Release Notes for Optivity Workgroup 4.0.2

Transcription

1 Part No A November Great America Parkway Santa Clara, CA Release Notes for Optivity Workgroup * A*

2 Copyright 1999 Nortel Networks All rights reserved. Printed in the USA. November The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. The software described in this document is furnished under a license agreement and may only be used in accordance with the terms of that license. A summary of the Software License is included in this document. Trademarks NORTEL NETWORKS is a trademark of Nortel Networks. Bay Networks, Optivity, and Optivity Workgroup are registered trademarks. BayStack and RouterMan are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Win32, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners. Restricted Rights Legend Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer software, the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in the Commercial Computer Software-Restricted Rights clause at FAR Statement of Conditions In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the right to make changes to the products described in this document without notice. Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein. Portions of the code in this software product may be Copyright 1988, Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms of such portions are permitted, provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that such portions of the software were developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from such portions of the software without specific prior written permission. SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED AS IS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In addition, the program and information contained herein are licensed only pursuant to a license agreement that contains restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed by third parties). ii A

3 Contents Introduction... 1 System Requirements... 2 New Hardware Support... 3 Agent Support...3 Downloading Agent Software... 7 Incorporating Agent Image Files into IMAGE.TXT... 8 Operational Notes...9 General... 9 Installation Upgrading to Optivity Workgroup Agent Software...12 IPX Protocol...12 Applications...13 Workgroup Command Center...13 Agent Manager...14 Alarm Manager...15 Autodiscovery...15 Expanded View...16 LANarchitect...17 RMON Summary...17 RouterMan...18 Using the Optivity Workgroup Documentation CD...19 Installing Adobe Acrobat Reader...19 Viewing the Documentation on the CD...20 Hard-Copy Technical Manuals...20 How to Get Help A iii

4

5 Introduction Optivity Workgroup is a network management software package from Nortel Networks that combines all of the functionality of the earlier EZ LAN and EZ Internetwork software packages. These release notes include important information about your Optivity Workgroup software that was not included in the Optivity Workgroup manuals. The information in these release notes supersedes the information in your Optivity Workgroup manuals. Note: Optivity Workgroup 4.0 documentation is supplied in Adobe Acrobat format on the Optivity Workgroup Documentation CD. The following information is included in these release notes: System Requirements, next New Hardware Support on page 3 Agent Support on page 3 Operational Notes on page 9 Using the Optivity Workgroup Documentation CD on page 19 Hard-Copy Technical Manuals on page 20 How to Get Help on page A 1

6 Release Notes for Optivity Workgroup System Requirements Before installing Optivity Workgroup 4.0.2, make sure your network management station meets the requirements listed intable 1. Table 1. Optivity Workgroup System Requirements Requirement Description Management station Monitor RAM Available hard disk space Pointing device CD-ROM Drive Network interface card (NIC) Operating system Microsoft Windows 95 Network communications environment Pentium IBM compatible or PC operating at 333 MHz recommended, 166 MHz minimum Windows-compatible VGA or Super VGA adapter and display 64 MB recommended, 16 MB minimum 80 MB Microsoft Windows-compatible mouse 8X recommended, 2X minimum NIC designed specifically for your type of network (for example, Ethernet or token ring) Windows 95 TCP/IP, IP and IPX environments A

7 New Hardware Support New Hardware Support Optivity Workgroup offers network management support for the following new Nortel Networks devices: BayStack T Ethernet Switches BayStack T/24T Switches, Nortel, Rev. D BayStack T 10BASE-T Switches BayStack T/24T Switches, Nortel, Rev. D The new supported devices and the Optivity Workgroup applications that support them are shown in Table 2. Table 2. Device Support by Application Nortel Device Autodiscovery Expanded View Alarm Manager RMON Summary Threshold Manager BayStack T X X X X X BayStack T/24T, Nortel, Rev. D X X X X X BayStack T X X X X X BayStack T/24T, Nortel, Rev. D X X X X X Agent Support Table 3 lists the most current agents, configuration templates, and protocols supported by Optivity Workgroup Note: Optivity Workgroup does not include agent image files for Nortel Networks products. To obtain agent images, you must enroll in the Nortel Networks Software Services program. For more information, contact Nortel Networks Software Subscription Services at one of the following telephone numbers: (North America) or (International) A 3

