RocketStor 6314A User Manual

Transcription

1 RocketStor 6314A User Manual Sept. 25, 2015 Revision v1.02 HighPoint Technologies, Inc. 1

2 Copyright Copyright 2015HighPointTechnologies, Inc. This document contains materials protected by International Copyright Laws. All rights reserved. No part of this manual may be reproduced, transmitted or transcribed in any form and for any purpose without the express written permission of HighPoint Technologies, Inc. Trademarks Companies and products mentioned in this manual are for identification purpose only. Product names or brand names appearing in this manual may or may not be registered trademarks or copyrights of their respective owners. Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals. Information in this manual is subject to change without notice and does not represent a commitment on the part of HighPoint. Notice Reasonable effort has been made to ensure that the information in this manual is accurate. HighPoint assumes no liability for technical inaccuracies, typographical, or other errors contained herein. 2

3 Contents Kit Contents... 5 Getting Started... 8 Setting Up the Hardware... 8 Install and Update Drivers Install/Update Drivers on existing operating systems Creating a Bootable Array (Mac Only) Installing HighPoint WebGUI Navigating the WebGUI Logging In HighPoint WebGUI Global Tab Viewing HBA Properties Viewing Storage Properties Physical Tab Updating BIOS/Firmware Obtaining Physical Device Information Logical Tab Creating an Array Adding Spare Disks Obtaining Logical Device Information Expanding an Existing Array Setting Tab System Settings Changing your WebGUI password Recovering your WebGUI password Setting Recover Tab Backup your Recover List Reloading your Backup Recover List Event Tab Event Log Icon Guide SHI (Storage Health Inspector) Enabling SMART Monitoring Changing HDD Temperature Threshold

4 Utilizing the Health Inspector Scheduler Creating a New Verify Task Initializing your Disks Formatting your Disks Replacing a Failed Disk Rebuilding Your Array Critical Condition Rebuilding Interrupted Due to Bad Sectors Critical array disabled when you removed wrong disk Disabled Condition Help WebGUI Icon Guide RAID Level Reference Table HighPoint Recommended List of Hard Drives Contacting Technical Support

5 Kit Contents RS6314A Enclosure (with 4 disk trays pre-installed) Accessories Box Screw bag (including 2 sets of 18 screws for HDD/SSD) Thunderbolt Cable UL Power Cord Quick Installation Guide for RS6314A For any damaged or missing items contact your reseller or submit a support ticket online at 5

6 Product Information RocketStor 6314A Port Technology Thunderbolt 2 Onboard Storage processor RAID-On-Chip Onboard Onboard Cache Memory 512MB DDR 3 Cache Memory with ECC Protection Port Type 2x Thunderbolt Port RAID Level 0, 1, 5, 6, 10 and JBOD Max. Capacity up to 32 TB Number Of drives Up to 4 Drive Interface SAS, SATA Drive Form Factor 3.5" & 2.5" Material Brushed aluminum housing Dimension 8.66"(H)x5.31"(W)x8.67"(D) Weight 9.46lb Warranty 3 Years Advanced RAID Feature Storage Monitoring and Management Suite RAID Management Suites: Drive Indicator SMTP Alarm Buzzer Operating System Power Supply Configurable RAID Block Size up to 1MB Flash ROM for Upgradeable Firmware DV Mode Technology Storage Health Inspector Redundant RAID Configurations Bootable RAID Array EFI BIOS for Mac Platform Multiple RAID Partitions supported Online Array Roaming Online RAID Level Migration (ORLM) Online Capacity Expansion (OCE) RAID Initialization Background/Foreground/Quick Global Hot Spare Disk support Automatic and configurable RAID Rebuilding Priority Disk Format compatible: 512, 512e, 4Kn Larger than 2 TB Drive and RAID Array support Spin down Massive Arrays of Idle Disks support Native Command Queuing Write Back and Write Through Browser-Based management tool, Power, Present, Active, Fail Alert Notification Buzzer beeping when failed drive or array occurs Window 2008 and Window 7 and later Driver embedded into Mac OS X 10.9 and later AC INPUT V ~ 5A 50/60Hz 6

7 Operating Environment Temperature (operating) 5 C 45 C (non-operating) -40 C 65 C Relative Humidity (operating) 8% 90% RH (Non-condensing) (non-operating) 5% 95% RH (Non-condensing) Figure 1. RS6314A Front Panel Figure 2. RS6314A Back Panel Figure 3. Isometric view of disk tray with physical drive installed (drive not included) Figure 4. Bottom View of disk tray. SSD mount points are on the bottom. 7

8 Getting Started Thank you for purchasing HighPoint Technologies RocketStor 6314A. You are only a few steps away from utilizing RAID storage using the industry s most affordable hardware RAID solution. Main topics in this section include: Setting Up the Hardware How to Update and Install Drivers How to Install HighPoint WebGUI Setting Up the Hardware Important: 1. Ensure that you have all items listed under Kit Contents. 2. Verify and record the S/N of the enclosure unit. The technical support may ask for the S/N of the enclosure unit. Please record the S/N of the unit. The S/N is located on the sticker on the bottom of the enclosure unit as below. The S/N has 13 characters and the S/N format for the RocketStor 6314A is ****M3M****** 8

