Survey Workbench Enterprise

Transcription

1 I nst al l at i ongui de Sur veywor kbenchent er pr i se5. 2 Febr uar y2010

2 February 2010 Survey Workbench Enterprise For installation support, please contact our Survey Workbench installation experts at If phone support is requested an installation expert will call the phone number requested. Or visit Please contact Vovici Technical Support if you believe any of the information shown here is incorrect. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of the Vovici Corporation. Copyright 2010 Vovici Corporation. All Rights Reserved. All other company and product names are trademarks or registered trademarks of their respective holders. Printed in the United States of America February 2010 Page 2 of 49

3 Install Survey Workbench Enterprise 5.2 February 2010 Table of Contents 1. INSTALL SURVEY WORKBENCH... 5 SETUP... 5 SQL SERVER NOTES:... 6 ORACLE NOTES:... 6 REQUIREMENTS DOWNLOAD NEW SURVEY WORKBENCH VERSION 5.2 FILE RUNNING THE INSTALLER OPTIONS.LIC FILE AUTHENTICATION AND PERMISSIONS WINDOWS 2003 SERVER PERMISSIONS SURVEY WORKBENCH AUTHENTICATION Survey Workbench Authentication Permissions Windows NTFS Permissions Setting Windows Permissions IIS Permissions Determining the Application Pool Used by Survey Workbench Determining the Account that Runs the Application Pool Determining the Account that the Web Server Runs as in IIS Determining the Account that the Vovici Service Runs as Edit the Web.Config File for Windows Authentication Windows Authentication Permissions Windows (NTFS) Permissions Setting Windows Permissions IIS Permissions Determining the Application Pool Used by Survey Workbench Determining the Account that Runs the Application Pool Determining the Account that the Vovici Service Runs as CONFIGURING DATABASE CONNECTIONS ACCESS ADMINISTRATIVE PORTAL Vovici Authentication Using Localhost on a Web Server Hosting Multiple Web Site Windows Authentication SETUP DATABASE CONNECTION CONFIGURE DEFAULT WORKGROUP SYSTEM OPTIONS CONNECTION RESYNC TABLES RUN TABLE SETUP MAIL SETUP PASSWORD SECURITY SYSTEM ADMINISTRATOR ADD ADDITIONAL WORKGROUPS (OPTIONAL) CREATE USER ACCOUNTS MANUALLY ADDING A USER ACCOUNT Page 3 of 49

4 February 2010 Survey Workbench Enterprise IMPORT USER ACCOUNT IMPORT FROM ACTIVE DIRECTORY WEB SERVICES TEST ENVIRONMENT APPENDIX DETERMINING THE WEB SERVER ROOT IN MICROSOFT IIS ASP.NET FRAMEWORK KNOWLEDGE BASE ADMINISTRATIVE PORTAL GUIDE IIS DEFAULT DOCUMENTS Page 4 of 49

5 Install Survey Workbench Enterprise 5.2 February Install Survey Workbench Please read the Setup and Requirements section before beginning the installation of Survey Workbench. Setup Survey Workbench can be installed on a single server machine, or on a separate App Server (for handling survey design and survey reporting) and a Web Server (for handling survey submissions). This document only applies to an installation on a single server setup. For instructions regarding a multi-server setup, please contact our installation experts at installefmc@vovici.com. See the diagram below. Survey Workbench installation diagram A Database Server is required that must also be available to save the survey responses (The Database Server can also be on the same machine that Survey Workbench is installed on, but is not recommended for performance reasons). Before Survey Workbench can be installed, the database must be configured with a user that should have permission to create, update, alter, and delete tables and rows in the database. Page 5 of 49

6 February 2010 Survey Workbench Enterprise SQL Server Notes: 1. If dbdatareader and dbdatawriter Security Roles have been assigned to the account the ability to create tables must be added in order for the account to perform all needed database functions. 2. The account must use SQL Authentication in order to function. 3. Survey Workbench only works with the default instance. Named instances will not work. Oracle Notes: Assigning the Security Roles Create and Resource to a user generally contains the required permissions for our application. When running the Survey Workbench installer on the Application Server, the user must be logged into Windows as a Local Administrator account (Not a Domain Administrator) in order for the installer to be able to properly install all the necessary files. Requirements The following requirements must be fulfilled before Survey Workbench can be installed. 1. Service Pack 1 for Windows 2003 Server must be installed and the server re-started before the installation of Survey Workbench can begin. 2. Survey Workbench is a.net application so ASP.NET 2.0 Framework needs to be installed on the server. Microsoft.NET Framework (version ) Available at: acb b0d-8edd-aab15c5e04f5 Note: On Windows 2003 and Windows Server 2008, ASP.NET 2.0 must be set to Allow under the Web Service Extensions in Microsoft IIS in order for Survey Workbench to function properly. Follow the steps below to achieve this: a. Open Microsoft IIS b. Click Web Service Extensions c. Highlight ASP.NET 2.0 d. Click Allow 3. Hardware requirements for Survey Workbench: Page 6 of 49

7 Install Survey Workbench Enterprise 5.2 February The software requirements for Survey Workbench can be found at the URL below: nts.htm This is in addition to the requirements and prerequisites listed earlier in this document. Page 7 of 49

8 February 2010 Survey Workbench Enterprise 2. Download New Survey Workbench Version 5.2 File To being the installation process, please perform the following steps: 1. In a Web browser, navigate to the following URL: 2. Click Save (Steps 3 and 4 refer specifically to Microsoft Internet Explorer and may be different on other browsers.) 3. Choose a local directory to save the installer. Make a note of this directory. 4. Click Save to begin downloading the installer. Once the download is complete, proceed to the next section. Note: Our technicians will prove invaluable in assisting the server configuration and Survey Workbench installation. Please contact them at installefmc@vovici.com for assistance downloading and installing Survey Workbench. Page 8 of 49

9 Install Survey Workbench Enterprise 5.2 February Running the Installer Once the installer has been downloaded, locate the file and follow the steps below to unzip it and begin the installation. 1. Double-click on the installer (.MSI) file. Click Run to continue. Note: The following warning message may appear. Click Run to continue Note: Do not select Never run software from Vovici Corporation, otherwise installers produced by Vovici will never work on the server. Page 9 of 49