8 Release Notes for Optivity Workgroup Table 3. Agent Support Agent Software Standard Agent Advanced Agent Advanced Analyzer Agent Image File Configuration File Model 810M X 810M104.img 810M104.cfg version Model 271 version X 271x440.img 271x440.cfg Model 271x version X 271x516.img tr515.cfg Model 271xSA X 271sa200.img 271sa200.cfg version Model 2810 version 3.3 X X b2810x33.img b2810x33.cfg Model 2810 version 4.0 X 2810x40.img 2810x40.cfg Model 281x version X X 281x5337.img 281x5337.cfg Model 281xSA version X 281sa200.img 281sa20.cfg Model 331x X X 331x5337.img 331x5337.cfg version Model 331xA X X 331a5332.img 331a5332.cfg version Model 331xS version X 331s533.img 331s533.cfg Model 331xSA version X 331sa200.img 331sa200.cfg Model 3410 version X 3410_200.img 3410_200.cfg Model 351x version X 351x441.img 351x441.cfg Model 351x version 5.1.6K X 351x516K.img tr516.cfg Model 351xSA X 351sa200.img 351sa200.cfg version BayStack Ethernet Workgroup Switch (6 port) version ewg6s329.zip* N/A A

9 Agent Support Table 3. Agent Support (continued) Agent Software Standard Agent Advanced Agent Advanced Analyzer Agent Image File Configuration File BayStack Ethernet Workgroup Switch (7 port) version BayStack 102 Standard Agent NMM version BayStack 103 Advanced Agent NMM version BayStack 104 DCM Agent Version BayStack 100BASE-T Ethernet NMM version BayStack 150 series version BayStack 200 series version BayStack 250 series version BayStack 301 version BayStack 302 version BayStack 303 version BayStack 304 version BayStack 310 version 1.1 BayStack 350T, 350F, 350THD, 350FHD version BayStack T, 24T version ewg7s329.zip N/A X bbse_200.img bbse_200.cfg X abse_200.img abse_200.cfg X ln11_200.img 100b2002.img 100bt200.cfg b15x_302.img b15x_302.cfg bs img bs cfg b25x_321.img b25x_321.cfg exx b302_210.img b303_210.img b304_210.img bs310_11.img bs350_204.img b img A 5

10 Release Notes for Optivity Workgroup Table 3. Agent Support (continued) Agent Software Standard Agent Advanced Agent Advanced Analyzer Agent Image File Configuration File BayStack 410 version BayStack T, F, T version BayStack Token Ring NMM version Standard Agent BayStack Token Ring 502 Standard Agent NMM version BayStack Token Ring 503 Advanced Agent NMM version BayStack Token Ring 504 Advanced Analyzer Agent version BayStack Token Ring 504 DCM version Model 281xx version Model 282xx version b img b img X BST_121.img BST_121.cfg X bst_126.img bst_126.cfg X abst_126.img abst_126.cfg X sbst_200.img sbst_200.cfg X n511_200.img 28k2113.img dds2113.img *The following comments apply to the image file used for the BayStack Ethernet Workgroup Switch (7-port) version This image file is included in a ZIP file that must be unpacked in a separate directory using the PKUNZIP utility. Once unpacked, read the README.TXT file carefully for instructions on how to download the image file. You can only use the image file unpacked from the EWG7S329.ZIP file with the BayStack Ethernet Workgroup 7-Port Switch and not with the BayStack Ethernet Workgroup 6-Port Switch A

11 Agent Support Downloading Agent Software Agent software is not distributed with Optivity Workgroup. If you have the appropriate service agreement, you can retrieve these files from Nortel Networks web server ( The following are instructions for logging into the Nortel Networks Web server to download agent and operational software images: 1. From a station that has access to the Internet, enter the following URL: The Nortel Networks Service Online page appears in your browser. 2. Enter your contact and Site ID information in the spaces provided, and then click Login. Note: If you do not have a service contract, or are just browsing and do not intend to download any software, you can click the Software on Customer FTP link in the Nortel Networks Service Online page. In this case, you can view the content of the pages without downloading any software images. 3. Click Software Services to display the Software Services main page. 4. Click the relevant field on the right side of the Software Services main page to navigate to a particular agent. For example, to locate the latest agent for a Model 5310A Network Management Module (NMM), click on the Ethernet Products link on the Software Services main page. The next page displays all the Ethernet products that have agents available on the Web. Click the Model 531X Ethernet NMM link to go to the Model 5310A/5310 Ethernet NMM page. 5. Select the agent software you want to download. Your browser should save this file. If your browser starts to display characters and symbols inside the frame, this does not necessarily indicate a problem with the agent software download. Wait until your browser has finished displaying information in the frame A 7