9 Setup the hardware Step 1. Plug in the power cord for your RS6314A. Note: To prevent physical drive damage, keep the RS6314A oriented upright when in use. Figure 5. Power Cord plugged into back panel Step 2. Plug one end of the Thunderbolt cable to either of the RS6314A ports and the other end to your computer s Thunderbolt port. Figure 6. Connect to either the right or left Thunderbolt port. Step 3. Press then pull the blue tab on each disk tray to unlock and slide out each tray. Step 4. Mount your hard drives onto each tray using the provided screws. (Note: see HELP for a list of recommended hard drives) Step 5. The disk trays have pre-drilled holes compatible with 3.5 and 2.5 hard drive form factors. SSD holes are drilled on the bottom of the disk tray. 9

10 Step 6. Switch the power button on. Figure 9. Power Button located on Back Panel (figure shows enclosure switched ON) Step 7. Make sure the power LED on the front of the enclosure is LIT. Step 8. (For Windows) Install RS6314A drivers and the HighPoint WebGUI Management Utility to access and manage your arrays. (For Mac) RS6314A drivers are pre-installed for Mac OSX 10.9 and later. Earlier versions of Mac OSX may require driver installation LED Activity A quick, convenient way for identifying a faulty drive or enclosure unit is to read the LED lights on the front panel. Table 1. LED Activity Reference LED Location Icon Normal Faulty Disk Tray Top LED When powered on, the LED will be a STABLE BLUE When disk is busy, the LED will be BLINKING BLUE 10

11 Disk Tray Bottom LED When array is normal status, LED will be UNLIT When disk has a problem, LED will be SOLID RED When disk is under Rebuilding, LED will be Blinking RED Power LED When enclosure is powered on LED will be SOLID BLUE Power LED will be UNLIT if not connected to a running host system Table 2. LED Status Information LED Status Interpretation STABLE BLUE Disk is detected and connection has been made Enclosure is properly powered BLINKING BLUE Disk is in use and performing I/O activity such as: Rebuilding an array Verifying data integrity Transferring data RED Turned Identify LED ON Disk communication failure potential causes: Disk is unplugged Disk array is in critical condition Disk array is in disabled condition SMART detected disk failure 11

12 UNLIT Unit is powered OFF Disk tray is empty Shutting Down the RS6314A The 6314A enclosure will automatically power down when your computer is turned off. For turning off the 6314A safely without shutting down your PC, take the following steps: 1. Eject the drive from OSX Right Click the drive and click Eject Double click the drive and click the Eject button for the drive under devices 2. Check the front panel LED lights to make sure there is no disk I/O activity 3. Switch the power switch on the back panel OFF (O is pushed down) or unplug the Thunderbolt cable. Important: Do not move or tilt the enclosure until disk activity has completely stopped to prevent physical damage of hard drives. Daisy Chaining the RS6314A Daisy chaining means you are connecting multiple devices in a series in an effort to expand your storage without using more PC ports. Up to 6 Thunderbolt devices can be daisy chained together. Figure 7. Sample daisy chain configuration.. RS6328L connected to RS6314A connected to another RS6314A (left to right) 1. Plug in one end of Thunderbolt cable to your Mac, and the other end to a RS6314A Thunderbolt port. 2. Plug in one end of another Thunderbolt cable into the unused port, and the other end of the cable into the next Thunderbolt device. Note: Wait at least 20 seconds for the device to be detected by the system. Important: Chaining SIX RS6314A enclosures DOES grant you access of up to 24 hard drives, but DOES NOT allow you to create a single RAID array using all 24 drives. Each RS6314A enclosure has its own RAID controller that detects only the 4 hard drives connected to it. 12

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14 Install and Update Drivers Drivers provide a way for your operating system to communicate with your new hardware. Update to the latest driver to ensure you have the latest performance and stability updates. Check if drivers are currently installed For Mac users: 1. Click on the Apple Icon ( 2. Click About this Mac 3. Click More Info 4. Click System Report 5. Select PCI Cards Figure 8. Navigate to Apple Icon > About this Mac > System Report > PCI The RS6314A should be listed as RocketRAID 4520 SAS Controller, and Driver Installed should say Yes. (HighPoint Mac drivers are embedded for OSX 10.9 and later.) For Windows users: 1. Install and verify motherboard Thunderbolt drivers are functional 2. Click Start 3. Click Control Panel 4. Click Hardware and Sound 5. Under Devices and Printer, Click Device Manager 14

15 Note: Alternatively, you can search Device Manager in your start menu search bar. 6. Click the Storage controllers tab If driver is installed it will show RocketRAID 4520 SAS Controller, If driver is not installed it will be located in Other devices as RAID Controller 15

16 Click Properties, then click the Driver Tab to find out the version installed. Figure 9. Driver version (version may vary) Install/Update Drivers on existing operating systems For users that already have an operating system installed, and want to use the RS6314A as a data array (data storage) device, follow the instructions below. For users that wish to create a bootable array, refer to Create a Bootable Array For Mac Platforms: Drivers for RS6314A are already embedded in the latest Mac OSX (10.9 and later), and installing drivers is unnecessary. If you previously uninstalled the drivers, or wish to update your current drivers, follow the instructions below. HighPoint Mac Drivers have file extension.dmg; make sure the file extension for the files you downloaded are the same. 1. Obtain latest driver online at 16

