APPLICATION ASSURED NETWORKING POLICY CONTROL USER GUIDE

Transcription

1 APPLICATION ASSURED NETWORKING POLICY CONTROL USER GUIDE

2 WHAT S INSIDE CHAPTER 1 INTRODUCTION 3 CHAPTER 2 USING AAN POLICY CONTROL 4 How To Access 4 AAN Configurations 5 Configure Policies 6 Events 8 Create and Schedule an Events 8 Event Approval 12 USER ACCESS LEVELS 13 Suspend an Event 14 Add Service Groups 14 Create Reporting Event 15 Create Discard Event 18 Application Signatures 20 Audit Log 21 Online Storage 22 Threshold Reports and Notifications 23 CHAPTER 3 HELP AND SUPPORT 26 Definitions 26 Telstra Corporation Limited (ABN ) All rights reserved. This work is copyright. Apart from any use as permitted under the Copyright Act 1968, information contained within this manual cannot be used for any other purpose other than the purpose for which it was released. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of Telstra Corporation Limited. Words mentioned in this book that are known to be trademarks, whether registered or unregistered, have been capitalised or use initial capitals. Terms identified as trademarks include Cisco, Microsoft, Microsoft Windows, Apple, AirPort, Mac, Linksys.

3 CHAPTER 1 INTRODUCTION The combination of AAN Reporting and AAN Policy Control allows customers to manage on-demand Application Bandwidth and Performance. Application Assured Networking (AAN) Reporting provides you with an exceptional level of visibility for monitoring and reporting on application performance. AAN enables you to identify detected applications running on your network, while deep packet inspection technology allows you to base line, monitor and do complete detailed performance analysis of applications and view by virtual private network, site or user. AAN Policy Control allows you to configure, create and schedule AAN Events. Turbo Events can be used to increase your IP service s bandwidth and prioritise applications you have specified, or Discard Events whill drop unwanted application traffic from your IP Victual Private Network (VPN). You can create Report Only Events, which generate reports on application performance. Within an Event, you can define AAN Turbo and Discard Policies. Policies are defined by selecting a list of Applications.These policies are then available to be used when you create AAN Events. This guide focuses on AAN Policy Control and configuration features, and will help you navigate and complete crticial tasks to benefit your business and provide tips to better utilise the application. AAN CONFIGURATION FEATURES AAN POLICY CONTROL FEATURES Configure Services and Service Groups (aliases) Configure Application Policies Schedule export of AAN Reports in CSV or PDF format Configure Application Turbo Events View the Application Signature List Configure Discard Events Access Online Storage (for saved Event reports) View Audit Logs Manage Thresholds and Notifications CHAPTER 1 INTRODUCTION 3

4 CHAPTER 2 USING AAN POLICY CONTROL HOW TO ACCESS Important information : You need to be registered to use either Your Telstra Tools or My Account for Business to use AAN online. AAN is an application within the Your Telstra Tools (YTT) section of the Telstra Enterprise website or for business customers within My Account. ( Within Your Telstra Tools (YTT) navigate to Managing Services. Or within My Account navigate to Networks & Security CHAPTER 2 USING AAN POLICY CONTROL 4

5 AAN CONFIGURATIONS Within this section you can : Configure application policies to be used in Events Create aliases for services and groups of services / enable & disable services w the list of predefined and custom Application Signatures View change history for all users Access Online Storage and Reports generated by AAN Turbo Events or Report Only Events Configure Thresholds Note : Policies must be created prior to an Event being scheduled CHAPTER 2 USING AAN POLICY CONTROL 5

6 CONFIGURE POLICIES From this page you can create new, or view, edit or delete from those already created. To create a Turbo or Discard Policy you must firstly select the VPN and select the type of policy. CHAPTER 2 USING AAN POLICY CONTROL 6

7 Configure Policy Step 1 Create a Name Configure Policy Step 2 Select the application/s you want to add to this policy Configure Policy Step 3 Review and Save CHAPTER 2 USING AAN POLICY CONTROL 7

8 EVENTS Within this section you can : create and schedule AAN Events - Turbo Events, Report Only Events, Discard Events. Copy or delete events Suspend an active Event Save as drafts, to return later to complete Note : Policies must be created for an Event to be scheduled CREATE AND SCHEDULE AN EVENTS To create a Turob or Discard Event, you must firstly select the VPN and select the type of Event. Once you select the type of Event, you can create a new or copy an event. If you choose to copy an event, the following steps will still apply, however the fields will be pre-populated and you can review and edit as needed. CHAPTER 2 USING AAN POLICY CONTROL 8

9 Create Event Step 1 Enter Event Name Create Event Step 2 Add Services and Service Groups CHAPTER 2 USING AAN POLICY CONTROL 9

10 Create Event -Step 3 Select policies and the Trubo Bandwidth required Create Event Step 4 Select date and time for the Event Start/End (and recurrence if required) CHAPTER 2 USING AAN POLICY CONTROL 10

11 Create Event Step 5 Select the report/s if required for that Event Create Event Step 6 Review and Save CHAPTER 2 USING AAN POLICY CONTROL 11