12 Release Notes for Optivity Workgroup Choose File > Save Frame As > Select Source as the Format for Saved Document, Save File. Follow the same process to download the configuration file for the agent, but click Configuration File instead of Operational Software in the upper navigation bar. Incorporating Agent Image Files into IMAGE.TXT Whenever you obtain new agent images for your Nortel Networks devices, follow the procedure below to incorporate them into the IMAGE.TXT file. This file serves as the Optivity Workgroup catalog of image and configuration files. 1. Copy the new image (.IMG) files to the c:\ezlan\images directory. 2. Copy the new configuration (.CFG) files to the c:\ezlan\profile directory. 3. Find the application updimage.exe in the c:\ezlan\bin directory. 4. To start the utility, double-click updimage.exe. The Update IMAGE.TXT window appears. 5. In the New Images list box, select all of the new agent images. 6. Click the Add Entry to IMAGE.TXT button below the New Images list box. The program updates the IMAGE.TXT file to reflect the new images. 7. Choose File > Exit. The program prompts you to save the IMAGE.TXT file. 8. Click OK A

13 Operational Notes Operational Notes General The following sections describe advisories and known problems that pertain to operating Optivity Workgroup on your management station. The following general notes apply to a variety of Optivity applications: Known Problems The BayStack 150 is not a multisegment device. However, it does allow you to isolate individual units from the segment. To isolate a unit from the segment, use Expanded View to open a Show Profile window for the unit and set the Attachment Point parameter to 0. To reconnect a BayStack 150, set the Attachment Point back to 1. Note: Isolating a BayStack 150 Series hub using the Attachment Point parameter disables all management functions except the setting of the Attachment Point parameter. In a routing environment, Optivity Workgroup does not support having multiple networks on a single router interface (a practice known as multinetting). In historic line charts, when a display is zoomed in range, all points in the graph with values greater than the zoom range are normalized. To view the actual value of all the points, increase the zoom range. If you have isolated a cluster for troubleshooting purposes, by definition you have prevented it from communicating. Thus, if you use Expanded View to monitor an isolated cluster, there is no connectivity information available for this cluster only unit, slot, and port information is displayed. If a database error (DBLayer) occurs when you start Optivity Workgroup, this error could indicate that your hard disk is full and the database could not be written. Remove files from your hard disk and restart the system A 9

14 Release Notes for Optivity Workgroup If you run a program that uses Windows Sockets (WinSock) on a Windows 95 workstation, a gradual increase in the memory used by the operating system might occur over time, especially if the program opens and closes a large number of sockets. You can free the resources associated with a program by exiting the program. If you quit and restart Windows 95, the memory is freed. It is recommended that you use a PostScript printer when printing from Optivity applications. Also, Optivity does not support the Print to File feature. Printing tables across the network does not work. However, locally printing tables is possible. After you finish running the Multiple Community String program, you must restart Optivity Workgroup for the new read community strings to take effect. Any network configuration changes that you made to the communications stack (such as IP address, subnet mask, or default gateway) should also be made in the Workgroup Command Center Options dialog box NMS (Network Management Station) Configuration tab. Choose Options from the Tools menu to display this dialog box, and click the NMS Configuration tab. Afterwards, restart Optivity Workgroup to make the changes take effect. After you exit Optivity Workgroup, wait at least 20 seconds for all Optivity Workgroup background processes to terminate. In Using Optivity Workgroup 4.0, on page 5-13 and 8-6 there are some terms which pertain to Activity view that are unclear. A footnote indicates that terms are defined in Appendix A, but they are not. (56905) The terms are defined here as follows: Pkt Cycle: This is actually the packet cycle average and is computed as the average good packets / seconds. Pkt Acc: Packet Accumulated average computed as accumulated average packets / seconds. %Byte: Computed as the average good bytes / seconds. %Byte Acc: Computed as the average accumulated good bytes / seconds A

