Corinex Internet USB Phone

Transcription

1 Corinex Internet USB Phone User Guide

2 Corinex Internet USB Phone Corinex Communications Corp. # West Pender Street Vancouver, BC Canada V6C 1H2

3 Corinex Internet USB Phone Corinex Communications Corp. # West Pender Street Vancouver, BC Canada V6C 1H2

4 Copyright This document, as well as the software described in it, is furnished under license and may be used or copied only in accordance with the terms of the license. The content of this document is furnished for informational use only, it is subject to change without notice, and it does not represent a commitment on the part of Corinex Communications Corp. Corinex Communications Corp. assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. It is our policy to enhance our products as new technologies, hardware components, software and firmware become available; therefore, the information contained in this document is subject to change without notice. Some features, functions, and operations described in this document may not be included and sold in certain countries due to government regulations or marketing policies. The use of the product or its features described in this document may be restricted or regulated by law in some countries. If you are unsure which restrictions or regulations apply, you should consult your regional Corinex office or the authorized reseller. 1 Published by: Corinex Communications Corp. # West Pender Street Vancouver, B.C. Canada V6C 1H2 Tel.: Fax: Corinex is a registered trademark of Corinex Communications Corp. Microsoft, MS-DOS, MS, Windows are either registered trademarks or trademarks of Microsoft Corporation in the U.S.A. and/or other countries. All products or company names mentioned herein may be the trademarks of their respective owners. Copyright (c) by Corinex Communications Corp ver. 3 Corinex Internet USB Phone

5 End User License Agreement CORINEX COMMUNICATIONS CORPORATION This End User License Agreement ( EULA ) is a legal agreement between you and CORINEX COMMUNICATIONS CORPORATION ( CORINEX ) with regard to the copyrighted Software provided with this EULA. Use of any software and related documentation ( Software ) provided with a CORINEX hardware product, or made available by downloading or otherwise to you by CORINEX in whatever form or media, will constitute your acceptance of these terms, unless separate terms are provided by the software supplier, in which case certain additional or different terms may apply. If you do not agree with the terms of this EULA, do not download, install, copy or use the Software. 1. Licence Grant. CORINEX grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided with this EULA. You agree you will not copy the Software except as necessary to use it on a single hardware product system. You agree that you may not copy the written materials accompanying the Software. Modifying, translating, renting, copying, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons, and removing any proprietary notices, labels or marks from the Software is strictly prohibited. Furthermore, you hereby agree not to create derivative works based on the Software. You may permanently transfer all of your rights under this EULA, provided you retain no copies, you transfer all of the Software, and the recipient agrees to the terms of this EULA. If the Software is an upgrade, any transfer must include all prior versions of the Software. 2. Copyright. The Software is licensed, not sold. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of Corinex Communications Corporation and/or its suppliers, and you will not acquire any rights to the Software, except as expressly set forth above. All copies of the Software will contain the same proprietary notices as contained in or on the Software Reverse Engineering. You agree that you will not attempt, and if you are a corporation, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder to CORINEX. 4. Disclaimer of Warranty. The Software is provided AS IS without warranty of any kind. CORINEX and its suppliers disclaim and make no express or implied warranties and specifically disclaim warranties of merchantability, fitness for a particular purpose and non-infringement of third-party rights. The entire risk as to the quality and performance of the Software is with you. Neither CORINEX nor its suppliers warrant that the functions contained in the Software will meet your requirements or that the operation of the Software will be uninterrupted or error-free. 5. Limitation of Liability. Corinex s entire liability and your exclusive remedy under this EULA shall not exceed the price paid for the Software, if any. In no event shall CORINEX or its suppliers be liable to you for any consequential, special, incidental or indirect damages of any kind arising out of the use or inability to use the software, even if CORINEX or its supplier has been advised of the possibility of such damages, or any claim by a third party. 6. Applicable Laws. This EULA will be governed by the laws of Canada, excluding its conflict of law provisions. Corinex Internet USB Phone

6 End User License Agreement 7. Export Laws. This EULA involves products and/or technical data that may be controlled under any applicable export control laws, and regulation, and may be subject to any approval required under such laws and regulations. 8. Precedence. Except as set out above, where separate terms are provided by the software supplier, then, subject to this EULA, those terms also apply and prevail, to the extent of any inconsistency with this EULA. 3 Corinex Internet USB Phone