17 Navigate to your specific HBA controller page (Refer to How to View HBA Properties to find model name) 2. Once downloaded, locate the folder you downloaded the driver to and double click on the file named HighPointIOP_Mac_###.dmg Note: File name varies, but extension is.dmg. 3. The file will be mounted onto the operating system, click on HighPointIOP.pkg located on your desktop 4. Follow the on-screen instructions. 5. Reboot computer 6. Make sure Driver Installed is Yes After reboot, check system report again to confirm you have RocketRAID 4520 SAS Controller installed. For Windows Platforms: 1. Download the latest drivers from For PC motherboards with Thunderbolt, download the WHQL driver files 2. Once downloaded, click setup.exe 3. Follow the on-screen instructions until prompted to reboot 17

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19 4. After reboot, check drivers are installed properly using device manager Alternate Install Method: 1. Obtain latest driver software for RocketRAID 4520 SAS Controller from our website 2. Take note the location you downloaded the driver file to, then open Windows Device Manager. Click Start Click Control Panel Click Hardware and Sound Under Devices and Printer, Click Device Manager Note: Alternatively, you can search Device Manager in your start menu search bar. 3. Under Other Devices, right click on RAID controller 4. On the drop down menu, click Update Driver Software 19

20 5. When prompted, select Browse my computer for driver software 6. Locate the driver files you downloaded and select them. 7. Press next and follow the on screen instructions 8. Reboot 20

21 Uninstall Drivers To uninstall the drivers, take the following steps For Mac Platform: 1. Double click on HighPointIOP_Mac_106_####.dmg Note: File name subject to change, make sure extension is.dmg. 2. Double click on uninstall.command 3. A terminal window will pop up prompting you to type in your administrator password. Type in your administrator password to allow uninstall. 4. Reboot Note: The file is flagged as an unidentified developer file on OSX. In order to open, hold the Control key + click the file, then click open. A system prompt will appear; read the prompt, then click open. For Windows Platform: 1. Open Windows Device Manager Click Start Click Control Panel Click Hardware and Sound Under Devices and Printer, Click Device Manager Note: Alternatively, you can search Device Manager in your start menu search bar. 2. Click the Storage controllers tab 3. Right click RocketRAID 4520 SAS Controller 4. Click Uninstall 5. Reboot your PC for changes to take effect 21

22 Creating a Bootable Array (Mac Only) A bootable array differs from a data array simply from the fact that you install and boot your operating system from the RAID array you created. For Mac Users: 1. You must have an existing installation of the Mac operating system installed. 2. Set up the RS6314A normally by See setting up the hardware How to install the WebGUI How to create an array 3. Once an array is created, the logical volume can be seen by your operating system 4. Use a 3 rd party disk cloning tool to copy your bootable drive onto the logical drive you just created. For Windows Users: Booting from Windows is currently not supported on RS6314A. Installing HighPoint WebGUI HighPoint Web RAID Management Software (WebGUI) is used to monitor and configure your hard disks and RAID arrays attached to HighPoint RocketRAID controllers. The software package must be installed on system with supported HighPoint RocketRAID controllers installed, and the device driver must be loaded to run the service. A web browser with XML support is required on the client side, e.g. Internet Explorer, Mozilla, FireFox or Google s Chrome. New features are continually added to the interface; update to the latest version at 1. Locate the HighPoint WebGUI Setup on our website and download the file 2. Extract the files from the archive 3. Double click on HighPoint RAID Management.exe 4. Follow the on screen steps to install our software. 22

23 5. Log in the WebGUI by double clicking the desktop icon created or by typing in your preferred browsers address line (it is recommended to use the latest version of your browser.) 23

24 Navigating the WebGUI The HighPoint WebGUI management utility allows you to do several key things: Create and remove arrays Monitor disk health Update firmware and BIOS Change enclosure settings Troubleshoot faulty drives View general system overview Tab Name Function Global View View HBA (Host Bus Adapter) and Storage Properties Physical View Additional Controller properties Update BIOS/Firmware View disk properties Adjust selected disk behaviors Logical Manage and create RAID arrays Setting Adjust WebGUI controls settings Event Show WebGUI Event Log SHI (Storage Health Inspector) View and schedule S.M.A.R.T monitoring Recover Revert to previously created arrays Logout Logout of WebGUI Help Additional WebGUI documentation Online Web Support 24

25 Logging In HighPoint WebGUI You can reach the HighPoint WebGUI log in page either by: Double clicking on the HighPoint RAID Management icon created on your desktop Opening your preferred web browser and typing in the address bar. For the Windows WebGUI, please use the default user name: RAID and password: hpt for log-in. For the Mac WebGUI, it will log-in without password needed You can set up the Password from the WebGUI > Setting page. 25

26 Remote Login A user connected to a local network can remotely access the WebGUI using the IP address of the host device. To obtain your IP address For Mac users: 1. Open a terminal window on the host computer (computer that is connected to the RS6314A enclosure) 2. Type ifconfig 3. Look for the connection that has status: active 4. Write the IP address located after inet: For Windows users: 1. Open a command prompt window on the host computer. 2. Type ipconfig 3. Look for the section that contains your network adapter information 4. Take Note the IP address 26

27 Note: Make sure Restrict to localhost access is disabled in WebGUI Setting (Refer to setting) You can then remotely access the WebGUI using any other computer that is in your local network by opening any web browser and typing address of host computer}:7402 (default port is 7402) Global Tab 27