15 Operational Notes Installation The following notes pertain to installation issues: Known Problems The Optivity Workgroup Software CD automatically starts the setup program after the CD is inserted. On some computers, the Windows Autorun feature has either been disabled or does not function properly. If the setup program does not start after about a minute, either start the setup program manually as described in the Getting Started guide, or refer to your computer system documentation for instructions on enabling the Autorun feature. The Optivity Workgroup software is available on CD only. The system on which you are installing the Optivity Workgroup software must have a CD drive. During the installation of Optivity Workgroup, the setup program adds the Optivity Workgroup installation directory to the autoexec.bat file as shown in the example OFF PROMPT $p$g PATH C:\WINDOWS;C:\WINDOWS\COMMAND SET TEMP=C:\TEMP SET PATH=C:\EZLAN\BIN;%PATH% During IPX discovery, Optivity uses the attached IPX server. If the database is not complete, set the following variable in the discover.ini file: TryAltServers=1 During installation, you must provide a gateway address. In a routerless environment, enter the gateway address Also, you must use Range Pinging for discovery. If you experience a problem reinstalling Optivity Workgroup 4.0.2, delete the EZView Path=, Product=, and Version= entries from the [LNMS] section of the WIN.INI file. You can then reinstall Optivity Workgroup A 11

16 Release Notes for Optivity Workgroup Upgrading to Optivity Workgroup Agent Software IPX Protocol Optivity Workgroup retains your existing Optivity Workgroup device databases when you upgrade from Optivity Workgroup 4.0. When you upgrade from a previous Optivity Workgroup release, you will lose your Optivity Workgroup device databases. The following operational notes pertain to issues related to agent software that are general in nature or exhibit symptoms in more than one Optivity Workgroup application: Known Problems The Model 331X version 5.2 agent does not display any data in the utilization and frame size graphs in the RMON summary window. To resolve this, use agent version 5.3 or later. For BayStack Ethernet hubs and BayStack 100BASE-T hubs, the Show Profile display is unable to show the Location, Name, Version, Contact, and Description MIB object information. Specifically, when performing SNMP requests with group #1 index (Board index and Interface Number) on Distributed 5000 and BayStack Ethernet hubs, the agent returns an Invalid Object message. Additionally, when performing SNMP requests with group #8 index (Ethernet and Segment Number), the agent returns a value of zero for backplane segment numbers 1, 2, and 3. For backplane segment numbers greater than 3, the agent returns an Invalid Object message. Note the following points regarding the IPX protocol: If you want IPX support on a Windows 95 workstation, you must install the Microsoft NetWare component when you are configuring the management station. If you add IPX communications stacks to the management station after installing Optivity, you must reinstall Optivity to ensure that all IPX-related files are installed A

17 Applications Operational Notes If you remove IPX communications stacks from the management station after installing Optivity, you must delete the IPX references from both the [Optivity] and [LNMS] sections of the synopt.ini file. Find the line that reads: Protocols = IP, IPX and edit it to read: Protocols = IP The following sections list operational notes and known problems for various Optivity Workgroup applications. Agent-related issues are listed under the application in which the symptoms are observed. Such issues are usually listed under Operational Notes because they represent problems with the agent software, and not with the application. Workgroup Command Center These notes pertain to the Workgroup Command Center (WCC) application. Operational Notes When you add a device that Optivity Workgroup cannot communicate with, WCC uses a generic icon for the device. This icon is not updated to reflect the specific device type, even after WCC establishes communication with the device. To update the icon, delete and then re-add the device. If you modify the graph X-axis scale in the Options dialog box from the WCC Tools menu, exit and restart Optivity Workgroup for the changes to take effect. However, you can modify the X-axis scale without restarting Optivity Workgroup by double-clicking the graph and changing the scale in the Options dialog box from the Options button. If all Optivity Workgroup IP devices turn red, check to see if a device address corresponding with a broadcast address (for example, XXX.XXX.XXX.255, Class B with 8-bit subnet mask) exists in the Workgroup Command Center. If so, delete that device and restart Optivity Workgroup. If all Novell server icons turn red in WCC, ensure that you are using a compatible set of NetWare drivers. Nortel Networks recommends that you use the Novell Client package that came with the Novell Server version 4.1 or above. Also, make sure that SNMP.NLM is loaded on the servers A 13

