zalaris.co.uk/insights/blog SAP SuccessFactors Q Review 1. SAP JAM 2. Mobile SAP JAM By Michal Brodzik, Consultant, Zalaris UK&I

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1 SAP SuccessFactors Q Review 1. SAP JAM 2. Mobile SAP JAM By Michal Brodzik, Consultant, Zalaris UK&I The theme of this second release is: Partner Ecosystem Transformation. Our customers use partnerships to build, sell, market and support their products and services. Through this, they are then able to accelerate the development of their company. Customers need to transfer knowledge and support their partners, to enable them to transact business. Partners also need to collaborate with customers in the context of business data and processes. We can divide the enhancements into five parts: 1. Transformation for our partners. 2. Usability and Security Enhancements. 3. Mobile Enhancements. 4. API and Developer Program. 5. Administrative Enhancements. This Q2 release develops utilisation of Knowledge Base, Wiki Page and group management. There are improvements in managing documents that make things easier. SAP have also developed a mobile application for ios and Android. External users receive access to business records based on permissions set by the SAP Jam administrators. Of course, all updates are compliant with GDPR. Jam currently has four different versions, each of them with more functionality than the last and not all enhancements are available in all versions. I ll flag each change as follows: [B] available in Basic, Advanced, Advanced Plus and Enterprise, [A] available in Advanced, Advanced Plus and Enterprise, [A+] available in Advanced Plus and Enterprise, [E] available in Enterprise only.

2 Let s have a closer look at the new capabilities and updates. Partner Ecosystem Enhancements This update extends access to SAP Jam for external users. They have access to business records and business data. They can view and comment on accounts, opportunities, and service tickets in an external group. The benefit of this functionality is the fact that partners can work directly with vendors to build, market, sell, and support products more effectively, using the communication capabilities available in Jam [E]. Next, there is new functionality available to share files across home pages; administrators can maintain a single announcement and specify who can view this content. The administrator can give full access, restricted access and access to

3 external home pages. If someone has access to home page as an administrator, it is possible to include the read-only announcement. Thanks to this functionality you can very easily announce important news and events across the multiple business units. Access to content application and function is centralised which minimises duplication [A,AP,E]. To better support the use of SAP Jam by customers from a wide range of nationalities, SAP have created multi-language custom side headers. Text that appears in a custom side header can be manually translated into multiple languages and employees automatically see content in their preferred language specified by their SAP Jam. It is human translation, not an automatic, which raises the quality of the translation. There are many benefits to this: the application can be used to reach more people, translate what is necessary (translation is expensive and it is worth to translate as much as you need) and employees who cannot speak different languages well, can understand everything in the right way. Thanks to this they are more likely to engage in collaboration with their colleagues from different nationalities.

4 There is a new APl to import legacy content from other systems into SAP Jam Knowledge Base articles in a specific group. Very often customers have a huge base of knowledge somewhere, in multiple places and platforms; now you can bring all content to a single platform with SAP Jam. This improves the exchange of experience and knowledge contained in articles. Of course, parameters for knowledge base article template fields, category, tag and field validation as defined in the knowledge base article template are supported. This creates one common repository for all knowledge content and avoids using different knowledge sources based on topic or on time creation. Versioning support for knowledge base articles gives you access to the view of old versions of a Knowledge Base article. If you need to revert something, there are widgets which display latest version [AP, E].

5 The next enhancement related to Knowledge Base articles is that you can now create draft articles. Access to this feature is available from a separate section at the top of articles folder. Now you can save knowledge base articles as drafts; and edit, delete or publish saved drafts. It protects against loss through updates due to accidents (for example: accidental deletion, forgetting to save) or network glitches. You can go back to editing the article whenever you want, without the pressure of having to finalise content in one go [AP,E].

6 In the next set of updates, there are enhancements to group management. This is primarily seen in a change in the appearance of group level home pages. Within these, there is a new option for group navigation and a new header area with a subtler navigation menu that retains all of the previous functionality. That s why the left sidebar was removed, though. Customer now can navigate by drop down menu in new header of course, if you got used to the older version you can enable it per group or disable it by default. Thanks to this, administrators can exert better control over members engagement and increase focus on important things, because a new home page view is very clear and transparent [B, A,AP,E].

