FCWnx 7.7 Upgrade Manual

Transcription

1 FCWnx 7.7 Upgrade Manual P/N A 09AUG11

2 Copyright Disclaimer Trademarks and patents Intended use FCC compliance Certification and compliance 2011 UTC Fire & Security. All rights reserved. This document may not be copied in whole or in part or otherwise reproduced without prior written consent from UTC Fire & Security, except where specifically permitted under US and international copyright law. The information in this document is subject to change without notice. UTC Fire & Security assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document. For the latest documentation, contact your local supplier or visit us online at This publication may contain examples of screen captures and reports used in daily operations. Examples may include fictitious names of individuals and companies. Any similarity to names and addresses of actual businesses or persons is entirely coincidental. The Facility Commander Wnx name and logo are trademarks of UTC Fire & Security. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. Use this product only for the purpose it was designed for; refer to the data sheet and user documentation for details. For the latest product information, contact your local supplier or visit us online at This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. You are cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 2002/96/EC (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: Manufacturer Contact information UTC Fire & Security HQ and regulatory responsibility: UTC Fire & Security, 9 Farm Springs Road, Farmington, CT , USA For contact information, see our Web site:

3 Content Preface iii Upgrading Secure Perfect versions earlier than 3.1 iv Camera support iv Conventions used in this document iv Safety terms and symbols iv Chapter 1 Upgrading SP or FCWnx Professional Servers to FCWnx Overview 2 Scenario 1 - FCWnx 7.7 server computer will be the same computer as the existing SP or FCWnx computer 3 Scenario 2 - FCWnx 7.7 server computer will be a different computer than the existing SP or FCWnx computer 14 Upgrade client computers 24 Uninstall SP or FCWnx from the original computer 24 If required, uninstall Imaging software from the original computer 25 Remove Microsoft SQL Server Desktop Engine (MSDE) from the original computer 25 Chapter 2 Upgrading SP or FCWnx Enterprise Servers to FCWnx Overview 28 Scenario 1 - FCWnx 7.7 server computer will be the same computer as the existing SP or FCWnx computer 29 Upgrade client computers 39 Set controllers online and flash with application code 39 Scenario 2 - FCWnx 7.7 server computer will be a different computer than the existing SP or FCWnx computer 40 Uninstall SP or FCWnx from the original computer 50 If required, uninstall Imaging software from the original computer 51 Chapter 3 Upgrading SP or FCWnx Enterprise Custom Installations to FCWnx Overview 54 Upgrade SP or FCWnx Enterprise Custom Installations to FCWnx Upgrade client computers 62 Set controllers online and flash with application code 62 FCWnx 7.7 Upgrade Manual i

4 Chapter 4 Upgrading SP or FCWnx client computers to FCWnx Overview 65 Upgrading SP or FCWnx client computers to FCWnx Chapter 5 Upgrading Diamond II to FCWnx Preparing for the upgrade 70 Before you begin 70 Upgrading Diamond II to FCWnx Upgrading Diamond II v2.3 installations 77 Upgrading Diamond II client computers 80 Chapter 6 Controller configuration notes, troubleshooting, and support 81 Controller configuration notes 82 Troubleshooting 84 Contacting technical support 88 ii FCWnx 7.7 Upgrade Manual

5 Preface This is the Facility Commander Wnx 7.7 Upgrade Manual. This document details upgrading Secure Perfect, Diamond II, Facility Commander Wnx 7.0, 7.5, 7.5.1, and 7.6 to Facility Commander 7.7 (Professional and Enterprise editions). If you are upgrading a Global system, contact Technical Support for assistance. Throughout this document, reference to Facility Commander Wnx is represented as FCWnx and Secure Perfect is represented as SP to avoid repetition. Procedures for upgrading the following Secure Perfect versions to Facility Commander Wnx 7.7 are provided. Secure Perfect 3.1 Secure Perfect 4.0 Secure Perfect 5.0 Secure Perfect 6.0 Secure Perfect 6.1 Secure Perfect Procedures for upgrading the following Facility Commander Wnx versions to Facility Commander Wnx 7.7 are provided. Facility Commander Wnx 7.0 Facility Commander Wnx 7.5 Facility Commander Wnx Facility Commander Wnx 7.6 If you are upgrading Sapphire Pro or Diamond I databases, contact Technical Support for detailed procedures. There is also information describing how to contact technical support if you have questions or concerns. Read these instructions and all supporting documentation entirely before installing or operating this product. Refer to the Installation manual for the purchased Facility Commander Wnx edition (Professional, Enterprise or Global Edition) to determine the specific hardware and software upgrade prerequisites. WARNING: The computer must not be configured for Sleep Mode or Hibernate Mode. All Facility Commander Wnx services, such as monitoring and transferring events or alarms, will not function if the computer is in Sleep Mode or Hibernate Mode. Make sure that your computer setting for Sleep Mode and Hibernate Mode is set to NEVER. It is also a good practice to set your "Turn off display" setting to Never. Refer to the documentation that came with your version of Windows for details on these settings or check with your IT department. Note: A qualified service person, complying with all applicable codes, should perform all required hardware installation. FCWnx 7.7 Upgrade Manual iii

