to identify this appliance in reports, in the administrative interface, and so on. During the initial configuration, check this box. Clear this box if you want the software to use the IP address in the IP Address field as a secondary network on this appliance. For example, if you restarted the Network Configuration Wizard to specify an IP address for a secondary network after the storage pool was configured, clear this box. Netmask Type the netmask for this interface. This value is the netmask that you obtained from your network administrator. Default Gateway Type the default gateway for this interface. This value is the gateway that you obtained from your network administrator. Name Servers Search Domains (Optional) Type the IP address of your site's primary and/or secondary Domain Name Server (DNS). If you have more than one DNS, use a comma to separate the names. (Optional) Type the address of your site's search domain. If you have more than one search domain, use a comma to separate the names. If you restart the wizard after the initial configuration and select the primary network interface from the Network Interface pull-down menu, certain fields are grayed out. The grayed out fields are the IPAddress field, the SetasNode IP Address box, and the Netmask field. You cannot use the Network Configuration Wizard to change an appliance's primary node IP address. 2 Proceed as follows: If you specified a DNS, proceed to the following: See Completing the Summary page on page 35. If you did not specify a DNS, click Edit Host Name, and proceed to the following: See (Conditional) Completing the Network Configuration - Edit Host Name page on page 34.

34 34 Connecting the deduplication appliance to your network Configuring the network (Conditional) Completing the Network Configuration - Edit Host Name page The following procedure explains how to use the Network Configuration - Edit HostName page to add, update, and delete entries from the appliance's /etc/hosts file. To add, update, or delete host file information 1 Add, update, or delete host file information, as follows: To add a new entry in the hosts file, perform the following steps: Type the IP address in the IP Address field. Type the corresponding host name in the Host Names field. The Host Names field must contain the fully qualified domain name that is associated with the IP address. To specify multiple host names, type the host names in a comma-separated list. Click Add/Replace to add the information to the Host Names list. To edit an existing entry in the hosts file, perform the following steps: Click on the IP address under IP Address or click the host name under Host Names list. This action places the entry in the Add/Replace area of the window. Make any necessary changes and click Add/Replace. To delete an existing entry from the hosts file, click the box that is associated with the entry and click Delete. To delete multiple entries, select all entries you want to delete and click Delete. To delete all entries, click the box next IP Address and click Delete. 2 Click Save to commit changes to the /etc/hosts file and return to the Network Configuration page. After you click Save, the changes are committed to the hosts file. If you need to complete an initial network configuration, continue with this procedure. If you made changes to an existing storage pool, you can click Cancel at this time to exit the wizard. The changes you made have been written to the hosts file. 3 Use the appliance shell menu to verify the /etc/hosts file. Perform the following steps:

35 Connecting the deduplication appliance to your network Configuring the network 35 Connect to the appliance by using a Secure Shell (SSH) agent. For example, you can use the PuTTY, which is available as a free download. Log into the appliance. By default, the user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). Type network at the system prompt and press Enter. For example: > network Type hosts show at the system prompt and press Enter. The output displays the /etc/hosts file information for this appliance. 4 Proceed to the following: See Completing the Summary page on page 35. Completing the Summary page The following procedure explains how to complete the Summary page. To complete the Summary page 1 After the network configuration is complete, click Finish. 2 Determine your next step. Do you want to configure multiple appliances into a multinode storage pool? Do you have additional appliances that you want to use for this storage pool that are not yet connected to your network? If you can answer yes to both questions, proceed as follows: Attach your configuration device (the laptop, or the keyboard, monitor, and mouse) to another unconfigured appliance. Start the Configuration Wizard on that appliance, and use the Network Configuration Wizard to connect that appliance to your network. See Starting the Network Configuration Wizard on page 31. Do you want to configure this appliance into a single-node, all-in-one storage pool? If you can answer yes to this question, proceed as follows: If you specified a DNS when you ran the Network Configuration Wizard, start the Storage Pool Configuration Wizard on this appliance. See Configuring the storage pool on a deduplication appliance on page 44.

36 36 Connecting the deduplication appliance to your network Configuring the network If you did not specify a DNS when you ran the Network Configuration Wizard, use the command-line shell menu to configure the hosts file on this appliance. See (Conditional) Configuring the hosts file on page 40. Do you want to configure multiple appliances into a multinode storage pool? Is this appliance the last appliance that you need to connect to your network? If you can answer yes to both questions, proceed as follows: If you specified a DNS when you ran the Network Configuration Wizard, close your browser. Then start the Storage Pool Configuration Wizard on the appliance that you want to use as the storage pool authority node. See Configuring the storage pool on a deduplication appliance on page 44. If you did not specify a DNS when you ran the Network Configuration Wizard, close your browser. Then use the command-line shell menu to configure hosts file on all the appliances in this storage pool. See (Conditional) Configuring the hosts file on page 40. Are you adding this appliance to an existing storage pool? If you can answer yes to this question, proceed as follows: If you specified a DNS when you ran the Network Configuration Wizard, close your browser window. Then start the Storage Pool Configuration Wizard on the storage pool authority node. You need to add this appliance to the storage pool's existing topology. For information about how to start the Storage Pool Configuration Wizard, see the following: See Starting the Storage Pool Configuration Wizard on a deduplication appliance on page 45. For information about how to add the new appliance to the storage pool, see one of the following: See (Conditional) Configuring additional nodes on page 48. See (Conditional) Configuring additional nodes (after manually connecting the nodes to your corporate network) on page 51. If you did not specify a DNS when you ran the Network Configuration Wizard, close your browser. Then use the command-line shell menu to configure a hosts file on this appliance. See (Conditional) Configuring the hosts file on page 40.

37 Connecting the deduplication appliance to your network Configuring the network 37 Note: Make sure to configure all appliances on the network before you proceed to another task in this configuration process. Using the command-line shell menu to configure the network or to configure the hosts file If you attached a keyboard, monitor, and mouse to the appliance, you can use the command-line shell menu to configure the network. The following topics explain how to perform this configuration: See Configuring the network from the command-line shell menu on page 37. See (Conditional) Configuring the hosts file on page 40. Configuring the network from the command-line shell menu The following procedure explains how to configure the appliance on the corporate network from the appliance's command-line shell menu. To configure the network from the appliance shell menu 1 Connect to the appliance by using a Secure Shell (SSH) agent. For example, you can use the PuTTY, which is available as a free download. 2 Log into the appliance. By default, the user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). 3 Type nodeinfo at the system prompt and press Enter. Verify that the information that the nodeinfo returns. On a new, unconfigured appliance, the IP address is Type network at the system prompt. For example: > network 5 Type the following config addr command to specify an IP address and other information for the appliance: > config addr ethnum ip_address netmask Remember that is the IP address of the appliance as it was configured during manufacturing. In this step, you assign the IP address you obtained from your network administer to the appliance.

38 38 Connecting the deduplication appliance to your network Configuring the network The parameters are as follows: For num, specify the number of the appliance port into which the cable that attaches the appliance to your corporate network is plugged. If the appliance is connected to a 1-GB network, num is 1. If the appliance is connected to a 10-GB network, num is either 2 (for the upper 10-GB port) or 3 (for the lower 10-GB port). For ip_address, specify the IP address that you want to assign to this appliance. This address is the IP address you obtained from your network administrator. For netmask, specify the netmask that you obtained from your network administrator. For example, you can use the following config addr command to configure an appliance on a 10-GB network or on a 1-GB network. This command specified IP address and netmask : > config addr eth Type the following route add command to specify the default gateway: > route add gateway For gateway, specify the gateway address you received from your network administrator. For example: > route add Type the following ping command to verify that the appliance can communicate with the default gateway: > ping gateway_ip For gateway_ip, specify the IP address of the gateway that you specified in the following step: Step 6 For example: > ping

39 Connecting the deduplication appliance to your network Configuring the network 39 8 Type the following ping command to verify that the appliance can communicate with itself: > ping appliance_ip For appliance_ip, specify the IP address of the appliance. 9 Open a Web browser on a different computer and type the following URL: For address, specify the IP address that you specified in the following step: Step 5 10 (Conditional) Affirm the security exception for the installer. Depending on your site's security policies, you might see a browser security certificate affirmation page when you start the installer. 11 On the log on page, in the User Name field, type root. 12 In the Password field, type P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). 13 Click Log on. 14 On the welcome page, click Start the network configuration wizard. 15 Examine the Network Configuration page. Perform the following tasks on this page: Check the Set as Node IP Address box. When checked, the software uses the IP address in the IPAddress field to identify this appliance in reports, in the administrative interface, and so on. If the appliance has access to a Domain Name Server (DNS), specify the DNS on this page. Verify the information that appears in each field. If you need to correct any of the fields, make your corrections at this time. For specific information about the fields on this page, see the procedure in the following topic: See Completing the Network Configuration - Specify Network Interfaces page on page Click Next. 17 Observe the network configuration progress on the Progress page.

40 40 Connecting the deduplication appliance to your network Configuring the network 18 When the network configuration is complete, click Finish. 19 Proceed to one of the following topics: If you have more than one appliance, attach your configuration device (the laptop, or the keyboard, monitor, and mouse) to another appliance and repeat this procedure. Make sure to configure all appliances on the network before you proceed to another task in this configuration process. If you specified a DNS when you ran the Network Configuration Wizard, proceed to the following: See About configuring the storage pool on a deduplication appliance on page 43. If you did not specify a DNS when you ran the Network Configuration Wizard, proceed to the following: See (Conditional) Configuring the hosts file on page 40. (Conditional) Configuring the hosts file Perform the procedure in this topic if the appliance is not connected to a Domain Name Server (DNS). The appliance's shell menu system provides access to operating system utilities from within a menu system. The shell menu simplifies the administration of the appliance. This topic explains how to use the shell menu to create a list of computers with which the appliance needs to communicate. The information you need for the list includes each computer and the addressing information for that computer. For general information about the shell menu, see the following: See About the appliance shell menu on page 109. The following procedure explains how to establish a connection from the appliance to the other computers in the appliance's environment. To configure the hosts file 1 Use a Secure Shell (SSH) agent to connect to the appliance. For example, you can use the PuTTY, which is available as a free download. If you have more than one appliance, connect to the appliance that you want to use as the storage pool authority node first. 2 Log into the appliance. The default, user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0).

41 Connecting the deduplication appliance to your network Configuring the network 41 3 Type network at the system prompt and press Enter. For example: > network 4 Type the following hosts add command to add the first computer with which the appliance needs to communicate: > hosts add ip_address fqdn host_name The parameters are as follows: For ip_address, specify the IP address of another computer. For fqdn, specify the fully qualified domain name of the other computer. For host_name, specify the short host name of the other computer. For example, if a media server with IP address exists at your site, add the following line to make sure that the appliance can communicate with that media server: > hosts add my_mediaserver.myco.com my_mediaserver Tip: To see the current set of entries in the hosts file, type hosts show at the system prompt. In the future, if you need to remove a computer from the hosts file, type the following command: > hosts del ip_address

42 42 Connecting the deduplication appliance to your network Configuring the network 5 Type the following command to verify that the appliance can communicate with the newly added host: > ping host_name For host_name, specify the host name you added in the previous step. The ping is successful only if the other computer's host name has a valid IP address and a valid gateway. For example: > ping my_mediaserver If communication is successful, the ping command's output is similar to the following: PING my_mediaserver ( ) 56(84) bytes of data. 64 bytes from my_mediaserver ( ): icmp_seq=1 ttl=63 time=0.308 ms 64 bytes from my_mediaserver ( ): icmp_seq=2 ttl=63 time=0.301 ms 64 bytes from my_mediaserver ( ): icmp_seq=3 ttl=63 time=0.290 ms 64 bytes from my_mediaserver ( ): icmp_seq=4 ttl=63 time=0.308 ms --- my_mediaserver ping statistics packets transmitted, 4 received, 0% packet loss, time 3001ms rtt min/avg/max/mdev = 0.290/0.301/0.308/0.022 ms 6 Repeat the following steps, as needed, to establish a connection between the appliance and all required computers: Step 4 Step 5 7 (Conditional) Configure the hosts file on other appliances. Perform this step if you have more than one appliance and you want to configure a multinode storage pool. Log into another appliance and repeat this procedure on that appliance. 8 Proceed to the following: See About configuring the storage pool on a deduplication appliance on page 43.

43 Chapter 4 Configuring the storage pool on a deduplication appliance This chapter includes the following topics: About configuring the storage pool on a deduplication appliance Configuring the storage pool on a deduplication appliance Starting the Storage Pool Configuration Wizard on a deduplication appliance Completing the Topology Discovery page Completing the Network Reconfiguration page Completing the PureDisk Licenses pages Completing the Storage Pool Details page Completing the Summary page Completing the Implementation Status page About configuring the storage pool on a deduplication appliance After all the appliances are attached to your corporate network, you can start the Storage Pool Configuration Wizard and group the appliances into one or more storage pools. The following topics explain how to configure the storage pool:

44 44 Configuring the storage pool on a deduplication appliance Configuring the storage pool on a deduplication appliance See Configuring the storage pool on a deduplication appliance on page 44. See Starting the Storage Pool Configuration Wizard on a deduplication appliance on page 45. See Completing the Topology Discovery page on page 47. See Completing the Network Reconfiguration page on page 52. See Completing the PureDisk Licenses pages on page 52. See Completing the Storage Pool Details page on page 53. See Completing the Summary page on page 56. See Completing the Implementation Status page on page 56. Configuring the storage pool on a deduplication appliance The following procedure explains how to configure the storage pool: To configure the storage pool on a deduplication appliance 1 Start the Storage Pool Configuration Wizard. See Starting the Storage Pool Configuration Wizard on a deduplication appliance on page Complete the Toplogy Discovery page. See Completing the Topology Discovery page on page Complete the Network Reconfiguration page See Completing the Network Reconfiguration page on page Complete the PureDisk Licenses page. See Completing the PureDisk Licenses pages on page Complete the Storage Pool Details page. See Completing the Storage Pool Details page on page Complete the Summary page. See Completing the Summary page on page Complete the Implementation Status page. See Completing the Implementation Status page on page 56.

45 Configuring the storage pool on a deduplication appliance Starting the Storage Pool Configuration Wizard on a deduplication appliance 45 Starting the Storage Pool Configuration Wizard on a deduplication appliance After you specify the network information for all the appliances you want to configure, you can run the Storage Pool Configuration Wizard to configure the appliances into storage pool nodes. If you want to add an appliance to the storage pool at a later date, you can run the Storage Pool Configuration Wizard to add the new appliance to the storage pool's topology. Note: Make sure that you each appliance is attached to your corporate network before you start the Storage Pool Configuration Wizard. For more information about the Network Configuration Wizard, see the following: See About racking the deduplication appliance and connecting the appliance to your network on page 25. The following procedure explains how to start the Storage Pool Configuration Wizard. To start the Storage Pool Configuration Wizard 1 Open a Web browser and type the following URL: For address, type the IP address of the appliance that you want to configure as the storage pool authority node. 2 (Conditional) Affirm the security exception for the installer. Depending on your site's security policies, you might see a browser security certificate affirmation page when you start the installer. 3 On the log on page, in the User Name field, type root. 4 In the Password field, type P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). 5 Click Log on. 6 On the Configuration Wizard welcome page, click Start the storage pool configuration wizard. You can perform other tasks from the landing page after your configuration is complete. For more information about these tasks, see the following: See About the storage pool management procedures you can perform on a deduplication appliance on page 62.