7 Quick Start Quick Start 1. Connect your Corinex Internet USB Phone to the USB port of your computer. Your computer will automatically detect the new hardware and install any necessary drivers. (For further details, see section 2.1 in the main manual on the CD). 2. Insert the enclosed CD ROM into the CD ROM drive. On the menu that automatically appears, click Install Corinex Softphone, choose your language in the drop-down menu and click Install to begin the installation. Follow the instructions shown in the Installation Wizard, clicking Next on the first screen then click the box saying I Agree prior to clicking Next on the following screen. When prompted, enter the serial number that is printed on the label on the CD-ROM envelopeif your serial number was successfully registered a popup window will say Registration Successful, simply click Ok, if the registration failed please recheck that the serial number you entered was correct and that you have a working Internet connection and that the connection is allowed by your Firewall. Next, files will be copied to your hard drive, the program chooses the default files location, simply click Next. Finally click Finish then Close. You have now successfully installed the Softphone software.(for further details, see section 3.2 in the main manual on the CD.) 3. You must now register with a Voice over IP (VoIP) service provider in order to use the USB phone to make calls over the Internet. Depending on the VoIP service provider and the service you choose, different settings may be required, follow the instructions on the service provider s web page to sign up for an account with them. If you do not have a VoIP service provider selected already, please feel free to choose one of the Free Service providers below. Most service providers require you to activate your account before you can start to make calls, this usually entails responding to an sent to you from the provider AFTER you have registered on their webpage, usually you can simply click a confirmation link in the . 4 Note: Often the service providers that charge a small fee per minute to make long distance calls offer a higher quality of service than the free providers. VoIP Service Providers 3a. Free World Dialup (Free PC to PC calls between Free World Dialup users) Go to the Internet site Click on Get FWD! and then click on Sign Up. After completing the registration, you will be assigned a FWD number. Be sure to write down this number and the password that you have chosen as you will need them later. (For further details, see section in the main manual on the CD.) 3b. SIP Phone (Free PC to PC calls, premium PC to Telephone calls) Go to the Internet site Click on Click here to get Started. Click Choose Existing from the next webpage. Click on Create a MySIPphone then click Yes to the popup window asking for permission to proceed. Fill in your name and address to receive your account information via . After completing the form, the service provider will assign you an SIP number/username number and a password, sent to you via . Be sure to write down these numbers as you will need them later. You must also follow the instructions on the that the automated SIPphone activation program sends you, clicking on a link in the , this will complete your registration for the SIP Phone service. (For further details, see section in the main manual on the CD.) Corinex Internet USB Phone

8 Quick Start 3c. VoIPTalk (Free PC to PC calls, premium PC to Telephone calls) Go to the Internet site Click on Register for a FREE VoIPTalk account. Fill in the form on the following webpage and click Continue After you complete this registration you will receive your account information via , the service provider will assign you an SIP ID and a SIP password. Be sure to write down these numbers as you will need them later. You must also follow the instructions on the that the automated VoIPTalk activation program sends you, basically clicking on a link in the , this will complete your registration for the VoIPTalk phone service. 4. Open your Corinex Softphone which you will find under Start->All Programs->Corinex-> Softphone. When the Softphone is launched for the first time, a wizard automatically starts that helps you enter the correct settings in the Softphone. Choose the protocol that your service provider supports. The wizard can be launched any time to change your username, password and service provider by clicking the Menu button on the softphone interface on the screen then clicking Start Wizard. Click Next after choosing either SIP or H.323 protocol. If your VoIP service provider is in the displayed list, select the name of the service provider. Type your user number in the field called Your number and your password in the Password field. Different service providers have different names for your user information; please refer to the table below to know which information to enter in which field. Service Provider Your number is called Password is called Free World Dialup FWD number Password SIP Phone SIP number/username Password VoIP Talk SIP ID SIP Password 5 Click Next, then click OK to exit the wizard. The Corinex Softphone will now register your service. After a successful registration, the name of your service provider will appear in the Softphone s display on the screen. You can now use your Corinex Internet USB Phone and Softphone for making free Internet calls! Note: If your service provider of choice is not included in the list above, you need to add proxy and server information into the Corinex Softphone manually. The necessary additional information can be obtained from your service provider. (For further details, see User Guide, chapter 4 in the main manual on the CD.) 5. You can test your Internet Voice Over IP service by dialing one of the test numbers below. Use the keypad on the USB Phone or on the Softphone on the screen to type the number shown below followed by pressing the green Dial key. For more test numbers, please refer to your service provider. Free World Dialup Dial Echo tester 613 Time service 612 Tellme Information service 411 SIP Phone Dial Your number ** Router diagnostics *0 Tellme Information service 411 Corinex Internet USB Phone