6 Upgrading Secure Perfect versions earlier than 3.1 We do not provide media for an upgrade/conversion from versions earlier than 3.1 to FCWnx. For a nominal fee, we provide a service for converting these earlier versions. After logging onto our Web site at click Downloads, and then Database Conversions, for additional details. Camera support The number of cameras supported by the video devices listed below has been enhanced. To take advantage of these additional cameras, you must create new video equipment records when upgrading from FCWnx 7.5 and earlier to FCWnx 7.7. The additional cameras will not be created for existing video equipment records during an upgrade. Ultraview Recorder 40 Ultraview Recorder 60 Pelco DX > 32 cameras 32 -> 72 cameras 8 -> 16 cameras Conventions used in this document The following conventions are used in this document: Italic Monospace Emphasis of an instruction or point; special terms. Titles of books and various documents. Text that displays on the computer screen. Programming or coding sequences. Safety terms and symbols These terms may appear in this manual: Caution: Cautions identify conditions or practices that may result in damage to the equipment or other property. iv FCWnx 7.7 Upgrade Manual

7 WARNING: Warnings identify conditions or practices that could result in equipment damage or serious personal injury. FCWnx 7.7 Upgrade Manual v

8

9 Chapter 1 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 Summary This chapter provides instructions for upgrading your Secure Perfect and FCWnx Professional systems to FCWnx 7.7. Follow these instructions in the order presented. Content Overview 2 Scenario 1 - FCWnx 7.7 server computer will be the same computer as the existing SP or FCWnx computer 3 Before you begin 3 Note all SP or FCWnx operator passwords 3 Stop SP or FCWnx services on the server 3 Back up the SP or FCWnx folder 4 Back up SP or FCWnx databases 5 Uninstall Imaging software - SP3.1 only 7 Uninstall Microsoft SQL Server Desktop Engine (Secure Perfect or FCWnx 7.0 only) 7 Install FCWnx Stop FCWnx 7.7 services 9 Restore SP or FCWnx databases on the FCWnx 7.7 server 9 Copy images and signatures (if required) 10 Run Create FCWnx Database 11 License your FCWnx system 11 Restore designs and video to the FCWnx server 12 FCWnx 7.7 Upgrade Manual 1

10 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 Activate Enable Unique & Required Employee Number 12 Upgrade client computers 14 Set controllers online and flash with application code 14 Scenario 2 - FCWnx 7.7 server computer will be a different computer than the existing SP or FCWnx computer 14 Before you begin 14 Note all Secure Perfect operator passwords 15 Set up FCWnx 7.7 server 15 Set all controllers offline 16 Stop SP or FCWnx services on the server 16 Back up the SP or FCWnx folder 17 Back up SP or FCWnx databases 17 Stop FCWnx 7.7 services 19 Restore SP or FCWnx databases on the FCWnx 7.7 server 20 Copy images and signatures (if required) 21 Run Create FCWnx Database 21 License your FCWnx system 22 Restore designs and video to the FCWnx server 22 Activate Enable Unique & Required Employee Number 22 Upgrade client computers 24 Set controllers online and flash with application code 24 Uninstall SP or FCWnx from the original computer 24 If required, uninstall Imaging software from the original computer 25 Remove Microsoft SQL Server Desktop Engine (MSDE) from the original computer 25 Overview You may follow one of two scenarios when converting your Secure Perfect or FCWnx databases to FCWnx 7.7. Scenario 1: The FCWnx server computer will be the same computer as the existing SP or FCWnx computer. Scenario 1 begins on page 3. Scenario 2: The FCWnx server computer will be a different computer than the existing SP or FCWnx computer. Scenario 2 begins on page FCWnx 7.7 Upgrade Manual

11 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 Scenario 1 - FCWnx 7.7 server computer will be the same computer as the existing SP or FCWnx computer If your FCWnx server computer will be the same computer as your existing SP or FCWnx system, then follow the instructions in this section. This scenario follows a specific sequence of steps. Follow these steps in the order presented. Each step is explained in more detail in the sections that follow. Before you begin Before you upgrade, make sure that: All SP or FCWnx applications, such as DiagView, are closed All clients are logged off All client services are stopped To perform the upgrade, log in as a user with administrative rights, such as administrator. Note all SP or FCWnx operator passwords Operator login passwords are case sensitive in FCWnx. Before you upgrade, note the exact case used in all SP or FCWnx operator login passwords. Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitive default login passwords. When upgrading from a version of Secure Perfect 4.0 or earlier, you may experience a problem logging in. If you have never changed it, your Secure Perfect default password may be set to initial caps, as in Master and not master. Stop SP or FCWnx services on the server The SP or FCWnx services run regardless of whether anyone is logged into Windows or the application, as long as the services are set for automatic startup. In other words, if the computer is turned on, then the services are running. To continue this upgrade, the services must be stopped on all SP or FCWnx computers. Note: Shutting down the SP or FCWnx services shuts down any clients currently connected to the server without saving any work in progress. FCWnx 7.7 Upgrade Manual 3