46 46 Configuring the storage pool on a deduplication appliance Starting the Storage Pool Configuration Wizard on a deduplication appliance The following topic provides general Storage Pool Configuration Wizard information: See Guidelines for creating passwords on page 46. See Cancel button effects on page Proceed to the following: Guidelines for creating passwords See Completing the Topology Discovery page on page 47. Symantec recommends that the root user's password be a mix of the following four classes of characters: Uppercase letters Lowercase letters Digits Special characters Passwords must be at least 7 characters long. For a 7-character password to be valid, it must contain characters from all four classes. For an 8-character password to be valid, it can contain characters from only three of the four classes. If the password begins with an uppercase letter or ends with a digit, that initial uppercase letter or final digit does not count toward the total number of classes used. The deduplication appliance has several accounts and passwords. The configuration procedure explains how to set them. For more information about these passwords, see the following: See About passwords on the deduplication appliance on page 98. Caution: Do not include international characters in the root user's password. If you create a password with international characters, you cannot log in again. Cancel button effects If you click the Cancel button in the lower right corner of a Storage Pool Configuration Wizard page, the wizard exits. The wizard records the configuration specifications as you typed them and before you clicked Cancel. If you want to change your specifications later, restart the wizard, and respecify your selections.

47 Configuring the storage pool on a deduplication appliance Completing the Topology Discovery page 47 Some Storage Pool Configuration Wizard pages have a Cancel button in the middle of the page. If you click that middle Cancel button, the wizard cancels the activity for that page only. Completing the Topology Discovery page The Topology Discovery page helps you to configure the storage pool authority node and (optionally) other nodes for your storage pool. If you configure only one deduplication appliance, then the storage pool authority service and all other services reside on that node. That single node is referred to as the storage pool authority node. There can be only one storage pool authority service that is configured in a storage pool. If you do not configure other nodes, this single-node storage pool is referred to as an all-in-one storage pool. If you have more than one deduplication appliance, you can configure a storage pool authority node and additional nodes. A storage pool with two or more nodes is referred to as a multinode storage pool. The first node you configure hosts the storage pool authority service. The node is referred to as the storage pool authority node. The additional nodes host additional copies of the content router service, metabase engine service, metabase server service, and NetBackup export engine service. The procedures that follow explain how to configure the storage pool authority node and additional nodes. The additional nodes are optional. By adding additional nodes, you expand the storage pool's capacity. Proceed as follows: (Required) Perform the following procedure to configure the storage pool authority node: See Configuring the storage pool authority node on page 47. (Conditional) Perform the following procedure to configure additional nodes: See (Conditional) Configuring additional nodes on page 48. Configuring the storage pool authority node Every storage pool requires that you configure one storage pool authority node. Complete this procedure for both all-in-one storage pools and for multinode storage pools. The following procedure explains how to configure the storage pool authority node.

48 48 Configuring the storage pool on a deduplication appliance Completing the Topology Discovery page To configure the storage pool authority node 1 Examine the Topology Discovery page. Observe that this page has two panes: DiscoveredNodes and NodesinStorage Pool. Make sure that the node you want to configure as the storage pool authority node appears in the lower Nodes in Storage Pool pane. This node is the node you want to configure as the storage pool authority node. The Status field displays SPA Pending Installation for this node. At this time, you can disregard the information in the upper Discovered Nodes pane. 2 In the Nodes in Storage Pool pane, type the fully qualified domain name (FQDN) you obtained from your network administrator for this node into the New Full Name (FQDN) field. 3 Proceed as follows: If this node is the only node you want to configure, click Next and proceed to the following: See Completing the Network Reconfiguration page on page 52. If you want to add more nodes to this storage pool, proceed to the following: See (Conditional) Configuring additional nodes on page 48. (Conditional) Configuring additional nodes Perform this procedure if you want to configure a multinode storage pool during initial installation. Also complete this procedure if you want to add additional nodes to an existing storage pool. The procedure in this topic assumes that the Storage Pool Configuration Wizard automatically detected the additional nodes on your corporate network. Note: Within a multinode storage pool, only the storage pool authority node has a sysadmin account. When you add an additional node to a storage pool, the software removes the sysadmin account from the newly added node. The following procedure explains how to configure additional, non-storage pool authority nodes. To configure additional nodes 1 Examine the Topology Discovery page.

49 Configuring the storage pool on a deduplication appliance Completing the Topology Discovery page 49 Verify that the Nodes in Storage Pool pane in the bottom half of the page contains a line for the appliance that you specified as the storage pool authority node. Determine whether the Discovered Nodes pane in the top half of the page lists all the non-storage pool authority nodes that you want to include in the storage pool. The Storage Pool Configuration Wizard can detect deduplication appliances on your network, but in some cases, you need to configure nodes that the wizard cannot detect automatically. Proceed as follows: If all the nodes that you want to configure are listed, complete this procedure to configure those nodes at this time. Proceed to the following: Step 2 If one or more of the nodes that you want to configure are not listed, you need to connect the node to your corporate network and configure the network for this node. At this time, close the Storage Pool Configuration Wizard, and proceed to the following: See About racking the deduplication appliance and connecting the appliance to your network on page 25. After you configure the network information for the unlisted node, proceed to the following: See (Conditional) Configuring additional nodes (after manually connecting the nodes to your corporate network) on page In the Discovered Nodes pane, select all of the nodes you want to include in this storage pool. To select a node, click in the box to the left of the node's serial number. Select only the nodes you want to include in this storage pool. If there are additional nodes listed in the Discovered Nodes pane, you can configure the other nodes into other storage pools at another time. 3 Click Add Node to Storage Pool. Observe that the node information for each node you selected moves to the Nodes in Storage Pool pane. 4 In the NodesinStoragePool pane, complete the NewFullName(FQDN) field for each node. Type the fully qualified domain name that you obtained from your network administrator. 5 (Conditional) Check Activate added CR node automatically.

50 50 Configuring the storage pool on a deduplication appliance Completing the Topology Discovery page Note: Do not check this box during an initial storage pool configuration. Use the following information to determine whether you need to check Activate added CR node automatically: Check the box if the following are both true: You used the Storage Pool Configuration Wizard to add a new appliance to an existing storage pool. You added an appliance with storage capacity that is identical to all the other appliances in the storage pool. When you check the box, the appliance software activates the new content router on the new appliance automatically. This action also starts a job to reroute the content routers. A rerouting job redistributes stored data evenly across all the content routers in the storage pool. Do not check the box if the following are both true: You added a new appliance to an existing storage pool. You added an appliance with storage capacity that is different from the existing appliances. When you do not check the box, you need to activate the new content router manually. Then you need to start the rerouting job manually after you complete the Configuration Wizard. For information about how to activate a new content router and reroute all content routers, see the following: See Adding additional appliance nodes to the storage pool on page 67. Example 1. If you added a NetBackup 5020 appliance to a storage pool that currently includes only other NetBackup 5020 appliances, you can check this box. These appliances all have identical storage capacities. Example 2. If you added a NetBackup 5020 appliance to a storage pool that currently includes only NetBackup 5000 appliances, do not check this box. NetBackup 5020 appliances have greater storage capacities than NetBackup 5000 appliances. 6 Click Next. 7 Proceed to the following: See Completing the Network Reconfiguration page on page 52.

51 Configuring the storage pool on a deduplication appliance Completing the Topology Discovery page 51 (Conditional) Configuring additional nodes (after manually connecting the nodes to your corporate network) The following procedure explains how to add a node to the storage pool after manually connecting the node to your corporate network. To continue the configuration 1 Return to the Storage Pool Configuration Wizard session in your browser. If you logged out of the wizard, restart the wizard, and click Next until you arrive at the Topology Discovery page. For information about how to start the Storage Pool Configuration Wizard, see the following: See Starting the Storage Pool Configuration Wizard on a deduplication appliance on page In the Nodes in Storage Pool pane, click Add Node Manually. The Add New Node subpage appears. 3 In the New Full Name (FQDN) field, type the FQDN of the deduplication appliance that you obtained from your network administrator. 4 In the Root Password field, type the administrator's root password for this deduplication appliance. By default, the password is P@ssw0rd. If you changed the password, specify the new password you created. In the default password, the sixth character is the numeral zero (0). 5 Click OK. The Topology Discovery page appears. Note that the node you just configured appears in the Nodes in Storage Pool pane. 6 In the NodesinStoragePool pane, complete the NewFullName(FQDN) field for this node. Type the fully qualified domain name that you obtained from your network administrator. 7 Proceed as follows: If this node is the last node that you want to add to this storage pool, click Next and proceed to the following: See Completing the Network Reconfiguration page on page 52.

52 52 Configuring the storage pool on a deduplication appliance Completing the Network Reconfiguration page If you have more nodes to add to this storage pool, return to the following step in this procedure: Step 2 Completing the Network Reconfiguration page The following procedure explains how to complete the Network Reconfiguration page. To complete the Network Reconfiguration page 1 Wait for the node configuration to complete. 2 Click Next. 3 Proceed to the following: See Completing the PureDisk Licenses pages on page 52. Completing the PureDisk Licenses pages The PureDiskLicenses page lets you add and remove licenses. When you configure a storage pool for the first time, make sure to add all the license keys you obtained from Symantec Corporation. The following procedures explain how to complete the licensing pages: See Completing the License Key Management page on page 52. See Completing the Add Additional License Key subpage on page 53. Completing the License Key Management page The following procedure explains how to complete the License Key Management page. To verify license keys Examine the License Keys table. If the License Keys table shows all the license keys that pertain to this storage pool, then you do not need to add or remove any licenses at this time. Click Next. Proceed to the following: See Completing the Storage Pool Details page on page 53.

53 Configuring the storage pool on a deduplication appliance Completing the Storage Pool Details page 53 If the page displays 'No license keys installed', or if you want to install more license keys, click Add License. Proceed to the following: See Completing the Add Additional License Key subpage on page 53. If you need to remove one of the license keys, click the button to the left of the license key that you want to remove and click Remove License. Completing the Add Additional License Key subpage The following procedure explains how to complete the Add Additional License Keys subpage. To complete the Add Additional License Keys subpage 1 Enter one of the license keys you received from Symantec Corporation into the License Key field. You can use your mouse to copy and paste this license key from the license file that you received from Symantec Corporation. Alternatively, type the license key exactly as you received it. 2 Click Ok. After you click Ok, the wizard presents the License Key Management page. For information about how to complete the License Key Management page, see the following: See Completing the License Key Management page on page 52. Completing the Storage Pool Details page The following procedure explains how to complete the Storage Pool Details page.

54 54 Configuring the storage pool on a deduplication appliance Completing the Storage Pool Details page To complete the Storage Pool Details page 1 In the ID field, accept the ID number that the wizard presents to you. Each storage pool in your environment must have a unique ID number. Note: Record the storage pool ID number in a safe place. Failure to record and then correctly reuse this number can result in an inoperable storage pool after a storage pool authority replication (SPAR) restore or another disaster recovery operation. 2 (Optional) In the Name field, type a name for this storage pool. Perform this step if you want to specify a unique name for this storage pool. By default, the name is PureDisk Appliance. This name appears in the administrative Web UI. You can include special characters in the Name field. 3 (Optional) In the Description field, type a description for this storage pool. 4 In the Location field, accept the description of Default location for this storage pool or type a new location. If you do not type a new location name, the default location appears as Unknown location in the administrative Web UI. After installation, you can use the administrative Web UI to add additional locations. 5 In the Department field, accept the description of Default department for this storage pool or type a new department name. If you do not type a new department name, the default department appears as Unknown department in the administrative Web UI. After installation, you can use the administrative Web UI to add additional departments.

55 Configuring the storage pool on a deduplication appliance Completing the Storage Pool Details page 55 6 (Optional) Check the This is the Central Storage Pool Authority (SPA) box. Check the Central Storage Pool Authority(SPA) box if you want to designate this storage pool as a central storage pool. Symantec recommends that you configure only one central storage pool in your enterprise network. A central storage pool is one that performs all the functions of an independent storage pool but also has central reporting capabilities. A central storage pool authority can generate licensing and capacity reports for all storage pools that report in to the central storage pool. After you complete the configuration, you can launch the administrative Web UI and specify the storage pools that report to the central storage pool. You can enable central reporting now, or you can use the administrative Web UI to enable central reporting at a later time. For more information about central reporting, see the following: The PureDisk Administrator's Guide 7 In the SPA Password field, type the password you want users to type when they log into the administrative Web UI. During manufacturing, this password is set to P@ssw0rd. Symantec strongly recommends that you change this password at this time. In the preceding password, the sixth character is the numeral zero (0). 8 In the ConfirmPassword field, retype the password you typed in the following step: Step 7 9 (Recommended) In the External NTP Server field, type the FQDN of your site's Network Time Protocol (NTP) server. Symantec strongly recommends the use of an NTP server in production environments. If no NTP server is available, use the appliance shell menu to set the system date after the storage pool is configured. For more information about how to set the date manually, see the following: See About completing the appliance deployment on page In the Time Zone field, pull down the menu and select the time zone in which this storage pool resides. You can select only one time zone for a storage pool. You cannot configure multiple time zones in a single storage pool.

56 56 Configuring the storage pool on a deduplication appliance Completing the Summary page 11 In the SMTP Server field, type the FQDN of your site's simple mail transfer protocol (SMTP) server. The appliance uses this SMTP server to send event escalations by . By default, the SMTP Server field is set to , which is localhost. 12 Click Next. Proceed to the following: See Completing the Summary page on page 56. Completing the Summary page The following procedure explains how to complete the Summary page. To complete the Summary page 1 Visually inspect the Summary page. 2 Proceed as follows: If the Summary page appears correct, click Next and proceed to the following: See Completing the Implementation Status page on page 56. If the Summary page appears incorrect, click Back and correct the configuration. Completing the Implementation Status page The following procedure explains how to complete the Implementation Status page. To complete the Implementation Status page 1 After the configuration completes, click Finish. 2 Proceed to the following: See About completing the appliance deployment on page 57.