10 February 2010 Survey Workbench Enterprise 2. This will launch the Windows installer and the following start message will appear. Startup message Note: The version of the Survey Workbench Enterprise installer can be found by following the steps below. a. Right-click on the file and click Properties. b. Click Summary. c. The version number is in the Comments field. This is the version of the installer not the application itself and can help our Installation Specialists and/or Technical Support staff discover which version of the software you are installing. See next page for image. Page 10 of 49

11 Install Survey Workbench Enterprise 5.2 February 2010 Community Properties dialog Note: Click Cancel at any time to stop the installation. 3. Click Next Page 11 of 49

12 February 2010 Survey Workbench Enterprise 4. This will display the License Agreement dialog. End-User License Agreement dialog Please read the license agreement and if it is acceptable, select the I accept the terms in the License Agreement check box option. Page 12 of 49

13 Install Survey Workbench Enterprise 5.2 February Click Next. 6. The Survey Workbench Setup page will appear. Web Site and Application Name dialog In the Select the Web site the application should be installed on dropdown select the Web site where the application will be installed. 7. Enter the name for the virtual directory inside Microsoft IIS that will be used to access the Survey Workbench application inside the: This name will be part of the application URL box The default value is: Community Therefore, the URL to access the main application will be: Note: Ensure that the virtual directory name selected is not already in use by another application as a Web site name or virtual directory name on the server. 8. Click Next. Page 13 of 49

14 February 2010 Survey Workbench Enterprise 9. The Custom Setup page will appear. Custom Setup dialog Multiple options can be selected on this page. On the top part of the window there is an option named Complete with a + next to it. Click the + sign to expose the following two components (Both of these options are installed by default): Survey Workbench This determines the installation options for the main application Vovici Service Determines the installation options for the Vovici Service that controls the scheduling feature within the main application. Note: The Vovici Service will be installed by default. It provides time-based services to users such as deployment of invitations, opening and closing of surveys, etc. It is highly recommended that the Vovici Service be installed because certain functions require this service to work properly. Installing the service on multiple servers that are in a single Web farm may result in duplicate invitations being sent. Although if the Vovici Service is disabled on all but one server this will prevent any duplicate invitations from being sent. This solution allows for a quick failover if the server running the Service goes down: simply enable the Vovici Service on one of the other servers and it will restore the functionality without needing to locate the installer and re-run it to install the service on another server. Please contact our installation specialists for other information regarding the migration of Survey Workbench on a Web farm. Page 14 of 49

15 Install Survey Workbench Enterprise 5.2 February 2010 Selecting the text for either installation component will display how much disk space. 10. Click the icon ( ) next to its name to install one component or the other. Select the X icon to cancel installation of the component. The following buttons (other than the three navigation buttons, Back, Next and Cancel) are available on this page: a. Reset Used to return all options to the original default states. b. Disk Usage Click to open a page that displays the following information about every drive partition either physically connected to the computer and/or mapped over a network: Disk Size The total available disk space Available The amount of free space available Required How much disk space will be taken by the application 11. Once all desired options have been configured, click Next. 12. Click Install to start the installation of selected components. 13. A window will appear with the message of a completed installation. Page 15 of 49

16 February 2010 Survey Workbench Enterprise There will be a check box on this page with the text: Launch Setup Configuration Page Now If this option is selected the application will attempt to load the Administrative Portal page based on the information it receives from IIS. Section 6 covers the steps needed inside the Administrative Portal. The steps outlined in Section 4 will still need to be done in order to fully register the application with the new version. Otherwise, the application will be installed in a trial state where it will expire after 30 days and certain advanced features will not be enabled in the application. It is still advisable to verify permissions listed in Section 5 but it is not required since often Windows will retain the previous permission settings. If a problem occurs during the remaining installation process, it is recommended that the permissions listed in Section 5 be verified. Once a choice has been made on the check box, click Finish. 14. If prompted, please restart before continuing this installation procedure or the Vovici Service will not function correctly. Restart system dialog Note: A reboot of the server is required for the Vovici Service (this is a Windows Service that handles the schedule functions inside the application) to function properly. Until the server is rebooted, the schedule functionality will not work in Survey Workbench. Page 16 of 49

17 Install Survey Workbench Enterprise 5.2 February Options.lic File Survey Workbench installation experts should provide this file, options.lic. Options.lic needs to be copied into the following directory before proceeding: Drive Letter:\pathto\Vovici\AppData The path for Drive Letter:\pathto\ should be the path to the root of the Web site specified in Step 9 above. This is the license file for the application and is needed in order to access the application. It also controls which add-ons to the product that were purchased are accessible. Note: The Application Pool used by our application will need to be recycled in order for this file to be properly read. Page 17 of 49

18 February 2010 Survey Workbench Enterprise 5. Authentication and Permissions Once the machine has been restarted, (assuming it was needed) the authentication mode to use to allow access to the application must be decided and configured inside IIS. Windows 2003 Server Permissions Survey Workbench has two authentication modes: 1. Survey Workbench Authentication The authentication process is handled by Survey Workbench via users added under Manage Users in the Administrative Portal (or under Administration Users inside the main application). Using this authentication method, when the main application URL (for example, is accessed the Survey Workbench login prompt will appear. Login fields 2. Windows Authentication IIS handles the authentication of the user. Survey Workbench only verifies that the Windows account used to log into the computer itself was added to the list of authorized users under Manage Users in the Administrative Portal (or under Administration Users inside the main application). No login screen to the application is displayed to the user. Each of the two authentication modes has a different set of permissions that must be allowed in order for Survey Workbench to function correctly. Both authentication modes still require the users to be added within Administrative Portal - Manage Users or within the application itself under Administration Users. These two authentication modes are displayed in more detail in the following sections. Page 18 of 49