28 The GUI Global view provides an overview of what each HighPoint controller card connected to your computer detects. It is also the first page you see when logging in. Host Bus Adapter Properties Storage Properties On the top left of the page is a drop down menu that allows you to select which controller you want to manage (if you have multiple HighPoint controllers connected). Viewing HBA Properties 1. Log in to WebGUI 2. Select the proper controller from drop down on the top left 3. Click Global View HBA Properties Host Adapter model: the model name of the controller Enclosure Count: number of external enclosures detected Physical drives: number of drives seen by the controller Legacy Disks: number of Legacy disks connected. Legacy disks are physical drives that have previous partitions stored on them. Viewing Storage Properties 1. Log in to WebGUI 2. Select the controller from drop down menu on top left 3. Click Global View Storage Properties Total capacity: the combined capacity of each physical disk connected to controller Configured capacity: the amount of space used for creating arrays Free Capacity: total amount of space unused 28

29 Physical Tab The physical tab shows general and extended information about the controller you are using. Information about the firmware, BIOS, and operating temperatures are all located here. This information is useful for identifying what RAID controller model you have and to make sure you have the most updated version available. The physical tab contains the following information: Controller Information Extended Information Update Firmware Physical Devices Information Controller Information: Lists the controller model name, BIOS version, and vendor. Model Name: RocketRAID 4520 SAS Controller (for RS6314A) EFI Version: v1.1 (as of 5/5/2015) Vendor: HighPoint Technologies, Inc. 29

30 Extended Information: Gives you additional information concerning the HBA (Host Bus Adapter) in the enclosure IOP Model: IOP chip model number CPU Temperature: Displays computer temperature in Celcius ( C). Board Temperature: Displays the board temperature in Celcius ( C). SDRAM Size: SDRAM size of the HighPoint controller card Battery Installed: Battery Backup Unit (Not Applicable for RS6314A) Firmware Version: Firmware version of the HBA SAS address: the SAS address Update Firmware: Allows you to update the controller BIOS through the WebGUI. Updating BIOS/Firmware Keeping the firmware up to date ensures that your RAID controller the latest compatibility and performance updates. Firmware files have extension.blf. 1. Locate the latest firmware on our webpage at 2. Example firmware file will be in a zipped package with a naming convention such as RR4520_v _xxxx.zip 3. Extract the contents of the file 4. Read the readme (if included) to make sure you have the correct firmware for your HBA Note: Your HBA name and properties can be found in the WebGUI > Physical Tab. 5. Locate the proper firmware file (eg. 4520fw.blf, refer to the readme) 6. Click Choose File and browse to your firmware file 7. Click Submit 8. Reboot Obtaining Physical Device Information 1. Log in to WebGUI 2. Click Physical 3. Click Devices located on the left panel 30

31 The following properties are part of the Physical Devices Information box under the physical tab. Model Model number of the physical drive Capacity Total capacity of the physical drive Revision HDD device firmware revision number Read Ahead* - (Enable/Disable) Disk read ahead. Location Device location (example: 1/2 states controller 1, slot 2) Write Cache* (Enable/Disable) the disk write cache Max Free space on disk that is not configured in an array Status (Normal, disabled, critical) status of the disk NCQ* (Enable/Disable) Native Command Queuing Serial Number serial number of the physical disk Identify LED* On/Off toggle the IDENTIFY (RED) on the front panel Unplug Safely ejects selected disk. Other methods of disk removal will trigger alarm if enabled. 31

32 * Disk properties that can be adjusted. Read Ahead Enabling disk read ahead will speed up read operations by pre-fetching data and loading it into RAM. Write Cache Enabling write cache will speed up write operations. NCQ (Native Command Queuing) A setting that allows disks to queue up and reorder I/O commands for maximum efficiency. Identify LED The Disk tray LED lights on the front panel can be toggled ON or OFF. Rescan Clicking rescan will immediately signal the controller to scan for any changes in the connection. Clicking this button will also stop any alarm if currently ringing. 32

33 Logical Tab The Logical tab is where you are edit, delete, and maintain your RAID configurations, as well as, adding drives to your spare pool. The logical tab has the following settings: Create Array Spare Pool Logical Device Rescan Beeper Mute Creating an Array To create an array: 1. Log into the WebGUI 2. Select the proper controller from the drop down on the top left 3. Click Logical 4. Click Create Array 33

34 An array is a collection of physical disks that will be seen as one virtual drive by your Operating System (OS). The RS6314A has a RocketRAID 4520 SATA/SAS controller capable of creating the following array types 34