57 Chapter 5 Completing the deduplication appliance deployment This chapter includes the following topics: About completing the appliance deployment Completing the appliance deployment About completing the appliance deployment The following topic explains how to complete a deployment: See Completing the appliance deployment on page 57. Completing the appliance deployment The following procedure explains how to complete the deduplication appliance's deployment. To complete the deployment 1 (Conditional) Set the storage pool time. Perform this step if you did not specify an external NTP server on the Storage Pool Configuration Wizard 's Storage Pool Details page. Use the appliance shell menu, and perform the following steps: At the operating system prompt, type the following to start the appliance shell menu:

58 58 Completing the deduplication appliance deployment Completing the appliance deployment # ssh -l sysadmin address For address, type the FQDN of the storage pool authority node. Within the appliance shell menu, select System. Type the following to set the date and clock: clock settime hours:minutes:seconds day month year For hours, minutes, and seconds, specify the integers that correspond to the units of the current time. For day, specify the day of the month. For month, specify January, February, March, April, May, June, July, August, September, October, November, or December. For more information about the appliance shell menu, see the following: See About the appliance shell menu on page Change the Configuration Wizard password. The appliance is configured with a Configuration Wizard password of P@ssw0rd. Complete the following steps to change this password: Type the following to start the Configuration Wizard : For address, type the FQDN or the IP address of the storage pool node. On the login page, complete the User Name field, complete the Password field, and click Log on. On the welcome page, click Change configuration wizard password Complete the fields on the page that appears. 3 Change each node's root password. Each node is preconfigured with P@ssw0rd as the operating system root user's password. In the password, the sixth character is the numeral zero (0). Change this password now, as follows: Log into the node's operating system as root. Use the passwd(1) command to change the root password.

59 Completing the deduplication appliance deployment Completing the appliance deployment 59 4 Start the administrative Web UI. The administrative Web UI is a browser-based interface that enables you to configure backups, perform restores, and administer a storage pool. To start the administrative Web UI, type the following command into a browser: For address, type the storage pool authority node's FQDN or IP address. 5 Use the instructions in the following manual to configure clients: See the PureDisk Client Installation Guide. 6 Use the instructions in the following manual to plan and configure backups: See the PureDisk Backup Operator's Guide. 7 (Conditional) Specify Fibre Channel communication. Perform this step if the appliance is configured with a Fibre Channel card. When the appliance is equipped with a Fibre Channel card, and the card is installed properly on a working storage pool, then the appliance can use the Fibre Channel communication for data transfers. If Fibre Channel communication fails, the appliance uses the Ethernet connection. Perform the following steps: Use your switch manufacturer's documentation to configure the Fibre Channel zones. Enable Fibre Channel communication. You can enable this communication through either the administrative Web UI or by using the command-line shell. For information about how to enable Fibre Channel data transfers, see the following: See About Fibre Channel communication on page (Optional) Enable SNMP traps for hardware monitoring. See About non-event-based SNMP traps on page 92.

60 60 Completing the deduplication appliance deployment Completing the appliance deployment

61 Chapter 6 Storage pool management procedures This chapter includes the following topics: About the storage pool management procedures you can perform on a deduplication appliance Accessing the administrative Web UI's Hardware Monitoring tab Resetting the storage pool Adding additional appliance nodes to the storage pool About the Call Home feature Bonding the network interfaces Configuring a secondary network for storage pool administration Changing an appliance node's IP address About Fibre Channel communication Verifying, enabling, or disabling Fibre Channel communication About non-event-based SNMP traps About passwords on the deduplication appliance Optimized duplication compatibility levels

62 62 Storage pool management procedures About the storage pool management procedures you can perform on a deduplication appliance About the storage pool management procedures you can perform on a deduplication appliance The Storage Pool Configuration Wizard welcome page contains links to the following: Reset storage pool, which can reconfigure your storage pool to remove backup information or to reconfigure it back to its factory settings. Change password, which displays a pop-up window that guides you through the process of changing the password for the Storage Pool Configuration Wizard. About, which lists PureDisk release information. Installation help, which displays the Deduplication Appliance Software Getting Started Guide. Symantec updates the deduplication documentation from time to time. The following Web site contains links to the most current documentation: Look for NetBackup 5020 in the product list. Logout, which stops the installer and lets you exit. Contact technical support, which launches a new browser window with links to Symantec Technical Support information for PureDisk. In addition to the tasks on the wizard's welcome page, PureDisk includes the appliance shell menu. You can use this menu to change passwords, obtain network information, and perform various other maintenance tasks. For more information about the appliance shell menu, see the following: See About the appliance shell menu on page 109. In addition to the preceding administrative tasks, you can also perform maintenance on your appliance. The following are the maintenance procedures: Examining the Hardware Monitoring tab in the administrative Web UI See Accessing the administrative Web UI's Hardware Monitoring tab on page 63. Resetting the appliance to default settings See Resetting the storage pool on page 63. Adding additional nodes See Adding additional appliance nodes to the storage pool on page 67. Enabling or disabling the call home feature See About the Call Home feature on page 73.

63 Storage pool management procedures Accessing the administrative Web UI's Hardware Monitoring tab 63 Bonding the network interface cards See Bonding the network interfaces on page 75. Configuring a secondary administrative network See Configuring a secondary network for storage pool administration on page 77. Changing a node's IP address See Changing an appliance node's IP address on page 79. Using Fibre Channel communication. See About Fibre Channel communication on page 88. Verifying, enabling, and disabling Fibre Channel communication. See Verifying, enabling, or disabling Fibre Channel communication on page 91. Enabling non-event-based SNMP traps. See About non-event-based SNMP traps on page 92. Managing passwords See About passwords on the deduplication appliance on page 98. Optimized duplication compatibility across Deduplication Appliance Software release levels. See Optimized duplication compatibility levels on page 100. Accessing the administrative Web UI's Hardware Monitoring tab In the PureDisk administrative Web UI, you can click Monitor>System to display the Hardware Monitoring tab. PureDisk detects hardware alerts and displays them in the PureDisk administrative Web UI's Hardware Monitoring tab. From this tab, you can click Clear All Hardware Alerts to clear the alerts. No other actions can be performed from this tab. Resetting the storage pool The PureDisk hardware appliance includes a reset function that can remove backup files and/or remove most of your configuration. The reset function might be useful to you if you want to experiment with a configuration before you put it into production. From the Configuration Wizard, you can select two reset modes, which are Normal and Full. A Full reset deletes all data objects that a Normal reset deletes, plus additional data objects. A third option, the factory reset, can be

64 64 Storage pool management procedures Resetting the storage pool specified only from the appliance shell menu and is more comprehensive than the Full reset. Table 6-1 explains what the reset option deletes: Table 6-1 Objects deleted when you select Reset to Default Normal reset deletes: Job statistics. Job steps. Jobs. Policy runs. PureDisk events. Backup data on the content routers. Metabase engine records. Report data. Audit trail records. Full reset deletes: Job statistics. Job steps. Jobs. Policy runs. PureDisk events. Backup data on the content routers. Metabase engine records. Report data. Audit trail records. Data selections. Agents. Policies. Users. Factory reset deletes: The specifications for the entire storage pool, all storage pool settings, all networking information, and all appliance information. The factoryreset command resets the appliance to the factory defaults. For more information about the factoryreset command, see the following: See Shell menu reference on page 114.

65 Storage pool management procedures Resetting the storage pool 65 Table 6-1 Objects deleted when you select Reset to Default (continued) Normal reset deletes: Full reset deletes: Individual user permissions. Permissions for user groups remain. Factory reset deletes: Agent escalations, storage pool escalations, and policy escalations. The reset options do not affect the following PureDisk objects: Data selection templates Locations Departments User groups Escalation actions License keys LDAP configuration Configuration file templates Network configuration details and storage pool authority topology details Caution: A storage pool reset deletes many storage pool objects. Make sure that is your intent before you click Reset. For a list of objects that a reset deletes, see the list in the following table: Table 6-1 The following procedures explain how to reset the PureDisk hardware appliance: To reset a single-node, all-in-one storage pool, perform the following procedure: See Resetting a single-node storage pool on page 66. To reset a multinode storage pool, perform the following procedure: See Resetting a multinode storage pool on page 66. To perform either a single-node storage pool reset or a multinode storage pool reset by using the appliance shell menu, see the following: See Shell menu reference on page 114.

66 66 Storage pool management procedures Resetting the storage pool Resetting a single-node storage pool The following procedure explains how to reset a single-node, all-in-one storage pool. To reset a single-node storage pool 1 Open a Web browser and type the following URL to start the Configuration Wizard : For address, type the IP address or FQDN of the storage pool authority node. 2 Log into the Storage Pool Configuration Wizard. 3 Click Reset Storage Pool. 4 On the Reset Options page, select either Normal or Full. 5 Select Click here to proceed. 6 Click Next. 7 On the Reset Progress page, click Finish. Resetting a multinode storage pool The following procedure explains how to reset a multinode storage pool. To reset a multinode storage pool 1 Open a Web browser and type the following URL to start the Configuration Wizard : For address, type the IP address or FQDN of the storage pool authority node. 2 Log into the Storage Pool Configuration Wizard. 3 Click Reset Storage Pool. 4 On the Reset Options page, select either Normal or Full. 5 Select Click here to proceed. 6 Click Next. 7 On the Reset Progress page, click Finish. This step is the final step in the reset of the storage pool authority node.

67 Storage pool management procedures Adding additional appliance nodes to the storage pool 67 8 Use a secure shell (SSH) connection to log in to one of the non-storage pool authority nodes as root. For example, if you have additional appliances configured as content router nodes, log into one of them through an SSH connection, such as PuTTY. By default, the login is root and the password is P@ssw0rd. The sixth character in the password is the numeral zero (0). 9 Type the following command to reset this node: > /opt/pdappliance/scripts/reset-to-factory-default.sh For more information about resetting a multinode storage pool, see the following technical note: 10 Repeat the following steps on any other additional, non-storage pool authority nodes in the storage pool: Step 8 Step 9 Adding additional appliance nodes to the storage pool As your storage pool grows, you might need to add capacity. If you add an additional appliance, you add the following additional services: A content router A metabase engine A metabase server A NetBackup export engine For example, the following figure shows storage pool orange, which is a two-node storage pool:

68 68 Storage pool management procedures Adding additional appliance nodes to the storage pool Figure 6-1 Storage pool orange with two appliances Node A Storage pool authority Node B Additional node You can increase the capacity of this storage pool when you add an additional appliance, which makes storage pool orange a three-node storage pool. The original storage pool authority node manages the existing second node and the additional third node. The three-node storage pool is as follows:

69 Storage pool management procedures Adding additional appliance nodes to the storage pool 69 Figure 6-2 Storage pool orange with three appliances Node A Storage pool authority Node B First additional node Node C Second additional node When you add an additional appliance node to a storage pool, the appliance software removes the sysadmin account from the newly added node. Within a storage pool, only the storage pool authority node has a sysadmin account. The following procedure explains how to add a new node to a storage pool.

70 70 Storage pool management procedures Adding additional appliance nodes to the storage pool To add an appliance to the storage pool 1 Verify that the new node you want to add to the storage pool has the same Deduplication Appliance Software version level as the rest of the nodes in the storage pool. In the shell menu, you can use the System > applianceversion command or the PureDisk > show command to retrieve the software version of an appliance. For information about the shell menu, see the following: See About the appliance shell menu on page 109. If you need to upgrade the software on an individual node, see the release notes for the upgrade software level. The release notes for the Deduplication Appliance Software releases are at the following Web site: Note: If you want to add additional nodes to a storage pool, make sure that they are all running the same Deduplication Appliance Software release level. 2 Install the new appliance and begin the configuration process. Plan, rack, and cable the appliance, and then connect the appliance to your corporate network. The following topics explain how to complete these steps: See About planning the deduplication appliance configuration on page 19. See Racking the deduplication appliance and connecting the deduplication appliance to your network on page 26. See (Conditional) Configuring the laptop computer to communicate with the deduplication appliance on page 28. See Configuring the network on page Close your browser window. 4 (Conditional) Configure the hosts file for this appliance. Perform this step if you did not specify DNS information for this appliance in the Network Configuration Wizard. See (Conditional) Configuring the hosts file on page 40.

71 Storage pool management procedures Adding additional appliance nodes to the storage pool 71 5 In a new browser window, type the following URL to start the Storage Pool Configuration Wizard on the storage pool authority node: For address, specify the storage pool authority's node IP address or fully qualified domain name (FQDN). 6 (Conditional) Affirm the security exception for the installer. Depending on your site's security policies, you might see a browser security certificate affirmation page when you start the installer. 7 On the log on page, in the User Name field, type root. 8 In the Password field, type the password. By default, the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). 9 Click Log on. 10 On the welcome page, click Start the storage pool configuration wizard. 11 Complete the Topology Discovery page, as follows: In the Discovered Nodes pane, select the new node. Click Add Node to Storage Pool. In the Nodes in Storage Pool pane, complete the New Full Name (FQDN) field for this node. (Conditional) Check Activate added CR node automatically. Use the following information to determine whether you can check Activate added CR node automatically: Check the box if the following are both true: You want to enable the content router capability in the new appliance. The new appliance has a storage capacity that is identical to all the other appliances in the storage pool. For example, if you added a NetBackup 5020 appliance to a storage pool that currently includes only other NetBackup 5020 appliances, then all the appliances have identical storage capacities. When you check the box, the appliance software activates the new content router on the new appliance automatically. This action also starts a job to reroute the content routers. A rerouting job redistributes stored data evenly across all the content routers in the storage pool.

72 72 Storage pool management procedures Adding additional appliance nodes to the storage pool Do not check the box if one of the following is true: You do not want to enable the content router in the new appliance. You want to enable the content router in the new appliance, but the new appliance has a storage capacity that is different from the storage capacity of the existing appliances. For example, if you added a NetBackup 5020 appliance to a storage pool that currently includes only NetBackup 5000 appliances (which have a smaller storage capacity), then the new appliance's storage capacity is different from the other appliances in the storage pool. Later steps in this procedure explain how to activate the content router and reroute the storage pool data manually. Click Next. For more information about the Topology Discovery page, see the following: See Completing the Topology Discovery page on page Click Next through the rest of the wizard pages. On the Implementation page, click Finish. For more information about how to configure a node in a storage pool, see the following: See About configuring the storage pool on a deduplication appliance on page Change the new node's root password. Each node is preconfigured with P@ssw0rd as the operating system root user's password. In the password, the sixth character is the numeral zero (0). Change this password now, as follows: Log into the appliance operating system as root. Use the passwd(1) command to change the root password. You are finished with this procedure if you want to use the content router service on the new node and you clicked Activate added CR node automatically in the Configuration Wizard. In this case, the appliance automatically activates the content router and starts a rerouting job. Proceed to the next step if you need to activate a NetBackup Export Engine or if you need to activate the content router manually. 14 (Conditional) Activate the new services on the new appliance node.

73 Storage pool management procedures About the Call Home feature 73 Perform this step as needed. The new node you added includes a content router, a metabase engine, a metabase server, and a NetBackup Export Engine. If you want to activate any of the new services, complete the following steps: Type the following URL into a new browser window, and log into the administrative Web UI as root: For address, type the storage pool authority node's FQDN or IP address. Click Settings > Topology In the left pane, click the node you just added. In the left pane, click Content Router or click NBU Export Engine. In the right pane, click one of the following: Activate Content Router Activate NetBackup Export Engine 15 (Conditional) From within the administrative Web UI, reroute the content routers in this storage pool. Perform this step if you want to use the content router service on the new node and the appliances have unequal storage capacities. The rerouting process ensures that all backup data is evenly distributed across the content routers in the storage pool. For information about how to reroute a storage pool's content routers, see the following manual: PureDisk Administrator's Guide About the Call Home feature The appliance can connect with a Symantec Call Home server and upload hardware and software status information. The appliance uses the HTTPS protocol and uses port 443 to connect to the Symantec Call Home server. This capability is referred to as Call Home and this feature is enabled by default. If you determine that you have a problem with a piece of hardware, you should contact Symantec Technical Support. The Technical Support Engineer can use the serial number of your appliance and assess the trends of the hardware status. From the command-line interface, you can enable and disable the Call Home feature with the system > callhome enable and system > callhome disable commands.