9 Quick Start VoIPTalk Dial Welcome message 902 Echo test 904 Date and Time service 9123 You can change service providers at any time by clicking on MENU->Change service provider from within the Softphone software. Highlight the name of the service provider (or custom settings). If you have set up the account previously, the settings of your choice will automatically be loaded into the Softphone and the phone will be ready for use. Otherwise, start the setup wizard by clicking on MENU->Start Wizard from within the softphone software and enter the new account information for your new service provider. Please visit for the latest updates, downloads and additional information on your device. CORINEX USB PHONE INSTALLATION IS NOW COMPLETE ENJOY MAKING PHONE CALLS OVER THE INTERNET!!! Appendix The Corinex Internet USB Phone may be used with many other online services, such as MSN Messenger and Skype. To set up your Corinex Internet USB Phone with one of these applications, follow the instructions below. MSN Messenger Your USB phone may be used in MSN voice conversations. Open MSN Messenger and perform the following steps: 6 Click Tools -> Audio and Video Tuning Wizard. Click Next. Configure your Web Camera, if you have one, click Next. Click Next on Speaker Configuration. Select Generic USB Audio Device for both Microphone and Speakers drop down boxes, click Next. Click to Test Speakers, audio should be playing on your handset, click Next. Test your Microphone, click Next. Click Finish. Your computer is now configured to use the Corinex Internet USB Phone with MSN Messenger. Skype Your USB phone may be used Skype voice conversations. Open Skype and perform the following steps: Click File -> Options -> Hand/Headsets. Change Audio In, Audio Out, and Ringing to Generic USB Audio Device. Click Save. Your computer is now configured to use the Corinex Internet USB Phone with Skype. Other Applications Your USB Phone may be used with many other applications. Please refer to the FAQ or installation guide for that particular piece of software for instructions on how to do so. Corinex Internet USB Phone

10 Content Content Copyright... 1 End User License Agreement... 2 Quick start Introduction Overview Package Content Using Corinex Internet USB Phone Hardware Installation Using the USB Phone with NetMeeting Using the USB Phone with Skype Using the USB Phone with Corinex Softphone Using the Phone with Predefined Free Operators Using the Phone with Predefined Free H.323 Operators Software Installation Using the Corinex Softphone Software First Start of the Corinex Softphone Advanced Configuration Using the Corinex Softphone Corinex Internet USB Phone

11 Introduction 1 Introduction 1.1 Overview With Corinex Internet USB Phone, users can make calls via the Internet and save on long distance and international call costs. Installation is as easy as plugging the phone into a USB port without the need of any drivers. The phone is fully compatible with NetMeeting, Skype and other PC-based softphone applications. The Corinex Internet Phone comes in a streamlined and fashionable design similar to a mobile phone with volume control button and a built-in wall-mount accessory. Free Corinex Softphone software is included on the installation CD that is compatible with Windows 98SE/ME/2000/XP and supports the Windows HID Driver. It supports free VoIP Internet services such as Free World Dialup or SIPphone, and can be set up for working with any VoIP service supporting the SIP version 2.0 and H.323 version 4 protocols, for making PC-to-PC or PC-to-Phone calls. 1.2 Package Content 8 When you receive your Corinex Internet USB Phone, check to be sure that your package contains: Corinex Internet USB Phone with USB Cable Installation CD containing the software and this manual USB Phone Features Compatibility with NetMeeting, Skype, Hicall, PC-based softphone software Volume control button Supports Windows 98SE/ME/2000/XP Softphone Features Compliant with SIP version 2.0 and H.323 version 4 protocols Supports multiple codecs for VoIP (low speed, high quality) Installation CD with the possibility of choosing from multiple service providers (Free World Dialup, SIPphone, etc.)

