For Live Data reports, you will only have the Html permalink. Html permalink for Live Data reports always require authentication.
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1 Overview, page 1 Create a Permalink for a Dashboard, page 2 Create Permalink for a, page 2 Create Permalink for Finesse Gadget Equivalent Live Data, page 3 for Supervisor Live Data s, page 4 Overview in Cisco Unified Intelligence Center are permanent hyperlinks. Unified Intelligence Center supports the following types of permalinks for reports: Excel Link: This permalink is generated only for grid view. Html Link: This permalink is generated for grid view, gauge view, and chart view. XML Link: This permalink is generated only for the grid view. It is used where the data is required in XML format. For Live Data reports, you will only have the Html permalink. Html permalink for Live Data reports always require authentication. Due to security reasons, permalinks from one Unified Intelligence Center cannot be displayed in the dashboard of another Unified Intelligence Center instance. 1
2 Create a Permalink for a Dashboard Create a Permalink for a Dashboard Dashboard permalink can be accessed only from a web browser. It cannot be accessed by an application like Microsoft Excel to pull data or display a dashboard. The permalink to a dashboard is created when you create the dashboard. To retrieve the permalink to a dashboard, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Click the Dashboards in the left pane. Navigate to a dashboard. Right-click the dashboard, and select Html Link. Copy the Html Link. This is the permalink to the dashboard. Check the Enable Unauthenticated Access check box if you want the permalink to be accessible without authentication. will work in the unauthenticated mode when the Enable Unauthenticated Access check box is checked. For dashboards that contain Live Data report, the check box for Enable Unauthenticated Access should not be selected. Click OK. Create Permalink for a Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Save the report. See Save an Existing Stock. Click Edit Default Filter and set the filter options. Click Save. Check the Bypass Filter Dialog check box. Click Save. Click Edit Views. The Available Views window opens in a separate tab. In the Available Views window, select the required view and click Links. Check the Enable Unauthenticated Access check box if you want the permalink to be accessible without authentication. For Live Data reports, the Enable Unauthenticated Access check box is disabled. 2
3 Create Permalink for Finesse Gadget Equivalent Live Data Step 9 In the report tab, click Save. Step 10 In the Available Views tab, copy the permalink that you want and paste it on the desired browser. For Live Data reports, only the HTML permalink is available. Create Permalink for Finesse Gadget Equivalent Live Data For permalinks of supervisor stock reports, see for Supervisor Live Data s, on page 4. To create a permalink for saved stock reports follow the below procedure: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Copy the permalink of the stock report that you want to customize from for Supervisor Live Data s, on page 4 and paste it in a text editor. Example: Consider the below URL as the permalink. Copy and paste it in a text editor. The underlined ID is the value of viewid. PermalinkViewer.htmx?viewId= 5C90012F A4E5B33&linkType=htmlType&viewType=Grid&ResourceIAQStats.resourceId=CL Click s in the left pane. Navigate to the custom report. Right-click the report and select Edit Views. The Available Views window opens in a separate tab. In the Available Views window, select the required view and click Links. Copy the permalink of the customized report from the Html Link field, and paste it in a text editor, and then copy the viewid value from this link. Example: Copy the underlined viewid value from the permalink of the customized report. &linktype=htmltype&viewtype=grid Replace the viewid value in the stock report permalink with the viewid value from the permalink of the customized report. Example: The customized report permalink appears as shown below after replacing the viewid value with the viewid value of the customized report. PermalinkViewer.htmx?viewId= B27986B D60A4E5B33&linkType=htmlType&viewType=Grid&ResourceIAQStats.resourceId=CL Copy this permalink and paste it in the broswer. 3
4 for Supervisor Live Data s for Supervisor Live Data s The following table presents the permalinks for supervisor reports. Replace <Server Name> with the IP address of Unified CCX node. are not supported for agent reports. 4
5 for Supervisor Live Data s Table 1: for Supervisor Live Data s Agent Outbound Team Summary Chat Agent Statistics Chat CSQ Summary Team State Team Summary Voice CSQ Agent Detail Voice CSQ Summary View Since Midnight Short and Long Term Average Since Midnight Short and Long Term Average Snapshot Since Midnight Short and Long Term Average Permalink PermalinkViewer.htmx?viewId=FD919FB D0A4E5B29&linkType=htmlType&viewType= Grid PermalinkViewer.htmx?viewId= FD919FB A4E5B29&linkType=htmlType&viewType= Grid PermalinkViewer.htmx?viewId=F2F1FC E0A4E5D48&linkType=htmlType&viewType= Grid&ChatAgentStats.agentId=CL PermalinkViewer.htmx?viewId=E42ED B0A4E5CA1&linkType=htmlType&viewType= Grid&ChatQueueStatistics.queueName=CL PermalinkViewer.htmx?viewId=5C90012F A4E5B33&linkType=htmlType&viewType= Grid&ResourceIAQStats.resourceId=CL PermalinkViewer.htmx?viewId=728283C A4E5B33&linkType=htmlType&viewType= Grid&ResourceIAQStats.resourceId=CL PermalinkViewer.htmx?viewId=7291DCB A4E5B33&linkType=htmlType&viewType= Grid&ResourceIAQStats.resourceId=CL PermalinkViewer.htmx?viewId=9A7A14CE ED0A4E5E6B&linkType=htmlType&viewType= Grid&VoiceCSQDetailsStats.agentId=CL&VoiceCSQDetails Stats.AgentVoiceCSQNames.agentVoiceCSQName=CL PermalinkViewer.htmx?viewId=C8E2DB A60A4E5E6B&linkType=htmlType&viewType= Grid&VoiceIAQStats.esdName=CL PermalinkViewer.htmx?viewId=C8EF EB0A4E5E6B&linkType=htmlType&viewType= Grid&VoiceIAQStats.esdName=CL PermalinkViewer.htmx?viewId=C8EE C30A4E5E6B&linkType=htmlType&viewType= Grid&VoiceIAQStats.esdName=CL 5
6 for Supervisor Live Data s 6
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