12 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 To stop services on the SP or FCWnx server computer and all clients: 1. You must be logged in as the administrator user. If not, log out and log back in as a user with these permissions. 2. Click Start, Settings, Control Panel, Administrative Tools, and then click Services. The Services window displays. Locate the SP or FCWnx services. Secure Perfect Secure Perfect Diagnostics Secure Perfect Manager Secure Perfect System Manager FCWnx FCWnx Diagnostics FCWnx Manager FCWnx Media Server FCWnx System Manager FCWnx WebService If the Status columns are blank, then the services are not running and do not need to be stopped. Skip to step 5. If the Status columns display Started, then the services are running and need to be stopped. 3. Select Secure Perfect Diagnostics or FCWnx Diagnostics service, and then click Stop. Stopping the Diagnostics service stops all other FCWnx services if Yes is clicked in the Stop Other Services Window. The Status columns should now be blank. 4. If the Secure Perfect API or FCWnx API service is running, stop that service now. 5. Exit the Services application. Back up the SP or FCWnx folder Everything in your existing SP or FCWnx folder except the Database folder should be backed up (Your Secure Perfect graphics cannot be converted to FCWnx 7.7 and do not need to be backed up). This includes the Designs, Images, Video, and Signature folders. You can use any backup program you want and any storage media such as an external hard drive, USB flash drive, CD, or a network folder. Back up the Database folder using the Backup and Restore Maintenance Utility, explained in the following section. Verify that your backups work correctly. All designs, images, video, and signatures need to be restored once FCWnx 7.7 is installed. 4 FCWnx 7.7 Upgrade Manual

13 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 Back up SP or FCWnx databases Note: Custom stored procedures or triggers added to the Secure Perfect databases need to be removed. You can recreate custom procedures or triggers after the conversion is complete. Backup Secure Perfect databases To back up your Secure Perfect databases: 1. Create a folder in your system where the backup files will be stored. 2. Click Start, Programs, Secure Perfect, and then SPMaintenance Utility. If this utility is not found in the Start menu, then go to the Secure Perfect directory and double-click the file: Maintenance.exe 3. In the Maintenance window, click Backup. 4. In the Maintenance - [Backup] destination window, accept the default Login of sa and enter the password for sa. If you have not already done so, we strongly suggest that you assign a unique password of your choice. 5. Navigate to the drive and directory folder in your system where the backup files will be stored. Double-click to open the Destination folder. 6. Holding down the left mouse button, drag and drop the destination folder onto each of the fields: SecurePerfect SecurePerfectArchive SecurePerfectHistory The BAK files in each field will be named automatically to include the directory path, file name, date, and time. 7. If you choose not to back up a specific database, clear the check box at the end of that field. If the check box is checked but no destination is entered in the database field, backup of that database file does not occur. 8. Click Backup. 9. The backup process begins. When backup is complete, a dialog box displays a message verifying the successful backup of the chosen databases. 10. Click OK. 11. Exit the Maintenance window. 12. If Imaging is installed, it must be uninstalled before continuing with the upgrade. Refer to Uninstall Imaging software - SP3.1 only on page 7. FCWnx 7.7 Upgrade Manual 5

14 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 Otherwise, continue to Uninstall Microsoft SQL Server Desktop Engine on page 7. Backup FCWnx databases Note: Custom stored procedures or triggers added to the FCWnx databases need to be removed. You can recreate custom procedures or triggers after the conversion is complete. To back up your FCWnx databases: 1. Create a folder in your system where the backup files will be stored. 2. Click Start, Programs, Facility Commander Wnx, and then FCWnx Maintenance Utility. If this utility is not found in the Start menu, then go to the GE, FCWnx, SecureScripts directory and double-click the file DatabaseMaintenance.exe. The Database Maintenance window opens. 3. Click Backup. The Database Maintenance - [Backup] destination window opens. 4. Select the databases that you want to backup by checking the check box. Main Archive History 5. Click Browse to navigate to the drive and directory folder in your system where the backup files will be stored. The BAK files in each field will be automatically named, to include the directory path, file name, date, and time. 6. If you choose not to back up any of the three databases, clear the check box. If the check box is checked but no destination is entered in the database field, backup of that database file will not occur. 7. Accept the default Login of sa and enter the password for sa. FCWnx 7.0: The default password assigned for the sa user is master. FCWnx 7.5: The default password assigned for the sa user is SecurityMaster Click Backup. The backup process begins. When backup is complete, a dialog box displays a message verifying the successful backup of the chosen databases. 9. Click OK. 6 FCWnx 7.7 Upgrade Manual