12 Introduction Call log (outgoing, incoming and missed calls) Phonebook Different skins Customizable WAV ring tones Software updates and downloads available from As we constantly innovate our products, it can happen that we have newer versions of software tools and documentation than those included on the installation CD. If you want to check (and download) the latest versions for your Corinex product, go to System Requirements IBM compatible PC with a USB port Microsoft Windows 98SE/ME/2000/XP operating system DirectX 8.1 (or higher version) Disabled HTTP Proxy in the network connection settings 9

13 Using Corinex Internet USB Phone 2 Using Corinex Internet USB Phone You can use the Corinex Internet USB Phone in two ways: 1. As an audio input/output device in combination with common 3rd party software supporting voice communication (read more in chapter 2.2 and 2.3) 2. As the interface for controlling the Corinex Softphone software included on the CD, which enables you to use VoIP services of different providers (read more in chapter 3.) The following picture shows the physical description of your USB phone: Earphone 10 Volume control button Dial key (accept call) Cancel key Keypad Microphone USB Cable Note: The functionality of the particular keys depends on the software you are using with your USB phone.

14 Using Corinex Internet USB Phone 2.1 Hardware Installation This section outlines how to connect your Corinex Internet USB Phone to your computer. The installation is very simple, all you need to do is to connect the phone s cable to the USB port of your computer. If you are connecting the USB Phone for the first time, Windows will detect a new hardware device and install drivers. There is no need for any special drivers, as the phone supports the Windows Human Device Interface and USB Audio Device 1.0 standards. Note: When installing the USB Phone under Windows 98SE/ME, you will need to confirm a few dialogs displayed by the New hardware installation wizard. Please wait until the installation wizard completes. The phone is now ready for using with the software of your choice. To start using the phone with NetMeeting or Skype, please read the next chapter. If you want to use the phone with the Corinex Softphone software (included on the CD) and the VoIP service provider of your choice, proceed to chapter Using the USB Phone with NetMeeting After installing the hardware (chapter 2.1), you can use the Corinex Internet USB Phone with Microsoft NetMeeting. All you have to do is to set up NetMeeting to use the USB phone as output/input device. Please follow the steps below:

15 Using Corinex Internet USB Phone 1. Start NetMeeting and click on Tools -> Options. Then go to the tab Audio. 12

16 Using Corinex Internet USB Phone 2. Click on Tuning Wizard. The following window will appear. Click Next to continue to the next screen Here you can select the audio device for input/output. Please select the Generic USB Audio Device and click Next.

17 Using Corinex Internet USB Phone 4. On the next two screens you can adjust volume for playback and recording. 14 After this setting, click Next and finish the configuration wizard. The NetMeeting software is now configured to use the USB Phone for making and receiving voice calls.

18 Using Corinex Internet USB Phone 2.3 Using the USB Phone with Skype After installing the hardware (chapter 2.1), the USB phone can be used with Skype ( for voice communication. All you have to do is to set up Skype to use the USB phone as output/input device. Please start the Skype application and follow the steps below: 1. Click on File -> Options and go to the tab Hand/Headsets On this screen, you can see three sound device settings. Please set Audio in, Audio out and Ringing to the Generic USB Audio Device. Make sure that the checkbox Disable Skype support for USB devices is unchecked. Note: If you have another sound card in your computer, which is connected to speakers, you can use it for ringing. In this case, you can set the Ringing setting to your sound card. If you don t have any additional sound card, you can use the built-in PC speaker for ringing with checking the option Ring PC Speaker. 3. Click Save to accept the changed configuration. Skype is now ready to be used with the Corinex Internet USB Phone.

19 Using the USB Phone with Corinex Softphone 3 Using the USB Phone with Corinex Softphone The Corinex Internet USB Phone comes with a CD including the Corinex Softphone software which enables you to use VoIP services of different providers. In order to use it, you have to sign up to a provider first and get the access information necessary to start making phone calls. Please read the following chapters to learn how to do it. 3.1 Using the Phone with Predefined Free Operators For your convenience, the Corinex Softphone contains the settings for a few predefined operators: Free World Dialup, Sip Phone, etc. You can choose one of them and read in the next chapters how to sign up to their VoIP service Free World Dialup To sign up to this operator, open your Internet browser application and go to the web site 16

20 Using the USB Phone with Corinex Softphone To start the sign up process, click on the red button Get FWD! at the right side. The following screen will apear: Now click on the Sign up link. The next screen will ask for your personal information. 17 Fill in the fields your personal information and continue with the Next button. After this, your number and password will be sent to your address. To start using the service you ve just signed up to, please proceed to chapter 3.3.

21 Using the USB Phone with Corinex Softphone SIP Phone To sign up to this operator, open your Internet browser application and go to the web site Then click on the link My SIPphone. 18 Now click on the link Sign up which is located at the middle of the text.