18 Release Notes for Optivity Workgroup Agent Manager When you view a BayStack 100BASE-T hub equipped with a 100BASE-FX media adapter, Fault and Performance menus do not work properly. These functions are not supported by the agent software. Bug Fixed The BayStack 350 (legacy version) switches now stay open in the Workgroup Command Center after you save the view, exit Workgroup Command Center, reopen Workgroup Command Center, then open the previously saved view. (57173) These notes pertain to the Agent Manager application. Operational Notes The Agent Manager application needs both the MAC address and the IP address of each device to list the device in the main dialog box. Depending on how many devices you are upgrading, you can discover the network using ARP Cache discovery or open Expanded View for each device to ensure that your database is fully populated. When you upgrade an agent using Agent Manager, the boot router settings of the device must be properly configured. Otherwise, Agent Manager will not be able to upgrade the agent. The Revision column of the Image Upgrade dialog box displays the hardware revision letter instead of the firmware revision as stated in the documentation and online Help. Known Problems The LattisWorks software subscription feature used when upgrading agent software in Agent Manager is no longer supported. Agent software upgrades are now available through the Nortel Networks Software Services program. Note: Please disregard all references to the LattisWorks feature in Using Optivity Workgroup 4.0 (Nortel Networks part number G), Chapter 6, Booting NMMs and Downloading Agents A

19 Alarm Manager Autodiscovery Operational Notes In Agent Manager, during the upgrade procedure, entering the agent key via the Agent Key feature causes the Image Upgrades dialog box to display the key. The # agent XXXXXXXX (agent key) is written to the agent configuration file. Open the configuration file and delete the pound symbol (#) from the agent key before upgrading the agent. Agent Manager may not be able to recommend the correct agent image upgrade version for devices that cannot distinguish an agent maintenance release (for example, for version 5.31, 5 is the major release, 3 is the minor release, and 1 is the maintenance release). After you perform the upgrade, the Status column shows In Progress when it should display Successful. If you relaunch Agent Manager, the Image Upgrade dialog box displays agent image version 5.30 in the Version column instead of It also displays 5.31 in the Recommendation column instead of none even though you have successfully downloaded the upgraded agent image version. These notes pertain to the Alarm Manager application. Known Problem Alarm Manager does not properly report traps received from Nortel Networks routers. These notes pertain to the Expanded View application. Operational Notes Device MAC addresses may not be discovered consistently on the local segment and may be displayed as zero (0). When you run Autodiscovery for the first time, if the system retrieves a Ping response before the ARP Cache discovery occurs, Optivity Workgroup will not query for the MAC address. If Optivity Workgroup does not discover the device MAC address, the Agent Manager application will not be able to list the device in the Image Upgrade dialog box. To fix this problem, launch an Expanded View for each device without a MAC address A 15

20 Release Notes for Optivity Workgroup Expanded View Bug Fixed The management station now does not hang when you start Autodiscovery against a network including multinetted router loops. (74742) These notes pertain to the Expanded View application. Operational Notes In Expanded View on the BayStack T, the LEDs will not display speed, duplex, and activity for port numbers 12 or higher. The information is available from the agent through a MIB query and network trace. (99235) Expanded View on the BayStack T with version Agent does not show any port LED. This occurs when the device is in a stacked configuration. When running Expanded View on a BayStack 250 device, the Auto Sense display shows incorrect speed information if running version 1.0 agent software. When running Expanded View on a BayStack 250 device, the Show Nodes table is empty if running version 1.0 agent software. After using the Expanded View Validate feature, wait for several seconds for the validation process to complete before selecting any other statistics or diagnostics display from the Expanded View menus. Expanded View does not support Nortel Networks RMON probes. Known Problems A problem occurs when you use Expanded View and then LANarchitect for any of the supported switching devices (Models 281XX or 28200). When you try to view the Expanded View window for the second time, the window is blank. To make the window appear correctly, choose Config > Validate. After launching Expanded View for an Ethernet or token ring NMM installed in the same chassis as a Model 3410 Fast Ethernet NMM, the LEDs of the 3410 appear incorrectly. To view the 3410 LEDs properly, launch Expanded View for the A

21 Operational Notes Bugs Fixed The LEDs for port numbers above 12 on the Baystack T display correctly in Expanded View. (99235) The Set Partition Failed error message no longer is displayed when you partition a port on a BayStack 450 Switch in Expanded View by right-clicking the desired port and choosing Fault > Partition. (101053) On a BayStack 303 with image 2.1, launching Expanded View now opens the window correctly. Previously, only the Help menu at the top left of the window would appear. (100950) LANarchitect RMON Summary These notes pertain to the LANarchitect application. Operational Notes Although you can display a BayStack Ethernet hub in LANarchitect, software switching of segments is not supported by the agent software. However, the Move button is not deactivated for BayStack Ethernet hubs. For BayStack Ethernet hubs, using LANarchitect to move a cluster to different segments causes the following message to be displayed: Move Cluster - Fail to attach cluster Known Problems LANarchitect cannot be used to move a Model DCM to a different port on the switch. LANarchitect shows the BayStack 10BASE-FL hub and either the 10BASE-T hub AUI MDA or 10BASE-FL MDA as separate components even though they are in the same cluster as other ports on the same hub. These notes pertain to the Optivity Workgroup RMON Summary application. Operational Note+ To view full RMON data for the BayStack 50x Token Ring Hub, invoke the application for the two interfaces A 17