15 Upgrading SP or FCWnx Professional Servers to FCWnx Exit the Database Maintenance window and continue to Uninstall Microsoft SQL Server Desktop Engine below. Uninstall Imaging software - SP3.1 only Imaging needs to be uninstalled to proceed with the upgrade. To uninstall Imaging software: 1. Log in as the local administrator user. 2. Click Start, select Settings, Control Panel, and then Add/Remove Programs. 3. On the Add/Remove Program Properties page, select Imaging Option Click Change/Remove. 5. On the Choose Setup Language page, select English. 6. Click OK. The Install Shield Wizard progress screen displays. 7. You receive a Confirm File Deletion popup. When asked, Do you want to completely remove the selected application and all of its components? click OK. 8. You receive a Maintenance Complete screen; Install Shield Wizard has finished performing maintenance operations on Imaging Option 1.2. Select Yes to restart your computer at this time. Click Finish. 9. You are returned to the Add/Remove Programs screen. Your system restarts at this time. Uninstall Microsoft SQL Server Desktop Engine (Secure Perfect or FCWnx 7.0 only) Note: Removing Microsoft SQL Server Desktop Engine (MSDE) does not delete Facility Commander Wnx databases; however, the database files are not accessible because the engine to access and control the database will be removed. Before you remove MSDE: 1. Stop any applications that are currently using the SQL Server Desktop Engine software. 2. Back up your database files. To remove Microsoft SQL Server Desktop Engine (MSDE) software: 1. Log in as the local administrator user. FCWnx 7.7 Upgrade Manual 7

16 Upgrading SP or FCWnx Professional Servers to FCWnx Click Start, Settings, Control Panel, and then Add/Remove Programs. 3. Select Microsoft SQL Server Desktop Engine (SPSQL) from the Currently Installed Programs list, verify that you want to delete, and then click Remove. A progress bar displays during the uninstall. 4. When the uninstall process completes, exit the Control Panel and start Windows Explorer. Use Windows Explorer to delete any folders used by MSDE. These are typically located in C:\Program Files. Delete any of these folders when present: Microsoft SQL Server Microsoft SQL ServerMSSQL$SPSQL 5. Restart the server computer. Install FCWnx 7.7 To install the FCWnx application: 1. You must be logged in as a user with local administrator rights. If not, log out and log back in as a user with these permissions. 2. Install FCWnx. Refer to the installation manual to complete this step. Here are some items to note about the installation: Verify that the minimum hardware and software requirements are met and review the configurations supported. The Do you want to uninstall SP or FCWnx confirmation pop-up window opens. Click OK. An opens stating The Service uninstalled: FCWnx Media Server information pop-up window opens. Click OK. SP or FCWnx applications are automatically uninstalled. If the uninstall does not proceed (hangs), refer to Installing and uninstalling on page 84. FCWnx installs in your existing SP or FCWnx folder. The Create FCWnx Database utility automatically launches. The license application automatically launches. Do not license at this time (as instructed in the sequence). You will license your system after the database is converted. The SecurityCnfg utility automatically launches immediately following the license application. This application assists you in configuring firewall and DCOM settings on your computer. Check with your IT department for company-specific network settings. 8 FCWnx 7.7 Upgrade Manual

17 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 For machines running Windows XP or Windows 2003, you must be logged in with local administrator rights to run the SecurityCnfg Utility. If you are not, log off and log back on as a user with these permissions. For machines running Windows Vista, Windows 7, or Windows 2008, you must be logged in as the local administrator to run the SecurityCnfg Utility. If you are not, log off and log back on as the local administrator. Stop FCWnx 7.7 services The FCWnx software uses six services: FCWnx Diagnostics controls the diagnostic information log. FCWnx Manager controls the communication to and from the controllers and video devices. FCWnx System Manager coordinates the communications of data between computers and handles FCWnx licensing. FCWnx WCF is used to integrate external devices into FCWnx. FCWnx Media Server coordinates communications with video devices and distributing video to clients. FCWnx WebService coordinates communications for Video Management Control (VMC). To stop the FCWnx services: 1. Shut down all client applications to ensure that any work in progress is saved. 2. Click Start, Settings, Control Panel, Administrative Tools, then Services. 3. Right-click FCWnx Diagnostics, and then click Stop. A message displays informing you that the other services also stop. 4. Click Yes. All other services shut down and lastly, Diagnostics shuts down. Restore SP or FCWnx databases on the FCWnx 7.7 server These restore procedures are guidelines only. Note: When you restore the SP or FCWnx databases, you replace the default databases that are created during the FCWnx 7.7 installation. FCWnx 7.7 Upgrade Manual 9

18 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 To restore the SP or FCWnx databases backup: 1. Click Start, Programs, Facility Commander Wnx, then Database Maintenance Utility. If this utility is not found in the Start menu, then go to the GE, FCWnx, SecureScripts directory and double-click the file: DatabaseMaintenance.exe The Database Maintenance window opens. 2. Click Restore. The Database Maintenance - [Restore] destination window opens. 3. Select the databases that you want to restore by checking the check box. Main Archive History 4. Click Browse to navigate to the drive and directory folder in your system where the backup files are stored. 5. If you choose not to restore any of the three databases, clear the check box. If the check box is checked but no destination is entered in the database field, restore of that database file will not occur. 6. Accept the default Login of sa and enter the password for sa. The default password assigned for the sa user is SecurityMaster08 (case sensitive). Note: Although you cannot change the password here, UTC Fire & Security recommends assigning a unique SQL system administrator password to your database using the FCWnx Maintenance Utility. 7. Click Restore. A dialog opens confirming that you turned off FCWnx services. Click Yes. 8. The restoration process begins. When restoration is complete, a dialog box displays a message, verifying the restoration of the chosen databases. Click OK. 9. Exit Restore. The database restoration is complete. Copy images and signatures (if required) FCWnx 7.7 does not automatically create Images or Signature folders. If you backed up images or signature folders, you must create these folders on the FCWnx 7.7 file server, and then copy the backup files prior to converting the SP or FCWnx databases. Note: FCWnx stores the images and signatures in the database after the conversion. These folder are not needed after the conversion. 10 FCWnx 7.7 Upgrade Manual