22 Using the USB Phone with Corinex Softphone The appropriate link to continue is located at the bottom of the web page. Click on it (Click here). A security alert may appear. To continue, click on the Yes button. 19 Then fill out the fields with your personal information and click on the Register button.

23 Using the USB Phone with Corinex Softphone Your user number (SIP number/username) and password will be sent to your address. To start using the service you ve just signed up to, please proceed to chapter Using the Phone with Predefined Free H.323 Operators 20 Most H.323 VoIP operators charge for their services at the time of this printing. There are currently no pre-defined settings for free VoIP using H.323 available. In order to set up the Softphone for use with an H.323 VoIP service provider, please refer to section 3.3 for the software installation and to section 4.2 for the configuration of the Softphone.

24 Using the USB Phone with Corinex Softphone 3.3 Software Installation In order to be able to use the Corinex Internet USB Phone with VoIP services from different operators, you have to install the Corinex Softphone client first. 1. Insert the installation CD, it should start automatically. If not, start the application by selecting My Computer, usually found on the desktop or Laptop start up screen. Navigate to the CD drive, and double click on the drive. The following screen should be displayed: To read the documentation (this manual), choose Read documentation. 3. Click on the Install Corinex Softphone to start the installation process. The following screen appears:

25 Using the USB Phone with Corinex Softphone 4. Click on Next. On the following screen, please read the copyright notice Please click on I agree to confirm that you have read and understood the copyright notice. Click on Next to continue to the next screen. 5. To proceed with the installation, now you have to register the Corinex Softphone. The following screen displays the registration dialog. Fill in the Serial Number of the Corinex Internet USB Phone, which can be found on the CD-ROM envelope. Click on Next to continue. 22 Note: To install and run the Corinex Softphone software successfully, please make sure that the use of HTTP Proxy is disabled on your computer (for further information please see your operating system manual or ask your local network administrator).

26 Using the USB phone with Corinex Softphone 6. The next screen asks you where to install the Corinex Softphone. Click Next to continue. 7. Wait while the installer copies all the files to your harddrive and the following information appears The installation guide creates a shorcut on your desktop. Once the Corinex Softphone is installed on your computer, you have to start it and make the initial settings described in the next chapter.

27 Using the Corinex Softphone Software 4 Using the Corinex Softphone Software 4.1 First Start of the Corinex Softphone When the Softphone is launched for the first time, a wizard automatically starts that helps you entering the correct settings in the Softphone. The wizard can be launched any time by pressing MENU->Start wizard bar. Choose the protocol that your service provider supports. The SIP protocol is currently more widespread among free Internet telephony service providers. Press Next. If your VoIP service provider is in the displayed list, select the name of the service provider. Type your user number in the field called Your number and your password in the Password field, as provided by your service provider, and press Next. Press OK to exit the wizard. 24 By clicking on the Change service provider button, you can select predefined settings for a few service providers, or prepare the configuration dialogs for custom settings. - In case your provider is among the listed ones, please click on the name of the provider. Connection settings will be automatically entered into the required fields of the configuration dialog. All you need to do now is to enter your login/number and password for authentication this information was provided to you by your VoIP service provider. If you have not signed up to any service provider yet, please read chapter 3 or click the link on the bottom Sign up to a VoIP service provider.

28 Using the Corinex Softphone Software - If you cannot find your provider in the list, please select the Custom settings in the list and enter all information provided by your VoIP provider into all fields in the tabs Account and Connection. This includes authentication data (login, number and password), realm server which is used for authentication, SIP proxy addresses and STUN server. Note: Some providers (e.g. Ecuity) require extra authentication information - the login field. In case your provider gave you a login, along with the number and password, please enter it into the login field. Otherwise, you can leave the field empty. If you use a predefined provider profile, it may happen that the login field is greyed-out and you cannot edit it. This means, the provider doesn t require this information. Note: Please make sure that the Phone device setting under the Audio tab is set to the Generic USB Audio Device). Otherwise the software will not use the USB phone as input/output device. If this setting is not correct, please replug the USB Phone into the USB Port and restart the Softphone. 25 You can change service provider at any time by clicking on MENU->Change service provider. Highlight the name of the service provider (or custom settings). If you have set up the account previously, the settings of your choice will automatically be loaded into the Softphone and the phone will be ready for use. Otherwise, start the wizard and enter your new details. 4.2 Advanced Configuration This section covers the configuration of the Corinex Softphone software when a router is used for connection of the network to the Internet. The router must be configured to pass VoIP packets from the user s computer to the Internet and back. There is a function in the router called Port Forwarding. You must set up this function to open the default VoIP ports 5060 and 8000 to be forwarded to the computer with Corinex Softphone. Note: If there are more users in the network, using SIP software, they cannot use the same SIP and RTP ports for VoIP calls. If they use the same ports, the router will not be able to recognize users and the software won t work properly. Please set up port forwarding for all users.