19 Install Survey Workbench Enterprise 5.2 February 2010 Survey Workbench Authentication Anonymous access must be enabled inside IIS in order for Survey Workbench Authentication to function correctly. Note: Integrated Windows authentication must be disabled inside IIS in order to attempt to login into Survey Workbench using Survey Workbench Authentication. To Enable Anonymous access and disable Integrated Windows authentication in Microsoft IIS follow the steps below: 1. Open Microsoft IIS. 2. Right-click the Community Virtual Directory. 3. Select Properties. 4. Click the Directory Security tab. 5. Click Edit. 6. Select (to enable) Anonymous access. 7. Deselect (to disable) Integrated Windows authentication. 8. Click OK twice. Survey Workbench Authentication Permissions The following permissions must be assigned after the Survey Workbench installer has been run in order for Survey Workbench Authentication to function. Note: Most of the permissions listed below are requirements of the Windows Operating System, the Microsoft IIS Web server and Microsoft ASP.NET 2.0. They are listed for your reference to speed the installation process and to aid troubleshooting. Vovici is not responsible for any of the permissions assigned. Vovici does not require any of the accounts listed below. The accounts listed in most cases can be replaced with another account to align with the organization s security standards, but whatever account is used must have these minimum permissions in order for the application to function properly. To change an account being used, follow the instructions in the sections labeled Determining the account list at the bottom of the Windows NTFS permissions chart. The Survey Workbench installer does not attempt to assign permissions due to security limitations encountered in most environments. Instead, they must be applied manually in order for the application to function with Microsoft IIS and Microsoft ASP.NET 2.0 in a Windows environment. Page 19 of 49

20 February 2010 Survey Workbench Enterprise Windows NTFS Permissions Network IIS_WPG# Service* Community Virtual Read Read Directory List List Read and Execute AppData Full Control Read List Surveys Full Control Read List Vovici Service** None None Read List Write (Modify) None Reports Full Control Read List Temporary ASP.NET Full Control N/A N/A Files## C:\Program None None Read Files\Vovici\Service List Windows Temp Dir### None Read List Write Read and Execute None * - See the section regarding Determining the Account Running the Default Application Pool. Note: Microsoft IIS requires accounts used to run an Application Pool to be a member of the IIS_WPG group on the local server. Otherwise, it cannot start the Application Pool inside IIS. # - See the section regarding Determining the Account that the Web Server Runs as in IIS. ** See the section regarding Determining the Account that the Vovici Service runs as (On some servers Modify permissions might be needed for the Vovici Service to function properly) ## - This is a Microsoft.NET Framework created directory and whatever account runs the Application Pool needs to have access to it. Otherwise,.NET applications will not function. ### - This directory is a Windows environment setting. (This permission is a.net requirement) The default value is C:/Windows/Temp, but this can be verified under, Control Panel System Advanced inside the Environment Variables tab under System Variables : it will be the TEMP variable. Page 20 of 49

21 Install Survey Workbench Enterprise 5.2 February 2010 Setting Windows Permissions This section is not meant to replace Windows documentation but is intended as a reference for people that are not familiar with applying Windows NTFS permissions. 1. Open either Windows Explorer or the My Computer icon. Note: Microsoft IIS 6.0 supports the ability to right-click on virtual directories or subfolders in order to apply Windows NTFS permissions. 2. Locate the directory in question. 3. Right-click on it. 4. Select Properties. 5. Click Security. 6. Use the Add button to add accounts not listed. 7. Click on an existing account to see the currently permissions allowed and to change them by clicking Allow. Note: It is advisable to verify that permissions have propagated down to files inside each of these directories for each account. In some cases, child objects (files inside directories) are not allowed to receive permissions from the parent objects (directories). In order to force this propagation inside the Security tab click Advanced and select the bottom check box. This will force the permissions to all child objects under the directory in question. Survey Workbench installation experts have on occasion only seen this work to the next layer of folders. For example: Permissions set up the /vovici directory are only applied to the: /vovici/appdata directory However, permissions will not always be applied to: /vovici/appdata/admin directory IIS Permissions Community Virtual Directory AppData Surveys Reports Permissions Read Read Write Read Write Read Write Page 21 of 49

22 February 2010 Survey Workbench Enterprise Determining the Application Pool Used by Survey Workbench By default, Survey Workbench is run by the default Application Pool but this varies. Please use the information listed above to determine the exact Application Pool. 1. Open Microsoft IIS. 2. Select the Web site that is being used to host Survey Workbench. 3. Right-click the Community Virtual Directory folder (specified during the original installation, sometimes called Perseus). 4. Select Properties. 5. Select the Virtual Directory tab. 6. Record the Application Pool setting at the bottom of the page. Determining the Account that Runs the Application Pool In IIS, the Account that the default Application Pool runs as is typically Network Service. The account actually used can be verified by doing the following: 1. Open Microsoft IIS. 2. Click the + next to Application Pools. 3. Right-click Default Application Pool. 4. Select Properties. 5. Select the Identify Tab. 6. Record the username that is specified. This is the account that needs the permissions labeled for the Network Service account in the Windows Permissions column. Determining the Account that the Web Server Runs as in IIS In IIS, the Account that the Web Server runs as is typically IUSR_machinename or the IWAM_machinename account. This can be checked by doing the following: 1. Open Microsoft IIS. 2. Right-click the Web site that is being used to host Survey Workbench. 3. Select Properties. 4. Select the Directory Security Tab. 5. Under Anonymous access and authentication control, click Edit. Note: Please verify the username that is specified. If IUSR_machinename is listed sometimes this is not used when Survey Workbench is used, instead the IWAM_machinename account will be used by IIS. On Windows 2003 Server, the IIS_WPG account is used in most scenarios instead of either of these accounts. Both the IUSR and IWAM local machine accounts are included in the IIS_WPG account by Windows. Page 22 of 49

23 Install Survey Workbench Enterprise 5.2 February 2010 Determining the Account that the Vovici Service Runs as The Vovici Service used by Survey Workbench Enterprise performs all the scheduled functions within the Schedule Events section of the main application. Please view our Online Help for more information. The only exception is if the Now lightning bolt icon is clicked under List view inside Schedule Events. This can be checked by doing the following: 1. Inside the Control Panel, open Administrative Tools. 2. Double-click (open) Services. 3. Look for the Vovici Service, it is typically named Vovici Service and right-click it. 4. Select Properties. 5. Select the Login Tab. Note: Please record the username that is specified. This account needs the permissions specified under the column Vovici Services in order to open and close surveys. The account listed here must have the ability to start services on the local server otherwise, the Vovici Service cannot be started. Windows Authentication Integrated Windows authentication must be enabled inside Microsoft IIS in order to attempt to login into Survey Workbench using Windows Authentication. The web.config file also needs to be edited in order to support this authentication method. Edit the Web.Config File for Windows Authentication Inside the vovici root directory, the web.config file must be found (this path was specified when the installer was run earlier in the process). The following line needs to be changed: <authentication mode= None /> To: <authentication mode= Windows /> Note: Anonymous access must be disabled in order for Windows Authentication to function correctly. To Enable Integrated Windows authentication and disable Anonymous access in IIS follow the steps below: 1. Open IIS. 2. Right-click the Community Virtual Directory. 1. Select Properties. 2. Click the Directory Security tab. 3. Click Edit. 4. De-select (to disable) Anonymous access. 5. Select (to enable) Integrated Windows authentication. 6. Click OK twice. Page 23 of 49