19 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 To copy images and signature folders: 1. Create an Images and a Signature folder on the FCWnx file server computer in C:\Program Files\GE\FCWnx. 2. Copy the image and signature files from the SP or FCWnx backup source into the appropriate folder on the FCWnx file server computer. 3. If you backed up to a CD, you need to change the attribute from read-only after you restore. Run Create FCWnx Database The Create FCWnx Database utility converts the SP or FCWnx database format to FCWnx 7.7 database format. Note: Custom stored procedures or triggers added to the SP or FCWnx databases need to be removed. You can recreate custom procedures or triggers after the conversion is complete. To run Create FCWnx Database on your FCWnx 7.7 server computer: 1. Click Programs, Facility Commander Wnx, and then Create FCWnx Database. The Select FCWnx Edition window displays. 2. Select Professional Edition, and then click Next. The Create/Convert Database window displays. 3. Enter your sa password, and then click Next. A warning message displays stating that this application is currently operating with an earlier version of Secure Perfect or FCWnx. 4. Click Yes to proceed. The Convert Database window displays. 5. Click Convert Database. A status bar displays the progress of the conversion. Upon completion, the message Secure Perfect or FCWnx Database successfully converted! opens. Note: During the conversion, the new daylight saving feature is automatically enabled. 6. Click OK. License your FCWnx system At this time, you must re-license your FCWnx system. Refer to the License and Set Security Settings for your FCWnx System chapter of the installation manual for complete instructions on obtaining and entering a license. You may not run FCWnx 7.7 Upgrade Manual 11

20 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 FCWnx in demo mode at this point since your existing Secure Perfect or FCWnx system was licensed. Restore designs and video to the FCWnx server This step restores the SP or FCWnx designs and video to the FCWnx 7.7 server computer. Note: The latest third party video drivers are located on the Video Drivers DVD in your FCWnx 7.7 media kit. After performing an upgrade, you must uninstall the old driver, and then reinstall the latest version driver on all existing server and client computers (as required). To restore designs and video: 1. Copy the design files from the SP or FCWnx backup source into the Designs folder on the FCWnx server computer. Note: If you had a previous version of badge designer that created files with a GDR extension, you are prompted to save the file as a DGN when you edit a badge design for the first time. 2. Copy the video files from the SP or FCWnx backup source into the Video folder on the FCWnx server computer. 3. If you backed up to a CD, you need to change the attribute from read-only after you restore. Activate Enable Unique & Required Employee Number During the process of converting a database, the system checks for possible blank or duplicate employee numbers in the database. Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitive default login passwords. When upgrading from a version of Secure Perfect 4.0 or earlier, you may experience a problem logging in. If you have never changed it, your Secure Perfect default password may be set to initial caps, as in Master and not master. To activate Enable Unique & Required Employee Number: 1. Log in to FCWnx as one of your previously defined operators and open the Preference form to display the Settings tab. 2. If the Enable unique & required Employee Number check box is checked and unavailable, all converted person records have unique employee numbers. All future person records must have a unique employee number before the record can be saved. Proceed to Upgrade client computers on page FCWnx 7.7 Upgrade Manual

21 Upgrading SP or FCWnx Professional Servers to FCWnx If the Enable unique & required Employee Number check box is not checked, this is an indication that duplicate or blank employee number records exist in the database. 4. At this time, you have the two options: Do nothing and continue to allow blank or duplicate employee numbers in person records (the Enable unique & required Employee Number check box remains clear). or Set a control that requires all person records to have an entry in the Employee number field. 5. If you choose to require all person records to have a unique employee number, select Enable unique & required Employee Number, and then click Save. A message displays informing you: The Employee number field on the Person Form will be required and unique. Once this is enabled, it cannot be changed back. Do you want to continue with this change? 6. Click Yes. A second message displays: Could not enable unique and required Employee number. Duplicates already exist or field is empty in the database. Refer to the Diagnostic Logfile. 7. Navigate to the logfile. The message in the logfile informs you that Facility Commander Wnx generated a text file and placed the file in the Logs folder of the FCWnx server computer. 8. Navigate to the duplicate employee numbers log file: \Logs\DuplicateEmployeeNumbers.txt Open the file using any text-file editor, locate the problematic person records, and use the system to assign a unique employee number to each. 9. When all records in the TXT file list have a unique employee number, return to the Preference form, check the Enable unique & required Employee Number check box, and Save. 10. If you cannot save and again receive additional messages, you must repeat the process, steps 5 through The selection to require all person records to have a unique employee number cannot be reversed and all newly added person records must have a unique employee number. FCWnx 7.7 Upgrade Manual 13