29 Using the Corinex Softphone Software Example: - User A has IP address , SIP port 5060 and RTP port User B has IP address , SIP port 5061 and RTP port The router should forward all UDP packets directed to ports 5060 and 8000 to the IP address and all UDP packets directed to ports 5061 and 8001 to the IP address After these settings, please click Apply. On the Softphone, the following information will show up and the software will try to register with the VoIP service provider. 26 After successful registering, the name of the service provider will be displayed, for example Free World Dialup as seen below. Now the software is waiting for your input, either using the interface on the screen or using the Corinex Internet USB Phone.

30 Using the Corinex Softphone Software If the software is not able to register with the chosen VoIP provider, it will display one the following error messages: Program message Registering problem, bad username or password Registering problem, couldn t find registrar Explanation The authentication server rejected your username / password. You probably entered them wrong. Please check the configuration. The application was not able to find an authentication server at the address you entered in the settings. Please check the configuration. 4.3 Using the Corinex Softphone After successful configuration, you should see the main window with a large display and buttons. All calling functions can be accessed using this window or using the buttons on the USB phone. Some advanced functionality like configuration of the software, or phonebook editing is possible only via the software interface Display This section covers the display of the Softphone. The display has three sections as seen on the following image, used for displaying different type of information.

31 Using the Corinex Softphone Software The upper section is used to display information about connection status. Here you can see the status of the registration process, name of the provider you are connected to, or error messages, if there is a problem with connecting to the VoIP service provider. Program message Registering... Registering problem, bad username or password Explanation The Softphone tries to connect to a VoIP service provider. The Softphone received an error message from the provider, which did not accept your username or password. Please check your settings. Registering problem, couldn t find registrar The Softphone was not able to find a VoIP gateway at the address you entered in the configuration dialog. Please check your settings. 28 [ name of the service provider ] The Softphone is connected and you are able to use the services of the VoIP service provider. The middle line displays information about current calls the number you are dialing, the number or contact which is calling you or duration of the current call. Program message Explanation [ number you are dialing ] If you dial a number using either the phone keyboard or the Softphone s buttons, the number is being displayed.

32 Using the Corinex Softphone Software [ number / nickname ] is calling Someone tries to call you. If you don t have this number in your phonebook, only the number or the nickname is being displayed. In case you have this number in the phonebook, the name from the phonebook is displayed. [ displayed time ] Information about the duration of the current call. Hold The call is held by your party. The bottom line displays information about the status of the Softphone and system messages from the VoIP service provider. 29 Message Reset Time Out Connection cancelled by peer Call wasn t accepted Unresolvable destination Busy Meaning The SIP module was restarted. All server messages were deleted and if there was an ongoing call, it was cancelled. This message disappears after a few seconds. Your last request to the server was timed out and wasn t successful. The SIP proxy server returned a CAN- CEL message. There was probably a communication error or internal proxy error. The dialed party rejected your call. The dialed number does not exist. The number you are dialing is busy. Along with this message, you will hear a busy tone in the earphone.

33 Using the Corinex Softphone Software Connected [codec] Hanging up Hung up During a call, the codec used for communication is displayed. The Softphone sent a request for ending the ongoing call. The call was ended. Note: If the dialed party doesn t support the codec which you have selected in the configuration, the codec will be changed automatically to a supported one Phone Controls This section explains the functionality of both the software s buttons and the keys on the phone. For most of the functions, the buttons in the software and keys on the phone have the same meaning, however, some of them are accessible only by using the software interface. 30