24 February 2010 Survey Workbench Enterprise Note: Some networks require that Digest Authentication for Windows domain servers be checked in order for users to have access to all features within Survey Workbench. Windows Authentication Permissions The following permissions must be assigned after the Survey Workbench installer has been run in order for Vovici Authentication to function. Note: Most of the permissions listed below are requirements of the Windows Operating System, the Microsoft IIS Web server and Microsoft ASP.NET 2.0. They are listed for your reference to speed the installation process and to aid troubleshooting. Vovici is not responsible for any of the permissions assigned. Vovici does not require any of the accounts listed below. The accounts listed in most cases can be replaced with another account to align with the organization s security standards, but whatever account is used must have these minimum permissions in order for the application to function properly. To change an account being used, follow the instructions in the sections labeled Determining the account list at the bottom of the Windows NTFS permissions chart. The Survey Workbench installer does not attempt to assign permissions due to security limitations encountered in most environments. Instead, they must be applied manually in order for the application to function with Microsoft IIS and Microsoft ASP.NET 2.0 in a Windows environment. Windows (NTFS) Permissions Network Service* Windows User Accounts# Community Virtual Read Read Directory List List Read and Execute AppData Full Control Read List Surveys Full Control Read List Vovici Service** None None Read List Write (Modify) None Reports Full Control Read List Temporary ASP.NET Full Control N/A N/A Files## C:\Program None None Read Files\Vovici\Service List Windows Temp Dir### None Read List Write Read and Execute None Page 24 of 49

25 Install Survey Workbench Enterprise 5.2 February 2010 * - See the section regarding Determining the Account Running the Default Application Pool. # - In certain IIS configurations (for example when Impersonation is enabled) all the domain users that will access Survey Workbench will need these permissions in order to access the product correctly. ## - This is a Microsoft.NET Framework created directory and whatever account runs the Application Pool needs to have access to it. Otherwise,.NET applications will not function. ### - This directory is a Windows environment setting. (This permission is a.net requirement) The default value is C:/Windows/Temp, but this can be verified under, Control Panel System Advanced inside the Environment Variables tab under System Variables : it will be the TEMP variable. Note: In some cases, Write and Modify permissions might need to be assigned to these users over the AppData, Surveys, and Reports subdirectories. It is recommended that a group be created containing all these users under Control Panels Administrative Tools Computer Management Local Users and Groups. This will make assigning the permissions in Windows easier, but the group must be maintained every time a new user is added. ** See the section regarding Determining the Account that the Vovici Service Runs as (On some servers Modify permissions might be needed for the Vovici Service to function properly) Setting Windows Permissions This section is not meant to replace Windows documentation but is intended as reference to people not familiar with applying Windows NTFS permissions. 1. Open either Windows Explorer or the My Computer icon. Note: Microsoft IIS 6.0 supports the ability to right-click on virtual directories or subfolders in order to apply Windows NTFS permissions. 2. Locate the directory in question. 3. Right-click on it. 4. Select Properties. 5. Click Security. 6. Use the Add button to add accounts not listed. 7. Click on an existing account to see the currently permissions allowed and to change them by clicking Allow. Note: It is advisable to verify that permissions have propagated down to files inside each of these directories for each account. In some cases, child objects (files inside directories) are not allowed to receive permissions from the parent objects (directories). In order to force this propagation inside the Security tab click Advanced and select the bottom check box. This will force the permissions Page 25 of 49

26 February 2010 Survey Workbench Enterprise to all child objects under the directory in question. Survey Workbench installation experts have on occasion only seen this work to the next layer of folders. For example: Permissions set up the /vovici directory are only applied to the: /vovici/appdata directory However, permissions will not always be applied to: /vovici/appdata/admin directory IIS Permissions Community Virtual Directory AppData Surveys Reports Permissions Read Read Write Read Write Read Write Determining the Application Pool Used by Survey Workbench By default, Survey Workbench is run by the default Application Pool but this varies. Please use the information listed above to determine the exact Application Pool. 1. Open Microsoft IIS. 2. Select the Web site that is being used to host Survey Workbench. 3. Right-click the Community Virtual Directory folder (specified during the original installation, sometimes called Perseus). 4. Select Properties. 5. Select the Virtual Directory tab. 6. Record the Application Pool setting at the bottom of the page. Determining the Account that Runs the Application Pool In IIS, the Account that the default Application Pool runs as is typically Network Service. This can be verified by doing the following: 1. Open Microsoft IIS. 2. Click the + next to Application Pools. 3. Right-click Default Application Pool. 4. Select Properties. 5. Select the Identify Tab. 6. Record the username that is specified. Page 26 of 49

27 Install Survey Workbench Enterprise 5.2 February 2010 This is the account that needs the permissions labeled for the Network Service account in the Windows Permissions column. Determining the Account that the Vovici Service Runs as The Vovici Service used by Vovici Enterprise performs all the scheduled functions within the Schedule Events section of the main application. Please view the Online Help for more information. The only exception is if the Now lightning bolt icon is clicked under List view inside Schedule Events. This can be checked by doing the following: 1. Inside the Control Panel, open Administrative Tools. 2. Double-click (open) Services. 3. Look for the Vovici Service, it is typically named Vovici Service and right-click it. 4. Select Properties. 5. Select the Login Tab. Note: Please record the username that is specified. This account needs the permissions specified under the column Vovici Services in order to open and close surveys. Page 27 of 49