7 As is the case for the company home page; in group pages it is now possible to rotate a banner widget for the group. You can display a rotation of up to ten images on the group overview page, as well as being able to specify a title, description, and link per image. Like any widget, the banner widget can be placed anywhere on the page. They see all group news in one area of this group [A,AP,E].

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9 Next, there is some new functionality for group messages. Messages in the group now have the view of a forum in which the threads are grouped thematically. Members of the group are automatically included and new people who join to the group are automatically added too. In one discussion you have multiple threads for separates topics [A,AP,E]. If you post to a thread and want to receive some answers, you can mark second level reply to a question as best question. The best answers that surface at any level of conversation can be highlighted and is then presented under the top-level question. Because of this, users have easily access to the most relevant information which can be hidden in long conversation threads [AP,E]. There are some changes in editing document and wiki pages. If you want to add something to an existing document, you must send an edit request to the group owner or group admins. Document can be checked out exclusively by a user to prevent overwrites by other users. Real time indicators for check in, check out and check out cancellations are displayed against the items. This feature increases productivity and efficiency of teams, because if a document on any subject exists, you do not write it again. Content on the same subject will not be repeated. [B,A,AP,E].

10 The last enhancement related to documents is an improvement of support for embedding images. After the Q2 release, there will be a new option to embed images directly into a wiki page, blog post, knowledge base article, overview page or custom home page. You can select upload image from computer and images are not kept or managed separately from the page, post, etc. There are many benefits of this solution: Easy maintenance: copy, move, delete, mirror a wiki, blog, KB, or home page as a single unit, which includes images. No noisy feeds about image updates. Images do not appear as separate items in searches.

11 Usability and Security Enhancements The first enhancement for this topic relate to improvements for single item view pages. Key actions and metadata are now more discoverable which improves the viewing of the document. You can view content as a full-page display. Navigation through editing options has also become more intuitive. Improved discoverability enables a richer experience for employees. Consistent organisation improves predictability and productivity.

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13 In our work we receive a huge number of s, information, tasks etc. An enhanced feed experience now helps employees to control aspects of collaboration related with feeds. Comments and replies are unified across all feed item types and are now tied to the main content. Sorting of feed entries can be by most recent comments, replies, or just comments. This allows you to keep order on your feed. You need never again miss an important discussion due to branching threads. Discussions have more context since all threads are tied to the main feed object such as content items or tasks. The next functionality in this part of the Q release is the automatic generation of a table of contents. This is possible when pre-marked headings are used inside a wiki page, blog post, or knowledge base article. The headings are added automatically and are hyperlinked. With a single click you can move to the selected chapter of the article. There are six heading levels available to the table of contents feature, and so it is straight forward to add chapters or subsections to a posting. It is easy to maintain because if a heading change occurs, you can simply click update to have the system regenerate the table of contents.

14 In this accessibility update there are improvements for screen reader support with improved identification of page elements via HTML headers. This functionality enhances the product experience for vision impaired users. It meets the requirements for the U.S. Section 508 and WCAG standards [B,A,AP,E]. There is also an enhancement relevant to GDPR. External users can request to be forgotten from the Terms of Service by accept or decline workflow. Because declining a Terms of Service for external users will lock you out of the product, external users can now delete their account should they decline [AP,E].

15 Mobile enhancements The mobile enhancements are related with employee collaboration, background notification and documents management.

16 Firstly, SAP have improved post management. On ios and Android, the posting experience has been updated to make it feel more modern. Users can combine status updates with photos or videos and consequently, you can present or explain the case in more clear way. You can mention or tag someone/something by or #hashtag respectively. Using the new mobile application is intuitive; so much so that if employees want to use it, they probably do not need any additional training or support. As a result, organisations can save money and employees time. Nowadays, collar workers download a huge number of files. With the Q2 release, on ios will be possible background uploads. You do not have to suspend the interaction on your phone in order to wait for downloads. Users will be informed of large file upload completion or errors through local notifications when enabled. It really improves the reliability of large file uploads and eliminates losing upload progress when receiving calls or switching to another app [B,A,AP,E]. The next mobile enhancement are callable phone numbers. In this update, SAP provide new functionality which simplifies calling. All phone number fields are now hyperlinks. When you tap on a link, it will trigger the default dialler application. This feature is available in both the SAP Jam mobile app and via a mobile browser.