34 Using the Corinex Softphone Software 1. Clicking on the Help button (question mark) will start your Internet browser and point you to the Online Help page for the Corinex Internet USB Phone, which can be found at 2. The red LED shows the status of the USB phone. Status On Off Meaning The USB phone is connected The USB phone is not connected 3. Clicking on the Minimize button minimizes the application to the system tray. It can be restored by double-clicking the Softphone icon in the system tray, or by right-clicking the icon and selecting Restore in the context menu which appears next to the icon. For closing the application, press ALT-F4 or select Exit in the context menu. 4. On the left side of the display you can see the microphone level setting. The sensitivity of the microphone can be adjusted by clicking on + or On the right side of the display you can see the phone speaker volume setting. The phone speaker volume can be adjusted by clicking on + or -. The speaker volume can be also adjusted by the phone s volume control buttons. 6. The Dial button is used for dialing a number after typing it or selecting a contact from the phonebook. It is also used for receiving calls, accessing the call logs and dialing a number from there. The following table shows the function assigned to the Dial button in various situations. 31 Softphone status Standby mode When someone calls you In the call log In the phonebook Functionality of the Dial button Opens the call log with last dialed, recieved and missed calls Accept the call Dials the number which is selected Dials the contact which is selected 7. The Cancel button has multiple meanings according to the application status. Please see the following table for details.

35 Using the Corinex Softphone Software Softphone status Standby mode When typing a number When someone calls you During the call In the call log or phonebook Functionality of the Cancel button Reset the SIP module Deletes the last typed character Reject the call Ends the call Returns to the standby mode 8. The Menu button opens the configuration dialog. 9. The button with the book symbol opens the phonebook. 10. The numeric keypad is used for typing a number, when in standby mode. Phone Keyboard You can use the keypad of the USB phone for the most operations, like typing a number, dialing or rejecting a call. It can be used for selecting, dialing or deleting a contact from the phonebook, or displaying the call log. You can find the functionality of the phone s keys according to the status of the Softphone application, in the table below. 32

36 Using the Corinex Softphone Software Key Softphone status Function Dial Cancel Standby mode without a number typed Standby mode with a number typed Call log Phonebook Standby mode without a number typed Standby mode with a number typed Call log Phonebook Open the call log Dials the typed number Dials the selected number/contact Dials the selected number/contact Reset the SIP module Deletes the last character Returns to standby mode Returns to standby mode 0-9, #, * Standby mode Types the number/ character 2 Phonebook or call log Moves up in the list 3 Phonebook Call log Deletes the selected contact Deletes the call log 8 Phonebook or call log Moves down in the list # (press & hold) Standby mode Open the phone book 33 Note: If the application is minimized in the tray or is in the background, pressing any phone key will switch the application to the foreground Making a VoIP Call Calling a number The simplest way to make a call is to type the number using the phone keypad and press the green Dial button. The program will send a call request to the provider. If your party is online and ready to accept calls, you will see a Dialing message on the display and hear a tone in the phone s speaker. If your party is busy, you will receive a message about it on the display and hear a busy tone in the earphone. If your party is not online, there will be an instant connection for approximately 3 seconds and the call will be cancelled. If you want to cancel the dialing, press the Cancel button.

37 Using the Corinex Softphone Software Ending a call At any time during a call, you can press the red Cancel button for ending the call. Accepting or rejecting a call If someone tries to call you, the phone starts to ring and the nickname or the number of the person will be visible on the display. You can either accept the call by pressing the Dial button or reject the call by pressing the Cancel button. Call logs The Softphone contains a list of outgoing, incoming and missed calls so that you can see a statistics of all your calls and the missed calls. The list can be accessed from the standby mode by clicking on the Dial button either in the software interface or on the USB phone keypad. All calls are marked according to the type of the call. Call marking Type of call -> Outgoing <- Incoming X Missed 34 To the right of the numbers, you can see the time when the call occured. If you double-click on the entry in the log, you will switch to the detailed view, showing further details. To dial a number from the list click on the number and press the Dial button. You can navigate in the list using the keys 2 for moving up and 8 for moving down, either on the USB phone s keypad or by clicking on the buttons in the Softphone s interface. For deleting the list, press the button 3. If the call log is empty, the Softphone will return to the standby mode after a few seconds. Phonebook The Corinex Softphone contains a user customizable phonebook, where you can store numbers of people who you usually call, so you don t need to remember the numbers.