28 February 2010 Survey Workbench Enterprise 6. Configuring Database Connections The Survey Workbench Administrative Portal is where the application will create the necessary table structure in the database needed to carry out its functions. Access Administrative Portal This section explains how to enter the URL in a Web browser to access the Survey Workbench Administrative Portal. Note: Internet Explorer 6.0 or 7.0 is required to access the Survey Workbench Administrative Portal. Depending on the authentication, method designated in Section 5 access to the Survey Workbench Administration Portal will be different: Vovici Authentication The first time the Survey Workbench installer is run it is required that access be made on the server that Survey Workbench is installed on or by remotely connecting to it. Once you have completed your installation of 5.2, please review the new Survey Workbench System Administration Portal Guide. Contact the Vovici installation experts if you did not receive a copy. Note: If a virtual directory other than community was used in Section 3, Step 7 above, replace community in the URL with the name of the virtual directory used. Attempting to access this URL from a different computer by changing localhost to the server s name or IP will fail on all initial installations performed until the administrator account is enabled inside the Survey Workbench Administrative Portal. This is by design and is intended as an extra security feature. Using Localhost on a Web Server Hosting Multiple Web Site In a Web server hosting multiple Web sites, in order to use localhost as a URL for a specific Web site, a unique port needs to be assigned for localhost for that Web site. The steps below explain how to do this. This example assumes the port will be 8080, but any viable port that Microsoft IIS supports and is not currently in use will work. 1. Open Microsoft IIS. 2. Right-click the Web site that is being used to host Survey Workbench. 3. Select Properties. 4. Select the Web Site Tab. 5. Click Advanced. 6. Click Add. 7. Leave the IP Address (All Unassigned). 8. Enter 8080 for the TCP Port. 9. In the Host Header Name, enter localhost. 10. Click OK. After the initial setup is configured, usage of the administrator account to access the Survey Workbench Administrative Portal remotely will be enabled. Page 28 of 49

29 Install Survey Workbench Enterprise 5.2 February 2010 Windows Authentication If Windows Authentication has been chosen, access can be from any machine but the login to the machine will need to be a local administrator (Not a Domain Administrator) account on the Survey Workbench host application server. The Administrative Portal will be accessed via the server locally. Note: If a virtual directory other than community was used in Section 3, Step 7 above, replace community in the URL with the name of the virtual directory used. Once you have completed your installation of Survey Workbench, please review the new Survey Workbench System Administration Portal Guide. Contact the Vovici installation experts if you did not receive a copy. The username should be administrator, all lower case and the password will be the one defined when the application s connection was established to the database (this is performed in the next section, Setup Database Connection). Setup Database Connection The first time the Administrative Portal is accessed, it will load the Setup Database Connection page. See image on next page. Page 29 of 49

30 February 2010 Survey Workbench Enterprise Setup Database Connection page To configure the database connections, follow the steps below: 1. Select the type of database server. Note: Please see the database notes listed in the Setup section listed above. 2. Enter the Name or IP address of the database server. If the application and database servers are on the same machine, you can use localhost. 3. Enter the Port number used to access the database server. 4. Enter the Name of the database to store the survey data. This database will serve as the Master Connection. Note: This database must be created manually and must exist before continuing. Please see the database server s documentation for details. Oracle Note: The Service Name must be entered during this step. 5. Enter the username to connect to the database. Page 30 of 49

31 Install Survey Workbench Enterprise 5.2 February 2010 Note: This user should have permission to create, update, and delete tables and rows in the database. Some recommendations are listed in the Setup section above. 6. Enter the user s password. 7. Enter a name for the default Workgroup. When using a one-workgroup license of Survey Workbench, all users will need to be members of this workgroup. Note: Please record the name of this Workgroup. If a problem occurs during the installation of Survey Workbench, this information will be needed to properly reconnect the Survey Workbench application with the database. 8. Click Setup. A prompt will appear to select a password for the System Administrator account (Username will always be and cannot be edited: administrator). This account can be used after the initial setup is finished to access the Survey Workbench Administrative Portal remotely, bypassing the need to access it via a localhost URL. Note: The System Administrator account cannot access the main application. This is by design and is intended as a security feature. Note: If the System Administrator account s password is ever lost, the Administrative Portal can still be accessed without a password by using a localhost URL as listed above. If the password prompt for the System Administrator account does not appear, please recheck the settings, and try again. Typically, a message will appear in the ToolTip at the bottom of the page: Error message from database Page 31 of 49

32 February 2010 Survey Workbench Enterprise Once the System Administrator s account password has been provided, the Administrative Portal s Dashboard will appear: Administrative Portal s Dashboard Page 32 of 49

33 Install Survey Workbench Enterprise 5.2 February Configure Default Workgroup 1. Click Manage Workgroups. 2. Select the first workgroup. 3. Click Edit. 4. There already will be a name for the workgroup as entered in Setup Database Connection Section in Step 7. Note: The description field is optional. 5. Leave the following fields blank (these are for the Community Build add-on product): Portal URL Portal registration mode Portal Registration Profile Portal Web Service URL 6. The Healthy Panel Threshold and Unhealthy Panel Threshold values are used in the Community functionality of the product. Vovici s proprietary health scores provide Administrators with an immediate overview of respondent history, both at the individual panelist and aggregate panel levels. Numerous factors go into determining the health score including open rates, survey start and completion rates, and unsubscribe rates. The default values are 75 and 25 respectively. These are the recommended values but they can be changed. In addition, this can be later changed within the main product user interface. More information can be found about this feature in the release notes for Survey Workbench. 7. Click Publishing (This tab defines the publishing options used to post the HTML content to survey takers): a. Survey Engine Path This value should be defaulted to the se.ashx script (the Survey Engine) located inside the Virtual Directory specified in Section 3 Step 7. If the value is not present enter the full http path to the se.ashx script. b. Web Survey Location This is the full HTTP path to the root directory for the workgroup s surveys. It should have an auto-filled value. Note: At the end of this path is the Workgroup ID listed under the Workgroups tab in the Administrative Portal. Each workgroup publishes content to a separate directory. The Survey Engine uses this to find the survey for a particular workgroup. An example would be (this assumes the Workgroup s ID value is ): c. Publish To (This setting defines how the survey content viewed by survey takers reaches the server): Page 33 of 49