22 Release Notes for Optivity Workgroup RouterMan These notes pertain to the RouterMan application. Operational Notes If the Browse Profiles display for the Agent Identification Server shows a time out for the router address, close RouterMan and restart the application. In RouterMan, some of the XNS Host Table and Filter Table displays may always show Get in the status bar. The Administration Status field for Nortel Networks routers 7.55 and above displays the number 1, 2, or 3, with the following meanings: 1=up, 2= down, and 3=testing. RouterMan generates an Unknown Protocol message in the fault log if the router receives a BOFL packet. Known Problems When RouterMan shows the administration status as up and the operational status as down, the fault symbol, performance symbol, and Fault Log do not show or report a fault. On a Novell file server with routing capability turned on, the SysName, SysLocation, and Contact Person fields cannot be set NULL using RouterMan. In the RouterMan Fault Log, no entry is available in the Cause field for Nortel Networks routers. For Nortel Networks routers running the VINES protocol, the Configuration Routing Table displays identical values in each table entry. When saving data that spans more than one full day, the RouterMan history graph reports inaccurate date and time. In RouterMan documentation and online Help for on both PC and Unix platforms an incorrect formula for protocol utilization is used. The correct formula is, (InOctet + OutOctet) * 8 * 100 / interface speed / seconds. (57668) A

23 Using the Optivity Workgroup Documentation CD When retrieving configuration information from Cisco routers at version 10.x or later the information is displayed with missing carriage returns and line feeds. As a work around, use the UNIX to DOS utility to convert text to DOS format. Or open the file using a DOS editor and save it using File > Save As. (57771) Bug Fixed The following error messages do not occur when you start Router Man 1.2 on either a Windows 95 or Windows NT management station. (104413) Error insufficient Memory Abnormal program termination Using the Optivity Workgroup Documentation CD To use the Optivity Workgroup Documentation CD, you must first have Adobe Acrobat Reader installed on your system. Installing Adobe Acrobat Reader To install Adobe Acrobat Reader: 1. Place the Optivity Workgroup Documentation CD into your CD-ROM drive. 2. Select Start > Run. The Run dialog box opens. 3. Type the following in the text box of the Run dialog box: <CDROM_drive>:\ACROREAD\WIN\RDR_SRCH\32BIT\SETUP.EXE 4. Click OK, and follow the installation instructions on your screen A 19

24 Release Notes for Optivity Workgroup Viewing the Documentation on the CD To view the documentation on the Optivity Workgroup Documentation CD: 1. Place the Optivity Workgroup Documentation CD into your CD-ROM drive. 2. Select Start > Run. The Run dialog box opens. 3. Type <CD-ROM drive>:\welcome.pdf into the text box of the Run dialog box. The Optivity Workgroup Documentation window opens. 4. To open the menu, click Main Menu. The main menu opens. 5. To open a document, click its menu selection from the Main Menu. Hard-Copy Technical Manuals You can print selected technical manuals and release notes free, directly from the Internet. Go to the support.baynetworks.com/library/tpubs/ Web address. Find the product for which you need documentation. Then locate the specific category and model or version for your hardware or software product. Use Adobe Acrobat Reader to open the manuals and release notes, search for the sections you need, and print them on most standard printers. Go to the Adobe Systems Web address at to download a free copy of Acrobat Reader. You can purchase selected documentation sets, CDs, and technical publications though the Internet at the www1.fatbrain.com/documentation/nortel/ Web address A

25 How to Get Help How to Get Help If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance. If you purchased a Nortel Networks service program, contact one of the following Nortel Networks Technical Solutions Centers: Technical Solutions Center Telephone Number Billerica, MA 800-2LANWAN ( ) Santa Clara, CA 800-2LANWAN ( ) Valbonne, France Sydney, Australia Tokyo, Japan A 21

26