22 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 Upgrade client computers Now that you have upgraded your server computer, you need to upgrade all networked client computers (those that are running as client to the database server computer.) Refer to Chapter 4 Upgrading SP or FCWnx client computers to FCWnx 7.7 on page 65. Set controllers online and flash with application code All credential and alarm transactions are uploaded to the server after the conversion process and stored in the appropriate history table. Allow all the transactions to be processed before flashing controllers to the latest firmware to minimize data loss. The duration of time that the upload takes depends on the number of transactions stored and the length of time that the server was not communicating with the controllers. This might be a few minutes or several hours. Before setting controllers online or flashing with new application code, review Controller configuration notes on page 82. For instructions on flashing controllers, refer to the the applicable controller installation manual. While FCWnx software will communicate with controllers flashed with 3.x or later firmware, you will not be able to take advantage of the new features provided by the latest firmware. Scenario 2 - FCWnx 7.7 server computer will be a different computer than the existing SP or FCWnx computer If your server computer will be a different computer than your existing Secure Perfect computer, then follow the instructions in this section. This scenario follows a specific sequence of steps. Follow these steps in the order presented. Each one of these steps is explained in more detail in the sections that follow. Before you begin Before you upgrade, make sure that: All Secure Perfect applications, such as DiagView, are closed. All clients are logged off. All client services are stopped. 14 FCWnx 7.7 Upgrade Manual

23 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 To perform the upgrade, log in as a user with administrative rights, such as administrator. Note all Secure Perfect operator passwords Operator login passwords are case sensitive in FCWnx. Before you upgrade, note the exact case used in all of your Secure Perfect operator login passwords. Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitive default login passwords. When upgrading from a version of Secure Perfect 4.0 or earlier, you may experience a problem logging in. If you have never changed it, your Secure Perfect default password may be set to initial caps, as in Master and not master. Set up FCWnx 7.7 server Refer to the installation manual to complete this step. To set up the new FCWnx 7.7 server: 1. Since your new FCWnx 7.7 database server is a different computer than your current SP or FCWnx server, configure the FCWnx 7.7 computer now. First, verify that the minimum hardware and software requirements are met and review the configurations supported. Then, install and set up: Hardware (such as the monitor and network board) Windows 7, Windows Vista or Windows XP Professional operating system 2. You must be logged in as a user with local administrator rights. If not, log out and log back in as a user with these permissions. 3. Install FCWnx. Some items to note: The Create FCWnx Database utility automatically launches and creates a blank database. Later in the process, we will restore the original database and run this utility again. The license application automatically launches. Do not license at this time (as instructed in the sequence). You will license your system after the database is converted. The SecurityCnfg utility automatically launches immediately following the license application. This application assists you in configuring firewall and DCOM settings on your computer. Check with your IT department for company-specific network settings. FCWnx 7.7 Upgrade Manual 15

24 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 Set all controllers offline Since you are setting up a new system, you now need to set the controllers offline until after you set up your new system. Log in to Secure Perfect or FCWnx and set all controllers offline. For detailed procedures on setting controllers offline, refer to the applicable Secure Perfect or FCWnx User Guide or Help. Stop SP or FCWnx services on the server The SP or FCWnx services run regardless of whether anyone is logged into Windows or the application, as long as the services are set for automatic startup. In other words, if the computer is turned on, then the services are running. To continue this upgrade, the services must be stopped on all SP or FCWnx computers. Note: Shutting down the SP or FCWnx services shuts down any clients currently connected to the server without saving any work in progress. To stop services on the SP or FCWnx server computer and all clients: 1. You must be logged in as the administrator user. If not, log out and log back in as a user with these permissions. 2. Click Start, Settings, Control Panel, Administrative Tools, then Services. The Services window displays. Locate the SP or FCWnx services. Secure Perfect Secure Perfect Diagnostics Secure Perfect Manager Secure Perfect System Manager FCWnx FCWnx Diagnostics FCWnx Manager FCWnx Media Server FCWnx System Manager FCWnx WebService If the Status columns are blank, then the services are not running and do not need to be stopped. Skip to step 5. If the Status columns display Started, then the services are running and need to be stopped. 3. Select Secure Perfect Diagnostics or FCWnx Diagnostics service, and then click Stop. Stopping the Diagnostics service stops all other FCWnx services if Yes is checked in the Stop Other Services Window. The Status columns should now be blank. 16 FCWnx 7.7 Upgrade Manual