74 74 Storage pool management procedures About the Call Home feature In addition, you can use the following command to set the notification interval: system > hwmon notification_interval modify time For interval, specify the number of minutes between the alert mails that are sent to the administrator. See Shell menu reference on page 114. The following describes how a hardware failure is reported when the feature is enabled or disabled: Call Home enabled When a hardware failure occurs, the following sequence of alerts occur: The appliance uploads hardware and software information to a Symantec server. The following hardware information is uploaded: Power supply wattage CPU voltage Fan rpm Disk status Critical temperatures RAID group status The following software information is uploaded: The backup jobs that are started in the last 12 hours The backup jobs that failed in the last 12 hours Total available deduplicated space Used deduplicated space Feature IDs The appliance generates a local alert by to notify you of the hardware failure. Call Home disabled The appliance generates a local alert by to notify you of the hardware failure. For a list of the hardware problems that cause an alert, see the following topic: See Retrieving hardware monitoring information on page 103. See About notification from the deduplication appliance on page 106.

75 Storage pool management procedures Bonding the network interfaces 75 Bonding the network interfaces The appliance lets you configure the network interfaces to increase network bandwidth and to provide redundancy. The appliance includes two 10-GB ports that you can bond together in one IP address. Caution: Do not bond either of the two 10-GB ports with the 1-GB port. This action can affect performance adversely. The appliance supports the following bonding modes: active-backup, which routes all network traffic through a single interface. If this interface fails, the appliance switches the traffic to another available interface. This mode does not require you to reconfigure network switches ad, which supports the IEEE 802.3ad communication standard. This mode is also known as dynamic link aggregation mode. This mode presents all the interfaces with a single physical address. If you enable this mode, connect the bonded ports to a network switch that supports IEEE 802.3ad dynamic link aggregation. balance-alb, which distributes both the incoming and the outgoing network traffic among all interfaces. This mode does not require you to reconfigure network switches. The following procedure explains how to bond the interfaces. To bond the interfaces in the appliance 1 Connect to the appliance for which you want to enable a bond by using a Secure Shell (SSH) agent. For example, you can use the PuTTY, which is available as a free download. 2 Log into the appliance. By default, the user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). 3 Type network at the system prompt and press Enter. For example: > network 4 Type bonding show to display the bonding that is currently in effect.

76 76 Storage pool management procedures Bonding the network interfaces 5 (Conditional) Type bonding disable to disable the bonding that is in effect currently. Perform this step if the bonding show command indicates that bonding is enabled currently. 6 Type the following bonding enable command to configure bonding: > bonding enable node_ip_address bondname mode bond_ip bond_netmask eth# eth# [eth#] [eth#] The required parameters are as follows: For node_ip_address, specify the IP address of the node you want to contact. For mode, specify active-backup, 802.3ad, or balance-alb. For bond_ip, specify the IP address you want to use to identify the new bond. For bond_netmask, specify the netmask that you want to use to identify the new bond. For eth#, specify the interfaces that you want to bond. Specify the interfaces as ethnumber. You must specify at least two interfaces. Bonding command example: bonding enable bond0 balance-alb eth2 eth3oh, I The preceding command creates a new virtual interface on the computer that is called bond0 with an IP address of The bond is composed of interfaces eth2 and eth3. You can also specify that the node IP address and the bond IP address be the same. In that case, the primary interface becomes part of the bond.

77 Storage pool management procedures Configuring a secondary network for storage pool administration 77 Figure 6-3 Bonding example Server_ Server_02 eth1 eth Command issued from Server_01 bonding enable bond0 balance-alb eth1 eth2 Configuring a secondary network for storage pool administration If you have a NetBackup 5020 appliance, and you configured it to use a 10-GB network during the configuration process, you can configure an administrative network on the 1-GB interface. After you configure the administrative network, the 10-GB network becomes dedicated to backups, restores, and other work. The following procedure explains how to configure a 1-GB administrative network for an appliance.

78 78 Storage pool management procedures Configuring a secondary network for storage pool administration To configure an additional network for administrative purposes 1 Obtain the configuration information for the new network from your network administrator. Obtain the following information: Information to obtain IP address Default gateway Netmask Network information for this interface 2 Use an Ethernet cord to connect the appliance's 1-GB interface to your corporate network. Plug one end of the cord into the port that is labeled NIC 2. This port is a 1-GB port. 3 Open a Web browser and type the following URL: For address, specify the storage pool authority node's IP address or fully qualified domain name (FQDN). 4 (Conditional) Affirm the security exception for the installer. Depending on your site's security policies, you might see a browser security certificate affirmation page when you start the installer. 5 On the log on page, in the User Name field, type root. 6 In the Password field, type the password. By default, the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). 7 Click Log on. 8 On the welcome page, click Start the network configuration wizard.

79 Storage pool management procedures Changing an appliance node's IP address 79 9 On the Network Configuration page, complete the following fields: Field Name Network Interface IP Address Content Use the pull-down menu to select interface eth1. Type the IP address that you want to assign to interface eth1. If Dynamic Host Configuration Protocol (DHCP) is enabled on the network, the IP address field might be populated with an IP address automatically. Change this IP address to a static IP address. Default Gateway Type the default gateway for this interface. This value is the gateway that you obtained from your network administrator. 10 Click Next. 11 Observe the network configuration progress on the Progress page. 12 When the network configuration is complete, click Finish. Changing an appliance node's IP address Symantec requires that you configure appliances with fully qualified domain names (FQDNs) for the following reasons: The features of the Deduplication Appliance Software interoperate with NetBackup software when the appliance is configured in terms of FQDNs. If you ever need to change an appliance's IP address, the appliance must have been configured with an FQDN in the Storage Pool Configuration Wizard when the storage pool was configured originally. Previous releases of the Deduplication Appliance Software permitted you to define an appliance in terms of IP addresses. However, you cannot change an appliance's IP address if you configured the appliance with only an IP address when you performed the initial configuration. If you want to change an appliance's FQDN to a different FQDN, or if you want to change an appliance's IP address to an FQDN, use the procedure called "Changing node IP addresses to FQDNs or changing node FQDNs to new FQDNs (unclustered storage pools)" in the PureDisk Administrator's Guide. The following procedures explain how to examine an appliance's initial configuration definitions and how to change an appliance node's IP address:

80 80 Storage pool management procedures Changing an appliance node's IP address See Examining an appliance node to determine whether it was defined in terms of an FQDN or in terms of an IP address on page 80. See Changing an appliance node's IP address on page 81. Examining an appliance node to determine whether it was defined in terms of an FQDN or in terms of an IP address The following procedure lets you determine whether an appliance node was configured with an FQDN or with an IP address when the appliance was originally connected to your corporate network and configured. To verify FQDN use or IP address use on an appliance node 1 Use an SSH connection to connect to the storage pool authority node. 2 Type the user name and password for the appliance shell menu. By default, the user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). 3 After the welcome information appears, press q to display the root mode menu. 4 Type the following command at the shell menu prompt: > nodeinfo

81 Storage pool management procedures Changing an appliance node's IP address 81 5 Analyze the output. If the node was configured with an FQDN, the output is similar to the following: [node_1] enabled: true ip: acme.beep.com netmask: interface: eth1 status: active services: spa,nbu,mbs,mbe,cr If, however, the node was configured with an IP address, the output is similar to the following: [node_1] enabled: true ip: netmask: interface: eth1 status: active services: spa,nbu,mbs,mbe,cr 6 Type the following command at the shell menu prompt to return to the main shell menu: > exit If you want to change the appliance node's IP address, stay in the shell menu. Do not exit the shell menu. See Changing an appliance node's IP address on page 81. Changing an appliance node's IP address The following procedure explains how to change an appliance node's IP address.

82 82 Storage pool management procedures Changing an appliance node's IP address To change an appliance node's IP address 1 (Conditional) Verify whether the node was configured with an IP address or with an FQDN. Perform this step if you are not sure about how the node was configured. See Examining an appliance node to determine whether it was defined in terms of an FQDN or in terms of an IP address on page Log into the PureDisk administrative Web UI, click Monitor > Jobs, and stop all the jobs that are running on the storage pool. 3 Perform the following steps to start the shell menu: Use an SSH connection to connect to the storage pool authority node. You can use IP address , which is eth0, to connect to the storage pool authority node's eth0 (NIC1) port. Type the user name and password for the appliance shell menu. By default, the user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). After the welcome information appears, press q to display the root mode menu. 4 Type the following command to enter PureDisk mode: > PureDisk 5 Type the following command to stop all services on all nodes: > stop all 6 Type the following command to return to the main shell menu: > exit 7 (Conditional) If a bond was previously created, disable the bond. Type the following command to enter network mode: > network Type the following command to display the current bonding status: > bonding show

83 Storage pool management procedures Changing an appliance node's IP address 83 > config show If the output from the bonding show command indicates that bonding is enabled, use the instructions in the next bulleted item to disable the bonding. If the output from the bonding show command indicates that bonding is disabled, proceed to the following step: Step 10 Type the following command to disable all existing interface bonds for the interface you want to change: > bonding disable nodeip bondname The output from the bonding show command includes the information you need to specify the nodeip and the bondname arguments to the bondingdisable command. Additional information about these arguments is as follows: For nodeip, type the IP address you want to change. For bondname, type the name of the bonding interface. Type y in response to the question regarding the possible loss of your network connection. 8 Type the config show command to display the current configuration, and examine the output. For example, the following command shows that eth2 and eth3 are not configured: Node IP Address Interface IP Address Netmask HW Address MTU * eth :0C:29:83:3A:D * eth * :0C:29:83:3A:DD * eth2 N/A N/A 00:0C:29:83:3A:E * eth3 N/A N/A 00:0C:29:83:3A:F Type the following command to add an IP address to an unconfigured interface of the node: > config addr node_ip ethnum new_ip netmask These arguments are as follows: For node_ip, type the IP address of the node you want to change. For ethnum, type name of an idle interface. Choose an interface that is not configured at this time.

84 84 Storage pool management procedures Changing an appliance node's IP address The example in step 8shows that eth2 and eth3 are unconfigured interfaces. For new_ip, type the new IP address that you want to assign to the node. For netmask, type the netmask for this interface. For example, assume that you want to change a node's IP address from to IP address currently resides on eth1. You can type the following shell menu command: > config addr eth Keep the shell menu open. You need to use it again in subsequent steps. 10 Change the IP address in the Domain Name Server (DNS) or in the hosts file(s). Your goal is to change how the appliance node names are resolved to reflect the new IP address. If your site uses a DNS, update the DNS to reflect the new naming. For example, change the IP address from acme.beep.com/ to acme.beep.com/ If your site does not use a DNS, update the hosts files on each computer that interoperates with the appliance node. Perform these updates as follows: For appliance nodes within this storage pool, update the hosts file information from the storage pool authority node's shell menu. The following list explains, in general terms, the appliance shell menu commands to use when you update the hosts file on an appliance node: To add the new IP address to all the nodes in the storage pool, type network, and then type the hosts add. To remove the old IP address from all the nodes in the storage pool, type network, and then type the hosts del command. For other storage pools that communicate with the changed storage pool, update the hosts files on all nodes. Log into the other storage pool's storage pool authority node. Then use the shell menu to update the hosts information for all the other appliance nodes in that storage pool. For example, update other storage pools if replication between storage pools is enabled. For other computers at your site that need to connect to the changed storage pool, log into each of those computers, and update the hosts file manually. For example, update clients.

85 Storage pool management procedures Changing an appliance node's IP address 85 Note that the fully qualified domain name (FQDN) of the node does not change during this procedure. If you use both a DNS and a hosts file, make sure that the changes you make do not conflict. For more information about the hosts file, see one of the following: See (Conditional) Completing the Network Configuration - Edit Host Name page on page 34. See (Conditional) Configuring the hosts file on page 40. For more information about the appliance shell menu and the parameters for the shell menu commands, see the following: See Logging into the shell menu on page Type the following command to assign the new IP address to the node: > config addr node_ip ethnum new_ip netmask The parameters are as follows: For node_ip, type the new IP address that you want to assign to the node. For ethnum, type the ethnum number of the interface. For new_ip, type the new IP address that you want to assign to the node. This instance is the second time that you type the new IP address on this command line. For netmask, type the netmask for this interface. For example, assume that you want to change a node's IP address from to IP address currently resides on eth1. You can type the following shell menu command: config addr eth Type the following shell menu command to return to the root menu: > exit

86 86 Storage pool management procedures Changing an appliance node's IP address 13 Type the following shell menu command. Then examine its output to confirm that all the IP addresses have been updated to the new IP addresses: > nodeinfo For example, assume that you have a two-node storage pool with IP addresses and You can type the following commands to display the FQDNs and IP addresses to verify their correctness: spa> nodeinfo [node_1] enabled: true ip: spa.myco.net netmask: interface: eth1 status: services: active spa,nbu,mbs,mbe,cr [node_2] enabled: true ip: additional_node.myco.net netmask: interface: eth1 status: active services: nbu,mbe,cr 14 Type the following shell menu command to access the network commands: > network

87 Storage pool management procedures Changing an appliance node's IP address Use the ping command to test the connectivity between the nodes in the storage pool, as follows: > ping host nodeip > ping For host, type the IP address or the host name of the destination computer to receive the ping. For nodeip, type the IP address of the source computer from which you want to send the ping. For example, assume that you need to verify connectivity to and from the nodes in your storage pool. You can type the following commands to verify that the nodes can connect to computers outside the storage pool: PING a568.d.akamai.net ( ) 56(84) bytes of data. 64 bytes from a deploy.a.com ( ): icmp_seq=1 ttl=46 time=345 ms > ping PING a568.d.akamai.net ( ) 56(84) bytes of data. 64 bytes from a deploy.a.com ( ): icmp_seq=1 ttl=46 time=344 ms Type the following commands to ensure that the nodes can connect to each other: > ping PING ( ) 56(84) bytes of data. 64 bytes from : icmp_seq=1 ttl=64 time=0.342 ms > ping PING ( ) 56(84) bytes of data. 64 bytes from : icmp_seq=1 ttl=64 time=0.167 ms 16 At the menu prompt, type the following command to access the PureDisk shell menu commands: > PureDisk 17 Type the following command to start PureDisk services: > start all

88 88 Storage pool management procedures About Fibre Channel communication 18 Type the following command to return to the root menu: > exit 19 Log into the appliance's Storage Pool Configuration Wizard or administrative Web UI and resume administrative operations. About Fibre Channel communication You can configure your hardware appliance with an optional Fibre Channel card. The appliance can use the Fibre Channel connection to transmit data from the storage pool to other storage pools or to other computers on the network. For information about how to verify, enable, or disable Fibre Channel communication, see the following: See Verifying, enabling, or disabling Fibre Channel communication on page 91. The addition of Fibre Channel cards enables optimized duplication of the following: Data transmissions from a NetBackup media server appliance to a deduplication appliance storage pool. Data transmissions between two storage pools that consist entirely of deduplication appliances. Both NetBackup and PureDisk can deduplicate client data and store the data in small, unique segments. In an optimized duplication, NetBackup copies the unique, deduplicated data segments from one host to another. For optimized duplication to be successful, all deduplication appliances need to be equipped with the optional Fibre Channel cards. If optimized duplication over the Fibre Channel connection fails, the system uses TCP/IP communication. After the storage pool is configured, use your switch's software interface to configure Fibre Channel zones. If you have multiple storage pools, and you want the storage pools to communicate with each other, configure each appliance in each storage pool to communicate with each appliance in the other storage pools. Include only one initiator and one target in one zone. Do not put HBA ports from the same computer into the same zone. The appliance issues an error message if you attempt to enable Fibre Channel communication on an appliance that is not equipped with a Fibre Channel card. The following topics show zoning examples: See Example - two all-in-one, single-node deduplication appliance storage pools on page 89.