34 February 2010 Survey Workbench Enterprise Local Web Server This is the default publishing option. It should automatically have the path to reach the Web Survey Location setting listed above. Network Share A network share could be used to publish the workgroup s survey content. Remote FTP Server An alternative publishing method that uses a non-secure FTP setting to publish content. Workgroups using this publishing method will not be able to use the Edit Survey HTML feature within Survey Workbench. Note: In all cases, the folder pointed to by the publishing settings (Publish To) should be the same folder referred to by the Web Survey Location so that files uploaded/saved to that FTP server subfolder, network share, or local directory are accessible at the Web Survey Location URL d. Click Test. e. A tooltip message should appear confirming that the publishing setting passed. 8. Click Mail. a. Leave the defaulted SMTP option selected. Note: Contact Survey Workbench installation experts for more information regarding the Hurricane option mail options. b. Enter the location of a valid SMTP server (Simple Mail Transfer Protocol) that the application server can access to send . c. Specify the Port used by the SMTP server. d. Enter the Time Out in number of seconds for the SMTP server. The default setting is 60 seconds; this should work in most environments. e. If the server is an open SMTP server, select None in the Authentication section. If the server requires authentication, choose the appropriate method of authentication and enter a username and password that can access the SMTP server. f. Select the From Address setting to use for survey invitations. The default value is Survey Author: Enable address piping in From field of Invitation This select enables addresses to be piped into the From Address for each survey invitation based on preloaded data for each participant. Survey Author The From Address for each survey will default to the address of the owner of the survey. List Enter addresses into a list that can be selected in Write Invitations within the main application. This is useful if it is desired that the invitation be seen as sent from an address of someone who is not a user in the application. g. Select the Reply To Address setting to use as the reply address for survey invitations. The default value is Survey Author: Page 34 of 49

35 Install Survey Workbench Enterprise 5.2 February 2010 Enable address piping in Reply To field of Invitation This select enables addresses to be piped into the Reply To Address for each survey invitation based on preloaded data for each participant. Survey Author The Reply To Address for each survey will default to the address of the owner of the survey. Other Enter a default address that will be used as the reply to address for all surveys invitations. This is useful if it is desired that all replies to survey invitations be sent to a specific address (most useful if an alias is used with multiple people handling the replies). h. Select the Enable address piping in To field of Invitation option to prepopulate the To Address for survey invitations. This data would be preloaded on a per survey participant basis. i. Enter the System From Address this is used for all system wide message sent out, such as lost password requests. j. Click Test. k. A tooltip message should appear confirming that the mail settings passed. 9. Click License. a. Ensure that all potential features are checked. If a purchased feature is not grayed out, please make sure that the options.lic file provided by installefmc@vovici.com alias has been placed in the \vovici\appdata directory. 10. Click OK to save the changes. Page 35 of 49

36 February 2010 Survey Workbench Enterprise 8. System Options System Options are used to define multiple global settings for the Survey Workbench environment. These settings are: Connection Update and test the database connection and verify that the table structure in the database matches the current installation base. settings for the Triggers feature. Define the security level required for user accounts passwords. Assign a password for the Administrator account that allows for remote access of the Survey Workbench Administrative Portal. This tab is used to resync the database tables with the existing installed code of the application, along with testing the connection to the database or the database or editing the connection information. There is an option to clear the connection information to the database as well. This is useful if the database credentials change later. However, the Administrative Portal would need to be re-accessed and the Setup Database Connection of this guide would need to be repeated. It is recommended that the step below be performed in addition. Resync tables Run Table Setup This option will connect to the database and verify that all the required tables exist in the database and have the proper data columns. 1. From the Dashboard Tab, click System Options. 2. Click Connection. 3. Click Run Table Setup. 4. A progress indicator will appear: Run Table Setup Page 36 of 49

37 Install Survey Workbench Enterprise 5.2 February 2010 Once this is completed, the following message will appear: Run Table Setup Message Note: Even though the initial database information has been configured, it is recommended to perform this step now. Mail Setup Assign the settings for the Survey Engine to use, when the Triggers feature is used with the Survey Workbench application. The settings entered earlier in Section 7 should be retained. 1. From the Dashboard Tab, click System Options. 2. Click Mail Setup. 3. Leave the defaulted SMTP option selected. Note: Contact Survey Workbench installation experts for more information regarding the Hurricane option mail options. 4. Enter the SMTP Server: Defines the (outgoing) server used. 5. Enter the SMTP Port: Specify the SMTP port for the SMTP server specified (On most SMTP servers this is 25). 6. Enter the SMTP Time Out: The time, in seconds, that Survey Workbench will wait for a response from the SMTP server (By default this value is usually 300). 7. Authentication Define whether Authentication is used when sending via the SMTP Server specified or if Authentication is required. There are three options: a. None Select if no Authentication is required. b. Auth Login A method of Authentication that passes the username and password encrypted via base-64 encryption. c. CRAM-MD5 A method of Authentication used by LDAP servers. The password is encrypted using the MD5 algorithm. 8. (Optional: Only entered if step 5 had either Auth Login or CRAM-MD5 selected) a. Account Enter the Account to use during Authentication. b. Password Enter the Accounts password during Authentication. 9. Invitations per Interval Define the maximum number of invitations that can be sent out per the interval. The Interval is defined in the next field. This applies to all surveys in every Workgroup in the environment. This setting will vary from Page 37 of 49

38 February 2010 Survey Workbench Enterprise environment to environment as different hardware and network set configurations can radically affect the realistic upward limit on the number of invitations sent. 10. Interval (in minutes) Definite how many minutes makes up the interval period per sending of invites. Note: If 0 is entered for both values no limitation is in place and the application will attempt to send all invites to all participants specified under Select Participants. Password Security Determine the security level of the passwords for all user accounts inside the Survey Workbench system. Require Strong Password - Force new passwords entered inside the Survey Workbench to fulfill three of the following five criteria: 1. lowercase 2. uppercase 3. numbers 4. punctuation - Examples include,.! :; 5. Unicode For example, the password below would fulfill three of the five criteria. Because the password has a three lowercase letters, two capital letters and three numbers. T3stP2s5 In addition, the password below is a valid, strong password because it contains five lowercase letters two numbers and one punctuation character: t,st9a5s Minimum Password Length (Characters) - Determine the shortest possible password for all user accounts. Note: If the application is configured to use Windows Authentication instead of Survey Workbench Authentication, the accounts will not have their passwords verified. Only the existence of the user name is checked by the application. This is done because we assume that the account has been verified by Windows when they logged into their computer. This setting is enabled inside IIS as noted in the Section C of this guide. Note: Accounts with already existing passwords will be ignored if changes are made to these first two security settings until their password is reset either through the Administrative Portal or by the user themselves. The last option however is applied to already existing users. Maximum Password Age (Days) - Determine the longest a password can be maintained within the application before the user is prompted for a new password. The default value is 120 days but this can be modified. Page 38 of 49