38 Using the Corinex Softphone Software Displaying the phonebook The phonebook is displayed by clicking on the button with the book symbol, by pressing and holding the # key on the USB phone or by doubleclicking on the # button in the Softphone interface. After selecting a contact with the mouse, you can either call him or delete the contact from the phonebook. Call marking Type of call 2 Moves up in the phonebook 8 Moves down in the phonebook 3 Deletes the currently selected number Dial Cancel Dial the currently selected number Closes the phonebook and returns to the stanby mode Adding new contacts For adding a new contact to the phonebook, please click on the New Entry field. Enter the name of the contact and press Enter. Click on the number displayed next to the contact name. Enter the number and press Enter. From now on, you can call this contact by selecting it in the phonebook and pressing the green Dial key. 35 Deleting contacts If you want to delete a contact from the phonebook, select it in the phonebook using the mouse or the phone keys and press the key 3.

39 Using the Corinex Softphone Software Configuration of the Softphone The configuration dialog can be accessed by clicking on the Menu button. It consists of four sections. 1a. Account Settings for SIP 36 Here you can set up the authentication settings for your VoIP account. You can select one of the predefined VoIP service providers for an easy setup of account and connection settings, or select Custom settings if your provider is not in the list. All you need to enter is the Account name (which will be displayed on the Softphone s display when you will be connected to your provider), Number and Password. Some providers (e.g. Ecuity) require additional authentication information - the Login field. In case your provider gave you a login, along with the number and password, please enter it into the Login field. Otherwise, you can leave the field empty. If you use a predefined provider profile, it may happen that the Login field is greyed-out and you cannot edit it. This means, the provider doesn t require this information. You may enter your nickname into the Nickname field, which will be your caller ID when dialing a number.

40 Using the Corinex Softphone Software Note: Login, password and realm must be provided by your VoIP service provider. For more details see chapter 3. 2a. Connection Settings for SIP 37 In this section you can set up the servers and ports, which are used for connection of the Softphone with a VoIP service provider. All the information must be provided by your VoIP provider, except of the local SIP port and local RTP port. Please see the chapter 4.2 for more information on how to set up these ports.

41 Using the Corinex Softphone Software 1b. Account Settings for H.323 The configuration dialog can be accessed by clicking on the Menu button. It consists of four sections. 38 Here you can set up the authentication settings for your VoIP account. All you need to enter in the Account tab is your User Number (Your number) and Password. In the Account name field, type the name of your service provider, or any other text of your choice, that will be displayed on the Softphone s display when connected to your provider. You may also enter a nickname into the Nickname field, which will be your caller ID when dialing a number. Note: User number and password must be provided by your VoIP service provider.

42 Using the Corinex Softphone Software 2b. Connection Settings for H In this section you set up the IP address or domain name of the gatekeeper, which is used for con nection of the Softphone with a VoIP service provider. This information must be provided by your VoIP provider. Optionally, you can specify STUN servers and Call Signalling Port, but this is not mandatory. If you are connected to a LAN, you may need to specify the local RTP port. Please refer to chapter 4.2 for more information on how to set up this port.

43 Using the Corinex Softphone Software 3. Audio Settings 40 Here you can configure the ringtones of the Softphone, select the codec used for communication and select the sound device which will be used for announcing incoming calls and voice communication. Ringing in Ringing out The sound which will be played when someone tries to call you. Any sound file in WAV format can be used by clicking the button and selecting the file in the Open File dialog. The sound which will be played in the USB phone s speaker when dialing a number. Any sound file in WAV format can be used by clicking the button and selecting the file in the Open File dialog.

44 Using the Corinex Softphone Software Ringing device Phone device Outgoing codec The sound device which will be used for playing the selected ringtone when someone tries to call you. If you have multiple sound devices, you can select which one you want to use. The sound device which is used for voice communication. Select Generic USB Audio Device. Codec which will be used for voice communication. 4. Skin Settings 41 Here you can select one of the installed skins. Corinex Softphone is not limited to its default look. Corinex provides several color schemes for the Softphone interface. To change the skin, please select it in the list and click the OK button. The Softphone will disappear and after a few seconds it will appear with the new skin.

45 Using the Corinex Softphone Software It may happen that the Softphone s interface is too small for you, especially if you use a high screen resolution (e.g. 1600x1200). In such case, you can click on Doublesize to enable magnification of the Softphone interface. You can also let the software to change the size automatically, according to your desktop resolution. At resolutions higher than 1024x768, the Softphone will switch into the magnified mode. Otherwise, the interface will be displayed with the standard size. If you want to enable this automatic setting, please choose Autosize. For more skins, please have a look at 42