89 Storage pool management procedures About Fibre Channel communication 89 See Example - two multinode deduplication appliance storage pools on page 89. Example - two all-in-one, single-node deduplication appliance storage pools The following figure shows the Fibre Channel connections between two small storage pools: Figure 6-4 Two-node Fibre Channel zoning example Storage Pool A Storage Pool B Appliance 1 Appliance 2 Initiator Initiator Target Target In the preceding figure, each storage pool is an all-in-one, single-node deduplication appliance storage pool. Correct zoning consists of two separate zones, one for each initiator/target pair, as follows: Zone 1 includes the initiator for appliance 1 and the target for appliance 2. Zone 2 includes the initiator for appliance 2 and the target for appliance 1. After you configure the Fibre Channel zones, the appliance sends data over the Fibre Channel network whenever possible. If your site's Fibre Channel network is unavailable, the appliance uses the TCP/IP network. Example - two multinode deduplication appliance storage pools The following figure shows the Fibre Channel connections between two multinode storage pools:

90 90 Storage pool management procedures About Fibre Channel communication Figure 6-5 Multinode Fibre Channel zoning example Storage Pool A Appliance 1 Initiator Target Storage Pool B Appliance 4 Initiator Appliance 2 Target Initiator Target Appliance 5 Initiator Appliance 3 Target Initiator Target In the preceding figure, storage pool A is a three-node deduplication appliance storage pool, and storage pool B is a two-node deduplication appliance storage pool. Correct zoning consists of 12 separate zones, one for each initiator/target pair, as follows: Zone 1 includes the initiator for appliance 1 and the target for appliance 4. Zone 2 includes the initiator for appliance 1 and the target for appliance 5. Zone 3 includes the initiator for appliance 2 and the target for appliance 4. Zone 4 includes the initiator for appliance 2 and the target for appliance 5. Zone 5 includes the initiator for appliance 3 and the target for appliance 4. Zone 6 includes the initiator for appliance 3 and the target for appliance 5. Zone 7 includes the initiator for appliance 4 and the target for appliance 1. Zone 8 includes the initiator for appliance 4 and the target for appliance 2.

91 Storage pool management procedures Verifying, enabling, or disabling Fibre Channel communication 91 Zone 9 includes the initiator for appliance 4 and the target for appliance 3. Zone 10 includes the initiator for appliance 5 and the target for appliance 1. Zone 11 includes the initiator for appliance 5 and the target for appliance 2. Zone 12 includes the initiator for appliance 5 and the target for appliance 3. Verifying, enabling, or disabling Fibre Channel communication You can use the following procedure to enable or disable Fibre Channel communication from the shell menu. By default, Fibre Channel communication is disabled. To enable (or disable) Fibre Channel communication from the shell menu 1 Use a Secure Shell (SSH) agent to connect to the appliance for which you want to enable or disable Fibre Channel communication. For example, you can use PuTTY, which is available as a free download. 2 Log into the appliance. By default, the user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). 3 Type FC at the system prompt and press Enter. For example: > FC 4 Type show nodeip to display the Fibre Channel connections that are currently in effect. For nodeip, type the IP address of the appliance for which you want to enable Fibre Channel communication. 5 Type enable-ft to enable Fibre Channel communication for this appliance. Perform this step if the show command indicates that Fibre Channel communication is disabled and you want to enable it. Note: If Fibre Channel communication is enabled, and you want to disable it, type disable-ft.

92 92 Storage pool management procedures About non-event-based SNMP traps You can use the following procedure to enable or disable Fibre Channel transmissions from the administrative Web UI. To enable (or disable) Fibre Channel transmission from the administrative Web UI 1 Open a browser, and type the following URL to access the storage pool authority's opening panel: For URL, type the URL for the storage pool authority node. 2 Log in as root. 3 Click Settings > Configuration. 4 In the left pane, under Configuration, click Fibre Transport. 5 In the right pane, under the Fibre Transport heading, click in the box and click Save. Note: If Fibre Channel communication is enabled, and you want to disable it, clear the box. Click the Fibre Channel box on the source storage pool only. You do not need to enable this capability on the receiving storage pool. About non-event-based SNMP traps The NetBackup deduplication appliance enables you to send non-event-based SNMP traps. PureDisk can send an SNMP trap to notify you of the following types of non-event-based system activity: Disks reaching their hard limit or their soft limit Job failures Stopped services Hardware monitoring In addition to sending an SNMP trap, PureDisk logs all traps in the following files: /Storage/log/NonEventBasedSNMP.log /Storage/log/pdhwmon.log (NetBackup deduplication appliance hardware only) PureDisk sends traps of the following format:

93 Storage pool management procedures About non-event-based SNMP traps 93 Storagepool: storagepoolid (storagepoolname,spa:spahostname) Agent: agentid ([alias, ][hostname, ]ipaddress[, PDserver]) [Dataselection: dsid (dataselectionname)] [Job: jobid (workflowname)] [Jobstep: jobstepid (workflowstepname)] ErrID: errorid Descr: errordescription The following notes apply to the SNMP trap format: PureDisk omits alias if it is empty or equal to hostname. PureDisk omits hostname if it is empty or equal to ipaddress. PureDisk includes PDserver only if the agent is a PureDisk server. PureDisk omits PDserver if the error message applies to a client agent. If a field does not pertain to a specific trap, PureDisk omits the field. This situation can occur, for example, with the Dataselection, Job, or Jobstep fields. You can use the Web UI to change the following values: The alias and hostname values for an agent. To change these values for client agents, select Manage > Agents, select a client agent in the left pane and edit the information in the right pane. Then click Save. To change these values for server agents, select Settings > Topology, select a server agent in the left pane, and edit the information in the right pane. Then click Save. The storagepoolname. To change this value for a storage pool, select Settings > Topology, select a storage pool in the left pane, and edit the information in the right pane. Then click Save. The following is an SNMP trap example for software traps: SNMPv2-MIB::sysUpTime.0 = Timeticks: ( ) 15:34:03.65 SNMPv2-MIB::snmpTrapOID.0 = OID: VERITAS-COMMAND-CENTRAL-MIB::ccCritical VERITAS-COMMAND-CENTRAL-MIB::alertDescription = STRING: Storagepool: 771 (birdie,spa:acme.com)agent: (acme.com, PDserver)ErrID: 1001Descr: Service 'Controller' (pdctrl) is currently not running The following is an SNMP trap example for hardware traps:

94 94 Storage pool management procedures About non-event-based SNMP traps.iso.org.dod.internet.mgmt.mib-2.system.sysuptime.0: TimeTicks: 150 days, 0 hours, 26 minutes, 6 seconds.:.iso.org.dod.internet.snmpv2.snmpmodules.snmpmib.snmpmibobjects.snmptrap.snmptrapoid.0: Object ID: :.iso.org.dod.internet.private.enterprises.symantecsoftware.products.applianceMonitoringMib. systems.systemname: test_system_name:.iso.org.dod.internet.private.enterprises.symantecsoftware.products.appliancemonitoringmib. systems.powertrap: POWER 1 status : Failure detected: POWER 1 wattage : 0 Watts: POWER 1 lowwatermark : 0: POWER 1 highwatermark : 700 Watts:.iso.org.dod.internet.private.enterprises.symantecsoftware.products.applianceMonitoringMib. systems.cputrap: CPU 2 status : Disabled: CPU 2 voltage : -: CPU 2 lowwatermark : -: CPU 2 highwatermark : -: Note: Some lines in the preceding example were wrapped and indented for inclusion in this topic. The following topics contain information about SNMP traps on the deduplication appliance: See Enabling non-event-based SNMP traps for hardware monitoring on page 94. See Using the command-line shell to enable non-event-based SNMP traps on page 95. See Using the command-line shell to disable non-event-based SNMP traps on page 97. The information in this guide that describes SNMP traps supplements the information about how to enable SNMP traps that is included in the following manual: PureDisk Backup Operator's Guide Enabling non-event-based SNMP traps for hardware monitoring The following procedure describes how to enable the SNMP software.

95 Storage pool management procedures About non-event-based SNMP traps 95 To configure the SNMP software 1 Obtain the following files from the storage pool authority node and install them on your site's SNMP manager server: /opt/pdinstall/snmp/veritas-reg.mib /opt/pdinstall/snmp/veritas-tc.mib /opt/pdinstall/snmp/vrts-cc.mib /opt/pdinstall/snmp/symantec-appliance-monitoring.mib In the preceding list, the first three files constitute the NetBackup MIB and are used for monitoring software events. The last file is used for monitoring hardware events. 2 Perform one of the following procedures: The procedure called "Enabling the non-event-based SNMP trap feature" in the online help or in the following manual: PureDisk Backup Operator's Guide The following procedure: See Using the command-line shell to enable non-event-based SNMP traps on page 95. See About non-event-based SNMP traps on page 92. Using the command-line shell to enable non-event-based SNMP traps The following procedure explains how to use the appliance's command-line shell to enable non-event-based SNMP traps. This procedure has the same effect as the SNMP enablement procedure in the following manual: PureDisk Backup Operator's Guide To enable non-event-based SNMP traps 1 Start a command-line shell session on the storage pool authority node. Perform the following steps: Connect to the storage pool authority node through an SSH connection. Type the user name and password for the appliance shell menu. By default, the user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). After the welcome information appears, press q to display the root mode menu. Type system at the shell menu prompt and press Enter.

96 96 Storage pool management procedures About non-event-based SNMP traps For example: > system 2 Type the following snmp add command to specify your SNMP server name and (optionally) your SNMP community: > snmp add server [community] For server, specify the IP address, host name, or FQDN of your site's SNMP server. The appliance must be able to contact this server. For community, specify the community name. This argument is optional. Default is public. For example: > snmp add Successfully updated SNMP SERVER to (Optional) Type the following command to verify the SNMP server: > snmp show SNMP PORT : 162 SNMP SERVER : SNMP ENABLE : 0 SNMP COMMUNITY : public 4 Type the following snmp enablecommand to enable SNMP: > snmp enable 5 (Optional) Type the following command to verify that SNMP is enabled: > snmp show SNMP PORT : 162 SNMP SERVER : SNMP ENABLE : 1 SNMP COMMUNITY : public 6 Type the following command to return to the main shell menu: > exit 7 Type the following command to exit the shell menu: > logout

97 Storage pool management procedures About non-event-based SNMP traps 97 See About non-event-based SNMP traps on page 92. Using the command-line shell to disable non-event-based SNMP traps The following procedure explains how to disable non-event-based SNMP traps. To disable non-event-based SNMP traps 1 Start a command-line shell session on the storage pool authority node. Perform the following steps: Connect to the storage pool authority node through an SSH connection. Type the user name and password for the appliance shell menu. By default, the user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). After the welcome information appears, press q to display the root mode menu. Type system at the shell menu prompt and press Enter. For example: > system 2 Type the following command to disable SNMP: > snmp disable 3 (Optional) Type the following command to verify that SNMP is disabled: > snmp show SNMP PORT : 162 SNMP SERVER : SNMP ENABLE : 0 SNMP COMMUNITY : public 4 Type the following command to return to the main shell menu: > exit 5 Type the following command to exit the shell menu: > logout See About non-event-based SNMP traps on page 92.

98 98 Storage pool management procedures About passwords on the deduplication appliance About passwords on the deduplication appliance The deduplication appliance has several user accounts. During the initial configuration, Symantec recommends that you change the password for the administrative root user from the default of to a strong password of your own choosing. The default password for all the accounts is P@ssw0rd. The sixth character is the numeral zero (0). For information about creating passwords, see the following: See Guidelines for creating passwords on page 46. The following topics explain how to change the passwords in use on the deduplication appliance: See sysadmin account's password on page 98. See Operating system root user's password on page 99. See Configuration Wizard's password on page 99. See Storage pool administrative Web UI's root account password on page 99. See Root account's password on a remote storage pool on page 100. sysadmin account's password The sysadmin account is the operating system account through which you can access the appliance command-line interface. For more information about how to use the command line shell to change the sysadmin account's password, see the following: See About the appliance shell menu on page 109. The following procedure explains how to change the sysadmin account's password: To change the sysadmin account's password 1 Log into the storage pool authority node as sysadmin via a secure shell (SSH) connection. 2 Type the existing password when prompted. 3 Press any key to display the help and the root mode menu. 4 Select admin on the root menu. 5 Select password. 6 Follow the prompts to change the password. The default is P@ssw0rd.

99 Storage pool management procedures About passwords on the deduplication appliance 99 Operating system root user's password This password is the individual appliance's operating system's root user account. The following procedure explains how to change this password: To change the operating system root user's password 1 Log into an appliance as root. 2 Use the passwd(1) command to change the root password. The default is P@ssw0rd. Configuration Wizard's password This password is used only when you start the installer to access the web-based Network Configuration Wizard or Storage Pool Configuration Wizard. The following procedure explains how to change this password: To change the Configuration Wizard's password 1 Type the following URL into a browser: For spa_fqdn, specify the fully qualified domain name of the storage pool authority node. 2 On the welcome page, click Change configuration wizard password, which appears as a the link at the right. 3 To change the password, follow the prompts on the window that appears. The default is P@ssw0rd. Storage pool administrative Web UI's root account password The storage pool authority's administrative Web UI has a root user account. The root user can access the storage pool authority services and can also configure the storage pool on the NetBackup master server. The following procedure explains how to change this password:

100 100 Storage pool management procedures Optimized duplication compatibility levels To change the storage pool administrative Web UI's root account password 1 Type the following URL into a browser: For spa_fqdn, specify the fully qualified domain name of the storage pool authority node. 2 Click Settings > Configuration > User Management > Users > root. 3 In the right pane, click Change Password. Root account's password on a remote storage pool You can create a central storage pool that collects report information from other, remote storage pools. If you change the root password on one of the remote (managed) storage pools, also change the password of the remote storage pool on the central storage pool's Settings page. The following procedure explains how to change this password: To change the root account's password on a remote storage pool 1 Type the following URL into a browser: For central_spa_fqdn, specify the fully qualified domain name of the central storage pool authority node. 2 Click Settings > Central SPA > World > Storage Pool Management > PureDisk Appliance. 3 In the right pane, update the Password field. Optimized duplication compatibility levels When you upgrade storage pools, remember that the order in which you upgrade can affect the success of optimized duplication. Storage pools that are at the same Deduplication Appliance Software level can complete optimized duplication operations to each other. Storage pools that are at a lower Deduplication Appliance Software level can write optimized, duplicated backups to storage pools that are at a higher Deduplication Appliance Software level. Storage pools that are at a higher Deduplication Appliance Software level cannot write optimized, duplicated backups to storage pools that are at a lower Deduplication Appliance Software level.