17 Company admins now can disable media and document sharing. They can disable the use of sharing features in the SAP Jam mobile app. It is separately controlled for ios and Android and provides company administrators with better security controls. This functionality provides company administrators with finer grain security controls and use of SAP Jam is tailored to corporate security standards.

18 The last enhancement in mobile is MDM (Mobile Device Management) managed configuration. They provide the ability to configure custom domain and subdomain or datacenter and company ID using MDM. It increases security in SAP Jam mobile app and simplifies the activation process for end users. Now, organizations can now leverage MDM to lock the user of a SAP Jam mobile app to their specific instance of SAP Jam. Administrative enhancements In this release, support for custom profile fields was introduced. After Q2 2018, customers using the SAP Cloud Platform Identity Authentication Service (IAS) and Identity Provisioning Service (IPS) can now provision up to twenty custom profile attributes to SAP Jam. The benefit of this solution is that there are more criteria for defining dynamic member lists and group membership.

19 Feature deprecation and retirement 1. Deprecation There is a deprecation of some of the header and body sections in custom home pages: Custom home page Header and Body sections have been deprecated. Deprecated notifications: Due to low usage, the following notifications have been deprecated and are planned to be retired in release 1808: Notifications about first click on a link. Notifications about first view of a wiki page.

20 2. Retirement Retirement of external widgets: External widget support for wikis and blogs were deprecated in 1505 (May 2015). They include authorstream, Box, Docstoc, Google Calendar, Scribd, SlideShare, and Zoho. Due to low usage, all external widgets have been removed in 1805.

21 Conclusion In this release there are many enhancements which have made SAP Jam more intuitive. We can see brand new functionalities coming through in both the browser and the mobile SAP Jam application. The main theme is clearly around simplifying user s work in Jam and better engaging in collaboration with colleagues. The new information will reach the recipient faster, therefore companies will function more effectively. Administrators also have even greater control over security using new functionality. The Q2 release in 2018 shows that SAP Jam is constantly being developed in a way that is heading towards a simple but very helpful module, thanks to which we will be able to cooperate in an even simpler way.

22 Mobile By Shanto Menachery, Senior Consultant, Zalaris UK&I Mobile Quarterly releases for ios & Android applications, unlike the web, update on a MONTHLY basis. All the new features stated below, are either released in March 2018 and April 2018 or scheduled for release in May 2018 and June As announced in Q1, the noted enhancements in Mobile for this quarter have been around the enhancements to the Learning LearnTest app, and the provision for Mobile Users to add/edit in Goals Management and complete Performance Reviews from their device anywhere, anytime. Redesigns and Major Enhancements 1. Navigational Deep Link Support ios and Android. Customers can now use the Navigational deep links that will take users to specific screens in the mobile application when clicked on from a mobile device. If the specific screen is not available, it will just launch SuccessFactors Mobile app and home screen (ToDo screen for ios). 2. Org Chart: Support RBP for Inactive, Contingency, Matrix Manager, Matrix Report and Photo ios & Android. The mobile Org Chart will now apply Role-Based Permissions when viewing inactive users, matrix managers, matrix reports, contingency workers or photos of the employee. 3. GDPR: Support Data Privacy Consent Statement v2.0 and End User License Agreement (EULA) Deprecation. The General Data Protection Regulation (GDPR), which came into force on the 25th May, was the biggest shake-up to data privacy in 20 years. As customers like to determine their own End User License Agreement and Data Privacy Consent Statements for their employees, users will now have to accept the configured Data Privacy Consent Statement v2.0 when activating the mobile applications. (There are no data privacy consent statements specific to mobile.) DPCS 2.0 is configured via Admin Center > Manage Data Privacy Consent Statements. The End User License Agreement which is currently displayed to users to agree with during mobile application activation will be deprecated and removed.