39 Install Survey Workbench Enterprise 5.2 February 2010 Select the desire settings and when you are done click save to record them. System Administrator Assign the password for the administrator user in order to access Survey Workbench s Administrative Portal remotely under the System Administrator tab. This is useful if the password for the administrator account has been lost. If the Administrative Portal is accessed via a localhost URL as covered in the Access the Administrative Portal section of this guide, the information below can be used to reset the password: 1. From the Dashboard Tab, click System Options. 2. Click System Administrator. 3. Enter the new password for the administrator account. 4. Confirm the password. 5. Click Save to enable the new password. Page 39 of 49

40 February 2010 Survey Workbench Enterprise 9. Add Additional Workgroups (Optional) If more than one workgroup was purchased for Survey Workbench, please follow the steps below to add an additional workgroup. 1. Click Manage Workgroups. 2. Click Add Workgroup. 3. Enter the name of the new workgroup. Note: The description field is optional 4. Leave the Portal URL blank, this is for the Community Builder add-on product. 5. Click Publishing (This tab defines the publishing options used to post the HTML content to survey takers): a. Survey Engine Path This value should be defaulted to the se.ashx script (the Survey Engine) located inside the Virtual Directory specified in Section 3 Step 7. If the value is not present enter the full http path to the se.ashx script b. Web Survey Location This is the full HTTP path to the root directory for the workgroup s surveys. It should have an auto-filled value. Note: At the end of this path is the Workgroup ID listed under the Workgroups tab in the Administrative Portal. Each workgroup publishes content to a separate directory. The Survey Engine uses this to find the survey for a particular workgroup. An example would be (this assumes the Workgroup s ID value is ): c. Publish To (This setting defines how the survey content viewed by survey takers reaches the server): Local Web Server This is the default publishing option. It should automatically have the path to reach the Web Survey Location setting listed above. Network Share A network share could be used to publish the workgroup s survey content. Remote FTP Server An alternative publishing method that uses a non-secure FTP setting to publish content. Workgroups using this publishing method will not be able to use the Edit Survey HTML feature within Survey Workbench. d. Click Test. Note: In all cases, the folder pointed to by the publishing settings (Publish To) should be the same folder referred to by the Web Survey Location so that files uploaded/saved to that FTP server subfolder, network share, or local directory are accessible at the Web Survey Location URL. Page 40 of 49

41 Install Survey Workbench Enterprise 5.2 February 2010 e. A tooltip message should appear confirming that the publishing setting passed. Publish setting passed message 6. Click Mail. a. Leave the defaulted SMTP option selected. Note: Contact Survey Workbench installation experts for more information regarding the Hurricane option mail options. b. Enter the location of a SMTP server (Simple Mail Transfer Protocol). c. Specify the Port used by the SMTP server. d. Enter the Time Out in number of seconds for the SMTP server. Sixty seconds is the default setting, and it should work in most environments. e. If the server is an open SMTP server, select None in the Authentication section. If the server requires authentication, choose the appropriate method of authentication and enter a username and password that can access the SMTP server. f. Select the From Address setting to use for survey invitations. The default value is Survey Author: Survey Author The From Address for each survey will default to the address of the owner of the survey. List Enter addresses into a list that can be selected in Write Invitations within the main application. This is useful if it is desired that the invitation be seen as sent from an address of someone who is not a user in the application. g. Select the Reply To Address setting to use as the reply address for survey invitations. The default value is Survey Author: Survey Author The Reply To Address for each survey will default to the address of the owner of the survey. Other Enter a default address that will be used as the reply to address for all surveys invitations. This is useful if it is desired that all replies to survey invitations be sent to a specific address (most useful if an alias is used with multiple people handling the replies). h. Enter the System From Address this is used for all system wide message sent out, such as lost password requests. i. Click Test. j. A tooltip message should appear confirming that the mail settings passed. Mail settings passed message 7. Click License. a. Ensure that all potential features are checked. If a purchased feature is not grayed out, please make sure that the options.lic file provided by installefmc@vovici.com alias has been placed in the \vovici\appdata directory. Page 41 of 49

42 February 2010 Survey Workbench Enterprise 8. Click OK to save the new workgroup. 9. Repeat these steps to add another workgroup. Page 42 of 49

43 Install Survey Workbench Enterprise 5.2 February Create User Accounts This section explains how to add user accounts to access the main Survey Workbench application. This can be done four different ways, and each is covered in its own section below: Manually Adding a User Account 1. Access the Administrative Portal. 2. Click Users. 3. Click Add New User. 4. Enter the following information: a. User Name The user will use to log in to Survey Workbench. b. Display Name The name that will be displayed to other users when they are referring to that user, such as viewing the user s surveys, adding the user as a survey administrator, and inviting the user to a survey. c. address The address that Survey Workbench will contact that user at with invitations and other survey notifications. d. Language Define the language the user will see when they log into the application. Note: Not all languages have been translated in the application at this time. If a language is needed that is not on this list, please contact the account s Sales Representative for pricing information to add the language to the application. e. Default Workgroup This will be the first Workgroup the user will access when they log into the application. They can still toggle to any other Workgroup they have access to within the application via the Workgroup Banner. f. Status Defines whether the user is active, suspended, or deleted. The default value is Active, allowing the user to log into the application. g. Password Either define the password for the account or force the user to define their password when they first log into the main application by leaving this field and the one below it blank. h. Confirm Password Used to confirm the password entered above, leave blank to force the user to define their password. 5. Click Workgroup. 6. Click Add Workgroup. a. Select the workgroup from the dropdown box. b. Click Add. 7. Click Edit next to the new workgroup. a. Select the desired Role for the user in this workgroup. This value controls what functions are available to the new user in this workgroup. Below is a short description of the predefined roles included in the application: Default If a User is not assigned a role, they receive the Default role, which only allows a user to log into the application. Page 43 of 49

44 February 2010 Survey Workbench Enterprise Survey Author User is able to create and design surveys. Lite Survey Author - Survey Author that does not have access to advanced survey design features. Report Author Role that allows the ability to create and edit reports for surveys it has been granted access. Report Viewer User is able to view saved reports if granted access. Translator Role used to allow translators to convert survey and invitation text along with open-ended responses to another language. Survey Administrator Survey Author that has access to most Administration functions. Group Administrator The Administrator of a Workgroup. b. Select the Reviewer Status to define whether the user needs approval to perform some of the functions granted by its Role. Selecting Standard Survey Author, which is the default value, will result in no extra approval being needed. c. Click the green check arrow to approve. 8. Click OK to add the new user. Import User Account If it is desired to import the Administrative user from a file (.CSV or.tsv only), instead of manually creating an account, follow the steps below (these instructions assume that the Administrative Portal has been accessed): Note: There are requirements on how this file must be formatted in order to be read correctly by the application. The first row of the file must include an identifying name for each column of data. Each prospective user must be a new row after this. The following pieces of information are required: Username Display Name The following is an example of how the file should appear (This is a TSV file example): User name Display Name testuser1 First test user testuser1@testing.com testuser2 Second test user testuser2@testing.com Note: If the data to be imported contains any non-ansi characters, please be sure to format the text file using UTF-8 encoding. At this time, Microsoft Excel does not offer this as an option for saving files, but several other text editors do offer this option. One example is Notepad, which typically is included in most Windows installations. Other text editors can perform this function such as TextPad. Page 44 of 49