101 Storage pool management procedures Optimized duplication compatibility levels 101 For example, a storage pool at the Deduplication Appliance Software 1.2 level can write optimized, duplicated backups to storage pools at the Deduplication Appliance Software 1.3 level. A storage pool at the Deduplication Appliance Software 1.3 level cannot write optimized, duplicated backups to storage pools at the 1.2 level.

102 102 Storage pool management procedures Optimized duplication compatibility levels

103 Chapter 7 Hardware monitoring and alerts This chapter includes the following topics: About hardware monitoring and alerts About hardware monitoring and alerts The deduplication appliance monitors itself for hardware problems. If it detects a problem that needs attention, it can use three different notification mechanisms: Retrieving administrative Web UI hardware monitoring and alerts See Retrieving hardware monitoring information on page 103. Send an to the local administrator. See About notification from the deduplication appliance on page 106. Sends a notification to Symantec using the Call Home feature. See About the Call Home feature on page 73. Symantec recommends that you check for hardware alert messages on a daily basis. Retrieving hardware monitoring information The following procedures explains how to retrieve hardware monitoring information from the administrative Web UI and from the appliance shell menu. To retrieve hardware monitoring information from the administrative Web UI 1 Log into the administrative Web UI. 2 Click Monitor > System.

104 104 Hardware monitoring and alerts About hardware monitoring and alerts 3 In the right pane, click the plus sign (+) next to the name of the storage pool you want to monitor. The system displays the categories of information that are available to be monitored. 4 Click the hardware category for which you want the system to display information. To retrieve hardware monitoring information from the appliance shell menu 1 Connect to the storage pool authority node through a secure shell. 2 Type the logon name and password for the appliance. By default, the logon name is sysadmin, and the password is P@ssw0rd. The sixth character in the password is the numeral zero (0). 3 Press any key to advance from the Welcome screen. 4 Press q to exit the help information. 5 Type the system > hwmon show hw_sensor command to monitor a specific piece of hardware or all of the components. For hw_sensor, type the name of the hardware you want to monitor. The following table contains the hardware that is monitored as well as a description for each unit. Monitored Hardware CPU Sample of collected data Monitors the following: Status - Monitors the status of the CPU, such as, Presence detected and No CPU(s) detected. Voltage - Monitors the voltage to the appliance CPU chip and reports a CPU failure if any of the following conditions occur: No voltage Voltage less than 0.99 volts Voltage more than 1.25 volts

105 Hardware monitoring and alerts About hardware monitoring and alerts 105 Monitored Hardware Disk Sample of collected data Monitors the boot drive and the storage drives and reports a disk failure if an internal erroneous state occurs. This view provides the following information: Slot No - Slot in the robot that contains the volume. Status - Current status of the media. The status can be Frozen, Active, etc. Capacity - Capacity that is in use. Type - The type of disk that is configured. Enclosure ID - ID of the enclosure that the disk resides in. Fan Monitors the following: Status - Monitors the status of the fan, such as, Presence detected and No Fan(s) detected. Speed - Monitors the fan speed and reports a fan failure when the following conditions occur: Fan speed less than 1974 rpm Fan speed more than 8977 rpm If there is a failure with the fan, a Critical warning is displayed. If the fan is not installed, a Not Installed warning is issued. Power Supply Monitors the power supply wattage and reports a failure when the following conditions occur: 0 watts Wattage more than 700 watts The following status warning are also provided: Not Available - Occurs if the power module is installed and no power is supplied. That can occur because it is not connected to the power outlet or some other reason. Not Installed - Occurs if the Power Module is pulled out. Critical - Occurs if the Power Module is operated with a warning.

106 106 Hardware monitoring and alerts About hardware monitoring and alerts Monitored Hardware RAID Sample of collected data Monitors the RAID status and reports an error if the status changes from optimal. The following data is collected: Name - The name of the RAID device. Status - Shows the current status of the device, such as Optimal. Capacity - The capacity of each device. Type - The type of RAID device, such as RAID1 and RAID 6. Disks - The disks being used. Temperature Information Monitors the temperature of the appliance at different points and reports a failure if the following limits are exceeded: Intake Vent Temp Lower than 0 C or higher than 60 C Outtake Vent Temp Lower than 0 C or higher than 60 C Backplane Temp Lower than 0 C or higher than 60 C See About notification from the deduplication appliance on page 106. See About the Call Home feature on page 73. About notification from the deduplication appliance The deduplication appliance has the ability to send an to a local administrator when a hardware failure is detected. You can use the System > hwmon > command from the command-line interface to configure the address that you want to use to receive the hardware failure notification. The contents of the identifies the type of hardware failure that occurred and a status of the failure. For information on how to configure addresses using the command line interface, refer to the following topic: See Shell menu reference on page 114. The following table lists the hardware failures that prompt an notification. It also contains an example of the contents that would appear in the for each failure.

107 Hardware monitoring and alerts About hardware monitoring and alerts 107 Monitored Hardware Power Supply (1 or 2) Example of the contents POWER 1 status : Presence detected POWER 1 wattage : 750 Watts POWER 1 lowwatermark : 0 POWER 1 highwatermark : 700 Watts CPU (1 or 2) CPU 1 status : Presence detected CPU 1 voltage : 0.72 Volts CPU 1 lowwatermark : 0.99 V CPU 1 highwatermark : 1.25 V Fan (1, 2, 3, or 4) FAN 1 status : Device Present FAN 1 speed : 9500 RPM FAN 1 lowwatermark : 1974 RPM FAN 1 highwatermark : 8977 RPM Temperature (1, 2, or 3) TEMPERATURE 1 type : Intake Vent Temp TEMPERATURE 1 temperature : 80 degrees C TEMPERATURE 1 lowwatermark : 0 degrees C TEMPERATURE 1 highwatermark : 70 degrees C RAID (1, 2, 3, or 4) RAID 1 name : vd0 RAID 1 status : Failed RAID 1 capacity : 67.75GB RAID 1 type : RAID-0 RAID 1 disks : 0 Disk (1 or 2) DISK 1 slot number : 0 DISK 1 status : failed DISK 1 capacity : 67.75GB DISK 1 type : SAS DISK 1 enclosure id : 8 See Retrieving hardware monitoring information on page 103. See About the Call Home feature on page 73.

108 108 Hardware monitoring and alerts About hardware monitoring and alerts

109 Chapter 8 Appliance shell menu This chapter includes the following topics: About the appliance shell menu Logging into the shell menu Shell menu usage Shell menu commands available in all modes Shell menu reference About the appliance shell menu The appliance shell menu is designed to simplify the administration of the deduplication appliance. Most of the normal administration functions of a PureDisk server are easily done from within this menu system. The following topics describe the appliance shell menu: See Logging into the shell menu on page 109. See Shell menu usage on page 112. See Shell menu commands available in all modes on page 113. See Shell menu reference on page 114. Logging into the shell menu The following procedure explains how to log into the shell menu.

110 110 Appliance shell menu Logging into the shell menu To log into the shell menu 1 Connect to the deduplication appliance using Secure Shell (SSH). In a multinode environment, be sure to connect to the storage pool authority node. 2 Enter the logon name and password for the deduplication appliance. By default, the user name is sysadmin, and the password is P@ssw0rd. In the preceding password, the sixth character is the numeral zero (0). Caution: For security reasons, Symantec recommends that you change this password after the deduplication appliance is correctly installed and running. login as: sysadmin Using keyboard-interactive authentication. Password: Last login: Tue Dec 8 18:05: from After successful logon, the welcome screen displays. Press any key to continue. ******************************************** * PureDisk Appliance Server * * * * WARNING: Authorized Access Only * ******************************************** Welcome sysadmin it is Tue Dec 8 18:49:21 CST 2010 Press any key to continue...

111 Appliance shell menu Logging into the shell menu Review the help information that is presented, press the space bar to continue, or press q to quit out of the help information. CONTEXT SENSITIVE HELP [?] - Display context sensitive help. This is either a list of possible command completions with summaries, or the full syntax of the current command. A subsequent repeat of this key, when a command has been resolved, will display a detailed reference. AUTO-COMPLETION The following keys both perform auto-completion for the current command line. If the command prefix is not unique then the bell will ring and a subsequent repeat of the key will display possible completions. [enter] - Auto-completes, syntax-checks then executes a command. If there is a syntax error then offending part of the command line will be highlighted and explained. [space] - Auto-completes, or if the command is already resolved inserts a space. MOVEMENT KEYS [CTRL-A] - Move to the start of the line [CTRL-E] - Move to the end of the line. [up] - Move to the previous command line held in history. [down] - Move to the next command line held in history. [left] - Move the insertion point left one character. [right] - Move the insertion point right one character. DELETION KEYS [CTRL-C] - Delete and abort the current line [CTRL-D] - Delete the character to the right on the insertion point. [CTRL-K] - Delete all the characters to the right of the insertion point. [CTRL-U] - Delete the whole line. [backspace] - Delete the character to the left of the insertion point. ESCAPE SEQUENCES

112 112 Appliance shell menu Shell menu usage!! - Substitute the last command line.!n - Substitute the Nth command line (absolute as per 'history' command)!-n - Substitute the command line entered N lines before (relative) The deduplication appliance enters root mode after the help information finishes displaying. Entering root mode, following commands are available... admin history logout network nodeinfo PDCLI FC PureDisk storage system --Administrator user account --Display the current session's command line history --Logout the CLI session --Network Management --Show storage pool nodes info --PureDisk Command Line Interface Management --Fibre Channel management --PureDisk Management --Storage Management --System Management 5 Pressing the? key displays the available command options for the current mode. Shell menu usage This section details the use, options, and organization of the appliance shell menu. The initial mode outlines the various categories of tasks you can perform in the interface. All the commands are auto-completed. You can press Tab or Enter to complete a command. Pressing the? key displays more information. If you press? in blank line, available commands are displayed. If you press? after you enter a command, the format and usage of parameter are displayed. If you enter a command incorrectly or enter a command that does not exist, a ^ appears in the error location. For example: pd_oem> nosuchcommand ^ The ^ symbol is also used when additional information is required. For example:

113 Appliance shell menu Shell menu commands available in all modes 113 pd_oem.system> clock settime ^ time HH:MM:SS using 24 hour clock Shell menu commands available in all modes Some of the shell menu commands are available in all of the different modes. This section details these commands. Table 8-1 Command exit history Commands common to all shell menu modes Explanation Returns you to the shell menu root mode. Displays a record of which options were selected in the current session. Example of history output: pd_oem> history 1 2 admin 3 nodeinfo 4 su 6 system 7 meminfo 8 exit 9 history pd_oem> logout nodeinfo Logs you out of the current shell menu session. Displays the PureDisk node information. This information includes the TCP/IP address, the netmask, the interface name, the current status of PureDisk and the installed services. Example of nodeinfo output: pd_oem.admin> nodeinfo [node_1] enabled: true ip: netmask: interface: eth0 status: active services: spa,mbs,mbe,cr,nbu

114 114 Appliance shell menu Shell menu reference Shell menu reference The following table summarizes the commands available to you in root mode. Table 8-2 Command admin network PDCLI FC PureDisk storage system Root mode Explanation Used to administrator system user accounts. This option is not for PureDisk user accounts. Additional commands are available after you enter this mode. Used to view and update the networking portion of the deduplication appliance. Additional commands are available after you enter this mode. This mode displays all the PureDisk command-line commands. It is used to enter the PureDisk command line to enter specific PureDisk commands. This mode lets you manage any Fibre Channel cards present in the appliance. Used to display, update, and change various PureDisk information. Additional commands are available after you enter this mode. Provides the information about the storage on this deduplication appliance. Additional commands are available after you enter this mode. Used to display, update, and change various system information. Additional commands are available after you enter this mode. The admin mode lets you make administrative changes to the deduplication appliance. This section details the various options that are available when you are in admin mode.

115 Appliance shell menu Shell menu reference 115 Table 8-3 Command password Admin mode Explanation Changes the password for the sysadmin user that is used when establishing an SSH connection to the deduplication appliance. The default password for the sysadmin account is In the preceding password, the sixth character is the numeral zero (0). pd_oem.admin> password Changing password for sysadmin. You can now choose the new password. A valid password should be a mix of upper and lower case letters, digits, and other characters. You can use an 8 character long password with characters from at least 3 of these 4 classes, or a 7 character long password containing characters from all the classes. An uppercase letter that begins the password and a digit that ends it do not count towards the number of character classes used. New Password: Reenter New Password: Password changed. pd_oem.admin> su Lets you enter a standard UNIX shell with root access. Type exit or logout to return to the shell menu. The network mode lets you display and change the networking options of the deduplication appliance. This section details the various options that are available when you are in network mode. Note: When making networking changes to the appliance from the appliance shell menu, Symantec recommends you connect to the appliance through the management port at TCP/IP address The changes you make to the appliance network settings could cause you to lose your connection to the appliance if you use a port other than

116 116 Appliance shell menu Shell menu reference Table 8-4 Command bonding Network mode Explanation Used to enable, disable, or show the bonding for the network interfaces. The options for the command are: bonding enable nodeip bondname mode ip netmask interface1 interface2 interface3 interface4 interface5 interface6 where: nodeip is the TCP/IP address of the node that is affected by this command. bondname is the name of the bond being created. mode determines the type of bonding desired. Acceptable values are balance-alb, active-backup, and 802.3ad. For 802.3ad mode, configure a switch that supports IEEE 802.3ad Dynamic link aggregation for the bonding work. ip is the TCP/IP address of the new interface bond created. netmask is the netmask of the bonding TCP/IP address. interface is the list of interfaces you want included in the bonding. pd-oem.network> bonding enable bond0 balance-alb eth1 eth2 pd-oem.network> bonding enable bond1 balance-alb eth3 eth4 Be aware this command may take a while to finish. bonding disable nodeip where nodeip is the TCP/IP address of the node you want to disable. bonding show shows the current bonding configuration. pd-oem.network> bonding show Node IP Address Status Mode Interface enabled active-backup bond0

