Victor is a IT consultant at Montero Managed Services with a large base of SMB customers.

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2 Office 365 Midsize Business (M) Victor is a IT consultant at Montero Managed Services with a large base of SMB customers. He sells Office 365 Midsize Business plus his managed services to Fabrikam, Inc.

3 The Office 365 Open purchase experience Partner purchases from distributor Partner retrieves digital Product Key through VLSC Partner activates Product Key on office.com/setup365 Product Keys can be used for new accounts, additional seats, and renewals.

4 M customer Get Product Key Click on VLSC welcome link Congratulations on your newly accepted Open License with Microsoft, ending in [Last5LicenseNumber]. You have been assigned Administrator permissions on the Microsoft Volume Licensing Service Center (VLSC) site. To assist you in managing your licenses, including the activation of Online Services, Microsoft has granted your Reseller permission to access VLSC. You do not need to take action if you approve of his/her access. In order to access the VLSC site, you must first register and validate your business address, which was provided to Microsoft by ABC Reseller. To begin registration, click the link below. When prompted, enter your business as shown below: VLSC Registration: Required Business Type of new Licensing ID: Open License How to activate your Online Services: 1. Please obtain your Product Key from VLSC. The Online Service Activation (OSA) Keys can be found at either of the following locations from the VLSC Homepage: Download & Keys > find the Product/Service name > click Key Licenses > Relationship Summary > Click on the License Number > Product Key 1. Copy the Keys and activate the Office 365 at

5 M customer Get Product Key Click on VLSC welcome link

6 M customer Get Product Key Click on VLSC welcome link VLSC sign-in and contract sign

7 M customer Get Product Key Click on VLSC welcome link VLSC sign-in and contract sign Lucy William

8 M customer Get Product Key Click on VLSC welcome link Open License Agreement VLSC sign-in & contract and contract sign sign Licenses

9 M customer Get Product Key Click on VLSC welcome link Open License Agreement VLSC sign-in and contract sign Downloads Licenses & keys Get key

10 M customer Get Product Key Click on VLSC welcome link Open License Agreement VLSC sign-in and contract sign Licenses Get key

11 M customer Get Product Key Click on VLSC welcome link VLSC sign-in and contract sign Licenses Office 365 M 1-seat Office 365 M 25-seat Office 365 M 5-seat Office 365 M 5-seat Office 365 M 50-seat OSA OSA OSA OSA OSA OSA Get key

12 M new customer Add 26 users Begin activation at

13 M new customer Add 26 users Begin redemption activation at at M Product Key from VLSC portal

14 25 user licenses Office 365 Midsize Business 25 M new customer Add 26 users Begin redemption activation at at M Product Key from VLSC portal

15 M new customer Add 26 users Begin activation at M Product Key from VLSC portal

16 M new customer Add 26 users Begin activation at a M Product Key from VLSC portal

17 M new customer Add 26 users Begin activation at M Product Key from VLSC portal

18 M new customer Add 26 users Begin activation at M Product Key from VLSC portal

19 M new customer Add 26 users Begin activation at M Product Key from VLSC portal

20 M new customer Add 26 users Begin activation at Enter product Product Key key M Product Key from VLSC portal luxy@outlook.com Lucy Create Office 365 account William

21 M new customer Add 26 users Begin activation at M Product Key from VLSC portal luxy@outlook.com Lucy Create Office 365 account William lucy@outlook.com Lucy William

22 M new customer Add 26 users Begin activation at M Product Key from VLSC portal Lucy Fabrikam.onmicrosoft.com Create Office 365 account

23 M new customer Add 26 users Begin activation at Lucy Fabrikam.onmicrosoft.com M Product Key from VLSC portal Lucy Fabrikam Create Office 365 account

24 M new customer Add 26 users Begin activation at M Product Key from VLSC portal Create Office 365 account Admin setup Experience not final. Screens subject to change

25 M new customer Add 26 users Begin activation at M Product Key from VLSC portal lucy@outlook.com Create Office 365 account Admin setup Experience not final. Screens subject to change

26 M new customer Add 26 users Begin activation at M Product Key from VLSC portal Create Office 365 account Admin setup Experience not final. Screens subject to change

27 2

28 Office 365 Small Business Premium (SBP) Amanda, a small business owner, buys Office 365 Small Business Premium from a VAR, SMB reseller, or retailer.