35 Array Type: JBOD Just a Bunch of Disks RAID 0 - Striping RAID 1 - Mirroring RAID 5 Rotating Parity bit RAID 1/0 Striping of Mirrored Drives RAID 6 Double Parity Bit Each RAID level has its pros and cons based on the application you use it for (Note: see RAID level Quick Reference) Array Name: the name that will be displayed in Logical Device Information (Default: RAID_<level>_<array number>) Initialization Method: Initialization of a disk sets all data bits to 0, essentially clearing all the data on the drive. It is important to initialize disks since previous data physically stored on the drive may interfere with new data. Keep Old Data: This option skips the initialization process and all data on each physical disk of the array will be untouched. Quick Init: This option grants immediate access to the RAID array by skipping the initialization process, but it will delete all data. Note: Skipping initialization is generally not recommended since residual data on disks may interfere with new data in the future. Foreground: The array initialization process will be set at high priority. During this time array will be non-accessible, but initialization completion time will be shorter. Background: The array initialization process will have a lower priority. During this time array will be accessible, but initialization completion time will be longer. Note 1: Initializing takes a significant amount of time (approximately 2 hours per 1 TB). Background and Foreground Initialization Fully initializing the array will completely zero out the data on the disks, meaning the disk will be completely wiped and every bit on the disk will be set to 0. Foregoing initialization means the array will still be created, and you can still write new data onto the array. But when your array requires rebuilding, residual data left behind may interfere with the process. Cache Policy (Default: Write Back) Write Back Any data written to the array will be stored as cache, resulting in better I/O performance at the risk of data failures due to power outages. Data will be stored as cache before it is physically written to the disk; when a power outage occurs, any data in the cache will be lost. Write Through Data written to an array is directly written onto the disk, meaning lower write performance for higher data availability. Without cache acting as a buffer, write performance will be noticeably slower but data loss due to power outages or other failures is significantly minimized. 35

36 Block Size (default: 64K) [16K, 32K, 64K, 128K, 256K, 512K, 1024K are the supported block sizes] Adjusting the block size towards your disk usage can give some performance gain. In a typical RAID configuration, data of the virtual drive is striped (or spread across) the physical drives. Having a smaller array block size will increase the likelihood of accessing all physical drives when processing large I/O requests. Multiple physical drives working in parallel increases the throughput, meaning better performance. For smaller I/O requests (512 bytes to 4 kilobytes), it is better to have each individual disks handle their own I/O request, improving the IOPS (I/O per second), rather than having one tiny I/O request being handled by multiple disks. A block size of 64k is recommended because it strikes a balance between the two I/O usage scenarios. Capacity (Default: Maximum) The total amount of space you want the RAID array to take up. When creating RAID levels, disk capacities are limited by the smallest disk. An example of how disk capacities are limited by smallest disk. You have 3 drives connected to the enclosure. First drive is 6 TB, second is 4 TB, and third drive is 2 TB. After creating a RAID level 5 using all three drives and maximum capacity The first drive will have 4 TB, the second 2 TB, and the third drive 0 TB free capacity The free capacity on the first and second drive can be used to create a separate array. You may also choose how much space each array will take. You can use the remaining space to create another array (up to 4 arrays are supported) Sector Size (Default: 512B) Note: For current operating systems, this option is already implemented so changing it in the WebGUI is not necessary. This option will set the sector size of your virtual drive, and physical sector sizes on your physical disks will remain the same. A sector is the smallest physical storage unit on a disk. The default sector size is 512 B since it is the most common sector size in disks today. 36

37 DV Mode This mode is specifically designed for video applications. The default firmware cache policy provides balanced performance for standard applications such as workstations, file servers, and web servers. But for DV mode, a special cache firmware is implemented specifically for large sequential writing (large I/O requests such as video files). Enabling DV mode will maintain the performance and consistency of transferring and processing video files. There are several factors concerning DV mode to take note: DV mode only available for RAID 0, 5, and 6 Only 1 RAID array you created can enable DV mode DV mode only works when array status is normal 37

38 Margin [5% - 25%] When DV mode is enabled, you have the option to set the margin. This percentage represents the amount of space the designated cache will hold before flushing the data onto the drive. Increasing the margin % will result in more stable performance, but decrease the maximum write performance. Alternatively, you can change the margin anytime in Logical > Maintenance for DV enabled array. Adding Spare Disks Spare disks are physical disks that will immediately replace critical disks in an array. 38

39 To add spare disks: 1. Log in WebGUI 2. Click Logical 3. Click Spare Pool 4. Check the box for the disk you want as a spare from Available Disks 5. Click Add Spare Disks added to the spare pool will show under Spare Pool and can be removed by checking the disk checkbox from Spare Pool > Click Remove Spare Physical drives marked as a spare will automatically be added to an array whenever there is a disk failure. Having this feature minimizes the chances of a data loss since it reduces the time an array is in critical status. Obtaining Logical Device Information Logical device tab is the default page upon clicking the Logical tab of the WebGUI. This page contains information about your RAID arrays and individual disks your system detects. Logical Device Information Arrays you create and the properties associated with them will appear here. Maintenance Once an array has been created, you have the option maintain it. Array Information Clicking on the maintenance button will show you the Array information box. Different array statuses (Normal, critical, disabled) will change the options available to you. 39

40 A Normal Status Array has the following options Delete Unplug Verify Change Cache Policy Change Margin Rename ORLM Delete deletes the selected RAID array Unplug powers off the selected RAID array Verify verifies the integrity of the RAID array Change Cache Policy Toggles between Write through and Write back cache Change Margin Adjust margin when DV mode is enabled Rename renames the RAID array OCE/ORLM Online Capacity Expansion / Online RAID Level Migration Critical Status A critical status array has all the normal status options except the following: The Array can no longer be renamed Add disk replaces the verify disk option Once array status changes to critical, the faulty disk will be taken offline and you can either: Reinsert the same disk Insert new disk 40