117 Appliance shell menu Shell menu reference 117 Table 8-4 Command config Network mode (continued) Explanation Used to display and configure network interfaces on the deduplication appliance. The options for the command are: config addr nodeip network_card ip_address netmask which lets you configure the TCP/IP address of the specified interface. For this command nodeip is the TCP/IP address of the node that is affected by this command, network_card is the name of the interface, ip_address is the new TCP/IP address, and netmask is the netmask for the TCP/IP address. pd_oem.network> config addr eth pd_oem.network> config show Node IP Address Interface IP Address Netmask * eth * eth * eth eth * This output was truncated for inclusion in this manual. The actual output also includes the hardware address and MTU. config dhcp enable/disable nodeip device where enable or disable determines if DHCP is enabled or disabled for the specified TCP/IP address and device. pd_oem.network> config dhcp enable eth0 pd_oem.network> config show Node IP Address Interface IP Address Netmask * eth0 N/A N/A * eth * eth eth * This output was truncated for inclusion in this manual. The actual output also includes the hardware address and MTU. config link up/down nodeip device where up or down starts or stops the specified interface. nodeip is the TCP/IP address of the node that is affected by this command, and device is the device name. pd_oem.network> config link down eth0

118 118 Appliance shell menu Shell menu reference Table 8-4 Command Network mode (continued) Explanation config (continued) config MTU nodeip device mtu_size where nodeip is the TCP/IP address of the node that is affected by this command, device is the device name, and mtu_size is the new size for the message transfer unit (MTU). pd_oem.network> config MTU eth config show displays the TCP/IP information for all interfaces on the deduplication appliance. config showdetail displays detailed TCP/IP information for all interfaces on the deduplication appliance. dns Used to display and configure DNS on the deduplication appliance. The options for the command are: dns enable enables DNS on the deduplication appliance. dns disable disables DNS on the deduplication appliance. dns set nameservers nameserver1 nameserver2 nameserver3 lets you configure the name servers that are used by DNS for the deduplication appliance. Separate multiple name server names with a space. pd_oem.network> dns set nameservers dns set searchdomain domainname lets you configure the DNS name servers and search domains for the deduplication appliance. pd_oem.network> dns set searchdomain dummy.net dns show displays the current DNS settings for the deduplication appliance. pd_oem.network> dns show DNS Status : Enabled search : dummy.net nameserver : nameserver : nameserver :

119 Appliance shell menu Shell menu reference 119 Table 8-4 Command hostname Network mode (continued) Explanation Used to display or change the host names on the deduplication appliance. The options for this command are: hostname change nodeip new_host_name changes the host name of the host at the specified TCP/IP address. pd_oem.network> hostname change newhostname pd_oem.network> hostname show IP Address Host Name : newhostname hostname show displays the current host name and TCP/IP address. hosts Lets you make changes to the hosts on the deduplication appliance. The options for this command are: hosts add entryip hostname1 hostname2 hostname3 where entryip is the TCP/IP address for the host that is specified for hostname1. Aliases can be specified using hostname2 and hostname3. hosts del nodeip where nodeip is the TCP/IP address of the node that is deleted from the /etc/hosts file. hosts reset deletes all entries in the /etc/hosts file. Depending on how you have name resolution configured, this option can be a very destructive command. hosts show displays the current host configuration. ifstat Used to display the network statistics for the appliance. Usage is ifstat nodeip [interval] [repeats].the options for the command are: nodeip where nodeip is the TCP/IP address of the node from which you want the network statistics. interval which is the delay in seconds between each report. The default value is one second. repeats which is the number of times the statistics repeat. The default value is five times. Examples: The first example displays the virtual memory statistics for the host with the default one-second interval and five repeats. In the second example, the information is shown six times at an interval of two second. pd_oem.system> ifstat pd_oem.system> ifstat

120 120 Appliance shell menu Shell menu reference Table 8-4 Command nsswitch Network mode (continued) Explanation Used to display or configure the information in the /etc/nsswitch.conf file on the deduplication appliance. The options for this command are: nsswitch conf database entry1 [entry2] [entry3] nsswitch show displays all nsswitch information about the deduplication appliance. ping Runs the ping command to test connectivity between hosts. By default, the command sends four probe packets. The options for this command are: ping host nodeip [devicename] [packets] where: host is either the TCP/IP address or the host name of the computer you want to ping. nodeip is the source TCP/IP address from where you want the ping to originate. devicename is the source device from where you want the ping to originate. packets is the number of packets to send. ping pd-oem eth0 4

121 Appliance shell menu Shell menu reference 121 Table 8-4 Command route Network mode (continued) Explanation Lets you display and change the TCP/IP routing tables. The options for this command are: route add nodeip netaddress netmask gateway device route del nodeip netaddress netmask is the TCP/IP address for the route you want to delete. route show which displays the currently available routes. The parameters for the command are: nodeip is the TCP/IP address of the node where you want to add the route. netaddress is the destination network address. netmask is the destination network subnet mask. gateway is the gateway used by the route. device is the name of the network interface. pd-oem.network> route show : Destination Gateway Genmask Flags U U U U U UG This output was truncated for inclusion in this manual. The actual output also includes additional information. setnodeip Set storage pool node TCP/IP address. setnodeip ip The parameter for the command is: ip is the TCP/IP address you want to designate as the primary node address. pd-oem.network> setnodeip **** set storage pool node ip to **** restart topology discovery service.

122 122 Appliance shell menu Shell menu reference Table 8-4 Command unconfig Network mode (continued) Explanation Unconfigure network settings unconfig addr nodeip device The parameters for the command are: nodeip is the IP address of the node on which you want the unconfigure command to take place. device is the device name for the network interface. Example (the show output is truncated for readability): pd-oem.network> config show Node IP Address Interface IP Address * eth * eth * pd-oem.network> unconfig addr eth0 The FC mode lets you display and change the configuration of the Fibre Channel card(s). This section details the various options that are available when you are in the FC mode. Note: Support for Fibre Channel communication on the NetBackup Deduplication Appliance is deferred. Please contact your sales representative for information about Fibre Channel capabilities. If you attempt to enable or activate any of the Fibre Channel features, you receive an error message indicating no Fibre Channel cards are found. Symantec updates the deduplication appliance software documentation from time to time. To see the most up-to-date information, download an electronic version of this guide on the following Symantec Support Web site: Table 8-5 Command enable-ft disable-ft FC mode Explanation This command enables Fibre Channel transport on the appliance. This command disables Fibre Channel transport on the appliance.

123 Appliance shell menu Shell menu reference 123 Table 8-5 Command listpath FC mode (continued) Explanation This command reports information about the path to a specific device. For example: app1.fc> listpath Checking From To (app1.acme.com) (app1.acme.com) (app1.acme.com) (app3.acme.com) 1 reset scan Removes the existing Fibre Channel pipes and recreates or scans the Fibre Channel device. Use the reset command when the Fibre Channel connection has failed or appears stale. If you use the reset command, the system disrupts data transfers, such as backups. The reset command does not disable the Fibre Channel transport capability on the appliance. This command discovers the remote Fibre Channel ports that are in the same zone as the initiator port. Usage is scan nodeip number The options for the command are: nodeip is the TCP/IP address of the node where the command runs. number which is the number of the Fibre Channel initiator port you want to scan. You can find this number using the FC > show command. show This command shows information about the Fibre Channel HBA ports. The option for the command is nodeip, which is the TCP/IP address of the node where the command runs.

124 124 Appliance shell menu Shell menu reference Table 8-5 Command stat FC mode (continued) Explanation This command shows the I/O statistics of the Fibre Channel HBA ports. Usage is stat nodeip [interval] [repeats]. The required options for the command are: nodeip which is the TCP/IP address of the node where the command runs. interval specifies the time interval monitored, in seconds. repeats indicates the number of times to repeat the monitor. The following command displays the Fibre Channel statistics for TCP/IP address and repeats five times at one-second interval. pd-oem.fc> stat verify-conf This command performs a verification of the configuration file to confirm it is not corrupt. The PureDisk mode lets you display and change the PureDisk configuration. This option includes restarting the PureDisk services and applying PureDisk patches. This section details the various options that are available when you are in PureDisk mode.

125 Appliance shell menu Shell menu reference 125 Table 8-6 Command dsstat PureDisk mode Explanation Displays the data store statistics for the deduplication appliance s data store. You must provide the TCP/IP address of the deduplication appliance s data store. You can specify nodeip after the dsstat command as shown to run the dsstat on a specific node. pd_oem:puredisk> dsstat ************ Data Store statistics ************ Data storage Size Used Avail Use% 3.6T 1.2G 3.6T 0% Number of containers :2 Average container size : bytes(7.88mb) Space allocated for containers : bytes(15.76mb) Space used within containers : bytes(15.76mb) Space available within containers:0 bytes(0.00mb) Space needs compaction :0 bytes(0.00mb) Records marked for compaction :0 Active records :127 Total records :127 patch Lets you perform various actions that are related to patching the deduplication appliance. The options for this command are: patch apply filename applies the filename patch. patch get URL retrieves the patch at the specified URL. The URL is entered in the form ftp scp://url. patch list-applied displays all the patches that are applied to the deduplication appliance. patch list-downloaded displays all the patches that are downloaded to the deduplication appliance and available for application. patch remove filename removes the filename patch. patch rollback filename rolls back the patch that is specified in string. The value for the filename variable is found by using the patch list-applied command. restart Lets you restart the PureDisk services. The options for this command are: restart all which restarts all PureDisk services on all deduplication appliances in the environment. restart node which restarts the PureDisk services on the current PureDisk node.

126 126 Appliance shell menu Shell menu reference Table 8-6 Command show PureDisk mode (continued) Explanation Displays the version of PureDisk installed on the appliance. pd_oem:puredisk> show PureDisk version #####, installed on Fri 09:32:10 CDT (GMT-05). Current revision #####. start Used to start the PureDisk services either on the specified node or on all PureDisk nodes in the environment. The options for this command are: start node nodeip where nodeip is the TCP/IP address of the node that needs the services started. start all starts the PureDisk services on all nodes. status Displays the status of the PureDisk services either on the specified node or on all PureDisk nodes in the environment. The options for this command are: status node nodeip where nodeipis the TCP/IP address of the node that is affected by this command. status all displays the services on all nodes. stop Used to stop the PureDisk services either on the specified node or on all PureDisk nodes in the environment. The options for this command are: stop node nodeip where nodeip is the TCP/IP address of the node that is affected by this command. stop all stops the services on all nodes.

127 Appliance shell menu Shell menu reference 127 Table 8-6 Command PureDisk mode (continued) Explanation supportlogs Collects system log information and uploads it to a remote server. The command format is supportlogs destination-url. The remote server must be an FTP or SCP server. The destination-url can be a remote file or directory. If the destination-url is a directory, it must end with a slash (/). This command takes some time to run. The URL for the remote server is entered in one of the two formats that is shown: supportlogs ftp://username@url. supportlogs scp://username@url pd_oem.puredisk> supportlogs scp://root@support.server.com:/tmp/ Password: Testing connection to remote host... Collecting PureDisk logs... Transferring log file to scp://root@ debugserver:/tmp/... Done The Storage mode lets you display and change the storage options for the deduplication appliance. This section details the various options that are available when you are in Storage mode. Table 8-7 Command df Storage mode Explanation Displays the UNIX df (disk free) information for either the specified node or all nodes in the environment. The options for this command are: df showall shows all the df information about all nodes in the PureDisk environment. df shownode nodeip where nodeip is the TCP/IP address of the deduplication appliance from which you want the df information.

128 128 Appliance shell menu Shell menu reference Table 8-7 Command raid Storage mode (continued) Explanation Used to display and change the RAID information for the deduplication appliance. The options for this command are: raid listdisks displays all the disk IDs on the deduplication appliance s RAID controller. raid listraidgroups displays the RAID groups that are associated with the deduplication appliance. volume Used to display and change the /Storage partition. The format for this command is: volume getstoragestatus displays the status of the /Storage partition. vxprint Displays the records from the Veritas Volume Manager configuration. The options for this command are: vxprint showall which shows the information from all nodes. vxprint shownode nodeip which shows the volume information from the specified node. The System mode lets you display and change system settings on the deduplication appliance. These settings include such items as changing the system clock and restarting the deduplication appliance. This section details the various options that are available when you are in System mode.

129 Appliance shell menu Shell menu reference 129 Table 8-8 System mode Command callhome Explanation Used to update and display the Call home settings. The options for this command are: disable which disables the Call home feature. Nodeip is optional and is used to set the same information on Content Router. pd_oem.system> callhome disable Disabled callhome feature enable which enables the Call home feature. Nodeip is optional and is used to set the same information on Content Router. pd_oem.system> callhome enable Enabled callhome feature. location which is used to specify physical location and contact information for the appliance. Providing this information helps Symantec provide better support for the appliance. This feature is enabled by default. Options for this command are: add - Adds an address for the contact person for the appliance. Add multiple addresses using a semicolon as the separator. address - The physical address of the appliance. contact - The name of the person to contact in case the appliance needs service. Add multiple names using a semicolon as the separator. delete - Deletes an address for the contact person for the appliance. Remove multiple addresses using a semicolon as the separator. disable - Disable the sending of the Call home location information to Symantec. enable - Enable the sending of the Call home location information to Symantec. phone - The phone number of the contact person for the appliance. Add multiple phone numbers using a semicolon as the separator. push - Push the callhome location information to the other nodes in the storage pool that are specified with the nodeip option. show - Display the contact information entered.

130 130 Appliance shell menu Shell menu reference Table 8-8 System mode (continued) Command callhome (continued) Explanation proxy which lets you specify proxy server information, if necessary. If the appliance environment has a proxy server between the environment and external Internet access, proxy settings must be enabled on the appliance. The proxy settings include both a proxy server and a port. The proxy server must accept https connections from the Symantec call home server. This feature is disabled by default. The feature is enabled using the shell menu. Options for this command include: add - Add the proxy server setting to the appliance. Proxy server is either the TCP/IP address or the fully qualified name of the proxy server. The proxy port is the port number on the proxy server. Nodeip is optional and is used to set the same information on Content Router. pd_oem.system> callhome proxy add proxy_server proxy_port [nodeip] disable - Disable the use of the proxy server settings. Nodeip is optional and is used to set the same information on Content Router. pd_oem.system> callhome proxy disable [nodeip] enable - Enable use of the proxy server settings. Nodeip is optional and is used to set the same information on Content Router. pd_oem.system> callhome proxy enable [nodeip] show - Show the proxy setting information. Nodeip is optional and is used to display the same information on Content Router. pd_oem.system> callhome proxy show [nodeip] show which displays the current Call home setting. Nodeip is optional and is used to set the same information on Content Router. pd_oem.system> callhome show CallHome is disabled Caution: After the callhome location information is entered, this information is uploaded to the Symantec Call Home Server. If you move the appliance, update the location information with the shell menu callhome location command.