12 If at any time you do not wish to proceed, select cancel, confirm Yes / No. Alternatively you can save as a draft and return to complete the event later. EVENT APPROVAL Event Approver user access level is required to Approve/Reject Events. CHAPTER 2 USING AAN POLICY CONTROL 12

13 Events will not proceed without Approval. If configured in user setup Approvers will receive an notification to approve an Event. An Events list will appear including status. Those awaiting approval / rejection will be at the top. Step 1 Approving / Rejecting an Event Select the Event to be reviewed from the list Step 2 Approving / Rejecting an Event. Select Approve or Reject, and the Event will be marked as approved until the Event commences. USER ACCESS LEVELS CHAPTER 2 USING AAN POLICY CONTROL 13

14 ROLE ROLE NAME DESCRIPTION EntOp AAN Enterprise Operator Basic level of functionality: view access; create/edit/save/submit events for approval, event suspend/resume EntAd AAN Enterprise Administrator All functions except ability to Approve/Reject EntAp AAN Enterprise Approver View access plus ability to Approve/Reject events that are in a Pending Approval status EndAds AAN Enterprise Administrator/Approver All functions of EntAd with the addition of being able to approve/reject events including own events SUSPEND AN EVENT An Event can be suspended and then can either be : Resumed (up to 3 times) Deleted Edited Copied ADD SERVICE GROUPS Services may be assigned to a Group name for inclusion in Reports or Events. CHAPTER 2 USING AAN POLICY CONTROL 14

15 The Service Alias feature allows customers to give a meaningful name to a service rather than viewing only the FNN CREATE REPORTING EVENT You have selected to create a Report Online Event. Step 1 Create Name Step 2 Select the service to report on CHAPTER 2 USING AAN POLICY CONTROL 15

16 Step 3 Select the Report Type, up to 3 can be selected CHAPTER 2 USING AAN POLICY CONTROL 16

17 Step 4 Create the reporting period and recurrence options Review Summary and Submit CHAPTER 2 USING AAN POLICY CONTROL 17

18 CREATE DISCARD EVENT Create Discard Event Step 1 : Select VPN and Create Event Name If you do not want the Discard Event to be always on, deselect using the tick box. Create Discard Event Step 2 : Select the Service / Service Groups to apply CHAPTER 2 USING AAN POLICY CONTROL 18

19 Create Discard Event Step3 : Select the application/s to be blocked Create Discard Event Step 4 - Review and Submit for Approval CHAPTER 2 USING AAN POLICY CONTROL 19

20 The Discard Event has been created, and is awaiting approval. APPLICATION SIGNATURES Application Signatures are used by the DPI (Deep Packet Inspection) technology used by Application Assured Networking to identify customer applications. The signature list displays A default list of Application Signatures Custom signatures created for you the customer are also included in the list To create new Custom Signatures you can either request online or by calling the Consultancy Service Desk on CHAPTER 2 USING AAN POLICY CONTROL 20

21 AUDIT LOG The Audit Log provides a history of changes made by users. CHAPTER 2 USING AAN POLICY CONTROL 21

22 ONLINE STORAGE Storage for Reports generated by Turbo Events or Report Only Events, and all customers are configured with a default online storage allocation. If nearing capacity, the customer will need to archive reports to local servers. CHAPTER 2 USING AAN POLICY CONTROL 22

23 THRESHOLD REPORTS AND NOTIFICATIONS Thresholds can be set for : Roud Trip Time Total Bytes Application Utilisation Set Thresholds Step 1 : Select VPN and Threshold type and Application from lists. Values and and direction (up/down) must be selected before saving. CHAPTER 2 USING AAN POLICY CONTROL 23

24 Threshold Reports are available within AAN Reporting, example below. CHAPTER 2 USING AAN POLICY CONTROL 24

25 AAN Threshold notifications are sent via and/or SMS. These are configured as part of your User preferences. To change your notification preferences: Access the Your Profile page. Click the Notification & alert set up link in the Select Notifications and Alerts section. CHAPTER 2 USING AAN POLICY CONTROL 25

26 CHAPTER 3 HELP AND SUPPORT This document focuses on the AAN Policy Control instructions. For more information about AAN Reporting you can access the AAN Reporting User Guide via YTT or My Account, as to the AAN Report Interpretation Reference Manual provides a description of each report, and calculation and interpretation guidelines. To order AAN Reporting services online, as a YTT or My Account user, access Feature Network Change (FNC) to place an order, alternatively please contact your Telstra Account Executive. For further support regarding the AAN application or for online help, contact the Consultancy Service Desk via : Ph: or , select option 1 or AANConsultancy@online.telstra.com.au. DEFINITIONS Convention /Abbreviation AAN VPN GWIP IPMAN IPWAN IP MOS APDEX FNN DPI Description Application Assured Networking Virtual Private Network Government Wideband IP IP Metropolitan Area Network IP Wide Area Network Internet Protocol Mean Opinion Score Application Performance Index Full National Number Deep Packet Inspection CHAPTER 3 HELP AND SUPPORT 26