29 The Office 365 FPP purchase experience Partner purchases Product Key via FPP End customer purchases Product Key from partner End customer activates Product Key on office.com/setup365 Product Keys can be used for new accounts, additional seats, and renewals.

30 FPP price list Partner purchases Product Key via FPP PURCHASE FPP POSA ESD

31 End customers purchase Product Key from partner ACQUIRE

32 New SBP customer Add 2 users Begin activation at

33 New SBP customer Add 2 users Begin activation at

34 New SBP customer Add 2 users Begin redemption activation at at

35 New SBP customer Add 2 users Begin redemption activation at at

36 New SBP customer Add 2 users Begin activation at

37 New SBP customer Add 2 users Begin activation at

38 New SBP customer Add 2 users Begin activation at

39 New SBP customer Add 2 users Begin activation at

40 New SBP customer Add 2 users Begin activation at Experience not final. Screens subject to change

41 New SBP customer Add 2 users Begin activation at Enter product key SBP from product key card amanda@outlook.com Amanda Create Office 365 account Peterson

42 New SBP customer Add 2 users Begin activation at Enter product key SBP from product key card amanda@outlook.com Amanda Create Office 365 account Peterson amanda@outlook.com Amanda Peterson

43 New SBP customer Add 2 users Begin activation at amanda contoso.onmicrosoft.com Create Office 365 account

44 amanda Contoso.onmicrosoft.com New SBP customer Add 2 users Begin activation at amanda Contoso Create Office 365 account

45 New SBP customer Add 2 users Begin activation at Create Office 365 account User license assignment

46 New SBP customer Add 2 users Begin activation at Create Office 365 account User license assignment

47 New SBP customer Add 2 users Begin activation at Create Office 365 account User license assignment

48 New SBP customer Add 2 users Begin activation at Steven Smith steven contoso.onmicrosoft.com Create Office 365 account steven@outlook.com User license assignment

49 New SBP customer Add 2 users Steven Begin activate at Steven Smith Smith steven contoso.onmicrosoft.com steven Create Office 365 account steven@outlook.com steven@outlook.com User license assignment

50 New SBP customer Add 2 users Steven Smith was added and sign-in instructions were sent. Begin activation at Steven Smith steven@contoso.onmicrososoft.com Jane@contoso.ccsctp.net Create Office 365 account User license assignment

51 New SBP customer Add 2 users Steven Smith was added and sign-in instructions were sent Begin activation at Jane@contoso.ccsctp.net Steven Smith steven@outlook.com Create Office 365 account User license assignment

52 New SBP customer Add 2 users Begin activation at Create Office 365 account User license assignment

53 New SBP customer Add 2 users Begin activation at amanda@outlook.com Create Office 365 account User license License assignment Assignment Admin setup / Office install

54 New SBP customer Add 2 users Begin activation at Create Office 365 account User license assignment Admin setup / Office install

55 3

56 Open/FPP Add 5 users Licensing

57 Open/FPP Add 5 users Manage & purchase Licensing licenses Click Add

58 Open/FPP Add 5 users Manage & purchase Licensing licenses Click Add

59 Open/FPP Add 5 users Licensing Click Add

60 Open/FPP Add 5 users Licensing Click Add

61 Open/FPP Add 5 users Licensing Click Add

62 Open/FPP Add 5 users Licensing Click Add

63 Open/FPP Add 5 users Licensing Click Add

64 Open/FPP Add 5 users Licensing Click Add

65 4

66 Add Partner of Record Licensing

67 Add Partner of Record Licensing

68 Add Partner of Record Manage Licensing & purchase licenses Add Partner of Record

69 Add Partner of Record Manage Licensing & purchase licenses Add Partner of Record

70 Add Partner of Record Manage Licensing & purchase licenses Add Partner of Record

71 Add Partner of Record Manage Licensing & purchase licenses Add Partner of Record

72

73 business policy No cancellation or refund. Service continues until end-date. Product Key subscriptions will receive SLA credit via end-date extension. Office 365 Open/FPP will only be available for countries with direct purchases partner experience Must be listed as Partner of Record to receive notifications and fees on direct purchase. Advisor fees are not paid for Product Key purchases. subscription management Users added midterm will result in a single new end-date for all users. Upon renewal of a Product Key subscription, the administrator will need Product Keys greater than or equal to the number of assigned licenses on the service Customers can utilize Credit Cards and Product Keys on the same account.

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