25 Upgrading SP or FCWnx Professional Servers to FCWnx If the Secure Perfect API or FCWnx API service is running, stop that service now. 5. Exit the Services application. Back up the SP or FCWnx folder Everything in your existing SP or FCWnx folder except the Database folder should be backed up (Your Secure Perfect graphics cannot be converted to FCWnx 7.7 and do not need to be backed up). This includes the Designs, Images, Video, and Signature folders. You can use any backup program you want and any storage media such as an external hard drive, USB flash drive, CD, or a network folder. Back up the Database folder using the Backup and Restore Maintenance Utility, which is explained in the following section. Verify that your backups work correctly. All designs, images, video, and signatures need to be restored once FCWnx 7.7 is installed. Back up SP or FCWnx databases Note: Custom stored procedures or triggers added to the Secure Perfect databases need to be removed. You can recreate custom procedures or triggers after the conversion is complete. Backup Secure Perfect databases To back up your Secure Perfect databases: 1. Create a folder in your system where the backup files will be stored. 2. Click Start, Programs, Secure Perfect, and then SPMaintenance Utility. If this utility is not found in the Start menu, then go to the Secure Perfect directory and double-click the file: Maintenance.exe 3. In the Maintenance window, click Backup. 4. In the Maintenance - [Backup] destination window, accept the default Login of sa and enter the password for sa. If you have not already done so, we strongly suggest that you assign a unique password of your choice. 5. Navigate to the drive and directory folder in your system where the backup files will be stored. Double-click to open the Destination folder. 6. Holding down the left mouse button, drag and drop the destination folder onto each of the fields: SecurePerfect SecurePerfectArchive FCWnx 7.7 Upgrade Manual 17

26 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 SecurePerfectHistory The BAK files in each field will be named automatically to include the directory path, file name, date, and time. 7. If you choose not to back up a specific database, clear the check box at the end of that field. If the check box is checked but no destination is entered in the database field, backup of that database file does not occur. 8. Click Backup. 9. The backup process begins. When backup is complete, a dialog box displays a message verifying the successful backup of the chosen databases. 10. Click OK. 11. Exit the Maintenance window. 12. If Imaging is installed, it must be uninstalled before continuing with the upgrade. Refer to Uninstall Imaging software - SP3.1 only on page 7. Otherwise, continue to Uninstall Microsoft SQL Server Desktop Engine on page 7. Backup FCWnx databases Note: Custom stored procedures or triggers added to the FCWnx databases need to be removed. You can recreate custom procedures or triggers after the conversion is complete. To back up your FCWnx databases: 1. Create a folder in your system where the backup files will be stored. 2. Click Start, Programs, Facility Commander Wnx, and then FCWnx Maintenance Utility. If this utility is not found in the Start menu, then go to the GE, FCWnx, SecureScripts directory and double-click the file: DatabaseMaintenance.exe The Database Maintenance window opens. 3. Click Backup. The Database Maintenance - [Backup] destination window opens. 4. Select the databases that you want to backup by checking the check box. Main Archive History 5. Click Browse to navigate to the drive and directory folder in your system where the backup files will be stored. 18 FCWnx 7.7 Upgrade Manual

27 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 The BAK files in each field will be automatically named, to include the directory path, file name, date, and time. 6. If you choose not to back up any of the three databases, clear the check box. If the check box is checked but no destination is entered in the database field, backup of that database file will not occur. 7. Accept the default Login of sa and enter the password for sa. The default password assigned for the sa user is master. 8. Click Backup. The backup process begins. When backup is complete, a dialog box displays a message verifying the successful backup of the chosen databases. 9. Click OK. 10. Exit the Database Maintenance window. Stop FCWnx 7.7 services The FCWnx software uses six services: FCWnx Diagnostics controls the diagnostic information log. FCWnx Manager controls the communication to and from the controllers and video devices. FCWnx WCF is used to integrate external devices into FCWnx. FCWnx System Manager coordinates the communications of data between computers and handles FCWnx licensing. FCWnx Media Server coordinates communications with video devices and distributing video to clients. FCWnx WebService coordinates communications for Video Management Control (VMC). To stop the FCWnx services: 1. Shut down all client applications to ensure that any work in progress is saved. 2. Click Start, Settings, Control Panel, Administrative Tools, then Services. 3. Right-click FCWnx Diagnostics, and then click Stop. A message displays informing you that the other services also stop. 4. Click Yes. All other services shut down and lastly, Diagnostics shuts down. FCWnx 7.7 Upgrade Manual 19

28 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 Restore SP or FCWnx databases on the FCWnx 7.7 server These restore procedures are guidelines only. Note: When you restore the SP or FCWnx databases, you replace the default databases that are created during the FCWnx 7.7 installation. To restore the SP or FCWnx databases backup: 1. Click Start, Programs, Facility Commander Wnx, then Database Maintenance Utility. If this utility is not found in the Start menu, then go to the GE, FCWnx, SecureScripts directory and double-click the file: DatabaseMaintenance.exe The Database Maintenance window opens. 2. Click Restore. The Database Maintenance - [Restore] destination window opens. 3. Select the databases that you want to restore by checking the check box. Main Archive History 4. Click Browse to navigate to the drive and directory folder in your system where the backup files are stored. 5. If you choose not to restore any of the three databases, clear the check box. If the check box is checked but no destination is entered in the database field, restore of that database file will not occur. 6. Accept the default Login of sa and enter the password for sa. The default password assigned for the sa user is SecurityMaster08 (case sensitive). Note: Although you cannot change the password here, UTC Fire & Security recommends assigning a unique SQL system administrator password to your database using the FCWnx Maintenance Utility. 7. Click Restore. A dialog opens confirming that you turned off FCWnx services. Click Yes. 8. The restoration process begins. When restoration is complete, a dialog box displays a message, verifying the restoration of the chosen databases. Click OK. 9. Exit Restore. The database restoration is complete. 20 FCWnx 7.7 Upgrade Manual