131 Appliance shell menu Shell menu reference 131 Table 8-8 System mode (continued) Command clock Explanation Used to display or set the system time on the deduplication appliance. The options for this command are: clock settime time day month year where time is the correct time in an HH:MM:SS format using a 24 hour clock. For example, 1:27 P.M. would be 13:27:00. clock settimezone which lets you change the time zone of the appliance. Selecting this option brings up continent and ocean, country, and location information you use to specify your time zone. clock showtime displays the current system time. clock showtimezone which displays the current time zone of the appliance. factoryreset Resets the appliance to factory defaults. pd_oem.system> factoryreset Warning: Reset the system to factory default? [yes/no] Please be aware this only resets the storage pool authority. Please refer to the following technote if you want to perform a factory reset on a content router:

132 132 Appliance shell menu Shell menu reference Table 8-8 System mode (continued) Command hwmon Explanation Used to show and change the hardware monitoring settings. The options for this command are: hwmon add, delete, notification_interval, show where add lets you add new users. Separate multiple addresses with a semicolon (;). delete lets you delete users. Separate multiple addresses with a semicolon (;). nodeip lets you specify the TCP/IP address of the node you want to monitor. notification_interval lets you set the frequency of sending alerting s to the list. This value is expressed in minutes. Additionally, you can add nodeip to specify the node on which you want the notification interval changed. show which shows all settings. Additionally, you can add nodeip to specify the TCP/IP address of the host for which you want to display the settings. pd_oem.system> hwmon show HARDWARE ADMINS : admin1@company.com;admin2@company.com NOTIFICATION INTERVAL : 15 hwmon show hw_sensor shows the status of a specific piece of hardware on the specified node. The options for this command are: ALL, which shows all hardware information. product, which shows product information for appliance. cpu, which shows CPU information. fan, which shows fan information. disk, which shows information about the hard drives. raidgroup, which shows information about the RAID array. temp, which shows information about the temperature of the appliance. power, which shows power information. fibrechannel, which shows ID number, port number and status information for the Fibre Channel card. smtp shows the configured SMTP information. The options for this command are: set smtp_server_fqdn lets you specify the fully qualified domain name (FQDN) of your site's SMTP server. For example: pd_oem_system> hwmon smtp set smtp.mycompany.com Successfully updated SMTP server show displays the storage pool's SMTP server.

133 Appliance shell menu Shell menu reference 133 Table 8-8 System mode (continued) Command InstallerUI Explanation Used to stop, start, restart, and report the status of the Configuration Wizard. You can only have one instance of the Configuration Wizard ( running at a time. If someone fails to end an installer session or if an installer session ends unexpectedly, it may be necessary to stop the session. The options for this command are: start, which starts the installer UI stop, which stops the installer UI. restart, which restarts the installer UI. status, which displays the status of the installer UI. pd_oem.system> InstallerUI status running pd_oem.system> InstallerUI stop Stopping PureDisk Installer UI...done pd_oem.system> InstallerUI start Starting PureDisk Installer UI...done iostat Used to display the input and output (I/O) statistics for the deduplication appliance. Usage is iostat nodeip [interval] [repeats]. The options for this command are: nodeip where nodeip is the TCP/IP address of the node from which you want the I/O statistics. interval which is the delay in seconds between each report. The default value is one second. repeats which is the number of times the statistics repeat. The default value is five times. Examples: The first example displays the I/O statistics for the host with the default one-second interval and five repeats. In the second example, the information is shown six times at an interval of two second. pd_oem.system> iostat pd_oem.system> iostat meminfo poweroff Displays the memory information for the deduplication appliance. Used to turn off the deduplication appliance or all nodes in the PureDisk environment. The options for this command are: poweroff all turns off all the nodes in the environment. poweroff node nodeip where nodeip is the TCP/IP address of the deduplication appliance you want to turn off.

134 134 Appliance shell menu Shell menu reference Table 8-8 System mode (continued) Command ps reboot Explanation Displays the output of the UNIX ps (processes) command. You can also specify nodeip to display the processes on a specific node. Replace nodeip with the TCP/IP address for the specific node. Used to restart the deduplication appliance or all nodes in the PureDisk environment. The options for this command are: reboot all restarts all the nodes in the environment. reboot node nodeip where nodeip is the TCP/IP address of the deduplication appliance you want to restart. resetstoragepool Used to reset the appliance storage pool. The options for this command are: resetstoragepool normal, which removes all backup data, jobs, policy runs, and events. resetstoragepool full, which removes everything in a normal reset as well as deletes all agents and all data selections. pd_oem.system> resetstoragepool full **** Are you sure?(y N)) pd_oem.system> resetstoragepool normal **** Are you sure?(y N)) serialno Displays all nodes serial numbers. pd_oem.system> serialno Node IP Address Serial Number G138Z G138Z

135 Appliance shell menu Shell menu reference 135 Table 8-8 System mode (continued) Command snmp Explanation Used to add, enable, disable, and display SNMP traps. The options for this command are: add which lets you add an SNMP server and community. The command is snmp add server_name [community] where server_name is either the TCP/IP address of the SNMP server or the host name of the server and community is the community name. If the community name is not specified, the default public is used. enable which enables SNMP traps. disable which disables SNMP traps. show which displays the current SNMP settings. These settings include the SNMP port, the SNMP server name, the SNMP community and the current SNMP status. The value zero (0) for SNMP ENABLE indicates SNMP traps are disabled. pd_oem.system> snmp show SNMP PORT : 162 SNMP SERVER : snmpserver.yourcompany.com SNMP ENABLE : 0 SNMP COMMUNITY : public pd_oem.system> snmp enable Successfully enabled SNMP pd_oem.system> snmp show SNMP PORT : 162 SNMP SERVER : snmpserver.yourcompany.com SNMP ENABLE : 1 SNMP COMMUNITY : public top uptime version Displays the output of the UNIX top command. Displays the total up time for the deduplication appliance. Used to display PureDisk version information, including version number, install date, and revision number. pd_oem.system> version PDOS version appliance PureDisk version , installed on Mon 15:00:06 CET (GMT+01). Current revision

136 136 Appliance shell menu Shell menu reference Table 8-8 System mode (continued) Command vmstat Explanation Displays the output of the UNIX vmstat (virtual memory statistics) command. Usage is vmstat nodeip [interval] [repeats]. The options for this command are: nodeip where nodeip is the TCP/IP address of the node from which you want the virtual memory statistics. interval which is the delay in seconds between each report. The default value is one second. repeats which is the number of times the statistics repeat. The default value is five times. Examples: The first example displays the virtual memory statistics for the host with the default one-second interval and five repeats. In the second example, the information is shown six times at an interval of two second. pd_oem.system> vmstat pd_oem.system> vmstat

137 Appendix A About PureDisk This appendix includes the following topics: About PureDisk in the Deduplication Appliance Software 1.3 release About platform-specific PureDisk storage pool behavior About PureDisk documentation About PureDisk in the Deduplication Appliance Software 1.3 release The Deduplication Appliance Software 1.3 release contains PureDisk The PureDisk release contains fixes to PureDisk For information about PureDisk features and fixes, see the following: The PureDisk Getting Started Guide, release The PureDisk readme file at the following Web site: The PureDisk readme file at the following Web site: The following topics contains information about PureDisk on a deduplication appliance: See About platform-specific PureDisk storage pool behavior on page 138. See About PureDisk documentation on page 140.

138 138 About PureDisk About platform-specific PureDisk storage pool behavior About platform-specific PureDisk storage pool behavior In addition to the appliance platform, Symantec supports the PureDisk Remote Office Edition (ROE) on the hardware that you purchase. For more general information about PureDisk platforms, see the following: See the PureDisk Getting Started Guide. PureDisk operates in a nearly identical way on all platforms. Some features are supported on specific platforms only. The following describe specific areas in which storage pool operations on a deduplication appliance differ from storage pool operations on a PureDisk ROE storage pool: See Authentication brokers on page 138. See High availability on page 138. See Storage pool reconfiguration on page 138. See Upgrades and rollbacks on page 139. See Disaster recovery backups and restores on page 139. Authentication brokers High availability The deduplication appliance is preconfigured with a local root broker. For more information about brokers, see the following: See the PureDisk Getting Started Guide. Storage pool reconfiguration On a deduplication appliance, PureDisk does not support high availability. Information in the PureDisk documentation that refers to clustering or to high availability does not apply to storage pools that are configured from one or more deduplication appliances. The information in the "Storage Pool Management" chapter of the PureDisk Administrator's Guide describes several procedures that you can use to manage or reconfigure a storage pool. The management procedures in the PureDisk Administrator's Guide require you to use either the PureDisk ROE Storage Pool Configuration Wizard, the administrative Web UI, or the command line.

139 About PureDisk About platform-specific PureDisk storage pool behavior 139 Upgrades and rollbacks Be aware that the Storage Pool Configuration Wizard on the deduplication appliance differs from the Storage Pool Configuration Wizard that is used by the deduplication appliance. The deduplication appliance does not support the PureDisk management procedures in the PureDisk Administrator's Guide that require you to start the PureDisk ROE Storage Pool Configuration Wizard. On the deduplication appliance, you can perform the management procedures that are described in the PureDisk Administrator's Guide that require you to use the administrative Web UI or the command line. In addition, you can perform all the management procedures that are described in the following: See About the storage pool management procedures you can perform on a deduplication appliance on page 62. The release notes document for each deduplication appliance software upgrade explains how to apply software updates. Use the command-line installation method in the release notes to install the upgrade. Symantec includes the Manage Patches link on the Welcome page of the Storage Pool Configuration Wizard for PureDisk ROE. Symantec does not include the Manage Patches link on the Welcome page of the Storage Pool Configuration Wizard for the deduplication appliance. Disaster recovery backups and restores If you use the deduplication appliance as part of a NetBackup environment, make sure to back up the files that are stored on the appliance to your NetBackup environment. For example, you can use storage lifecycle policies to copy the data to NetBackup other storage devices. If you back up PureDisk clients directly to the deduplication appliance, make sure to back up the deduplication appliance itself. For example, if you have two appliances, you can create a replication policy to back up the data from one appliance to the other appliance. Alternatively, you can perform a disaster recovery backup as described in the PureDisk Administrator s Guide. For information about disaster recovery restores, contact Symantec Technical Support.

140 140 About PureDisk About PureDisk documentation About PureDisk documentation The PureDisk documentation set includes the manuals that apply to all PureDisk software implementations. This documentation set also includes the manuals that apply only to PureDisk when it is running on specific platforms. Symantec updates the deduplication appliance documentation from time to time. The following Web site contains links to the most current documentation: The following list describes the PureDisk manuals and contains notes regarding platform-specific information: Symantec NetBackup PureDisk Getting Started Guide. This manual introduces the PureDisk product and describes general PureDisk requirements that apply to all platforms. Information in this manual regarding hardware requirements does not apply to the PureDisk storage pools that are configured on deduplication appliances. Symantec NetBackup PureDisk Client Installation Guide. Applies to PureDisk on all platforms. Symantec NetBackup PureDisk Backup Operator's Guide. Applies to PureDisk on all platforms. Symantec NetBackup PureDisk Administrator's Guide. The following information in this manual does not apply to the PureDisk storage pools that are configured on deduplication appliances: Information regarding how to apply patches, manage patches, perform upgrades, and so on. The Deduplication Appliance Software release notes describe how to apply and manage software upgrades. Reconfiguration tasks that you perform with the Storage Pool Configuration Wizard. All information regarding high availability. All information regarding disaster recovery. Symantec NetBackup PureDisk Best Practices Guide. Applies to PureDisk on all platforms. Symantec NetBackup PureDisk Command Line Interface Guide. Applies to PureDisk on all platforms. Symantec NetBackup PureDisk Deduplication Option Guide. Applies to PureDisk on all platforms.

141 About PureDisk About PureDisk documentation 141 PureDisk Storage Pool Installation Guide. This manual pertains to PureDisk remote office storage pools only. It does not contain any information that pertains to PureDisk on a deduplication appliance. The Deduplication Appliance Software online help contains information from the preceding PureDisk manual set. The appliance exceptions noted in the preceding list also pertain to the online help. You can obtain PureDisk documentation in PDF format from the following Web site: NetBackup Product Family Third-party Legal Notices also appears on the preceding Web site. This document lists the third-party software that is included in the Deduplication Appliance Software and contains attributions for the third-party software.

142 142 About PureDisk About PureDisk documentation

143 Appendix B About Call Home upload information This appendix includes the following topics: About the appliance hardware information that is uploaded About the NetBackup 5020 communications connections About the appliance hardware information that is uploaded The Call Home feature is designed to upload hardware and software information to a Symantec Call Home server. The hardware information that is gathered covers the appliance and any enclosures that are configured. The following is an example of the appliance hardware information that is bundled together into a report and uploaded to the Call Home server. Hardware monitor information manufacturer serial Symantec Corporation G317Z0A Power Supply Information ID Status Wattage LowWaterMark HighWaterMark ErrorStatus

144 144 About Call Home upload information About the appliance hardware information that is uploaded 1 Presence detected 40 Watts Watts Presence detected 40 Watts Watts CPU Information ID Status Voltage LowWaterMark HighWaterMark ErrorStatus Presence detected 0.88 Volts V V Presence detected 0.97 Volts V V Fan Information ID Status Speed LowWaterMark HighWaterMark ErrorStatus Device Present 5875 RPM 1974 RPM 8977 RPM Device Present 6674 RPM 1974 RPM 8977 RPM Device Present 6674 RPM 1974 RPM 8977 RPM Device Present 6251 RPM 1974 RPM 8977 RPM Disk Information ID Slot Number Status Capacity Type Enclosure ID ErrorStatus Hotspare GB SATA Online GB SATA Online GB SATA Online GB SATA Online GB SATA Online GB SATA Online GB SATA Online GB SATA 8 0

145 About Call Home upload information About the NetBackup 5020 communications connections Online GB SATA Online GB SATA Online GB SATA Online GB SATA Temperature Information ID Type Temperature LowWaterMark HighWaterMark ErrorStatus Intake Vent Temp 35 degrees C 0 degrees C 70 degrees C Outtake Vent Temp 51 degrees C 0 degrees C 70 degrees C Backplane Temp 35 degrees C 0 degrees C 70 degrees C RAID Infomation ID Name Status Capacity Type Disks ErrorStatus VD-0 Optimal GB RAID-1 1, VD-1 Optimal 6.359TB RAID-6 3,4,5,6,7,8,9,10, VD-0 Optimal 8.182TB RAID-6 0,1,2,3,4,11,6,7,8,9, VD-1 Optimal 8.182TB RAID-6 0,1,2,3,4,5,6,7,8,9, About the NetBackup 5020 communications connections The appliance includes several ports that can be useful if you want to expand its capabilities. The following figure and table describe how you can use each port:

146 146 About Call Home upload information About the NetBackup 5020 communications connections Table B-1 Port or jack 1. USB 2.0 ports (2) Appliance communications connections Description Use to connect a mouse, keyboard, and other USB2 devices to the appliance. 2. System serial port 3.VGA port 4. 1GB/s Ethernet port (NIC2) 5. 1GB Ethernet port (NIC1) 6. IPMI port 7. Ethernet dual-port NIC Use to expand the functions of the operating system (OS) and third-party software. Should only be used at the direction of Symantec Technical Support. Use to connect a monitor or display to the appliance. Service network port that is used to connect the appliance to the application server (AS). Data in the AS is backed up and recovered to the appliance through this port. Use to connect a laptop to the appliance. Management network port that is used to manage and maintain the appliance through the network. On NetBackup 5020 appliances, this is a 10 GB/s service network port. Use it to connect the appliance to the application server (AS). Data in the AS is backed up and recovered to the appliance through this port. On NetBackup 5000 appliances, this is a 1 GB/s port.