41 Reinserting the same disk should trigger rebuilding status, since data on the disk would be recognized. If you insert a new disk, clicking add disk will give you the option to select that disk and add it to the array. Disabled Status A disabled status array means that your RAID level does not have enough disks to function. Your data will be inaccessible Rebuilding will not trigger, since RAID does not have enough parity data to rebuild upon Your options in Maintenance are: Delete Unplug Recover Delete will delete the array Unplug will take array offline, making it safe to remove Recover will attempt to recover the array using the list from the recover tab Expanding an Existing Array Important: It is recommended to Verify/Rebuild your array before Expanding or Migrating. Once you start an OCE/ORLM procedure, you can stop the process but it must be resumed until completion. To add more capacity to your current configuration follow these steps: 1. Log in WebGUI 41

42 2. Select desired controller from drop down menu on top left 3. Click Logical 4. Click Maintenance for the array you want to change Select a different RAID level to Migrate Select the same RAID level to Expand 5. Important: Record all the physical drives currently in array. 6. Click ORLM 7. Select the physical drives you recorded earlier and the drives you want to add 8. Click Submit Upon submission, you will receive a prompt stating ORLM created successfully. The Logical Device Information will change status to migrating. 42

43 Physical Device Information Location which controller and port the drive is located in Model model number of the drive connected Capacity total capacity of the drive Max Free total capacity that is not configured Rescan Clicking rescan will force drivers to report array status. For any disk(s) you hot plug into the device, do not click rescan until all physical drives are detected and appear under Logical Device Information. Beeper Mute The controller emits a beeping sound whenever an Array falls into critical status Array falls into disabled status You unplug a disk Your disk fails due to bad sectors SMART sensors anticipate drive failure 43

44 If device is currently beeping, clicking Beeper Mute will mute the sound immediately. Note: This button does not permanently mute the alarm. In order to permanently mute the alarm, go to Setting > Enable audible alarm > Disabled. Setting Tab Under this tab, user can Enable auto-rebuilding Enable rebuilding on error Turn audible alarm on/off Set spin down time for idle disks Restrict to localhost Set rebuild priority Change port number Change WebGUI password 44

45 System Settings Enable auto rebuild (default: Enabled) When a physical drive fails, the controller will take the drive offline. Once you re-insert or replace the disk, the controller will not automatically rebuild the array unless this option is enabled. Enable continue rebuilding on error (default: Enabled) When enabled, the rebuilding process will ignore bad disk sectors and continue rebuilding until completion. When rebuild is finished, the data may be accessible but data inconsistency due to ignored bad sectors may cause problems in the future. If this option is enabled, HighPoint recommends user to check the event log for bad sectors. Enable audible alarm (default: Enabled) When a physical disk fails, the controller will emit an audible sound signaling failure. This option mutes the alarm. Set Spin down Idle Disk (minutes) (default: Disabled) When set, physical drives will spin down a certain amount of time after disk activity ceases. Only 10, 20, 30, 60, 120, 180, 240 minutes setting are available. Restrict to localhost access (default: Enabled) Remote access to the controller will be restricted when enabled, other users in your network will be unable to remotely log in to the WebGUI. Rebuild Priority (default: Medium) You can specify the amount of system resources you want to dedicate to rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High, Highest] Port Number (default: 7402) The default port that the HighPoint WebGUI listens on is You may change it to any open port. Password Setting 45

46 Changing your WebGUI password Under Password Setting type your new password and confirm it, then click submit. Recovering your WebGUI password If you wish to revert to the default password: hpt, delete the file hptuser.dat. For Mac Users: 1. Open Terminal 2. Type or navigate to cd /usr/share/hpt 3. Type rm hptuser.dat, to remove the file 4. Reboot For Windows Users: 1. Open file explorer 2. Navigate to C:/Windows/ 3. Delete hptuser.dat 4. Reboot Setting The following topics are covered under SMTP Setting Adding Recipients You can set the controller to send an out to recipients of your choosing when certain events (refer to Event Tab) trigger. SMTP settings To set up alerts: 1. Check the Enable Event Notification box. 2. Enter the ISP server address name or SMTP name 46

47 3. Type in the address of the sender ( account that is going to send the alert) 4. Type in the account name and password of the sender 5. Type in the SMTP port (default: 25) 6. Check support SSL box if SSL is supported by your ISP (port value will change to 465, refer to your ISP if you have a specific SMTP port. Note: After you click Change Setting the password box will become blank. Adding Recipients You can add multiple addresses as receivers of a notice. 1. Type the of the recipient in the text box 2. Type the name of the recipient in the Name text box 3. Check which type(s) of events will trigger an in the respective Event Level check boxes 4. (Optional) Click test to confirm settings are correct by sending out a test 5. Click add to add the recipient to recipient list 6. The added recipient will display in under Recipients The will send to your recipients the output recorded in the event log. Example message: Figure 10. Example event log 47

48 Recover Tab Previously created arrays will be stored under this tab. Recovering an array from here will attempt to recover a disabled array and make it normal. The Recover List will list all your previous and current created arrays. Each entry will list the following properties: Array name RAID level Array Capacity Time created ( YYYY/MM/DD, HH/MM/SS, 24 hr clock format) Location of physical drives Model of physical drives Important: When recovering an array it is important to note the location and model of each physical drive because you can only recover using those exact positions and drive model. Backup your Recover List The recover list is a record of your previously created arrays containing the model and location information of your physical drives. Recovering from the list could help bring a disabled array back to normal status for emergency data retrieval. To backup your recover list: 1. Log in to WebGUI 2. Click Recover Tab 3. Click Backup to File Note: The file will be saved as hptrec.rec 48