45 Install Survey Workbench Enterprise 5.2 February Access the Administrative Portal. 2. Click Users. 3. Click Actions. 4. Click Import Users From File. 5. Click Browse to select to specify the file to upload. 6. Click Next. 7. This page will allow you to confirm that the fields in the file will map properly to fields in the application. Note: Certain fields will map automatically such as: User name Display name Culture o 8. Click Next. (Values in the import file should be formatted using the en-us format for cultures, which is a Microsoft ASP.NET format for Web page globalization: en-us will provide the imported user a culture of English United States, fr-ca will add a user with the culture of French Canada. If no culture is specified, English United States will be used.) 9. You will be prompted to provide the Role each user will have inside the application. Please consult the application s Help file for more information on how Roles affect the user s access level inside the application. 10. Click Next. 11. Click Import to start the import process. Import from Active Directory 1. Access the Administrative Portal. 2. Click Users. 3. Click Actions. 4. Click Import From AD. 5. Enter the Domain (the name of the domain containing the users to import). 6. Enter User Name (account name with access to the domain that can see all desired user accounts to add to Survey Workbench). Page 45 of 49

46 February 2010 Survey Workbench Enterprise 7. Enter Password (the corresponding password for the account specified in the User Name field). 8. Click Search. 9. A list of users will be presented from the specified Active Directory, select the appropriate users. 10. Click Add Selected. Users who have been added previously will not appear in the list. Survey Workbench also does not have the ability to filter by organizational units and is limited to returning the first 2000 names in the Active Directory. If the desired Active Directory has more names, either one of two options needs to be used instead to add users: Web Services this is covered in more detail below. From a file the users would need to be exported from Active Directory and imported using the steps detailed earlier in this section to add them into Survey Workbench s user list. Web Services Web Services (this is a per fee add-on charge to the main application) can be used to import the users from any external database. Web Services are not enabled by default and need to be purchased separately (this would result in a new options.lic file to unlock the Web Services feature). In order to learn more please contact the original Sales Representative for more information. If it is already purchased, please consult the Web Services documentation available on our Support Portal for detailed Web Services documentation: More information on user management can be found with the Survey Workbench System Administration Guide: Once you have completed your installation of Survey Workbench, please review this guide. Contact the Survey Workbench installation experts if you did not receive a copy. Page 46 of 49

47 Install Survey Workbench Enterprise 5.2 February Test Environment The installation is complete and testing can be performed. Below is a recommendation of testing that can be done to insure the installation was a success: Create a new survey by following the steps below. 1. Create a test survey via Surveys Create New Survey (Select External List as the Respondent Source). 2. Test publishing by clicking Publish under the Actions Bar. 3. Click Select Participants and under the Actions Menu, select Add Participant 4. Enter an address in the field and click OK. 5. Inside Write Invitations, enter a Subject, place the cursor inside the body of the invite, and click Survey URL under the Fields box. 6. Inside Schedule Events (formerly Deploy Survey), under the New Menu, select Open Survey. 7. Set the Start time to the next half-hour period (Either the top or bottom of the half hour, e.g., 1:00 or 1:30). 8. Set no Recurrence or Advanced options and click OK. 9. Under the New Menu select Send Initial Invitation. 10. Set the Start time to the next half-hour period after the Open Survey event was scheduled (Either the top or bottom of the half hour, e.g., 1:00 or 1:30). 11. Set no Recurrence or Advanced options and click OK. 12. Check the survey after both time periods entered to confirm that the survey was: a. First Opened. b. The initial invite was sent. Page 47 of 49

48 February 2010 Survey Workbench Enterprise 12. Appendix Determining the Web Server Root in Microsoft IIS The Web server root can be checked under Microsoft IIS by performing the following steps: 1. Open Microsoft IIS. 2. Right-click the Web site that is being used to host Survey Workbench. 3. Select Properties. 4. Click the Home Directory tab. Note: The path specified in the Local Path field. ASP.NET Framework Survey Workbench only works with Version of the Microsoft ASP.NET Framework. Microsoft ASP.NET Framework 1.1 will not function. If both are installed on the Application Server inside Microsoft IIS, it is possible to enable the Version over the Version 1.1 by following the steps below: 1. Open Microsoft IIS. 2. Right-click the Community Virtual Directory. 3. Select Properties. 4. Click the ASP.NET tab. 5. Select in the ASP.NET version dropdown box. 6. Click OK. Note: Both versions of Microsoft ASP.NET cannot be used on the same virtual directory. Applications using one version of ASP.NET (v1.1 for example) cannot run in an application using the other version of ASP.Net (v2.0 for example). A new Application Pool must be created to house one of the applications using the different version of ASP.NET. Knowledge Base Vovici has a Knowledge Base within our Vovici Customer Support Portal that contains valuable recommendations on maintaining the server on which Survey Workbench Enterprise is installed. It also contains troubleshooting assistance (This is in addition to our installation experts). It also provides information about best practices for the application: Administrative Portal Guide Once you have completed your upgrade from 4.0 to 5.2, please review the new Survey Workbench System Administration Portal Guide. Contact the Survey Workbench installation experts if you did not receive a copy. Page 48 of 49

49 Install Survey Workbench Enterprise 5.2 February 2010 IIS Default Documents In the past, the installer did not address the issue of IIS Virtual Directory default documents. This meant that the virtual directory / Web application created by the installer would inherit the properties of the parent Web site. If the parent Web site did not have the default.aspx file listed as one of the default documents, this would have to be manually added by the user. In Version 5.2, the installer should explicitly add the default.aspx file as a default document inside IIS as shown by the image below: Documents tab This should avoid permissions problems that sporadically occurred during installations and upgrades of the application. Page 49 of 49