23 4. PP3: Remove Time Management, Payroll and Org Chart blocks. The following items will be removed from the mobile PP3 Employee Profile since they are already available in the Mobile application and seeing this information on the profile is redundant and confuses the users: - Time Sheet - Time Off - Org Chart - Payroll. 5. Learning: LearnTest App ios. Learning users expect, to be able to find, launch, and complete learning courses from their mobile devices. Hence it was critical that the admins had content testing tools available to ensure that the content is working properly. - The existing Learning LearnTest app in ipad will be enhanced with the following features: - Support all ios (iphone & ipad) devices so that content can be tested and optimized for all screen sizes. - It no longer requires users to select the content type. (the app includes logic to determine this automatically). It allows to test content using the new content rendering technology. - Learning content developers will need the learning content zip file s URL so that the content can be downloaded directly into the Learn Test app. Once the content is downloaded into the app, the user can tap through the content and see how it renders. There is no need (or way) to point the LearnTest app to a customer environment because all the testing is done directly in the app using the zip file. - It includes a more efficient way to report content issues found during testing by asking testers to answer predetermined questions and include the questions, answers, and content file in an so that it can be sent to Cloud Product Support. Report Issue action is available in the swipe left actions and allows users to easily attach their content to an and send to support.

24 Fig 1: Report Issue action on LearnTest - It includes an option to try out and provide feedback on a new, in-development content rendering architecture prior to the architecture being available in the SAP SuccessFactors Mobile app. 6. Goals Management: Add, Edit, Delete Sub-Goal Tables and Comments Android. Mobile users should be able to add and edit sub-goal table fields and comment fields from their device anywhere, anytime. The Mobile Goals Management feature will now support: - Add, edit, and delete sub-goal tables and fields Tasks, Milestones, Targets - Add, edit, and delete Comments. 7. Performance Reviews: Add, Edit, Delete Goals and Competencies and Custom Sections Android. Mobile users should be able to complete their Performance Reviews from their device anywhere and anytime. Mobile Performance Reviews has been updated to allow Android Mobile users to: - Add, edit, and delete Performance Goals and Development Goals on a Performance Form - Add and delete Competencies on a Performance Form - Edit and view all Custom element types in Custom Sections - Apply legal scan on text entered in text area fields.

25 Fig 2: Legal Scan on Text Area in Performance Review A Look Ahead at May 2018 and June 2018 The major enhancements are in the following areas: 1. Learning: Offline Mode Android. Mobile users will have the ability to download Online Content and complete the course offline regardless of which kind of device they are using, ios or Android. 2. Learning: Programs ios and Android. Until now, the lack of Learning Program support on mobile has been preventing Learning customers from being able to use mobile learning successfully. Learning Programs will now be made visible from the mobile application and the Mobile Learning users will be able to: - Search and find Programs in the Course Catalog and then assign the program to themselves - View a Program s overview, description and agenda including the sections and a preview of the items within a section - Complete items within a Program including Online Courses, HTML, text, and URL. - The Mobile Program Overview tab, is admin opt-in since most overview content is most likely not built to render on a mobile device. This tab can be enabled in the mobile settings in LMS Admin. All mobile program content URLS must comply with HTTPS ATS Requirements.

26 3. Talent-CPM/Learning: Create Achievement and Activities based on Learning Courses ios. A Mobile first feature that creates an integration between Learning and Continuous Performance Management will be available. This feature betters the user experience for mobile Learning & CPM users by removing the need to navigate between tabs to add CPM items based on Learning items. Additionally, autopopulating the CPM item name with the Learning item name reduces the manual data entry required by the user. Learning users will be able to: - Create CPM Achievements from the history details screen of successfully completed Learning items - Create CPM Activities from the item details screen of Learning items added to My Assignments - Mark CPM Activities created from Learning items as completed once the item is successfully created (from Learning History screen). 4. Continuous Feedback ios and Android. ios & Android users will be able to take advantage of the complete Continuous Feedback feature including: - Give Ad Hoc Feedback - Request Ad Hoc feedback - Request Feedback on CPM Activities - Link Ad Hoc Feedback to CPM Activities and/or Achievements - Employee Actions: Visible to Manager & Delete Feedback - Manager Actions: Request feedback about a direct report, Request Feedback about a direct report, Request feedback from a direct report. Since Feedback is an on-going, continuous need, it only makes sense to allow users to give and receive feedback from their mobile devices. If Continuous Feedback is enabled in the web, this feature will be universally available to mobile users.