49 Reloading your Backup Recover List In the case that you cleared the recover list or it does not appear for any reason, you can recover it if you saved the list beforehand. To reload your recover list 1. Log in to WebGUI 2. Click Recover Tab 3. Under Update Recover List click Browse 4. Locate your previously saved hptrec.rec file and select it Note: loading a back up recover list will completely replace the current recover list. 5. Click Submit Event Tab In the event tab, you can see log entries associated with the HighPoint device. The event log provides useful information when troubleshooting your set up. In the event tab, there are four options available: Download save the log file on your computer Clear clears all log entries Prev view previous log page Next view next log page Event Log Icon Guide Icon Name Definition Information Includes general administrative tasks: Create/delete arrays Configuring spares Rebuilding arrays Configuring event notifications Configuring maintenance Warning Alerts issued by the Host Adapter: High temperatures 49

50 Sector errors Communication errors Verification errors Error Hardware related problems Hard disk failure Broken errors Memory failure The event view is a basic error logging tool built into the HighPoint WebGUI. SHI (Storage Health Inspector) S.M.A.R.T. Attributes HDD Temperature Threshold Storage Health Inspector Scheduling The SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology. The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties. Enabling SMART Monitoring To access SMART attributes of an individual disk: 1. Log in to WebGUI (default user: RAID password: hpt) 50

51 2. Select the proper controller using the drop down menu on the top left 3. Click the SHI tab 4. Click SMART on the desired disk 5. Click Enable to enable SMART monitoring Disabling SMART monitoring You have the option the disable SMART monitoring on each individual disk. To disable: 1. Select the proper controller using the drop down menu on the top left 2. Click the SHI tab 3. Click SMART on desired disk 4. Click Disable Note: Disabling SMART will prompt the Storage Health Inspector to change the disk status to Failed. The alarm will not alert you when this setting is changed. And any potential warnings due to S.M.A.R.T attribute technology will not Changing HDD Temperature Threshold To ensure hard disk temperatures remain cool, enable SMART to monitor disk temperatures. In SHI, you can set a threshold so that the WebGUI or controller alarm (if enabled) can warn you when physical disks get too hot. 1. Log in to WebGUI 2. Select the controller from the drop down on the top left 3. Click SHI 4. Type the desired hard disk temperature threshold ( F) 5. Click Set Utilizing the Health Inspector Scheduler 51

52 The Health Inspector Scheduler (HIS) enables you to schedule disk/array checkups to ensure disks/array are functioning optimally. Creating a New Verify Task All arrays will appear under New Verify Task 1. Log in to WebGUI 2. Select the proper controller from the top left drop down 3. Click SHI 4. Click Schedule 5. Select the array you want to schedule the verify task 6. Type the name in Task Name entry box 7. Choose whether you want to schedule One time verify task on specific date (YYYY-MM-DD) at (HH:MM:SS, 24-hr clock) Or a specific schedule you can adjust based on Daily, Weekly, or Monthly options 8. Click Submit 9. Your entry will appear under Tasks List Note: New Verify Task box only appears if you have normal status arrays. If you have a critical array, New Rebuild Task will replace New Verify Task. 52

53 Initializing your Disks After your array is created, the logical drive will be detected by your operating system (OS). But the drive is not accessible until after you initialize and format it to your corresponding OS filesystem. For Mac Users: When you insert a new drive or a drive with a different filesystem, Mac OSX will prompt that the disk is not readable and that you must initialize it. Clicking the initialize button will simply open up Disk Utility. From there, you can decide if you want to format your drives. When prompted, click Initialize You will now be take to Mac Disk Utility, where you will proceed to format the disk See Formatting your Disks For Windows Users: When you plug in a brand new disk or a disk that has been used before, the OS will not be able to read from it and will prompt you to initialize the disk. Initializing will map the disk in either MBR (Master Boot Record) or GPT (GUID Partition Table) depending on your needs. The MBR partitioning scheme is limited to 2 TB, so it is okay to use if your disk has a 2 TB capacity or you want MBR bootable drive. The GPT partitioning scheme is not limited to 2 TB and can span the entire capacity of the drive. But older/legacy motherboards may not support GPT partitioned drives to be bootable. Formatting your Disks After initializing the disk to either MBR or GPT, you have to format them to your respective OS filesystem. For Mac users, this can be done in the Disk Utility. For Windows users, this will show up in Disk Management. The RAID array you created will show up in the menu. For Mac Users: 1. When prompted, click Initialize 2. You will be taken to Disk Utility 3. Select the disk you wish to initialize 4. Click the Erase Tab 5. Select the Format you want (Mac OS Extended (Journaled) is recommended) 6. Click Erase Formatting the disk will clear any previous data written on it, so make sure to back up any important data on disk before proceeding. For Windows Users: 53