29 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 Copy images and signatures (if required) FCWnx 7.7 does not automatically create Images or Signature folders. If you backed up images or signature folders, you must create these folders on the FCWnx 7.7 file server, and then copy the backup files prior to converting the SP or FCWnx databases. Note: FCWnx stores the images and signatures in the database after the conversion. These folder are not needed after the conversion. To copy images and signature folders: 1. Create an Images and a Signature folder on the FCWnx file server computer in C:\Program Files\GE\FCWnx. 2. Copy the image and signature files from the SP or FCWnx backup source into the appropriate folder on the FCWnx file server computer. 3. If you backed up to a CD, you need to change the attribute from read-only after you restore. Run Create FCWnx Database The Create FCWnx Database utility converts the SP or FCWnx database format to FCWnx 7.7 database format. Note: Custom stored procedures or triggers added to the SP or FCWnx databases need to be removed. You can recreate custom procedures or triggers after the conversion is complete. To run Create FCWnx Database on your FCWnx 7.7 server computer: 1. Click Programs, Facility Commander Wnx, and then Create FCWnx Database. The Select FCWnx Edition window displays. 2. Select Professional Edition, and then click Next. The Create/Convert Database window displays. 3. Enter your sa password, and then click Next. A warning message displays stating that this application is currently operating with an earlier version of Secure Perfect or FCWnx. 4. Click Yes to proceed. The Convert Database window displays. 5. Click Convert Database. A status bar displays the progress of the conversion. Upon completion, the message: Secure Perfect or FCWnx Database successfully converted! is displayed. Note: During the conversion, the new daylight saving feature is automatically enabled. FCWnx 7.7 Upgrade Manual 21

30 Upgrading SP or FCWnx Professional Servers to FCWnx Click OK. License your FCWnx system At this time, you must re-license your FCWnx system. Refer to the License and Set Security Settings for your FCWnx System chapter of the installation manual for complete instructions on obtaining and entering a license. Restore designs and video to the FCWnx server This step restores the SP or FCWnx designs and video to the FCWnx 7.7 server computer. Note: The latest third party video drivers are located on the Video Drivers DVD in your FCWnx 7.7 media kit. After performing an upgrade, you must uninstall the old driver, and then reinstall the latest version driver on all existing server and client computers (as required). To restore designs and video: 1. Copy the design files from the SP or FCWnx backup source into the Designs folder on the FCWnx server computer. Note: If you had a previous version of badge designer that created files with a GDR extension, you are prompted to save the file as a DGN when you edit a badge design for the first time. 2. Copy the video files from the SP or FCWnx backup source into the Video folder on the FCWnx server computer. 3. If you backed up to a CD, you need to change the attribute from read-only after you restore. Activate Enable Unique & Required Employee Number During the process of converting a database, the system checks for possible blank or duplicate employee numbers in the database. Note: Versions of Secure Perfect 4.0 and earlier did not require case-sensitive default login passwords. When upgrading from a version of Secure Perfect 4.0 or earlier, you may experience a problem logging in. If you have never changed it, your Secure Perfect default password may be set to initial caps, as in Master and not master. 22 FCWnx 7.7 Upgrade Manual

31 Upgrading SP or FCWnx Professional Servers to FCWnx 7.7 To activate Enable unique & required Employee Number: 1. Log in to FCWnx as one of your previously defined operators and open the Preference form to display the Settings tab. 2. If the Enable unique & required Employee Number check box is checked and unavailable, all converted person records have unique employee numbers. All future person records must have a unique employee number before the record can be saved. Proceed to Upgrade client computers on page If the Enable unique & required Employee Number check box is not checked, this is an indication that duplicate or blank employee number records exist in the database. 4. At this time, you have the option to choose one of two preferences: Do nothing and continue to allow blank or duplicate employee numbers in person records (the Enable unique & required Employee Number check box remains clear). or Set a control that requires all person records to have an entry in the Employee number field. 5. If you choose to require all person records to have a unique employee number, select Enable unique & required Employee Number, and then click Save. A message displays informing you: The Employee number field on the Person Form will be required and unique. Once this is enabled, it cannot be changed back. Do you want to continue with this change? 6. Click Yes. A second message displays: Could not enable unique and required Employee number. Duplicates already exist or field is empty in the database. Refer to the Diagnostic Logfile. 7. Navigate to the logfile. The message in the logfile informs you that Facility Commander Wnx generated a text file and placed the file in the Logs folder of the FCWnx server computer. 8. Navigate to the duplicate employee numbers log file: \Logs\DuplicateEmployeeNumbers.txt Open the file using any text-file editor, locate the problematic person records, and use the system to assign a unique employee number to each. 9. When all records in the.txt file list have a unique employee number, return to the Preference form, check the Enable unique & required Employee Number check box, and Save. 10. If you cannot save and again receive additional messages, you must repeat the process, steps 5 through 9. FCWnx 7.7 Upgrade Manual 23