54 1. Click Start 2. Go to Control Panel 3. Click System and Security 4. Under Administrative Tools click Create and format hard disk partitions. Alternatively you can search Disk Management in the start search bar 5. Find the disk you wish to format 6. Right Click and select New Simple Volume 7. Follow the on screen instructions 8. When finished, you will notice the Unallocated space becomes your OS format (NTFS). Note: Disks capacity that are shown in Disk Utility (Mac) and Disk Management (Windows) should be equivalent or nearly equivalent to your array shown in Logical Device Information. If you created a 12 TB RAID 5 array using 4 disks, you will see one 12 TB disk appear in your OS disk manager and not 4 disks. Replacing a Failed Disk When a disk in your array fails it is important to get it replaced or rebuilt as soon as possible to prevent any data loss. 1. There are 2 ways to locate a failed disk: Look at the front panel for the RED disk error LED to be LIT. Log in to WebGUI and check the Logical Tab 2. Once disk has been identified press the disk tray blue tab and slide the drive out. 3. Replace the failed drive with a new drive 4. If auto rebuild is enabled, the rebuild process should start immediately 5. If auto rebuild is disabled, click rescan on the left panel to initiate rebuilding Rebuilding Your Array In order to rebuild your array, the first step is to identify which physical disk is causing the error. Identify a failed disk Check Disk Tray LEDs Check WebGUI Event Log Front Panel LED The LED for a failed disk will be a SOLID RED. Promptly replace the disk with a new one and begin rebuilding. Checking in the Event Log Some common disk failures will be logged under Events as: Disk bad sectors Disk controller#-channel# failed The controller assigns the disk numbers chronologically from bottom to top. 54

55 Critical Condition When your disk is critical, that means your array as a whole is still accessible, but a disk or two is faulty (depending on your RAID level) is in danger of failing. Common scenarios for critical status Unplugging disk that is part of an array Bad sector detected on a disk part of the array Unrecoverable data during rebuilding Defective port or cable interrupts rebuilding process To recover from this situation, 1. Backup your existing data. 2. Identify which disk is faulty. You can refer to the LED lights on the enclosure Refer to the WebGUI Logical tab and Event tab. 3. Re-insert the faulty disk or replace with a new disk. Array will rebuild automatically if you enable auto-rebuild setting and you simply reseated the faulty disk. Note: Click Rescan if array still does not rebuild automatically. 4. Once a new disk is added, add the new disk into the critical array. Log in to WebGUI Click Logical Tab Click Maintenance > Add disk > select the appropriate disk 5. Rebuild should start automatically. If rebuild does not start, click Rescan on the left hand panel. Note: Rebuilding an array takes on average 2 hours per 1 Terabyte of disk capacity. The process will scan through the entire disk, even if you have very little used disk space. Rebuild Interrupted Due to Bad Sectors If you are in the middle of rebuilding, and it stops because of a disk sector error (check in the Event Log), there is an option to continue rebuilding on error. 1. Log in to WebGUI 2. Click Setting tab 3. Under System Setting, change Enable Continue Rebuilding on Error to Enabled This option will enable rebuilding to ignore bad sectors and attempt to make your data accessible. 55

56 Critical array becomes disabled when disk removed You removed the wrong disk from a critical array, now you have a disabled array and your data is inaccessible. 1. Shut down your PC 2. Shut down the RS6314A Enclosure 3. Place all the disks back to original configuration 4. Boot up PC Your array should be back to Critical status, and you can identify the correct disk. Disabled Condition If two or more disks in your array go offline due to an error or physical disconnection your array will become disabled. Disabled arrays are difficult to recover, so it is important to fix any critical status as soon as possible. To recover a disabled array, using the Recover Tab will yield the best results. To utilize the Recover tab, you will need to insert the exact physical drives that are listed under the recover list. How to recover from a Disabled Array 1. Log in to WebGUI 2. Click Maintenance for the array that is disabled 3. Click Recover Alternatively: 1. Log in to WebGUI 2. Click Maintenance for the array that is disabled 3. Click delete 4. Click Recover Tab 5. Select the RAID configuration you want to recover 6. Click Recover Array The Recover tab will attempt to bring the array to normal status so data will be accessible. Important: If you are able to recover the disabled array back to normal status, immediately back up the data. Bad sectors may still be present on the physical drives, which is why the status changed to disabled in the first place. Online Array Roaming One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. So if a card fails or you wish to switch cards, the RAID configuration data can still be read by another HighPoint card. 56

57 Help Online Help Register Product Online Help redirects you to additional documentation concerning the HighPoint WebGUI. Register Product takes you to HighPoint s web support. On this page you can create a new customer profile where you can register your product or post an online support ticket. 57

58 WebGUI Icon Guide Critical missing disk A disk is missing from the array bringing it to critical status. The array is still accessible but another disk failure could result in data loss. Verifying The array is currently running a disk integrity check. Rebuilding The array is currently rebuilding meaning you replaced a failed disk or added a new disk to a critical state array. Critical rebuild required The array has all disks, but one disk requires rebuilding. Disabled The icon represents a disabled array, meaning more than one disk failed and the array is no longer accessible Initializing The array is initializing. The two types of initialization is Foreground and Background. (See Initialization) Uninitialized The array initialization process has been interrupted, and the process is incomplete. Not Initialized Disk is not initialized yet, and needs to be initialized before use OCE/ORLM Array is performing a OCE/ORLM operation OCE/ORLM has stopped The array expansion process has been stopped. Legacy An existing file system has been detected on the disk. These disk are classified as legacy drives. Spare The device is a spare drive, it will automatically replace any failed drive part of an array. 58